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5192e66a80046bd1aa12e42dd1b8bf3aa6dc6dbd
faveo/DB/demodatabase.sql
Sujit Prasad 5192e66a80 Database dump file updated to v1.0.7
2016-04-20 10:24:20 +05:30

1742 lines
71 KiB
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-- phpMyAdmin SQL Dump
-- version 4.1.14
-- http://www.phpmyadmin.net
--
-- Host: 127.0.0.1
-- Generation Time: Apr 20, 2016 at 06:48 AM
-- Server version: 5.6.17
-- PHP Version: 5.5.12
SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";
/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;
--
-- Database: `demodatabase`
--
-- --------------------------------------------------------
--
-- Table structure for table `banlist`
--
CREATE TABLE IF NOT EXISTS `banlist` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ban_status` tinyint(1) NOT NULL,
`email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `canned_response`
--
CREATE TABLE IF NOT EXISTS `canned_response` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`user_id` int(10) unsigned NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`message` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `custom_forms`
--
CREATE TABLE IF NOT EXISTS `custom_forms` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `custom_form_fields`
--
CREATE TABLE IF NOT EXISTS `custom_form_fields` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`forms_id` int(11) NOT NULL,
`label` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`required` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `date_format`
--
CREATE TABLE IF NOT EXISTS `date_format` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
--
-- Dumping data for table `date_format`
--
INSERT INTO `date_format` (`id`, `format`) VALUES
(1, 'dd/mm/yyyy'),
(2, 'dd-mm-yyyy'),
(3, 'dd.mm.yyyy'),
(4, 'mm/dd/yyyy'),
(5, 'mm:dd:yyyy'),
(6, 'mm-dd-yyyy'),
(7, 'yyyy/mm/dd'),
(8, 'yyyy.mm.dd'),
(9, 'yyyy-mm-dd');
-- --------------------------------------------------------
--
-- Table structure for table `date_time_format`
--
CREATE TABLE IF NOT EXISTS `date_time_format` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
--
-- Dumping data for table `date_time_format`
--
INSERT INTO `date_time_format` (`id`, `format`) VALUES
(1, 'd/m/Y H:i:s'),
(2, 'd.m.Y H:i:s'),
(3, 'd-m-Y H:i:s'),
(4, 'm/d/Y H:i:s'),
(5, 'm.d.Y H:i:s'),
(6, 'm-d-Y H:i:s'),
(7, 'Y/m/d H:i:s'),
(8, 'Y.m.d H:i:s'),
(9, 'Y-m-d H:i:s');
-- --------------------------------------------------------
--
-- Table structure for table `department`
--
CREATE TABLE IF NOT EXISTS `department` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sla` int(10) unsigned DEFAULT NULL,
`manager` int(10) unsigned DEFAULT NULL,
`ticket_assignment` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`outgoing_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`template_set` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_ticket_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_message_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_response_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`recipient` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`group_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `sla` (`sla`),
KEY `manager_2` (`manager`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `department`
--
INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `created_at`, `updated_at`) VALUES
(1, 'Support', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'Sales', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'Operation', '', 1, NULL, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `emails`
--
CREATE TABLE IF NOT EXISTS `emails` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department` int(10) unsigned DEFAULT NULL,
`priority` int(10) unsigned DEFAULT NULL,
`help_topic` int(10) unsigned DEFAULT NULL,
`user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_response` tinyint(1) NOT NULL,
`fetching_status` tinyint(1) NOT NULL,
`move_to_folder` tinyint(1) NOT NULL,
`delete_email` tinyint(1) NOT NULL,
`do_nothing` tinyint(1) NOT NULL,
`sending_status` tinyint(1) NOT NULL,
`authentication` tinyint(1) NOT NULL,
`header_spoofing` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `department` (`department`,`priority`,`help_topic`),
KEY `department_2` (`department`,`priority`,`help_topic`),
KEY `priority` (`priority`),
KEY `help_topic` (`help_topic`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `groups`
--
CREATE TABLE IF NOT EXISTS `groups` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`group_status` tinyint(1) NOT NULL,
`can_create_ticket` tinyint(1) NOT NULL,
`can_edit_ticket` tinyint(1) NOT NULL,
`can_post_ticket` tinyint(1) NOT NULL,
`can_close_ticket` tinyint(1) NOT NULL,
`can_assign_ticket` tinyint(1) NOT NULL,
`can_transfer_ticket` tinyint(1) NOT NULL,
`can_delete_ticket` tinyint(1) NOT NULL,
`can_ban_email` tinyint(1) NOT NULL,
`can_manage_canned` tinyint(1) NOT NULL,
`can_manage_faq` tinyint(1) NOT NULL,
`can_view_agent_stats` tinyint(1) NOT NULL,
`department_access` tinyint(1) NOT NULL,
`admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `groups`
--
INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_transfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `created_at`, `updated_at`) VALUES
(1, 'Group A', 1, 1, 1, 1, 1, 1, 0, 1, 1, 1, 0, 1, 1, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Group B', 1, 1, 0, 0, 1, 1, 0, 1, 1, 1, 0, 1, 1, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Group C', 1, 0, 0, 0, 1, 0, 0, 0, 0, 0, 0, 0, 0, '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `group_assign_department`
--
CREATE TABLE IF NOT EXISTS `group_assign_department` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`group_id` int(10) unsigned NOT NULL,
`department_id` int(10) unsigned NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `group_id` (`group_id`),
KEY `department_id` (`department_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `help_topic`
--
CREATE TABLE IF NOT EXISTS `help_topic` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`custom_form` int(10) unsigned DEFAULT NULL,
`department` int(10) unsigned DEFAULT NULL,
`ticket_status` int(10) unsigned DEFAULT NULL,
`priority` int(10) unsigned DEFAULT NULL,
`sla_plan` int(10) unsigned DEFAULT NULL,
`thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`type` tinyint(1) NOT NULL,
`auto_assign` int(10) unsigned DEFAULT NULL,
`auto_response` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `custom_form` (`custom_form`),
KEY `department` (`department`),
KEY `ticket_status` (`ticket_status`),
KEY `priority` (`priority`),
KEY `sla_plan` (`sla_plan`),
KEY `auto_assign_2` (`auto_assign`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `help_topic`
--
INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `created_at`, `updated_at`) VALUES
(1, 'Support query', '', NULL, 1, 1, 2, 1, '', '1', '', 1, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'Sales query', '', NULL, 2, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'Operational query', '', NULL, 3, 1, 2, 1, '', '1', '', 0, 1, NULL, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `kb_article`
--
CREATE TABLE IF NOT EXISTS `kb_article` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`description` text COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`type` tinyint(1) NOT NULL,
`publish_time` datetime DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `kb_article_relationship`
--
CREATE TABLE IF NOT EXISTS `kb_article_relationship` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`article_id` int(10) unsigned NOT NULL,
`category_id` int(10) unsigned NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `article_relationship_article_id_foreign` (`article_id`),
KEY `article_relationship_category_id_foreign` (`category_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `kb_category`
--
CREATE TABLE IF NOT EXISTS `kb_category` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`description` text COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`parent` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `kb_comment`
--
CREATE TABLE IF NOT EXISTS `kb_comment` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`article_id` int(10) unsigned NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`comment` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `comment_article_id_foreign` (`article_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `kb_pages`
--
CREATE TABLE IF NOT EXISTS `kb_pages` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`visibility` tinyint(1) NOT NULL,
`slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`description` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `kb_settings`
--
CREATE TABLE IF NOT EXISTS `kb_settings` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`pagination` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `kb_settings`
--
INSERT INTO `kb_settings` (`id`, `pagination`, `created_at`, `updated_at`) VALUES
(1, 10, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
--
-- Table structure for table `languages`
--
CREATE TABLE IF NOT EXISTS `languages` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
--
-- Dumping data for table `languages`
--
INSERT INTO `languages` (`id`, `name`, `locale`) VALUES
(1, 'English', 'en'),
(2, 'Italian', 'it'),
(3, 'German', 'de'),
(4, 'French', 'fr'),
(5, 'Brazilian Portuguese', 'pt_BR'),
(6, 'Dutch', 'nl'),
(7, 'Spanish', 'es'),
(8, 'Norwegian', 'nb_NO'),
(9, 'Danish', 'da');
-- --------------------------------------------------------
--
-- Table structure for table `log_notification`
--
CREATE TABLE IF NOT EXISTS `log_notification` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `log_notification`
--
INSERT INTO `log_notification` (`id`, `log`, `created_at`, `updated_at`) VALUES
(1, 'NOT-1', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `mailbox_protocol`
--
CREATE TABLE IF NOT EXISTS `mailbox_protocol` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`value` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;
--
-- Dumping data for table `mailbox_protocol`
--
INSERT INTO `mailbox_protocol` (`id`, `name`, `value`) VALUES
(1, 'IMAP', '/imap'),
(2, 'IMAP+SSL', '/imap/ssl'),
(3, 'IMAP+TLS', '/imap/tls'),
(4, 'IMAP+SSL/No-validate', '/imap/ssl/novalidate-cert');
-- --------------------------------------------------------
--
-- Table structure for table `migrations`
--
CREATE TABLE IF NOT EXISTS `migrations` (
`migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`batch` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Dumping data for table `migrations`
--
INSERT INTO `migrations` (`migration`, `batch`) VALUES
('2016_02_16_140450_create_banlist_table', 1),
('2016_02_16_140450_create_canned_response_table', 1),
('2016_02_16_140450_create_custom_form_fields_table', 1),
('2016_02_16_140450_create_custom_forms_table', 1),
('2016_02_16_140450_create_date_format_table', 1),
('2016_02_16_140450_create_date_time_format_table', 1),
('2016_02_16_140450_create_department_table', 1),
('2016_02_16_140450_create_emails_table', 1),
('2016_02_16_140450_create_group_assign_department_table', 1),
('2016_02_16_140450_create_groups_table', 1),
('2016_02_16_140450_create_help_topic_table', 1),
('2016_02_16_140450_create_kb_article_relationship_table', 1),
('2016_02_16_140450_create_kb_article_table', 1),
('2016_02_16_140450_create_kb_category_table', 1),
('2016_02_16_140450_create_kb_comment_table', 1),
('2016_02_16_140450_create_kb_pages_table', 1),
('2016_02_16_140450_create_kb_settings_table', 1),
('2016_02_16_140450_create_languages_table', 1),
('2016_02_16_140450_create_log_notification_table', 1),
('2016_02_16_140450_create_mailbox_protocol_table', 1),
('2016_02_16_140450_create_organization_table', 1),
('2016_02_16_140450_create_password_resets_table', 1),
('2016_02_16_140450_create_plugins_table', 1),
('2016_02_16_140450_create_send_mail_table', 1),
('2016_02_16_140450_create_settings_alert_notice_table', 1),
('2016_02_16_140450_create_settings_auto_response_table', 1),
('2016_02_16_140450_create_settings_company_table', 1),
('2016_02_16_140450_create_settings_email_table', 1),
('2016_02_16_140450_create_settings_ratings_table', 1),
('2016_02_16_140450_create_settings_system_table', 1),
('2016_02_16_140450_create_settings_ticket_table', 1),
('2016_02_16_140450_create_sla_plan_table', 1),
('2016_02_16_140450_create_team_assign_agent_table', 1),
('2016_02_16_140450_create_teams_table', 1),
('2016_02_16_140450_create_template_table', 1),
('2016_02_16_140450_create_ticket_attachment_table', 1),
('2016_02_16_140450_create_ticket_collaborator_table', 1),
('2016_02_16_140450_create_ticket_form_data_table', 1),
('2016_02_16_140450_create_ticket_priority_table', 1),
('2016_02_16_140450_create_ticket_source_table', 1),
('2016_02_16_140450_create_ticket_status_table', 1),
('2016_02_16_140450_create_ticket_thread_table', 1),
('2016_02_16_140450_create_tickets_table', 1),
('2016_02_16_140450_create_time_format_table', 1),
('2016_02_16_140450_create_timezone_table', 1),
('2016_02_16_140450_create_user_assign_organization_table', 1),
('2016_02_16_140450_create_users_table', 1),
('2016_02_16_140450_create_version_check_table', 1),
('2016_02_16_140450_create_widgets_table', 1),
('2016_02_16_140454_add_foreign_keys_to_canned_response_table', 1),
('2016_02_16_140454_add_foreign_keys_to_department_table', 1),
('2016_02_16_140454_add_foreign_keys_to_emails_table', 1),
('2016_02_16_140454_add_foreign_keys_to_group_assign_department_table', 1),
('2016_02_16_140454_add_foreign_keys_to_help_topic_table', 1),
('2016_02_16_140454_add_foreign_keys_to_kb_article_relationship_table', 1),
('2016_02_16_140454_add_foreign_keys_to_kb_comment_table', 1),
('2016_02_16_140454_add_foreign_keys_to_organization_table', 1),
('2016_02_16_140454_add_foreign_keys_to_settings_system_table', 1),
('2016_02_16_140454_add_foreign_keys_to_team_assign_agent_table', 1),
('2016_02_16_140454_add_foreign_keys_to_teams_table', 1),
('2016_02_16_140454_add_foreign_keys_to_ticket_attachment_table', 1),
('2016_02_16_140454_add_foreign_keys_to_ticket_collaborator_table', 1),
('2016_02_16_140454_add_foreign_keys_to_ticket_form_data_table', 1),
('2016_02_16_140454_add_foreign_keys_to_ticket_thread_table', 1),
('2016_02_16_140454_add_foreign_keys_to_tickets_table', 1),
('2016_02_16_140454_add_foreign_keys_to_user_assign_organization_table', 1),
('2016_02_16_140454_add_foreign_keys_to_users_table', 1),
('2016_03_31_061239_create_notifications_table', 1),
('2016_03_31_061534_create_notification_types_table', 1),
('2016_03_31_061740_create_user_notification_table', 1),
('2016_04_18_115852_create_workflow_name_table', 1),
('2016_04_18_115900_create_workflow_rule_table', 1),
('2016_04_18_115908_create_workflow_action_table', 1);
-- --------------------------------------------------------
--
-- Table structure for table `notifications`
--
CREATE TABLE IF NOT EXISTS `notifications` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`model_id` int(11) NOT NULL,
`userid_created` int(11) NOT NULL,
`type_id` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `notification_types`
--
CREATE TABLE IF NOT EXISTS `notification_types` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`icon_class` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `organization`
--
CREATE TABLE IF NOT EXISTS `organization` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`head` int(10) unsigned DEFAULT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `head` (`head`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `password_resets`
--
CREATE TABLE IF NOT EXISTS `password_resets` (
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
KEY `password_resets_email_index` (`email`),
KEY `password_resets_token_index` (`token`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
-- --------------------------------------------------------
--
-- Table structure for table `plugins`
--
CREATE TABLE IF NOT EXISTS `plugins` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`path` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `send_mail`
--
CREATE TABLE IF NOT EXISTS `send_mail` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`driver` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `send_mail`
--
INSERT INTO `send_mail` (`id`, `driver`, `host`, `port`, `encryption`, `name`, `email`, `password`) VALUES
(1, '', '', '', '', '', '', '');
-- --------------------------------------------------------
--
-- Table structure for table `settings_alert_notice`
--
CREATE TABLE IF NOT EXISTS `settings_alert_notice` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_status` tinyint(1) NOT NULL,
`ticket_admin_email` tinyint(1) NOT NULL,
`ticket_department_manager` tinyint(1) NOT NULL,
`ticket_department_member` tinyint(1) NOT NULL,
`ticket_organization_accmanager` tinyint(1) NOT NULL,
`message_status` tinyint(1) NOT NULL,
`message_last_responder` tinyint(1) NOT NULL,
`message_assigned_agent` tinyint(1) NOT NULL,
`message_department_manager` tinyint(1) NOT NULL,
`message_organization_accmanager` tinyint(1) NOT NULL,
`internal_status` tinyint(1) NOT NULL,
`internal_last_responder` tinyint(1) NOT NULL,
`internal_assigned_agent` tinyint(1) NOT NULL,
`internal_department_manager` tinyint(1) NOT NULL,
`assignment_status` tinyint(1) NOT NULL,
`assignment_assigned_agent` tinyint(1) NOT NULL,
`assignment_team_leader` tinyint(1) NOT NULL,
`assignment_team_member` tinyint(1) NOT NULL,
`transfer_status` tinyint(1) NOT NULL,
`transfer_assigned_agent` tinyint(1) NOT NULL,
`transfer_department_manager` tinyint(1) NOT NULL,
`transfer_department_member` tinyint(1) NOT NULL,
`overdue_status` tinyint(1) NOT NULL,
`overdue_assigned_agent` tinyint(1) NOT NULL,
`overdue_department_manager` tinyint(1) NOT NULL,
`overdue_department_member` tinyint(1) NOT NULL,
`system_error` tinyint(1) NOT NULL,
`sql_error` tinyint(1) NOT NULL,
`excessive_failure` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_alert_notice`
--
INSERT INTO `settings_alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `created_at`, `updated_at`) VALUES
(1, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `settings_auto_response`
--
CREATE TABLE IF NOT EXISTS `settings_auto_response` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`new_ticket` tinyint(1) NOT NULL,
`agent_new_ticket` tinyint(1) NOT NULL,
`submitter` tinyint(1) NOT NULL,
`participants` tinyint(1) NOT NULL,
`overlimit` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_auto_response`
--
INSERT INTO `settings_auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `participants`, `overlimit`, `created_at`, `updated_at`) VALUES
(1, 1, 1, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `settings_company`
--
CREATE TABLE IF NOT EXISTS `settings_company` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`landing_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`offline_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`use_logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_company`
--
INSERT INTO `settings_company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `use_logo`, `created_at`, `updated_at`) VALUES
(1, '', '', '', '', '', '', '', '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `settings_email`
--
CREATE TABLE IF NOT EXISTS `settings_email` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`template` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sys_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`alert_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`admin_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mta` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email_fetching` tinyint(1) NOT NULL,
`notification_cron` tinyint(1) NOT NULL,
`strip` tinyint(1) NOT NULL,
`separator` tinyint(1) NOT NULL,
`all_emails` tinyint(1) NOT NULL,
`email_collaborator` tinyint(1) NOT NULL,
`attachment` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_email`
--
INSERT INTO `settings_email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `notification_cron`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `created_at`, `updated_at`) VALUES
(1, 'default', NULL, '', '', '', 1, 0, 0, 0, 1, 1, 1, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `settings_ratings`
--
CREATE TABLE IF NOT EXISTS `settings_ratings` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`rating_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`publish` int(11) NOT NULL,
`modify` int(11) NOT NULL,
`slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
UNIQUE KEY `settings_ratings_slug_unique` (`slug`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `settings_system`
--
CREATE TABLE IF NOT EXISTS `settings_system` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`status` tinyint(1) NOT NULL,
`url` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`api_enable` int(11) NOT NULL,
`api_key_mandatory` int(11) NOT NULL,
`api_key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`time_farmat` int(10) unsigned DEFAULT NULL,
`date_format` int(10) unsigned DEFAULT NULL,
`date_time_format` int(10) unsigned DEFAULT NULL,
`day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`time_zone` int(10) unsigned DEFAULT NULL,
`content` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `time_farmat` (`time_farmat`),
KEY `date_format` (`date_format`),
KEY `date_time_format` (`date_time_format`),
KEY `time_zone` (`time_zone`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_system`
--
INSERT INTO `settings_system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `api_enable`, `api_key_mandatory`, `api_key`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `created_at`, `updated_at`) VALUES
(1, 1, '', '', '1', '', '', '', 0, 0, '', '', NULL, NULL, 1, '', 79, '', '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
--
-- Table structure for table `settings_ticket`
--
CREATE TABLE IF NOT EXISTS `settings_ticket` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`claim_response` tinyint(1) NOT NULL,
`assigned_ticket` tinyint(1) NOT NULL,
`answered_ticket` tinyint(1) NOT NULL,
`agent_mask` tinyint(1) NOT NULL,
`html` tinyint(1) NOT NULL,
`client_update` tinyint(1) NOT NULL,
`max_file_size` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `settings_ticket`
--
INSERT INTO `settings_ticket` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `created_at`, `updated_at`) VALUES
(1, '#ABCD 1234 1234567', '0', '1', '2', '1', '', '2', '', 1, 0, 0, 0, 0, 0, 0, 0, '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `sla_plan`
--
CREATE TABLE IF NOT EXISTS `sla_plan` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`grace_period` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`admin_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`transient` tinyint(1) NOT NULL,
`ticket_overdue` tinyint(1) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `sla_plan`
--
INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `created_at`, `updated_at`) VALUES
(1, 'Sla 1', '6 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Sla 2', '12 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Sla 3', '24 Hours', '', 1, 0, 0, '2016-04-19 22:39:54', '2016-04-19 22:39:54');
-- --------------------------------------------------------
--
-- Table structure for table `teams`
--
CREATE TABLE IF NOT EXISTS `teams` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`team_lead` int(10) unsigned DEFAULT NULL,
`assign_alert` tinyint(1) NOT NULL,
`admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `team_lead` (`team_lead`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `teams`
--
INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `created_at`, `updated_at`) VALUES
(1, 'Level 1 Support', 1, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(2, 'Level 2 Support', 0, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54'),
(3, 'Developer', 0, NULL, 0, '', '2016-04-19 22:39:54', '2016-04-19 22:39:54');
-- --------------------------------------------------------
--
-- Table structure for table `team_assign_agent`
--
CREATE TABLE IF NOT EXISTS `team_assign_agent` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`team_id` int(10) unsigned DEFAULT NULL,
`agent_id` int(10) unsigned DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `team_id` (`team_id`),
KEY `agent_id` (`agent_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `template`
--
CREATE TABLE IF NOT EXISTS `template` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`template_set_to_clone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`language` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `tickets`
--
CREATE TABLE IF NOT EXISTS `tickets` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`user_id` int(10) unsigned DEFAULT NULL,
`dept_id` int(10) unsigned DEFAULT NULL,
`team_id` int(10) unsigned DEFAULT NULL,
`priority_id` int(10) unsigned DEFAULT NULL,
`sla` int(10) unsigned DEFAULT NULL,
`help_topic_id` int(10) unsigned DEFAULT NULL,
`status` int(10) unsigned DEFAULT NULL,
`rating` tinyint(1) NOT NULL,
`ratingreply` tinyint(1) NOT NULL,
`flags` int(11) NOT NULL,
`ip_address` int(11) NOT NULL,
`assigned_to` int(10) unsigned DEFAULT NULL,
`lock_by` int(11) NOT NULL,
`lock_at` datetime DEFAULT NULL,
`source` int(10) unsigned DEFAULT NULL,
`isoverdue` int(11) NOT NULL,
`reopened` int(11) NOT NULL,
`isanswered` int(11) NOT NULL,
`html` int(11) NOT NULL,
`is_deleted` int(11) NOT NULL,
`closed` int(11) NOT NULL,
`is_transferred` tinyint(1) NOT NULL,
`transferred_at` datetime NOT NULL,
`reopened_at` datetime DEFAULT NULL,
`duedate` datetime DEFAULT NULL,
`closed_at` datetime DEFAULT NULL,
`last_message_at` datetime DEFAULT NULL,
`last_response_at` datetime DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `user_id` (`user_id`),
KEY `dept_id` (`dept_id`),
KEY `team_id` (`team_id`),
KEY `priority_id` (`priority_id`),
KEY `sla` (`sla`),
KEY `help_topic_id` (`help_topic_id`),
KEY `status` (`status`),
KEY `assigned_to` (`assigned_to`),
KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_attachment`
--
CREATE TABLE IF NOT EXISTS `ticket_attachment` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`thread_id` int(10) unsigned DEFAULT NULL,
`size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`file` mediumblob,
PRIMARY KEY (`id`),
KEY `thread_id` (`thread_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_collaborator`
--
CREATE TABLE IF NOT EXISTS `ticket_collaborator` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`isactive` tinyint(1) NOT NULL,
`ticket_id` int(10) unsigned DEFAULT NULL,
`user_id` int(10) unsigned DEFAULT NULL,
`role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`),
KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_form_data`
--
CREATE TABLE IF NOT EXISTS `ticket_form_data` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_id` int(10) unsigned DEFAULT NULL,
`title` text COLLATE utf8_unicode_ci NOT NULL,
`content` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_priority`
--
CREATE TABLE IF NOT EXISTS `ticket_priority` (
`priority_id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority_desc` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority_color` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority_urgency` tinyint(1) NOT NULL,
`ispublic` tinyint(1) NOT NULL,
PRIMARY KEY (`priority_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;
--
-- Dumping data for table `ticket_priority`
--
INSERT INTO `ticket_priority` (`priority_id`, `priority`, `priority_desc`, `priority_color`, `priority_urgency`, `ispublic`) VALUES
(1, 'Low', 'Low', 'info', 4, 1),
(2, 'Normal', 'Normal', 'info', 3, 1),
(3, 'High', 'High', 'warning', 2, 1),
(4, 'Emergency', 'Emergency', 'danger', 1, 1);
-- --------------------------------------------------------
--
-- Table structure for table `ticket_source`
--
CREATE TABLE IF NOT EXISTS `ticket_source` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;
--
-- Dumping data for table `ticket_source`
--
INSERT INTO `ticket_source` (`id`, `name`, `value`) VALUES
(1, 'web', 'Web'),
(2, 'email', 'E-mail'),
(3, 'agent', 'Agent Panel');
-- --------------------------------------------------------
--
-- Table structure for table `ticket_status`
--
CREATE TABLE IF NOT EXISTS `ticket_status` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`state` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mode` int(11) NOT NULL,
`message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`flags` int(11) NOT NULL,
`sort` int(11) NOT NULL,
`properties` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ;
--
-- Dumping data for table `ticket_status`
--
INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `message`, `flags`, `sort`, `properties`, `created_at`, `updated_at`) VALUES
(1, 'Open', 'open', 3, 'Ticket have been Reopened by', 0, 1, 'Open tickets.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(2, 'Resolved', 'closed', 1, 'Ticket have been Resolved by', 0, 2, 'Resolved tickets.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(3, 'Closed', 'closed', 3, 'Ticket have been Closed by', 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(4, 'Archived', 'archived', 3, 'Ticket have been Archived by', 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2016-04-19 22:39:53', '2016-04-19 22:39:53'),
(5, 'Deleted', 'deleted', 3, 'Ticket have been Deleted by', 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2016-04-19 22:39:53', '2016-04-19 22:39:53');
-- --------------------------------------------------------
--
-- Table structure for table `ticket_thread`
--
CREATE TABLE IF NOT EXISTS `ticket_thread` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_id` int(10) unsigned DEFAULT NULL,
`user_id` int(10) unsigned DEFAULT NULL,
`poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`source` int(10) unsigned DEFAULT NULL,
`reply_rating` int(11) NOT NULL,
`rating_count` int(11) NOT NULL,
`is_internal` tinyint(1) NOT NULL,
`title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`body` text COLLATE utf8_unicode_ci NOT NULL,
`format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`ip_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `ticket_id_2` (`ticket_id`),
KEY `user_id` (`user_id`),
KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `timezone`
--
CREATE TABLE IF NOT EXISTS `timezone` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`location` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=114 ;
--
-- Dumping data for table `timezone`
--
INSERT INTO `timezone` (`id`, `name`, `location`) VALUES
(1, 'Pacific/Midway', '(GMT-11:00) Midway Island'),
(2, 'US/Samoa', '(GMT-11:00) Samoa'),
(3, 'US/Hawaii', '(GMT-10:00) Hawaii'),
(4, 'US/Alaska', '(GMT-09:00) Alaska'),
(5, 'US/Pacific', '(GMT-08:00) Pacific Time (US & Canada)'),
(6, 'America/Tijuana', '(GMT-08:00) Tijuana'),
(7, 'US/Arizona', '(GMT-07:00) Arizona'),
(8, 'US/Mountain', '(GMT-07:00) Mountain Time (US & Canada)'),
(9, 'America/Chihuahua', '(GMT-07:00) Chihuahua'),
(10, 'America/Mazatlan', '(GMT-07:00) Mazatlan'),
(11, 'America/Mexico_City', '(GMT-06:00) Mexico City'),
(12, 'America/Monterrey', '(GMT-06:00) Monterrey'),
(13, 'Canada/Saskatchewan', '(GMT-06:00) Saskatchewan'),
(14, 'US/Central', '(GMT-06:00) Central Time (US & Canada)'),
(15, 'US/Eastern', '(GMT-05:00) Eastern Time (US & Canada)'),
(16, 'US/East-Indiana', '(GMT-05:00) Indiana (East)'),
(17, 'America/Bogota', '(GMT-05:00) Bogota'),
(18, 'America/Lima', '(GMT-05:00) Lima'),
(19, 'America/Caracas', '(GMT-04:30) Caracas'),
(20, 'Canada/Atlantic', '(GMT-04:00) Atlantic Time (Canada)'),
(21, 'America/La_Paz', '(GMT-04:00) La Paz'),
(22, 'America/Santiago', '(GMT-04:00) Santiago'),
(23, 'Canada/Newfoundland', '(GMT-03:30) Newfoundland'),
(24, 'America/Buenos_Aires', '(GMT-03:00) Buenos Aires'),
(25, 'Greenland', '(GMT-03:00) Greenland'),
(26, 'Atlantic/Stanley', '(GMT-02:00) Stanley'),
(27, 'Atlantic/Azores', '(GMT-01:00) Azores'),
(28, 'Atlantic/Cape_Verde', '(GMT-01:00) Cape Verde Is.'),
(29, 'Africa/Casablanca', '(GMT) Casablanca'),
(30, 'Europe/Dublin', '(GMT) Dublin'),
(31, 'Europe/Lisbon', '(GMT) Lisbon'),
(32, 'Europe/London', '(GMT) London'),
(33, 'Africa/Monrovia', '(GMT) Monrovia'),
(34, 'Europe/Amsterdam', '(GMT+01:00) Amsterdam'),
(35, 'Europe/Belgrade', '(GMT+01:00) Belgrade'),
(36, 'Europe/Berlin', '(GMT+01:00) Berlin'),
(37, 'Europe/Bratislava', '(GMT+01:00) Bratislava'),
(38, 'Europe/Brussels', '(GMT+01:00) Brussels'),
(39, 'Europe/Budapest', '(GMT+01:00) Budapest'),
(40, 'Europe/Copenhagen', '(GMT+01:00) Copenhagen'),
(41, 'Europe/Ljubljana', '(GMT+01:00) Ljubljana'),
(42, 'Europe/Madrid', '(GMT+01:00) Madrid'),
(43, 'Europe/Paris', '(GMT+01:00) Paris'),
(44, 'Europe/Prague', '(GMT+01:00) Prague'),
(45, 'Europe/Rome', '(GMT+01:00) Rome'),
(46, 'Europe/Sarajevo', '(GMT+01:00) Sarajevo'),
(47, 'Europe/Skopje', '(GMT+01:00) Skopje'),
(48, 'Europe/Stockholm', '(GMT+01:00) Stockholm'),
(49, 'Europe/Vienna', '(GMT+01:00) Vienna'),
(50, 'Europe/Warsaw', '(GMT+01:00) Warsaw'),
(51, 'Europe/Zagreb', '(GMT+01:00) Zagreb'),
(52, 'Europe/Athens', '(GMT+02:00) Athens'),
(53, 'Europe/Bucharest', '(GMT+02:00) Bucharest'),
(54, 'Africa/Cairo', '(GMT+02:00) Cairo'),
(55, 'Africa/Harare', '(GMT+02:00) Harare'),
(56, 'Europe/Helsinki', '(GMT+02:00) Helsinki'),
(57, 'Europe/Istanbul', '(GMT+02:00) Istanbul'),
(58, 'Asia/Jerusalem', '(GMT+02:00) Jerusalem'),
(59, 'Europe/Kiev', '(GMT+02:00) Kyiv'),
(60, 'Europe/Minsk', '(GMT+02:00) Minsk'),
(61, 'Europe/Riga', '(GMT+02:00) Riga'),
(62, 'Europe/Sofia', '(GMT+02:00) Sofia'),
(63, 'Europe/Tallinn', '(GMT+02:00) Tallinn'),
(64, 'Europe/Vilnius', '(GMT+02:00) Vilnius'),
(65, 'Asia/Baghdad', '(GMT+03:00) Baghdad'),
(66, 'Asia/Kuwait', '(GMT+03:00) Kuwait'),
(67, 'Africa/Nairobi', '(GMT+03:00) Nairobi'),
(68, 'Asia/Riyadh', '(GMT+03:00) Riyadh'),
(69, 'Asia/Tehran', '(GMT+03:30) Tehran'),
(70, 'Europe/Moscow', '(GMT+04:00) Moscow'),
(71, 'Asia/Baku', '(GMT+04:00) Baku'),
(72, 'Europe/Volgograd', '(GMT+04:00) Volgograd'),
(73, 'Asia/Muscat', '(GMT+04:00) Muscat'),
(74, 'Asia/Tbilisi', '(GMT+04:00) Tbilisi'),
(75, 'Asia/Yerevan', '(GMT+04:00) Yerevan'),
(76, 'Asia/Kabul', '(GMT+04:30) Kabul'),
(77, 'Asia/Karachi', '(GMT+05:00) Karachi'),
(78, 'Asia/Tashkent', '(GMT+05:00) Tashkent'),
(79, 'Asia/Kolkata', '(GMT+05:30) Kolkata'),
(80, 'Asia/Kathmandu', '(GMT+05:45) Kathmandu'),
(81, 'Asia/Yekaterinburg', '(GMT+06:00) Ekaterinburg'),
(82, 'Asia/Almaty', '(GMT+06:00) Almaty'),
(83, 'Asia/Dhaka', '(GMT+06:00) Dhaka'),
(84, 'Asia/Novosibirsk', '(GMT+07:00) Novosibirsk'),
(85, 'Asia/Bangkok', '(GMT+07:00) Bangkok'),
(86, 'Asia/Ho_Chi_Minh', '(GMT+07.00) Ho Chi Minh'),
(87, 'Asia/Jakarta', '(GMT+07:00) Jakarta'),
(88, 'Asia/Krasnoyarsk', '(GMT+08:00) Krasnoyarsk'),
(89, 'Asia/Chongqing', '(GMT+08:00) Chongqing'),
(90, 'Asia/Hong_Kong', '(GMT+08:00) Hong Kong'),
(91, 'Asia/Kuala_Lumpur', '(GMT+08:00) Kuala Lumpur'),
(92, 'Australia/Perth', '(GMT+08:00) Perth'),
(93, 'Asia/Singapore', '(GMT+08:00) Singapore'),
(94, 'Asia/Taipei', '(GMT+08:00) Taipei'),
(95, 'Asia/Ulaanbaatar', '(GMT+08:00) Ulaan Bataar'),
(96, 'Asia/Urumqi', '(GMT+08:00) Urumqi'),
(97, 'Asia/Irkutsk', '(GMT+09:00) Irkutsk'),
(98, 'Asia/Seoul', '(GMT+09:00) Seoul'),
(99, 'Asia/Tokyo', '(GMT+09:00) Tokyo'),
(100, 'Australia/Adelaide', '(GMT+09:30) Adelaide'),
(101, 'Australia/Darwin', '(GMT+09:30) Darwin'),
(102, 'Asia/Yakutsk', '(GMT+10:00) Yakutsk'),
(103, 'Australia/Brisbane', '(GMT+10:00) Brisbane'),
(104, 'Australia/Canberra', '(GMT+10:00) Canberra'),
(105, 'Pacific/Guam', '(GMT+10:00) Guam'),
(106, 'Australia/Hobart', '(GMT+10:00) Hobart'),
(107, 'Australia/Melbourne', '(GMT+10:00) Melbourne'),
(108, 'Pacific/Port_Moresby', '(GMT+10:00) Port Moresby'),
(109, 'Australia/Sydney', '(GMT+10:00) Sydney'),
(110, 'Asia/Vladivostok', '(GMT+11:00) Vladivostok'),
(111, 'Asia/Magadan', '(GMT+12:00) Magadan'),
(112, 'Pacific/Auckland', '(GMT+12:00) Auckland'),
(113, 'Pacific/Fiji', '(GMT+12:00) Fiji');
-- --------------------------------------------------------
--
-- Table structure for table `time_format`
--
CREATE TABLE IF NOT EXISTS `time_format` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
--
-- Dumping data for table `time_format`
--
INSERT INTO `time_format` (`id`, `format`) VALUES
(1, 'H:i:s'),
(2, 'H.i.s');
-- --------------------------------------------------------
--
-- Table structure for table `users`
--
CREATE TABLE IF NOT EXISTS `users` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`first_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`last_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`gender` tinyint(1) NOT NULL,
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`ban` tinyint(1) NOT NULL,
`password` varchar(60) COLLATE utf8_unicode_ci NOT NULL,
`active` int(11) NOT NULL,
`ext` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`phone_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mobile` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`agent_sign` text COLLATE utf8_unicode_ci NOT NULL,
`account_type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`account_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`assign_group` int(10) unsigned DEFAULT NULL,
`primary_dpt` int(10) unsigned DEFAULT NULL,
`agent_tzone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`daylight_save` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`limit_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`directory_listing` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`vacation_mode` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`company` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`profile_pic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
UNIQUE KEY `users_email_unique` (`email`),
KEY `assign_group_3` (`assign_group`),
KEY `primary_dpt_2` (`primary_dpt`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `users`
--
INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vacation_mode`, `company`, `role`, `internal_note`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'demo@admin.com', 'admin', 'demo', 0, 'demo@admin.com', 0, '$2y$10$r1QfG5KRpX8h0nyf96xCTOCAYvKFYu4HQbZwQM5w000VX/Klyqiri', 1, '', '', '', '', '', '', 1, 1, '', '', '', '', '', '', 'admin', '', '', NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
--
-- Table structure for table `user_assign_organization`
--
CREATE TABLE IF NOT EXISTS `user_assign_organization` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`org_id` int(10) unsigned DEFAULT NULL,
`user_id` int(10) unsigned DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `org_id` (`org_id`),
KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `user_notification`
--
CREATE TABLE IF NOT EXISTS `user_notification` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`notification_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`is_read` int(11) NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `version_check`
--
CREATE TABLE IF NOT EXISTS `version_check` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`current_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`new_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `version_check`
--
INSERT INTO `version_check` (`id`, `current_version`, `new_version`, `created_at`, `updated_at`) VALUES
(1, '', '', '2016-04-19 22:39:55', '2016-04-19 22:39:55');
-- --------------------------------------------------------
--
-- Table structure for table `widgets`
--
CREATE TABLE IF NOT EXISTS `widgets` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(30) COLLATE utf8_unicode_ci DEFAULT NULL,
`title` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
`value` text COLLATE utf8_unicode_ci,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=21 ;
--
-- Dumping data for table `widgets`
--
INSERT INTO `widgets` (`id`, `name`, `title`, `value`, `created_at`, `updated_at`) VALUES
(1, 'footer1', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(2, 'footer2', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(3, 'footer3', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(4, 'footer4', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(5, 'side1', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(6, 'side2', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(7, 'linkedin', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(8, 'stumble', NULL, NULL, '2016-04-19 22:39:55', '2016-04-19 22:39:55'),
(9, 'google', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(10, 'deviantart', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(11, 'flickr', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(12, 'skype', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(13, 'rss', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(14, 'twitter', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(15, 'facebook', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(16, 'youtube', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(17, 'vimeo', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(18, 'pinterest', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(19, 'dribbble', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56'),
(20, 'instagram', NULL, NULL, '2016-04-19 22:39:56', '2016-04-19 22:39:56');
-- --------------------------------------------------------
--
-- Table structure for table `workflow_action`
--
CREATE TABLE IF NOT EXISTS `workflow_action` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`workflow_id` int(10) unsigned NOT NULL,
`condition` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`action` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `workflow_action_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `workflow_name`
--
CREATE TABLE IF NOT EXISTS `workflow_name` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` int(11) NOT NULL,
`order` int(11) NOT NULL,
`target` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_note` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `workflow_rules`
--
CREATE TABLE IF NOT EXISTS `workflow_rules` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`workflow_id` int(10) unsigned NOT NULL,
`matching_criteria` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_scenario` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_relation` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`matching_value` text COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
KEY `workflow_rules_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
--
-- Constraints for dumped tables
--
--
-- Constraints for table `canned_response`
--
ALTER TABLE `canned_response`
ADD CONSTRAINT `canned_response_ibfk_1` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION;
--
-- Constraints for table `department`
--
ALTER TABLE `department`
ADD CONSTRAINT `department_ibfk_2` FOREIGN KEY (`manager`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `department_ibfk_1` FOREIGN KEY (`sla`) REFERENCES `sla_plan` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `emails`
--
ALTER TABLE `emails`
ADD CONSTRAINT `emails_ibfk_3` FOREIGN KEY (`help_topic`) REFERENCES `help_topic` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `emails_ibfk_1` FOREIGN KEY (`department`) REFERENCES `department` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `emails_ibfk_2` FOREIGN KEY (`priority`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION;
--
-- Constraints for table `group_assign_department`
--
ALTER TABLE `group_assign_department`
ADD CONSTRAINT `group_assign_department_ibfk_2` FOREIGN KEY (`department_id`) REFERENCES `department` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `group_assign_department_ibfk_1` FOREIGN KEY (`group_id`) REFERENCES `groups` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `help_topic`
--
ALTER TABLE `help_topic`
ADD CONSTRAINT `help_topic_ibfk_6` FOREIGN KEY (`auto_assign`) REFERENCES `users` (`id`) ON DELETE SET NULL,
ADD CONSTRAINT `help_topic_ibfk_1` FOREIGN KEY (`custom_form`) REFERENCES `custom_forms` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `help_topic_ibfk_2` FOREIGN KEY (`department`) REFERENCES `department` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `help_topic_ibfk_3` FOREIGN KEY (`ticket_status`) REFERENCES `ticket_status` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `help_topic_ibfk_4` FOREIGN KEY (`priority`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `help_topic_ibfk_5` FOREIGN KEY (`sla_plan`) REFERENCES `sla_plan` (`id`);
--
-- Constraints for table `kb_article_relationship`
--
ALTER TABLE `kb_article_relationship`
ADD CONSTRAINT `article_relationship_category_id_foreign` FOREIGN KEY (`category_id`) REFERENCES `kb_category` (`id`),
ADD CONSTRAINT `article_relationship_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `kb_article` (`id`);
--
-- Constraints for table `kb_comment`
--
ALTER TABLE `kb_comment`
ADD CONSTRAINT `comment_article_id_foreign` FOREIGN KEY (`article_id`) REFERENCES `kb_article` (`id`);
--
-- Constraints for table `organization`
--
ALTER TABLE `organization`
ADD CONSTRAINT `organization_ibfk_1` FOREIGN KEY (`head`) REFERENCES `users` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION;
--
-- Constraints for table `settings_system`
--
ALTER TABLE `settings_system`
ADD CONSTRAINT `settings_system_ibfk_4` FOREIGN KEY (`date_time_format`) REFERENCES `date_time_format` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `settings_system_ibfk_1` FOREIGN KEY (`time_zone`) REFERENCES `timezone` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `settings_system_ibfk_2` FOREIGN KEY (`time_farmat`) REFERENCES `time_format` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `settings_system_ibfk_3` FOREIGN KEY (`date_format`) REFERENCES `date_format` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `teams`
--
ALTER TABLE `teams`
ADD CONSTRAINT `teams_ibfk_1` FOREIGN KEY (`team_lead`) REFERENCES `users` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `team_assign_agent`
--
ALTER TABLE `team_assign_agent`
ADD CONSTRAINT `team_assign_agent_ibfk_2` FOREIGN KEY (`agent_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `team_assign_agent_ibfk_1` FOREIGN KEY (`team_id`) REFERENCES `teams` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `tickets`
--
ALTER TABLE `tickets`
ADD CONSTRAINT `tickets_ibfk_9` FOREIGN KEY (`assigned_to`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_1` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_2` FOREIGN KEY (`dept_id`) REFERENCES `department` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_3` FOREIGN KEY (`team_id`) REFERENCES `teams` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_4` FOREIGN KEY (`priority_id`) REFERENCES `ticket_priority` (`priority_id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_5` FOREIGN KEY (`sla`) REFERENCES `sla_plan` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_6` FOREIGN KEY (`help_topic_id`) REFERENCES `help_topic` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_7` FOREIGN KEY (`status`) REFERENCES `ticket_status` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `tickets_ibfk_8` FOREIGN KEY (`source`) REFERENCES `ticket_source` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `ticket_attachment`
--
ALTER TABLE `ticket_attachment`
ADD CONSTRAINT `ticket_attachment_ibfk_1` FOREIGN KEY (`thread_id`) REFERENCES `ticket_thread` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `ticket_collaborator`
--
ALTER TABLE `ticket_collaborator`
ADD CONSTRAINT `ticket_collaborator_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `ticket_collaborator_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `ticket_form_data`
--
ALTER TABLE `ticket_form_data`
ADD CONSTRAINT `ticket_form_data_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `ticket_thread`
--
ALTER TABLE `ticket_thread`
ADD CONSTRAINT `ticket_thread_ibfk_3` FOREIGN KEY (`source`) REFERENCES `ticket_source` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `ticket_thread_ibfk_1` FOREIGN KEY (`ticket_id`) REFERENCES `tickets` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `ticket_thread_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `users`
--
ALTER TABLE `users`
ADD CONSTRAINT `users_ibfk_2` FOREIGN KEY (`primary_dpt`) REFERENCES `department` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `users_ibfk_1` FOREIGN KEY (`assign_group`) REFERENCES `groups` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `user_assign_organization`
--
ALTER TABLE `user_assign_organization`
ADD CONSTRAINT `user_assign_organization_ibfk_2` FOREIGN KEY (`user_id`) REFERENCES `users` (`id`) ON UPDATE NO ACTION,
ADD CONSTRAINT `user_assign_organization_ibfk_1` FOREIGN KEY (`org_id`) REFERENCES `organization` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `workflow_action`
--
ALTER TABLE `workflow_action`
ADD CONSTRAINT `workflow_action_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
--
-- Constraints for table `workflow_rules`
--
ALTER TABLE `workflow_rules`
ADD CONSTRAINT `workflow_rules_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;
/*!40101 SET CHARACTER_SET_CLIENT=@OLD_CHARACTER_SET_CLIENT */;
/*!40101 SET CHARACTER_SET_RESULTS=@OLD_CHARACTER_SET_RESULTS */;
/*!40101 SET COLLATION_CONNECTION=@OLD_COLLATION_CONNECTION */;
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