417 lines
15 KiB
PHP
417 lines
15 KiB
PHP
<?php
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namespace App\Http\Controllers\Client\helpdesk;
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// controllers
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use App\Http\Controllers\Common\PhpMailController;
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use App\Http\Controllers\Controller;
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// requests
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use App\Model\helpdesk\Email\Emails;
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// models
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use App\Model\helpdesk\Settings\CommonSettings;
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use App\Model\helpdesk\Settings\Followup;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Ticket\TicketToken;
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use App\User;
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use Hash;
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// classes
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use Illuminate\Http\Request;
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use Lang;
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/**
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* GuestController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class UnAuthController extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return type void
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*/
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public function __construct(PhpMailController $PhpMailController)
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{
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$this->middleware('board');
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$this->PhpMailController = $PhpMailController;
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}
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/**
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* Post Check ticket.
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*
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* @param type CheckTicket $request
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* @param type User $user
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* @param type Tickets $ticket
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* @param type Ticket_Thread $thread
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*
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* @return type Response
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*/
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public function PostCheckTicket(Request $request)
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{
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try {
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$validator = \Validator::make($request->all(), [
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'email_address' => 'required|email',
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'ticket_number' => 'required',
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]);
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if ($validator->fails()) {
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return redirect()->back()
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->withErrors($validator)
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->withInput()
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->with('check', '1');
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}
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$email = $request->input('email_address');
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$ticket_number = $request->input('ticket_number');
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// get user details
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$user_details = User::where('email', '=', $email)->first();
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if ($user_details == null) {
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return \Redirect::route('form')->with('fails', Lang::get('lang.sorry_that_email_is not_available_in_this_system'));
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}
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// get ticket details
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$ticket = Tickets::where('ticket_number', '=', $ticket_number)->first();
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if ($ticket == null) {
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return \Redirect::route('form')->with('fails', Lang::get('lang.there_is_no_such_ticket_number'));
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}
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if ($ticket->user_id == $user_details->id) {
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if ($user_details->role == 'user') {
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$username = $user_details->first_name;
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} else {
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$username = $user_details->first_name.' '.$user_details->last_name;
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}
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// check for preentered ticket token
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$ticket_token = TicketToken::where('ticket_id', '=', $ticket->id)->first();
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if ($ticket_token) {
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$token = $this->generate_random_ticket_token();
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$hashed_token = \Hash::make($token);
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$ticket_token->token = $hashed_token;
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$ticket_token->save();
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} else {
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$ticket_token = new TicketToken();
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$ticket_token->ticket_id = $ticket->id;
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$token = $this->generate_random_ticket_token();
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$hashed_token = \Hash::make($token);
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$ticket_token->token = $hashed_token;
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$ticket_token->save();
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}
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try {
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$this->PhpMailController->sendmail(
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$from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $user_details->email], $message = ['subject' => 'Ticket link Request ['.$ticket_number.']', 'scenario' => 'check-ticket'], $template_variables = ['user' => $username, 'ticket_link_with_number' => url('show-ticket/'.$ticket->id.'/'.$token)]
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);
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} catch (\Exception $e) {
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}
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return redirect()->back()
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->with('success', Lang::get('lang.we_have_sent_you_a_link_by_email_please_click_on_that_link_to_view_ticket'));
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} else {
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return \Redirect::route('form')->with('fails', Lang::get("lang.email_didn't_match_with_ticket_number"));
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}
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} catch (\Exception $e) {
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return \Redirect::route('form')->with('fails', $e->getMessage());
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}
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}
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/**
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* generate random string token for ticket.
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*
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* @param type $length
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*
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* @return string
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*/
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public function generate_random_ticket_token($length = 10)
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{
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$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
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$charactersLength = strlen($characters);
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$randomString = '';
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for ($i = 0; $i < $length; $i++) {
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$randomString .= $characters[rand(0, $charactersLength - 1)];
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}
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return $randomString;
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}
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/**
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* function to check the ticket without loggin In.
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*
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* @param type $ticket_id
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* @param type $token
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*
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* @return type view
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*/
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public function showTicketCode($ticket_id, $token)
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{
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try {
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$check_token = TicketToken::where('ticket_id', '=', $ticket_id)->first();
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if (Hash::check($token, $check_token->token) == true) {
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$token_time = CommonSettings::where('option_name', '=', 'ticket_token_time_duration')->first();
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$time = $token_time->option_value;
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$new_time = date_add($check_token->updated_at, date_interval_create_from_date_string($time.' Hours'));
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if (date('Y-m-d H:i:s') > $new_time) {
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return redirect()->route('form')->with('fails', Lang::get('lang.sorry_your_ticket_token_has_expired_please_try_to_resend_the_ticket_link_request'));
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}
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$tickets = Tickets::where('id', '=', $ticket_id)->first();
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return view('themes.default1.client.helpdesk.unauth.showticket', compact('tickets', 'token'));
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} else {
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return redirect()->route('form')->with('fails', Lang::get('lang.sorry_you_are_not_allowed_token_expired'));
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}
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} catch (Exception $ex) {
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return redirect()->route('form')->with('fails', $e->getMessage());
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}
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}
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/**
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* Store ratings of the user.
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*
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* @return type Redirect
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*/
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public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
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{
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foreach ($request->all() as $key => $value) {
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if (strpos($key, '_') !== false) {
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$ratName = str_replace('_', ' ', $key);
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} else {
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$ratName = $key;
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}
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$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
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$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
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if ($ratingrefs !== null) {
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$ratingrefs->rating_id = $ratID->id;
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$ratingrefs->ticket_id = $id;
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$ratingrefs->thread_id = '0';
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$ratingrefs->rating_value = $value;
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$ratingrefs->save();
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} else {
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$rating_ref->rating_id = $ratID->id;
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$rating_ref->ticket_id = $id;
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$rating_ref->thread_id = '0';
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$rating_ref->rating_value = $value;
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$rating_ref->save();
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}
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}
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return redirect()->back()->with('Success', Lang::get('lang.thank_you_for_your_rating'));
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}
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/**
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* Store Client rating about reply of agent quality.
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*
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* @return type Redirect
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*/
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public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
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{
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foreach ($request->all() as $key => $value) {
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$key1 = explode(',', $key);
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if (strpos($key1[0], '_') !== false) {
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$ratName = str_replace('_', ' ', $key1[0]);
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} else {
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$ratName = $key1[0];
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}
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$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
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$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
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if ($ratingrefs !== null) {
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$ratingrefs->rating_id = $ratID->id;
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$ratingrefs->ticket_id = $id;
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$ratingrefs->thread_id = $key1[1];
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$ratingrefs->rating_value = $value;
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$ratingrefs->save();
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} else {
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$rating_ref->rating_id = $ratID->id;
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$rating_ref->ticket_id = $id;
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$rating_ref->thread_id = $key1[1];
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$rating_ref->rating_value = $value;
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$rating_ref->save();
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}
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}
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return redirect()->back()->with('Success', Lang::get('lang.thank_you_for_your_rating'));
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}
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/**
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* function to change the status of the ticket.
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*
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* @param type $status
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* @param type $id
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*
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* @return string
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*/
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public function changeStatus($status, $id)
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{
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$tickets = Tickets::where('id', '=', $id)->first();
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$tickets->status = $status;
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$ticket_status = Ticket_Status::where('id', '=', $status)->first();
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if ($ticket_status->state == 'closed') {
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$tickets->closed = $ticket_status->id;
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$tickets->closed_at = date('Y-m-d H:i:s');
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}
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$tickets->save();
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$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
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$ticket_subject = $ticket_thread->title;
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$user = User::where('id', '=', $tickets->user_id)->first();
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$thread = new Ticket_Thread();
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$thread->ticket_id = $tickets->id;
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$thread->user_id = $tickets->user_id;
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$thread->is_internal = 1;
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$thread->body = $ticket_status->message.' '.$user->user_name;
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$thread->save();
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$email = $user->email;
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$user_name = $user->user_name;
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$ticket_number = $tickets->ticket_number;
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$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
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if ($sending_emails == null) {
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$from_email = $this->system_mail();
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} else {
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$from_email = $sending_emails->id;
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}
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try {
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$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $tickets->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
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} catch (\Exception $e) {
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return 0;
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}
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return Lang::get('lang.your_ticket_has_been').' '.$ticket_status->state;
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}
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//Auto-close tickets
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public function autoCloseTickets()
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{
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$workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();
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if ($workflow->condition == 1) {
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$overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->orderBy('id', 'DESC')->get();
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if (count($overdues) == 0) {
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$tickets = null;
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} else {
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$i = 0;
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foreach ($overdues as $overdue) {
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// $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
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$ovadate = $overdue->created_at;
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$new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';
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if (date('Y-m-d H:i:s') > $new_date) {
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$i++;
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$overdue->status = 3;
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$overdue->closed = 1;
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$overdue->closed_at = date('Y-m-d H:i:s');
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$overdue->save();
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// if($workflow->send_email == 1) {
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// $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
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// }
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}
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}
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// dd(count($value));
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// if ($i > 0) {
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// $tickets = new collection($value);
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// } else {
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// $tickets = null;
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// }
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}
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} else {
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}
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}
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/**
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*@category function to change system's language
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*
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*@param string $lang //desired language's iso code
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*
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*@return response
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*/
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public static function changeLanguage($lang)
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{
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//if(Cache::has('language'))
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//{
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// return Cache::get('language');
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//} else return 'false';
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// Cache::put('language',$)
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$path = base_path('resources/lang'); // Path to check available language packages
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if (array_key_exists($lang, \Config::get('languages')) && in_array($lang, scandir($path))) {
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// dd(array_key_exists($lang, Config::get('languages')));
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// app()->setLocale($lang);
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\Cache::forever('language', $lang);
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// dd(Cache::get('language'));
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// dd()
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} else {
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return false;
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}
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return true;
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}
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// Follow up tickets
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public function followup()
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{
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$followup = Followup::whereId('1')->first();
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$condition = $followup->condition;
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// dd($condition);
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switch ($condition) {
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case 'everyMinute':
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$followup_set = ' + 1 minute';
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break;
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case 'everyFiveMinutes':
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$followup_set = ' + 5 minute';
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break;
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case 'everyTenMinutes':
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$followup_set = ' + 10 minute';
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break;
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case 'everyThirtyMinutes':
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$followup_set = ' + 30 minute';
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break;
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case 'hourly':
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$followup_set = ' + 1 hours';
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break;
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case 'daily':
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$followup_set = ' + 1 day';
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break;
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case 'weekly':
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$followup_set = ' + 7 day';
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break;
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case 'monthly':
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$followup_set = ' + 30 day';
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break;
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case 'yearly':
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$followup_set = ' + 365 day';
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break;
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}
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if ($followup->status = 1) {
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$tickets = Tickets::where('id', '>=', 1)->where('status', '!=', 5)->get();
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// dd( $tickets);
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// $tickets=Tickets::where('id', '>=', 1)->where('status', '!=', 5)->pluck('id');
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// dd( $tickets);
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// $id=1;
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foreach ($tickets as $ticket) {
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// $id=1;
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// $id++;
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// $ticket=Tickets::where('status', '!=', 5)->get();
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// dd($ticket);
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// if($ticket != null){
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// dd('here');
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$ck = date('Y-m-d H:i:s', strtotime($ticket->updated_at.$followup_set));
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// dd($ck);
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$current_time = date('Y-m-d H:i:s');
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if ($current_time > $ck) {
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$ticket->follow_up = 1;
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$ticket->save();
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// Tickets::where('id', '=',$id)
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// ->update(['follow_up' => 1]);
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// }
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}
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// if($id=2)
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// {dd($ticket);}
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}
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}
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}
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}
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