3128 lines
120 KiB
PHP
3128 lines
120 KiB
PHP
<?php
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namespace App\Http\Controllers\Agent\helpdesk;
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// controllers
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use App\Http\Controllers\Common\FileuploadController;
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use App\Http\Controllers\Common\NotificationController as Notify;
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use App\Http\Controllers\Common\PhpMailController;
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\CreateTicketRequest;
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use App\Http\Requests\helpdesk\TicketRequest;
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// models
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Form\Fields;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Notification\Notification;
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use App\Model\helpdesk\Notification\UserNotification;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\CommonSettings;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_Collaborator;
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use App\Model\helpdesk\Ticket\Ticket_Form_Data;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Utility\CountryCode;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Timezones;
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use App\User;
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use Auth;
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use Crypt;
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use DB;
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use Exception;
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// classes
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use GeoIP;
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use Hash;
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use Illuminate\Http\Request;
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use Illuminate\support\Collection;
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use Input;
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use Lang;
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use Mail;
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use PDF;
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use UTC;
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/**
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* TicketController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class TicketController extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return type response
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*/
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public function __construct(PhpMailController $PhpMailController, Notify $NotificationController)
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{
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$this->PhpMailController = $PhpMailController;
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$this->NotificationController = $NotificationController;
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$this->middleware('auth');
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}
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/**
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* Show the New ticket page.
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*
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* @return type response
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*/
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public function newticket(CountryCode $code)
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{
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$location = GeoIP::getLocation();
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$phonecode = $code->where('iso', '=', $location->iso_code)->first();
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$pcode = '';
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if ($phonecode) {
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$pcode = $phonecode->phonecode;
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}
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$settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
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$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
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return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $pcode);
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}
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/**
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* Save the data of new ticket and show the New ticket page with result.
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*
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* @param type CreateTicketRequest $request
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*
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* @return type response
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*/
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public function post_newticket(CreateTicketRequest $request, CountryCode $code, $api = false)
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{
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try {
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if ($request->input('email')) {
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$email = $request->input('email');
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} else {
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$email = null;
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}
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$fullname = $request->input('first_name').'%$%'.$request->input('last_name');
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$helptopic = $request->input('helptopic');
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$sla = $request->input('sla');
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$duedate = $request->input('duedate');
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if ($request->input('assignto')) {
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$assignto = $request->input('assignto');
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} else {
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$assignto = null;
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}
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$subject = $request->input('subject');
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$body = $request->input('body');
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$priority = $request->input('priority');
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$phone = $request->input('phone');
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$phonecode = $request->input('code');
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if ($request->input('mobile')) {
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$mobile_number = $request->input('mobile');
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} else {
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$mobile_number = null;
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}
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$source = Ticket_source::where('name', '=', 'agent')->first();
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$headers = null;
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$help = Help_topic::where('id', '=', $helptopic)->first();
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$form_data = $request->except('name', 'phone', 'email', 'subject', 'body', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'code', 'priority', 'attachment', 'first_name', 'last_name', 'sla', 'duedate', 'assignto');
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$auto_response = 0;
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$status = 1;
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if ($phone != null || $mobile_number != null) {
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$location = GeoIP::getLocation();
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$geoipcode = $code->where('iso', '=', $location->iso_code)->first();
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if ($phonecode == null) {
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$data = [
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'fails' => Lang::get('lang.country-code-required-error'),
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'phonecode' => $geoipcode->phonecode,
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'country_code_error' => 1,
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];
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if ($api != false) {
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return $data;
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}
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return Redirect()->back()->with($data)->withInput($request->except('password'));
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} else {
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$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
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if (!count($code)) {
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$data = [
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'fails' => Lang::get('lang.incorrect-country-code-error'),
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'phonecode' => $geoipcode->phonecode,
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'country_code_error' => 1,
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];
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if ($api != false) {
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return $data;
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}
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return Redirect()->back()->with($data)->withInput($request->except('password'));
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}
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}
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}
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//create user
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$result = $this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status);
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if ($result[1]) {
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$status = $this->checkUserVerificationStatus();
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if ($status == 1) {
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if ($api != false) {
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$ticket = Tickets::where('ticket_number', '=', $result[0])->select('id')->first();
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return ['ticket_id' => $ticket->id, 'message' => Lang::get('lang.Ticket-created-successfully')];
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}
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return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully'));
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} else {
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if ($api != false) {
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return response()->json(['success' => Lang::get('lang.Ticket-created-successfully')]);
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}
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return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully2'));
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}
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} else {
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if ($api != false) {
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return response()->json(['error' => Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken')], 500);
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}
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return Redirect('newticket')->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'))->withInput($request->except('password'));
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}
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} catch (Exception $e) {
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if ($api != false) {
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return response()->json(['error' => $e->getMessage()], 500);
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}
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return Redirect()->back()->with('fails', '<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* Shows the ticket thread details.
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*
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* @param type $id
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*
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* @return type response
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*/
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public function thread($id)
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{
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if (Auth::user()->role == 'agent') {
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('id', '=', $id)->first();
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if ($tickets->dept_id == $dept->id) {
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$tickets = $tickets;
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} elseif ($tickets->assigned_to == Auth::user()->id) {
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$tickets = $tickets;
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} else {
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$tickets = null;
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}
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// $tickets = $tickets->where('dept_id', '=', $dept->id)->orWhere('assigned_to', Auth::user()->id)->first();
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// dd($tickets);
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} elseif (Auth::user()->role == 'admin') {
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$tickets = Tickets::where('id', '=', $id)->first();
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} elseif (Auth::user()->role == 'user') {
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$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
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$ticket_id = \Crypt::encrypt($id);
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return redirect()->route('check_ticket', compact('ticket_id'));
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}
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if ($tickets == null) {
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return redirect()->route('inbox.ticket')->with('fails', \Lang::get('lang.invalid_attempt'));
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}
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$avg = DB::table('ticket_thread')->where('ticket_id', '=', $id)->where('reply_rating', '!=', 0)->avg('reply_rating');
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$avg_rate = explode('.', $avg);
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$avg_rating = $avg_rate[0];
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$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
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$fileupload = new FileuploadController();
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$fileupload = $fileupload->file_upload_max_size();
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$max_size_in_bytes = $fileupload[0];
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$max_size_in_actual = $fileupload[1];
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$tickets_approval = Tickets::where('id', '=', $id)->first();
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return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets', 'max_size_in_bytes', 'max_size_in_actual', 'tickets_approval'), compact('thread', 'avg_rating'));
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}
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public function size()
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{
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$size = 0;
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$files = Input::file('attachment');
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if (!$files) {
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return $size;
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}
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if (count($files) > 0) {
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foreach ($files as $file) {
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$size += $file->getSize();
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}
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}
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return $size;
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}
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public function error($e, $request)
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{
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if ($request->ajax() || $request->wantsJson()) {
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$error = $e->getMessage();
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if (is_object($error)) {
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$error = $error->toArray();
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}
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return response()->json(compact('error'));
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//return $message;
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}
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}
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/**
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* Replying a ticket.
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*
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* @param type Ticket_Thread $thread
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* @param type TicketRequest $request
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*
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* @return type bool
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*/
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public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta, $mail = true, $system_reply = true, $user_id = '')
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{
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\Event::fire('reply.request', [$request]);
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try {
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if (is_array($request->file('attachment'))) {
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} else {
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try {
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$size = $this->size();
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} catch (Exception $ex) {
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return $ex->getMessage();
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}
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}
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$fileupload = new FileuploadController();
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$fileupload = $fileupload->file_upload_max_size();
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$max_size_in_bytes = $fileupload[0];
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$max_size_in_actual = $fileupload[1];
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$attachments = $request->file('attachment');
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$check_attachment = null;
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// Event fire
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$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
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//dd($eventthread);
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$eventuserid = $eventthread->user_id;
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$emailadd = User::where('id', $eventuserid)->first()->email;
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$source = $eventthread->source;
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$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
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\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
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$reply_content = $request->input('reply_content');
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$thread->ticket_id = $request->input('ticket_ID');
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$thread->poster = 'support';
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$thread->body = $request->input('reply_content');
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if ($system_reply == true) {
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$thread->user_id = Auth::user()->id;
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} else {
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$thread->user_id = $eventuserid;
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if ($user_id !== '') {
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$thread->user_id = $user_id;
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}
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}
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$ticket_id = $request->input('ticket_ID');
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$tickets = Tickets::where('id', '=', $ticket_id)->first();
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$tickets->isanswered = '1';
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$tickets->save();
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$ticket_user = User::where('id', '=', $tickets->user_id)->first();
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if ($system_reply == true) {
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if ($tickets->assigned_to == 0) {
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$tickets->assigned_to = Auth::user()->id;
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$tickets->save();
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$thread2 = new Ticket_Thread();
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$thread2->ticket_id = $thread->ticket_id;
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$thread2->user_id = Auth::user()->id;
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$thread2->is_internal = 1;
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$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
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$thread2->save();
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$data = [
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'id' => $tickets->id,
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];
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\Event::fire('ticket-assignment', [$data]);
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}
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if ($tickets->status > 1) {
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$this->open($ticket_id, new Tickets());
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}
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}
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$thread->save();
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if ($attachments != null) {
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foreach ($attachments as $attachment) {
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if ($attachment != null) {
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$name = $attachment->getClientOriginalName();
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$type = $attachment->getClientOriginalExtension();
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$size = $attachment->getSize();
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$data = file_get_contents($attachment->getRealPath());
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$attachPath = $attachment->getRealPath();
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$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
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$check_attachment = 1;
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} else {
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$check_attachment = null;
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}
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}
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}
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if ($check_attachment == 1) {
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$attachment_files = $this->attachmentSeperate($thread->id);
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} else {
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$attachment_files = null;
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}
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$threadfirst = Ticket_Thread::where('ticket_id', '=', $ticket_id)->orderBy('id')->first();
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$ticket_subject = $threadfirst->title;
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$user_id = $tickets->user_id;
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$user = User::where('id', '=', $user_id)->first();
|
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$email = $user->email;
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$user_name = $user->first_name;
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$ticket_number = $tickets->ticket_number;
|
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$company = $this->company();
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$username = $ticket_user->first_name;
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if (!empty(Auth::user()->agent_sign)) {
|
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$agentsign = Auth::user()->agent_sign;
|
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} else {
|
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$agentsign = null;
|
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}
|
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|
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// Event
|
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\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->mobile, $user->country_code, $request, $tickets, $thread));
|
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if (Auth::user()) {
|
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$u_id = Auth::user()->first_name.' '.Auth::user()->last_name;
|
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} else {
|
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$u_id = $this->getAdmin()->first_name.' '.$this->getAdmin()->last_name;
|
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}
|
||
$data = [
|
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'ticket_id' => $request->input('ticket_ID'),
|
||
'u_id' => $u_id,
|
||
'body' => $request->input('reply_content'),
|
||
];
|
||
if (!$request->has('do-not-send')) {
|
||
\Event::fire('Reply-Ticket', [$data]);
|
||
}
|
||
// sending attachments via php mail function
|
||
$message = '';
|
||
|
||
$line = '---Reply above this line---<br><br>';
|
||
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
|
||
$emails = Emails::where('department', '=', $tickets->dept_id)->first();
|
||
if (!$email) {
|
||
$mail = false;
|
||
}
|
||
|
||
if ($mail == true) {
|
||
$encoded_ticketid = Crypt::encrypt($ticket_id);
|
||
$link = url('check_ticket/'.$encoded_ticketid);
|
||
$this->NotificationController->create($ticket_id, Auth::user()->id, '2');
|
||
$this->PhpMailController->sendmail(
|
||
$from = $this->PhpMailController->mailfrom('0', $tickets->dept_id),
|
||
$to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators],
|
||
$message = [
|
||
'subject' => $ticket_subject.'[#'.$ticket_number.']',
|
||
'body' => $line.$request->input('reply_content'),
|
||
'scenario' => 'ticket-reply',
|
||
'attachments' => $attachment_files,
|
||
],
|
||
$template_variables = [
|
||
'ticket_number' => $ticket_number,
|
||
'user' => $username,
|
||
'agent_sign' => $agentsign,
|
||
'system_link' => $link,
|
||
]
|
||
);
|
||
}
|
||
} catch (\Exception $e) {
|
||
$result = ['fails' => $e->getMessage()];
|
||
|
||
return response()->json(compact('result'));
|
||
}
|
||
$result = ['success' => 'Replyed successfully'];
|
||
|
||
return response()->json(compact('result'));
|
||
}
|
||
|
||
/**
|
||
* Ticket edit and save ticket data.
|
||
*
|
||
* @param type $ticket_id
|
||
* @param type Ticket_Thread $thread
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)
|
||
{
|
||
if (Input::get('subject') == null) {
|
||
return 1;
|
||
} elseif (Input::get('sla_paln') == null) {
|
||
return 2;
|
||
} elseif (Input::get('help_topic') == null) {
|
||
return 3;
|
||
} elseif (Input::get('ticket_source') == null) {
|
||
return 4;
|
||
} elseif (Input::get('ticket_priority') == null) {
|
||
return 5;
|
||
} else {
|
||
$ticket = $ticket->where('id', '=', $ticket_id)->first();
|
||
$ticket->sla = Input::get('sla_paln');
|
||
$ticket->help_topic_id = Input::get('help_topic');
|
||
$ticket->source = Input::get('ticket_source');
|
||
$ticket->priority_id = Input::get('ticket_priority');
|
||
$dept = Help_topic::select('department')->where('id', '=', $ticket->help_topic_id)->first();
|
||
$ticket->dept_id = $dept->department;
|
||
$ticket->save();
|
||
|
||
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
|
||
$threads->title = Input::get('subject');
|
||
$threads->save();
|
||
|
||
return 0;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Print Ticket Details.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type respponse
|
||
*/
|
||
public function ticket_print($id)
|
||
{
|
||
$tickets = Tickets::
|
||
leftJoin('ticket_thread', function ($join) {
|
||
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
|
||
->whereNotNull('ticket_thread.title');
|
||
})
|
||
->leftJoin('department', 'tickets.dept_id', '=', 'department.id')
|
||
->leftJoin('help_topic', 'tickets.help_topic_id', '=', 'help_topic.id')
|
||
->where('tickets.id', '=', $id)
|
||
->select('ticket_thread.title', 'tickets.ticket_number', 'department.name as department', 'help_topic.topic as helptopic')
|
||
->first();
|
||
$ticket = Tickets::where('tickets.id', '=', $id)->first();
|
||
$html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'ticket', 'tickets'))->render();
|
||
$html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
|
||
|
||
return PDF::load($html1)->show();
|
||
}
|
||
|
||
/**
|
||
* Generates Ticket Number.
|
||
*
|
||
* @param type $ticket_number
|
||
*
|
||
* @return type integer
|
||
*/
|
||
public function ticketNumberold($ticket_number)
|
||
{
|
||
$number = $ticket_number;
|
||
$number = explode('-', $number);
|
||
$number1 = $number[0];
|
||
if ($number1 == 'ZZZZ') {
|
||
$number1 = 'AAAA';
|
||
}
|
||
$number2 = $number[1];
|
||
if ($number2 == '9999') {
|
||
$number2 = '0000';
|
||
}
|
||
$number3 = $number[2];
|
||
if ($number3 == '9999999') {
|
||
$number3 = '0000000';
|
||
}
|
||
$number1++;
|
||
$number2++;
|
||
$number3++;
|
||
$number2 = sprintf('%04s', $number2);
|
||
$number3 = sprintf('%07s', $number3);
|
||
$array = [$number1, $number2, $number3];
|
||
$number = implode('-', $array);
|
||
|
||
return $number;
|
||
}
|
||
|
||
public function ticketNumber($ticket_number)
|
||
{
|
||
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
|
||
$setting = $ticket_settings->find(1);
|
||
$format = $setting->num_format;
|
||
$type = $setting->num_sequence;
|
||
$number = $this->getNumber($ticket_number, $type, $format);
|
||
|
||
return $number;
|
||
}
|
||
|
||
public function getNumber($ticket_number, $type, $format, $check = true)
|
||
{
|
||
$force = false;
|
||
if ($check === false) {
|
||
$force = true;
|
||
}
|
||
$controller = new \App\Http\Controllers\Admin\helpdesk\SettingsController();
|
||
if ($ticket_number) {
|
||
$number = $controller->nthTicketNumber($ticket_number, $type, $format, $force);
|
||
} else {
|
||
$number = $controller->switchNumber($format, $type);
|
||
}
|
||
$number = $this->generateTicketIfExist($number, $type, $format);
|
||
|
||
return $number;
|
||
}
|
||
|
||
public function generateTicketIfExist($number, $type, $format)
|
||
{
|
||
$tickets = new Tickets();
|
||
$ticket = $tickets->where('ticket_number', $number)->first();
|
||
if ($ticket) {
|
||
$number = $this->getNumber($number, $type, $format, false);
|
||
}
|
||
|
||
return $number;
|
||
}
|
||
|
||
/**
|
||
* check email for dublicate entry.
|
||
*
|
||
* @param type $email
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function checkEmail($email)
|
||
{
|
||
$check = User::where('email', '=', $email)->orWhere('user_name', $email)->orWhere('mobile', $email)->first();
|
||
if ($check == true) {
|
||
return $check;
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* @category fucntion to check if mobile number is unqique or not
|
||
*
|
||
* @param string $mobile
|
||
*
|
||
* @return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
|
||
*/
|
||
public function checkMobile($mobile)
|
||
{
|
||
$check = User::where('mobile', '=', $mobile)->first();
|
||
if (count($check) > 0) {
|
||
return true;
|
||
}
|
||
|
||
return false;
|
||
}
|
||
|
||
/**
|
||
* Create User while creating ticket.
|
||
*
|
||
* @param type $emailadd
|
||
* @param type $username
|
||
* @param type $subject
|
||
* @param type $phone
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
* @param type $system
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
|
||
{
|
||
// define global variables
|
||
$email;
|
||
$username;
|
||
$unique = $emailadd;
|
||
if (!$emailadd) {
|
||
$unique = $mobile_number;
|
||
}
|
||
// check emails
|
||
$ticket_creator = $username;
|
||
$checkemail = $this->checkEmail($unique);
|
||
$company = $this->company();
|
||
if ($checkemail == false) {
|
||
if ($mobile_number != '' || $mobile_number != null) {
|
||
$check_mobile = $this->checkMobile($mobile_number);
|
||
if ($check_mobile == true) {
|
||
return ['0' => 'not available', '1' => false];
|
||
}
|
||
}
|
||
// Generate password
|
||
$password = $this->generateRandomString();
|
||
// create user
|
||
$user = new User();
|
||
$user_name_123 = explode('%$%', $username);
|
||
$user_first_name = $user_name_123[0];
|
||
if (isset($user_name_123[1])) {
|
||
$user_last_name = $user_name_123[1];
|
||
$user->last_name = $user_last_name;
|
||
}
|
||
$user->first_name = $user_first_name;
|
||
$user_status = $this->checkUserVerificationStatus();
|
||
$user->user_name = $unique;
|
||
if ($emailadd == '') {
|
||
$user->email = null;
|
||
} else {
|
||
$user->email = $emailadd;
|
||
}
|
||
$user->password = Hash::make($password);
|
||
$user->phone_number = $phone;
|
||
$user->country_code = $phonecode;
|
||
if ($mobile_number == '') {
|
||
$user->mobile = null;
|
||
} else {
|
||
$user->mobile = $mobile_number;
|
||
}
|
||
$user->role = 'user';
|
||
$user->active = $user_status;
|
||
$token = str_random(60);
|
||
$user->remember_token = $token;
|
||
// mail user his/her password
|
||
//\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
|
||
if ($user_status == 0 || ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
|
||
$value = [
|
||
'full_name' => $username,
|
||
'email' => $emailadd,
|
||
'code' => $phonecode,
|
||
'mobile' => $mobile_number,
|
||
'user_name' => $unique,
|
||
'password' => $password,
|
||
];
|
||
\Event::fire(new \App\Events\LoginEvent($value));
|
||
}
|
||
// Event fire
|
||
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
|
||
|
||
try {
|
||
if ($auto_response == 0) {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'user_password' => $password]);
|
||
if ($user_status == 0) {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/'.$token)]);
|
||
}
|
||
}
|
||
} catch (\Exception $e) {
|
||
//dd($e);
|
||
}
|
||
}
|
||
} else {
|
||
$username = $checkemail->first_name;
|
||
$user_id = $checkemail->id;
|
||
}
|
||
\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
|
||
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $status);
|
||
|
||
$ticket_number2 = $ticket_number[0];
|
||
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
|
||
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
|
||
$is_reply = $ticket_number[1];
|
||
//dd($source);
|
||
$system = $this->system();
|
||
$updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
|
||
if ($ticket_number2) {
|
||
// send ticket create details to user
|
||
if ($is_reply == 0) {
|
||
$mail = 'create-ticket-agent';
|
||
if (Auth::user()) {
|
||
$sign = Auth::user()->agent_sign;
|
||
} else {
|
||
$sign = $company;
|
||
}
|
||
$encoded_ticketid = Crypt::encrypt($ticketdata->id);
|
||
$link = url('check_ticket/'.$encoded_ticketid);
|
||
if ($source == 3) {
|
||
try {
|
||
if ($auto_response == 0) {
|
||
$encoded_ticketid = Crypt::encrypt($ticketdata->id);
|
||
$link = url('check_ticket/'.$encoded_ticketid);
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body],
|
||
$template_variables = [
|
||
'agent_sign' => Auth::user()->agent_sign,
|
||
'ticket_number' => $ticket_number2,
|
||
'system_link' => $link,
|
||
]);
|
||
}
|
||
} catch (\Exception $e) {
|
||
//dd($e);
|
||
}
|
||
} else {
|
||
$body2 = null;
|
||
|
||
try {
|
||
if ($auto_response == 0) {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'],
|
||
$template_variables = ['user' => $username,
|
||
'ticket_number' => $ticket_number2,
|
||
'department_sign' => '',
|
||
'system_link' => $link,
|
||
]);
|
||
}
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
} elseif ($is_reply == 1) {
|
||
$mail = 'ticket-reply-agent';
|
||
}
|
||
|
||
$set_mails = [];
|
||
if (Alert::first() && (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1)) {
|
||
// send email to admin
|
||
$admins = User::where('role', '=', 'admin')->get();
|
||
foreach ($admins as $admin) {
|
||
$to_email = $admin->email;
|
||
$to_user = $admin->first_name;
|
||
$to_user_name = $admin->first_name;
|
||
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
|
||
}
|
||
}
|
||
|
||
if ($is_reply == 0) {
|
||
if (Alert::first() && (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1)) {
|
||
// send email to agents
|
||
$agents = User::where('role', '=', 'agent')->get();
|
||
foreach ($agents as $agent) {
|
||
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
|
||
|
||
if ($department_data->name == $agent->primary_dpt) {
|
||
$to_email = $agent->email;
|
||
$to_user = $agent->first_name;
|
||
$to_user_name = $agent->first_name;
|
||
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
|
||
}
|
||
}
|
||
}
|
||
// Event fire for new ticket['']
|
||
}
|
||
if ($is_reply == 1) {
|
||
$client_email = $ticketdata->user->email;
|
||
$client_user_name = $ticketdata->user->user_name;
|
||
array_push($set_mails, ['to_email' => $client_email, 'to_user' => $client_user_name, 'to_user_name' => $client_user_name]);
|
||
}
|
||
|
||
if ($ticketdata->assigned_to) {
|
||
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
|
||
$to_email = $assigned_to->email;
|
||
$to_user = $assigned_to->first_name;
|
||
$to_user_name = $assigned_to->first_name;
|
||
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
|
||
}
|
||
|
||
$emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);
|
||
|
||
foreach ($emails_to_be_sent as $email_data) {
|
||
try {
|
||
$this->PhpMailController->sendmail(
|
||
$from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = [
|
||
'user' => $email_data['to_user'],
|
||
'email' => $email_data['to_email'],
|
||
], $message = [
|
||
'subject' => $updated_subject,
|
||
'body' => $body, 'scenario' => $mail,
|
||
], $template_variables = [
|
||
'ticket_agent_name' => $email_data['to_user_name'],
|
||
'ticket_client_name' => $username,
|
||
'ticket_client_email' => $emailadd,
|
||
'user' => $email_data['to_user_name'],
|
||
'ticket_number' => $ticket_number2,
|
||
'email_address' => $emailadd,
|
||
'name' => $ticket_creator, ]
|
||
);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
$data = [
|
||
'ticket_number' => $ticket_number2,
|
||
'user_id' => $user_id,
|
||
'subject' => $subject,
|
||
'body' => $body,
|
||
'status' => $status,
|
||
'Priority' => $priority,
|
||
];
|
||
\Event::fire('Create-Ticket', [$data]);
|
||
$data = [
|
||
'id' => $ticketdata->id,
|
||
];
|
||
\Event::fire('ticket-assignment', [$data]);
|
||
$this->NotificationController->create($ticketdata->id, $user_id, '3');
|
||
|
||
return ['0' => $ticket_number2, '1' => true];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Default helptopic.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_helptopic()
|
||
{
|
||
$helptopic = '1';
|
||
|
||
return $helptopic;
|
||
}
|
||
|
||
/**
|
||
* Default SLA plan.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_sla()
|
||
{
|
||
$sla = '1';
|
||
|
||
return $sla;
|
||
}
|
||
|
||
/**
|
||
* Default Priority.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_priority()
|
||
{
|
||
$priority = '1';
|
||
|
||
return $prioirty;
|
||
}
|
||
|
||
/**
|
||
* Check the response of the ticket.
|
||
*
|
||
* @param type $user_id
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
|
||
{
|
||
$read_ticket_number = explode('[#', $subject);
|
||
if (isset($read_ticket_number[1])) {
|
||
$separate = explode(']', $read_ticket_number[1]);
|
||
$new_subject = substr($separate[0], 0, 20);
|
||
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
|
||
$thread_body = explode('---Reply above this line---', $body);
|
||
$body = $thread_body[0];
|
||
if ($find_number->count() > 0) {
|
||
$id = $find_number->id;
|
||
$ticket_number = $find_number->ticket_number;
|
||
if ($find_number->status > 1) {
|
||
$find_number->status = 1;
|
||
$find_number->closed = 0;
|
||
$find_number->closed_at = date('Y-m-d H:i:s');
|
||
$find_number->reopened = 1;
|
||
$find_number->reopened_at = date('Y-m-d H:i:s');
|
||
$find_number->save();
|
||
|
||
$ticket_status = Ticket_Status::where('id', '=', 1)->first();
|
||
|
||
$user_name = User::where('id', '=', $user_id)->first();
|
||
|
||
if ($user_name->role == 'user') {
|
||
$username = $user_name->user_name;
|
||
} elseif ($user_name->role == 'agent' or $user_name->role == 'admin') {
|
||
$username = $user_name->first_name.' '.$user_name->last_name;
|
||
}
|
||
|
||
$ticket_threads = new Ticket_Thread();
|
||
$ticket_threads->ticket_id = $id;
|
||
$ticket_threads->user_id = $user_id;
|
||
$ticket_threads->is_internal = 1;
|
||
$ticket_threads->body = $ticket_status->message.' '.$username;
|
||
$ticket_threads->save();
|
||
// event fire for internal notes
|
||
//event to change status
|
||
$data = [
|
||
'id' => $ticket_number,
|
||
'status' => 'Open',
|
||
'first_name' => $username,
|
||
'last_name' => '',
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
}
|
||
if (isset($id)) {
|
||
if ($this->ticketThread($subject, $body, $id, $user_id)) {
|
||
// event fire for reply [$subject, $body, $id, $user_id]
|
||
return [$ticket_number, 1];
|
||
}
|
||
}
|
||
} else {
|
||
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);
|
||
|
||
return [$ticket_number, 0];
|
||
}
|
||
} else {
|
||
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);
|
||
|
||
return [$ticket_number, 0];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Create Ticket.
|
||
*
|
||
* @param type $user_id
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
|
||
{
|
||
$ticket_number = '';
|
||
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
|
||
if ($max_number) {
|
||
$ticket_number = $max_number->ticket_number;
|
||
}
|
||
|
||
$user_status = User::select('active')->where('id', '=', $user_id)->first();
|
||
// dd($user_status->active);
|
||
$ticket = new Tickets();
|
||
$ticket->ticket_number = $this->ticketNumber($ticket_number);
|
||
$ticket->user_id = $user_id;
|
||
$ticket->dept_id = $dept;
|
||
$ticket->help_topic_id = $helptopic;
|
||
$ticket->sla = $sla;
|
||
$ticket->assigned_to = $assignto;
|
||
|
||
$ticket->priority_id = $priority;
|
||
$ticket->source = $source;
|
||
$ticket_status = $this->checkUserVerificationStatus();
|
||
//dd($ticket_status);
|
||
// if ($ticket_status == 0) {
|
||
// //check if user active then allow ticket creation else create unverified ticket
|
||
// if ($user_status->active == 1) {
|
||
// if ($status == null) {
|
||
// $ticket->status = 1;
|
||
// } else {
|
||
// $ticket->status = $status;
|
||
// }
|
||
// } else {
|
||
// $ticket->status = 6;
|
||
// }
|
||
// } else {
|
||
// if ($status == null) {
|
||
// $ticket->status = 1;
|
||
// } else {
|
||
// $ticket->status = $status;
|
||
// }
|
||
// }
|
||
if ($status == null) {
|
||
$ticket->status = 1;
|
||
} else {
|
||
$ticket->status = $status;
|
||
}
|
||
$ticket->save();
|
||
|
||
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
|
||
$ovdate = $ticket->created_at;
|
||
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
|
||
$ticket->duedate = $new_date;
|
||
$ticket->save();
|
||
|
||
$ticket_number = $ticket->ticket_number;
|
||
$id = $ticket->id;
|
||
// $this->NotificationController->create($id, $user_id, '3');
|
||
// store Form Data
|
||
// Form Data comes from raising a ticket from client panel
|
||
if ($form_data != null) {
|
||
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
|
||
//$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
|
||
$form = \App\Model\helpdesk\Form\Forms::find($help_topic->custom_form);
|
||
$form_name = '';
|
||
if ($form) {
|
||
$form_name = $form->formname;
|
||
}
|
||
foreach ($form_data as $key => $form_details) {
|
||
if (!is_array($form_details)) {
|
||
$form_value = new Ticket_Form_Data();
|
||
$form_value->ticket_id = $id;
|
||
$form_value->title = $key;
|
||
$form_value->content = $form_details;
|
||
$form_value->save();
|
||
}
|
||
}
|
||
}
|
||
\Event::fire('after.ticket.created', [['ticket' => $ticket, 'form_data' => $form_data]]);
|
||
|
||
// store collaborators
|
||
$this->storeCollaborators($headers, $id);
|
||
if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
|
||
return $ticket_number;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Generate Ticket Thread.
|
||
*
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $id
|
||
* @param type $user_id
|
||
*
|
||
* @return type
|
||
*/
|
||
public function ticketThread($subject, $body, $id, $user_id)
|
||
{
|
||
$thread = new Ticket_Thread();
|
||
$thread->user_id = $user_id;
|
||
$thread->ticket_id = $id;
|
||
$thread->poster = 'client';
|
||
$thread->title = $subject;
|
||
$thread->body = $body;
|
||
if ($thread->save()) {
|
||
\Event::fire('ticket.details', ['ticket' => $thread]); //get the ticket details
|
||
return true;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Generate a random string for password.
|
||
*
|
||
* @param type $length
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function generateRandomString($length = 10)
|
||
{
|
||
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
|
||
$charactersLength = strlen($characters);
|
||
$randomString = '';
|
||
for ($i = 0; $i < $length; $i++) {
|
||
$randomString .= $characters[rand(0, $charactersLength - 1)];
|
||
}
|
||
|
||
return $randomString;
|
||
}
|
||
|
||
/**
|
||
* function to Ticket Close.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function close($id, Tickets $ticket)
|
||
{
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
if (Auth::user()->role == 'user') {
|
||
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
|
||
} else {
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
}
|
||
// checking for unautherised access attempt on other than owner ticket id
|
||
if ($ticket_status == null) {
|
||
return redirect()->route('unauth');
|
||
}
|
||
$ticket_status->status = 3;
|
||
$ticket_status->closed = 1;
|
||
$ticket_status->closed_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
|
||
$user_id = $ticket_status->user_id;
|
||
$user = User::where('id', '=', $user_id)->first();
|
||
$email = $user->email;
|
||
$user_name = $user->user_name;
|
||
$ticket_number = $ticket_status->ticket_number;
|
||
|
||
$system_from = $this->company();
|
||
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
|
||
if ($sending_emails == null) {
|
||
$from_email = $this->system_mail();
|
||
} else {
|
||
$from_email = $sending_emails->id;
|
||
}
|
||
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
|
||
} catch (\Exception $e) {
|
||
return 0;
|
||
}
|
||
$data = [
|
||
'id' => $ticket_status->ticket_number,
|
||
'status' => 'Closed',
|
||
'first_name' => Auth::user()->first_name,
|
||
'last_name' => Auth::user()->last_name,
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been closed';
|
||
}
|
||
|
||
/**
|
||
* function to Ticket resolved.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function resolve($id, Tickets $ticket)
|
||
{
|
||
if (Auth::user()->role == 'user') {
|
||
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
|
||
} else {
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
}
|
||
// checking for unautherised access attempt on other than owner ticket id
|
||
if ($ticket_status == null) {
|
||
return redirect()->route('unauth');
|
||
}
|
||
// $ticket_status = $ticket->where('id', '=', $id)->first();
|
||
$ticket_status->status = 2;
|
||
$ticket_status->closed = 1;
|
||
$ticket_status->closed_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
if (Auth::user()->first_name != null) {
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
} else {
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->user_name;
|
||
}
|
||
$thread->save();
|
||
$data = [
|
||
'id' => $ticket_status->ticket_number,
|
||
'status' => 'Resolved',
|
||
'first_name' => Auth::user()->first_name,
|
||
'last_name' => Auth::user()->last_name,
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been resolved';
|
||
}
|
||
|
||
/**
|
||
* function to Open Ticket.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type
|
||
*/
|
||
public function open($id, Tickets $ticket)
|
||
{
|
||
if (Auth::user()->role == 'user') {
|
||
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
|
||
} else {
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
}
|
||
// checking for unautherised access attempt on other than owner ticket id
|
||
if ($ticket_status == null) {
|
||
return redirect()->route('unauth');
|
||
}
|
||
$ticket_status->status = 1;
|
||
$ticket_status->reopened_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
$data = [
|
||
'id' => $ticket_status->ticket_number,
|
||
'status' => 'Open',
|
||
'first_name' => Auth::user()->first_name,
|
||
'last_name' => Auth::user()->last_name,
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been opened';
|
||
}
|
||
|
||
/**
|
||
* Function to delete ticket.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function delete($id, Tickets $ticket)
|
||
{
|
||
$ticket_delete = $ticket->where('id', '=', $id)->first();
|
||
if ($ticket_delete->status == 5) {
|
||
$ticket_delete->delete();
|
||
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
|
||
foreach ($ticket_threads as $ticket_thread) {
|
||
$ticket_thread->delete();
|
||
}
|
||
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
|
||
foreach ($ticket_attachments as $ticket_attachment) {
|
||
$ticket_attachment->delete();
|
||
}
|
||
$data = [
|
||
'id' => $ticket_delete->ticket_number,
|
||
'status' => 'Deleted',
|
||
'first_name' => Auth::user()->first_name,
|
||
'last_name' => Auth::user()->last_name,
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
|
||
return 'your ticket has been delete';
|
||
} else {
|
||
$ticket_delete->is_deleted = 1;
|
||
$ticket_delete->status = 5;
|
||
$ticket_delete->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_delete->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
$data = [
|
||
'id' => $ticket_delete->ticket_number,
|
||
'status' => 'Deleted',
|
||
'first_name' => Auth::user()->first_name,
|
||
'last_name' => Auth::user()->last_name,
|
||
];
|
||
\Event::fire('change-status', [$data]);
|
||
|
||
return 'your ticket'.$ticket_delete->ticket_number.' has been delete';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Function to ban an email.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function ban($id, Tickets $ticket)
|
||
{
|
||
$ticket_ban = $ticket->where('id', '=', $id)->first();
|
||
$ban_email = $ticket_ban->user_id;
|
||
$user = User::where('id', '=', $ban_email)->first();
|
||
$user->ban = 1;
|
||
$user->save();
|
||
$Email = $user->email;
|
||
|
||
return 'the user has been banned';
|
||
}
|
||
|
||
/**
|
||
* function to assign ticket.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function assign($id)
|
||
{
|
||
$ticket_array = [];
|
||
if (strpos($id, ',') !== false) {
|
||
$ticket_array = explode(',', $id);
|
||
} else {
|
||
array_push($ticket_array, $id);
|
||
}
|
||
$UserEmail = Input::get('assign_to');
|
||
$assign_to = explode('_', $UserEmail);
|
||
$user_detail = null;
|
||
foreach ($ticket_array as $id) {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
if ($assign_to[0] == 'team') {
|
||
$ticket->team_id = $assign_to[1];
|
||
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
|
||
$assignee = $team_detail->name;
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->save();
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This Ticket has been assigned to '.$assignee;
|
||
$thread->save();
|
||
} elseif ($assign_to[0] == 'user') {
|
||
$ticket->assigned_to = $assign_to[1];
|
||
if ($user_detail === null) {
|
||
$user_detail = User::where('id', '=', $assign_to[1])->first();
|
||
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
|
||
}
|
||
$company = $this->company();
|
||
$system = $this->system();
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->save();
|
||
$data = [
|
||
'id' => $id,
|
||
];
|
||
\Event::fire('ticket-assignment', [$data]);
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This Ticket has been assigned to '.$assignee;
|
||
$thread->save();
|
||
|
||
$agent = $user_detail->first_name;
|
||
$agent_email = $user_detail->email;
|
||
$ticket_link = route('ticket.thread', $id);
|
||
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
|
||
} catch (\Exception $e) {
|
||
return 0;
|
||
}
|
||
}
|
||
}
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Function to post internal note.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function InternalNote($id)
|
||
{
|
||
$InternalContent = Input::get('InternalContent');
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$NewThread = new Ticket_Thread();
|
||
$NewThread->ticket_id = $thread->ticket_id;
|
||
$NewThread->user_id = Auth::user()->id;
|
||
$NewThread->is_internal = 1;
|
||
$NewThread->poster = Auth::user()->role;
|
||
$NewThread->title = $thread->title;
|
||
$NewThread->body = $InternalContent;
|
||
$NewThread->save();
|
||
$data = [
|
||
'ticket_id' => $id,
|
||
'u_id' => Auth::user()->first_name.' '.Auth::user()->last_name,
|
||
'body' => $InternalContent,
|
||
];
|
||
\Event::fire('Reply-Ticket', [$data]);
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Function to surrender a ticket.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function surrender($id)
|
||
{
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$NewThread = new Ticket_Thread();
|
||
$NewThread->ticket_id = $thread->ticket_id;
|
||
$NewThread->user_id = Auth::user()->id;
|
||
$NewThread->is_internal = 1;
|
||
$NewThread->poster = Auth::user()->role;
|
||
$NewThread->title = $thread->title;
|
||
$NewThread->body = $InternalContent;
|
||
$NewThread->save();
|
||
|
||
$ticket->assigned_to = null;
|
||
$ticket->save();
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Search.
|
||
*
|
||
* @param type $keyword
|
||
*
|
||
* @return type array
|
||
*/
|
||
public function search($keyword)
|
||
{
|
||
if (isset($keyword)) {
|
||
$data = ['ticket_number' => Tickets::search($keyword)];
|
||
|
||
return $data;
|
||
} else {
|
||
return 'no results';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Search.
|
||
*
|
||
* @param type $keyword
|
||
*
|
||
* @return type array
|
||
*/
|
||
public function stores($ticket_number)
|
||
{
|
||
$this->layout->header = $ticket_number;
|
||
$content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets()))
|
||
->with('header', $this->layout->header)
|
||
->with('ticket_number', \App\Model\Tickets::stores($ticket_number));
|
||
if (Request::header('X-PJAX')) {
|
||
return $content;
|
||
} else {
|
||
$this->layout->content = $content;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* store_collaborators.
|
||
*
|
||
* @param type $headers
|
||
*
|
||
* @return type
|
||
*/
|
||
public function storeCollaborators($headers, $id)
|
||
{
|
||
$company = $this->company();
|
||
if (isset($headers)) {
|
||
foreach ($headers as $email => $name) {
|
||
if ($name == null) {
|
||
$name = $email;
|
||
}
|
||
$name = $name;
|
||
$email = $email;
|
||
if ($this->checkEmail($email) == false) {
|
||
$create_user = new User();
|
||
$create_user->first_name = $name;
|
||
$create_user->user_name = $email;
|
||
$create_user->email = $email;
|
||
$create_user->active = 1;
|
||
$create_user->role = 'user';
|
||
$password = $this->generateRandomString();
|
||
$create_user->password = Hash::make($password);
|
||
$create_user->save();
|
||
$user_id = $create_user->id;
|
||
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
} else {
|
||
$user = $this->checkEmail($email);
|
||
$user_id = $user->id;
|
||
}
|
||
$collaborator_store = new Ticket_Collaborator();
|
||
$collaborator_store->isactive = 1;
|
||
$collaborator_store->ticket_id = $id;
|
||
$collaborator_store->user_id = $user_id;
|
||
$collaborator_store->role = 'ccc';
|
||
$collaborator_store->save();
|
||
}
|
||
}
|
||
|
||
return true;
|
||
}
|
||
|
||
/**
|
||
* company.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function company()
|
||
{
|
||
$company = Company::Where('id', '=', '1')->first();
|
||
if ($company->company_name == null) {
|
||
$company = 'Support Center';
|
||
} else {
|
||
$company = $company->company_name;
|
||
}
|
||
|
||
return $company;
|
||
}
|
||
|
||
/**
|
||
* system.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function system()
|
||
{
|
||
$system = System::Where('id', '=', '1')->first();
|
||
if ($system->name == null) {
|
||
$system = 'Support Center';
|
||
} else {
|
||
$system = $system->name;
|
||
}
|
||
|
||
return $system;
|
||
}
|
||
|
||
/**
|
||
* cleanMe.
|
||
*
|
||
* @param type $input
|
||
*
|
||
* @return type
|
||
*/
|
||
public function cleanMe($input)
|
||
{
|
||
$input = mysqli_real_escape_string($input);
|
||
$input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');
|
||
$input = strip_tags($input);
|
||
$input = stripslashes($input);
|
||
|
||
return $input;
|
||
}
|
||
|
||
/**
|
||
* autosearch.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function autosearch($id)
|
||
{
|
||
$term = \Input::get('term');
|
||
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->pluck('email');
|
||
echo json_encode($user);
|
||
}
|
||
|
||
/**
|
||
* autosearch2.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function autosearch2(User $user)
|
||
{
|
||
$user = $user->pluck('email');
|
||
echo json_encode($user);
|
||
}
|
||
|
||
/**
|
||
* autosearch.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function usersearch()
|
||
{
|
||
$email = Input::get('search');
|
||
$ticket_id = Input::get('ticket_id');
|
||
$data = User::where('email', '=', $email)->first();
|
||
if ($data == null) {
|
||
return '<div id="alert11" class="alert alert-warning alert-dismissable">'
|
||
.'<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>'
|
||
.'<i class="icon fa fa-ban"></i>'
|
||
.'This Email doesnot exist in the system'
|
||
.'</div>'
|
||
.'</div>';
|
||
}
|
||
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
|
||
if (!isset($ticket_collaborator)) {
|
||
$ticket_collaborator = new Ticket_Collaborator();
|
||
$ticket_collaborator->isactive = 1;
|
||
$ticket_collaborator->ticket_id = $ticket_id;
|
||
$ticket_collaborator->user_id = $data->id;
|
||
$ticket_collaborator->role = 'ccc';
|
||
$ticket_collaborator->save();
|
||
|
||
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
|
||
} else {
|
||
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* useradd.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function useradd()
|
||
{
|
||
$name = Input::get('name');
|
||
$email = Input::get('email');
|
||
$validator = \Validator::make(
|
||
['email' => $email, 'name' => $name],
|
||
['email' => 'required|email']
|
||
);
|
||
if ($validator->fails()) {
|
||
return 'Invalid email address.';
|
||
}
|
||
$ticket_id = Input::get('ticket_id');
|
||
$user_search = User::where('email', '=', $email)->first();
|
||
if (isset($user_serach)) {
|
||
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
|
||
} else {
|
||
$company = $this->company();
|
||
$user = new User();
|
||
$user->first_name = $name;
|
||
$user->user_name = $email;
|
||
$user->email = $email;
|
||
$password = $this->generateRandomString();
|
||
$user->password = \Hash::make($password);
|
||
$user->role = 'user';
|
||
$user->active = 1;
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
}
|
||
$ticket_collaborator = new Ticket_Collaborator();
|
||
$ticket_collaborator->isactive = 1;
|
||
$ticket_collaborator->ticket_id = $ticket_id;
|
||
$ticket_collaborator->user_id = $user->id;
|
||
$ticket_collaborator->role = 'ccc';
|
||
$ticket_collaborator->save();
|
||
|
||
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* user remove.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function userremove()
|
||
{
|
||
$id = Input::get('data1');
|
||
$ticket_collaborator = Ticket_Collaborator::where('id', '=', $id)->delete();
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* select_all.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function select_all()
|
||
{
|
||
if (Input::has('select_all')) {
|
||
$selectall = Input::get('select_all');
|
||
$value = Input::get('submit');
|
||
foreach ($selectall as $delete) {
|
||
$ticket = Tickets::whereId($delete)->first();
|
||
if ($value == 'Delete') {
|
||
$this->delete($delete, new Tickets());
|
||
} elseif ($value == 'Close') {
|
||
$this->close($delete, new Tickets());
|
||
} elseif ($value == 'Resolve') {
|
||
$this->resolve($delete, new Tickets());
|
||
} elseif ($value == 'Open') {
|
||
$this->open($delete, new Tickets());
|
||
} elseif ($value == 'Delete forever') {
|
||
$notification = Notification::select('id')->where('model_id', '=', $ticket->id)->get();
|
||
foreach ($notification as $id) {
|
||
$user_notification = UserNotification::where(
|
||
'notification_id', '=', $id->id);
|
||
$user_notification->delete();
|
||
}
|
||
$notification = Notification::select('id')->where('model_id', '=', $ticket->id);
|
||
$notification->delete();
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
||
foreach ($thread as $th_id) {
|
||
// echo $th_id->id." ";
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $th_id->id)->get();
|
||
if (count($attachment)) {
|
||
foreach ($attachment as $a_id) {
|
||
// echo $a_id->id . ' ';
|
||
$attachment = Ticket_attachments::find($a_id->id);
|
||
$attachment->delete();
|
||
}
|
||
// echo "<br>";
|
||
}
|
||
$thread = Ticket_Thread::find($th_id->id);
|
||
// dd($thread);
|
||
$thread->delete();
|
||
}
|
||
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
|
||
if (count($collaborators)) {
|
||
foreach ($collaborators as $collab_id) {
|
||
// echo $collab_id->id;
|
||
$collab = Ticket_Collaborator::find($collab_id->id);
|
||
$collab->delete();
|
||
}
|
||
}
|
||
$tickets = Tickets::find($ticket->id);
|
||
$tickets->delete();
|
||
$data = ['id' => $ticket->id];
|
||
\Event::fire('ticket-permanent-delete', [$data]);
|
||
}
|
||
}
|
||
if ($value == 'Delete') {
|
||
return redirect()->back()->with('success', lang::get('lang.moved_to_trash'));
|
||
} elseif ($value == 'Close') {
|
||
return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_closed'));
|
||
} elseif ($value == 'Open') {
|
||
return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_opened'));
|
||
} else {
|
||
return redirect()->back()->with('success', Lang::get('lang.hard-delete-success-message'));
|
||
}
|
||
}
|
||
|
||
return redirect()->back()->with('fails', 'None Selected!');
|
||
}
|
||
|
||
/**
|
||
* user time zone.
|
||
*
|
||
* @param type $utc
|
||
*
|
||
* @return type date
|
||
*/
|
||
public static function usertimezone($utc)
|
||
{
|
||
$set = System::whereId('1')->first();
|
||
$timezone = Timezones::whereId($set->time_zone)->first();
|
||
$tz = $timezone->name;
|
||
$format = $set->date_time_format;
|
||
date_default_timezone_set($tz);
|
||
$offset = date('Z', strtotime($utc));
|
||
$format = Date_time_format::whereId($format)->first()->format;
|
||
$date = date($format, strtotime($utc) + $offset);
|
||
|
||
return $date;
|
||
}
|
||
|
||
/**
|
||
* adding offset to updated_at time.
|
||
*
|
||
* @return date
|
||
*/
|
||
public static function timeOffset($utc)
|
||
{
|
||
$set = System::whereId('1')->first();
|
||
$timezone = Timezones::whereId($set->time_zone)->first();
|
||
$tz = $timezone->name;
|
||
date_default_timezone_set($tz);
|
||
$offset = date('Z', strtotime($utc));
|
||
|
||
return $offset;
|
||
}
|
||
|
||
/**
|
||
* to get user date time format.
|
||
*
|
||
* @return string
|
||
*/
|
||
public static function getDateTimeFormat()
|
||
{
|
||
$set = System::select('date_time_format')->whereId('1')->first();
|
||
|
||
return $set->date_time_format;
|
||
}
|
||
|
||
/**
|
||
* lock.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type null
|
||
*/
|
||
public function lock($id)
|
||
{
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_by = Auth::user()->id;
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
}
|
||
|
||
/**
|
||
* Show the deptclose ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptclose($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Show the deptinprogress ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptinprogress($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Store ratings of the user.
|
||
*
|
||
* @return type Redirect
|
||
*/
|
||
public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
|
||
{
|
||
foreach ($request->all() as $key => $value) {
|
||
if ($key == '_token') {
|
||
continue;
|
||
}
|
||
if (strpos($key, '_') !== false) {
|
||
$ratName = str_replace('_', ' ', $key);
|
||
} else {
|
||
$ratName = $key;
|
||
}
|
||
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
|
||
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
|
||
if ($ratingrefs !== null) {
|
||
$ratingrefs->rating_id = $ratID->id;
|
||
$ratingrefs->ticket_id = $id;
|
||
|
||
$ratingrefs->thread_id = '0';
|
||
$ratingrefs->rating_value = $value;
|
||
$ratingrefs->save();
|
||
} else {
|
||
$rating_ref->rating_id = $ratID->id;
|
||
$rating_ref->ticket_id = $id;
|
||
|
||
$rating_ref->thread_id = '0';
|
||
$rating_ref->rating_value = $value;
|
||
$rating_ref->save();
|
||
}
|
||
}
|
||
|
||
return redirect()->back()->with('Success', 'Thank you for your rating!');
|
||
}
|
||
|
||
/**
|
||
* Store Client rating about reply of agent quality.
|
||
*
|
||
* @return type Redirect
|
||
*/
|
||
public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
|
||
{
|
||
foreach ($request->all() as $key => $value) {
|
||
if ($key == '_token') {
|
||
continue;
|
||
}
|
||
$key1 = explode(',', $key);
|
||
if (strpos($key1[0], '_') !== false) {
|
||
$ratName = str_replace('_', ' ', $key1[0]);
|
||
} else {
|
||
$ratName = $key1[0];
|
||
}
|
||
|
||
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
|
||
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
|
||
|
||
if ($ratingrefs !== null) {
|
||
$ratingrefs->rating_id = $ratID->id;
|
||
$ratingrefs->ticket_id = $id;
|
||
|
||
$ratingrefs->thread_id = $key1[1];
|
||
$ratingrefs->rating_value = $value;
|
||
$ratingrefs->save();
|
||
} else {
|
||
$rating_ref->rating_id = $ratID->id;
|
||
$rating_ref->ticket_id = $id;
|
||
|
||
$rating_ref->thread_id = $key1[1];
|
||
$rating_ref->rating_value = $value;
|
||
$rating_ref->save();
|
||
}
|
||
}
|
||
|
||
return redirect()->back()->with('Success', 'Thank you for your rating!');
|
||
}
|
||
|
||
/**
|
||
* System default email.
|
||
*/
|
||
public function system_mail()
|
||
{
|
||
$email = Email::where('id', '=', '1')->first();
|
||
|
||
return $email->sys_email;
|
||
}
|
||
|
||
/**
|
||
* checkLock($id)
|
||
* function to check and lock ticket.
|
||
*
|
||
* @param int $id
|
||
*
|
||
* @return int
|
||
*/
|
||
public function checkLock($id)
|
||
{
|
||
$ticket = DB::table('tickets')->select('id', 'lock_at', 'lock_by')->where('id', '=', $id)->first();
|
||
$cad = DB::table('settings_ticket')->select('collision_avoid')->where('id', '=', 1)->first();
|
||
$cad = $cad->collision_avoid; //collision avoid duration defined in system
|
||
|
||
$to_time = strtotime($ticket->lock_at); //last locking time
|
||
|
||
$from_time = time(); //user system's cureent time
|
||
// difference in last locking time and user system's current time
|
||
$diff = round(abs($to_time - $from_time) / 60, 2);
|
||
|
||
if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
|
||
$user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first();
|
||
if ($user_data->first_name != '') {
|
||
$name = $user_data->first_name.' '.$user_data->last_name;
|
||
} else {
|
||
$name = $user_data->username;
|
||
}
|
||
|
||
return Lang::get('lang.locked-ticket')." <a href='".route('user.show', $ticket->lock_by)."'>".$name.'</a> '.$diff.' '.Lang::get('lang.minutes-ago'); //ticket is locked
|
||
} elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
|
||
return 4; //ticket is locked by same user who is requesting access
|
||
} else {
|
||
if (Auth::user()->id == $ticket->lock_by) {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
|
||
return 1; //ticket is available and lock ticket for the same user who locked ticket previously
|
||
} else {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_by = Auth::user()->id;
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save(); //ticket is available and lock ticket for new user
|
||
return 2;
|
||
}
|
||
}
|
||
}
|
||
|
||
/**
|
||
* function to Change owner.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function changeOwner($id)
|
||
{
|
||
$action = Input::get('action');
|
||
$email = Input::get('email');
|
||
$ticket_id = Input::get('ticket_id');
|
||
$send_mail = Input::get('send-mail');
|
||
|
||
if ($action === 'change-add-owner') {
|
||
$name = Input::get('name');
|
||
$returnValue = $this->changeOwnerAdd($email, $name, $ticket_id);
|
||
if ($returnValue === 0) {
|
||
return 4;
|
||
} elseif ($returnValue === 2) {
|
||
return 5;
|
||
} else {
|
||
//do nothing
|
||
}
|
||
}
|
||
$user = User::where('email', '=', $email)->first();
|
||
if ($user) {
|
||
$user_id = $user->id;
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
if ($user_id === (int) $ticket->user_id) {
|
||
return 400;
|
||
}
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->user_id = $user_id;
|
||
$ticket->save();
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This ticket now belongs to '.$user->user_name;
|
||
$thread->save();
|
||
|
||
//mail functionality
|
||
$company = $this->company();
|
||
$system = $this->system();
|
||
|
||
$agent = $user->first_name;
|
||
$agent_email = $user->email;
|
||
|
||
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
|
||
// ticket assigned send mail
|
||
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
|
||
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
|
||
});
|
||
}
|
||
|
||
return 1;
|
||
} else {
|
||
return 0;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* useradd.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function changeOwnerAdd($email, $name, $ticket_id)
|
||
{
|
||
$name = $name;
|
||
$email = $email;
|
||
$ticket_id = $ticket_id;
|
||
$validator = \Validator::make(
|
||
['email' => $email,
|
||
'name' => $name, ], ['email' => 'required|email',
|
||
]
|
||
);
|
||
$user = User::where('email', '=', $email)->first();
|
||
if ($user) {
|
||
return 0;
|
||
} elseif ($validator->fails()) {
|
||
return 2;
|
||
} else {
|
||
$company = $this->company();
|
||
$user = new User();
|
||
$user->user_name = $name;
|
||
$user->email = $email;
|
||
$password = $this->generateRandomString();
|
||
$user->password = \Hash::make($password);
|
||
$user->role = 'user';
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
|
||
return 1;
|
||
}
|
||
}
|
||
|
||
public function getMergeTickets($id)
|
||
{
|
||
if ($id == 0) {
|
||
$t_id = Input::get('data1');
|
||
foreach ($t_id as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
|
||
echo "<option value='$value'>".$title->title.'</option>';
|
||
}
|
||
} else {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
|
||
$ticket_data = Tickets::select('ticket_number', 'id')
|
||
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
|
||
foreach ($ticket_data as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
|
||
echo "<option value='$value->id'>".$title->title.'</option>';
|
||
}
|
||
}
|
||
}
|
||
|
||
public function checkMergeTickets($id)
|
||
{
|
||
if ($id == 0) {
|
||
if (Input::get('data1') == null || count(Input::get('data1')) == 1) {
|
||
return 0;
|
||
} else {
|
||
$t_id = Input::get('data1');
|
||
$previousValue = null;
|
||
$match = 1;
|
||
foreach ($t_id as $value) {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $value)->first();
|
||
if ($previousValue == null || $previousValue == $ticket->user_id) {
|
||
$previousValue = $ticket->user_id;
|
||
$match = 1;
|
||
} else {
|
||
$match = 2;
|
||
break;
|
||
}
|
||
}
|
||
|
||
return $match;
|
||
}
|
||
} else {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
|
||
$ticket_data = Tickets::select('ticket_number', 'id')
|
||
->where('user_id', '=', $ticket->user_id)
|
||
->where('id', '!=', $id)
|
||
->where('status', '=', 1)->get();
|
||
if (isset($ticket_data) && count($ticket_data) >= 1) {
|
||
return 1;
|
||
} else {
|
||
return 0;
|
||
}
|
||
}
|
||
}
|
||
|
||
public function mergeTickets($id)
|
||
{
|
||
// split the phrase by any number of commas or space characters,
|
||
// which include " ", \r, \t, \n and \f
|
||
$t_id = preg_split("/[\s,]+/", $id);
|
||
if (count($t_id) > 1) {
|
||
$p_id = Input::get('p_id'); //parent ticket id
|
||
$t_id = array_diff($t_id, [$p_id]);
|
||
} else {
|
||
$t_id = Input::get('t_id'); //getting array of tickets to merge
|
||
if ($t_id == null) {
|
||
return 2;
|
||
} else {
|
||
$temp_id = Input::get('p_id'); //getting parent ticket
|
||
if ($id == $temp_id) {
|
||
$p_id = $id;
|
||
} else {
|
||
$p_id = $temp_id;
|
||
array_push($t_id, $id);
|
||
$t_id = array_diff($t_id, [$temp_id]);
|
||
}
|
||
}
|
||
}
|
||
$parent_ticket = Tickets::select('ticket_number')->where('id', '=', $p_id)->first();
|
||
$parent_thread = Ticket_Thread::where('ticket_id', '=', $p_id)->first();
|
||
foreach ($t_id as $value) {//to create new thread of the tickets to be merged with parent
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $value)->first();
|
||
$ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
|
||
Ticket_Thread::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Ticket_Form_Data::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Ticket_Collaborator::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Tickets::where('id', '=', $value)
|
||
->update(['status' => 3]);
|
||
//event has $p_id and $value
|
||
\Event::fire('ticket.merge', [['parent' => $p_id, 'child' => $value]]);
|
||
if (!empty(Input::get('reason'))) {
|
||
$reason = Input::get('reason');
|
||
} else {
|
||
$reason = Lang::get('lang.no-reason');
|
||
}
|
||
if (!empty(Input::get('title'))) {
|
||
Ticket_Thread::where('ticket_id', '=', $p_id)->first()
|
||
->update(['title' => Input::get('title')]);
|
||
}
|
||
|
||
$new_thread = new Ticket_Thread();
|
||
$new_thread->ticket_id = $thread->ticket_id;
|
||
$new_thread->user_id = Auth::user()->id;
|
||
$new_thread->is_internal = 0;
|
||
$new_thread->title = $thread->title;
|
||
$new_thread->body = Lang::get('lang.get_merge_message').
|
||
" <a href='".route('ticket.thread', [$p_id]).
|
||
"'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').':</b> '.$reason;
|
||
$new_thread->format = $thread->format;
|
||
$new_thread->ip_address = $thread->ip_address;
|
||
|
||
$new_parent_thread = new Ticket_Thread();
|
||
$new_parent_thread->ticket_id = $p_id;
|
||
$new_parent_thread->user_id = Auth::user()->id;
|
||
$new_parent_thread->is_internal = 1;
|
||
$new_parent_thread->title = $thread->title;
|
||
$new_parent_thread->body = Lang::get('lang.ticket')." <a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a> '.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').':</b> '.$reason;
|
||
$new_parent_thread->format = $parent_thread->format;
|
||
$new_parent_thread->ip_address = $parent_thread->ip_address;
|
||
if ($new_thread->save() && $new_parent_thread->save()) {
|
||
$success = 1;
|
||
} else {
|
||
$success = 0;
|
||
}
|
||
}
|
||
$this->sendMergeNotification($p_id, $t_id);
|
||
|
||
return $success;
|
||
}
|
||
|
||
public function getParentTickets($id)
|
||
{
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $id)->first();
|
||
echo "<option value='$id'>".$title->title.'</option>';
|
||
$tickets = Input::get('data1');
|
||
foreach ($tickets as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
|
||
echo "<option value='$value'>".$title->title.'</option>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
*@category function to call and show ticket details in tool tip via ajax
|
||
*
|
||
*@param null
|
||
*
|
||
*@return string //script to load tooltip data
|
||
*/
|
||
public static function tooltip($ticketid)
|
||
{
|
||
return "<script>
|
||
var timeoutId;
|
||
$('#tool".$ticketid."').hover(function() {
|
||
if (!timeoutId) {
|
||
timeoutId = window.setTimeout(function() {
|
||
timeoutId = null; // EDIT: added this line
|
||
$.ajax({
|
||
url:'".url('ticket/tooltip')."',
|
||
dataType:'html',
|
||
type:'get',
|
||
data:{'ticketid':".$ticketid."},
|
||
success : function(html){
|
||
$('#tooltip".$ticketid."').html(html);
|
||
},
|
||
});
|
||
}, 2000);
|
||
}
|
||
},
|
||
function () {
|
||
if (timeoutId) {
|
||
window.clearTimeout(timeoutId);
|
||
timeoutId = null;
|
||
} else {
|
||
}
|
||
});
|
||
</script>";
|
||
}
|
||
|
||
public function getTooltip(Request $request)
|
||
{
|
||
$ticketid = $request->input('ticketid');
|
||
$ticket = Tickets::find($ticketid);
|
||
$firstThread = $ticket->thread()->select('user_id', 'poster', 'body')->first();
|
||
$lastThread = $ticket->thread()->select('user_id', 'poster', 'body')->orderBy('id', 'desc')->first();
|
||
|
||
return '<b>'.$firstThread->user->user_name.' ('.$firstThread->poster.')</b></br>'
|
||
.$firstThread->purify().'<br><hr>'
|
||
.'<b>'.$lastThread->user->user_name.'('.$lastThread->poster.')</b>'
|
||
.$lastThread->purify().'<br><hr>';
|
||
}
|
||
|
||
//Auto-close tickets
|
||
public function autoCloseTickets()
|
||
{
|
||
$workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();
|
||
|
||
if ($workflow->condition == 1) {
|
||
$overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
|
||
if (count($overdues) == 0) {
|
||
$tickets = null;
|
||
} else {
|
||
$i = 0;
|
||
foreach ($overdues as $overdue) {
|
||
// $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
|
||
|
||
$ovadate = $overdue->created_at;
|
||
$new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';
|
||
if (date('Y-m-d H:i:s') > $new_date) {
|
||
$i++;
|
||
$overdue->status = 3;
|
||
$overdue->closed = 1;
|
||
$overdue->closed_at = date('Y-m-d H:i:s');
|
||
$overdue->save();
|
||
// if($workflow->send_email == 1) {
|
||
// $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
|
||
// }
|
||
}
|
||
}
|
||
// dd(count($value));
|
||
// if ($i > 0) {
|
||
// $tickets = new collection($value);
|
||
// } else {
|
||
// $tickets = null;
|
||
// }
|
||
}
|
||
} else {
|
||
}
|
||
}
|
||
|
||
/**
|
||
* @category function to chech if user verifcaition required for creating tickets or not
|
||
*
|
||
* @param null
|
||
*
|
||
* @return int 0/1
|
||
*/
|
||
public function checkUserVerificationStatus()
|
||
{
|
||
$status = CommonSettings::select('status')
|
||
->where('option_name', '=', 'send_otp')
|
||
->first();
|
||
if ($status->status == 0 || $status->status == '0') {
|
||
return 1;
|
||
} else {
|
||
return 0;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* This function is used for auto filling in new ticket.
|
||
*
|
||
* @return type view
|
||
*/
|
||
public function autofill()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.getautocomplete');
|
||
}
|
||
|
||
public function pdfThread($threadid)
|
||
{
|
||
try {
|
||
$threads = new Ticket_Thread();
|
||
$thread = $threads->leftJoin('tickets', 'ticket_thread.ticket_id', '=', 'tickets.id')
|
||
->leftJoin('users', 'ticket_thread.user_id', '=', 'users.id')
|
||
->where('ticket_thread.id', $threadid)
|
||
->first();
|
||
//dd($thread);
|
||
if (!$thread) {
|
||
throw new Exception('Sorry we can not find your request');
|
||
}
|
||
$company = \App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first();
|
||
$system = \App\Model\helpdesk\Settings\System::where('id', '=', '1')->first();
|
||
$ticket = Tickets::where('id', $thread->ticket_id)->first();
|
||
$html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render();
|
||
$html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
|
||
|
||
return PDF::load($html1)->show();
|
||
} catch (Exception $ex) {
|
||
return redirect()->back()->with('fails', $ex->getMessage());
|
||
}
|
||
}
|
||
|
||
public static function getSourceByname($name)
|
||
{
|
||
$sources = new Ticket_source();
|
||
$source = $sources->where('name', $name)->first();
|
||
|
||
return $source;
|
||
}
|
||
|
||
public static function getSourceById($sourceid)
|
||
{
|
||
$sources = new Ticket_source();
|
||
$source = $sources->where('id', $sourceid)->first();
|
||
|
||
return $source;
|
||
}
|
||
|
||
public static function getSourceCssClass($sourceid)
|
||
{
|
||
$css = 'fa fa-comment';
|
||
$source = self::getSourceById($sourceid);
|
||
if ($source) {
|
||
$css = $source->css_class;
|
||
}
|
||
|
||
return $css;
|
||
}
|
||
|
||
public function getSystemDefaultHelpTopic()
|
||
{
|
||
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
|
||
$ticket_setting = $ticket_settings->find(1);
|
||
$help_topicid = $ticket_setting->help_topic;
|
||
|
||
return $help_topicid;
|
||
}
|
||
|
||
public function getSystemDefaultSla()
|
||
{
|
||
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
|
||
$ticket_setting = $ticket_settings->find(1);
|
||
$sla = $ticket_setting->sla;
|
||
|
||
return $sla;
|
||
}
|
||
|
||
public function getSystemDefaultPriority()
|
||
{
|
||
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
|
||
$ticket_setting = $ticket_settings->find(1);
|
||
$priority = $ticket_setting->priority;
|
||
|
||
return $priority;
|
||
}
|
||
|
||
public function getSystemDefaultDepartment()
|
||
{
|
||
$systems = new \App\Model\helpdesk\Settings\System();
|
||
$system = $systems->find(1);
|
||
$department = $system->department;
|
||
|
||
return $department;
|
||
}
|
||
|
||
public function findTicketFromTicketCreateUser($result = [])
|
||
{
|
||
$ticket_number = $this->checkArray('0', $result);
|
||
if ($ticket_number !== '') {
|
||
$tickets = new \App\Model\helpdesk\Ticket\Tickets();
|
||
$ticket = $tickets->where('ticket_number', $ticket_number)->first();
|
||
if ($ticket) {
|
||
return $ticket;
|
||
}
|
||
}
|
||
}
|
||
|
||
public function findUserFromTicketCreateUserId($result = [])
|
||
{
|
||
$ticket = $this->findTicketFromTicketCreateUser($result);
|
||
if ($ticket) {
|
||
$userid = $ticket->user_id;
|
||
|
||
return $userid;
|
||
}
|
||
}
|
||
|
||
public function checkArray($key, $array)
|
||
{
|
||
$value = '';
|
||
if (array_key_exists($key, $array)) {
|
||
$value = $array[$key];
|
||
}
|
||
|
||
return $value;
|
||
}
|
||
|
||
public function getAdmin()
|
||
{
|
||
$users = new \App\User();
|
||
$admin = $users->where('role', 'admin')->first();
|
||
|
||
return $admin;
|
||
}
|
||
|
||
public function attachmentSeperateOld($attach)
|
||
{
|
||
$attacment = [];
|
||
if ($attach != null) {
|
||
$size = count($attach);
|
||
for ($i = 0; $i < $size; $i++) {
|
||
$file_name = $attach[$i]->getClientOriginalName();
|
||
$file_path = $attach[$i]->getRealPath();
|
||
$mime = $attach[$i]->getClientMimeType();
|
||
$attacment[$i]['file_name'] = $file_name;
|
||
$attacment[$i]['file_path'] = $file_path;
|
||
$attacment[$i]['mime'] = $mime;
|
||
}
|
||
}
|
||
|
||
return $attacment;
|
||
}
|
||
|
||
public function attachmentSeperate($thread_id)
|
||
{
|
||
if ($thread_id) {
|
||
$array = [];
|
||
$attachment = new Ticket_attachments();
|
||
$attachments = $attachment->where('thread_id', $thread_id)->get();
|
||
if ($attachments->count() > 0) {
|
||
foreach ($attachments as $key => $attach) {
|
||
$array[$key]['file_path'] = $attach->file;
|
||
$array[$key]['file_name'] = $attach->name;
|
||
$array[$key]['mime'] = $attach->type;
|
||
$array[$key]['mode'] = 'data';
|
||
}
|
||
|
||
return $array;
|
||
}
|
||
}
|
||
}
|
||
|
||
public static function getSubject($subject)
|
||
{
|
||
//$subject = $this->attributes['title'];
|
||
$array = imap_mime_header_decode($subject);
|
||
$title = '';
|
||
if (is_array($array) && count($array) > 0) {
|
||
foreach ($array as $text) {
|
||
$title .= $text->text;
|
||
}
|
||
|
||
return wordwrap($title, 70, "<br>\n");
|
||
}
|
||
|
||
return wordwrap($subject, 70, "<br>\n");
|
||
}
|
||
|
||
public function replyContent($content)
|
||
{
|
||
preg_match_all('/<img[^>]+>/i', $content, $result);
|
||
$url = [];
|
||
$encode = [];
|
||
$img = [];
|
||
foreach ($result as $key=>$img_tag) {
|
||
//dd($img_tag);
|
||
preg_match_all('/(src)=("[^"]*")/i', $img_tag[$key], $img[$key]);
|
||
}
|
||
for ($i = 0; $i < count($img); $i++) {
|
||
$url = $img[$i][2][0];
|
||
$encode = $this->divideUrl($img[$i][2][0]);
|
||
}
|
||
|
||
return str_replace($url, $encode, $content);
|
||
}
|
||
|
||
public function divideUrl($url)
|
||
{
|
||
$baseurl = url('/');
|
||
$trim = str_replace($baseurl, '', $url);
|
||
$trim = str_replace('"', '', $trim);
|
||
$trim = substr_replace($trim, '', 0, 1);
|
||
$path = public_path($trim);
|
||
|
||
return $this->fileContent($path);
|
||
}
|
||
|
||
public function fileContent($path)
|
||
{
|
||
$exist = \File::exists($path);
|
||
$base64 = '';
|
||
if ($exist) {
|
||
$content = \File::get($path);
|
||
$type = \File::extension($path);
|
||
$base64 = 'data:image/'.$type.';base64,'.base64_encode($content);
|
||
}
|
||
|
||
return $base64;
|
||
}
|
||
|
||
/**
|
||
*@category function to send notification of ticket merging to the owners
|
||
*
|
||
*@param srting array $t_id, $p_id
|
||
*
|
||
*@return null
|
||
*/
|
||
public function sendMergeNotification($p_id, $t_id)
|
||
{
|
||
try {
|
||
$ticket_details = Tickets::select('ticket_number', 'user_id', 'dept_id')->where('id', '=', $p_id)->first();
|
||
$user_detail = User::where('id', '=', $ticket_details->user_id)->first();
|
||
if ($user_detail->count() > 0) {
|
||
if ($user_detail->email !== null || $user_detail->email !== '') {
|
||
$meged_ticket_details = Tickets::select('ticket_number')->whereIn('id', $t_id)->get();
|
||
$child_ticket_numbers = [];
|
||
foreach ($meged_ticket_details as $value) {
|
||
array_push($child_ticket_numbers, $value->ticket_number);
|
||
}
|
||
// dd(implode(", ",$child_ticket_numbers), $ticket_details->ticket_number);
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_details->dept_id), $to = ['user' => $user_detail->full_name, 'email' => $user_detail->email], $message = ['subject' => '', 'body' => '', 'scenario' => 'merge-ticket-notification'], $template_variables = ['user' => $user_detail->full_name, 'ticket_number' => $ticket_details->ticket_number, 'ticket_link' => route('ticket.thread', $p_id), 'merged_ticket_numbers' => implode(', ', $child_ticket_numbers)]);
|
||
}
|
||
}
|
||
} catch (\Exception $e) {
|
||
//catch the exception
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Ticket table rendering related functions.
|
||
*/
|
||
|
||
/**
|
||
* Function to get basic datatable format.
|
||
*
|
||
* @return object
|
||
*/
|
||
public function getTableFormat()
|
||
{
|
||
return \Datatable::table()
|
||
->addColumn(
|
||
'<a class="checkbox-toggle"><i class="fa fa-square-o fa-2x"></i></a>',
|
||
Lang::get('lang.subject'),
|
||
Lang::get('lang.ticket_id'),
|
||
Lang::get('lang.from'),
|
||
Lang::get('lang.assigned_to'),
|
||
Lang::get('lang.last_activity')
|
||
)->noScript();
|
||
}
|
||
|
||
/**
|
||
* Function to return new ticket table view.
|
||
*
|
||
* @return repsone/view
|
||
*/
|
||
public function getTicketsView()
|
||
{
|
||
$table = $this->getTableFormat();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.tickets', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* chumper's function to return data to chumper datatable.
|
||
*
|
||
* @param Array-object $tickets
|
||
*
|
||
* @return Array-object
|
||
*/
|
||
public static function genreateTableJson($tickets)
|
||
{
|
||
return \Datatables::of($tickets)
|
||
->editColumn('id', function ($tickets) {
|
||
$rep = ($tickets->last_replier == 'client') ? '#F39C12'
|
||
: '#000';
|
||
|
||
return "<center><input type='checkbox' name='select_all[]' id='".$tickets->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue ".$tickets->color.' '.$rep."' value='".$tickets->id."'></input></center>";
|
||
})
|
||
->editColumn('title', function ($tickets) {
|
||
if (isset($tickets->ticket_title)) {
|
||
$string = utfEncoding($tickets->ticket_title);
|
||
if (strlen($string) > 25) {
|
||
$string = str_limit($string, 30).'...';
|
||
}
|
||
} else {
|
||
$string = Lang::get('lang.no-subject');
|
||
}
|
||
|
||
$collab = $tickets->countcollaborator;
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users" title="'.Lang::get('lang.ticket_has_collaborator').'"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
|
||
$attachCount = $tickets->countattachment;
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip" title="'.Lang::get('lang.ticket_has_attachments').'"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
|
||
$css = $tickets->css;
|
||
$source = $tickets->source;
|
||
$titles = '';
|
||
if ($tickets->ticket_title) {
|
||
$titles = $tickets->ticket_title;
|
||
}
|
||
|
||
$due = '';
|
||
if ($tickets->duedate != null) {
|
||
$now = strtotime(\Carbon\Carbon::now()->tz(timezone()));
|
||
$duedate = strtotime($tickets->duedate);
|
||
|
||
if ($duedate - $now < 0) {
|
||
$due = ' <span style="background-color: rgba(221, 75, 57, 0.67) !important" title="'.Lang::get('lang.is_overdue').'" class="label label-danger">'.Lang::get('lang.overdue').'</span>';
|
||
} else {
|
||
if (date('Ymd', $duedate) == date('Ymd', $now)) {
|
||
$due = ' <span style="background-color: rgba(240, 173, 78, 0.67) !important" title="'.Lang::get('lang.going-overdue-today').'" class="label label-warning">'.Lang::get('lang.duetoday').'</span>';
|
||
}
|
||
}
|
||
}
|
||
|
||
$thread_count = '('.$tickets->countthread.')';
|
||
if (Lang::getLocale() == 'ar') {
|
||
$thread_count = '‏('.$tickets->countthread.')';
|
||
}
|
||
|
||
$tooltip_script = self::tooltip($tickets->id);
|
||
|
||
return "<div class='tooltip1' id='tool".$tickets->id."'>
|
||
<a href='".route('ticket.thread', [$tickets->id])."'>".$string." <span style='color:green'>".$thread_count."</span>
|
||
</a> <span><i style='color:green' title='".Lang::get('lang.ticket_created_source', ['source' => $source])."' class='".$css."'></i></span>".$collabString.$attachString.$due.$tooltip_script.
|
||
"<span class='tooltiptext' id='tooltip".$tickets->id."' style='height:auto;width:300px;background-color:#fff;color:black;border-radius:3px;border:2px solid gainsboro;position:absolute;z-index:1;top:150%;left:50%;margin-left:-23px;word-wrap:break-word;'>".Lang::get('lang.loading').'</span></div>';
|
||
})
|
||
->editColumn('ticket_number', function ($tickets) {
|
||
return "<a href='".route('ticket.thread', [$tickets->id])."' class='$".ucfirst($tickets->priority)."*' title='".Lang::get('lang.click-here-to-see-more-details')."'>#".$tickets->ticket_number.'</a>';
|
||
})
|
||
->editColumn('c_uname', function ($tickets) {
|
||
$from = $tickets->c_fname;
|
||
$url = route('user.show', $tickets->c_uid);
|
||
$name = $tickets->c_uname;
|
||
if ($from) {
|
||
$name = utfEncoding($tickets->c_fname).' '.utfEncoding($tickets->c_lname);
|
||
}
|
||
|
||
$color = '';
|
||
if ($tickets->verified == 0 || $tickets->verified == '0') {
|
||
$color = "<i class='fa fa-exclamation-triangle' title='".Lang::get('lang.accoutn-not-verified')."'></i>";
|
||
}
|
||
|
||
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.$name.'''.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".str_limit($name, 30).' <span style="color:#f75959">'.$color.'</span></span></a>';
|
||
})
|
||
->editColumn('a_uname', function ($tickets) {
|
||
if ($tickets->assigned_to == null && $tickets->name == null) {
|
||
return "<span style='color:red'>Unassigned</span>";
|
||
} else {
|
||
$assign = $tickets->assign_user_name;
|
||
if ($tickets->assigned_to != null) {
|
||
$assign = utfEncoding($tickets->a_fname).' '.utfEncoding($tickets->a_lname);
|
||
$url = route('user.show', $tickets->assigned_to);
|
||
|
||
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.$assign.'''.Lang::get('lang.see-profile2')."'><span style='color:green'>".mb_substr($assign, 0, 30, 'UTF-8').'</span></a>';
|
||
} else {
|
||
$url1 = '#';
|
||
|
||
return "<a href='".$url1."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->name).'''.Lang::get('lang.see-profile2')."'><span style='color:green'>".mb_substr(ucfirst($tickets->name), 0, 30, 'UTF-8').'</span></a>';
|
||
}
|
||
}
|
||
})
|
||
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* =====================================================================
|
||
* DEPRECATED FUNCTIONS BLOCK
|
||
* =====================================================================
|
||
* Functions under this block have been deprecated and are no
|
||
* longer used by the system.Though we have not removed these functions
|
||
* in v1.10 but we will remove these routes in upcoming releas
|
||
* =====================================================================.
|
||
**/
|
||
|
||
/**
|
||
* Show the Inbox ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function inbox_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.inbox', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the Open ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function open_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.open', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the answered ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function answered_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.answered', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the Myticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function myticket_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the Overdue ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function overdue_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.overdue', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the Open ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function dueTodayTicketlist()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.duetodayticket', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the Closed ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function closed_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.closed', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function assigned_ticket_list()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.assigned', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* Show the deptopen ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptopen($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('id'));
|
||
}
|
||
}
|
||
|
||
public function deptTicket($dept, $status)
|
||
{
|
||
if (\Auth::user()->role === 'agent') {
|
||
$dept2 = Department::where('id', '=', \Auth::user()->primary_dpt)->first();
|
||
if ($dept !== $dept2->name) {
|
||
return redirect()->back()->with('fails', Lang::get('lang.unauthorized_access'));
|
||
}
|
||
}
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('dept', 'status', 'table'));
|
||
}
|
||
|
||
/**
|
||
* shows trashed tickets.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function trash()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.trash', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* shows unassigned tickets.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function unassigned()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.unassigned', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* shows tickets assigned to Auth::user().
|
||
*
|
||
* @return type
|
||
*/
|
||
public function myticket()
|
||
{
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table'));
|
||
}
|
||
|
||
/**
|
||
* @return type
|
||
*/
|
||
public function followupTicketList()
|
||
{
|
||
try {
|
||
$table = \Datatable::table()
|
||
->addColumn(
|
||
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
|
||
->noScript();
|
||
|
||
return view('themes.default1.agent.helpdesk.followup.followup', compact('table'));
|
||
} catch (Exception $e) {
|
||
return Redirect()->back()->with('fails', $e->getMessage());
|
||
}
|
||
}
|
||
|
||
/*
|
||
* chumper's function to return data to chumper datatable.
|
||
* @param Array-object $tickets
|
||
*
|
||
* @return Array-object
|
||
*/
|
||
|
||
public static function getTable($tickets)
|
||
{
|
||
return \Datatables::of($tickets)
|
||
->addColumn('id', function ($tickets) {
|
||
return "<input type='checkbox' name='select_all[]' id='".$tickets->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$tickets->id."'></input>";
|
||
})
|
||
->addColumn('title', function ($tickets) {
|
||
if (isset($tickets->ticket_title)) {
|
||
$string = str_limit($tickets->ticket_title, 20);
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
$collab = $tickets->countcollaborator;
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$attachCount = $tickets->countattachment;
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
$css = $tickets->css;
|
||
$titles = '';
|
||
if ($tickets->ticket_title) {
|
||
$titles = $tickets->ticket_title;
|
||
}
|
||
$tooltip_script = self::tooltip($tickets->id);
|
||
|
||
return "<div class='tooltip1' id='tool".$tickets->id."'>
|
||
<a href='".route('ticket.thread', [$tickets->id])."'>".ucfirst($string)." <span style='color:green'>(".$tickets->countthread.") <i class='".$css."'></i></span>
|
||
</a>".$collabString.$attachString.$tooltip_script.
|
||
"<span class='tooltiptext' id='tooltip".$tickets->id."'>Loading...</span></div>";
|
||
})
|
||
->addColumn('ticket_number', function ($tickets) {
|
||
return "<a href='".route('ticket.thread', [$tickets->id])."' title='".$tickets->ticket_number."'>#".$tickets->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($tickets) {
|
||
$rep = ($tickets->last_replier == 'client') ? '#F39C12' : '#000';
|
||
$priority = $tickets->priority;
|
||
if ($priority != null) {
|
||
$prio = '<button class="btn btn-xs '.$rep.'" style="background-color: '.$tickets->priority_color.'; color:#F7FBCB">'.ucfirst($tickets->priority).'</button>';
|
||
} else {
|
||
$prio = $tickets->last_relier_role;
|
||
}
|
||
|
||
return $prio;
|
||
})
|
||
->addColumn('user_name', function ($tickets) {
|
||
$from = $tickets->first_name;
|
||
$url = route('user.show', $tickets->user_id);
|
||
$name = '';
|
||
if ($from) {
|
||
$name = $tickets->first_name.' '.$tickets->last_name;
|
||
} else {
|
||
$name = $tickets->user_name;
|
||
}
|
||
$color = '';
|
||
if ($tickets->verified == 0 || $tickets->verified == '0') {
|
||
$color = "<i class='fa fa-exclamation-triangle' title='".Lang::get('lang.accoutn-not-verified')."'></i>";
|
||
}
|
||
|
||
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->user_name).'''.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(str_limit($name, 30)).' <span style="color:#f75959">'.$color.'</span></span></a>';
|
||
})
|
||
->addColumn('assign_user_name', function ($tickets) {
|
||
if ($tickets->assigned_to == null) {
|
||
return "<span style='color:red'>Unassigned</span>";
|
||
} else {
|
||
$assign = $tickets->assign_user_name;
|
||
$url = route('user.show', $tickets->assigned_to);
|
||
|
||
return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->assign_first_name).'''.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($tickets->assign_first_name).' '.ucfirst($tickets->assign_last_name).'</span></a>';
|
||
}
|
||
})
|
||
->addColumn('updated_at', function ($tickets) {
|
||
$TicketDatarow = $tickets->updated_at;
|
||
$updated = '--';
|
||
if ($TicketDatarow) {
|
||
$updated = $tickets->updated_at;
|
||
}
|
||
|
||
return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
|
||
})
|
||
->addColumn('created_at', function ($tickets) {
|
||
$TicketDatarow = $tickets->created_at;
|
||
$updated = '--';
|
||
if ($TicketDatarow) {
|
||
$updated = $tickets->created_at;
|
||
}
|
||
|
||
return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
|
||
})
|
||
->make();
|
||
}
|
||
}
|