4752081caf
bugfixes Rating functionality correction Apply fixes from StyleCI Due date client panel correction
1019 lines
67 KiB
PHP
1019 lines
67 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Users')
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class="nav-link active"
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@stop
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@section('user-bar')
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class="nav-link active"
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@stop
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@section('user')
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class="active"
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@stop
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@section('organizations')
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class="nav-link active"
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@stop
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@section('HeadInclude')
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@stop
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<!-- header -->
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@section('PageHeader')
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<h1>{!! Lang::get('lang.organization_profile') !!}</h1>
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@stop
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<!-- /header -->
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<!-- breadcrumbs -->
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@section('breadcrumbs')
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<ol class="breadcrumb">
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</ol>
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@stop
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<!-- /breadcrumbs -->
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<!-- content -->
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@section('content')
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<div class="row">
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<?php $org_hd = App\Model\helpdesk\Agent_panel\Organization::where('id', '=', $orgs->id)->first(); ?>
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<div class="col-sm-12">
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<div id="alert-success" class="alert alert-success alert-dismissable" style="display:none;">
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<i class="fas fa-check-circle"> </i> <b> Success <span id="get-success"></span></b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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</div>
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@if(Session::has('success'))
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<div id="success-alert" class="alert alert-success alert-dismissable" style="margin-top: 15px;">
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<i class="fas fa-check-circle"> </i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable" style="margin-top: 15px;">
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<i class="fas fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!} ! </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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</div>
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<div class="col-md-4">
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<div class="card card-light card-outline">
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<div class="card-body box-profile">
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<h3 class="profile-username text-center has-tooltip" title="{{$orgs->name}}">{{str_limit($orgs->name,15)}}</h3>
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<p class="text-muted text-center">Organization</p>
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<a href="{{route('organizations.edit', $orgs->id)}}" class="btn btn-primary btn-block has-tooltip">
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<i class="fas fa-edit"></i> {!! Lang::get('lang.edit') !!}
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</a>
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<ul class="list-group list-group-unbordered mb-3">
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<li class="list-group-item">
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<label>{!! Lang::get('lang.website') !!}</label>
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<a class="float-right" title="{{$orgs->website}}">{!! str_limit($orgs->website,15) !!}</a>
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</li>
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@if($orgs->phone)
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<li class="list-group-item">
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<label>{!! Lang::get('lang.phone') !!}</label>
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<a class="float-right" title="{{$orgs->phone}}">{!! str_limit($orgs->phone,15) !!}</a>
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</li>
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@endif
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@if($orgs->address)
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<li class="list-group-item">
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<label>{!! Lang::get('lang.address') !!}</label>
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<br>
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{!! $orgs->address !!}
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</li>
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@endif
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@if($orgs->internal_notes)
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<li class="list-group-item">
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<label>{!! Lang::get('lang.internal_notes') !!}</label>
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<br>
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{!! $orgs->internal_notes !!}
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</li>
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@endif
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</ul>
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<button data-toggle="modal" data-target="#assign_head" id="button_select" class="btn btn-primary btn-block">
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<i class="fas fa-plus"> </i> {!! Lang::get('lang.select_organization_manager') !!}
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</button>
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</div>
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</div>
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<div id="refresh1">
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@if($org_hd->head > 0)
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<?php $users = App\User::where('id', '=', $org_hd->head)->first(); ?>
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<div class="card card-widget widget-user-2">
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<div class="widget-user-header bg-warning">
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<div class="widget-user-image">
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<img src="{{ Gravatar::src( $users->email) }}" class="img-circle elevation-2">
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</div>
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<h3 class="widget-user-username" title="{{$users->user_name}}">{!! str_limit($users->user_name,15) !!}</h3>
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<h5 class="widget-user-desc" style="font-size: 14px;">Organization Manager</h5>
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</div>
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<div class="card-footer p-0">
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<ul class="nav flex-column">
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<li class="nav-item">
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<a href="javascript:;" class="nav-link text-dark"> {!! Lang::get('lang.e-mail') !!}
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<span class="float-right" title="{{$users->email}}">{!! str_limit($users->email,15) !!}</span>
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</a>
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</li>
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<li class="nav-item">
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<a href="javascript:;" class="nav-link text-dark"> {!! Lang::get('lang.phone') !!}
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<span class="float-right" title="{{$users->phone_number}}">{!! str_limit($users->phone_number,15) !!}</span>
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</a>
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</li>
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</ul>
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</div>
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</div>
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@endif
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</div>
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</div>
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<div class="col-md-8">
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<div class="card card-light">
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<?php
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$user_orgs = App\Model\helpdesk\Agent_panel\User_org::where('org_id', '=', $orgs->id)->paginate(20);
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?>
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<div class="card-header">
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<h3 class="card-title">{!! Lang::get('lang.users_of') !!} {{$orgs->name}}</h3>
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<div class="card-tools">
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<?php echo $user_orgs->setPath(route('organizations.show', $orgs->id))->render(); ?>
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</div>
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</div>
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<div class="card-body">
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<table class="table table-hover table-bordered">
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<tbody><tr>
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<th>{!! Lang::get('lang.name') !!}</th>
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<th>{!! Lang::get('lang.email') !!}</th>
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<th>{!! Lang::get('lang.phone') !!}</th>
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<th>{!! Lang::get('lang.status') !!}</th>
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<th>{!! Lang::get('lang.ban') !!}</th>
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</tr>
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@foreach($user_orgs as $user_org)
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<?php
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$user_detail = App\User::where('id', '=', $user_org->user_id)->first();
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?>
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<tr>
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<td><a href="{!! route('user.show',$user_detail->id) !!}">{!! $user_detail->user_name !!}</a></td>
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<td><a href="{!! route('user.show',$user_detail->id) !!}">{!! $user_detail->email !!}</a></td>
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<td>{!! $user_detail->phone_number !!}</td>
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@if($user_detail->active == 1)
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<td><span class="badge badge-success">{!! Lang::get('lang.active') !!}</span></td>
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@elseif($user_detail->active == 0)
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<td><span class="badge badge-warning">{!! Lang::get('lang.inactive') !!}</span></td>
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@endif
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<td>{!! $user_detail->ban !!}</td>
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</tr>
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@endforeach
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</tbody>
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</table>
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</div>
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</div>
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<?php
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$user_orga_relation_id = [];
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$user_orga_relations = App\Model\helpdesk\Agent_panel\User_org::where('org_id', '=', $orgs->id)->get();
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foreach ($user_orga_relations as $user_orga_relation) {
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$user_orga_relation_id[] = $user_orga_relation->user_id;
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}
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// dd($user_orga_relation_id);
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// $models = \App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->get();
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$open = count(\App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '1')->get());
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$counted = count(\App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '2')->get());
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$deleted = count(\App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '5')->get());
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// dd($open);
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?>
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<div class="card">
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<div class="card-body p-3">
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<div class="nav-tabs-custom">
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<ul class="nav nav-tabs">
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<li class="nav-item">
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<a href="#tab_1" data-toggle="tab" class="nav-link active">{!! Lang::get('lang.open_tickets') !!} ({{$open}})</a>
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</li>
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<li class="nav-item">
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<a href="#tab_2" data-toggle="tab" class="nav-link">{!! Lang::get('lang.closed_tickets') !!} ({{$counted}})</a>
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</li>
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<li class="nav-item">
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<a href="#tab_3" data-toggle="tab" class="nav-link">{!! Lang::get('lang.deleted_tickets') !!} ({{$deleted}})</a>
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</li>
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</ul>
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<div class="tab-content no-padding">
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<div class="tab-pane active" id="tab_1">
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<?php $open = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '1')->get()); ?>
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<div>
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{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
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<div class="mailbox-controls p-0 mt-2 mb-2">
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<!-- Check all button -->
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<a class="btn btn-default btn-sm checkbox-toggle"><i class="far fa-square"></i></a>
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<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" value="{!! Lang::get('lang.delete') !!}">
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<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
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<div class="float-right">
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<?php
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$counted = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '1')->get());
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if ($counted < 20) {
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echo $counted . "/" . $counted;
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} else {
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echo "20/" . $counted;
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}
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?>
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</div>
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</div>
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<div class="table-responsive" id="refresh">
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<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>Loading...</b></p>
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<!-- table -->
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<table class="table table-hover table-bordered">
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<thead>
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<th>
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</th>
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<th>{!! Lang::get('lang.subject') !!}</th>
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<th>{!! Lang::get('lang.ticket_id') !!}</th>
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<th>{!! Lang::get('lang.priority') !!}</th>
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<th>{!! Lang::get('lang.last_replier') !!}</th>
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<th>{!! Lang::get('lang.assigned_to') !!}</th>
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<th>{!! Lang::get('lang.last_activity') !!}</th>
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</thead>
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<tbody id="hello">
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<?php $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '1')->orderBy('id', 'DESC')->paginate(20); ?>
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@foreach ($tickets as $ticket)
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<tr <?php if ($ticket->seen_by == null) { ?> style="color:green;" <?php }
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?> >
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<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
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<?php
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// collaborators
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$collaborators = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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// title
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$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$string = strip_tags($title->title);
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// check atatchments
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->count();
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$attach = $attachments;
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if (strlen($string) > 40) {
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$stringCut = substr($string, 0, 40);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
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}
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$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == "user") {
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$rep = "#F39C12";
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$username = $LastResponse->user_name;
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} else {
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$rep = "#000";
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$username = $LastResponse->first_name . " " . $LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
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$count = count($titles);
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foreach ($titles as $title) {
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$title = $title;
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}
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$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
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if ($assigned_to == null) {
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$assigned = "Unassigned";
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} else {
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$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
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}
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?>
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<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
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@if($collab > 0) <i class="fas fa-users"></i>@endif
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@if($attach > 0) <i class="fas fa-paperclip"></i>@endif</td>
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<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
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<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?>
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<td class="mailbox-priority">@if($priority != null)<spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam>@endif</td>
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<?php $from = App\User::where('id', '=', $ticket->user_id)->first(); ?>
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<td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td>
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<td>{!! $assigned !!}</td>
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<td class="mailbox-last-activity">{!! UTC::usertimezone($title->updated_at) !!}</td>
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</tr>
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@endforeach
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</tbody>
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</table><!-- /.table -->
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<div class="float-right">
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<?php echo $tickets->setPath(url('/organizations/' . $orgs->id))->render(); ?>
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</div>
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</div><!-- /.mail-box-messages -->
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{!! Form::close() !!}
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{{-- end deleted tickets --}}
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</div>
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</div><!-- /.tab-pane -->
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<div class="tab-pane" id="tab_2">
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{{-- open tab --}}
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<?php $closed = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', 2)->get()); ?>
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<div>
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{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
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<div class="mailbox-controls p-0 mt-2 mb-2">
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<!-- Check all button -->
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<a class="btn btn-default btn-sm checkbox-toggle"><i class="far fa-square"></i></a>
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<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" value="{!! Lang::get('lang.delete') !!}">
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<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
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<div class="float-right">
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<?php
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$counted = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '2')->get());
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if ($counted < 20) {
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echo $counted . "/" . $counted;
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} else {
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echo "20/" . $counted;
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}
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?>
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</div>
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</div>
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<div class=" table-responsive" id="refresh">
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<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>Loading...</b></p>
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<!-- table -->
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<table class="table table-hover table-bordered">
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<thead>
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<th>
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</th>
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<th>{!! Lang::get('lang.subject') !!}</th>
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<th>{!! Lang::get('lang.ticket_id') !!}</th>
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<th>{!! Lang::get('lang.priority') !!}</th>
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<th>{!! Lang::get('lang.last_replier') !!}</th>
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<th>{!! Lang::get('lang.assigned_to') !!}</th>
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<th>{!! Lang::get('lang.last_activity') !!}</th>
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</thead>
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<tbody id="hello">
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<?php $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '2')->orderBy('id', 'DESC')->paginate(20); ?>
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@foreach ($tickets as $ticket)
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<tr <?php if ($ticket->seen_by == null) { ?> style="color:green;" <?php } ?> >
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<td ><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
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<?php
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// collaborators
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$collaborators = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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// title
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$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$string = strip_tags($title->title);
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// check atatchments
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->first();
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// dd($attachments);
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$attach = ($attachments) ? count($attachments->toArray()): 0;
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if (strlen($string) > 40) {
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$stringCut = substr($string, 0, 40);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
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}
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$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == "user") {
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$rep = "#F39C12";
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$username = $LastResponse->user_name;
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} else {
|
|
$rep = "#000";
|
|
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
|
|
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
|
$username = $LastResponse->user_name;
|
|
}
|
|
}
|
|
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
|
$count = count($titles);
|
|
foreach ($titles as $title) {
|
|
$title = $title;
|
|
}
|
|
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
|
|
if ($assigned_to == null) {
|
|
$assigned = "Unassigned";
|
|
} else {
|
|
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
|
|
}
|
|
?>
|
|
<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
|
|
@if($collab > 0) <i class="fas fa-users"></i>@endif
|
|
@if($attach > 0) <i class="fas fa-paperclip"></i>@endif</td>
|
|
<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
|
|
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?>
|
|
<td class="mailbox-priority">@if($priority != null)<spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam>@endif</td>
|
|
<?php $from = App\User::where('id', '=', $ticket->user_id)->first(); ?>
|
|
<td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td>
|
|
<td>{!! $assigned !!}</td>
|
|
<td class="mailbox-last-activity">{!! UTC::usertimezone($title->updated_at) !!}</td>
|
|
</tr>
|
|
@endforeach
|
|
</tbody>
|
|
</table><!-- /.table -->
|
|
|
|
<div class="float-right">
|
|
<?php echo $tickets->setPath(url('/organizations/' . $orgs->id))->render(); ?>
|
|
</div>
|
|
</div><!-- /.mail-box-messages -->
|
|
{!! Form::close() !!}
|
|
|
|
{{-- end deleted tickets --}}
|
|
</div>
|
|
</div>
|
|
<div class="tab-pane" id="tab_3">
|
|
{{-- open tab --}}
|
|
<?php $deleted = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '5')->get()); ?>
|
|
<div>
|
|
|
|
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
|
|
<div class="mailbox-controls p-0 mt-2 mb-2">
|
|
<!-- Check all button -->
|
|
<a class="btn btn-default btn-sm checkbox-toggle"><i class="far fa-square"></i></a>
|
|
<input type="submit" class="btn btn-default text-orange btn-sm" name="submit" value="{!! Lang::get('lang.delete') !!}">
|
|
<input type="submit" class="btn btn-default text-yellow btn-sm" name="submit" value="{!! Lang::get('lang.close') !!}">
|
|
<div class="float-right">
|
|
<?php
|
|
$counted = count(App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '5')->get());
|
|
if ($counted < 20) {
|
|
echo $counted . "/" . $counted;
|
|
} else {
|
|
echo "20/" . $counted;
|
|
}
|
|
?>
|
|
</div>
|
|
</div>
|
|
<div class=" table-responsive" id="refresh">
|
|
<p style="display:none;text-align:center; position:fixed; margin-left:40%;margin-top:-70px;" id="show" class="text-red"><b>Loading...</b></p>
|
|
<!-- table -->
|
|
<table class="table table-hover table-bordered">
|
|
<thead>
|
|
<th>
|
|
</th>
|
|
<th>{!! Lang::get('lang.subject') !!}</th>
|
|
<th>{!! Lang::get('lang.ticket_id') !!}</th>
|
|
<th>{!! Lang::get('lang.priority') !!}</th>
|
|
<th>{!! Lang::get('lang.last_replier') !!}</th>
|
|
<th>{!! Lang::get('lang.assigned_to') !!}</th>
|
|
<th>{!! Lang::get('lang.last_activity') !!}</th>
|
|
</thead>
|
|
<tbody id="hello">
|
|
<?php $tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('user_id', $user_orga_relation_id)->where('status', '=', '5')->orderBy('id', 'DESC')->paginate(20); ?>
|
|
@foreach ($tickets as $ticket)
|
|
<tr <?php if ($ticket->seen_by == null) { ?> style="color:green;" <?php }
|
|
?> >
|
|
<td ><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
|
|
<?php
|
|
// collaborators
|
|
$collaborators = App\Model\helpdesk\Ticket\Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
|
|
$collab = count($collaborators);
|
|
// title
|
|
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
|
$string = strip_tags($title->title);
|
|
// check atatchments
|
|
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->count();
|
|
$attach = $attachments;
|
|
|
|
if (strlen($string) > 40) {
|
|
$stringCut = substr($string, 0, 40);
|
|
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
|
|
}
|
|
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
|
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
|
|
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
|
|
if ($LastResponse->role == "user") {
|
|
$rep = "#F39C12";
|
|
$username = $LastResponse->user_name;
|
|
} else {
|
|
$rep = "#000";
|
|
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
|
|
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
|
$username = $LastResponse->user_name;
|
|
}
|
|
}
|
|
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
|
|
$count = count($titles);
|
|
foreach ($titles as $title) {
|
|
$title = $title;
|
|
}
|
|
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
|
|
if ($assigned_to == null) {
|
|
$assigned = "Unassigned";
|
|
} else {
|
|
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
|
|
}
|
|
?>
|
|
<td class="mailbox-name"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">{{$string}} </a> ({!! $count!!}) <i class="fa fa-comment"></i>
|
|
@if($collab > 0) <i class="fas fa-users"></i>@endif
|
|
@if($attach > 0) <i class="fas fa-paperclip"></i>@endif</td>
|
|
<td class="mailbox-Id"><a href="{!! route('ticket.thread',[$ticket->id]) !!}" title="{!! $title->title !!}">#{!! $ticket->ticket_number !!}</a></td>
|
|
<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?>
|
|
<td class="mailbox-priority">@if($priority != null)<spam class="btn btn-{{$priority->priority_color}} btn-xs">{{$priority->priority}}</spam>@endif</td>
|
|
<?php $from = App\User::where('id', '=', $ticket->user_id)->first(); ?>
|
|
<td class="mailbox-last-reply" style="color:{!! $rep !!}">{!! $username !!}</td>
|
|
<td>{!! $assigned !!}</td>
|
|
<td class="mailbox-last-activity">{!! UTC::usertimezone($title->updated_at) !!}</td>
|
|
</tr>
|
|
@endforeach
|
|
</tbody>
|
|
</table><!-- /.table -->
|
|
|
|
<div class="float-right">
|
|
<?php echo $tickets->setPath(url('/organizations/' . $orgs->id))->render(); ?>
|
|
</div>
|
|
</div><!-- /.mail-box-messages -->
|
|
{!! Form::close() !!}
|
|
</div><!-- /.tab-pane -->
|
|
</div><!-- /.tab-content -->
|
|
</div><!-- nav-tabs-custom -->
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!-- Report of organization -->
|
|
<div class="card card-light">
|
|
<div class="card-header">
|
|
<h3 class="card-title">
|
|
{!! Lang::get('lang.report_of') !!} {!! $orgs->name !!}
|
|
</h3>
|
|
</div>
|
|
<div class="card-body">
|
|
<form id="foo">
|
|
<div class="form-group">
|
|
<div class="row">
|
|
<div class='col-sm-3'>
|
|
{!! Form::label('date', Lang::get("lang.start_date").':') !!}
|
|
{!! Form::text('start_date',null,['class'=>'form-control','id'=>'datepicker4'])!!}
|
|
</div>
|
|
<?php
|
|
$start_date = App\Model\helpdesk\Ticket\Tickets::where('id', '=', '1')->first();
|
|
if ($start_date != null) {
|
|
$created_date = $start_date->created_at;
|
|
$created_date = explode(' ', $created_date);
|
|
$created_date = $created_date[0];
|
|
$start_date = date("m/d/Y", strtotime($created_date . ' -1 months'));
|
|
} else {
|
|
$start_date = date("m/d/Y", strtotime(date("m/d/Y") . ' -1 months'));
|
|
}
|
|
?>
|
|
<script type="text/javascript">
|
|
$(function() {
|
|
var timestring1 = "{!! $start_date !!}";
|
|
var timestring2 = "{!! date('m/d/Y') !!}";
|
|
$('#datepicker4').datetimepicker({
|
|
format: 'DD/MM/YYYY',
|
|
minDate: moment(timestring1).startOf('day'),
|
|
maxDate: moment(timestring2).startOf('day')
|
|
});
|
|
// $('#datepicker').datepicker()
|
|
});
|
|
</script>
|
|
<div class='col-sm-3'>
|
|
{!! Form::label('start_time', Lang::get("lang.end_date").':') !!}
|
|
{!! Form::text('end_date',null,['class'=>'form-control','id'=>'datetimepicker3'])!!}
|
|
</div>
|
|
<script type="text/javascript">
|
|
$(function() {
|
|
var timestring1 = "{!! $start_date !!}";
|
|
var timestring2 = "{!! date('m/d/Y') !!}";
|
|
$('#datetimepicker3').datetimepicker({
|
|
format: 'DD/MM/YYYY',
|
|
minDate: moment(timestring1).startOf('day'),
|
|
maxDate: moment(timestring2).startOf('day')
|
|
});
|
|
});
|
|
</script>
|
|
<div class='col-sm-2'>
|
|
{!! Form::label('filter', 'Filter:',['style' => 'visibility:hidden;']) !!}<br>
|
|
<input type="submit" value="{!! Lang::get('lang.submit') !!}" class="btn btn-primary">
|
|
</div>
|
|
|
|
</div>
|
|
|
|
<div class="row">
|
|
<style>
|
|
#legend-holder { border: 1px solid #ccc; float: left; width: 25px; height: 25px; margin: 2px; }
|
|
</style>
|
|
<div class="col-md-4"><span id="legend-holder" style="background-color: #6C96DF;"></span> <span class="lead"> <span id="total-created-tickets" ></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.created') !!} </span></div>
|
|
<div class="col-md-4"><span id="legend-holder" style="background-color: #6DC5B2;"></span> <span class="lead"> <span id="total-reopen-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.reopen') !!} </span></div>
|
|
<div class="col-md-4"><span id="legend-holder" style="background-color: #E3B870;"></span> <span class="lead"> <span id="total-closed-tickets" class="lead"></span> {!! Lang::get('lang.tickets') !!} {!! Lang::get('lang.closed') !!} </span></div>
|
|
|
|
</div>
|
|
</div>
|
|
</form>
|
|
<div id="legendDiv"></div>
|
|
<div class="chart">
|
|
<canvas class="chart-data" id="tickets-graph" width="1000" height="270"></canvas>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<!--<script type="text/javascript">-->
|
|
<div id = "refresh">
|
|
<script src = "{{asset("lb-faveo/plugins/chartjs/Chart.min.js")}}" type = "text/javascript" ></script>
|
|
</div>
|
|
<script type="text/javascript">
|
|
$(document).ready(function() {
|
|
$.getJSON("../org-chart/<?php echo $orgs->id; ?>", function(result) {
|
|
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
|
|
for (var i = 0; i < result.length; i++) {
|
|
labels.push(result[i].date);
|
|
open.push(result[i].open);
|
|
closed.push(result[i].closed);
|
|
reopened.push(result[i].reopened);
|
|
|
|
open_total += parseInt(result[i].open);
|
|
closed_total += parseInt(result[i].closed);
|
|
reopened_total += parseInt(result[i].reopened);
|
|
}
|
|
var buyerData = {
|
|
labels: labels,
|
|
datasets: [
|
|
{
|
|
label: "Open Tickets",
|
|
fillColor: "rgba(93, 189, 255, 0.05)",
|
|
strokeColor: "rgba(2, 69, 195, 0.9)",
|
|
pointColor: "rgba(2, 69, 195, 0.9)",
|
|
pointStrokeColor: "#c1c7d1",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(220,220,220,1)",
|
|
data: open
|
|
}
|
|
, {
|
|
label: "Closed Tickets",
|
|
fillColor: "rgba(255, 206, 96, 0.08)",
|
|
strokeColor: "rgba(221, 129, 0, 0.94)",
|
|
pointColor: "rgba(221, 129, 0, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: closed
|
|
|
|
}
|
|
, {
|
|
label: "Reopened Tickets",
|
|
fillColor: "rgba(104, 255, 220, 0.06)",
|
|
strokeColor: "rgba(0, 149, 115, 0.94)",
|
|
pointColor: "rgba(0, 149, 115, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: reopened
|
|
}
|
|
]
|
|
};
|
|
$("#total-created-tickets").html(open_total);
|
|
$("#total-reopen-tickets").html(reopened_total);
|
|
$("#total-closed-tickets").html(closed_total);
|
|
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
|
|
showScale: true,
|
|
//Boolean - Whether grid lines are shown across the chart
|
|
scaleShowGridLines: true,
|
|
//String - Colour of the grid lines
|
|
scaleGridLineColor: "rgba(0,0,0,.05)",
|
|
//Number - Width of the grid lines
|
|
scaleGridLineWidth: 1,
|
|
//Boolean - Whether to show horizontal lines (except X axis)
|
|
scaleShowHorizontalLines: true,
|
|
//Boolean - Whether to show vertical lines (except Y axis)
|
|
scaleShowVerticalLines: true,
|
|
//Boolean - Whether the line is curved between points
|
|
bezierCurve: true,
|
|
//Number - Tension of the bezier curve between points
|
|
bezierCurveTension: 0.3,
|
|
//Boolean - Whether to show a dot for each point
|
|
pointDot: true,
|
|
//Number - Radius of each point dot in pixels
|
|
pointDotRadius: 1,
|
|
//Number - Pixel width of point dot stroke
|
|
pointDotStrokeWidth: 1,
|
|
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
|
|
pointHitDetectionRadius: 10,
|
|
//Boolean - Whether to show a stroke for datasets
|
|
datasetStroke: true,
|
|
//Number - Pixel width of dataset stroke
|
|
datasetStrokeWidth: 1,
|
|
//Boolean - Whether to fill the dataset with a color
|
|
datasetFill: true,
|
|
//String - A legend template
|
|
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
|
|
maintainAspectRatio: true,
|
|
//Boolean - whether to make the chart responsive to window resizing
|
|
responsive: true,
|
|
});
|
|
|
|
});
|
|
$('#click me').click(function() {
|
|
$('#foo').submit();
|
|
});
|
|
$('#foo').submit(function(event) {
|
|
// get the form data
|
|
// there are many ways to get this data using jQuery (you can use the class or id also)
|
|
var date1 = $('#datepicker4').val();
|
|
var date2 = $('#datetimepicker3').val();
|
|
var formData = date1.split("/").join('-');
|
|
var dateData = date2.split("/").join('-');
|
|
|
|
// process the form
|
|
$.ajax({
|
|
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
|
url: '../org-chart-range/<?php echo $orgs->id; ?>/' + dateData + '/' + formData, // the url where we want to POST
|
|
data: formData, // our data object
|
|
dataType: 'json', // what type of data do we expect back from the server
|
|
|
|
success: function(result2) {
|
|
|
|
var labels = [], open = [], closed = [], reopened = [], open_total = 0, closed_total = 0, reopened_total = 0;
|
|
|
|
for (var i = 0; i < result2.length; i++) {
|
|
|
|
labels.push(result2[i].date);
|
|
open.push(result2[i].open);
|
|
closed.push(result2[i].closed);
|
|
reopened.push(result2[i].reopened);
|
|
|
|
open_total += parseInt(result2[i].open);
|
|
closed_total += parseInt(result2[i].closed);
|
|
reopened_total += parseInt(result2[i].reopened);
|
|
}
|
|
var buyerData = {
|
|
labels: labels,
|
|
datasets: [
|
|
{
|
|
label: "Open Tickets",
|
|
fillColor: "rgba(93, 189, 255, 0.05)",
|
|
strokeColor: "rgba(2, 69, 195, 0.9)",
|
|
pointColor: "rgba(2, 69, 195, 0.9)",
|
|
pointStrokeColor: "#c1c7d1",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(220,220,220,1)",
|
|
data: open
|
|
}
|
|
, {
|
|
label: "Closed Tickets",
|
|
fillColor: "rgba(255, 206, 96, 0.08)",
|
|
strokeColor: "rgba(221, 129, 0, 0.94)",
|
|
pointColor: "rgba(221, 129, 0, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: closed
|
|
|
|
}
|
|
, {
|
|
label: "Reopened Tickets",
|
|
fillColor: "rgba(104, 255, 220, 0.06)",
|
|
strokeColor: "rgba(0, 149, 115, 0.94)",
|
|
pointColor: "rgba(0, 149, 115, 0.94)",
|
|
pointStrokeColor: "rgba(60,141,188,1)",
|
|
pointHighlightFill: "#fff",
|
|
pointHighlightStroke: "rgba(60,141,188,1)",
|
|
data: reopened
|
|
}
|
|
]
|
|
};
|
|
$("#total-created-tickets").html(open_total);
|
|
$("#total-reopen-tickets").html(reopened_total);
|
|
$("#total-closed-tickets").html(closed_total);
|
|
var myLineChart = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
|
|
showScale: true,
|
|
//Boolean - Whether grid lines are shown across the chart
|
|
scaleShowGridLines: true,
|
|
//String - Colour of the grid lines
|
|
scaleGridLineColor: "rgba(0,0,0,.05)",
|
|
//Number - Width of the grid lines
|
|
scaleGridLineWidth: 1,
|
|
//Boolean - Whether to show horizontal lines (except X axis)
|
|
scaleShowHorizontalLines: true,
|
|
//Boolean - Whether to show vertical lines (except Y axis)
|
|
scaleShowVerticalLines: true,
|
|
//Boolean - Whether the line is curved between points
|
|
bezierCurve: true,
|
|
//Number - Tension of the bezier curve between points
|
|
bezierCurveTension: 0.3,
|
|
//Boolean - Whether to show a dot for each point
|
|
pointDot: true,
|
|
//Number - Radius of each point dot in pixels
|
|
pointDotRadius: 1,
|
|
//Number - Pixel width of point dot stroke
|
|
pointDotStrokeWidth: 1,
|
|
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
|
|
pointHitDetectionRadius: 10,
|
|
//Boolean - Whether to show a stroke for datasets
|
|
datasetStroke: true,
|
|
//Number - Pixel width of dataset stroke
|
|
datasetStrokeWidth: 1,
|
|
//Boolean - Whether to fill the dataset with a color
|
|
datasetFill: true,
|
|
//String - A legend template
|
|
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
|
|
maintainAspectRatio: true,
|
|
//Boolean - whether to make the chart responsive to window resizing
|
|
responsive: true
|
|
});
|
|
myLineChart.options.responsive = false;
|
|
$("#tickets-graph").remove();
|
|
$(".chart").html("<canvas id='tickets-graph' width='1000' height='270'></canvas>");
|
|
var myLineChart1 = new Chart(document.getElementById("tickets-graph").getContext("2d")).Line(buyerData, {
|
|
showScale: true,
|
|
//Boolean - Whether grid lines are shown across the chart
|
|
scaleShowGridLines: true,
|
|
//String - Colour of the grid lines
|
|
scaleGridLineColor: "rgba(0,0,0,.05)",
|
|
//Number - Width of the grid lines
|
|
scaleGridLineWidth: 1,
|
|
//Boolean - Whether to show horizontal lines (except X axis)
|
|
scaleShowHorizontalLines: true,
|
|
//Boolean - Whether to show vertical lines (except Y axis)
|
|
scaleShowVerticalLines: true,
|
|
//Boolean - Whether the line is curved between points
|
|
bezierCurve: true,
|
|
//Number - Tension of the bezier curve between points
|
|
bezierCurveTension: 0.3,
|
|
//Boolean - Whether to show a dot for each point
|
|
pointDot: true,
|
|
//Number - Radius of each point dot in pixels
|
|
pointDotRadius: 1,
|
|
//Number - Pixel width of point dot stroke
|
|
pointDotStrokeWidth: 1,
|
|
//Number - amount extra to add to the radius to cater for hit detection outside the drawn point
|
|
pointHitDetectionRadius: 10,
|
|
//Boolean - Whether to show a stroke for datasets
|
|
datasetStroke: true,
|
|
//Number - Pixel width of dataset stroke
|
|
datasetStrokeWidth: 1,
|
|
//Boolean - Whether to fill the dataset with a color
|
|
datasetFill: true,
|
|
//String - A legend template
|
|
//Boolean - whether to maintain the starting aspect ratio or not when responsive, if set to false, will take up entire container
|
|
maintainAspectRatio: true,
|
|
//Boolean - whether to make the chart responsive to window resizing
|
|
responsive: true
|
|
});
|
|
|
|
|
|
}
|
|
});
|
|
// using the done promise callback
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
});
|
|
|
|
jQuery(document).ready(function() {
|
|
// Close a ticket
|
|
$('#close').on('click', function(e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "agen",
|
|
beforeSend: function() {
|
|
},
|
|
success: function(response) {
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
});
|
|
</script>
|
|
<script src="{{asset("lb-faveo/js/bootstrap-datetimepicker4.7.14.min.js")}}" type="text/javascript"></script>
|
|
<script src="{{asset("lb-faveo/plugins/moment-develop/moment.js")}}" type="text/javascript"></script>
|
|
|
|
</div>
|
|
</div>
|
|
<!-- Organisation Assign Modal -->
|
|
<div class="modal fade" id="assign_head">
|
|
<div class="modal-dialog">
|
|
<div class="modal-content">
|
|
{!! Form::model($orgs->id, ['id'=>'org_head','method' => 'PATCH'] )!!}
|
|
<div class="modal-header">
|
|
<h4 class="modal-title">{!! Lang::get('lang.assign') !!}</h4>
|
|
<button type="button" class="close" data-dismiss="modal" id="dismiss" aria-label="Close"><span aria-hidden="true">×</span></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<div class="row">
|
|
<div class="col-md-4">
|
|
</div>
|
|
<div class="col-md-6" id="assign_loader" style="display:none;">
|
|
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
|
|
</div>
|
|
</div>
|
|
<div id="assign_body">
|
|
<p>{!! Lang::get('lang.please_select_an_user') !!}</p>
|
|
<select id="user" class="form-control" name="user">
|
|
<?php
|
|
$org_heads = App\Model\helpdesk\Agent_panel\User_org::where('org_id', '=', $orgs->id)->get();
|
|
?>
|
|
<optgroup label="Select Organizations">
|
|
@foreach($org_heads as $org_head)
|
|
<?php $user_org_heads = App\User::where('id', '=', $org_head->user_id)->first(); ?>
|
|
<option value="{{$user_org_heads->id}}">{!! $user_org_heads->user_name !!}</option>
|
|
@endforeach
|
|
</optgroup>
|
|
</select>
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer justify-content-between">
|
|
<button type="button" class="btn btn-default" data-dismiss="modal" id="dismis4">{!! Lang::get('lang.close') !!}</button>
|
|
<button type="submit" class="btn btn-success" id="submt2">{!! Lang::get('lang.assign') !!}</button>
|
|
</div>
|
|
{!! Form::close()!!}
|
|
</div><!-- /.modal-content -->
|
|
</div><!-- /.modal-dialog -->
|
|
</div><!-- /.modal -->
|
|
|
|
<script type="text/javascript">
|
|
// Assign a ticket
|
|
jQuery(document).ready(function($) {
|
|
// create org
|
|
$('#org_head').on('submit', function() {
|
|
$.ajax({
|
|
type: "POST",
|
|
url: "../head-org/{!! $orgs->id !!}",
|
|
dataType: "html",
|
|
data: $(this).serialize(),
|
|
beforeSend: function() {
|
|
$("#assign_body").hide();
|
|
$("#assign_loader").show();
|
|
},
|
|
success: function(response) {
|
|
$("#assign_loader").hide();
|
|
$("#assign_body").show();
|
|
|
|
if (response == 1) {
|
|
message = "Organization head added Successfully."
|
|
$("#dismiss").trigger("click");
|
|
$("#refresh1").load("../organizations/{!! $orgs->id !!} #refresh1");
|
|
// $("#refresh2").load("../thread/1 #refresh2");
|
|
// $("#show").show();
|
|
$("#alert-success").show();
|
|
$('#get-success').html(message);
|
|
setInterval(function() {
|
|
$("#alert-success").hide();
|
|
}, 4000);
|
|
}
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
});
|
|
</script>
|
|
|
|
<script type="text/javascript">
|
|
$(function() {
|
|
//Enable check and uncheck all functionality
|
|
$(".checkbox-toggle").click(function() {
|
|
var clicks = $(this).data('clicks');
|
|
if (clicks) {
|
|
//Uncheck all checkboxes
|
|
$(" input[type='checkbox']").iCheck("uncheck");
|
|
$(".far", this).removeClass("fa-check-square").addClass('fa-square');
|
|
} else {
|
|
//Check all checkboxes
|
|
$("input[type='checkbox']").iCheck("check");
|
|
$(".far", this).removeClass("fa-square").addClass('fa-check-square');
|
|
}
|
|
$(this).data("clicks", !clicks);
|
|
});
|
|
});
|
|
|
|
$(function() {
|
|
// Enable check and uncheck all functionality
|
|
$(".checkbox-toggle").click(function() {
|
|
var clicks = $(this).data('clicks');
|
|
if (clicks) {
|
|
//Uncheck all checkboxes
|
|
$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
|
|
} else {
|
|
//Check all checkboxes
|
|
$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
|
|
}
|
|
$(this).data("clicks", !clicks);
|
|
});
|
|
});
|
|
</script>
|
|
@stop
|
|
<!-- /content -->
|