250 lines
8.3 KiB
PHP
250 lines
8.3 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\helpdesk;
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// controllers
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\HelptopicRequest;
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use App\Http\Requests\helpdesk\HelptopicUpdate;
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// models
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use App\Model\helpdesk\Agent\Agents;
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Form\Forms;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Settings\Ticket;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\User;
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// classes
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use DB;
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use Exception;
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/**
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* HelptopicController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class HelptopicController extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return type vodi
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*/
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public function __construct()
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{
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$this->middleware('auth');
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$this->middleware('roles');
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}
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/**
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* Display a listing of the resource.
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*
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* @param type Help_topic $topic
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*
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* @return type Response
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*/
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public function index(Help_topic $topic)
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{
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try {
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$topics = $topic->get();
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return view('themes.default1.admin.helpdesk.manage.helptopic.index', compact('topics'));
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} catch (Exception $e) {
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return view('404');
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}
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}
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/**
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* Show the form for creating a new resource.
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*
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* @param type Priority $priority
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* @param type Department $department
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* @param type Help_topic $topic
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* @param type Form_name $form
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* @param type Agents $agent
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* @param type Sla_plan $sla
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*
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* @return type Response
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*/
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/*
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================================================
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| Route to Create view file passing Model Values
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| 1.Department Model
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| 2.Help_topic Model
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| 3.Agents Model
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| 4.Sla_plan Model
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| 5.Forms Model
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================================================
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*/
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public function create(Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, User $agent, Sla_plan $sla)
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{
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try {
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$departments = $department->get();
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$topics = $topic->get();
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$forms = $form->get();
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$agents = $agent->where('role', '=', 'agent')->get();
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$slas = $sla->get();
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$priority = $priority->get();
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return view('themes.default1.admin.helpdesk.manage.helptopic.create', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
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} catch (Exception $e) {
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return view('404');
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}
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}
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/**
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* Store a newly created resource in storage.
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*
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* @param type Help_topic $topic
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* @param type HelptopicRequest $request
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*
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* @return type Response
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*/
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public function store(Help_topic $topic, HelptopicRequest $request)
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{
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try {
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if ($request->custom_form) {
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$custom_form = $request->custom_form;
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} else {
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$custom_form = null;
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}
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if ($request->auto_assign) {
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$auto_assign = $request->auto_assign;
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} else {
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$auto_assign = null;
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}
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/* Check whether function success or not */
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$topic->fill($request->except('custom_form', 'auto_assign'))->save();
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// $topics->fill($request->except('custom_form','auto_assign'))->save();
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/* redirect to Index page with Success Message */
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return redirect('helptopic')->with('success', 'Helptopic Created Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('helptopic')->with('fails', 'Helptopic can not Create'.'<li>'.$e->errorInfo[2].'</li>');
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}
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}
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/**
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* Show the form for editing the specified resource.
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*
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* @param type $id
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* @param type Priority $priority
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* @param type Department $department
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* @param type Help_topic $topic
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* @param type Form_name $form
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* @param type Agents $agent
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* @param type Sla_plan $sla
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*
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* @return type Response
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*/
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public function edit($id, Ticket_Priority $priority, Department $department, Help_topic $topic, Forms $form, Sla_plan $sla)
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{
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try {
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$agents = User::where('role', '=', 'agent')->get();
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$departments = $department->get();
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$topics = $topic->whereId($id)->first();
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$forms = $form->get();
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$slas = $sla->get();
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$priority = $priority->get();
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return view('themes.default1.admin.helpdesk.manage.helptopic.edit', compact('priority', 'departments', 'topics', 'forms', 'agents', 'slas'));
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} catch (Exception $e) {
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return redirect('helptopic')->with('fails', '<li>'.$e->errorInfo[2].'</li>');
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type $id
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* @param type Help_topic $topic
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* @param type HelptopicUpdate $request
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*
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* @return type Response
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*/
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public function update($id, Help_topic $topic, HelptopicUpdate $request)
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{
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// dd($request);
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try {
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$topics = $topic->whereId($id)->first();
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if ($request->custom_form) {
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$custom_form = $request->custom_form;
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} else {
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$custom_form = null;
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}
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if ($request->auto_assign) {
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$auto_assign = $request->auto_assign;
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} else {
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$auto_assign = null;
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}
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/* Check whether function success or not */
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$topics->fill($request->except('custom_form', 'auto_assign'))->save();
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$topics->custom_form = $custom_form;
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$topics->auto_assign = $auto_assign;
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$topics->save();
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/* redirect to Index page with Success Message */
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return redirect('helptopic')->with('success', 'Helptopic Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('helptopic')->with('fails', 'Helptopic can not Update'.'<li>'.$e->errorInfo[2].'</li>');
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}
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}
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/**
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* Remove the specified resource from storage.
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*
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* @param type int $id
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* @param type Help_topic $topic
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*
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* @return type Response
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*/
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public function destroy($id, Help_topic $topic, Ticket $ticket_setting)
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{
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$ticket_settings = $ticket_setting->where('id', '=', '1')->first();
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if ($ticket_settings->help_topic == $id) {
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return redirect('departments')->with('fails', 'You cannot delete default department');
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} else {
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$tickets = DB::table('tickets')->where('help_topic_id', '=', $id)->update(['help_topic_id' => $ticket_settings->help_topic]);
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if ($tickets > 0) {
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if ($tickets > 1) {
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$text_tickets = 'Tickets';
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} else {
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$text_tickets = 'Ticket';
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}
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$ticket = '<li>'.$tickets.' '.$text_tickets.' have been moved to default Help Topic</li>';
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} else {
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$ticket = '';
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}
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$emails = DB::table('emails')->where('help_topic', '=', $id)->update(['help_topic' => $ticket_settings->help_topic]);
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if ($emails > 0) {
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if ($emails > 1) {
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$text_emails = 'Emails';
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} else {
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$text_emails = 'Email';
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}
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$email = '<li>'.$emails.' System '.$text_emails.' have been moved to default Help Topic</li>';
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} else {
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$email = '';
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}
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$message = $ticket.$email;
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$topics = $topic->whereId($id)->first();
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/* Check whether function success or not */
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try {
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$topics->delete();
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/* redirect to Index page with Success Message */
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return redirect('helptopic')->with('success', 'Helptopic Deleted Successfully'.$message);
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('helptopic')->with('fails', 'Helptopic can not Delete'.'<li>'.$e->errorInfo[2].'</li>');
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}
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}
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}
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}
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