1478 lines
		
	
	
		
			52 KiB
		
	
	
	
		
			PHP
		
	
	
	
	
	
			
		
		
	
	
			1478 lines
		
	
	
		
			52 KiB
		
	
	
	
		
			PHP
		
	
	
	
	
	
| <?php
 | |
| 
 | |
| namespace App\Http\Controllers\Api\v1;
 | |
| 
 | |
| use App\Http\Controllers\Agent\helpdesk\TicketController as CoreTicketController;
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| use App\Http\Controllers\Controller;
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| //use Illuminate\Support\Facades\Request as Value;
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| use App\Http\Requests\helpdesk\TicketRequest;
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| use App\Model\helpdesk\Agent\Department;
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| use App\Model\helpdesk\Agent\Teams;
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| use App\Model\helpdesk\Manage\Help_topic;
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| use App\Model\helpdesk\Manage\Sla_plan;
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| use App\Model\helpdesk\Settings\System;
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| use App\Model\helpdesk\Ticket\Ticket_attachments;
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| use App\Model\helpdesk\Ticket\Ticket_source;
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| use App\Model\helpdesk\Ticket\Ticket_Thread;
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| use App\Model\helpdesk\Ticket\Tickets;
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| use App\Model\helpdesk\Utility\Priority;
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| use App\User;
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| use Exception;
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| use Illuminate\Http\Request;
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| use Illuminate\Pagination\LengthAwarePaginator;
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| use Illuminate\Support\Collection;
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| 
 | |
| /**
 | |
|  * -----------------------------------------------------------------------------
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|  * Api Controller
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|  * -----------------------------------------------------------------------------.
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|  *
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|  *
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|  * @author Vijay Sebastian <vijay.sebastian@ladybirdweb.com>
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|  * @copyright (c) 2016, Ladybird Web Solution
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|  * @name Faveo HELPDESK
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|  *
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|  * @version v1
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|  */
 | |
| class ApiController extends Controller
 | |
| {
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|     public $user;
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|     public $request;
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|     public $ticket;
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|     public $model;
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|     public $thread;
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|     public $attach;
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|     public $ticketRequest;
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|     public $faveoUser;
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|     public $team;
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|     public $setting;
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|     public $helptopic;
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|     public $slaPlan;
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|     public $department;
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|     public $priority;
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|     public $source;
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| 
 | |
|     /**
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|      * @param Request $request
 | |
|      */
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|     public function __construct(Request $request)
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|     {
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|         $this->request = $request;
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| 
 | |
|         $this->middleware('jwt.auth');
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|         $this->middleware('api', ['except' => 'GenerateApiKey']);
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|         try {
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|             $user = \JWTAuth::parseToken()->authenticate();
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|             $this->user = $user;
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|         } catch (\Tymon\JWTAuth\Exceptions\TokenExpiredException $e) {
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|         } catch (\Tymon\JWTAuth\Exceptions\JWTException $e) {
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|         }
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| 
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|         $ticket = new TicketController();
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|         $this->ticket = $ticket;
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| 
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|         $model = new Tickets();
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|         $this->model = $model;
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| 
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|         $thread = new Ticket_Thread();
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|         $this->thread = $thread;
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| 
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|         $attach = new Ticket_attachments();
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|         $this->attach = $attach;
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| 
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|         $ticketRequest = new TicketRequest();
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|         $this->ticketRequest = $ticketRequest;
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| 
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|         $faveoUser = new User();
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|         $this->faveoUser = $faveoUser;
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| 
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|         $faveoUser = new User();
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|         $this->user = $faveoUser;
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| 
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|         $team = new Teams();
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|         $this->team = $team;
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| 
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|         $setting = new System();
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|         $this->setting = $setting;
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| 
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|         $helptopic = new Help_topic();
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|         $this->helptopic = $helptopic;
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| 
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|         $slaPlan = new Sla_plan();
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|         $this->slaPlan = $slaPlan;
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| 
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|         $priority = new Priority();
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|         $this->priority = $priority;
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| 
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|         $department = new Department();
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|         $this->department = $department;
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| 
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|         $source = new Ticket_source();
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|         $this->source = $source;
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|     }
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| 
 | |
|     /**
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|      * Create Tickets.
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|      *
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|      * @method POST
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|      *
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|      * @param user_id,subject,body,helptopic,sla,priority,dept
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|      *
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|      * @return json
 | |
|      */
 | |
|     public function createTicket(\App\Http\Requests\helpdesk\CreateTicketRequest $request, \App\Model\helpdesk\Utility\CountryCode $code)
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|     {
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|         try {
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|             $user_id = $this->request->input('user_id');
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| 
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|             $subject = $this->request->input('subject');
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|             $body = $this->request->input('body');
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|             $helptopic = $this->request->input('helptopic');
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|             $sla = $this->request->input('sla');
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|             $priority = $this->request->input('priority');
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|             $header = $this->request->input('cc');
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|             $dept = $this->request->input('dept');
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| 
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|             $assignto = $this->request->input('assignto');
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|             $form_data = $this->request->input('form_data');
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|             $source = $this->request->input('source');
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|             $attach = $this->request->input('attachments');
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|             $headers = [];
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|             if ($header) {
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|                 $headers = explode(',', $header);
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|             }
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|             //return $headers;
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|             /*
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|              * return s ticket number
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|              */
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|             $PhpMailController = new \App\Http\Controllers\Common\PhpMailController();
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|             $NotificationController = new \App\Http\Controllers\Common\NotificationController();
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|             $core = new CoreTicketController($PhpMailController, $NotificationController);
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|             $response = $core->post_newticket($request, $code, true);
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|             //$response = $this->ticket->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach);
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|             //return $response;
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|             /*
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|              * return ticket details
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|              */
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|             //dd($response);
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|             //$result = $this->thread->where('id', $response)->first();
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|             //$result = $this->attach($result->id,$file);
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|             return response()->json(compact('response'));
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|         } catch (\Exception $e) {
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|             $error = $e->getMessage();
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|             $line = $e->getLine();
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|             $file = $e->getFile();
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| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
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|         } catch (\TokenExpiredException $e) {
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|             $error = $e->getMessage();
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| 
 | |
|             return response()->json(compact('error'))
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|                             ->header('Authenticate: xBasic realm', 'fake');
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|         }
 | |
|     }
 | |
| 
 | |
|     /**
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|      * Reply for the ticket.
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|      *
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|      * @param TicketRequest $request
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|      *
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|      * @return json
 | |
|      */
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|     public function ticketReply()
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|     {
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|         //dd($this->request->all());
 | |
|         try {
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|             $v = \Validator::make($this->request->all(), [
 | |
|                         'ticket_ID'     => 'required|exists:tickets,id',
 | |
|                         'reply_content' => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
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|                 $error = $v->errors();
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| 
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|                 return response()->json(compact('error'));
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|             }
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|             $attach = $this->request->input('attachments');
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|             $result = $this->ticket->reply($this->thread, $this->request, $this->attach, $attach);
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| 
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|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
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|             $error = $e->getMessage();
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|             $line = $e->getLine();
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|             $file = $e->getFile();
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| 
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|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
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|             $error = $e->getMessage();
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| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
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|      * Edit a ticket.
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|      *
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|      * @return json
 | |
|      */
 | |
|     public function editTicket()
 | |
|     {
 | |
|         try {
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|             $v = \Validator::make($this->request->all(), [
 | |
|                         'ticket_id'       => 'required|exists:tickets,id',
 | |
|                         'subject'         => 'required',
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|                         'sla_plan'        => 'required|exists:sla_plan,id',
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|                         'help_topic'      => 'required|exists:help_topic,id',
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|                         'ticket_source'   => 'required|exists:ticket_source,id',
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|                         'ticket_priority' => 'required|exists:ticket_priority,priority_id',
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|             ]);
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|             if ($v->fails()) {
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|                 $error = $v->errors();
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| 
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|                 return response()->json(compact('error'));
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|             }
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|             $ticket_id = $this->request->input('ticket_id');
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|             $result = $this->ticket->ticketEditPost($ticket_id, $this->thread, $this->model);
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| 
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|             return response()->json(compact('result'));
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|         } catch (\Exception $e) {
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|             $error = $e->getMessage();
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|             $line = $e->getLine();
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|             $file = $e->getFile();
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| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
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|         } catch (\TokenExpiredException $e) {
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|             $error = $e->getMessage();
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| 
 | |
|             return response()->json(compact('error'));
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|         }
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|     }
 | |
| 
 | |
|     /**
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|      * Delete The Ticket.
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|      *
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|      * @return json
 | |
|      */
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|     public function deleteTicket()
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|     {
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|         try {
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|             $v = \Validator::make($this->request->all(), [
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|                         'ticket_id' => 'required|exists:tickets,id',
 | |
|             ]);
 | |
|             if ($v->fails()) {
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|                 $error = $v->errors();
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| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
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|             $id = $this->request->input('ticket_id');
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| 
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|             $result = $this->ticket->delete($id, $this->model);
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| 
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|             return response()->json(compact('result'));
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|         } catch (\Exception $e) {
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|             $error = $e->getMessage();
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|             $line = $e->getLine();
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|             $file = $e->getFile();
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| 
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|             return response()->json(compact('error', 'file', 'line'));
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|         } catch (\TokenExpiredException $e) {
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|             $error = $e->getMessage();
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| 
 | |
|             return response()->json(compact('error'));
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|         }
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|     }
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| 
 | |
|     /**
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|      * Get all opened tickets.
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|      *
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|      * @return json
 | |
|      */
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|     public function openedTickets()
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|     {
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|         try {
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|             //            $result = $this->model->where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', null)->orderBy('id', 'DESC')->get();
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| //            return response()->json(compact('result'));
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| 
 | |
|             $result = $this->user->join('tickets', function ($join) {
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|                 $join->on('users.id', '=', 'tickets.user_id')
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|                         ->where('isanswered', '=', 0)->where('status', '=', 1)->whereNull('assigned_to');
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|             })
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|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
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|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
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|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
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|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
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|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
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|                     ->join('ticket_thread', function ($join) {
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|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
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|                         ->whereNotNull('title');
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|                     })
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|                     ->select('first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
 | |
|                     ->orderBy('ticket_thread.updated_at', 'desc')
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|                     ->groupby('tickets.id')
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|                     ->distinct()
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|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $result;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get Unsigned Tickets.
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|      *
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|      * @return json
 | |
|      */
 | |
|     public function unassignedTickets()
 | |
|     {
 | |
|         try {
 | |
|             //dd('sdhjbc');
 | |
| //            $result = $this->model->where('assigned_to', '=', null)->where('status', '1')->orderBy('id', 'DESC')->get();
 | |
| //            return response()->json(compact('result'));
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|             $user = \JWTAuth::parseToken()->authenticate();
 | |
|             $unassigned = $this->user->join('tickets', function ($join) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->whereNull('assigned_to')->where('status', '=', 1);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('title');
 | |
|                     })
 | |
|                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
 | |
|                     ->where(function ($query) use ($user) {
 | |
|                         if ($user->role != 'admin') {
 | |
|                             $query->where('tickets.dept_id', '=', $user->primary_dpt);
 | |
|                         }
 | |
|                     })
 | |
|                     ->orderBy('updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $unassigned;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get closed Tickets.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function closeTickets()
 | |
|     {
 | |
|         try {
 | |
|             //            $result = $this->model->where('status', '>', 1)->where('status', '<', 4)->orderBy('id', 'DESC')->get();
 | |
| //            return response()->json(compact('result'));
 | |
|             $user = \JWTAuth::parseToken()->authenticate();
 | |
|             $result = $this->user->join('tickets', function ($join) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->where('status', '=', 3)->orWhere('status', '=', 2);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('title');
 | |
|                     })
 | |
|                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
 | |
|                     ->where(function ($query) use ($user) {
 | |
|                         if ($user->role != 'admin') {
 | |
|                             $query->where('tickets.dept_id', '=', $user->primary_dpt);
 | |
|                         }
 | |
|                     })
 | |
|                     ->orderBy('updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $result;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get All agents.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getAgents()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->faveoUser->where('role', 'agent')->orWhere('role', 'admin')->where('active', 1)->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get All Teams.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getTeams()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->team->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * To assign a ticket.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function assignTicket()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'ticket_id' => 'required',
 | |
|                         'user'      => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('ticket_id');
 | |
|             $response = $this->ticket->assign($id);
 | |
|             if ($response == 1) {
 | |
|                 $result = 'success';
 | |
| 
 | |
|                 return response()->json(compact('result'));
 | |
|             } else {
 | |
|                 return response()->json(compact('response'));
 | |
|             }
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get all customers.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getCustomers()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'search' => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $search = $this->request->input('search');
 | |
|             $result = $this->faveoUser->where('first_name', 'like', '%'.$search.'%')->orWhere('last_name', 'like', '%'.$search.'%')->orWhere('user_name', 'like', '%'.$search.'%')->orWhere('email', 'like', '%'.$search.'%')->get();
 | |
| 
 | |
|             return response()->json(compact('result'))
 | |
|                             ->header('X-Header-One', 'Header Value');
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'))
 | |
|                             ->header('X-Header-One', 'Header Value');
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get all customers having client_id, client_picture, client_name, client_email, client_phone.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getCustomersWith()
 | |
|     {
 | |
|         try {
 | |
|             $users = $this->user
 | |
|                     ->leftJoin('user_assign_organization', 'user_assign_organization.user_id', '=', 'users.id')
 | |
|                     ->leftJoin('organization', 'organization.id', '=', 'user_assign_organization.org_id')
 | |
|                     ->where('role', 'user')
 | |
|                     ->select('users.id', 'user_name', 'first_name', 'last_name', 'email', 'phone_number', 'users.profile_pic', 'organization.name AS company', 'users.active')
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             //dd($users);
 | |
|             return $users;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'))
 | |
|                             ->header('Authenticate: xBasic realm', 'fake');
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get a customer by id.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getCustomer()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'user_id' => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('user_id');
 | |
|             $result = $this->faveoUser->where('id', $id)->where('role', 'user')->first();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Search tickets.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function searchTicket()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'search' => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $search = $this->request->input('search');
 | |
|             $result = $this->thread->select('ticket_id')->where('title', 'like', '%'.$search.'%')->orWhere('body', 'like', '%'.$search.'%')->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get threads of a ticket.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function ticketThreads()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'id' => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('id');
 | |
|             $result = $this->user
 | |
|                     ->leftjoin('ticket_thread', 'ticket_thread.user_id', '=', 'users.id')
 | |
|                     ->select('ticket_thread.id', 'ticket_id', 'user_id', 'poster', 'source', 'title', 'body', 'is_internal', 'format', 'ip_address', 'ticket_thread.created_at', 'ticket_thread.updated_at', 'users.first_name', 'users.last_name', 'users.user_name', 'users.email', 'users.profile_pic')
 | |
|                     ->where('ticket_id', $id)
 | |
|                     ->get()
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $result;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Check the url is valid or not.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function checkUrl()
 | |
|     {
 | |
|         //dd($this->request);
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'url' => 'required|url',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
| 
 | |
|             $url = $this->request->input('url');
 | |
|             if (!str_is('*/', $url)) {
 | |
|                 $url = str_finish($url, '/');
 | |
|             }
 | |
| 
 | |
|             $url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
 | |
|             $result = $this->CallGetApi($url);
 | |
|             //dd($result);
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $ex) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Success for currect url.
 | |
|      *
 | |
|      * @return string
 | |
|      */
 | |
|     public function urlResult()
 | |
|     {
 | |
|         return 'success';
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Call curl function for Get Method.
 | |
|      *
 | |
|      * @param type $url
 | |
|      *
 | |
|      * @return type int|string|json
 | |
|      */
 | |
|     public function callGetApi($url)
 | |
|     {
 | |
|         $curl = curl_init($url);
 | |
|         curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
 | |
|         curl_setopt($curl, CURLOPT_URL, $url);
 | |
|         curl_setopt($curl, CURLOPT_HEADER, 0);
 | |
|         curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
 | |
|         $response = curl_exec($curl);
 | |
| 
 | |
|         if (curl_errno($curl)) {
 | |
|             echo 'error:'.curl_error($curl);
 | |
|         }
 | |
| 
 | |
|         return $response;
 | |
|         curl_close($curl);
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Call curl function for POST Method.
 | |
|      *
 | |
|      * @param type $url
 | |
|      * @param type $data
 | |
|      *
 | |
|      * @return type int|string|json
 | |
|      */
 | |
|     public function callPostApi($url, $data)
 | |
|     {
 | |
|         $curl = curl_init($url);
 | |
|         curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
 | |
|         curl_setopt($curl, CURLOPT_URL, $url);
 | |
|         curl_setopt($curl, CURLOPT_HEADER, 0);
 | |
|         curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
 | |
|         curl_setopt($curl, CURLOPT_POSTFIELDS, $data);
 | |
|         $response = curl_exec($curl);
 | |
| 
 | |
|         if (curl_errno($curl)) {
 | |
|             echo 'error:'.curl_error($curl);
 | |
|         }
 | |
| 
 | |
|         return $response;
 | |
|         curl_close($curl);
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * To generate api string.
 | |
|      *
 | |
|      * @return type | json
 | |
|      */
 | |
|     public function generateApiKey()
 | |
|     {
 | |
|         try {
 | |
|             $set = $this->setting->where('id', '1')->first();
 | |
|             //dd($set);
 | |
|             if ($set->api_enable == 1) {
 | |
|                 $key = str_random(32);
 | |
|                 $set->api_key = $key;
 | |
|                 $set->save();
 | |
|                 $result = $set->api_key;
 | |
| 
 | |
|                 return response()->json(compact('result'));
 | |
|             } else {
 | |
|                 $result = 'please enable api';
 | |
| 
 | |
|                 return response()->json(compact('result'));
 | |
|             }
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get help topics.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getHelpTopic()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->helptopic->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get Sla plans.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getSlaPlan()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->slaPlan->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get priorities.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getPriority()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->priority->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Get departments.
 | |
|      *
 | |
|      * @return json
 | |
|      */
 | |
|     public function getDepartment()
 | |
|     {
 | |
|         try {
 | |
|             $result = $this->department->get();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Getting the tickets.
 | |
|      *
 | |
|      * @return type json
 | |
|      */
 | |
|     public function getTickets()
 | |
|     {
 | |
|         try {
 | |
|             $tickets = $this->model->orderBy('created_at', 'desc')->paginate(10);
 | |
|             $tickets->toJson();
 | |
| 
 | |
|             return $tickets;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Fetching the Inbox details.
 | |
|      *
 | |
|      * @return type json
 | |
|      */
 | |
|     public function inbox()
 | |
|     {
 | |
|         try {
 | |
|             $user = \JWTAuth::parseToken()->authenticate();
 | |
|             $inbox = $this->user->join('tickets', function ($join) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->where('status', '=', 1);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('ticket_thread.title');
 | |
|                     })
 | |
|                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'ticket_thread.title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name', 'department.id as department_id', 'users.primary_dpt as user_dpt')
 | |
|                     ->where(function ($query) use ($user) {
 | |
|                         if ($user->role != 'admin') {
 | |
|                             $query->where('tickets.dept_id', '=', $user->primary_dpt);
 | |
|                         }
 | |
|                     })
 | |
|                     ->orderBy('updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $inbox;
 | |
|         } catch (\Exception $ex) {
 | |
|             $error = $ex->getMessage();
 | |
|             $line = $ex->getLine();
 | |
|             $file = $ex->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Create internal note.
 | |
|      *
 | |
|      * @return type json
 | |
|      */
 | |
|     public function internalNote()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'userid'   => 'required|exists:users,id',
 | |
|                         'ticketid' => 'required|exists:tickets,id',
 | |
|                         'body'     => 'required',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $userid = $this->request->input('userid');
 | |
|             $ticketid = $this->request->input('ticketid');
 | |
| 
 | |
|             $body = $this->request->input('body');
 | |
|             $thread = $this->thread->create(['ticket_id' => $ticketid, 'user_id' => $userid, 'is_internal' => 1, 'body' => $body]);
 | |
| 
 | |
|             return response()->json(compact('thread'));
 | |
|         } catch (\Exception $ex) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getTrash()
 | |
|     {
 | |
|         try {
 | |
|             $user = \JWTAuth::parseToken()->authenticate();
 | |
|             $trash = $this->user->join('tickets', function ($join) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->where('status', '=', 5);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('title');
 | |
|                     })
 | |
|                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
 | |
|                     ->where(function ($query) use ($user) {
 | |
|                         if ($user->role != 'admin') {
 | |
|                             $query->where('tickets.dept_id', '=', $user->primary_dpt);
 | |
|                         }
 | |
|                     })
 | |
|                     ->orderBy('updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $trash;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getMyTicketsAgent()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'user_id' => 'required|exists:users,id',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('user_id');
 | |
|             if ($this->user->where('id', $id)->first()->role == 'user') {
 | |
|                 $error = 'This user is not an Agent or Admin';
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             //$user = \JWTAuth::parseToken()->authenticate();
 | |
|             $result = $this->user->join('tickets', function ($join) use ($id) {
 | |
|                 $join->on('users.id', '=', 'tickets.assigned_to')
 | |
|                         ->where('status', '=', 1);
 | |
|                         //->where('user_id', '=', $id);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('title');
 | |
|                     })
 | |
|                     ->where('users.id', $id)
 | |
|                     ->select(\DB::raw('max(ticket_thread.updated_at) as updated_at'), 'user_name', 'first_name', 'last_name', 'email', 'profile_pic', 'ticket_number', 'tickets.id', 'title', 'tickets.created_at', 'department.name as department_name', 'ticket_priority.priority as priotity_name', 'sla_plan.name as sla_plan_name', 'help_topic.topic as help_topic_name', 'ticket_status.name as ticket_status_name')
 | |
| //                    ->where(function($query) use($user) {
 | |
| //                        if ($user->role != 'admin') {
 | |
| //                            $query->where('tickets.dept_id', '=', $user->primary_dpt);
 | |
| //                        }
 | |
| //                    })
 | |
|                     ->orderBy('updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $result;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getMyTicketsUser()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'user_id' => 'required|exists:users,id',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('user_id');
 | |
|             if ($this->user->where('id', $id)->first()->role == 'admin' || $this->user->where('id', $id)->first()->role == 'agent') {
 | |
|                 $error = 'This is not a client';
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $result = $this->user->join('tickets', function ($join) use ($id) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->where('user_id', '=', $id);
 | |
|             })
 | |
|                     ->join('department', 'department.id', '=', 'tickets.dept_id')
 | |
|                     ->join('ticket_priority', 'ticket_priority.priority_id', '=', 'tickets.priority_id')
 | |
|                     ->join('sla_plan', 'sla_plan.id', '=', 'tickets.sla')
 | |
|                     ->join('help_topic', 'help_topic.id', '=', 'tickets.help_topic_id')
 | |
|                     ->join('ticket_status', 'ticket_status.id', '=', 'tickets.status')
 | |
|                     ->join('ticket_thread', function ($join) {
 | |
|                         $join->on('tickets.id', '=', 'ticket_thread.ticket_id')
 | |
|                         ->whereNotNull('title');
 | |
|                     })
 | |
|                     ->select('ticket_number', 'tickets.id', 'title', 'ticket_status.name as ticket_status_name')
 | |
|                     ->orderBy('ticket_thread.updated_at', 'desc')
 | |
|                     ->groupby('tickets.id')
 | |
|                     ->distinct()
 | |
|                     ->get()
 | |
|                     // ->paginate(10)
 | |
|                     ->toJson();
 | |
| 
 | |
|             return $result;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getTicketById()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($this->request->all(), [
 | |
|                         'id' => 'required|exists:tickets,id',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $id = $this->request->input('id');
 | |
|             if (!$this->model->where('id', $id)->first()) {
 | |
|                 $error = 'There is no Ticket as ticket id: '.$id;
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $query = $this->user->join('tickets', function ($join) use ($id) {
 | |
|                 $join->on('users.id', '=', 'tickets.user_id')
 | |
|                         ->where('tickets.id', '=', $id);
 | |
|             });
 | |
|             $response = $this->differenciateHelpTopic($query);
 | |
|             //$select = 'users.email','users.user_name','users.first_name','users.last_name','tickets.id','ticket_number','num_sequence','user_id','priority_id','sla','max_open_ticket','captcha','status','lock_by','lock_at','source','isoverdue','reopened','isanswered','is_deleted', 'closed','is_transfer','transfer_at','reopened_at','duedate','closed_at','last_message_at';
 | |
| 
 | |
|             $result = $response->addSelect('users.email', 'users.user_name', 'users.first_name', 'users.last_name', 'tickets.id', 'ticket_number', 'user_id', 'priority_id', 'sla', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'reopened_at', 'duedate', 'closed_at', 'tickets.created_at', 'tickets.updated_at')->first();
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function createPagination($array, $perPage)
 | |
|     {
 | |
|         try {
 | |
|             //Get current page form url e.g. &page=6
 | |
|             $currentPage = LengthAwarePaginator::resolveCurrentPage();
 | |
| 
 | |
|             //Create a new Laravel collection from the array data
 | |
|             $collection = new Collection($array);
 | |
| 
 | |
|             //Slice the collection to get the items to display in current page
 | |
|             $currentPageSearchResults = $collection->slice($currentPage * $perPage, $perPage)->all();
 | |
| 
 | |
|             //Create our paginator and pass it to the view
 | |
|             $paginatedResults = new LengthAwarePaginator($currentPageSearchResults, count($collection), $perPage);
 | |
| 
 | |
|             return $paginatedResults;
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (\TokenExpiredException $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function collaboratorSearch()
 | |
|     {
 | |
|         $this->validate($this->request, ['term' => 'required']);
 | |
|         try {
 | |
|             $emails = $this->ticket->autosearch();
 | |
|             //return $emails;
 | |
|             $user = new User();
 | |
|             if (count($emails) > 0) {
 | |
|                 foreach ($emails as $key => $email) {
 | |
|                     $user_model = $user->where('email', $email)->first();
 | |
|                     //return $user_model;
 | |
|                     $users[$key]['name'] = $user_model->first_name.' '.$user_model->last_name;
 | |
|                     $users[$key]['email'] = $email;
 | |
|                     $users[$key]['avatar'] = $this->avatarUrl($email);
 | |
|                 }
 | |
|             }
 | |
|             //return $users;
 | |
| 
 | |
|             return response()->json(compact('users'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function avatarUrl($email)
 | |
|     {
 | |
|         try {
 | |
|             $user = new User();
 | |
|             $user = $user->where('email', $email)->first();
 | |
|             if ($user->profile_pic) {
 | |
|                 $url = url('uploads/profilepic/'.$user->profile_pic);
 | |
|             } else {
 | |
|                 $url = \Gravatar::src($email);
 | |
|             }
 | |
| 
 | |
|             return $url;
 | |
|         } catch (\Exception $ex) {
 | |
|             //return $ex->getMessage();
 | |
|             throw new \Exception($ex->getMessage());
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function addCollaboratorForTicket()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make(\Input::get(), [
 | |
|                         'email'     => 'required|email|unique:users',
 | |
|                         'ticket_id' => 'required',
 | |
|                             ]
 | |
|             );
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->messages();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $collaborator = $this->ticket->useradd();
 | |
| 
 | |
|             return response()->json(compact('collaborator'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getCollaboratorForTicket()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make(\Input::get(), [
 | |
|                         'ticket_id' => 'required',
 | |
|                             ]
 | |
|             );
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->messages();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $collaborator = $this->ticket->getCollaboratorForTicket();
 | |
| 
 | |
|             return response()->json(compact('collaborator'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         } catch (Tymon\JWTAuth\Exceptions\TokenExpiredException $ex) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function deleteCollaborator()
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make(\Input::get(), [
 | |
|                         'ticketid' => 'required',
 | |
|                         'email'    => 'required',
 | |
|                             ]
 | |
|             );
 | |
|             if ($v->fails()) {
 | |
|                 $result = $v->messages();
 | |
| 
 | |
|                 return response()->json(compact('result'));
 | |
|             }
 | |
|             $collaborator = $this->ticket->userremove();
 | |
| 
 | |
|             return response()->json(compact('collaborator'));
 | |
|         } catch (\Exception $ex) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function dependency()
 | |
|     {
 | |
|         try {
 | |
|             $department = $this->department->select('name', 'id')->get()->toArray();
 | |
|             $sla = $this->slaPlan->select('name', 'id')->get()->toArray();
 | |
|             $staff = $this->user->where('role', 'agent')->select('email', 'id')->get()->toArray();
 | |
|             $team = $this->team->select('name', 'id')->get()->toArray();
 | |
|             $priority = \DB::table('ticket_priority')->select('priority', 'priority_id')->get();
 | |
|             $helptopic = $this->helptopic->select('topic', 'id')->get()->toArray();
 | |
|             $status = \DB::table('ticket_status')->select('name', 'id')->get();
 | |
|             $source = \DB::table('ticket_source')->select('name', 'id')->get();
 | |
|             $result = ['departments' => $department, 'sla' => $sla, 'staffs' => $staff, 'teams' => $team,
 | |
|                 'priorities'         => $priority, 'helptopics' => $helptopic, 'status' => $status, 'sources' => $source, ];
 | |
| 
 | |
|             return response()->json(compact('result'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
|             $line = $e->getLine();
 | |
|             $file = $e->getFile();
 | |
| 
 | |
|             return response()->json(compact('error', 'file', 'line'));
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function differenciateHelpTopic($query)
 | |
|     {
 | |
|         $ticket = $query->first();
 | |
|         $check = 'department';
 | |
|         if ($ticket) {
 | |
|             if ($ticket->dept_id && $ticket->help_topic_id) {
 | |
|                 return $this->getSystem($check, $query);
 | |
|             }
 | |
|             if (!$ticket->dept_id && $ticket->help_topic_id) {
 | |
|                 return $query->select('tickets.help_topic_id');
 | |
|             }
 | |
|             if ($ticket->dept_id && !$ticket->help_topic_id) {
 | |
|                 return $query->select('tickets.dept_id');
 | |
|             }
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     public function getSystem($check, $query)
 | |
|     {
 | |
|         switch ($check) {
 | |
|             case 'department':
 | |
|                 return $query->select('tickets.dept_id');
 | |
|             case 'helpTopic':
 | |
|                 return $query->select('tickets.help_topic_id');
 | |
|             default:
 | |
|                 return $query->select('tickets.dept_id');
 | |
|         }
 | |
|     }
 | |
| 
 | |
|     /**
 | |
|      * Register a user with username and password.
 | |
|      *
 | |
|      * @param Request $request
 | |
|      *
 | |
|      * @return type json
 | |
|      */
 | |
|     public function register(Request $request)
 | |
|     {
 | |
|         try {
 | |
|             $v = \Validator::make($request->all(), [
 | |
|                         'email'    => 'required|email|unique:users',
 | |
|                         'password' => 'required|min:6',
 | |
|             ]);
 | |
|             if ($v->fails()) {
 | |
|                 $error = $v->errors();
 | |
| 
 | |
|                 return response()->json(compact('error'));
 | |
|             }
 | |
|             $auth = $this->user;
 | |
|             $email = $request->input('email');
 | |
|             $username = $request->input('email');
 | |
|             $password = \Hash::make($request->input('password'));
 | |
|             $role = $request->input('role');
 | |
|             if ($auth->role == 'agent') {
 | |
|                 $role = 'user';
 | |
|             }
 | |
|             $user = new User();
 | |
|             $user->password = $password;
 | |
|             $user->user_name = $username;
 | |
|             $user->email = $email;
 | |
|             $user->role = $role;
 | |
|             $user->save();
 | |
| 
 | |
|             return response()->json(compact('user'));
 | |
|         } catch (\Exception $e) {
 | |
|             $error = $e->getMessage();
 | |
| 
 | |
|             return response()->json(compact('error'));
 | |
|         }
 | |
|     }
 | |
| }
 | 
