428 lines
19 KiB
PHP
428 lines
19 KiB
PHP
@extends('themes.default1.agent.layout.agent')
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@section('Tickets')
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class="active"
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@stop
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@section('ticket-bar')
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active
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@stop
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@section('inbox')
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class="active"
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@stop
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@section('PageHeader')
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<h1>{{Lang::get('lang.tickets')}}</h1>
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@stop
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@section('content')
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<?php
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$date_time_format = UTC::getDateTimeFormat();
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if (Auth::user()->role == 'agent') {
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$dept = App\Model\helpdesk\Agent\Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->where('dept_id', '=', $dept->id)->orderBy('id', 'DESC')->paginate(20);
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} else {
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$tickets = App\Model\helpdesk\Ticket\Tickets::whereIn('status', array(1, 7))->orderBy('id', 'DESC')->paginate(20);
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}
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?>
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<!-- Main content -->
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<div class="box box-primary">
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<div class="box-header with-border">
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<h3 class="box-title">{!! Lang::get('lang.inbox') !!} </h3> <small id="title_refresh">{!! $tickets->total() !!} {!! Lang::get('lang.tickets') !!}</small>
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</div><!-- /.box-header -->
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<div class="box-body ">
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@if(Session::has('success'))
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<div class="alert alert-success alert-dismissable">
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<i class="fa fa-check-circle"> </i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails'))
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<div class="alert alert-danger alert-dismissable">
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<i class="fa fa-ban"> </i> <b> {!! Lang::get('lang.alert') !!}! </b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails')}}
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</div>
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@endif
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{!! Form::open(['id'=>'modalpopup', 'route'=>'select_all','method'=>'post']) !!}
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<!--<div class="mailbox-controls">-->
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<!-- Check all button -->
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<a class="btn btn-default btn-sm checkbox-toggle"><i class="fa fa-square-o"></i></a>
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{{-- <a class="btn btn-default btn-sm" id="click"><i class="fa fa-refresh"></i></a> --}}
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<input type="submit" class="submit btn btn-default text-orange btn-sm" id="delete" name="submit" value="{!! Lang::get('lang.delete') !!}">
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{{--@if(Auth::user()->role == 'admin')--}}
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<input type="submit" class="submit btn btn-default text-yellow btn-sm" id="close" name="submit" value="{!! Lang::get('lang.close') !!}">
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{{--@endif--}}
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<button type="button" class="btn btn-sm btn-default text-green" id="Edit_Ticket" data-toggle="modal" data-target="#MergeTickets"><i class="fa fa-code-fork"> </i> {!! Lang::get('lang.merge') !!}</button>
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<!--</div>-->
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<p><p/>
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<div class="mailbox-messages" id="refresh">
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<!--datatable-->
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{!! Datatable::table()
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->addColumn(
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"",
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Lang::get('lang.subject'),
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Lang::get('lang.ticket_id'),
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Lang::get('lang.priority'),
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Lang::get('lang.from'),
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Lang::get('lang.assigned_to'),
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Lang::get('lang.last_activity'))
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->setUrl(route('get.inbox.ticket'))
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->setOrder(array(6=>'desc'))
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->setClass('table table-hover table-bordered table-striped')
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->setCallbacks("fnCreatedRow", 'function( nRow, aData, iDataIndex ) {
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var str = aData[3];
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if(str.search("#000") == -1) {
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$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #F3F3F3"});
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$("td", nRow).mouseenter(function(){
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$("td", nRow).css({"background-color":"#DEDFE0", "font-weight":"600", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
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});
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$("td", nRow).mouseleave(function(){
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$("td", nRow).css({"background-color":"#F3F3F3", "font-weight":"600", "border-bottom":"solid 0.5px #ddd","border-right":"solid 0.5px #F3F3F3"});
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});
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} else {
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$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
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$("td", nRow).mouseenter(function(){
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$("td", nRow).css({"background-color":"#DEDFE0", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px #DEDFE0"});
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});
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$("td", nRow).mouseleave(function(){
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$("td", nRow).css({"background-color":"white", "border-bottom":"solid 0.5px #ddd", "border-right":"solid 0.5px white"});
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});
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}
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}')
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->render();!!}
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<!-- /.datatable -->
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</div><!-- /.mail-box-messages -->
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{!! Form::close() !!}
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</div><!-- /.box-body -->
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</div><!-- /. box -->
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<!-- merge tickets modal -->
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<div class="modal fade" id="MergeTickets">
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<div class="modal-dialog">
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<div class="modal-content">
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<div class="modal-header">
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<button type="button" class="close" data-dismiss="modal" id="merge-close" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title">{!! Lang::get('lang.merge-ticket') !!} </h4>
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</div><!-- /.modal-header-->
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<div class ="modal-body">
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<div class="row">
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<div class="col-md-4">
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</div>
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<div class="col-md-6" id="merge_loader" style="display:none;">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
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</div><!-- /.merge-loader -->
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</div>
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<div id="merge_body">
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<div id="merge-body-alert">
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<div class="row">
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<div class="col-md-12">
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<div id="merge-succ-alert" class="alert alert-success alert-dismissable" style="display:none;" >
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<!--<button id="dismiss-merge" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
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<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-merge-succ"></div>
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</div>
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<div id="merge-err-alert" class="alert alert-danger alert-dismissable" style="display:none;">
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<!--<button id="dismiss-merge2" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>-->
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<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
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<div id="message-merge-err"></div>
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</div>
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</div>
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</div>
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</div><!-- /.merge-alert -->
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<div id="merge-body-form">
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<div class="row">
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<div class="col-md-6">
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{!! Form::open(['id'=>'merge-form','method' => 'PATCH'] )!!}
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<label>{!! Lang::get('lang.title') !!}</label>
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<input type="text" name='title' class="form-control" value="" placeholder="Optional" />
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</div>
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<div class="col-md-6">
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<label>{!! Lang::get('lang.select-pparent-ticket') !!}</label>
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<select class="form-control" id="select-merge-parent" name='p_id' data-placeholder="{!! Lang::get('lang.select_tickets') !!}" style="width: 100%;"><option value=""></option></select>
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</div>
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</div>
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<div class="row">
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<div class="col-md-8">
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<label>{!! Lang::get('lang.merge-reason') !!}</label>
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<textarea name="reason" class="form-control"></textarea>
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</div>
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</div>
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</div><!-- mereg-body-form -->
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</div><!-- merge-body -->
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</div><!-- /.modal-body -->
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<div class="modal-footer">
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<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">{!! Lang::get('lang.close') !!}</button>
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<input type="submit" id="merge-btn" class="btn btn-primary pull-right" value="{!! Lang::get('lang.merge') !!}"></input>
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{!! Form::close() !!}
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</div><!-- /.modal-footer -->
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</div><!-- /.modal-content -->
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</div><!-- /.modal-dialog -->
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</div><!-- /.modal -->
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<!-- Modal -->
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<div class="modal fade in" id="myModal" tabindex="-1" role="dialog" aria-labelledby="myModalLabel" aria-hidden="false" style="display: none; padding-right: 15px;background-color: rgba(0, 0, 0, 0.7);">
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<div class="modal-dialog" role="document">
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<div class="col-md-2"></div>
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<div class="col-md-8">
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<div class="modal-content">
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<div class="modal-header">
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<button type="button" class="close closemodal" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">×</span></button>
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<h4 class="modal-title" id="myModalLabel"></h4>
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</div>
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<div class="modal-body" id="custom-alert-body" >
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-primary pull-left yes" data-dismiss="modal">{{Lang::get('lang.ok')}}</button>
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<button type="button" class="btn btn-default no">{{Lang::get('lang.cancel')}}</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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<script>
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var t_id = [];
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var option = null;
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$(function() {
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//Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function() {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("uncheck");
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$(".fa", this).removeClass("fa-check-square-o").addClass('fa-square-o');
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} else {
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//Check all checkboxes
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$(".mailbox-messages input[type='checkbox']").iCheck("check");
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$(".fa", this).removeClass("fa-square-o").addClass('fa-check-square-o');
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(function() {
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// Enable check and uncheck all functionality
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$(".checkbox-toggle").click(function() {
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var clicks = $(this).data('clicks');
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if (clicks) {
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//Uncheck all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("uncheck");
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// alert($("input[type='checkbox']").val());
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t_id = $('.selectval').map(function() {
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return $(this).val();
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}).get();
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// alert(checkboxValues);
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} else {
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//Check all checkboxes
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$("input[type='checkbox']", ".mailbox-messages").iCheck("check");
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// alert('Hallo');
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t_id = [];
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}
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$(this).data("clicks", !clicks);
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});
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});
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$(document).ready(function() { /// Wait till page is loaded
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$('#click').click(function() {
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$('#refresh').load('inbox #refresh');
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$('#title_refresh').load('inbox #title_refresh');
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$('#count_refresh').load('inbox #count_refresh');
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$("#show").show();
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});
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$(".select2").select2();
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$('#delete').on('click', function() {
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option = 0;
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$('#myModalLabel').html("{{Lang::get('lang.delete-tickets')}}");
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});
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$('#close').on('click', function() {
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option = 1;
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$('#myModalLabel').html("{{Lang::get('lang.close-tickets')}}");
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});
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$("#modalpopup").on('submit', function(e) {
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e.preventDefault();
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var msg = "{{Lang::get('lang.confirm')}}";
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var values = getValues();
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if (values == "") {
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msg = "{{Lang::get('lang.select-ticket')}}";
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$('.yes').html("{{Lang::get('lang.ok')}}");
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$('#myModalLabel').html("{{Lang::get('lang.alert')}}");
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} else {
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$('.yes').html("Yes");
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}
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$('#custom-alert-body').html(msg);
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$("#myModal").css("display", "block");
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});
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$(".closemodal, .no").click(function() {
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$("#myModal").css("display", "none");
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});
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$(".closemodal, .no").click(function() {
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$("#myModal").css("display", "none");
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});
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$('.yes').click(function() {
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var values = getValues();
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if (values == "") {
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$("#myModal").css("display", "none");
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} else {
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$("#myModal").css("display", "none");
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$("#modalpopup").unbind('submit');
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if (option == 0) {
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//alert('delete');
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$('#delete').click();
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} else {
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//alert('close');
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$('#close').click();
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}
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}
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});
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function getValues() {
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var values = $('.selectval:checked').map(function() {
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return $(this).val();
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}).get();
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return values;
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}
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//checking merging tickets
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$('#MergeTickets').on('show.bs.modal', function() {
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// alert("hi");
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$.ajax({
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type: "GET",
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url: "{{route('check.merge.tickets',0)}}",
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dataType: "html",
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data: {data1: t_id},
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beforeSend: function() {
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$("#merge_body").hide();
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$("#merge_loader").show();
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},
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success: function(response) {
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if (response == 0) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.select-tickets-to merge')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else if (response == 2) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.different-users')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else {
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$("#merge_body").show();
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$("#merge-body-alert").hide();
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$("#merge-body-form").show();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', false);
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$("#merge_loader").hide();
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$.ajax({
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url: "{{ route('get.merge.tickets',0) }}",
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dataType: "html",
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data: {data1: t_id},
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success: function(data) {
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$('#select-merge-parent').html(data);
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}
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// return false;
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});
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}
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}
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});
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});
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//submit merging form
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$('#merge-form').on('submit', function() {
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$.ajax({
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type: "POST",
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url: "{!! url('merge-tickets/') !!}/" + t_id,
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dataType: "json",
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data: $(this).serialize(),
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beforeSend: function() {
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$("#merge_body").hide();
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$("#merge_loader").show();
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},
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success: function(response) {
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if (response == 0) {
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$("#merge_body").show();
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$("#merge-succ-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.merge-error')}}";
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$("#merge-err-alert").show();
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$('#message-merge-err').html(message);
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} else {
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$("#merge_body").show();
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$("#merge-err-alert").hide();
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$("#merge-body-alert").show();
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$("#merge-body-form").hide();
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$("#merge_loader").hide();
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$("#merge-btn").attr('disabled', true);
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var message = "{{Lang::get('lang.merge-success')}}";
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$("#merge-succ-alert").show();
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$('#message-merge-succ').html(message);
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setInterval(function() {
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$("#alert11").hide();
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setTimeout(function() {
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var link = document.querySelector('#load-inbox');
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if (link) {
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link.click();
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}
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}, 100);
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}, 1000);
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}
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}
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})
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return false;
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});
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});
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function someFunction(id) {
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if (document.getElementById(id).checked) {
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t_id.push(id);
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// alert(t_id);
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} else if(document.getElementById(id).checked === undefined){
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var index = t_id.indexOf(id);
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if (index === -1){
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t_id.push(id);
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} else{
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t_id.splice(index, 1);
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}
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} else {
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var index = t_id.indexOf(id);
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t_id.splice(index, 1);
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// alert(t_id);
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}
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}
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</script>
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@stop
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