21910f2106
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105 lines
2.8 KiB
PHP
105 lines
2.8 KiB
PHP
<?php
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namespace App\Model\helpdesk\Ticket;
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use App\BaseModel;
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class Tickets extends BaseModel
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{
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protected $table = 'tickets';
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protected $fillable = ['id', 'ticket_number', 'num_sequence', 'user_id', 'priority_id', 'sla', 'help_topic_id', 'max_open_ticket', 'captcha', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'is_transfer', 'transfer_at', 'reopened_at', 'duedate', 'closed_at', 'last_message_at', 'last_response_at', 'created_at', 'updated_at', 'assigned_to'];
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// public function attach(){
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// return $this->hasMany('App\Model\helpdesk\Ticket\Ticket_attachments',);
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//
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// }
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public function thread()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Thread::class, 'ticket_id');
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}
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public function collaborator()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Collaborator::class, 'ticket_id');
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}
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public function helptopic()
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{
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$related = \App\Model\helpdesk\Manage\Help_topic::class;
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$foreignKey = 'help_topic_id';
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return $this->belongsTo($related, $foreignKey);
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}
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public function formdata()
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{
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return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Form_Data::class, 'ticket_id');
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}
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public function extraFields()
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{
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$id = $this->attributes['id'];
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$ticket_form_datas = \App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $id)->get();
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return $ticket_form_datas;
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}
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public function source()
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{
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$source_id = $this->attributes['source'];
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$sources = new Ticket_source();
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$source = $sources->find($source_id);
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return $source;
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}
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public function sourceCss()
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{
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$css = 'fa fa-comment';
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$source = $this->source();
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if ($source) {
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$css = $source->css_class;
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}
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return $css;
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}
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public function delete()
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{
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$this->thread()->delete();
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$this->collaborator()->delete();
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$this->formdata()->delete();
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parent::delete();
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}
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public function setAssignedToAttribute($value)
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{
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if (! $value) {
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$this->attributes['assigned_to'] = null;
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} else {
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$this->attributes['assigned_to'] = $value;
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}
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}
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public function getAssignedTo()
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{
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$agentid = $this->attributes['assigned_to'];
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if ($agentid) {
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$users = new \App\User();
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$user = $users->where('id', $agentid)->first();
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if ($user) {
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return $user;
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}
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}
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}
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public function user()
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{
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$related = \App\User::class;
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$foreignKey = 'user_id';
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return $this->belongsTo($related, $foreignKey);
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}
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}
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