21910f2106
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726 lines
27 KiB
PHP
726 lines
27 KiB
PHP
<?php
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namespace App\Http\Controllers\Admin\helpdesk;
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// controllers
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\CompanyRequest;
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use App\Http\Requests\helpdesk\EmailRequest;
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use App\Http\Requests\helpdesk\SystemRequest;
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// models
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Email\Template;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Notification\UserNotification;
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use App\Model\helpdesk\Settings\Access;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\Responder;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Settings\Ticket;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Utility\Date_format;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Time_format;
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use App\Model\helpdesk\Utility\Timezones;
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use DateTime;
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// classes
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use DB;
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use Exception;
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use Illuminate\Http\Request;
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use Input;
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use Lang;
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/**
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* SettingsController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class SettingsController2 extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return void
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*/
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public function __construct()
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{
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// $this->smtp();
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$this->middleware('auth');
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$this->middleware('roles');
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}
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/**
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* Main Settings Page.
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*
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* @return type view
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*/
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public function settings()
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{
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return view('themes.default1.admin.helpdesk.setting');
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}
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public function notificationSettings()
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{
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return view('themes.default1.admin.helpdesk.settings.notification');
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}
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public function deleteReadNoti()
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{
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$markasread = UserNotification::where('is_read', '=', 1)->get();
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foreach ($markasread as $mark) {
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$mark->delete();
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
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}
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return redirect()->back()->with('success', 'You have deleted all the read notifications');
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}
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public function deleteNotificationLog()
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{
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$days = Input::get('no_of_days');
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$date = new DateTime();
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$date->modify($days.' day');
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$formatted_date = $date->format('Y-m-d H:i:s');
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$markasread = DB::table('user_notification')->where('created_at', '<=', $formatted_date)->get();
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foreach ($markasread as $mark) {
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$mark->delete();
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\App\Model\helpdesk\Notification\Notification::whereId($mark->notification_id)->delete();
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}
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return redirect()->back()->with('success', 'You have deleted all the notification records since '.$days.' days.');
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function getStatuses()
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{
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try {
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/* fetch the values of company from company table */
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$statuss = \DB::table('ticket_status')->get();
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/* Direct to Company Settings Page */
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return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function editStatuses($id)
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{
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try {
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/* fetch the values of company from company table */
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$statuss = \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->first();
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$statuss->name = Input::get('name');
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$statuss->icon_class = Input::get('icon_class');
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$statuss->email_user = Input::get('email_user');
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$statuss->sort = Input::get('sort');
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$delete = Input::get('delete');
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if ($delete == 'yes') {
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$statuss->state = 'delete';
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} else {
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$statuss->state = Input::get('state');
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}
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$statuss->sort = Input::get('sort');
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$statuss->save();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been updated!');
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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public function createStatuses(\App\Model\helpdesk\Ticket\Ticket_Status $statuss)
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{
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// try {
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/* fetch the values of company from company table */
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$statuss->name = Input::get('name');
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$statuss->icon_class = Input::get('icon_class');
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$statuss->email_user = Input::get('email_user');
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$statuss->sort = Input::get('sort');
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$delete = Input::get('delete');
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if ($delete == 'yes') {
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$statuss->state = 'delete';
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} else {
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$statuss->state = Input::get('state');
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}
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$statuss->sort = Input::get('sort');
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$statuss->save();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been created!');
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// } catch (Exception $ex) {
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// return redirect()->back()->with('fails', $ex->errorInfo[2]);
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// }
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}
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public function deleteStatuses($id)
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{
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try {
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if ($id > 5) {
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/* fetch the values of company from company table */
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\App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
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/* Direct to Company Settings Page */
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return redirect()->back()->with('success', 'Status has been deleted');
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} else {
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return redirect()->back()->with('failed', 'You cannot delete this status');
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}
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->errorInfo[2]);
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}
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}
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/**
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* @param int $id
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* @param $compant instance of company table
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*
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* get the form for company setting page
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* @return Response
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*/
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public function getcompany(Company $company)
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{
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try {
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/* fetch the values of company from company table */
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$companys = $company->whereId('1')->first();
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/* Direct to Company Settings Page */
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return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Company $company
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* @param type CompanyRequest $request
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* @return Response
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*/
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public function postcompany($id, Company $company, CompanyRequest $request)
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{
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/* fetch the values of company request */
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$companys = $company->whereId('1')->first();
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if (Input::file('logo')) {
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$name = Input::file('logo')->getClientOriginalName();
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$destinationPath = 'uploads/company/';
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$fileName = rand(0000, 9999).'.'.$name;
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Input::file('logo')->move($destinationPath, $fileName);
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$companys->logo = $fileName;
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}
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if ($request->input('use_logo') == null) {
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$companys->use_logo = '0';
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}
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/* Check whether function success or not */
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try {
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$companys->fill($request->except('logo'))->save();
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/* redirect to Index page with Success Message */
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return redirect('getcompany')->with('success', 'Company Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getcompany')->with('fails', 'Company can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* function to delete system logo.
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*
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* @return type string
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*/
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public function deleteLogo()
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{
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$path = $_GET['data1']; //get file path of logo image
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if (! unlink($path)) {
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return 'false';
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} else {
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$companys = Company::where('id', '=', 1)->first();
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$companys->logo = null;
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$companys->use_logo = '0';
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$companys->save();
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return 'true';
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}
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// return $res;
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}
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/**
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* get the form for System setting page.
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*
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* @param type System $system
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* @param type Department $department
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* @param type Timezones $timezone
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* @param type Date_format $date
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* @param type Date_time_format $date_time
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* @param type Time_format $time
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* @return type Response
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*/
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public function getsystem(System $system, Department $department, Timezones $timezone, Date_format $date, Date_time_format $date_time, Time_format $time)
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{
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try {
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/* fetch the values of system from system table */
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$systems = $system->whereId('1')->first();
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/* Fetch the values from Department table */
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$departments = $department->get();
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/* Fetch the values from Timezones table */
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$timezones = $timezone->get();
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/* Direct to System Settings Page */
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return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type System $system
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* @param type SystemRequest $request
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* @return type Response
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*/
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public function postsystem($id, System $system, SystemRequest $request)
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{
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try {
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// dd($request);
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/* fetch the values of system request */
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$systems = $system->whereId('1')->first();
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/* fill the values to coompany table */
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/* Check whether function success or not */
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$systems->fill($request->input())->save();
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/* redirect to Index page with Success Message */
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return redirect('getsystem')->with('success', 'System Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getsystem')->with('fails', 'System can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Ticket setting page.
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*
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* @param type Ticket $ticket
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* @param type Sla_plan $sla
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* @param type Help_topic $topic
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* @param type Priority $priority
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* @return type Response
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*/
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public function getticket(Ticket $ticket, Sla_plan $sla, Help_topic $topic, Ticket_Priority $priority)
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{
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try {
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/* fetch the values of ticket from ticket table */
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$tickets = $ticket->whereId('1')->first();
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/* Fetch the values from SLA Plan table */
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$slas = $sla->get();
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/* Fetch the values from Help_topic table */
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$topics = $topic->get();
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/* Direct to Ticket Settings Page */
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return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Ticket $ticket
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* @param type Request $request
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* @return type Response
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*/
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public function postticket($id, Ticket $ticket, Request $request)
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{
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try {
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/* fetch the values of ticket request */
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$tickets = $ticket->whereId('1')->first();
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/* fill the values to coompany table */
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$tickets->fill($request->except('captcha', 'claim_response', 'assigned_ticket', 'answered_ticket', 'agent_mask', 'html', 'client_update'))->save();
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/* insert checkbox to Database */
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$tickets->captcha = $request->input('captcha');
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$tickets->claim_response = $request->input('claim_response');
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$tickets->assigned_ticket = $request->input('assigned_ticket');
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$tickets->answered_ticket = $request->input('answered_ticket');
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$tickets->agent_mask = $request->input('agent_mask');
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$tickets->html = $request->input('html');
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$tickets->client_update = $request->input('client_update');
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$tickets->collision_avoid = $request->input('collision_avoid');
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/* Check whether function success or not */
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$tickets->save();
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/* redirect to Index page with Success Message */
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return redirect('getticket')->with('success', 'Ticket Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getticket')->with('fails', 'Ticket can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Email setting page.
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*
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* @param type Email $email
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* @param type Template $template
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* @param type Emails $email1
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* @return type Response
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*/
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public function getemail(Email $email, Template $template, Emails $email1)
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{
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try {
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/* fetch the values of email from Email table */
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$emails = $email->whereId('1')->first();
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/* Fetch the values from Template table */
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$templates = $template->get();
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/* Fetch the values from Emails table */
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$emails1 = $email1->get();
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/* Direct to Email Settings Page */
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return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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}
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}
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/**
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* Update the specified resource in storage.
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*
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* @param type int $id
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* @param type Email $email
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* @param type EmailRequest $request
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* @return type Response
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*/
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public function postemail($id, Email $email, EmailRequest $request)
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{
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try {
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/* fetch the values of email request */
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$emails = $email->whereId('1')->first();
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/* fill the values to email table */
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$emails->fill($request->except('email_fetching', 'all_emails', 'email_collaborator', 'strip', 'attachment'))->save();
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/* insert checkboxes to database */
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// $emails->email_fetching = $request->input('email_fetching');
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// $emails->notification_cron = $request->input('notification_cron');
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$emails->all_emails = $request->input('all_emails');
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$emails->email_collaborator = $request->input('email_collaborator');
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$emails->strip = $request->input('strip');
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$emails->attachment = $request->input('attachment');
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/* Check whether function success or not */
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$emails->save();
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/* redirect to Index page with Success Message */
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return redirect('getemail')->with('success', 'Email Updated Successfully');
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('getemail')->with('fails', 'Email can not Updated'.'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for cron job setting page.
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*
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* @param type Email $email
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* @param type Template $template
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* @param type Emails $email1
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* @return type Response
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*/
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public function getSchedular(Email $email, Template $template, Emails $email1)
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{
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// try {
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/* fetch the values of email from Email table */
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$emails = $email->whereId('1')->first();
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/* Fetch the values from Template table */
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$templates = $template->get();
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/* Fetch the values from Emails table */
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$emails1 = $email1->get();
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return view('themes.default1.admin.helpdesk.settings.crone', compact('emails', 'templates', 'emails1'));
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// } catch {
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// }
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}
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/**
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* Update the specified resource in storage for cron job.
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*
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* @param type Email $email
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* @param type EmailRequest $request
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* @return type Response
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*/
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public function postSchedular(Email $email, Template $template, Emails $email1, Request $request)
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{
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// dd($request);
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try {
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/* fetch the values of email request */
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$emails = $email->whereId('1')->first();
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if ($request->email_fetching) {
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$emails->email_fetching = $request->email_fetching;
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} else {
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$emails->email_fetching = 0;
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}
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if ($request->notification_cron) {
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$emails->notification_cron = $request->notification_cron;
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} else {
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$emails->notification_cron = 0;
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}
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$emails->save();
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/* redirect to Index page with Success Message */
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return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
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} catch (Exception $e) {
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/* redirect to Index page with Fails Message */
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return redirect('job-scheduler')->with('fails', Lang::get('lang.job-scheduler-error').'<li>'.$e->getMessage().'</li>');
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}
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}
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/**
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* get the form for Access setting page.
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*
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* @param type Access $access
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* @return type Response
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*/
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// public function getaccess(Access $access) {
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// try {
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// /* fetch the values of access from access table */
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// $accesses = $access->whereId('1')->first();
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// // Direct to Access Settings Page
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// return view('themes.default1.admin.helpdesk.settings.access', compact('accesses'));
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// } catch (Exception $e) {
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// return view('404');
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// }
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// }
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/**
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* Update the specified resource in storage.
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*
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* @param type Access $access
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* @param type Request $request
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* @return type Response
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*/
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// public function postaccess(Access $access, Request $request) {
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// try {
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// /* fetch the values of access request */
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// $accesses = $access->whereId('1')->first();
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// /* fill the values to access table */
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// $accesses->fill($request->except('password_reset', 'bind_agent_ip', 'reg_require', 'quick_access'))->save();
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// /* insert checkbox value to DB */
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// $accesses->password_reset = $request->input('password_reset');
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// $accesses->bind_agent_ip = $request->input('bind_agent_ip');
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// $accesses->reg_require = $request->input('reg_require');
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// $accesses->quick_access = $request->input('quick_access');
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// /* Check whether function success or not */
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// if ($accesses->save() == true) {
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// /* redirect to Index page with Success Message */
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// return redirect('getaccess')->with('success', 'Access Updated Successfully');
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// } else {
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// /* redirect to Index page with Fails Message */
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// return redirect('getaccess')->with('fails', 'Access can not Updated');
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|
// }
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// } catch (Exception $e) {
|
|
// /* redirect to Index page with Fails Message */
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|
// return redirect('getaccess')->with('fails', 'Access can not Updated');
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|
// }
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|
// }
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|
|
|
/**
|
|
* get the form for Responder setting page.
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|
*
|
|
* @param type Responder $responder
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|
* @return type Response
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|
*/
|
|
public function getresponder(Responder $responder)
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|
{
|
|
try {
|
|
/* fetch the values of responder from responder table */
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|
$responders = $responder->whereId('1')->first();
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|
/* Direct to Responder Settings Page */
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|
return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
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} catch (Exception $e) {
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return redirect()->back()->with('fails', $e->getMessage());
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|
}
|
|
}
|
|
|
|
/**
|
|
* Update the specified resource in storage.
|
|
*
|
|
* @param type Responder $responder
|
|
* @param type Request $request
|
|
* @return type
|
|
*/
|
|
public function postresponder(Responder $responder, Request $request)
|
|
{
|
|
try {
|
|
/* fetch the values of responder request */
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|
$responders = $responder->whereId('1')->first();
|
|
/* insert Checkbox value to DB */
|
|
$responders->new_ticket = $request->input('new_ticket');
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|
$responders->agent_new_ticket = $request->input('agent_new_ticket');
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|
$responders->submitter = $request->input('submitter');
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|
$responders->participants = $request->input('participants');
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|
$responders->overlimit = $request->input('overlimit');
|
|
/* fill the values to coompany table */
|
|
/* Check whether function success or not */
|
|
$responders->save();
|
|
/* redirect to Index page with Success Message */
|
|
return redirect('getresponder')->with('success', 'Responder Updated Successfully');
|
|
} catch (Exception $e) {
|
|
/* redirect to Index page with Fails Message */
|
|
return redirect('getresponder')->with('fails', 'Responder can not Updated'.'<li>'.$e->getMessage().'</li>');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* get the form for Alert setting page.
|
|
*
|
|
* @param type Alert $alert
|
|
* @return type Response
|
|
*/
|
|
public function getalert(Alert $alert)
|
|
{
|
|
try {
|
|
/* fetch the values of alert from alert table */
|
|
$alerts = $alert->whereId('1')->first();
|
|
/* Direct to Alert Settings Page */
|
|
return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
|
|
} catch (Exception $e) {
|
|
return redirect()->back()->with('fails', $e->getMessage());
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Update the specified resource in storage.
|
|
*
|
|
* @param type $id
|
|
* @param type Alert $alert
|
|
* @param type Request $request
|
|
* @return type Response
|
|
*/
|
|
public function postalert($id, Alert $alert, Request $request)
|
|
{
|
|
try {
|
|
/* fetch the values of alert request */
|
|
$alerts = $alert->whereId('1')->first();
|
|
/* Insert Checkbox to DB */
|
|
$alerts->assignment_status = $request->input('assignment_status');
|
|
$alerts->ticket_status = $request->input('ticket_status');
|
|
$alerts->overdue_department_member = $request->input('overdue_department_member');
|
|
$alerts->sql_error = $request->input('sql_error');
|
|
$alerts->excessive_failure = $request->input('excessive_failure');
|
|
$alerts->overdue_status = $request->input('overdue_status');
|
|
$alerts->overdue_assigned_agent = $request->input('overdue_assigned_agent');
|
|
$alerts->overdue_department_manager = $request->input('overdue_department_manager');
|
|
$alerts->internal_status = $request->input('internal_status');
|
|
$alerts->internal_last_responder = $request->input('internal_last_responder');
|
|
$alerts->internal_assigned_agent = $request->input('internal_assigned_agent');
|
|
$alerts->internal_department_manager = $request->input('internal_department_manager');
|
|
$alerts->assignment_assigned_agent = $request->input('assignment_assigned_agent');
|
|
$alerts->assignment_team_leader = $request->input('assignment_team_leader');
|
|
$alerts->assignment_team_member = $request->input('assignment_team_member');
|
|
$alerts->system_error = $request->input('system_error');
|
|
$alerts->transfer_department_member = $request->input('transfer_department_member');
|
|
$alerts->transfer_department_manager = $request->input('transfer_department_manager');
|
|
$alerts->transfer_assigned_agent = $request->input('transfer_assigned_agent');
|
|
$alerts->transfer_status = $request->input('transfer_status');
|
|
$alerts->message_organization_accmanager = $request->input('message_organization_accmanager');
|
|
$alerts->message_department_manager = $request->input('message_department_manager');
|
|
$alerts->message_assigned_agent = $request->input('message_assigned_agent');
|
|
$alerts->message_last_responder = $request->input('message_last_responder');
|
|
$alerts->message_status = $request->input('message_status');
|
|
$alerts->ticket_organization_accmanager = $request->input('ticket_organization_accmanager');
|
|
$alerts->ticket_department_manager = $request->input('ticket_department_manager');
|
|
$alerts->ticket_department_member = $request->input('ticket_department_member');
|
|
$alerts->ticket_admin_email = $request->input('ticket_admin_email');
|
|
|
|
if ($request->input('system_error') == null) {
|
|
$str = '%0%';
|
|
$path = app_path('../config/app.php');
|
|
$content = \File::get($path);
|
|
$content = str_replace('%1%', $str, $content);
|
|
\File::put($path, $content);
|
|
} else {
|
|
$str = '%1%';
|
|
$path = app_path('../config/app.php');
|
|
$content = \File::get($path);
|
|
$content = str_replace('%0%', $str, $content);
|
|
\File::put($path, $content);
|
|
}
|
|
/* fill the values to coompany table */
|
|
/* Check whether function success or not */
|
|
$alerts->save();
|
|
/* redirect to Index page with Success Message */
|
|
return redirect('getalert')->with('success', 'Alert Updated Successfully');
|
|
} catch (Exception $e) {
|
|
/* redirect to Index page with Fails Message */
|
|
return redirect('getalert')->with('fails', 'Alert can not Updated'.'<li>'.$e->getMessage().'</li>');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* To display the list of ratings in the system.
|
|
*
|
|
* @return type View
|
|
*/
|
|
public function RatingSettings()
|
|
{
|
|
$ratings = DB::table('settings_ratings')->get();
|
|
|
|
return view('themes.default1.admin.helpdesk.settings.ratings', compact('ratings'));
|
|
}
|
|
|
|
/**
|
|
* To store rating data.
|
|
*
|
|
* @return type Redirect
|
|
*/
|
|
public function PostRatingSettings($slug)
|
|
{
|
|
$name = Input::get('rating_name');
|
|
$publish = Input::get('publish');
|
|
$modify = Input::get('modify');
|
|
DB::table('settings_ratings')->whereSlug($slug)->update(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
|
|
|
|
return redirect()->back()->with('success', 'Successfully updated');
|
|
}
|
|
|
|
public function createRating()
|
|
{
|
|
$name = Input::get('rating_name');
|
|
$publish = Input::get('publish');
|
|
$modify = Input::get('modify');
|
|
DB::table('settings_ratings')->insert(['rating_name' => $name, 'publish' => $publish, 'modify' => $modify]);
|
|
|
|
return redirect()->back()->with('success', 'Successfully created this rating');
|
|
}
|
|
|
|
/**
|
|
* To delete a type of rating.
|
|
*
|
|
* @return type Redirect
|
|
*/
|
|
public function RatingDelete($slug)
|
|
{
|
|
DB::table('settings_ratings')->whereSlug($slug)->delete();
|
|
|
|
return redirect()->back()->with('success', 'Successfully Deleted');
|
|
}
|
|
|
|
/**
|
|
* Generate Api key.
|
|
*
|
|
* @return type json
|
|
*/
|
|
public function generateApiKey()
|
|
{
|
|
$key = str_random(32);
|
|
|
|
return $key;
|
|
}
|
|
}
|