62 lines
2.3 KiB
PHP
62 lines
2.3 KiB
PHP
<?php
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use Illuminate\Database\Migrations\Migration;
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use Illuminate\Database\Schema\Blueprint;
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class CreateTicketsTable extends Migration
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{
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/**
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* Run the migrations.
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*
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* @return void
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*/
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public function up()
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{
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Schema::create('tickets', function (Blueprint $table) {
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$table->increments('id');
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$table->string('ticket_number');
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$table->integer('user_id')->unsigned()->nullable()->index('user_id');
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$table->integer('dept_id')->unsigned()->nullable()->index('dept_id');
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$table->integer('team_id')->unsigned()->nullable()->index('team_id');
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$table->integer('priority_id')->unsigned()->nullable()->index('priority_id');
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$table->integer('sla')->unsigned()->nullable()->index('sla');
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$table->integer('help_topic_id')->unsigned()->nullable()->index('help_topic_id');
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$table->integer('status')->unsigned()->nullable()->index('status');
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$table->boolean('rating');
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$table->boolean('ratingreply');
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$table->integer('flags');
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$table->integer('ip_address');
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$table->integer('assigned_to')->unsigned()->nullable()->index('assigned_to');
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$table->integer('lock_by');
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$table->dateTime('lock_at')->nullable();
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$table->integer('source')->unsigned()->nullable()->index('source');
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$table->integer('isoverdue');
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$table->integer('reopened');
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$table->integer('isanswered');
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$table->integer('html');
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$table->integer('is_deleted');
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$table->integer('closed');
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$table->boolean('is_transferred');
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$table->dateTime('transferred_at');
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$table->dateTime('reopened_at')->nullable();
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$table->dateTime('duedate')->nullable();
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$table->dateTime('closed_at')->nullable();
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$table->dateTime('last_message_at')->nullable();
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$table->dateTime('last_response_at')->nullable();
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$table->integer('approval');
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$table->integer('follow_up');
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$table->timestamps();
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});
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}
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/**
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* Reverse the migrations.
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*
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* @return void
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*/
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public function down()
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{
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Schema::drop('tickets');
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}
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}
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