2730 lines
124 KiB
PHP
2730 lines
124 KiB
PHP
<?php
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namespace App\Http\Controllers\Agent\helpdesk;
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// controllers
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use App\Http\Controllers\Common\PhpMailController;
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use App\Http\Controllers\Controller;
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// requests
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use App\Http\Requests\helpdesk\CreateTicketRequest;
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use App\Http\Requests\helpdesk\TicketRequest;
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// models
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Email\Emails;
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use App\Model\helpdesk\Form\Fields;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Ticket\Ticket_attachments;
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use App\Model\helpdesk\Ticket\Ticket_Collaborator;
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use App\Model\helpdesk\Ticket\Ticket_Form_Data;
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use App\Model\helpdesk\Ticket\Ticket_Priority;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Ticket\Ticket_Thread;
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use App\Model\helpdesk\Ticket\Tickets;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Timezones;
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use App\User;
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use Auth;
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use DB;
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use Exception;
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// classes
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use Hash;
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use Illuminate\support\Collection;
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use Input;
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use Lang;
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use Mail;
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use PDF;
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use UTC;
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/**
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* TicketController.
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*
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* @author Ladybird <info@ladybirdweb.com>
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*/
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class TicketController extends Controller
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{
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/**
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* Create a new controller instance.
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*
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* @return type response
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*/
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public function __construct(PhpMailController $PhpMailController)
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{
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$this->PhpMailController = $PhpMailController;
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$this->middleware('auth');
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}
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/**
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* Show the Inbox ticket list page.
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*
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* @return type response
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*/
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public function inbox_ticket_list()
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{
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return view('themes.default1.agent.helpdesk.ticket.inbox');
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}
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public function get_inbox()
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{
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if (Auth::user()->role == 'admin') {
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$tickets = Tickets::where('status', '=', 1)->get();
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} else {
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$dept = DB::table('department')->where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', 1)->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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// dd($ticket->id);
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
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// $count = count($threads);
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// dd($threads);
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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//return $threads->id;
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
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//return "loda";
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})
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->addColumn('from', function ($ticket) {
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
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return "<span style='color:#508983'>".$from->user_name.'</span>';
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})
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->addColumn('Last Replier', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == 'user') {
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$rep = '#F39C12';
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$username = $LastResponse->user_name;
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} else {
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$rep = '#000';
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
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->addColumn('assigned_to', function ($ticket) {
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Unassigned</span>";
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} else {
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$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
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return UTC::usertimezone($TicketDatarow->updated_at);
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})
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->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
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->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
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->make();
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}
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/**
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* Show the Open ticket list page.
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*
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* @return type response
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*/
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public function open_ticket_list()
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{
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return view('themes.default1.agent.helpdesk.ticket.open');
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}
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public function get_open()
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{
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if (Auth::user()->role == 'admin') {
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// $tickets = Tickets::where('status','=',1)->get();;
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->get();
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} else {
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// $dept = DB::table('department')->where('name','=',Auth::user()->primary_dpt)->first();
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// $tickets = Tickets::where('status',1)->where('dept_id', '=', $dept->id)->get();
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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//return $threads->id;
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
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//return "loda";
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})
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->addColumn('from', function ($ticket) {
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
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return "<span style='color:#508983'>".$from->user_name.'</span>';
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})
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->addColumn('Last Replier', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
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if ($LastResponse->role == 'user') {
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$rep = '#F39C12';
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$username = $LastResponse->user_name;
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} else {
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$rep = '#000';
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
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if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
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$username = $LastResponse->user_name;
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}
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}
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
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->addColumn('assigned_to', function ($ticket) {
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Unassigned</span>";
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} else {
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$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
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// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
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return UTC::usertimezone($TicketDatarow->updated_at);
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})
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->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
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->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
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->make();
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}
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/**
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* Show the answered ticket list page.
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*
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* @return type response
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*/
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public function answered_ticket_list()
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{
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return view('themes.default1.agent.helpdesk.ticket.answered');
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}
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public function get_answered()
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{
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if (Auth::user()->role == 'admin') {
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// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->get();
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} else {
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// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
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// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
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$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
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$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id', '=', $dept->id)->get();
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}
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return \Datatable::collection(new Collection($tickets))
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->addColumn('id', function ($ticket) {
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return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
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})
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->addColumn('subject', function ($ticket) {
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$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
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if (isset($subject->title)) {
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$string = $subject->title;
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if (strlen($string) > 20) {
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$stringCut = substr($string, 0, 30);
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$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
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}
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} else {
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$string = '(no subject)';
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}
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//collabrations
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$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
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$collab = count($collaborators);
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if ($collab > 0) {
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$collabString = ' <i class="fa fa-users"></i>';
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} else {
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$collabString = null;
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}
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$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
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$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
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$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
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$attachCount = count($attachment);
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if ($attachCount > 0) {
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$attachString = ' <i class="fa fa-paperclip"></i>';
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} else {
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$attachString = '';
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}
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//return $threads->id;
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
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})
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->addColumn('ticket_number', function ($ticket) {
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return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
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})
|
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->addColumn('priority', function ($ticket) {
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$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
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return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
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//return "loda";
|
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})
|
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->addColumn('from', function ($ticket) {
|
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$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
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return "<span style='color:#508983'>".$from->user_name.'</span>';
|
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})
|
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->addColumn('Last Replier', function ($ticket) {
|
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
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$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
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$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
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if ($LastResponse->role == 'user') {
|
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$rep = '#F39C12';
|
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$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
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$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
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}
|
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}
|
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return "<span style='color:".$rep."'>".$username.'</span>';
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})
|
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->addColumn('assigned_to', function ($ticket) {
|
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if ($ticket->assigned_to == null) {
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return "<span style='color:red'>Usernassigned</span>";
|
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} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
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return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
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}
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})
|
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->addColumn('Last', function ($ticket) {
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$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
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$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
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// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
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return UTC::usertimezone($TicketDatarow->updated_at);
|
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})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* Show the Myticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function myticket_ticket_list()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.myticket');
|
||
}
|
||
|
||
public function get_myticket()
|
||
{
|
||
if (Auth::user()->role == 'admin') {
|
||
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
} else {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
}
|
||
|
||
return \Datatable::collection(new Collection($tickets))
|
||
->addColumn('id', function ($ticket) {
|
||
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
|
||
})
|
||
->addColumn('subject', function ($ticket) {
|
||
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
|
||
if (isset($subject->title)) {
|
||
$string = $subject->title;
|
||
if (strlen($string) > 20) {
|
||
$stringCut = substr($string, 0, 30);
|
||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||
}
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
//collabrations
|
||
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
|
||
$collab = count($collaborators);
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
|
||
$attachCount = count($attachment);
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
//return $threads->id;
|
||
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
|
||
})
|
||
->addColumn('ticket_number', function ($ticket) {
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($ticket) {
|
||
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
||
|
||
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
||
//return "loda";
|
||
})
|
||
->addColumn('from', function ($ticket) {
|
||
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
||
|
||
return "<span style='color:#508983'>".$from->user_name.'</span>';
|
||
})
|
||
->addColumn('Last Replier', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
||
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
||
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
||
if ($LastResponse->role == 'user') {
|
||
$rep = '#F39C12';
|
||
$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
||
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
||
}
|
||
}
|
||
|
||
return "<span style='color:".$rep."'>".$username.'</span>';
|
||
})
|
||
->addColumn('assigned_to', function ($ticket) {
|
||
if ($ticket->assigned_to == null) {
|
||
return "<span style='color:red'>Usernassigned</span>";
|
||
} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
||
|
||
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
|
||
}
|
||
})
|
||
->addColumn('Last', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
||
|
||
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
|
||
return UTC::usertimezone($TicketDatarow->updated_at);
|
||
})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* Show the Overdue ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function overdue_ticket_list()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.overdue');
|
||
}
|
||
|
||
/**
|
||
* Show the Closed ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function closed_ticket_list()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.closed');
|
||
}
|
||
|
||
public function get_closed()
|
||
{
|
||
if (Auth::user()->role == 'admin') {
|
||
$tickets = Tickets::where('status', '>', 1)->where('status', '<', 4)->get();
|
||
} else {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
$tickets = Tickets::where('status', '>', 1)->where('dept_id', '=', $dept->id)->where('status', '<', 4)->get();
|
||
}
|
||
|
||
return \Datatable::collection(new Collection($tickets))
|
||
->addColumn('id', function ($ticket) {
|
||
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
|
||
})
|
||
->addColumn('subject', function ($ticket) {
|
||
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
|
||
if (isset($subject->title)) {
|
||
$string = $subject->title;
|
||
if (strlen($string) > 20) {
|
||
$stringCut = substr($string, 0, 30);
|
||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||
}
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
//collabrations
|
||
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
|
||
$collab = count($collaborators);
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
|
||
$attachCount = count($attachment);
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
//return $threads->id;
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
|
||
})
|
||
->addColumn('ticket_number', function ($ticket) {
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($ticket) {
|
||
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
||
|
||
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
||
//return "loda";
|
||
})
|
||
->addColumn('from', function ($ticket) {
|
||
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
||
|
||
return "<span style='color:#508983'>".$from->user_name.'</span>';
|
||
})
|
||
->addColumn('Last Replier', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
||
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
||
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
||
if ($LastResponse->role == 'user') {
|
||
$rep = '#F39C12';
|
||
$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
||
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
||
}
|
||
}
|
||
|
||
return "<span style='color:".$rep."'>".$username.'</span>';
|
||
})
|
||
->addColumn('assigned_to', function ($ticket) {
|
||
if ($ticket->assigned_to == null) {
|
||
return "<span style='color:red'>Usernassigned</span>";
|
||
} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
||
|
||
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
|
||
}
|
||
})
|
||
->addColumn('Last', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
||
|
||
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
|
||
return UTC::usertimezone($TicketDatarow->updated_at);
|
||
})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* Show the ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function assigned_ticket_list()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.assigned');
|
||
}
|
||
|
||
public function get_assigned()
|
||
{
|
||
if (Auth::user()->role == 'admin') {
|
||
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->get();
|
||
} else {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get();
|
||
}
|
||
|
||
return \Datatable::collection(new Collection($tickets))
|
||
->addColumn('id', function ($ticket) {
|
||
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
|
||
})
|
||
->addColumn('subject', function ($ticket) {
|
||
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
|
||
if (isset($subject->title)) {
|
||
$string = $subject->title;
|
||
if (strlen($string) > 20) {
|
||
$stringCut = substr($string, 0, 30);
|
||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||
}
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
//collabrations
|
||
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
|
||
$collab = count($collaborators);
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
|
||
$attachCount = count($attachment);
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
//return $threads->id;
|
||
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
|
||
})
|
||
->addColumn('ticket_number', function ($ticket) {
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($ticket) {
|
||
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
||
|
||
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
||
//return "loda";
|
||
})
|
||
->addColumn('from', function ($ticket) {
|
||
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
||
|
||
return "<span style='color:#508983'>".$from->user_name.'</span>';
|
||
})
|
||
->addColumn('Last Replier', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
||
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
||
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
||
if ($LastResponse->role == 'user') {
|
||
$rep = '#F39C12';
|
||
$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
||
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
||
}
|
||
}
|
||
|
||
return "<span style='color:".$rep."'>".$username.'</span>';
|
||
})
|
||
->addColumn('assigned_to', function ($ticket) {
|
||
if ($ticket->assigned_to == null) {
|
||
return "<span style='color:red'>Usernassigned</span>";
|
||
} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
||
|
||
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
|
||
}
|
||
})
|
||
->addColumn('Last', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
||
|
||
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
|
||
return UTC::usertimezone($TicketDatarow->updated_at);
|
||
})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* Show the New ticket page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function newticket()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.new');
|
||
}
|
||
|
||
/**
|
||
* Save the data of new ticket and show the New ticket page with result.
|
||
*
|
||
* @param type CreateTicketRequest $request
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function post_newticket(CreateTicketRequest $request)
|
||
{
|
||
try {
|
||
$email = $request->input('email');
|
||
$fullname = $request->input('fullname');
|
||
$helptopic = $request->input('helptopic');
|
||
$sla = $request->input('sla');
|
||
$duedate = $request->input('duedate');
|
||
if ($request->input('assignto')) {
|
||
$assignto = $request->input('assignto');
|
||
} else {
|
||
$assignto = null;
|
||
}
|
||
$subject = $request->input('subject');
|
||
$body = $request->input('body');
|
||
$priority = $request->input('priority');
|
||
$phone = $request->input('phone');
|
||
$source = Ticket_source::where('name', '=', 'agent')->first();
|
||
$headers = null;
|
||
$help = Help_topic::where('id', '=', $helptopic)->first();
|
||
$form_data = null;
|
||
//create user
|
||
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) {
|
||
return Redirect('newticket')->with('success', 'Ticket created successfully!');
|
||
} else {
|
||
return Redirect('newticket')->with('fails', 'fails');
|
||
}
|
||
} catch (Exception $e) {
|
||
dd($e);
|
||
|
||
return Redirect()->back()->with('fails', '<li>'.$e->errorInfo.'</li>');
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Shows the ticket thread details.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function thread($id)
|
||
{
|
||
/* $lock = Tickets::where('id','=',$id)->first();
|
||
if($lock->lock_by == Auth::user()->id || $lock->lock_at < date('Y-m-d H:i:s', strtotime('-3 minutes', strtotime($lock->lock_at)))) {
|
||
if(Auth::user()->role == 'agent'){
|
||
|
||
$dept = Department::where('id','=',Auth::user()->primary_dpt)->first();
|
||
|
||
$tickets = Tickets::where('id', '=', $id)->where('dept_id','=', $dept->id)->first();
|
||
} else {
|
||
$tickets = Tickets::where('id', '=', $id)->first();
|
||
}
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
|
||
} else {
|
||
return Redirect()->back()->with('fails', 'This ticket has been locked by other agent');
|
||
} */
|
||
if (Auth::user()->role == 'agent') {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
|
||
$tickets = Tickets::where('id', '=', $id)->where('dept_id', '=', $dept->id)->first();
|
||
} elseif (Auth::user()->role == 'admin') {
|
||
$tickets = Tickets::where('id', '=', $id)->first();
|
||
} elseif (Auth::user()->role == 'user') {
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_id = \Crypt::encrypt($id);
|
||
// dd($ticket_id);
|
||
return redirect()->route('check_ticket', compact('ticket_id'));
|
||
}
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
//$tickets = Tickets::where('id', '=', $id)->first();
|
||
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
|
||
}
|
||
|
||
/**
|
||
* Replying a ticket.
|
||
*
|
||
* @param type Ticket_Thread $thread
|
||
* @param type TicketRequest $request
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta)
|
||
{
|
||
$attachments = $request->file('attachment');
|
||
$check_attachment = null;
|
||
// Event fire
|
||
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
|
||
$eventuserid = $eventthread->user_id;
|
||
$emailadd = User::where('id', $eventuserid)->first()->email;
|
||
$source = $eventthread->source;
|
||
$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
|
||
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
|
||
// dd($attachments);
|
||
// }
|
||
//return $attachments;
|
||
$reply_content = $request->input('reply_content');
|
||
$thread->ticket_id = $request->input('ticket_ID');
|
||
$thread->poster = 'support';
|
||
$thread->body = $request->input('reply_content');
|
||
$thread->user_id = Auth::user()->id;
|
||
$ticket_id = $request->input('ticket_ID');
|
||
//dd($ticket_id);
|
||
$tickets = Tickets::where('id', '=', $ticket_id)->first();
|
||
$tickets->isanswered = '1';
|
||
$tickets->save();
|
||
|
||
$ticket_user = User::where('id', '=', $tickets->user_id)->first();
|
||
|
||
if ($tickets->assigned_to == 0) {
|
||
$tickets->assigned_to = Auth::user()->id;
|
||
$tickets->save();
|
||
$thread2 = new Ticket_Thread();
|
||
$thread2->ticket_id = $thread->ticket_id;
|
||
$thread2->user_id = Auth::user()->id;
|
||
$thread2->is_internal = 1;
|
||
$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread2->save();
|
||
}
|
||
if ($tickets->status > 1) {
|
||
$tickets->status = '1';
|
||
$tickets->closed_at = '0';
|
||
$tickets->closed = null;
|
||
$tickets->reopened_at = date('Y-m-d H:i:s');
|
||
$tickets->reopened = 1;
|
||
$tickets->isanswered = '1';
|
||
$tickets->save();
|
||
}
|
||
$thread->save();
|
||
|
||
//$atachPath = '';
|
||
foreach ($attachments as $attachment) {
|
||
if ($attachment != null) {
|
||
$name = $attachment->getClientOriginalName();
|
||
//dd(dirname($attachment));
|
||
$type = $attachment->getClientOriginalExtension();
|
||
$size = $attachment->getSize();
|
||
$data = file_get_contents($attachment->getRealPath());
|
||
// $tem_path = $attachment->getRealPath();
|
||
// $tem = basename($tem_path).PHP_EOL;
|
||
// //dd($tem);
|
||
$attachPath = $attachment->getRealPath();
|
||
//dd($attachPath);
|
||
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
|
||
|
||
$check_attachment = 1;
|
||
} else {
|
||
$check_attachment = null;
|
||
}
|
||
}
|
||
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
|
||
$ticket_subject = $thread->title;
|
||
$user_id = $tickets->user_id;
|
||
$user = User::where('id', '=', $user_id)->first();
|
||
$email = $user->email;
|
||
$user_name = $user->user_name;
|
||
$ticket_number = $tickets->ticket_number;
|
||
$company = $this->company();
|
||
$username = $ticket_user->user_name;
|
||
if (!empty(Auth::user()->agent_sign)) {
|
||
$agentsign = Auth::user()->agent_sign;
|
||
} else {
|
||
$agentsign = null;
|
||
}
|
||
|
||
// Event
|
||
\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
|
||
|
||
// sending attachments via php mail function
|
||
$message = '';
|
||
if ($check_attachment == 1) {
|
||
$attachment_files = $attachments;
|
||
// dd($attachment_files);
|
||
} else {
|
||
$attachment_files = null;
|
||
}
|
||
|
||
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
|
||
|
||
$emails = Emails::where('department', '=', $tickets->dept_id)->first();
|
||
|
||
try {
|
||
$this->PhpMailController->sendmail(
|
||
$from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'body' => $request->input('reply_content'), 'scenario' => 'ticket-reply-agent', 'attachments' => $attachment_files], $template_variables = ['ticket_number' => $ticket_number, 'user' => $username, 'agent_sign' => $agentsign]
|
||
);
|
||
} catch (\Exception $e) {
|
||
return 0;
|
||
}
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Ticket edit and save ticket data.
|
||
*
|
||
* @param type $ticket_id
|
||
* @param type Ticket_Thread $thread
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)
|
||
{
|
||
if (Input::get('subject') == null) {
|
||
return 1;
|
||
} elseif (Input::get('sla_paln') == null) {
|
||
return 2;
|
||
} elseif (Input::get('help_topic') == null) {
|
||
return 3;
|
||
} elseif (Input::get('ticket_source') == null) {
|
||
return 4;
|
||
} elseif (Input::get('ticket_priority') == null) {
|
||
return 5;
|
||
} else {
|
||
$ticket = $ticket->where('id', '=', $ticket_id)->first();
|
||
$ticket->sla = Input::get('sla_paln');
|
||
$ticket->help_topic_id = Input::get('help_topic');
|
||
$ticket->source = Input::get('ticket_source');
|
||
$ticket->priority_id = Input::get('ticket_priority');
|
||
$ticket->save();
|
||
|
||
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
|
||
$threads->title = Input::get('subject');
|
||
$threads->save();
|
||
|
||
return 0;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Print Ticket Details.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type respponse
|
||
*/
|
||
public function ticket_print($id)
|
||
{
|
||
$tickets = Tickets::where('id', '=', $id)->first();
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'tickets', 'thread'))->render();
|
||
|
||
return PDF::load($html)->show();
|
||
}
|
||
|
||
/**
|
||
* Generates Ticket Number.
|
||
*
|
||
* @param type $ticket_number
|
||
*
|
||
* @return type integer
|
||
*/
|
||
public function ticketNumber($ticket_number)
|
||
{
|
||
$number = $ticket_number;
|
||
$number = explode('-', $number);
|
||
$number1 = $number[0];
|
||
if ($number1 == 'ZZZZ') {
|
||
$number1 = 'AAAA';
|
||
}
|
||
$number2 = $number[1];
|
||
if ($number2 == '9999') {
|
||
$number2 = '0000';
|
||
}
|
||
$number3 = $number[2];
|
||
if ($number3 == '9999999') {
|
||
$number3 = '0000000';
|
||
}
|
||
$number1++;
|
||
$number2++;
|
||
$number3++;
|
||
$number2 = sprintf('%04s', $number2);
|
||
$number3 = sprintf('%07s', $number3);
|
||
$array = [$number1, $number2, $number3];
|
||
$number = implode('-', $array);
|
||
|
||
return $number;
|
||
}
|
||
|
||
/**
|
||
* check email for dublicate entry.
|
||
*
|
||
* @param type $email
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function checkEmail($email)
|
||
{
|
||
$check = User::where('email', '=', $email)->first();
|
||
if ($check == true) {
|
||
return $check;
|
||
} else {
|
||
return false;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Create User while creating ticket.
|
||
*
|
||
* @param type $emailadd
|
||
* @param type $username
|
||
* @param type $subject
|
||
* @param type $phone
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
* @param type $system
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data)
|
||
{
|
||
// define global variables
|
||
// dd($source);
|
||
// dd($emailadd);
|
||
$email;
|
||
$username;
|
||
|
||
// check emails
|
||
$ticket_creator = $username;
|
||
$checkemail = $this->checkEmail($emailadd);
|
||
$company = $this->company();
|
||
if ($checkemail == false) {
|
||
// Generate password
|
||
$password = $this->generateRandomString();
|
||
// create user
|
||
$user = new User();
|
||
if ($username == null) {
|
||
$username = $emailadd;
|
||
}
|
||
$user->user_name = $username;
|
||
$user->email = $emailadd;
|
||
$user->password = Hash::make($password);
|
||
$user->phone_number = $phone;
|
||
$user->role = 'user';
|
||
$user->active = '1';
|
||
// mail user his/her password
|
||
\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
// Event fire
|
||
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
|
||
// if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
|
||
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
|
||
// })) {
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]);
|
||
} catch (\Exception $e) {
|
||
// return 0;
|
||
}
|
||
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
|
||
// })) {
|
||
// need to do something here....
|
||
}
|
||
} else {
|
||
$username = $checkemail->username;
|
||
$user_id = $checkemail->id;
|
||
}
|
||
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data);
|
||
$ticket_number2 = $ticket_number[0];
|
||
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
|
||
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
|
||
|
||
// $sending_emails = Emails::where('department', '=', $ticketdata->dept_id)->first();
|
||
// if($sending_emails == null) {
|
||
// $from_email = $this->system_mail();
|
||
// } else {
|
||
// $from_email = $sending_emails->id;
|
||
// }
|
||
// dd($threaddata);
|
||
$is_reply = $ticket_number[1];
|
||
$system = $this->system();
|
||
$updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
|
||
if ($ticket_number2) {
|
||
// send ticket create details to user
|
||
if ($is_reply == 0) {
|
||
$mail = 'create-ticket-agent';
|
||
if (Auth::user()) {
|
||
$sign = Auth::user()->agent_sign;
|
||
} else {
|
||
$sign = $company;
|
||
}
|
||
|
||
if ($source == 3) {
|
||
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
|
||
// $message->to($emailadd, $username)->subject($updated_subject);
|
||
// });
|
||
// dd($body);
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
} else {
|
||
$body2 = null;
|
||
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
|
||
// $message->to($emailadd, $username)->subject($updated_subject);
|
||
// });
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
} else {
|
||
$mail = 'ticket-reply-agent';
|
||
}
|
||
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
|
||
// send email to admin
|
||
$admins = User::where('role', '=', 'admin')->get();
|
||
// $ticket_creator = $user->user_name;
|
||
foreach ($admins as $admin) {
|
||
$admin_email = $admin->email;
|
||
$admin_user = $admin->first_name;
|
||
// Mail::send('emails.'.$mail, ['agent' => $admin_user,'content'=>$body, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) {
|
||
// $message->to($admin_email, $admin_user)->subject($updated_subject);
|
||
// });
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
}
|
||
|
||
if ($is_reply == 0) {
|
||
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
|
||
// send email to agents
|
||
$agents = User::where('role', '=', 'agent')->get();
|
||
// dd($agents);
|
||
foreach ($agents as $agent) {
|
||
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
|
||
|
||
if ($department_data->name == $agent->primary_dpt) {
|
||
$agent_email = $agent->email;
|
||
$agent_user = $agent->first_name;
|
||
// Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
|
||
// $message->to($agent_email, $agent_user)->subject($updated_subject);
|
||
// });
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $agent_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
}
|
||
}
|
||
}
|
||
|
||
if ($ticketdata->assigned_to) {
|
||
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
|
||
$agent_email = $assigned_to->email;
|
||
$agent_user = $assigned_to->first_name;
|
||
// Mail::send('emails.'.$mail, ['agent' => $assigned_to->user_name ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $assigned_to->email, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
|
||
// $message->to($agent_email, $agent_user)->subject($updated_subject);
|
||
// });
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $assigned_to->user_name, 'ticket_number' => $ticket_number2, 'email_address' => $assigned_to->email, 'name' => $ticket_creator]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
}
|
||
|
||
return ['0' => $ticket_number2, '1' => true];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Default helptopic.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_helptopic()
|
||
{
|
||
$helptopic = '1';
|
||
|
||
return $helptopic;
|
||
}
|
||
|
||
/**
|
||
* Default SLA plan.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_sla()
|
||
{
|
||
$sla = '1';
|
||
|
||
return $sla;
|
||
}
|
||
|
||
/**
|
||
* Default Priority.
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function default_priority()
|
||
{
|
||
$priority = '1';
|
||
|
||
return $prioirty;
|
||
}
|
||
|
||
/**
|
||
* Check the response of the ticket.
|
||
*
|
||
* @param type $user_id
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
|
||
{
|
||
// $read_ticket_number = substr($subject, 0, 6);
|
||
$read_ticket_number = explode('[#', $subject);
|
||
if (isset($read_ticket_number[1])) {
|
||
// dd($read_ticket_number);
|
||
// if ($read_ticket_number == 'Re: [#' or $read_ticket_number == 'RE: [#') {
|
||
// dd($read_ticket_number);
|
||
$separate = explode(']', $read_ticket_number[1]);
|
||
$new_subject = substr($separate[0], 0, 20);
|
||
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
|
||
$thread_body = explode('---Reply above this line---', $body);
|
||
$body = $thread_body[0];
|
||
if (count($find_number) > 0) {
|
||
$id = $find_number->id;
|
||
$ticket_number = $find_number->ticket_number;
|
||
if ($find_number->status > 1) {
|
||
$find_number->status = 1;
|
||
$find_number->closed = 0;
|
||
$find_number->closed_at = date('Y-m-d H:i:s');
|
||
$find_number->reopened = 1;
|
||
$find_number->reopened_at = date('Y-m-d H:i:s');
|
||
$find_number->save();
|
||
|
||
$ticket_status = Ticket_Status::where('id', '=', 1)->first();
|
||
|
||
$user_name = User::where('id', '=', $user_id)->first();
|
||
|
||
if ($user_name->role == 'user') {
|
||
$username = $user_name->user_name;
|
||
} elseif ($user_name->role == 'agent' or $user_name->role == 'admin') {
|
||
$username = $user_name->first_name.' '.$user_name->last_name;
|
||
}
|
||
|
||
$ticket_threads = new Ticket_Thread();
|
||
$ticket_threads->ticket_id = $id;
|
||
$ticket_threads->user_id = $user_id;
|
||
$ticket_threads->is_internal = 1;
|
||
$ticket_threads->body = $ticket_status->message.' '.$username;
|
||
$ticket_threads->save();
|
||
}
|
||
if (isset($id)) {
|
||
if ($this->ticketThread($subject, $body, $id, $user_id)) {
|
||
return [$ticket_number, 1];
|
||
}
|
||
}
|
||
} else {
|
||
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
|
||
|
||
return [$ticket_number, 0];
|
||
}
|
||
} else {
|
||
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
|
||
|
||
return [$ticket_number, 0];
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Create Ticket.
|
||
*
|
||
* @param type $user_id
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $helptopic
|
||
* @param type $sla
|
||
* @param type $priority
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
|
||
{
|
||
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
|
||
if ($max_number == null) {
|
||
$ticket_number = 'AAAA-9999-9999999';
|
||
} else {
|
||
foreach ($max_number as $number) {
|
||
$ticket_number = $max_number->ticket_number;
|
||
}
|
||
}
|
||
|
||
$ticket = new Tickets();
|
||
$ticket->ticket_number = $this->ticketNumber($ticket_number);
|
||
$ticket->user_id = $user_id;
|
||
$ticket->dept_id = $dept;
|
||
$ticket->help_topic_id = $helptopic;
|
||
$ticket->sla = $sla;
|
||
$ticket->assigned_to = $assignto;
|
||
$ticket->status = '1';
|
||
$ticket->priority_id = $priority;
|
||
$ticket->source = $source;
|
||
$ticket->save();
|
||
|
||
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
|
||
$ovdate = $ticket->created_at;
|
||
// dd($sla_plan->grace_period);
|
||
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
|
||
$ticket->duedate = $new_date;
|
||
$ticket->save();
|
||
// dd($ticket->duedate);
|
||
|
||
$ticket_number = $ticket->ticket_number;
|
||
$id = $ticket->id;
|
||
|
||
// store Form Data
|
||
// Form Data comes from raising a ticket from client panel
|
||
// dd($helptopic);
|
||
if ($form_data != null) {
|
||
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
|
||
$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
|
||
foreach ($form_data as $key => $form_details) {
|
||
foreach ($forms as $from) {
|
||
if ($from->name == $key) {
|
||
$form_value = new Ticket_Form_Data();
|
||
$form_value->ticket_id = $id;
|
||
$form_value->title = $from->label;
|
||
$form_value->content = $form_details;
|
||
$form_value->save();
|
||
}
|
||
}
|
||
}
|
||
}
|
||
// store collaborators
|
||
// dd($headers);
|
||
$this->storeCollaborators($headers, $id);
|
||
if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
|
||
return $ticket_number;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Generate Ticket Thread.
|
||
*
|
||
* @param type $subject
|
||
* @param type $body
|
||
* @param type $id
|
||
* @param type $user_id
|
||
*
|
||
* @return type
|
||
*/
|
||
public function ticketThread($subject, $body, $id, $user_id)
|
||
{
|
||
$thread = new Ticket_Thread();
|
||
$thread->user_id = $user_id;
|
||
$thread->ticket_id = $id;
|
||
$thread->poster = 'client';
|
||
$thread->title = $subject;
|
||
$thread->body = $body;
|
||
if ($thread->save()) {
|
||
return true;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Generate a random string for password.
|
||
*
|
||
* @param type $length
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function generateRandomString($length = 10)
|
||
{
|
||
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
|
||
$charactersLength = strlen($characters);
|
||
$randomString = '';
|
||
for ($i = 0; $i < $length; $i++) {
|
||
$randomString .= $characters[rand(0, $charactersLength - 1)];
|
||
}
|
||
|
||
return $randomString;
|
||
}
|
||
|
||
/**
|
||
* function to Ticket Close.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function close($id, Tickets $ticket)
|
||
{
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
$ticket_status->status = 3;
|
||
$ticket_status->closed = 1;
|
||
$ticket_status->closed_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
|
||
$user_id = $ticket_status->user_id;
|
||
$user = User::where('id', '=', $user_id)->first();
|
||
$email = $user->email;
|
||
$user_name = $user->user_name;
|
||
$ticket_number = $ticket_status->ticket_number;
|
||
|
||
$system_from = $this->company();
|
||
|
||
// Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) {
|
||
// $message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
|
||
// });
|
||
|
||
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
|
||
if ($sending_emails == null) {
|
||
$from_email = $this->system_mail();
|
||
} else {
|
||
$from_email = $sending_emails->id;
|
||
}
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
|
||
} catch (\Exception $e) {
|
||
return 0;
|
||
}
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been closed';
|
||
}
|
||
|
||
/**
|
||
* function to Ticket resolved.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function resolve($id, Tickets $ticket)
|
||
{
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
$ticket_status->status = 2;
|
||
$ticket_status->closed = 1;
|
||
$ticket_status->closed_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been resolved';
|
||
}
|
||
|
||
/**
|
||
* function to Open Ticket.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type
|
||
*/
|
||
public function open($id, Tickets $ticket)
|
||
{
|
||
$ticket_status = $ticket->where('id', '=', $id)->first();
|
||
$ticket_status->status = 1;
|
||
$ticket_status->reopened_at = date('Y-m-d H:i:s');
|
||
$ticket_status->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_status->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
|
||
return 'your ticket'.$ticket_status->ticket_number.' has been opened';
|
||
}
|
||
|
||
/**
|
||
* Function to delete ticket.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function delete($id, Tickets $ticket)
|
||
{
|
||
$ticket_delete = $ticket->where('id', '=', $id)->first();
|
||
if ($ticket_delete->status == 5) {
|
||
$ticket_delete->delete();
|
||
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
|
||
foreach ($ticket_threads as $ticket_thread) {
|
||
$ticket_thread->delete();
|
||
}
|
||
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
|
||
foreach ($ticket_attachments as $ticket_attachment) {
|
||
$ticket_attachment->delete();
|
||
}
|
||
|
||
return 'your ticket has been delete';
|
||
} else {
|
||
$ticket_delete->is_deleted = 1;
|
||
$ticket_delete->status = 5;
|
||
$ticket_delete->save();
|
||
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket_delete->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
$thread->save();
|
||
|
||
return 'your ticket'.$ticket_delete->ticket_number.' has been delete';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Function to ban an email.
|
||
*
|
||
* @param type $id
|
||
* @param type Tickets $ticket
|
||
*
|
||
* @return type string
|
||
*/
|
||
public function ban($id, Tickets $ticket)
|
||
{
|
||
$ticket_ban = $ticket->where('id', '=', $id)->first();
|
||
$ban_email = $ticket_ban->user_id;
|
||
$user = User::where('id', '=', $ban_email)->first();
|
||
$user->ban = 1;
|
||
$user->save();
|
||
$Email = $user->email;
|
||
|
||
return 'the user has been banned';
|
||
}
|
||
|
||
/**
|
||
* function to assign ticket.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function assign($id)
|
||
{
|
||
$UserEmail = Input::get('assign_to');
|
||
$assign_to = explode('_', $UserEmail);
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
|
||
if ($assign_to[0] == 'team') {
|
||
$ticket->team_id = $assign_to[1];
|
||
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
|
||
$assignee = $team_detail->name;
|
||
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->save();
|
||
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This Ticket has been assigned to '.$assignee;
|
||
$thread->save();
|
||
|
||
// $master = Auth::user()->first_name . " " . Auth::user()->last_name;
|
||
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
|
||
// // ticket assigned send mail
|
||
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
|
||
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
|
||
// });
|
||
// }
|
||
} elseif ($assign_to[0] == 'user') {
|
||
$ticket->assigned_to = $assign_to[1];
|
||
$user_detail = User::where('id', '=', $assign_to[1])->first();
|
||
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
|
||
|
||
$company = $this->company();
|
||
$system = $this->system();
|
||
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->save();
|
||
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This Ticket has been assigned to '.$assignee;
|
||
$thread->save();
|
||
|
||
$agent = $user_detail->first_name;
|
||
$agent_email = $user_detail->email;
|
||
|
||
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
|
||
// ticket assigned send mail
|
||
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
|
||
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
|
||
// });
|
||
// $sending_emails = Emails::where('department', '=', $ticket->dept_id)->first();
|
||
// if($sending_emails == null) {
|
||
// $from_email = $this->system_mail();
|
||
// } else {
|
||
// $from_email = $sending_emails->id;
|
||
// }
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
|
||
} catch (\Exception $e) {
|
||
return 0;
|
||
}
|
||
|
||
// }
|
||
}
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Function to post internal note.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function InternalNote($id)
|
||
{
|
||
$InternalContent = Input::get('InternalContent');
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$NewThread = new Ticket_Thread();
|
||
$NewThread->ticket_id = $thread->ticket_id;
|
||
$NewThread->user_id = Auth::user()->id;
|
||
// $NewThread->thread_type = 'M';
|
||
$NewThread->is_internal = 1;
|
||
$NewThread->poster = Auth::user()->role;
|
||
$NewThread->title = $thread->title;
|
||
$NewThread->body = $InternalContent;
|
||
$NewThread->save();
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Function to surrender a ticket.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function surrender($id)
|
||
{
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
|
||
// if($ticket->assigned_to == Auth::user()->id)
|
||
// {
|
||
$InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
|
||
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$NewThread = new Ticket_Thread();
|
||
$NewThread->ticket_id = $thread->ticket_id;
|
||
$NewThread->user_id = Auth::user()->id;
|
||
$NewThread->is_internal = 1;
|
||
$NewThread->poster = Auth::user()->role;
|
||
$NewThread->title = $thread->title;
|
||
$NewThread->body = $InternalContent;
|
||
$NewThread->save();
|
||
// }
|
||
|
||
$ticket->assigned_to = null;
|
||
$ticket->save();
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* Search.
|
||
*
|
||
* @param type $keyword
|
||
*
|
||
* @return type array
|
||
*/
|
||
public function search($keyword)
|
||
{
|
||
if (isset($keyword)) {
|
||
$data = ['ticket_number' => Tickets::search($keyword)];
|
||
|
||
return $data;
|
||
} else {
|
||
return 'no results';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Search.
|
||
*
|
||
* @param type $keyword
|
||
*
|
||
* @return type array
|
||
*/
|
||
public function stores($ticket_number)
|
||
{
|
||
$this->layout->header = $ticket_number;
|
||
$content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets()))
|
||
->with('header', $this->layout->header)
|
||
->with('ticket_number', \App\Model\Tickets::stores($ticket_number));
|
||
if (Request::header('X-PJAX')) {
|
||
return $content;
|
||
} else {
|
||
$this->layout->content = $content;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* store_collaborators.
|
||
*
|
||
* @param type $headers
|
||
*
|
||
* @return type
|
||
*/
|
||
public function storeCollaborators($headers, $id)
|
||
{
|
||
$company = $this->company();
|
||
if (isset($headers)) {
|
||
foreach ($headers as $email => $name) {
|
||
if ($name == null) {
|
||
$name = $email;
|
||
}
|
||
$name = $name;
|
||
$email = $email;
|
||
if ($this->checkEmail($email) == false) {
|
||
$create_user = new User();
|
||
$create_user->user_name = $name;
|
||
$create_user->email = $email;
|
||
$create_user->active = 1;
|
||
$create_user->role = 'user';
|
||
$password = $this->generateRandomString();
|
||
$create_user->password = Hash::make($password);
|
||
$create_user->save();
|
||
$user_id = $create_user->id;
|
||
|
||
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd' => $email], function ($message) use ($email, $name) {
|
||
// $message->to($email, $name)->subject('password');
|
||
// });
|
||
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
|
||
// if($sending_emails == null) {
|
||
// $from_email = $this->system_mail();
|
||
// } else {
|
||
// $from_email = $sending_emails->id;
|
||
// }
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
} catch (\Exception $e) {
|
||
}
|
||
} else {
|
||
$user = $this->checkEmail($email);
|
||
$user_id = $user->id;
|
||
}
|
||
$collaborator_store = new Ticket_Collaborator();
|
||
$collaborator_store->isactive = 1;
|
||
$collaborator_store->ticket_id = $id;
|
||
$collaborator_store->user_id = $user_id;
|
||
$collaborator_store->role = 'ccc';
|
||
$collaborator_store->save();
|
||
}
|
||
}
|
||
|
||
return true;
|
||
}
|
||
|
||
/**
|
||
* company.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function company()
|
||
{
|
||
$company = Company::Where('id', '=', '1')->first();
|
||
if ($company->company_name == null) {
|
||
$company = 'Support Center';
|
||
} else {
|
||
$company = $company->company_name;
|
||
}
|
||
|
||
return $company;
|
||
}
|
||
|
||
/**
|
||
* system.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function system()
|
||
{
|
||
$system = System::Where('id', '=', '1')->first();
|
||
if ($system->name == null) {
|
||
$system = 'Support Center';
|
||
} else {
|
||
$system = $system->name;
|
||
}
|
||
|
||
return $system;
|
||
}
|
||
|
||
/**
|
||
* function to search.
|
||
*
|
||
* @return type
|
||
*/
|
||
// public function search() {
|
||
// $product = Input::get('type');
|
||
// $word = Input::get('name_startsWith');
|
||
// if ($product == 'product') {
|
||
// $starts_with = strtoupper($word);
|
||
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
|
||
// $data = array();
|
||
// foreach ($rows as $row) {
|
||
// array_push($data, $row->name);
|
||
// }
|
||
// print_r(json_encode($data));
|
||
// }
|
||
// if ($product == 'product_table') {
|
||
// $row_num = Input::get('row_num');
|
||
// $starts_with = strtoupper($word);
|
||
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
|
||
// $data = array();
|
||
// foreach ($rows as $row) {
|
||
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
|
||
// array_push($data, $name);
|
||
// }
|
||
// print_r(json_encode($data));
|
||
// }
|
||
// }
|
||
|
||
/**
|
||
* shows trashed tickets.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function trash()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.trash');
|
||
}
|
||
|
||
public function get_trash()
|
||
{
|
||
if (Auth::user()->role == 'admin') {
|
||
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
|
||
$tickets = Tickets::where('status', '=', 5)->get();
|
||
|
||
// $tickets = Tickets::where('assigned_to', '=', null)->where('status','1')->get();
|
||
} else {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
$tickets = Tickets::where('status', '=', 5)->where('dept_id', '=', $dept->id)->get();
|
||
|
||
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
|
||
// $tickets = Tickets::where('assigned_to', '=', null)->where('dept_id','=',$dept->id)->get();
|
||
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
|
||
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
}
|
||
|
||
return \Datatable::collection(new Collection($tickets))
|
||
->addColumn('id', function ($ticket) {
|
||
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
|
||
})
|
||
->addColumn('subject', function ($ticket) {
|
||
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
|
||
if (isset($subject->title)) {
|
||
$string = $subject->title;
|
||
if (strlen($string) > 20) {
|
||
$stringCut = substr($string, 0, 30);
|
||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||
}
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
//collabrations
|
||
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
|
||
$collab = count($collaborators);
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
|
||
$attachCount = count($attachment);
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
//return $threads->id;
|
||
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
|
||
})
|
||
->addColumn('ticket_number', function ($ticket) {
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($ticket) {
|
||
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
||
|
||
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
||
//return "loda";
|
||
})
|
||
->addColumn('from', function ($ticket) {
|
||
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
||
|
||
return "<span style='color:#508983'>".$from->user_name.'</span>';
|
||
})
|
||
->addColumn('Last Replier', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
||
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
||
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
||
if ($LastResponse->role == 'user') {
|
||
$rep = '#F39C12';
|
||
$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
||
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
||
}
|
||
}
|
||
|
||
return "<span style='color:".$rep."'>".$username.'</span>';
|
||
})
|
||
->addColumn('assigned_to', function ($ticket) {
|
||
if ($ticket->assigned_to == null) {
|
||
return "<span style='color:red'>Unassigned</span>";
|
||
} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
||
|
||
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
|
||
}
|
||
})
|
||
->addColumn('Last', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
||
|
||
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
|
||
return UTC::usertimezone($TicketDatarow->updated_at);
|
||
})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* shows unassigned tickets.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function unassigned()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.unassigned');
|
||
}
|
||
|
||
public function get_unassigned()
|
||
{
|
||
if (Auth::user()->role == 'admin') {
|
||
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
|
||
$tickets = Tickets::where('assigned_to', '=', null)->where('status', '1')->get();
|
||
} else {
|
||
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
|
||
$tickets = Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->get();
|
||
|
||
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
|
||
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
|
||
}
|
||
|
||
return \Datatable::collection(new Collection($tickets))
|
||
->addColumn('id', function ($ticket) {
|
||
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
|
||
})
|
||
->addColumn('subject', function ($ticket) {
|
||
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
|
||
if (isset($subject->title)) {
|
||
$string = $subject->title;
|
||
if (strlen($string) > 20) {
|
||
$stringCut = substr($string, 0, 30);
|
||
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
|
||
}
|
||
} else {
|
||
$string = '(no subject)';
|
||
}
|
||
//collabrations
|
||
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
|
||
$collab = count($collaborators);
|
||
if ($collab > 0) {
|
||
$collabString = ' <i class="fa fa-users"></i>';
|
||
} else {
|
||
$collabString = null;
|
||
}
|
||
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
|
||
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
|
||
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
|
||
$attachCount = count($attachment);
|
||
if ($attachCount > 0) {
|
||
$attachString = ' <i class="fa fa-paperclip"></i>';
|
||
} else {
|
||
$attachString = '';
|
||
}
|
||
//return $threads->id;
|
||
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string." <span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
|
||
})
|
||
->addColumn('ticket_number', function ($ticket) {
|
||
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'</a>';
|
||
})
|
||
->addColumn('priority', function ($ticket) {
|
||
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
|
||
|
||
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
|
||
//return "loda";
|
||
})
|
||
->addColumn('from', function ($ticket) {
|
||
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
|
||
|
||
return "<span style='color:#508983'>".$from->user_name.'</span>';
|
||
})
|
||
->addColumn('Last Replier', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
|
||
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
|
||
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
|
||
if ($LastResponse->role == 'user') {
|
||
$rep = '#F39C12';
|
||
$username = $LastResponse->user_name;
|
||
} else {
|
||
$rep = '#000';
|
||
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
|
||
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
|
||
$username = $LastResponse->user_name;
|
||
}
|
||
}
|
||
|
||
return "<span style='color:".$rep."'>".$username.'</span>';
|
||
})
|
||
->addColumn('assigned_to', function ($ticket) {
|
||
if ($ticket->assigned_to == null) {
|
||
return "<span style='color:red'>Unassigned</span>";
|
||
} else {
|
||
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
|
||
|
||
return "<span style='color:green'>".$assign->first_name.' '.$assign->last_name.'</span>';
|
||
}
|
||
})
|
||
->addColumn('Last', function ($ticket) {
|
||
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
|
||
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
|
||
|
||
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
|
||
return UTC::usertimezone($TicketDatarow->updated_at);
|
||
})
|
||
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
|
||
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
|
||
->make();
|
||
}
|
||
|
||
/**
|
||
* shows tickets assigned to Auth::user().
|
||
*
|
||
* @return type
|
||
*/
|
||
public function myticket()
|
||
{
|
||
return view('themes.default1.agent.helpdesk.ticket.myticket');
|
||
}
|
||
|
||
/**
|
||
* cleanMe.
|
||
*
|
||
* @param type $input
|
||
*
|
||
* @return type
|
||
*/
|
||
public function cleanMe($input)
|
||
{
|
||
$input = mysqli_real_escape_string($input);
|
||
$input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');
|
||
$input = strip_tags($input);
|
||
$input = stripslashes($input);
|
||
|
||
return $input;
|
||
}
|
||
|
||
/**
|
||
* autosearch.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function autosearch($id)
|
||
{
|
||
$term = \Input::get('term');
|
||
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->lists('email');
|
||
echo json_encode($user);
|
||
}
|
||
|
||
/**
|
||
* autosearch2.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function autosearch2(User $user)
|
||
{
|
||
$user = $user->lists('email');
|
||
echo json_encode($user);
|
||
}
|
||
|
||
/**
|
||
* autosearch.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function usersearch()
|
||
{
|
||
$email = Input::get('search');
|
||
$ticket_id = Input::get('ticket_id');
|
||
$data = User::where('email', '=', $email)->first();
|
||
|
||
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
|
||
if (!isset($ticket_collaborator)) {
|
||
$ticket_collaborator = new Ticket_Collaborator();
|
||
$ticket_collaborator->isactive = 1;
|
||
$ticket_collaborator->ticket_id = $ticket_id;
|
||
$ticket_collaborator->user_id = $data->id;
|
||
$ticket_collaborator->role = 'ccc';
|
||
$ticket_collaborator->save();
|
||
|
||
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
|
||
} else {
|
||
return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
|
||
}
|
||
}
|
||
|
||
/**
|
||
* useradd.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function useradd()
|
||
{
|
||
$name = Input::get('name');
|
||
$email = Input::get('email');
|
||
$ticket_id = Input::get('ticket_id');
|
||
$user_search = User::where('email', '=', $email)->first();
|
||
if (isset($user_serach)) {
|
||
return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
|
||
} else {
|
||
$company = $this->company();
|
||
$user = new User();
|
||
$user->user_name = $name;
|
||
$user->email = $email;
|
||
$password = $this->generateRandomString();
|
||
$user->password = \Hash::make($password);
|
||
$user->role = 'user';
|
||
$user->active = 1;
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
|
||
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd'=>$email], function ($message) use ($email, $name) {
|
||
// $message->to($email, $name)->subject('password');
|
||
// });
|
||
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
|
||
// if($sending_emails == null) {
|
||
// $from_email = $this->system_mail();
|
||
// } else {
|
||
// $from_email = $sending_emails->id;
|
||
// }
|
||
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
}
|
||
$ticket_collaborator = new Ticket_Collaborator();
|
||
$ticket_collaborator->isactive = 1;
|
||
$ticket_collaborator->ticket_id = $ticket_id;
|
||
$ticket_collaborator->user_id = $user->id;
|
||
$ticket_collaborator->role = 'ccc';
|
||
$ticket_collaborator->save();
|
||
|
||
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
|
||
}
|
||
// return '<div id="alert11" class="alert alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
|
||
}
|
||
|
||
/**
|
||
* user remove.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function userremove()
|
||
{
|
||
$id = Input::get('data1');
|
||
$ticket_collaborator = Ticket_Collaborator::where('id', '=', $id)->delete();
|
||
|
||
return 1;
|
||
}
|
||
|
||
/**
|
||
* select_all.
|
||
*
|
||
* @return type
|
||
*/
|
||
public function select_all()
|
||
{
|
||
if (Input::has('select_all')) {
|
||
$selectall = Input::get('select_all');
|
||
$value = Input::get('submit');
|
||
foreach ($selectall as $delete) {
|
||
$ticket = Tickets::whereId($delete)->first();
|
||
if ($value == 'Delete') {
|
||
$ticket->status = 5;
|
||
$ticket->save();
|
||
} elseif ($value == 'Close') {
|
||
$ticket->status = 2;
|
||
$ticket->closed = 1;
|
||
$ticket->closed_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
} elseif ($value == 'Open') {
|
||
$ticket->status = 1;
|
||
$ticket->reopened = 1;
|
||
$ticket->reopened_at = date('Y-m-d H:i:s');
|
||
$ticket->closed = 0;
|
||
$ticket->closed_at = null;
|
||
$ticket->save();
|
||
}
|
||
}
|
||
if ($value == 'Delete') {
|
||
return redirect()->back()->with('success', 'Moved to trash');
|
||
} elseif ($value == 'Close') {
|
||
return redirect()->back()->with('success', 'Tickets has been Closed');
|
||
} elseif ($value == 'Open') {
|
||
return redirect()->back()->with('success', 'Ticket has been Opened');
|
||
}
|
||
}
|
||
|
||
return redirect()->back()->with('fails', 'None Selected!');
|
||
}
|
||
|
||
/**
|
||
* user time zone.
|
||
*
|
||
* @param type $utc
|
||
*
|
||
* @return type date
|
||
*/
|
||
public static function usertimezone($utc)
|
||
{
|
||
$set = System::whereId('1')->first();
|
||
$timezone = Timezones::whereId($set->time_zone)->first();
|
||
$tz = $timezone->name;
|
||
$format = $set->date_time_format;
|
||
date_default_timezone_set($tz);
|
||
$offset = date('Z', strtotime($utc));
|
||
$format = Date_time_format::whereId($format)->first()->format;
|
||
$date = date($format, strtotime($utc) + $offset);
|
||
|
||
return $date;
|
||
}
|
||
|
||
/**
|
||
* lock.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type null
|
||
*/
|
||
public function lock($id)
|
||
{
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_by = Auth::user()->id;
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
}
|
||
|
||
/**
|
||
* Show the deptopen ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptopen($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.open', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.open', compact('id'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Show the deptclose ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptclose($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Show the deptinprogress ticket list page.
|
||
*
|
||
* @return type response
|
||
*/
|
||
public function deptinprogress($id)
|
||
{
|
||
$dept = Department::where('name', '=', $id)->first();
|
||
if (Auth::user()->role == 'agent') {
|
||
if (Auth::user()->primary_dpt == $dept->id) {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
|
||
} else {
|
||
return redirect()->back()->with('fails', 'Unauthorised!');
|
||
}
|
||
} else {
|
||
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
|
||
}
|
||
}
|
||
|
||
/**
|
||
* Store ratings of the user.
|
||
*
|
||
* @return type Redirect
|
||
*/
|
||
public function rating($id, $rating)
|
||
{
|
||
Tickets::where('id', $id)->update(['rating' => $rating]);
|
||
|
||
return redirect()->back()->with('Success', 'Thank you for your rating!');
|
||
}
|
||
|
||
/**
|
||
* Store Client rating about reply of agent quality.
|
||
*
|
||
* @return type Redirect
|
||
*/
|
||
public function ratingReply($id, $rating)
|
||
{
|
||
Tickets::where('id', $id)->update(['ratingreply' => $rating]);
|
||
|
||
return redirect()->back()->with('Success', 'Thank you for your rating!');
|
||
}
|
||
|
||
/**
|
||
* System default email.
|
||
*/
|
||
public function system_mail()
|
||
{
|
||
$email = Email::where('id', '=', '1')->first();
|
||
|
||
return $email->sys_email;
|
||
}
|
||
|
||
/**
|
||
* checkLock($id)
|
||
* function to check and lock ticket.
|
||
*
|
||
* @param int $id
|
||
*
|
||
* @return int
|
||
*/
|
||
public function checkLock($id)
|
||
{
|
||
$ticket = DB::table('tickets')->select('id', 'lock_at', 'lock_by')->where('id', '=', $id)->first();
|
||
$cad = DB::table('settings_ticket')->select('collision_avoid')->where('id', '=', 1)->first();
|
||
$cad = $cad->collision_avoid; //collision avoid duration defined in system
|
||
|
||
$to_time = strtotime($ticket->lock_at); //last locking time
|
||
|
||
$from_time = time(); //user system's cureent time
|
||
// difference in last locking time and user system's current time
|
||
$diff = round(abs($to_time - $from_time) / 60, 2);
|
||
|
||
if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
|
||
return 0; //ticket is locked
|
||
} elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
|
||
return 4; //ticket is locked by same user who is requesting access
|
||
} else {
|
||
if (Auth::user()->id == $ticket->lock_by) {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save();
|
||
|
||
return 1; //ticket is available and lock ticket for the same user who locked ticket previously
|
||
} else {
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket->lock_by = Auth::user()->id;
|
||
$ticket->lock_at = date('Y-m-d H:i:s');
|
||
$ticket->save(); //ticket is available and lock ticket for new user
|
||
return 2;
|
||
}
|
||
}
|
||
}
|
||
|
||
/**
|
||
* function to Change owner.
|
||
*
|
||
* @param type $id
|
||
*
|
||
* @return type bool
|
||
*/
|
||
public function changeOwner($id)
|
||
{
|
||
$action = Input::get('action');
|
||
$email = Input::get('email');
|
||
$ticket_id = Input::get('ticket_id');
|
||
$send_mail = Input::get('send-mail');
|
||
|
||
if ($action === 'change-add-owner') {
|
||
$name = Input::get('name');
|
||
$returnValue = $this->changeOwnerAdd($email, $name, $ticket_id);
|
||
if ($returnValue === 0) {
|
||
return 4; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
|
||
} elseif ($returnValue === 2) {
|
||
return 5; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">Enter valid email address.</div></div>';
|
||
} else {
|
||
//do nothing
|
||
}
|
||
}
|
||
$user = User::where('email', '=', $email)->first();
|
||
$count = count($user);
|
||
if ($count === 1) {
|
||
$user_id = $user->id;
|
||
$ticket = Tickets::where('id', '=', $id)->first();
|
||
$ticket_number = $ticket->ticket_number;
|
||
$ticket->user_id = $user_id;
|
||
$ticket->save();
|
||
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
|
||
$ticket_subject = $ticket_thread->title;
|
||
$thread = new Ticket_Thread();
|
||
$thread->ticket_id = $ticket->id;
|
||
$thread->user_id = Auth::user()->id;
|
||
$thread->is_internal = 1;
|
||
$thread->body = 'This ticket now belongs to '.$user->user_name;
|
||
$thread->save();
|
||
|
||
//mail functionality
|
||
$company = $this->company();
|
||
$system = $this->system();
|
||
|
||
$agent = $user->first_name;
|
||
$agent_email = $user->email;
|
||
|
||
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
|
||
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
|
||
// ticket assigned send mail
|
||
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
|
||
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
|
||
});
|
||
}
|
||
|
||
return 1;
|
||
} else {
|
||
return 0;
|
||
}
|
||
}
|
||
|
||
/**
|
||
* useradd.
|
||
*
|
||
* @param type Image $image
|
||
*
|
||
* @return type json
|
||
*/
|
||
public function changeOwnerAdd($email, $name, $ticket_id)
|
||
{
|
||
$name = $name;
|
||
$email = $email;
|
||
$ticket_id = $ticket_id;
|
||
$validator = \Validator::make(
|
||
['email' => $email,
|
||
'name' => $name, ],
|
||
['email' => 'required|email',
|
||
]);
|
||
$user = User::where('email', '=', $email)->first();
|
||
$count = count($user);
|
||
if ($count === 1) {
|
||
return 0; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
|
||
} elseif ($validator->fails()) {
|
||
return 2; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">Enter valid email address. Exists</div></div>';
|
||
} else {
|
||
$company = $this->company();
|
||
$user = new User();
|
||
$user->user_name = $name;
|
||
$user->email = $email;
|
||
$password = $this->generateRandomString();
|
||
$user->password = \Hash::make($password);
|
||
$user->role = 'user';
|
||
if ($user->save()) {
|
||
$user_id = $user->id;
|
||
try {
|
||
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
||
} catch (\Exception $e) {
|
||
// dd($e);
|
||
}
|
||
}
|
||
|
||
return 1; // '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
|
||
}
|
||
// return '<div id="alert11" class="alert alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
|
||
}
|
||
|
||
public function getMergeTickets($id)
|
||
{
|
||
if ($id == 0) {
|
||
$t_id = Input::get('data1');
|
||
foreach ($t_id as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
|
||
echo "<option value='$value'>".$title->title.'</option>';
|
||
}
|
||
} else {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
|
||
$ticket_data = Tickets::select('ticket_number', 'id')
|
||
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
|
||
foreach ($ticket_data as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
|
||
echo "<option value='$value->id'>".$title->title.'</option>';
|
||
}
|
||
}
|
||
}
|
||
|
||
public function checkMergeTickets($id)
|
||
{
|
||
if ($id == 0) {
|
||
if (Input::get('data1') == null || count(Input::get('data1')) == 1) {
|
||
return 0;
|
||
} else {
|
||
$t_id = Input::get('data1');
|
||
$previousValue = null;
|
||
$match = 1;
|
||
foreach ($t_id as $value) {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $value)->first();
|
||
if ($previousValue == null || $previousValue == $ticket->user_id) {
|
||
$previousValue = $ticket->user_id;
|
||
$match = 1;
|
||
} else {
|
||
$match = 2;
|
||
break;
|
||
}
|
||
}
|
||
|
||
return $match;
|
||
}
|
||
} else {
|
||
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
|
||
$ticket_data = Tickets::select('ticket_number', 'id')
|
||
->where('user_id', '=', $ticket->user_id)
|
||
->where('id', '!=', $id)
|
||
->where('status', '=', 1)->get();
|
||
if (isset($ticket_data) && count($ticket_data) >= 1) {
|
||
return 1;
|
||
} else {
|
||
return 0;
|
||
}
|
||
}
|
||
}
|
||
|
||
public function mergeTickets($id)
|
||
{
|
||
// split the phrase by any number of commas or space characters,
|
||
// which include " ", \r, \t, \n and \f
|
||
$t_id = preg_split("/[\s,]+/", $id);
|
||
if (count($t_id) > 1) {
|
||
$p_id = Input::get('p_id');
|
||
$t_id = array_diff($t_id, [$p_id]);
|
||
} else {
|
||
$t_id = Input::get('t_id'); //getting array of tickets to merge
|
||
if ($t_id == null) {
|
||
return 2;
|
||
} else {
|
||
$temp_id = Input::get('p_id'); //getting parent ticket
|
||
if ($id == $temp_id) {
|
||
$p_id = $id;
|
||
} else {
|
||
$p_id = $temp_id;
|
||
array_push($t_id, $id);
|
||
$t_id = array_diff($t_id, [$temp_id]);
|
||
}
|
||
}
|
||
}
|
||
$parent_ticket = Tickets::select('ticket_number')->where('id', '=', $p_id)->first();
|
||
$parent_thread = Ticket_thread::where('ticket_id', '=', $p_id)->first();
|
||
foreach ($t_id as $value) {//to create new thread of the tickets to be merged with parent
|
||
$thread = Ticket_thread::where('ticket_id', '=', $value)->first();
|
||
$ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
|
||
Ticket_thread::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Ticket_Form_Data::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Ticket_Collaborator::where('ticket_id', '=', $value)
|
||
->update(['ticket_id' => $p_id]);
|
||
Tickets::where('id', '=', $value)
|
||
->update(['status' => 3]);
|
||
if (!empty(Input::get('reason'))) {
|
||
$reason = Input::get('reason');
|
||
} else {
|
||
$reason = '';
|
||
}
|
||
if (!empty(Input::get('title'))) {
|
||
Ticket_thread::where('ticket_id', '=', $p_id)->first()
|
||
->update(['title' => Input::get('title')]);
|
||
}
|
||
|
||
$new_thread = new Ticket_thread();
|
||
$new_thread->ticket_id = $thread->ticket_id;
|
||
$new_thread->user_id = Auth::user()->id;
|
||
$new_thread->poster = $thread->poster;
|
||
$new_thread->source = $thread->source;
|
||
$new_thread->is_internal = 0;
|
||
$new_thread->title = $thread->title;
|
||
$new_thread->body = Lang::get('lang.get_merge_message').
|
||
" <a href='".route('ticket.thread', [$p_id]).
|
||
"'>#".$parent_ticket->ticket_number.'</a><br>'.$reason;
|
||
$new_thread->format = $thread->format;
|
||
$new_thread->ip_address = $thread->ip_address;
|
||
//$new_thread->save();
|
||
|
||
$new_parent_thread = new Ticket_thread();
|
||
$new_parent_thread->ticket_id = $p_id;
|
||
$new_parent_thread->user_id = Auth::user()->id;
|
||
$new_parent_thread->poster = $parent_thread->poster;
|
||
$new_parent_thread->source = $parent_thread->source;
|
||
$new_parent_thread->is_internal = 1;
|
||
$new_parent_thread->title = $thread->title;
|
||
$new_parent_thread->body = Lang::get('lang.ticket')." <a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a> '.Lang::get('lang.ticket_merged').'<br>'.$reason;
|
||
$new_parent_thread->format = $parent_thread->format;
|
||
$new_parent_thread->ip_address = $parent_thread->ip_address;
|
||
//$new_parent_thread->save();
|
||
if ($new_thread->save() && $new_parent_thread->save()) {
|
||
$success = 1;
|
||
} else {
|
||
$success = 0;
|
||
}
|
||
}
|
||
|
||
return $success;
|
||
}
|
||
|
||
public function getParentTickets($id)
|
||
{
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $id)->first();
|
||
echo "<option value='$id'>".$title->title.'</option>';
|
||
$tickets = Input::get('data1');
|
||
foreach ($tickets as $value) {
|
||
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
|
||
echo "<option value='$value'>".$title->title.'</option>';
|
||
}
|
||
}
|
||
}
|