288 lines
9.5 KiB
PHP
288 lines
9.5 KiB
PHP
<?php
|
|
|
|
namespace App\Http\Controllers\Admin\helpdesk;
|
|
|
|
// controller
|
|
use App\Http\Controllers\Common\PhpMailController;
|
|
use App\Http\Controllers\Common\SettingsController;
|
|
use App\Http\Controllers\Controller;
|
|
// request
|
|
use App\Http\Requests\helpdesk\AgentRequest;
|
|
use App\Http\Requests\helpdesk\AgentUpdate;
|
|
// model
|
|
use App\Model\helpdesk\Agent\Assign_team_agent;
|
|
use App\Model\helpdesk\Agent\Department;
|
|
use App\Model\helpdesk\Agent\Groups;
|
|
use App\Model\helpdesk\Agent\Teams;
|
|
use App\Model\helpdesk\Email\Emails;
|
|
use App\Model\helpdesk\Settings\Company;
|
|
use App\Model\helpdesk\Settings\Email;
|
|
use App\Model\helpdesk\Utility\Timezones;
|
|
use App\User;
|
|
// classes
|
|
use DB;
|
|
use Exception;
|
|
use Hash;
|
|
use Mail;
|
|
|
|
/**
|
|
* AgentController
|
|
* This controller is used to CRUD category.
|
|
*
|
|
* @author Ladybird <info@ladybirdweb.com>
|
|
*/
|
|
class AgentController extends Controller
|
|
{
|
|
/**
|
|
* Create a new controller instance.
|
|
* constructor to check
|
|
* 1. authentication
|
|
* 2. user roles
|
|
* 3. roles must be agent.
|
|
*
|
|
* @return void
|
|
*/
|
|
public function __construct(PhpMailController $PhpMailController)
|
|
{
|
|
$this->PhpMailController = $PhpMailController;
|
|
SettingsController::smtp();
|
|
// checking authentication
|
|
$this->middleware('auth');
|
|
// checking admin roles
|
|
$this->middleware('roles');
|
|
}
|
|
|
|
/**
|
|
* Get all agent list page.
|
|
*
|
|
* @param type User $user
|
|
*
|
|
* @return type Response
|
|
*/
|
|
public function index()
|
|
{
|
|
try {
|
|
return view('themes.default1.admin.helpdesk.agent.agents.index');
|
|
} catch (Exception $e) {
|
|
return view('404');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* creating a new agent.
|
|
*
|
|
* @param type Assign_team_agent $team_assign_agent
|
|
* @param type Timezones $timezone
|
|
* @param type Groups $group
|
|
* @param type Department $department
|
|
* @param type Teams $team
|
|
*
|
|
* @return type view
|
|
*/
|
|
public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team)
|
|
{
|
|
try {
|
|
$team = $team->get();
|
|
$timezones = $timezone->get();
|
|
$groups = $group->get();
|
|
$departments = $department->get();
|
|
$teams = $team->lists('id', 'name');
|
|
|
|
return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'));
|
|
} catch (Exception $e) {
|
|
return redirect()->back()->with('fails', $e->errorInfo[2]);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* store a new agent.
|
|
*
|
|
* @param type User $user
|
|
* @param type AgentRequest $request
|
|
* @param type Assign_team_agent $team_assign_agent
|
|
*
|
|
* @return type Response
|
|
*/
|
|
public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent)
|
|
{
|
|
|
|
// dd($this->system_mail());
|
|
|
|
/* Insert to user table */
|
|
$user->role = 'agent';
|
|
$user->fill($request->input())->save();
|
|
$password = $this->generateRandomString();
|
|
$user->password = Hash::make($password);
|
|
$requests = $request->input('team_id');
|
|
$id = $user->id;
|
|
// insert team
|
|
foreach ($requests as $req) {
|
|
// DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
|
|
}
|
|
/* Succes And Failure condition */
|
|
if ($user->save() == true) {
|
|
$name = $user->user_name;
|
|
$email = $user->email;
|
|
$system_from = $this->company();
|
|
try {
|
|
// send mail on registration
|
|
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
|
|
} catch (Exception $e) {
|
|
return redirect('agents')->with('fails', 'Some error occured while sending mail to the agent. Please check email settings and try again');
|
|
}
|
|
|
|
return redirect('agents')->with('success', 'Agent Created sucessfully');
|
|
} else {
|
|
return redirect('agents')->with('fails', 'Agent can not Create');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Editing a selected agent.
|
|
*
|
|
* @param type int $id
|
|
* @param type User $user
|
|
* @param type Assign_team_agent $team_assign_agent
|
|
* @param type Timezones $timezone
|
|
* @param type Groups $group
|
|
* @param type Department $department
|
|
* @param type Teams $team
|
|
*
|
|
* @return type Response
|
|
*/
|
|
public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team)
|
|
{
|
|
try {
|
|
$user = $user->whereId($id)->first();
|
|
$team = $team->get();
|
|
$teams1 = $team->lists('name', 'id');
|
|
$timezones = $timezone->get();
|
|
$groups = $group->get();
|
|
$departments = $department->get();
|
|
$table = $team_assign_agent->where('agent_id', $id)->first();
|
|
$teams = $team->lists('id', 'name');
|
|
$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id');
|
|
|
|
return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'));
|
|
} catch (Exception $e) {
|
|
return redirect('agents')->with('fail', 'No such file');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Update the specified agent in storage.
|
|
*
|
|
* @param type int $id
|
|
* @param type User $user
|
|
* @param type AgentUpdate $request
|
|
* @param type Assign_team_agent $team_assign_agent
|
|
*
|
|
* @return type Response
|
|
*/
|
|
public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent)
|
|
{
|
|
|
|
// storing all the details
|
|
$user = $user->whereId($id)->first();
|
|
$daylight_save = $request->input('daylight_save');
|
|
$limit_access = $request->input('limit_access');
|
|
$directory_listing = $request->input('directory_listing');
|
|
$vocation_mode = $request->input('vocation_mode');
|
|
//==============================================
|
|
$table = $team_assign_agent->where('agent_id', $id);
|
|
$table->delete();
|
|
$requests = $request->input('team_id');
|
|
// inserting team details
|
|
foreach ($requests as $req) {
|
|
DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
|
|
}
|
|
//Todo For success and failure conditions
|
|
try {
|
|
$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
|
|
|
|
return redirect('agents')->with('success', 'Agent Updated sucessfully');
|
|
} catch (Exception $e) {
|
|
return redirect('agents')->with('fails', 'Agent did not update'.'<li>'.$e->errorInfo[2].'</li>');
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Remove the specified agent from storage.
|
|
*
|
|
* @param type int $id
|
|
* @param type User $user
|
|
* @param type Assign_team_agent $team_assign_agent
|
|
*
|
|
* @return type Response
|
|
*/
|
|
public function destroy($id, User $user, Assign_team_agent $team_assign_agent)
|
|
{
|
|
/* Becouse of foreign key we delete team_assign_agent first */
|
|
error_reporting(E_ALL & ~E_NOTICE);
|
|
$team_assign_agent = $team_assign_agent->where('agent_id', $id);
|
|
$team_assign_agent->delete();
|
|
$user = $user->whereId($id)->first();
|
|
try {
|
|
$error = 'This staff is related to some tickets';
|
|
$user->id;
|
|
$user->delete();
|
|
throw new \Exception($error);
|
|
|
|
return redirect('agents')->with('success', 'Agent Deleted sucessfully');
|
|
} catch (\Exception $e) {
|
|
dd($e->errorInfo);
|
|
|
|
return redirect('agents')->with('fails', $error);
|
|
}
|
|
}
|
|
|
|
/**
|
|
* Generate a random string for password.
|
|
*
|
|
* @param type $length
|
|
*
|
|
* @return type string
|
|
*/
|
|
public function generateRandomString($length = 10)
|
|
{
|
|
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
|
|
$charactersLength = strlen($characters);
|
|
$randomString = '';
|
|
for ($i = 0; $i < $length; $i++) {
|
|
$randomString .= $characters[rand(0, $charactersLength - 1)];
|
|
}
|
|
|
|
return $randomString;
|
|
}
|
|
|
|
/**
|
|
* Fetching comapny name to send mail.
|
|
*
|
|
* @return type
|
|
*/
|
|
public function company()
|
|
{
|
|
$company = Company::Where('id', '=', '1')->first();
|
|
if ($company->company_name == null) {
|
|
$company = 'Support Center';
|
|
} else {
|
|
$company = $company->company_name;
|
|
}
|
|
|
|
return $company;
|
|
}
|
|
|
|
/*
|
|
* System default email
|
|
*/
|
|
// public function system_mail() {
|
|
// $emails = Emails::all();
|
|
// $count_emails = $emails->count();
|
|
// if($count_emails > 1) {
|
|
// dd($emails);
|
|
// }
|
|
// $email = Email::where('id', '=', '1')->first();
|
|
// return $email->sys_email;
|
|
// }
|
|
}
|