681 lines
33 KiB
PHP
681 lines
33 KiB
PHP
@extends('themes.default1.client.layout.client')
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@section('content')
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<?php
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$tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id, false))->first();
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$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id, false))->first();
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//$user = App\User::where('id','=',$id1)->first();
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?>
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<!-- Main content -->
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<style type="text/css">
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.caret {
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border-left: 4px solid transparent;
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border-right: 4px solid transparent;
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border-top: 4px solid;
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display: inline-block;
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height: 0;
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margin-left: 2px;
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vertical-align: middle;
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width: 0;
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}
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.mailbox-attachments li{float:left;width:200px;border:1px solid #eee;margin-bottom:10px;margin-right:10px}
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.mailbox-attachment-name{font-weight:bold;color:#666;word-break: break-word;}
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.mailbox-attachment-icon,.mailbox-attachment-info,.mailbox-attachment-size{display:block}
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.mailbox-attachment-info{padding:10px;background:#f4f4f4;height: 80px;}
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.mailbox-attachment-size{color:#999;font-size:12px}
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.mailbox-attachment-icon{text-align:center;font-size:65px;color:#666;padding:20px 10px}
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.mailbox-attachment-icon.has-img{padding:0}
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.mailbox-attachment-icon.has-img>img{max-width:100%;height:auto}
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#clearfix {display: inline-block!important;list-style-type: none!important;}
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.ml40 {margin-left: -40px!important;}
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</style>
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<div id="content" class="site-content col-sm-12">
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<article class="hentry">
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<header class="entry-header">
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<div class="row">
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<div class="col-sm-9">
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<h3 class="entry-title"><i class="fas fa-ticket-alt"> </i> {{$thread->title}}
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<small> ( {{$tickets->ticket_number}} ) </small>
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</h3>
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</div>
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<div class="col-sm-3 text-right">
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@if( $common_setting->status == '1')
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<div>
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<button type="button" class="btn btn-light dropdown-toggle" data-toggle="dropdown">
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<i class="fas fa-exchange-alt" style="color:teal;"> </i>
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{!! Lang::get('lang.change_status') !!}
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<span class="caret"></span>
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</button>
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<?php $statuses = \App\Model\helpdesk\Ticket\Ticket_Status::all(); ?>
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<div class="dropdown-menu">
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<a class="dropdown-item" href="#" id="open">
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<i class="fas fa-folder-open" style="color:#FFD600;"> </i> {!! Lang::get('lang.open') !!}
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</a>
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<a class="dropdown-item" href="#" id="close">
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<i class="fas fa-check" style="color:#15F109;"> </i> {!! Lang::get('lang.close') !!}
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</a>
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<a class="dropdown-item" href="#" id="resolved">
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<i class="fas fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}
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</a>
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</div>
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</div>
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@endif
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{!! Form::close() !!}
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</div>
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</div>
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<div class="row">
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<div class="col-md-12 mb-1">
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<div class="ticketratings float-right">
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<table>
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<tbody>
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<?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
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<form id="foo">
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{!! csrf_field() !!}
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@foreach($ratings as $rating)
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@if($rating->rating_area == 'Helpdesk Area')
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<?php
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$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
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if ($rating_value == null) {
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$ratingval = '0';
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} else {
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$ratingval = $rating_value->rating_value;
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}
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?>
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<tr>
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<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th> 
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<td>
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
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<?php } ?>
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</td>
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</tr>
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@endif
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@endforeach
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</form>
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</tbody>
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</table>
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</div>
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</div>
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</div>
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</header>
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<div class="entry-content clearfix">
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<div class="col-md-12 offset-md-5" id="loader" style="display:none;">
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<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
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</div>
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<div id="refresh">
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<div>
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<?php
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$priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first();
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?>
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<div class="alert alert-secondary">
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<div class="row">
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<div class="col-md-3">
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
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?>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
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echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
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?>
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</div>
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<div class="col-md-3">
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<?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->get(); ?>
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
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</div>
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</div>
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</div>
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</div>
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<div class="row">
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<div class="col-md-6">
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<table class="table">
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<tr>
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<td><b>{!! Lang::get('lang.status') !!}:</b></td>
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<?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
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@if($status->id == 1)
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<td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td>
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@elseif($status->id == 2)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td>
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@elseif($status->id == 3)
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<td title="{{$status->properties}}" style="color:green">{{$status->name}}</td>
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@endif
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</tr>
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<tr>
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<td><b>{!! Lang::get('lang.priority') !!}:</b></td>
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<?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 2)
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<td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
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@elseif($priority->priority_id == 3)
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<td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
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@endif
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</tr>
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<tr>
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<td><b>{!! Lang::get('lang.department') !!}:</b></td>
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<?php
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$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
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$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
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?>
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<td title="{{ $department->name }}">{!! $department->name !!}</td>
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</tr>
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</table>
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</div>
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<div class="col-md-6">
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<table class="table">
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<tr>
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<td><b>{!! Lang::get('lang.help_topic') !!}:</b></td>
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<?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
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<td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td>
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</tr>
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<tr>
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<td><b>{!! Lang::get('lang.last_message') !!}:</b></td>
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<td>{{ucwords($last->poster)}}</td>
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</tr>
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</table>
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</div>
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</div>
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</div>
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<div class="comments-area mb-0" id="comments">
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<?php
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$conversations = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->paginate(10);
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$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
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$user = App\User::where('id', '=', $tickets->user_id)->first();
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foreach ($conversations as $conversation) {
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$role = $conversation->user;
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$body = $conversation->thread($conversation->body);
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?>
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<ol class="comment-list" >
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<li class="comment">
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<article class="comment-body">
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<footer class="comment-meta"
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<?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?>
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>
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<div class="comment-author">
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<img src="{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar"
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<?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?>
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>
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@if($role->role == "user")
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<b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
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@else
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<b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
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<div class="ticketratings float-right" style="margin-top: -12px;">
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<table>
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<tbody>
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@foreach($ratings as $rating)
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@if($rating->rating_area == 'Comment Area')
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<?php
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$rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
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if ($rating_value == null) {
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$ratingval = '0';
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} else {
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$ratingval = $rating_value->rating_value;
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}
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?>
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<form class="foo2">
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{{ csrf_field() }}
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<tr>
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<th><div class="ticketratingtitle">{!! $rating->name !!} </div></th>
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<td>
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<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
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<input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
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<?php } ?>
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</td>
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</tr>
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</form>
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@endif
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@endforeach
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</tbody>
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</table>
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</div>
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@endif
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</div><!-- .comment-author -->
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<div class="comment-metadata">
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<small class="date text-muted">
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<time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
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</small>
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</div><!-- .comment-metadata -->
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</footer><!-- .comment-meta -->
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<div class="comment-content">
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@if($conversation->firstContent()=='yes')
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<div class="embed-responsive{{$conversation->id}} embed-responsive-16by9 "></div>
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<script>
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setTimeout(function(){
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var $iframe="Id{{$conversation->id}}";
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$('<iframe src="about:blank" id='+$iframe+' class="iframe" frameborder="0" scrolling="no" width="100%" style="height:1px"></iframe>').appendTo(".embed-responsive{{$conversation->id}}");
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setTimeout(function(){
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$('#'+$iframe).contents().find('body').append('<body><style>body{display:inline-block;}</style>{!!$conversation->purify(true)!!}<body>');
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},100)
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setTimeout(function(){
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var frameid=document.getElementById($iframe);
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if(parseInt($("#"+$iframe).contents().find('img').css('width'))>700){
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$("#"+$iframe).contents().find('img').css('width','96%');
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}
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frameid.contentWindow.document.body.style.width="100%";
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var iframe_height=frameid.contentWindow.document.body.scrollHeight;
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frameid.style.height=iframe_height+"px";
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}, 1000);
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}, 0);
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</script>
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@else
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{!! $conversation->body !!}
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@endif
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@if($conversation->id == $ij->id)
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<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
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@if(isset($ticket_form_datas))
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<br/>
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<table class="table">
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<tbody>
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@foreach($ticket_form_datas as $ticket_form_data)
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<tr>
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<td style="width: 30%">{!! $ticket_form_data->getFieldKeyLabel() !!}</td>
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<td>{!! removeUnderscore($ticket_form_data->content) !!}</td>
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</tr>
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@endforeach
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</tbody>
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</table>
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@endif
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@endif
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</div><!-- .comment-content -->
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<br/><br/>
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<div class="timeline-footer">
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@if(!$conversation->is_internal)
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@if($conversation->user_id != null)
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<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
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@endif
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@endif
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<?php
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$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
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$i = 0;
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foreach ($attachments as $attachment) {
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if ($attachment->poster == 'ATTACHMENT') {
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$i++;
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}
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}
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if ($i > 0) {
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echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><br><h5 class='entry-title'><b>" . $i . " </b> Attachments</h5>";
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}
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?>
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<ul id="clearfix" class="mailbox-attachments clearfix ml40">
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<?php
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foreach ($attachments as $attachment) {
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$size = $attachment->size;
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$units = array('B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
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$power = $size > 0 ? floor(log($size, 1024)) : 0;
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$value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
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if ($attachment->poster == 'ATTACHMENT') {
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if (mime($attachment->type) == true) {
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$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="width:200px;height:120px;" src="data:image/jpg;base64,' . $attachment->file . '"/></a>';
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echo '<li><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><a class="mailbox-attachment-name">' . $attachment->name . '</a><span class="mailbox-attachment-size">' . $value . '</span></div></li>';
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} else {
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//$var = '<a href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:'.$attachment->type.';base64,' . base64_encode($data) . '"/></a>';
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$var = '<a style="width:200px;height:120px;" href="' . URL::route('image', array('image_id' => $attachment->id)) . '" target="_blank"></a><span class="mailbox-attachment-icon" style="background:#fff;height:120px;font-size:16px;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><a class="mailbox-attachment-name">' . $attachment->name . '</a><span class="mailbox-attachment-size">' . $value . '</span></div>';
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echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
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}
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}
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}
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?>
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</ul>
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</div>
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</article><!-- .comment-body -->
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</li><!-- .comment -->
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</ol>
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<?php
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?>
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<?php }
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?>
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<div class="float-right" style="margin-top:-30px;margin-bottom:-30px">
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<?php echo $conversations->setPath(url('check_ticket/{' . $id . '}'))->render(); ?>
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</div>
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<br/><br/>
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</div>
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@if(Session::has('success1'))
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<div class="alert alert-success alert-dismissable" id='formabc'>
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<i class="fa fa-check-circle"></i>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('success1')}}
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</div>
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@endif
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<!-- failure message -->
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@if(Session::has('fails1'))
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<div class="alert alert-danger alert-dismissable" id='formabc'>
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<i class="fa fa-ban"></i>
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<b>{!! Lang::get('lang.alert') !!}!</b>
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<button type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
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{{Session::get('fails1')}}
|
|
</div>
|
|
@endif
|
|
|
|
<?php $id2 = Crypt::decrypt($id, false); ?>
|
|
|
|
<div id="respond" class="comment-respond form-border">
|
|
|
|
<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
|
|
@if(Auth::user())
|
|
{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
|
|
@else
|
|
{!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
|
|
@endif
|
|
<div class="row">
|
|
<div class="col-md-12">
|
|
<div class="form-group ">
|
|
<textarea class="form-control" id="reply-input" name="comment" cols="30" rows="8"></textarea>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
|
|
<div class="text-right">
|
|
|
|
<button type="submit" onClick="return checkFunction();" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
|
|
</div>
|
|
{!! Form::close() !!}
|
|
</div>
|
|
</div>
|
|
</article>
|
|
</div>
|
|
|
|
<script type="text/javascript">
|
|
function checkFunction() {
|
|
var x;
|
|
x = document.getElementById("reply-input").value;
|
|
if (x == "") {
|
|
alert("{{Lang::get('lang.reply-can-not-be-empty')}}");
|
|
return false;
|
|
};
|
|
}
|
|
|
|
$("#cc_page").on('click', '.search_r', function () {
|
|
var search_r = $('a', this).attr('id');
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/status/{{$tickets->id}}/" + search_r,
|
|
beforeSend: function () {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function (response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
var message = response;
|
|
$("#alert11").show();
|
|
$('#message-success1').html(message);
|
|
setInterval(function () {
|
|
$("#alert11").hide();
|
|
}, 4000);
|
|
}
|
|
});
|
|
return false;
|
|
});
|
|
|
|
$(document).ready(function () {
|
|
var Data = $('input[name="rating"]:checked').val();
|
|
var Data2 = $('input[name="rating2"]:checked').val();
|
|
if (Data) {
|
|
$('input[name=rating]').rating('readOnly');
|
|
jQuery('.star').attr('disabled', true);
|
|
}
|
|
$('.star').change(function () {
|
|
$('#foo').submit();
|
|
$('.foo2').submit();
|
|
});
|
|
// process the form
|
|
$('#foo').submit(function (event) {
|
|
// get the form data
|
|
// there are many ways to get this data using jQuery (you can use the class or id also)
|
|
var formData = $(this).serialize();
|
|
//$('#foo').serialize();
|
|
// process the form
|
|
$.ajax({
|
|
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
|
url: '../rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
|
data: formData, // our data object
|
|
dataType: 'json', // what type of data do we expect back from the server
|
|
success: function () {
|
|
}
|
|
});
|
|
// using the done promise callback
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
// process the form
|
|
$('.foo2').submit(function (event) {
|
|
// get the form data
|
|
// there are many ways to get this data using jQuery (you can use the class or id also)
|
|
var formData = $(this).serialize();
|
|
//$('#foo').serialize();
|
|
// process the form
|
|
$.ajax({
|
|
type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
|
|
url: '../rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
|
|
data: formData, // our data object
|
|
dataType: 'json', // what type of data do we expect back from the server
|
|
success: function () {
|
|
}
|
|
});
|
|
// using the done promise callback
|
|
// stop the form from submitting the normal way and refreshing the page
|
|
event.preventDefault();
|
|
});
|
|
});
|
|
|
|
$(function() {
|
|
//Add text editor
|
|
$("textarea").summernote({
|
|
height: 300,
|
|
tabsize: 2,
|
|
toolbar: [
|
|
['style', ['bold', 'italic', 'underline', 'clear']],
|
|
['font', ['strikethrough', 'superscript', 'subscript']],
|
|
['fontsize', ['fontsize']],
|
|
['color', ['color']],
|
|
['para', ['ul', 'ol', 'paragraph']],
|
|
['height', ['height']]
|
|
]
|
|
});
|
|
});
|
|
|
|
jQuery(document).ready(function () {
|
|
// Close a ticket
|
|
$('#close').on('click', function (e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/close/{{$tickets->id}}",
|
|
beforeSend: function () {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function (response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
// $("#d1").trigger("click");
|
|
// var message = "Success! Your Ticket have been Closed";
|
|
// $("#alert11").show();
|
|
// $('#message-success1').html(message);
|
|
// setInterval(function(){
|
|
// $("#alert11").hide();
|
|
// setTimeout(function() {
|
|
// var link = document.querySelector('#load-inbox');
|
|
// if(link) {
|
|
// link.click();
|
|
// }
|
|
// }, 500);
|
|
// },2000);
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Resolved a ticket
|
|
$('#resolved').on('click', function (e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/resolve/{{$tickets->id}}",
|
|
beforeSend: function () {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function (response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
var message = "Success! Your Ticket have been Resolved";
|
|
$("#alert11").show();
|
|
$('#message-success1').html(message);
|
|
setInterval(function () {
|
|
$("#alert11").hide();
|
|
setTimeout(function () {
|
|
var link = document.querySelector('#load-inbox');
|
|
if (link) {
|
|
link.click();
|
|
}
|
|
}, 500);
|
|
}, 2000);
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
|
|
// Open a ticket
|
|
$('#open').on('click', function (e) {
|
|
$.ajax({
|
|
type: "GET",
|
|
url: "../ticket/open/{{$tickets->id}}",
|
|
beforeSend: function () {
|
|
$("#refresh").hide();
|
|
$("#loader").show();
|
|
},
|
|
success: function (response) {
|
|
$("#refresh").load("../check_ticket/{!! $id !!} #refresh");
|
|
$("#refresh").show();
|
|
$("#loader").hide();
|
|
|
|
var message = "Success! Your Ticket have been Opened";
|
|
$("#alert11").show();
|
|
$('#message-success1').html(message);
|
|
setInterval(function () {
|
|
$("#alert11").hide();
|
|
}, 4000);
|
|
}
|
|
})
|
|
return false;
|
|
});
|
|
});
|
|
</script>
|
|
@stop
|