@extends('themes.default1.client.layout.client')
@section('HeadInclude')
        <link href="{{asset("lb-faveo/css/AdminLTE.css")}}" rel="stylesheet" type="text/css" />
@stop
<?php $user = App\User::where('id', '=', $ticket->user_id)->first();?>
<?php $assignedto = App\User::where('id', '=', $ticket->assigned_to)->first();?>
@section('breadcrumb')

 <div class="site-hero clearfix">
                   
                                    <ol class="breadcrumb breadcrumb-custom">
                                            <li class="text">You are here: </li>
                                            
                                            <li><a href="#">Home</a></li>
                                            <li><a href="#">Mytickets</a></li>
                                            <li class="active">Details</li>
                                    </ol>
                   </div>
	@stop

@section('content')
<div id="content" class="site-content col-md-12">
<!-- Main content -->
<h2>Ticket Details</h2>
<div class="box box-primary">
    <div class="box-header">
        <h3 class="box-title" id="refresh2"><i class="fa fa-user"> </i> {!! $thread->title !!} </h3>
        <div class="pull-right">
            <!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->

            
            <a href="{{url('ticket/print/'.$ticket->id)}}" target="_blank" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> Print</a>
            <div class="btn-group">
                <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
                    Change Status <span class="caret"></span>
                </button>
                <ul class="dropdown-menu">
                    <li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>Close</a></li>

                    <li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i> Resolved</a></li>
                </ul>
            </div>

            
           
        </div>
    </div>
    <!-- ticket details Table -->
    <div class="box-body">
    <div id="alert11" class="alert alert-success alert-dismissable" style="display:none;">
        <button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
        <h4><i class="icon fa fa-check"></i>Alert!</h4>
        <div id="message-success1"></div>
    </div>
    <div id="alert12" class="alert alert-warning alert-dismissable" style="display:none;">
        <button id="dismiss12" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
        <h4><i class="icon fa fa-warning"></i>Alert!</h4>
        <div id="message-warning1"></div>
    </div>
    <div id="alert13" class="alert alert-danger alert-dismissable" style="display:none;">
        <button id="dismiss13" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
        <h4><i class="icon fa fa-ban"></i>Alert!</h4>
        <div id="message-danger1"></div>
    </div>
        <div class="row">
            <section class="content"  >
                <div class="col-md-12">
                    <?php
$priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();
?>
                    <div class="callout callout-{{$priority->priority_color}}">
                        <div class="row">
                            <div class="col-md-3">
                                <?php
$sla = $ticket->sla;
$SlaPlan = App\Model\Manage\Sla_plan::where('id', '=', $sla)->first();
?>
                                <b>SLA Plan: {{$SlaPlan->grace_period}} </b>
                            </div>
                            <div class="col-md-3">
                                <b>Created Date: </b> {{ UTC::usertimezone($ticket->created_at) }}
                            </div>
                            <div class="col-md-3">
                                <b>Due Date: </b>
                                <?php
$time = $ticket->created_at;
$time = date_create($time);
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
?>
                            </div>
                            <div class="col-md-3">
                                <?php $response = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();?>
                                @foreach($response as $last)
                                <?php $ResponseDate = $last->created_at;?>
                                @endforeach
                                <b>Last Response: </b> {{ UTC::usertimezone($ResponseDate) }}
                            </div>
                        </div>
                    </div>
                </div>
                <div id="show2" style="display:none;">
                        <div class="col-md-4">
                        </div>
                        <div class="col-md-4">
                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                        </div>
                </div>
                <div id="hide2">
                <div class="col-md-6">
                    <table class="table table-hover"id="refresh">
                      <tr><td><b>Ticket Number: </b></td><div><td>{{$ticket->ticket_number}}</td></div></tr>
                        <tr><td><b>Priority:</b></td>     <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
                        <tr><td><b>Department:</b></td>   <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
                        <tr><td><b>Email:</b></td><td>{{$user->email}}</td></tr>
                    </table>
                </div>
                <div class="col-md-6">
<?php 
    $user_phone = App\User::where('mobile','=',$thread->user_id)->first();

    $TicketData = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->max('id');
                        $TicketDatarow = App\Model\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
                        $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); 
                        if($LastResponse->role == "user") {
                            $rep = "#F39C12";
                            $username = $LastResponse->user_name;
                            } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; 
                            if($LastResponse->first_name==null || $LastResponse->last_name==null) {
                                $username = $LastResponse->user_name;
                            }}   
                        if($ticket->source > 0)
                        {
                            $ticket_source = App\Model\Ticket\Ticket_source::where('id','=',$ticket->source)->first();
                            $ticket_source = $ticket_source->value;
                        }   
                        else
                            $ticket_source = $ticket->source;

?>
                    <table class="table table-hover">
                        @if($user_phone != null)<tr><td><b>Phone:</b></td>          <td>{{$user_phone->mobile}}</td></tr>@endif
                          <tr><td><b>Status:</b></td>       <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first();?><td title="{{$status->properties}}">{{$status->name}}</td></div></tr>
                        <tr><td><b>Help Topic:</b></td>     <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
                        <tr><td><b>Last Message:</b></td>   <td>{{$username}}</td></tr>
<tr><td><b>Source:</b></td>         <td>{{$ticket_source}}</td></tr>
                    </table>
                </div>
                </div>
            </section>
        </div>
    </div>
</div>

<div class='row'>
    <div class='col-xs-12'>
        <div class="nav-tabs-custom">
            <ul class="nav nav-tabs">
                <li class="active"><a href="#General" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-reply-all"> </i> Reply</a></li>
                <!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
            </ul>
            <div class="tab-content">
                <div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
                    <button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                    <h4><i class="icon fa fa-check"></i>Alert!</h4>
                    <div id="message-success2"></div>
                </div>
                <div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
                    <button id="dismiss22" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                    <h4><i class="icon fa fa-warning"></i>Alert!</h4>
                    <div id="message-warning2"></div>
                </div>
                <div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
                    <button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
                    <h4><i class="icon fa fa-ban"></i>Alert!</h4>
                    <div id="message-danger2"></div>
                </div>
                <div class="tab-pane active" id="General">
                    
                    <!-- ticket reply -->
                    <div id="show3" style="display:none;">
                        <div class="col-md-4">
                        </div>
                        <div class="col-md-4">
                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                        </div>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                        </br>
                    </div>

                    {!! Form::model($ticket->id, ['id'=>'form3','method' => 'PATCH', 'enctype'=>'multipart/form-data'] )!!}
                    <div id="t1">

                        <div class="form-group">
                            <div class="row">
                            <!-- to -->
                                <input type="hidden" name="ticket_ID" value="{{$ticket->id}}">
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                    <div class="col-md-2">
                                        {!! Form::label('To', 'To:') !!}
                                    </div>
                                    <div class="col-md-10">
                                        {!! Form::text('To','support@faveohelpdesk.com',array('disabled'),['id'=>'email','class'=>'form-control','style'=>'width:55%'])!!}
                                        {!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
                        
                                        
                                    </div>
                                </div>
                            </div>
                        </div>
                        
                        <div class="form-group">
                            <div class="row">
                            <!-- reply content -->
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                    <div class="col-md-2">
                                        {!! Form::label('Reply Content', 'reply_content:') !!}
                                    </div>
                                    <div class="col-md-10">
                                        <textarea style="width:98%;height:200px;" name="reply_content" id="reply_content"></textarea>
                                        {!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
                                        <br/>
                                        {{-- <div type="file" class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> Attachment<input type="file" name="attachment[]" multiple/></div><br/>
                                        Max. 10MB --}}
                                    </div>
                                </div>
                            </div>
                        </div>

                        <div class="form-group">
                            <div class="row">
                                <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                    <div class="col-md-2"></div>
                                    <div class="col-md-10">
                                        <button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>
                    {!!Form::close()!!}

                    <!-- Internal Content -->
                    <div id="t2" style="display:none">
                        {!! Form::model($ticket->id, ['id'=>'form2','method' => 'PATCH'] )!!}
                        <div id="t4">
                            <div class="form-group">
                                <div class="row">
                                <!-- internal note -->
                                    <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                        <div class="col-md-2">
                                            <label>Internal Note</label>
                                        </div>
                                        <div class="col-md-10">
                                            <textarea class="form-control" name="InternalContent" id="InternalContent" style="width:98%; height:150px;"></textarea>
                                            {!! $errors->first('InternalContent', '<spam class="help-block text-red">:message</spam>') !!}
                                        </div>
                                    </div>
                                </div>
                            </div>
                            <div class="form-group">
                                <div class="row">
                                    <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                        <div class="col-md-2"></div>
                                        <div class="col-md-10">
                                            <button type="submit"  class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                        {!!Form::close()!!}
                    </div>
                </div>
                <!-- ticket foreward -->
                <!-- <div class="tab-pane" id="Reply" >
                    <div class="form-group">
                        <button type="button" class="btn btn-default"><i class="fa fa-mail-forward" style="color:green;"> </i> Send</button>
                        <button type="button" class="btn btn-default"><i class="fa fa-th-large" style="color:teal;"> </i> Option</button>
                        <button type="button" class="btn btn-default"><i class="fa fa-file-text" style="color:blue;"> </i> Internal Notes</button>
                    </div>
                    <form>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>From</label>
                                </div>
                                <div class="col-md-10">
                                    <input type="text" class="form-control" name="from" id="from" style="width:40%" />
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>To</label>
                                </div>
                                <div class="col-md-10">
                                    <input type="text" class="form-control" name="to" id="to" style="width:55%" />
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>Subject</label>
                                </div>
                                <div class="col-md-10">
                                    <input type="text" class="form-control" name="from" id="from" style="width:100%" />
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>Response</label>
                                </div>
                                <div class="col-md-10">
                                    <select class="form-control" style="width:55%" >
                                        <option>Select a canned response</option>
                                        <option>Original Message</option>
                                        <option>Last Message</option>
                                    </select>
                                </div>
                            </div>
                        </div>
                        <div class="form-group">
                            <div class="row">
                                <div class="col-md-2">
                                    <label>Reply Content</label>
                                </div>
                                <div class="col-md-10">
                                    <textarea id="txtEditor2"> </textarea>
                                </div>
                            </div>
                        </div>
                    </form>
                </div> -->
            </div>
        </div>
        <!-- ticket  conversations -->
        <!-- row -->
        <div class="row" >
            <div id="refresh1">
                <div class="col-md-12" >
                    <!-- The time line -->
                    <ul class="timeline">
                        <!-- timeline time label -->
                        <?php
$conversations = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->paginate(10);
foreach ($conversations as $conversation) {
	?>
                            <li class="time-label">
                                <?php
$ConvDate1 = $conversation->created_at;
	$ConvDate = explode(' ', $ConvDate1);

	$date = $ConvDate[0];
	$time = $ConvDate[1];
	$time = substr($time, 0, -3);
	if (isset($data) && $date == $data) {

	} else {
		?> <span class="bg-green">
                                        {{date_format($conversation->created_at, 'd/m/Y')}}
                                    </span> <?php
$data = $ConvDate[0];
	}
    $role = App\User::where('id','=',$conversation->user_id)->first();
	?>
                            </li>
                            <li>
                                <?php if($conversation->is_internal) { ?>
                                <i class="fa fa-tag bg-purple" title="Posted by System"></i>
                                    <?php }else{ if ($role->role == 'agent' || $role->role == 'admin') { ?>
                                    <i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
                                <?php } elseif ($role->role == 'user') {  ?>
                                    <i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
                                <?php } else { ?>
                                    <i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
    <?php } }
    $attachment = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
    if($attachment == null ) {
        $body = $conversation->body;
    }
    else {
        // dd($attachment->file);
        // print $attachment->file;
        // header("Content-type: image/jpeg");
        // echo "<img src='".base64_decode($attachment->file)."' style='width:128px;height:128px'/> ";
        $body = $conversation->body;

        $attachments = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->orderBy('id', 'DESC')->get();

        // $i = 0;

                    foreach($attachments as $attachment)
                    {

                        // $i++;
                        if($attachment->type == 'pdf')
                        {
                            // echo "hello";
                        }elseif($attachment->type == 'docx')
                        {
                            // echo "hello";
                        }
                        else
                        {
                        $image = imagecreatefromstring($attachment->file); 
                        ob_start();
                        imagejpeg($image, null, 80);
                        $data = ob_get_contents();
                        ob_end_clean();
                        $var  =  '<img src="data:image/jpg;base64,' .  base64_encode($data)  . '" />';
                        // echo $var;
                        // echo $attachment->name;
                        // $body = explode($attachment->name, $body);
                        $body = str_replace($attachment->name, "data:image/jpg;base64," .  base64_encode($data), $body);

                            $string = $body;                        
                            $start = "<head>";
                            $end = "</head>";
                            if(strpos($string,$start) == false || strpos($string,$start) == false)
                            {
                            }
                            else
                            {
                            $ini = strpos($string,$start);
                            $ini += strlen($start);
                            $len = strpos($string,$end,$ini) - $ini;
                            $parsed = substr($string,$ini,$len);
                            $body2 = $parsed;
                            $body = str_replace($body2 ," " ,$body);
                            }
                        }
                    }
                    // echo $body;

        // $body = explode($attachment->file, $body);
        // $body = $body[0];
    }
	?>

    <?php
                            $string = $body;                        
                            $start = "<head>";
                            $end = "</head>";                            
                            if(strpos($string,$start) == false || strpos($string,$start) == false)
                            {
                            }
                            else
                            {
                            $ini = strpos($string,$start);
                            $ini += strlen($start);
                            $len = strpos($string,$end,$ini) - $ini;
                            $parsed = substr($string,$ini,$len);
                            $body2 = $parsed;
                            $body = str_replace($body2 ," " ,$body);
                            }

    ?>
                                <div class="timeline-item">
                                    <span id="date" class="time"  style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
                                    <h3 class="timeline-header"  style="background-color:<?php 
                                    if($conversation->is_internal)
                                    {
                                        $color = '#046380'; 
                                        echo $color; 
                                    }
                                    else
                                    {
                                    if ($role->role == 'agent' || $role->role == 'admin') 
                                        { 
                                            $color = '#FFD34E'; 
                                            echo $color; 
                                        } elseif ($role->role == 'user') 
                                        { 
                                            $color = '#00A388'; 
                                            echo $color; 
                                        } else 
                                        { 
                                            $color = '#046380'; 
                                            echo $color; 
                                        } 
                                    }
                                        ?>;
                                        ">
                                        <a href="#" style="color:#fff;"><?php if($role->role == "user") {echo $role->user_name; } else { echo $role->first_name . " " . $role->last_name; } ?> </a></h3>
                                    <div class="timeline-body">
                                          {!! $body !!}

                                    </div>
                                    <div class="timeline-footer" style="margin-bottom:-5px">
                                    @if(!$conversation->is_internal)
                                    <?php Event::fire(new App\Events\Timeline($conversation,$role,$user)); ?>
                                    @endif
                                        <?php 
                                        $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->get();
                                        $i = 0;
                                        foreach($attachments as $attachment) {
                                        if($attachment->poster == 'ATTACHMENT') {
                                            $i++;
                                            } 
                                        }
                                        if($i>0)
                                        {
                                        echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
                                        }
                                        ?>
                                        <ul class='mailbox-attachments clearfix'>
                                        <?php
                                        foreach($attachments as $attachment)
                                        {

    $size = $attachment->size;
    $units = array( 'B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB');
    $power = $size > 0 ? floor(log($size, 1024)) : 0;
    $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];

                                            
                                            if($attachment->poster == 'ATTACHMENT')
                                            {
                                                if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
                                                {
                                                $image = @imagecreatefromstring($attachment->file); 
                                                ob_start();
                                                imagejpeg($image, null, 80);
                                                $data = ob_get_contents();
                                                ob_end_clean();
                                                $var = '<a href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data)  . '"/></a>';


                                                echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">'.$var.'</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></div></li>';
                                                }
                                                else
                                                {
                                                $var = '<a style="max-width:200px;height:133px;color:#666;" href="'.URL::route('image', array('image_id' => $attachment->id)).'" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">'.strtoupper($attachment->type).'</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">'.$attachment->name.'</b><br/><p>'.$value.'</p></span></div></a>';
                                                echo '<li style="background-color:#f4f4f4;">'.$var.'</li>';   
                                                }                                            
                                            }
                                        }
                                        ?>
                                        </ul>
                                    </div>
                                </div>
                            </li>
                            <?php $lastid = $conversation->id?>
<?php }
?>
                        <li>
                            <i class="fa fa-clock-o bg-gray"></i>
                        </li>
                        <ul class="pull-right">
<?php echo $conversations->setPath(url('/thread/' . $ticket->id))->render();?>
                        </ul>
                    </ul>
                </div><!-- /.col -->
            </div>
        </div><!-- /.row -->
    </div>
</div>
<!-- </section>/.content -->


<!-- page modals -->
<div>
    <!-- Edit Ticket modal -->

    <div class="modal fade" id="Edit" >
        <div class="modal-dialog" style="width:60%;height:70%;">
            <div class="modal-content">
                {!! Form::model($ticket->id, ['id'=>'form','method' => 'PATCH'] )!!}
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Edit <b>[#{!! $ticket->ticket_number !!}]</b>[{!! $user->user_name !!}]</h4>
                </div>
                <div class="modal-body" id="hide">
                    <div class="form-group">
                        <label>Title</label>
                        <input type="text" name="subject" class="form-control" value="{{$thread->title}}" required>
                        {!! $errors->first('subject', '<spam class="help-block text-red">:message</spam>') !!}
                    </div>
                    <div class="form-group">
                        <label>Body</label>
                        <textarea name="body" class="form-control" style="width:100%;height:200px;" required>{!! $thread->body !!}</textarea>
                        {!! $errors->first('body', '<spam class="help-block text-red">:message</spam>') !!}
                    </div>
                </div>
                <div id="show" style="display:none;">
                    <div class="row">
                        <div class="col-md-2">
                        </div>
                        <div class="col-md-9">
                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
                        </div>
                    </div>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">Close</button>
                    <input type="submit" class="btn btn-primary pull-right" value="Update">
                </div>
                {!! Form::close() !!}
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <!-- ban email modal -->
    <div class="modal fade" id="banemail">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Ban Email</h4>
                </div>
                <div class="modal-body">
                    Are you sure to ban {!! $user->email !!}
                </div>

                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
                    <button id="ban" type="button" class="btn btn-warning pull-right" >Ban Email</button>
                </div>
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->

    <!-- change Owner Modal -->
    <div class="modal fade" id="ChangeOwner">
        <div class="modal-dialog">
            <div class="modal-content">
                {!! Form::model($ticket->id, ['id'=>'form4','method' => 'PATCH'] )!!}
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Change Owner for ticket <b>#{!! $ticket->ticket_number !!}</b></h4>
                </div>
                <div class="modal-body" >
                    <div class="form-group has-feedback">
                        <!-- <input type="text" class="form-control" id="search" name="search" placeholder="Search Users"\> -->
<?php $users = App\User::where('role', '=', 'user')->get();?>
                        Add another Owner
                        <select name="SelectOwner" class="form-control">
                            @foreach($users as $user)
                            @if($user->id !== $ticket->user_id)
                            <option value="{!! $user->user_name !!}">{!! $user->user_name !!}({!! $user->email !!})</option>
                            @endif
                            @endforeach
                        </select>
                        <!-- <spam class="glyphicon glyphicon-search form-control-feedback"></spam> -->
                    </div>
                    <div class="row">
                        <div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
                        <div class="col-md-10">
<?php $user = App\User::where('id', '=', $ticket->user_id)->first();?>

                            <b>User Details</b><br/>
                            {!! $user->user_name !!}<br/>{!! $user->email !!}<br/>
                            @if($user->phone != null)
                            <b>Contact Informations</b><br/>
                            {!! $user->phone !!}
                            @endif
                        </div>
                    </div>
                </div>

                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
                    <button id="ban" type="button" class="btn btn-warning pull-right" >Submit</button>
                </div>
                {!! Form::close() !!}
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <!-- Ticket Assign Modal -->
    <div class="modal fade" id="{{$ticket->id}}assign">
        <div class="modal-dialog">
            <div class="modal-content">
                {!! Form::open(['id'=>'form1','method' => 'PATCH'] )!!}
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Assign</h4>
                </div>
                <div class="modal-body">
                    <p>Whom do you want to assign ticket?</p>

                    <select id="asssign" class="form-control" name="user">
<?php $assign = App\User::where('role', '=', 'agent')->get();?>
                        @foreach($assign as $user)
                        <option  value="{{$user->email}}">{{$user->user_name}}</option>
                        @endforeach
                    </select>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">Close</button>
                    <button type="submit" class="btn btn-success pull-right" id="submt2">Assign</button>
                </div>
                {!! Form::close()!!}
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
    <!-- Surrender Modal -->
    <div class="modal fade" id="surrender">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Surrender</h4>
                </div>
                <div class="modal-body">
                    <p>Are you sure you want to surrender this Ticket?</p>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
                    <button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
                </div>
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->

    <!-- Surrender Modal -->
    <div class="modal fade" id="addccc">
        <div class="modal-dialog">
            <div class="modal-content">
                <div class="modal-header">
                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
                    <h4 class="modal-title">Add Collaborator</h4>
                </div>
                <div class="modal-body">
                    <div class="callout callout-info">
                        <i class="icon fa fa-info"> </i>&nbsp;&nbsp;&nbsp; Search existing users or add new users
                        
                    </div>
                    <input type="text" class="form-control">
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
                    <button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
                </div>
            </div><!-- /.modal-content -->
        </div><!-- /.modal-dialog -->
    </div><!-- /.modal -->
</div>


</div>
<!-- scripts used on page -->
<script type="text/javascript">

function AddCcc(){
    
}

    jQuery(document).ready(function($) {
        // Close a ticket
        $('#close').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/close/{{$ticket->id}}",
                beforeSend: function() {
                    $("#hidespin").hide();
                    $("#spin").show();
                    $("#hide2").hide();
                    $("#show2").show();
                },
                success: function(response) {
                    $("#refresh").load("../thread/{{$ticket->id}}   #refresh");
                    $("#show2").hide();
                    $("#spin").hide();
                    $("#hide2").show();
                    $("#hidespin").show();
                    $("#d1").trigger("click");
                    var message = "Success! Your Ticket have been Closed";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   
                }
            })
            return false;
        });

        // Resolved  a ticket
        $('#resolved').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/resolve/{{$ticket->id}}",
                beforeSend: function() {
                    $("#hide2").hide();
                    $("#show2").show();
                },
                success: function(response) {
                    $("#refresh").load("../thread/{{$ticket->id}}  #refresh");
                    $("#d1").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "Success! Your Ticket have been Resolved";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   
                }
            })
            return false;
        });

        // Open a ticket
        $('#open').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/open/{{$ticket->id}}",
                beforeSend: function() {
                    $("#hide2").hide();
                    $("#show2").show();
                },
                success: function(response) {
                    $("#refresh").load("../thread/{{$ticket->id}}   #refresh");
                    $("#d1").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "Success! Your Ticket have been Opened";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   

                }
            })
            return false;
        });

        // delete a ticket
        $('#delete').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../ticket/delete/{{$ticket->id}}",
                beforeSend: function() {
                    $("#hide2").hide();
                    $("#show2").show();
                },                
                success: function(response) {
                    $("#refresh").load("../thread/{{$ticket->id}}   #refresh");
                    $("#d2").trigger("click");
                    $("#hide2").show();
                    $("#show2").hide();
                    var message = "Success! Your Ticket have been moved to Trash";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   
                }
            })
            return false;
        });

        // ban email
        $('#ban').on('click', function(e) {
            $.ajax({
                type: "GET",
                url: "../email/ban/{{$ticket->id}}",
                success: function(response) {
                    $("#dismis2").trigger("click");
                    $("#refresh").load("../thread/{{$ticket->id}}   #refresh");
                    var message = "Success! This Email have been banned";
                    $("#alert11").show();
                    $('#message-success1').html(message);
                    setInterval(function(){$("#alert11").hide(); },4000);   
                }
            })
            return false;
        });

        // internal note
        $('#internal').click(function() {
            $('#t1').hide();
            $('#t2').show();
        });

        // comment a ticket
        $('#aa').click(function() {
            $('#t1').show();
            $('#t2').hide();
        });

// Edit a ticket
        $('#form').on('submit', function() {

            $.ajax({
                type: "POST",
                url: "../ticket/post/edit/{{$ticket->id}}",
                dataType: "html",
                data: $(this).serialize(),
                beforeSend: function() {
                    $("#hide").hide();
                    $("#show").show();
                },
                success: function(response) {
                    $("#show").hide();
                    $("#hide").show();
                    $("#dismis").trigger("click");
                    $("#refresh1").load("../thread/{{$ticket->id}}   #refresh1");
                    $("#refresh2").load("../thread/{{$ticket->id}}   #refresh2");
                    if (response == 1)
                    {
                        alert('Updated successfully');
                    }
                    else if (response == 0)
                    {
                        alert('Please check all your fields');
                    }

                }
            })
            return false;
        });

// Assign a ticket
        $('#form1').on('submit', function() {
            $.ajax({
                type: "POST",
                url: "../ticket/assign/{{ $ticket->id }}",
                dataType: "html",
                data: $(this).serialize(),
                // beforeSend: function() {
                //     $("#hide").hide();
                //     $("#show").show();
                // },
                success: function(response) {
                    $("#dismis4").trigger("click");
                    // $("#RefreshAssign").load( "../thread/{{$ticket->id}} #RefreshAssign");
                    // $("#General").load( "../thread/{{$ticket->id}} #General");
                }
            })
            return false;
        });

// Internal Note
        $('#form2').on('submit', function() {
            $.ajax({
                type: "POST",
                url: "../internal/note/{{ $ticket->id }}",
                dataType: "html",
                data: $(this).serialize(),
                beforeSend: function() {
                    $("#t2").hide();
                    $("#show3").show();

                },
                success: function(response) {

                    if (response == 1)
                    {
                        $("#refresh1").load("../thread/{{$ticket->id}}   #refresh1");
                        // $("#t4").load("../thread/{{$ticket->id}}   #t4");
                        var message = "Success! You have successfully replied to your ticket";
                        $("#alert21").show();
                        $('#message-success2').html(message);
                        setInterval(function(){$("#alert21").hide();  },4000);   
                        

                    }
                    else
                    {
                        // alert('fail');
                        var message = "Fail! For some reason your message was not posted. Please try again later";
                        $("#alert23").show();
                        $('#message-danger2').html(message);
                        setInterval(function(){$("#alert23").hide(); },4000);   
                        // $( "#dismis4" ).trigger( "click" );

                    }
                    $("#t2").show();
                    $("#show3").hide();
                }
            })
            return false;
        });

// Ticket Reply
        $('#form3').on('submit', function() {
            $.ajax({
                type: "POST",
                url: "../thread/reply/{{ $ticket->id }}",
                dataType: "html",
                data: $(this).serialize(),
                beforeSend: function() {

                    $("#t1").hide();
                    $("#show3").show();
                },

                success: function(response) {

                    if (response == 1)
                    {
                        $("#refresh1").load("../thread/{{$ticket->id}}  #refresh1");
                        // $("#t1").load("../thread/{{$ticket->id}}  #t1");
                        var message = "Success! You have successfully replied to your ticket";
                        $("#alert21").show();
                        $('#message-success2').html(message);
                        setInterval(function(){$("#alert21").hide(); },4000);   
                    }
                    else
                    {
                        // alert('fail');
                        // $( "#dismis4" ).trigger( "click" );
                        var message = "Fail! For some reason your reply was not posted. Please try again later";
                        $("#alert23").show();
                        $('#message-danger2').html(message);
                        setInterval(function(){$("#alert23").hide(); },4000);   
                    }
                    $("#show3").hide();
                    $("#t1").show();
                }
            })
            return false;
        });

// Surrender
        $('#Surrender').on('click', function() {
            $.ajax({
                type: "GET",
                url: "../ticket/surrender/{{ $ticket->id }}",
                success: function(response) {

                    if (response == 1)
                    {
                        // alert('ticket has been un assigned');
                        var message = "Success! You have Unassigned your ticket";
                        $("#alert21").show();
                        $('#message-success2').html(message);
                        setInterval(function(){$("#dismiss21").trigger("click"); },2000);   
                        // $("#refresh1").load( "http://localhost/faveo/public/thread/{{$ticket->id}}   #refresh1");
                    }
                    else
                    {
                        var message = "Fail! For some reason your request failed";
                        $("#alert23").show();
                        $('#message-danger2').html(message);
                        setInterval(function(){$("#dismiss23").trigger("click"); },2000);      
                        // alert('fail');
                        // $( "#dismis4" ).trigger( "click" );
                    }
                    $("#dismis6").trigger("click");
                }
            })
            return false;
        });
    });

// editor
        // bkLib.onDomLoaded(function() {
        //     nicEditors.editors.push(
        //     new nicEditor().panelInstance(
        //         document.getElementById('body'),
        //         document.getElementById('body2')
        //         )
        //     );
        // });


// editor2
        // bkLib.onDomLoaded(function() {
        //     nicEditors.editors.push(
            // new nicEditor().panelInstance(
            //     document.getElementById('body2')
            //     )
            // );
        //     );
        // });


   


// // Change Owner
//     jQuery(document).ready(function($) {
//         $('#form4').on('submit', function() {
//             $.ajax({
//                 type: "POST",
//                 url: "../change/owner/{{ $ticket->id }}",
//                 dataType: "html",
//                 data: $(this).serialize(),
//                 success: function(response) {

//                     if (response == 1)
//                     {
//                         $("#refresh1").load("../thread/{{$ticket->id}}  #refresh1");
//                     }
//                     else
//                     {
//                         alert('fail');
//                         // $( "#dismis4" ).trigger( "click" );
//                     }
//                 }
//             })
//             return false;
//         });
//     });


// jQuery(document).ready(function(cash) {
//     $('select').on('change', function (e) {
//         $('#submt2').on('click', function (e) {
//         var data1 = $(this).children('option:selected').data('id');

//             $.ajax({
//                 type        :   "GET",
//                 url         :   "http://localhost/faveo/public/ticket/assign/{{$ticket->id}}",
//                 dataType    :   'html',
//                 data        :   ({data2:data1}) ,
//                 success : function(response) {

//                             alert(response);
//                 }
//             })
//             return false;
//         });
//     });
// });




    // Auto Populate Change Owner
    $("#search").autocomplete({
        source: function(request, response) {
            $.ajax({
                url: 'http://localhost/faveo/public/change/owner',
                dataType: "json",
                data: {
                    name_startsWith: request.term,
                    type: 'product'
                },
                success: function(data) {
                    response($.map(data, function(item) {
                        return {
                            label: item,
                            value: item
                        }
                    }));
                }
            });
        },
        autoFocus: true,
        minLength: 0
    });
    $('#item').autocomplete({
        source: function(request, response) {
            $.ajax({
                url: 'http://localhost/LAKSA/public/select',
                dataType: "json",
                data: {
                    name_startsWith: request.term,
                    type: 'product_table',
                    row_num: 1
                },
                success: function(data) {
                    response($.map(data, function(item) {
                        var code = item.split("|");
                        return {
                            label: code[0],
                            value: code[0],
                            data: item
                        }
                    }));
                }
            });
        },
        autoFocus: true,
        minLength: 0,
        select: function(event, ui) {
            var names = ui.item.data.split("|");
            console.log(names[0], names[1], names[2]);
            $('#item').val(names[0]);
            $('#desc').val(names[1]);
            $('#box1').val(names[2]);
        }
    });
    //End of Autopopulate


</script>
<script src="http://js.nicedit.com/nicEdit-latest.js" type="text/javascript"></script>
<script type="text/javascript">bkLib.onDomLoaded(nicEditors.allTextAreas);</script>
@stop

                            {{-- // <script type="text/javascript" src="{{asset('nicedit.js')}}"></script> --}}