Agent
//$str = Str::random(10);
$str = 'demopass';
$password = Hash::make($str);
$email = $faker->unique()->email();
$user = new User([
'first_name' => $faker->firstName(),
'last_name' => $faker->lastName(),
'email' => $email,
'user_name' => $faker->unique()->userName(),
'password' => $password,
'assign_group' => 1,
'primary_dpt' => 1,
'active' => 1,
'role' => 'agent',
'agent_tzone' => 81,
]);
$user->save();
// Check if data is inserted
$this->assertDatabaseHas('users', ['email'=>$email]);
// Authenticate as the created user
$this->actingAs($user);
$this->assertAuthenticated();
// Define the dashboard route name
$dashboardRouteName = 'dashboard';
// Generate the dashboard route URL
$dashboardUrl = route($dashboardRouteName);
// Simulate a GET request to the dashboard route
$dashboardResponse = $this->get($dashboardUrl);
// Assert that the response status code is 200 (OK)
$dashboardResponse->assertStatus(200);
// Create a ticket for testing.
$ticket = new Tickets(
[
'ticket_number' => 'TEST-0000-000'.$faker->randomDigit(),
'user_id' => $user->id,
'priority_id' => 2,
'sla' => 2,
'help_topic_id' => 1,
'status' => 1,
'source' => 1,
]
);
$ticket->save();
$ticket->dept_id = 1;
$ticket->save();
//Create Ticket_thread for Testing
$ticket_thread = new Ticket_Thread(
[
'ticket_id' => $ticket->id,
'user_id' => $user->id,
'poster' => 'client',
'title' => 'TestCase2',
'body' => 'Testing2',
]
);
$ticket_thread->save();
// Make a GET request to the getTooltip
$response = $this->get(route('ticket.tooltip', ['ticket_id' => $ticket->id]));
// Assert that the response status is 200 (OK).
$response->assertStatus(200);
//Accessing Tooltip url
$url = 'http://127.0.0.1:8000/ticket/tooltip?ticketid='.$ticket->id;
$result = $this->get(url($url));
// Define the expected tooltip content
$expectedTooltip = '';
$threads = $ticket->thread()->select('user_id', 'poster', 'body')->get();
$numThreads = $threads->count();
foreach ($threads as $thread) {
$expectedTooltip .= ''.$thread->user->user_name.' ('.$thread->poster.')'
.$thread->purify().'
';
}
$expectedTooltip .= 'This ticket has '.$numThreads.' threads.';
// Assert that the response content contains the expected tooltip content
$result->assertSee($expectedTooltip, $escaped = false);
}
//Testing Reply Alert and Last Activity filed
public function test_reply()
{
$faker = FakerFactory::create();
// Get previously created user to authenticate
$user = User::latest()->first();
$this->actingAs($user);
$this->assertAuthenticated();
//Get previously created Ticket
$tickets = Tickets::latest()->first();
// Define the route URL with the Ticket ID
$url = route('ticket.thread', ['id' => $tickets->id]);
$response2 = $this->get($url);
// Assert that the response status is 200 (OK).
$response2->assertStatus(200);
// Create fake data for the reply
$replyData = [
'ticket_ID' => $tickets->id,
'reply_content' => $faker->paragraph,
'created_at' => date_default_timezone_set('UTC'),
'updated_at' => date_default_timezone_set('UTC'),
];
// Make a POST request to the route with the reply data
$response3 = $this->post(route('ticket.reply', ['id' => $tickets->id]), $replyData);
// Assert that the response has a successful HTTP status code (e.g., 200 OK) or an appropriate status code
$response3->assertStatus(200);
$response3->assertSee(Lang::get('lang.you_have_successfully_replied_to_your_ticket'));
//Accessing tickets to check last activity is updated
$response4 = $this->get(route('ticket2'));
$response4->assertStatus(200);
$result_date = $response4->getDate();
$userTimeZone = new DateTimeZone('Asia/Kolkata');
// Convert the DateTime object to the user's time zone
$result_date = $result_date->setTimezone($userTimeZone);
$result_date = $result_date->format('d/m/Y H:i:s');
//Converting Updated_at to User Timezone
$last_thread = Tickets::latest()->first();
$updated_at = $last_thread->updated_at;
$expected_date = UTC::usertimezone($updated_at);
// Asserting if the last_activity is updated correctly
$this->assertEquals($expected_date, $result_date);
}
}