|======================================================= | v1.9.1 |======================================================= Bug Fixes Admin was not able to save/update cron settings in new installation. Incorrect count of tickets in dashboard while login as an agent . In client panel users/clients were able to reply without entering any comment in comment field. |======================================================= | v1.9.1 |======================================================= Change Log Datatable packaged form Chumper to Yajra Version tag correction, following semantic versioning X.Y.Z format Login/registration screen layouts Attachment files storage option Bug Fixes Solved various issues listed on GitHub issue list Ticket listing table optimization Query optimization in admin/agent layouts for fast processing Known Bugs In ticket timeline the reply content added by clients are rendered using "iframe". The "iframe" behaves differently in different browsers. Height of iframe is not responsive. NOTE: Chrome is recommended browser to open ticket timeline. |===================================================== | update your Faveo version to v1.9.0 |====================================================== Follow our wiki article to update your faveo version to v1.9.0 https://github.com/ladybirdweb/faveo-helpdesk/wiki/Upgrade-guide-to-v1.9.0 |======================================================= | v1.0.8.0 |======================================================= Enhancements Advance user module One command for all cron jobs System report Custom URL redircetion and SSL support in URL Socail login Due today tickets Custom forms update Dynamic priority settings Email non mandatory Laravle logs and queues Bug Fixes Code cleanup Email attachment/inline image related bugs |=============================================== | Update to v1.0.8.0 |=============================================== Follow our wiki article to update your faveo version to v1.0.8.0 https://github.com/ladybirdweb/faveo-helpdesk/wiki/How-to-update-v1.0.7.9-to-v1.0.8.0 |======================================================= | v1.0.7.9 |======================================================= Enhancements Ticket change status to show in client panel via settings. Not to submit two tickets on double click of Ticket submit button. Dashboard linking. Incoming mail format check. Added a thread for ticket reopen via email. Ticket linking minor issue updated. Nl2br added for ticket. Different department users can view tickets if assigned. Preventing fall back language from deleting. Send email if checked to send email for first registration via agent panel. Checking storage file permission while installation. File info extension check during installation. Curl extension check during installation. Check for API mandatory. RTL feature in email sending. Bug Fixed Moved media files to upload folder. Multiple file upload via attachment exception handling. Attachment issue fixed for ticket reply. File uploading according to server configuration of post_max_size. Code cleanup. Department ticket issue and naming convention. Help topic issue fixed in ticket creation. Pdf issue. Custom Form issue fixed for text area. Agent panel layout color changed for differentiation. Nesting level issue fixed. Proper ticket threads count in client panel. Validating dot files access via URL. Breadcrumbs Update. Exception handling for database server down issue. In app notification fixed for different department tickets. First name and user name issue fixed. YouTube icon link fixed. Clear error form fields on resubmit of form in email create/edit. Exception handling on re-uploads of pre-uploaded plugin. Department wise ticket creation had some exception. Changed naming convention for organization manager. Fixed trash side bar numbering. |================================================= | Upgrade from v1.0.7.8 to v1.0.7.9 |================================================== Read upgrade giude here https://github.com/ladybirdweb/faveo-helpdesk/wiki/Manual-Upgrade-from-v1.0.7.8-to-v1.0.7.9 |======================================================= | v1.0.7.8 |======================================================= Bug Fixes Installer API bug fixed for .env file Subject added utf8 encoding for email diagnostics |======================================================= | v1.0.7.7 |======================================================= Bug Fixes Removed multifile writing for installation. Bug fixed on Installation for unwanted redirection back to first step Email subject issue fixed for encrypted formats Close ticket workflow issue fixed |------------------------------------------ |Updating from 1.0.7.6 to 1.0.7.7 |------------------------------------------ To upgrade read instructions here http://ladybirdweb.com/support/show/v1077 |======================================================= | v1.0.7.6 |======================================================= Bug Fixes Updated Config file for releasing |======================================================= | v1.0.7.5 |======================================================= Enhancement Changed email template from file system to database Advanced Rating module In App Notification Module is now per User In App notification settings in admin panel POP feature is added for fetching emails Send mail from server using PHP mail feature is added for sending emails Added more encryption options for sending emails Removed Duplicate settings from system settings One can do more advanced email diagnostics by choosing different emails System Off line module Enhanced Everything comes from language files now Auto Close ticket workflow for closing a ticket in predefined days Security settings added for secured login into the system Error Debugging option added Bugsnag integration added Webhooks added for ticket creation Added 3 new languages thanks to some of our clients (German, Russian, Italian) Graph added to user profile Remove organisation added in Client profile page Graph and ticket list added Organisation page GeoIp plugin added for Phone country code pickup Faveo will be able to auto upgrade to new release from this version onwards XSS Vulnerability check added Upgrade from Laravel 5.0 to 5.2 Breadcrumbs Auto update module Bug Fixes Registration Module email issue Pages in knowledge base had some issue Complete UI improved and proper error messages are now displayed Bug fixed in edit system workflow Dashboard Graph smoothened Check ticket details without logging Install module – check for file permission issue Added dummy data for dummy installation |------------------------------------------ |Updating from 1.0.7.4 to 1.0.7.5 |------------------------------------------ To upgrade read instructions here http://ladybirdweb.com/support/show/v1075 |------------------------------------------ |Updating from 1.0.7.4 to 1.0.7.5 |------------------------------------------ Please read this instruction carefully before updating from 1.0.7.4 to 1.0.7.5 http://ladybirdweb.com/support/show/bug-after-update-from-1074-to-1075-or-higher-version |======================================================= | v1.0.7.4 |======================================================= Enhancement Added STARTTLS encryption feature on email fetching settings |======================================================= | v1.0.7.3 |======================================================= Bug Fixes Email settings update issue |======================================================= | v1.0.7.2 |======================================================= Bug Fixes System failing if no system email is configured issue fixed Enhancement Plugin Module updated for Pro Version |======================================================= | v1.0.7.1 |======================================================= Bug Fixed In app notification bug fixed Ticket Listing hover issue fixed Agent panel issue fixed for role agents Template issue fixed |======================================================= | v1.0.7 |======================================================= Enhancements Ticket Workflow Ticket Overdue Listing In App Notification Cron job separate settings Select all to delete permanently from trash Added Read Unread features in ticket listing pages User linking to where ever usernames are displayed Attachment upload-able while creating ticket from client panel Enhanced email check while setting emails Ticket rating enhanced Bug Fixed Date sorting issue fixed Department folder issue fixed Group update issue fixed Templates issue fixed Email checking issue fixed Ticket rating issue fixed |------------------------------------------ |Updating from 1.0.6.10 to 1.0.7 |------------------------------------------ To upgrade read instructions here http://ladybirdweb.com/support/show/v107 |====================================================== | v1.0.6.10 |====================================================== Bug Fixed Redirection issue fixed from ticket details page Login dropdown box responsitivity issue fixed Mailing issue for ticket reply and new ticket creation fixed Email template issue fixed for replying tickets and auto response for ticket creation Settings pages error display issue fixed for html type errors Daily notification issue fixed for the new mail system integrated for faveo Issue fixed for large size attachments Enhancements Added loader image in datatable processing Added readme.txt which will provide install instruction Updated auth validation message and showing custom logo in auth/login page