priority_id)->first();
?>
sla;
$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
?>
{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}}
{!! Lang::get('lang.created_date') !!}: {{ UTC::usertimezone($tickets->created_at) }}
{!! Lang::get('lang.due_date') !!}:
created_at;
$time = date_create($time);
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
?>
id)->where('is_internal', '=', 0)->get(); ?>
@foreach($response as $last)
created_at; ?>
@endforeach
{!! Lang::get('lang.last_response') !!}: {{ UTC::usertimezone($ResponseDate)}}
{!! Lang::get('lang.status') !!}: | status)->first(); ?> @if($status->id == 1){{$status->name}} | @elseif($status->id == 2){{$status->name}} | @elseif($status->id == 3){{$status->name}} | @endif
{!! Lang::get('lang.priority') !!}: | priority_id)->first(); ?> @if($priority->priority_id == 1){{$priority->priority_desc}} | @elseif($priority->priority_id == 2){{$priority->priority_desc}} | @elseif($priority->priority_id == 3){{$priority->priority_desc}} | @endif
{!! Lang::get('lang.department') !!}: | help_topic_id)->first(); $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); ?>{!! $department->name !!} |
{!! Lang::get('lang.help_topic') !!}: | help_topic_id)->first(); ?>{{$help_topic->topic}} |
{!! Lang::get('lang.last_message') !!}: | {{ucwords($last->poster)}} |
id)->where('is_internal', '=', 0)->paginate(10);
foreach ($conversations as $conversation) {
$ConvDate1 = $conversation->created_at;
$ConvDate = explode(' ', $ConvDate1);
$date = $ConvDate[0];
$time = $ConvDate[1];
$time = substr($time, 0, -3);
if (isset($data) && $date == $data) {
} else {
$data = $ConvDate[0];
}
$role = App\User::where('id', '=', $conversation->user_id)->first();
$attachment = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->first();
if ($attachment == null) {
$body = $conversation->body;
} else {
$body = $conversation->body;
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->orderBy('id', 'DESC')->get();
foreach ($attachments as $attachment) {
if ($attachment->type == 'pdf') {
} elseif ($attachment->type == 'docx') {
} else {
$image = @imagecreatefromstring($attachment->file);
ob_start();
imagejpeg($image, null, 80);
$data = ob_get_contents();
ob_end_clean();
$var = '
';
$body = str_replace($attachment->name, "data:image/jpg;base64," . base64_encode($data), $body);
$string = $body;
$start = "";
$end = "";
if (strpos($string, $start) == false || strpos($string, $start) == false) {
} else {
$ini = strpos($string, $start);
$ini += strlen($start);
$len = strpos($string, $end, $ini) - $ini;
$parsed = substr($string, $ini, $len);
$body2 = $parsed;
$body = str_replace($body2, " ", $body);
}
}
}
}
$string = $body;
$start = "";
$end = "";
if (strpos($string, $start) == false || strpos($string, $start) == false) {
} else {
$ini = strpos($string, $start);
$ini += strlen($start);
$len = strpos($string, $end, $ini) - $ini;
$parsed = substr($string, $ini, $len);
$body2 = $parsed;
$body = str_replace($body2, " ", $body);
}
?>
@if(Session::has('success1'))
{!! Form::close() !!}
setPath(route('show.ticket', ['ids' => $tickets->id, 'code' => $token]))->render(); ?>
@if(Session::has('success1'))
{{Session::get('success1')}}
@endif
@if(Session::has('fails1'))
{!! Lang::get('lang.alert') !!}!
{{Session::get('fails1')}}
@endif
id; ?>
{!! $body !!}
" . $i . " Attachments
"; } ?>size; $units = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB']; $power = $size > 0 ? floor(log($size, 1024)) : 0; $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power]; if ($attachment->poster == 'ATTACHMENT') { if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') { $image = @imagecreatefromstring($attachment->file); ob_start(); imagejpeg($image, null, 80); $data = ob_get_contents(); ob_end_clean(); $var = '
';
echo '- ' . $var . '
' . $attachment->name . '
';
} else {
$var = '' . strtoupper($attachment->type) . '' . $attachment->name . '
';
echo '- ' . $var . '
';
}
}
}
?>
' . $value . '
' . $value . '