-- phpMyAdmin SQL Dump
-- version 4.1.14
-- http://www.phpmyadmin.net
--
-- Host: 127.0.0.1
-- Generation Time: Apr 20, 2016 at 06:30 AM
-- Server version: 5.6.17
-- PHP Version: 5.5.12

SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";


/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;

--
-- Database: `demodatabase`
--

-- --------------------------------------------------------

--
-- Table structure for table `banlist`
--

CREATE TABLE IF NOT EXISTS `banlist` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ban_status` tinyint(1) NOT NULL,
  `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `canned_response`
--

CREATE TABLE IF NOT EXISTS `canned_response` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_id` int(10) unsigned NOT NULL,
  `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `message` text COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `custom_forms`
--

CREATE TABLE IF NOT EXISTS `custom_forms` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `formname` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `custom_form_fields`
--

CREATE TABLE IF NOT EXISTS `custom_form_fields` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `forms_id` int(11) NOT NULL,
  `label` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `required` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `date_format`
--

CREATE TABLE IF NOT EXISTS `date_format` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;


-- --------------------------------------------------------

--
-- Table structure for table `date_time_format`
--

CREATE TABLE IF NOT EXISTS `date_time_format` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;

-- --------------------------------------------------------

--
-- Table structure for table `department`
--

CREATE TABLE IF NOT EXISTS `department` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sla` int(10) unsigned DEFAULT NULL,
  `manager` int(10) unsigned DEFAULT NULL,
  `ticket_assignment` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `outgoing_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `template_set` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `auto_ticket_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `auto_message_response` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `auto_response_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `recipient` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `group_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `department_sign` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `sla` (`sla`),
  KEY `manager_2` (`manager`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;


-- --------------------------------------------------------

--
-- Table structure for table `emails`
--

CREATE TABLE IF NOT EXISTS `emails` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `department` int(10) unsigned DEFAULT NULL,
  `priority` int(10) unsigned DEFAULT NULL,
  `help_topic` int(10) unsigned DEFAULT NULL,
  `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `fetching_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `fetching_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `imap_config` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sending_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sending_encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `auto_response` tinyint(1) NOT NULL,
  `fetching_status` tinyint(1) NOT NULL,
  `move_to_folder` tinyint(1) NOT NULL,
  `delete_email` tinyint(1) NOT NULL,
  `do_nothing` tinyint(1) NOT NULL,
  `sending_status` tinyint(1) NOT NULL,
  `authentication` tinyint(1) NOT NULL,
  `header_spoofing` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `department` (`department`,`priority`,`help_topic`),
  KEY `department_2` (`department`,`priority`,`help_topic`),
  KEY `priority` (`priority`),
  KEY `help_topic` (`help_topic`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `groups`
--

CREATE TABLE IF NOT EXISTS `groups` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `group_status` tinyint(1) NOT NULL,
  `can_create_ticket` tinyint(1) NOT NULL,
  `can_edit_ticket` tinyint(1) NOT NULL,
  `can_post_ticket` tinyint(1) NOT NULL,
  `can_close_ticket` tinyint(1) NOT NULL,
  `can_assign_ticket` tinyint(1) NOT NULL,
  `can_transfer_ticket` tinyint(1) NOT NULL,
  `can_delete_ticket` tinyint(1) NOT NULL,
  `can_ban_email` tinyint(1) NOT NULL,
  `can_manage_canned` tinyint(1) NOT NULL,
  `can_manage_faq` tinyint(1) NOT NULL,
  `can_view_agent_stats` tinyint(1) NOT NULL,
  `department_access` tinyint(1) NOT NULL,
  `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;


-- --------------------------------------------------------

--
-- Table structure for table `group_assign_department`
--

CREATE TABLE IF NOT EXISTS `group_assign_department` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `group_id` int(10) unsigned NOT NULL,
  `department_id` int(10) unsigned NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `group_id` (`group_id`),
  KEY `department_id` (`department_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `help_topic`
--

CREATE TABLE IF NOT EXISTS `help_topic` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `custom_form` int(10) unsigned DEFAULT NULL,
  `department` int(10) unsigned DEFAULT NULL,
  `ticket_status` int(10) unsigned DEFAULT NULL,
  `priority` int(10) unsigned DEFAULT NULL,
  `sla_plan` int(10) unsigned DEFAULT NULL,
  `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `type` tinyint(1) NOT NULL,
  `auto_assign` int(10) unsigned DEFAULT NULL,
  `auto_response` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `custom_form` (`custom_form`),
  KEY `department` (`department`),
  KEY `ticket_status` (`ticket_status`),
  KEY `priority` (`priority`),
  KEY `sla_plan` (`sla_plan`),
  KEY `auto_assign_2` (`auto_assign`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_article`
--

CREATE TABLE IF NOT EXISTS `kb_article` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `description` text COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `type` tinyint(1) NOT NULL,
  `publish_time` datetime DEFAULT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_article_relationship`
--

CREATE TABLE IF NOT EXISTS `kb_article_relationship` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `article_id` int(10) unsigned NOT NULL,
  `category_id` int(10) unsigned NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `article_relationship_article_id_foreign` (`article_id`),
  KEY `article_relationship_category_id_foreign` (`category_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_category`
--

CREATE TABLE IF NOT EXISTS `kb_category` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `description` text COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `parent` int(11) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_comment`
--

CREATE TABLE IF NOT EXISTS `kb_comment` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `article_id` int(10) unsigned NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `comment` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `comment_article_id_foreign` (`article_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_pages`
--

CREATE TABLE IF NOT EXISTS `kb_pages` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `visibility` tinyint(1) NOT NULL,
  `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `description` text COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `kb_settings`
--

CREATE TABLE IF NOT EXISTS `kb_settings` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `pagination` int(11) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `languages`
--

CREATE TABLE IF NOT EXISTS `languages` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;

-- --------------------------------------------------------

--
-- Table structure for table `log_notification`
--

CREATE TABLE IF NOT EXISTS `log_notification` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `mailbox_protocol`
--

CREATE TABLE IF NOT EXISTS `mailbox_protocol` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `value` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;

-- --------------------------------------------------------

--
-- Table structure for table `migrations`
--

CREATE TABLE IF NOT EXISTS `migrations` (
  `migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `batch` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `notifications`
--

CREATE TABLE IF NOT EXISTS `notifications` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `model_id` int(11) NOT NULL,
  `userid_created` int(11) NOT NULL,
  `type_id` int(11) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `notification_types`
--

CREATE TABLE IF NOT EXISTS `notification_types` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `icon_class` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `organization`
--

CREATE TABLE IF NOT EXISTS `organization` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `head` int(10) unsigned DEFAULT NULL,
  `internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `head` (`head`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `password_resets`
--

CREATE TABLE IF NOT EXISTS `password_resets` (
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` datetime NOT NULL DEFAULT '0000-00-00 00:00:00',
  KEY `password_resets_email_index` (`email`),
  KEY `password_resets_token_index` (`token`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;

-- --------------------------------------------------------

--
-- Table structure for table `plugins`
--

CREATE TABLE IF NOT EXISTS `plugins` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `path` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` int(11) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `send_mail`
--

CREATE TABLE IF NOT EXISTS `send_mail` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `driver` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `encryption` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_alert_notice`
--

CREATE TABLE IF NOT EXISTS `settings_alert_notice` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_status` tinyint(1) NOT NULL,
  `ticket_admin_email` tinyint(1) NOT NULL,
  `ticket_department_manager` tinyint(1) NOT NULL,
  `ticket_department_member` tinyint(1) NOT NULL,
  `ticket_organization_accmanager` tinyint(1) NOT NULL,
  `message_status` tinyint(1) NOT NULL,
  `message_last_responder` tinyint(1) NOT NULL,
  `message_assigned_agent` tinyint(1) NOT NULL,
  `message_department_manager` tinyint(1) NOT NULL,
  `message_organization_accmanager` tinyint(1) NOT NULL,
  `internal_status` tinyint(1) NOT NULL,
  `internal_last_responder` tinyint(1) NOT NULL,
  `internal_assigned_agent` tinyint(1) NOT NULL,
  `internal_department_manager` tinyint(1) NOT NULL,
  `assignment_status` tinyint(1) NOT NULL,
  `assignment_assigned_agent` tinyint(1) NOT NULL,
  `assignment_team_leader` tinyint(1) NOT NULL,
  `assignment_team_member` tinyint(1) NOT NULL,
  `transfer_status` tinyint(1) NOT NULL,
  `transfer_assigned_agent` tinyint(1) NOT NULL,
  `transfer_department_manager` tinyint(1) NOT NULL,
  `transfer_department_member` tinyint(1) NOT NULL,
  `overdue_status` tinyint(1) NOT NULL,
  `overdue_assigned_agent` tinyint(1) NOT NULL,
  `overdue_department_manager` tinyint(1) NOT NULL,
  `overdue_department_member` tinyint(1) NOT NULL,
  `system_error` tinyint(1) NOT NULL,
  `sql_error` tinyint(1) NOT NULL,
  `excessive_failure` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_auto_response`
--

CREATE TABLE IF NOT EXISTS `settings_auto_response` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `new_ticket` tinyint(1) NOT NULL,
  `agent_new_ticket` tinyint(1) NOT NULL,
  `submitter` tinyint(1) NOT NULL,
  `participants` tinyint(1) NOT NULL,
  `overlimit` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_company`
--

CREATE TABLE IF NOT EXISTS `settings_company` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `landing_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `offline_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `use_logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_email`
--

CREATE TABLE IF NOT EXISTS `settings_email` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `template` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sys_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
  `alert_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `admin_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `mta` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `email_fetching` tinyint(1) NOT NULL,
  `notification_cron` tinyint(1) NOT NULL,
  `strip` tinyint(1) NOT NULL,
  `separator` tinyint(1) NOT NULL,
  `all_emails` tinyint(1) NOT NULL,
  `email_collaborator` tinyint(1) NOT NULL,
  `attachment` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_ratings`
--

CREATE TABLE IF NOT EXISTS `settings_ratings` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `rating_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `publish` int(11) NOT NULL,
  `modify` int(11) NOT NULL,
  `slug` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  UNIQUE KEY `settings_ratings_slug_unique` (`slug`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_system`
--

CREATE TABLE IF NOT EXISTS `settings_system` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `status` tinyint(1) NOT NULL,
  `url` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `api_enable` int(11) NOT NULL,
  `api_key_mandatory` int(11) NOT NULL,
  `api_key` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `time_farmat` int(10) unsigned DEFAULT NULL,
  `date_format` int(10) unsigned DEFAULT NULL,
  `date_time_format` int(10) unsigned DEFAULT NULL,
  `day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `time_zone` int(10) unsigned DEFAULT NULL,
  `content` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `time_farmat` (`time_farmat`),
  KEY `date_format` (`date_format`),
  KEY `date_time_format` (`date_time_format`),
  KEY `time_zone` (`time_zone`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `settings_ticket`
--

CREATE TABLE IF NOT EXISTS `settings_ticket` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `claim_response` tinyint(1) NOT NULL,
  `assigned_ticket` tinyint(1) NOT NULL,
  `answered_ticket` tinyint(1) NOT NULL,
  `agent_mask` tinyint(1) NOT NULL,
  `html` tinyint(1) NOT NULL,
  `client_update` tinyint(1) NOT NULL,
  `max_file_size` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `sla_plan`
--

CREATE TABLE IF NOT EXISTS `sla_plan` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `grace_period` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `admin_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `transient` tinyint(1) NOT NULL,
  `ticket_overdue` tinyint(1) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;

-- --------------------------------------------------------

--
-- Table structure for table `teams`
--

CREATE TABLE IF NOT EXISTS `teams` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `team_lead` int(10) unsigned DEFAULT NULL,
  `assign_alert` tinyint(1) NOT NULL,
  `admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `team_lead` (`team_lead`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;

-- --------------------------------------------------------

--
-- Table structure for table `team_assign_agent`
--

CREATE TABLE IF NOT EXISTS `team_assign_agent` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `team_id` int(10) unsigned DEFAULT NULL,
  `agent_id` int(10) unsigned DEFAULT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `team_id` (`team_id`),
  KEY `agent_id` (`agent_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `template`
--

CREATE TABLE IF NOT EXISTS `template` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` tinyint(1) NOT NULL,
  `template_set_to_clone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `language` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `tickets`
--

CREATE TABLE IF NOT EXISTS `tickets` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `user_id` int(10) unsigned DEFAULT NULL,
  `dept_id` int(10) unsigned DEFAULT NULL,
  `team_id` int(10) unsigned DEFAULT NULL,
  `priority_id` int(10) unsigned DEFAULT NULL,
  `sla` int(10) unsigned DEFAULT NULL,
  `help_topic_id` int(10) unsigned DEFAULT NULL,
  `status` int(10) unsigned DEFAULT NULL,
  `rating` tinyint(1) NOT NULL,
  `ratingreply` tinyint(1) NOT NULL,
  `flags` int(11) NOT NULL,
  `ip_address` int(11) NOT NULL,
  `assigned_to` int(10) unsigned DEFAULT NULL,
  `lock_by` int(11) NOT NULL,
  `lock_at` datetime DEFAULT NULL,
  `source` int(10) unsigned DEFAULT NULL,
  `isoverdue` int(11) NOT NULL,
  `reopened` int(11) NOT NULL,
  `isanswered` int(11) NOT NULL,
  `html` int(11) NOT NULL,
  `is_deleted` int(11) NOT NULL,
  `closed` int(11) NOT NULL,
  `is_transferred` tinyint(1) NOT NULL,
  `transferred_at` datetime NOT NULL,
  `reopened_at` datetime DEFAULT NULL,
  `duedate` datetime DEFAULT NULL,
  `closed_at` datetime DEFAULT NULL,
  `last_message_at` datetime DEFAULT NULL,
  `last_response_at` datetime DEFAULT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `user_id` (`user_id`),
  KEY `dept_id` (`dept_id`),
  KEY `team_id` (`team_id`),
  KEY `priority_id` (`priority_id`),
  KEY `sla` (`sla`),
  KEY `help_topic_id` (`help_topic_id`),
  KEY `status` (`status`),
  KEY `assigned_to` (`assigned_to`),
  KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_attachment`
--

CREATE TABLE IF NOT EXISTS `ticket_attachment` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `thread_id` int(10) unsigned DEFAULT NULL,
  `size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `file` mediumblob,
  PRIMARY KEY (`id`),
  KEY `thread_id` (`thread_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_collaborator`
--

CREATE TABLE IF NOT EXISTS `ticket_collaborator` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `isactive` tinyint(1) NOT NULL,
  `ticket_id` int(10) unsigned DEFAULT NULL,
  `user_id` int(10) unsigned DEFAULT NULL,
  `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_form_data`
--

CREATE TABLE IF NOT EXISTS `ticket_form_data` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` int(10) unsigned DEFAULT NULL,
  `title` text COLLATE utf8_unicode_ci NOT NULL,
  `content` text COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_priority`
--

CREATE TABLE IF NOT EXISTS `ticket_priority` (
  `priority_id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `priority_desc` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `priority_color` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `priority_urgency` tinyint(1) NOT NULL,
  `ispublic` tinyint(1) NOT NULL,
  PRIMARY KEY (`priority_id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=5 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_source`
--

CREATE TABLE IF NOT EXISTS `ticket_source` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `value` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=4 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_status`
--

CREATE TABLE IF NOT EXISTS `ticket_status` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `state` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `mode` int(11) NOT NULL,
  `message` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `flags` int(11) NOT NULL,
  `sort` int(11) NOT NULL,
  `properties` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ;

-- --------------------------------------------------------

--
-- Table structure for table `ticket_thread`
--

CREATE TABLE IF NOT EXISTS `ticket_thread` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` int(10) unsigned DEFAULT NULL,
  `user_id` int(10) unsigned DEFAULT NULL,
  `poster` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `source` int(10) unsigned DEFAULT NULL,
  `reply_rating` int(11) NOT NULL,
  `rating_count` int(11) NOT NULL,
  `is_internal` tinyint(1) NOT NULL,
  `title` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `body` text COLLATE utf8_unicode_ci NOT NULL,
  `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `ip_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `ticket_id_2` (`ticket_id`),
  KEY `user_id` (`user_id`),
  KEY `source` (`source`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `timezone`
--

CREATE TABLE IF NOT EXISTS `timezone` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `location` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=114 ;

-- --------------------------------------------------------

--
-- Table structure for table `time_format`
--

CREATE TABLE IF NOT EXISTS `time_format` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;

-- --------------------------------------------------------

--
-- Table structure for table `users`
--

CREATE TABLE IF NOT EXISTS `users` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `first_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `last_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `gender` tinyint(1) NOT NULL,
  `email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `ban` tinyint(1) NOT NULL,
  `password` varchar(60) COLLATE utf8_unicode_ci NOT NULL,
  `active` int(11) NOT NULL,
  `ext` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `phone_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `mobile` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `agent_sign` text COLLATE utf8_unicode_ci NOT NULL,
  `account_type` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `account_status` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `assign_group` int(10) unsigned DEFAULT NULL,
  `primary_dpt` int(10) unsigned DEFAULT NULL,
  `agent_tzone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `daylight_save` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `limit_access` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `directory_listing` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `vacation_mode` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `company` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `role` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `profile_pic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  UNIQUE KEY `users_email_unique` (`email`),
  KEY `assign_group_3` (`assign_group`),
  KEY `primary_dpt_2` (`primary_dpt`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `user_assign_organization`
--

CREATE TABLE IF NOT EXISTS `user_assign_organization` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `org_id` int(10) unsigned DEFAULT NULL,
  `user_id` int(10) unsigned DEFAULT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `org_id` (`org_id`),
  KEY `user_id` (`user_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `user_notification`
--

CREATE TABLE IF NOT EXISTS `user_notification` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `notification_id` int(11) NOT NULL,
  `user_id` int(11) NOT NULL,
  `is_read` int(11) NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `version_check`
--

CREATE TABLE IF NOT EXISTS `version_check` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `current_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `new_version` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;

-- --------------------------------------------------------

--
-- Table structure for table `widgets`
--

CREATE TABLE IF NOT EXISTS `widgets` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(30) COLLATE utf8_unicode_ci DEFAULT NULL,
  `title` varchar(50) COLLATE utf8_unicode_ci DEFAULT NULL,
  `value` text COLLATE utf8_unicode_ci,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB  DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=21 ;

-- --------------------------------------------------------

--
-- Table structure for table `workflow_action`
--

CREATE TABLE IF NOT EXISTS `workflow_action` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `workflow_id` int(10) unsigned NOT NULL,
  `condition` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `action` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `workflow_action_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `workflow_name`
--

CREATE TABLE IF NOT EXISTS `workflow_name` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `status` int(11) NOT NULL,
  `order` int(11) NOT NULL,
  `target` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `internal_note` text COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

-- --------------------------------------------------------

--
-- Table structure for table `workflow_rules`
--

CREATE TABLE IF NOT EXISTS `workflow_rules` (
  `id` int(10) unsigned NOT NULL AUTO_INCREMENT,
  `workflow_id` int(10) unsigned NOT NULL,
  `matching_criteria` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `matching_scenario` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `matching_relation` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
  `matching_value` text COLLATE utf8_unicode_ci NOT NULL,
  `created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  `updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
  PRIMARY KEY (`id`),
  KEY `workflow_rules_1` (`workflow_id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;

--
-- Constraints for table `workflow_action`
--
ALTER TABLE `workflow_action`
  ADD CONSTRAINT `workflow_action_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;

--
-- Constraints for table `workflow_rules`
--
ALTER TABLE `workflow_rules`
  ADD CONSTRAINT `workflow_rules_1` FOREIGN KEY (`workflow_id`) REFERENCES `workflow_name` (`id`) ON UPDATE NO ACTION;

--
-- Constraints for table `ticket_thread`
--
ALTER TABLE `ticket_thread` 
  ADD `reply_rating` INT(11) NOT NULL AFTER `source`, 
  ADD `rating_count` INT(11) NOT NULL AFTER `reply_rating`;

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