*/
class FormController extends Controller
{
/**
* Create a new controller instance.
* Constructor to check.
*
* @return void
*/
public function __construct(TicketController $TicketController)
{
// mail smtp settings
SettingsController::smtp();
// creating a TicketController instance
$this->TicketController = $TicketController;
}
/**
* getform.
*
* @param type Help_topic $topic
*
* @return type
*/
public function getForm(Help_topic $topic)
{
if (\Config::get('database.install') == '%0%') {
return \Redirect::route('license');
}
if (System::first()->status == 1) {
$topics = $topic->get();
return view('themes.default1.client.helpdesk.form', compact('topics'));
} else {
return \Redirect::route('home');
}
}
/**
* This Function to post the form for the ticket.
*
* @param type Form_name $name
* @param type Form_details $details
*
* @return type string
*/
public function postForm($id, Help_topic $topic)
{
// dd($id);
if ($id != 0) {
$helptopic = $topic->where('id', '=', $id)->first();
$custom_form = $helptopic->custom_form;
$values = Fields::where('forms_id', '=', $custom_form)->get();
if (!$values) {
}
if ($values) {
foreach ($values as $value) {
if ($value->type == 'select') {
$data = $value->value;
$value = explode(',', $data);
echo '';
} elseif ($value->type == 'radio') {
$type2 = $value->value;
$val = explode(',', $type2);
echo ' '.$val[0].'
'.$val[1].'';
} elseif ($value->type == 'textarea') {
$type3 = $value->value;
$v = explode(',', $type3);
//dd($v);
if (array_key_exists(1, $v)) {
echo '';
} else {
echo '';
}
} elseif ($value->type == 'checkbox') {
$type4 = $value->value;
$check = explode(',', $type4);
echo '';
} else {
echo '';
}
}
}
} else {
return;
}
}
/**
* Posted form.
*
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source)
{
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
$name = $request->input('Name');
$phone = $request->input('Phone');
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$System = System::where('id', '=', 1)->first();
$departments = Department::where('id', '=', $System->department)->first();
$department = $departments->id;
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first();
$collaborator = null;
$assignto = null;
$auto_response = 0;
if ($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department, $assignto, $form_extras, $auto_response)) {
return Redirect::route('guest.getform')->with('success', 'Ticket Created Successfully');
}
}
/**
* reply.
*
* @param type $value
*
* @return type view
*/
public function post_ticket_reply($id, Request $request)
{
$comment = $request->input('comment');
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$threads = new Ticket_Thread();
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$threads->user_id = $tickets->user_id;
$threads->ticket_id = $tickets->id;
$threads->poster = 'client';
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
return \Redirect::back()->with('success1', 'Successfully replied');
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->errorInfo[2]);
}
} else {
return \Redirect::back()->with('fails1', 'Please fill some data!');
}
}
}