*/
class FormController extends Controller
{
/**
* @var FileuploadController
*/
protected $fileUploadController;
/**
* Create a new controller instance.
* Constructor to check.
*
* @return void
*/
public function __construct(TicketWorkflowController $TicketWorkflowController, FileuploadController $fileUploadController)
{
$this->middleware('board');
// creating a TicketController instance
$this->TicketWorkflowController = $TicketWorkflowController;
$this->fileUploadController = $fileUploadController;
}
/**
* getform.
*
* @param type Help_topic $topic
*
* @return type
*/
public function getForm(Help_topic $topic, CountryCode $code)
{
if (\Config::get('database.install') == '%0%') {
return \Redirect::route('licence');
}
$settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
if (!\Auth::check() && ($settings->status == 1 || $settings->status == '1')) {
return redirect('auth/login')->with(['login_require' => 'Please login to your account for submitting a ticket', 'referer' => 'form']);
}
$location = GeoIP::getLocation();
$phonecode = $code->where('iso', '=', $location->iso_code)->first();
if (System::first()->status == 1) {
$topics = $topic->get();
$codes = $code->get();
if ($phonecode->phonecode) {
$phonecode = $phonecode->phonecode;
} else {
$phonecode = '';
}
[$max_size_in_bytes, $max_size_in_actual] = $this->fileUploadController->file_upload_max_size();
return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory', 'max_size_in_bytes', 'max_size_in_actual'))->with('phonecode', $phonecode);
} else {
return \Redirect::route('home');
}
}
/**
* This Function to post the form for the ticket.
*
* @param type Form_name $name
* @param type Form_details $details
*
* @return type string
*/
public function postForm($id, Help_topic $topic)
{
if ($id != 0) {
$helptopic = $topic->where('id', '=', $id)->first();
$custom_form = $helptopic->custom_form;
$values = Fields::where('forms_id', '=', $custom_form)->get();
if (!$values) {
}
if ($values) {
foreach ($values as $form_data) {
if ($form_data->type == 'select') {
$form_fields = explode(',', $form_data->value);
$var = '';
foreach ($form_fields as $form_field) {
$var .= '';
}
echo '
';
} elseif ($form_data->type == 'radio') {
$type2 = $form_data->value;
$vals = explode(',', $type2);
echo '
';
foreach ($vals as $val) {
echo ' '.$form_data->value.' ';
}
echo '
';
} elseif ($form_data->type == 'textarea') {
$type3 = $form_data->value;
echo '
';
} elseif ($form_data->type == 'checkbox') {
$type4 = $form_data->value;
$checks = explode(',', $type4);
echo '
';
foreach ($checks as $check) {
echo ' '.$check;
}
} else {
echo '
';
}
}
echo '
';
}
} else {
return;
}
}
/**
* Posted form.
*
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code)
{
try {
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'Code', 'priority', 'attachment');
$name = $request->input('Name');
$phone = $request->input('Phone');
if ($request->input('Email')) {
if ($request->input('Email')) {
$email = $request->input('Email');
} else {
$email = null;
}
} else {
$email = null;
}
$subject = $request->input('Subject');
$details = $request->input('Details');
$phonecode = $request->input('Code');
if ($request->input('mobile')) {
$mobile_number = $request->input('mobile');
} else {
$mobile_number = null;
}
$status = $ticket_settings->first()->status;
$helptopic = $request->input('helptopic');
$helpTopicObj = Help_topic::where('id', '=', $helptopic);
if ($helpTopicObj->exists() && ($helpTopicObj->value('status') == 1)) {
$department = $helpTopicObj->value('department');
} else {
$defaultHelpTopicID = Ticket::where('id', '=', '1')->first()->help_topic;
$department = Help_topic::where('id', '=', $defaultHelpTopicID)->value('department');
}
$sla = $ticket_settings->first()->sla;
// $priority = $ticket_settings->first()->priority;
$default_priority = Ticket_Priority::where('is_default', '=', 1)->first();
$user_priority = CommonSettings::where('option_name', '=', 'user_priority')->first();
if (!$request->input('priority')) {
$priority = $default_priority->priority_id;
if ($helpTopicObj->exists() && ($helpTopicObj->value('status') == 1)) {
$priority = $helpTopicObj->value('priority');
}
} else {
$priority = $request->input('priority');
}
$source = $ticket_source->where('name', '=', 'web')->first()->id;
$attachments = $request->file('attachment');
$collaborator = null;
$assignto = null;
if ($helpTopicObj->exists() && ($helpTopicObj->value('status') == 1)) {
$assignto = $helpTopicObj->value('auto_assign');
}
$auto_response = 0;
$team_assign = null;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location->iso_code)->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect::back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect::back()->with($data)->withInput($request->except('password'));
}
}
}
event(new \App\Events\ClientTicketFormPost($form_extras, $email, $source));
$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
// dd($result);
if ($result[1] == 1) {
$ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
$thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
if ($attachments != null) {
$storage = new \App\FaveoStorage\Controllers\StorageController();
$storage->saveAttachments($thread->id, $attachments);
// foreach ($attachments as $attachment) {
// if ($attachment != null) {
// $name = $attachment->getClientOriginalName();
// $type = $attachment->getClientOriginalExtension();
// $size = $attachment->getSize();
// $data = file_get_contents($attachment->getRealPath());
// $attachPath = $attachment->getRealPath();
// $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
// }
// }
}
// dd($result);
return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is').' '.$result[0].'. '.Lang::get('lang.Please-save-this-for-future-reference'));
} else {
return Redirect::back()->withInput($request->except('password'))->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'));
}
} catch (\Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
// dd($result);
}
/**
* reply.
*
* @param type $value
*
* @return type view
*/
public function post_ticket_reply($id, Request $request)
{
try {
$comment = $request->input('comment');
if (!empty($comment)) {
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
$subject = $thread->title.'[#'.$tickets->ticket_number.']';
$body = $comment;
$user_cred = User::where('id', '=', $tickets->user_id)->first();
$fromaddress = $user_cred->email;
$fromname = $user_cred->user_name;
$phone = '';
$phonecode = '';
$mobile_number = '';
$helptopic = $tickets->help_topic_id;
$sla = $tickets->sla;
$priority = $tickets->priority_id;
$source = $tickets->source;
$collaborator = '';
$dept = $tickets->dept_id;
$assign = $tickets->assigned_to;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$auto_response = 0;
$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
} else {
return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
}
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->getMessage());
}
}
public function getCustomForm(Request $request)
{
$html = '';
$helptopic_id = $request->input('helptopic');
$helptopics = new Help_topic();
$helptopic = $helptopics->find($helptopic_id);
if (!$helptopic) {
throw new Exception('We can not find your request');
}
$custom_form = $helptopic->custom_form;
if ($custom_form) {
$fields = new Fields();
$forms = new \App\Model\helpdesk\Form\Forms();
$form_controller = new \App\Http\Controllers\Admin\helpdesk\FormController($fields, $forms);
$html = $form_controller->renderForm($custom_form);
}
return $html;
}
}