'1 Months' , 'reg_method' => 'disable')); Access::create(array('password_expire' => '2 Months' , 'reg_method' => 'private')); Access::create(array('password_expire' => '6 Months' , 'reg_method' => 'public')); Access::create(array('password_expire' => '10 Months' , 'reg_method' => '')); Access::create(array('password_expire' => '12 Months' , 'reg_method' => '')); Agents::create(array('user_name' => 'user 1','assign_group' => 'group A' , 'primary_dpt' => 'support' , 'assign_team' => 'developer')); Agents::create(array('user_name' => 'user 2','assign_group' => 'group B' , 'primary_dpt' => 'sale' , 'assign_team' => 'level 1 support')); Agents::create(array('user_name' => 'user 3','assign_group' => 'group C' , 'primary_dpt' => 'maintanance' , 'assign_team' => 'level 2 support')); Department::create(array('name' => 'opration')); Department::create(array('name' => 'sale')); Department::create(array('name' => 'support')); Company::create(array('company_name' => 'D company' , 'website' => 'dcompany.org', 'phone' => '8606574126')); Emails::create(array('email_address' => 'maintanance@dcompany.com', 'email_name' => 'maintain', 'department' => 'maintanance', 'priority' => 'low', 'help_topic' => 'maintanance query', 'user_name' => 'maintanance')); Emails::create(array('email_address' => 'support@dcompany.com', 'email_name' => 'support', 'department' => 'support', 'priority' => 'low', 'help_topic' => 'support query', 'user_name' => 'support')); Emails::create(array('email_address' => 'sale@dcompany.com', 'email_name' => 'sale', 'department' => 'sales', 'priority' => 'low', 'help_topic' => 'sales query', 'user_name' => 'sale')); Groups::create(array('name' => 'group A')); Groups::create(array('name' => 'group B')); Groups::create(array('name' => 'group C')); help_topic::create(array('topic' => 'support query', 'department' => 'support', 'priority' =>'low', 'sla_plan' => '12 hours')); help_topic::create(array('topic' => 'sale query', 'department' => 'sale', 'priority' =>'high', 'sla_plan' => '6 hours')); Sla_plan::create(array('name' => 'sla 1', 'grace_period' => '12 Hours')); Sla_plan::create(array('name' => 'sla 2', 'grace_period' => '6 Hours')); Teams::create(array('name' => 'developer', 'team_lead' => 'Code Name 47')); Teams::create(array('name' => 'Level 1 Support', 'team_lead' => 'Code Name 007')); Teams::create(array('name' => 'Level 2 Support', 'team_lead' => 'Code Name')); } }