*/
class FormController extends Controller {
/**
* Create a new controller instance.
* Constructor to check
* @return void
*/
public function __construct(TicketController $TicketController) {
// mail smtp settings
SettingsController::smtp();
// creating a TicketController instance
$this->TicketController = $TicketController;
}
/**
* getform
* @param type Help_topic $topic
* @return type
*/
public function getForm(Help_topic $topic) {
if(\Config::get('database.install') == '%0%') {
return \Redirect::route('license');
}
if(System::first()->status == 1) {
$topics = $topic->get();
return view('themes.default1.client.helpdesk.form', compact('topics'));
} else {
return \Redirect::route('home');
}
}
/**
* This Function to post the form for the ticket
* @param type Form_name $name
* @param type Form_details $details
* @return type string
*/
public function postForm($id, Help_topic $topic) {
// dd($id);
if($id != 0 ){
$helptopic = $topic->where('id', '=', $id)->first();
$custom_form = $helptopic->custom_form;
$values = Fields::where('forms_id', '=', $custom_form)->get();
if(!$values) {
} if($values) {
foreach($values as $value){
if($value->type == "select") {
$data = $value->value;
$value = explode(',', $data);
echo '';
} elseif ($value->type == "radio" ) {
$type2 = $value->value;
$val = explode(',', $type2);
echo ' '.$val[0].'
'.$val[1].'';
} elseif($value->type == "textarea" ) {
$type3 = $value->value;
$v = explode(',', $type3);
//dd($v);
if(array_key_exists(1, $v)){
echo '';
} else {
echo '';
}
} elseif($value->type == "checkbox" ) {
$type4 = $value->value;
$check = explode(',', $type4);
echo '';
} else {
echo '';
}
}
}
} else {
return null;
}
}
/**
* Posted form
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source) {
$form_extras = $request->except('Name','Phone','Email','Subject','Details','helptopic','_wysihtml5_mode','_token');
$name = $request->input('Name');
$phone = $request->input('Phone');
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$System = System::where('id','=',1)->first();
$departments = Department::where('id','=',$System->department)->first();
$department = $departments->id;
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name','=','web')->first();
$collaborator = null;
$assignto = null;
if($this->TicketController->create_user($email, $name, $subject, $details, $phone, $helptopic, $sla, $priority, $source->id, $collaborator, $department,$assignto, $form_extras)) {
return Redirect::route('guest.getform')->with('success','Ticket Created Successfully');
}
}
/**
* reply
* @param type $value
* @return type view
*/
public function post_ticket_reply($id, Request $request) {
$comment = $request->input('comment');
if($comment != null) {
$tickets = Tickets::where('id','=',$id)->first();
$threads = new Ticket_Thread;
$tickets->closed_at = null;
$tickets->closed = 0;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$threads->user_id = $tickets->user_id;
$threads->ticket_id = $tickets->id;
$threads->poster = "client";
$threads->body = $comment;
try {
$threads->save();
$tickets->save();
return \Redirect::back()->with('success1','Successfully replied');
} catch(Exception $e) {
return \Redirect::back()->with('fails1',$e->errorInfo[2]);
}
} else {
return \Redirect::back()->with('fails1','Please fill some data!');
}
}
}