@extends('themes.default1.agent.layout.agent') @section('Users') class="active" @stop @section('user-bar') active @stop @section('user') class="active" @stop @section('HeadInclude') @stop @section('PageHeader')
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{!! Lang::get('lang.subject') !!} | {!! Lang::get('lang.ticket_id') !!} | {!! Lang::get('lang.priority') !!} | {!! Lang::get('lang.from') !!} | {!! Lang::get('lang.last_replier') !!} | {!! Lang::get('lang.assigned_to') !!} | {!! Lang::get('lang.last_activity') !!} | id)->where('status', '=','1')->orderBy('id', 'DESC')->paginate(20);?> @foreach ($tickets as $ticket)||
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id)->get(); $collab = count($collaborators); // title $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); $string = strip_tags($title->title); // check atatchments $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$title->id)->first(); $attach = count($attachments); if (strlen($string) > 40) { $stringCut = substr($string, 0, 40); $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; } $TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); $TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first(); $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); if($LastResponse->role == "user") { $rep = "#F39C12"; $username = $LastResponse->user_name; } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; if($LastResponse->first_name==null || $LastResponse->last_name==null) { $username = $LastResponse->user_name; }} $titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); $count = count($titles); foreach($titles as $title) { $title = $title; } $assigned_to = App\User::where('id','=',$ticket->assigned_to)->first(); if($assigned_to == null) { $assigned = "Unassigned"; } else { $assigned = $assigned_to->first_name ." ". $assigned_to->last_name; } ?> | {{$string}} ({!! $count!!}) @if($collab > 0) @endif @if($attach > 0) @endif | #{!! $ticket->ticket_number !!} | priority_id)->first();?>{!! $from->user_name !!} | @else{!! $from->first_name." ".$from->last_name !!} | @endif{!! $username !!} | {!! $assigned !!} | {!! UTC::usertimezone($title->updated_at) !!} |
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{!! Lang::get('lang.subject') !!} | {!! Lang::get('lang.ticket_id') !!} | {!! Lang::get('lang.priority') !!} | {!! Lang::get('lang.from') !!} | {!! Lang::get('lang.last_replier') !!} | {!! Lang::get('lang.assigned_to') !!} | {!! Lang::get('lang.last_activity') !!} | id)->where('status', '=','2')->orderBy('id', 'DESC')->paginate(20);?> @foreach ($tickets as $ticket)||
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id)->get(); $collab = count($collaborators); // title $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); $string = strip_tags($title->title); // check atatchments $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$title->id)->first(); $attach = count($attachments); if (strlen($string) > 40) { $stringCut = substr($string, 0, 40); $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; } $TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); $TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first(); $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); if($LastResponse->role == "user") { $rep = "#F39C12"; $username = $LastResponse->user_name; } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; if($LastResponse->first_name==null || $LastResponse->last_name==null) { $username = $LastResponse->user_name; }} $titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); $count = count($titles); foreach($titles as $title) { $title = $title; } $assigned_to = App\User::where('id','=',$ticket->assigned_to)->first(); if($assigned_to == null) { $assigned = "Unassigned"; } else { $assigned = $assigned_to->first_name ." ". $assigned_to->last_name; } ?> | {{$string}} ({!! $count!!}) @if($collab > 0) @endif @if($attach > 0) @endif | #{!! $ticket->ticket_number !!} | priority_id)->first();?>{!! $from->user_name !!} | @else{!! $from->first_name." ".$from->last_name !!} | @endif{!! $username !!} | {!! $assigned !!} | {!! UTC::usertimezone($title->updated_at) !!} |
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{!! Lang::get('lang.subject') !!} | {!! Lang::get('lang.ticket_id') !!} | {!! Lang::get('lang.priority') !!} | {!! Lang::get('lang.from') !!} | {!! Lang::get('lang.last_replier') !!} | {!! Lang::get('lang.assigned_to') !!} | {!! Lang::get('lang.last_activity') !!} | id)->where('status', '=','5')->orderBy('id', 'DESC')->paginate(20);?> @foreach ($tickets as $ticket)||
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id)->get(); $collab = count($collaborators); // title $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); $string = strip_tags($title->title); // check atatchments $attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id','=',$title->id)->first(); $attach = count($attachments); if (strlen($string) > 40) { $stringCut = substr($string, 0, 40); $string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...'; } $TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id'); $TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first(); $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first(); if($LastResponse->role == "user") { $rep = "#F39C12"; $username = $LastResponse->user_name; } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; if($LastResponse->first_name==null || $LastResponse->last_name==null) { $username = $LastResponse->user_name; }} $titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get(); $count = count($titles); foreach($titles as $title) { $title = $title; } $assigned_to = App\User::where('id','=',$ticket->assigned_to)->first(); if($assigned_to == null) { $assigned = "Unassigned"; } else { $assigned = $assigned_to->first_name ." ". $assigned_to->last_name; } ?> | {{$string}} ({!! $count!!}) @if($collab > 0) @endif @if($attach > 0) @endif | #{!! $ticket->ticket_number !!} | priority_id)->first();?>{!! $from->user_name !!} | @else{!! $from->first_name." ".$from->last_name !!} | @endif{!! $username !!} | {!! $assigned !!} | {!! UTC::usertimezone($title->updated_at) !!} |
{!! Lang::get('lang.please_select_an_organization') !!}