'lllllll', 'fails' => 'lllllll', 'alert' => 'lllllll', /* |-------------------------------------- | Login Page |-------------------------------------- */ 'Login_to_start_your_session' => 'lllllll', 'login' => 'lllllll', 'remember' => 'lllllll', 'signmein' => 'lllllll', 'iforgot' => 'lllllll', 'email_address' => 'lllllll', 'password' => 'llllllll', 'woops' => 'llllllll', 'theirisproblem' => 'llllllll', 'login' => 'llllllll', 'e-mail' => 'llllllll', 'reg_new_member' => 'llllllll', /* |-------------------------------------- | Register Page |-------------------------------------- */ 'registration' => 'llllllll', 'full_name' => 'llllllll', 'retype_password' => 'llllllll', 'i_agree_to_the' => 'llllllll', 'terms' => 'llllllll', 'register' => 'llllllll', 'i_already_have_a_membership' => 'llllllll', /* |-------------------------------------- | Reset Password Page |-------------------------------------- */ 'reset_password' => 'llllllll', /* |-------------------------------------- | Forgot Password Page |-------------------------------------- */ 'i_know_my_password' => 'llllllll', 'recover_passord' => 'llllllll', 'send_password_reset_link' => 'llllllll', 'enter_email_to_reset_password' => 'llllllll', /* |---------------------------------------------------------------------------------------- | Emails Pages [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Emails related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ 'admin_panel' => 'llllllll', 'emails' => 'llllllll', /* |-------------------------------------- | Emails Create Page |-------------------------------------- */ 'incoming_emails' => 'llllllll', 'reuired_authentication' => 'llllllll', 'fetching_email_via_imap_or_pop' => 'llllllll', 'create_email' =>'llllllll', 'email_address' =>'llllllll', 'email_name' =>'llllllll', 'help_topic' =>'llllllll', 'auto_response' =>'llllllll', 'host_name' =>'llllllll', 'port_number' =>'llllllll', 'mail_box_protocol' =>'llllllll', 'authentication_required' =>'llllllll', 'yes' =>'llllllll', 'no' =>'llllllll', 'header_spoofing' =>'llllllll', 'allow_for_this_email' =>'llllllll', 'imap_config' =>'llllllll', /* |-------------------------------------- | Ban Emails Create Page |-------------------------------------- */ 'ban_lists' =>'llllllll', 'ban_email' =>'llllllll', 'banlists' =>'llllllll', 'ban_status' =>'llllllll', /* |-------------------------------------- | Templates Index Page |-------------------------------------- */ 'templates' =>'llllllll', 'create_template' =>'llllllll', 'in_use' =>'llllllll', /* |-------------------------------------- | Templates Create Page |-------------------------------------- */ 'template_set_to_clone' =>'llllllll', 'language' =>'llllllll', /* |-------------------------------------- | Diagnostics Page |-------------------------------------- */ 'diagnostics' =>'llllllll', 'from' =>'llllllll', 'to' =>'llllllll', 'subject' =>'llllllll', 'message' =>'llllllll', 'send' =>'llllllll', /* |---------------------------------------------------------------------------------------- | Settings Pages [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Setting related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ /* |-------------------------------------- | Company Settings Page |-------------------------------------- */ 'company' =>'llllllll', 'website' =>'llllllll', 'phone' =>'llllllll', 'address' =>'llllllll', 'landing' =>'llllllll', 'offline' =>'llllllll', 'thank' =>'llllllll', 'logo' =>'llllllll', 'save' =>'llllllll', /* |-------------------------------------- | System Settings Page |-------------------------------------- */ 'system' =>'llllllll', 'online' =>'llllllll', 'offline' =>'llllllll', 'name/title' =>'llllllll', 'pagesize' =>'llllllll', 'url' =>'llllllll', 'default_department'=>'llllllll', 'loglevel' =>'llllllll', 'purglog' =>'llllllll', 'nameformat' =>'llllllll', 'timeformat' =>'llllllll', 'dateformat' =>'llllllll', 'date_time' =>'llllllll', 'day_date_time' =>'llllllll', 'timezone' =>'llllllll', /* |-------------------------------------- | Email Settings Page |-------------------------------------- */ 'email' =>'llllllll', 'default_template' =>'llllllll', 'default_system_email' =>'llllllll', 'default_alert_email' =>'llllllll', 'admin_email' =>'llllllll', 'email_fetch' =>'llllllll', 'enable' =>'llllllll', 'default_MTA' =>'llllllll', 'fetch_auto-corn' =>'llllllll', 'strip_quoted_reply' =>'llllllll', 'reply_separator' =>'llllllll', 'accept_all_email' =>'llllllll', 'accept_email_unknown' =>'llllllll', 'accept_email_collab' =>'llllllll', 'automatically_and_collab_from_email'=>'llllllll', 'default_alert_email' =>'llllllll', 'attachments' =>'llllllll', 'email_attahment_user' =>'llllllll', /* |-------------------------------------- | Ticket Settings Page |-------------------------------------- */ 'ticket' =>'llllllll', 'default_ticket_number_format' =>'llllllll', 'default_ticket_number_sequence' =>'llllllll', 'default_status' =>'llllllll', 'default_priority' =>'llllllll', 'default_sla' =>'llllllll', 'default_help_topic' =>'llllllll', 'maximum_open_tickets' =>'llllllll', 'agent_collision_avoidance_duration'=>'llllllll', 'human_verification' =>'llllllll', 'claim_on_response' =>'llllllll', 'assigned_tickets' =>'llllllll', 'answered_tickets' =>'llllllll', 'agent_identity_masking' =>'llllllll', 'enable_HTML_ticket_thread' =>'llllllll', 'allow_client_updates' =>'llllllll', /* |-------------------------------------- | Access Settings Page |-------------------------------------- */ 'access' =>'llllllll', 'expiration_policy' =>'llllllll', 'allow_password_resets' =>'llllllll', 'reset_token_expiration' =>'llllllll', 'agent_session_timeout' =>'llllllll', 'bind_agent_session_IP' =>'llllllll', 'registration_required' =>'llllllll', 'require_registration_and_login_to_create_tickets' =>'llllllll', 'registration_method' =>'llllllll', 'user_session_timeout' =>'llllllll', 'client_quick_access' =>'llllllll', /* |-------------------------------------- | Auto-Response Settings Page |-------------------------------------- */ 'auto_responce' =>'llllllll', 'new_ticket' =>'llllllll', 'new_ticket_by_agent' =>'llllllll', 'new_message' =>'llllllll', 'submitter' =>'llllllll', 'send_receipt_confirmation' =>'llllllll', 'participants' =>'llllllll', 'send_new_activity_notice' =>'llllllll', 'overlimit_notice' =>'llllllll', 'email_attachments_to_the_user' =>'llllllll', /* |-------------------------------------- | Alert & Notice Settings Page |-------------------------------------- */ 'disable' =>'llllllll', 'admin_email_2' =>'llllllll', 'alert_notices' =>'llllllll', 'new_ticket_alert' =>'llllllll', 'department_manager' =>'llllllll', 'department_members' =>'llllllll', 'organization_account_manager' =>'llllllll', 'new_message_alert' =>'llllllll', 'last_respondent' =>'llllllll', 'assigned_agent_team' =>'llllllll', 'new_internal_note_alert' =>'llllllll', 'ticket_assignment_alert' =>'llllllll', 'team_lead' =>'llllllll', 'team_members' =>'llllllll', 'ticket_transfer_alert' =>'llllllll', 'overdue_ticket_alert' =>'llllllll', 'system_alerts' =>'llllllll', 'system_errors' =>'llllllll', 'SQL_errors' =>'llllllll', 'excessive_failed_login_attempts' =>'llllllll', /* |---------------------------------------------------------------------------------------- | Theme Pages [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Theme related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ 'themes' => 'llllllll', /* |-------------------------------------- | Footer Pages |-------------------------------------- */ 'footer' => 'llllllll', 'footer1' => 'llllllll', 'footer2' => 'llllllll', 'footer3' => 'llllllll', 'footer4' => 'llllllll', /* |---------------------------------------------------------------------------------------- | Manage Pages [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Manage related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ 'manage' => 'llllllll', /* |-------------------------------------- | Help Topic index Page |-------------------------------------- */ 'help_topics' => 'llllllll', 'topic' =>'llllllll', 'type' =>'llllllll', 'priority' =>'llllllll', 'last_updated' =>'llllllll', 'create_help_topic' =>'llllllll', 'action' =>'llllllll', /* |-------------------------------------- | Help Topic Create Page |-------------------------------------- */ 'active' =>'llllllll', 'disabled' =>'llllllll', 'public' =>'llllllll', 'private' =>'llllllll', 'parent_topic' =>'llllllll', 'Custom_form' =>'llllllll', 'SLA_plan' =>'llllllll', 'auto_assign' =>'llllllll', 'auto_respons' =>'llllllll', 'ticket_number_format' =>'llllllll', 'system_default' =>'llllllll', 'custom' =>'llllllll', 'internal_notes' =>'llllllll', /* |-------------------------------------- | SLA plan Index Page |-------------------------------------- */ 'sla_plans' => 'llllllll', 'create_SLA' =>'llllllll', 'grace_period' =>'llllllll', 'added_date' =>'llllllll', /* |-------------------------------------- | SLA plan Create Page |-------------------------------------- */ 'transient' =>'llllllll', 'ticket_overdue_alert' =>'llllllll', /* |-------------------------------------- | Form Create Page |-------------------------------------- */ 'title' =>'llllllll', 'instruction' =>'llllllll', 'label' =>'llllllll', 'visibility' =>'llllllll', 'variable' =>'llllllll', 'create_form' =>'llllllll', 'forms' =>'llllllll', 'form_name' => 'llllllll', 'view_this_form' => 'llllllll', 'delete_from' => 'llllllll', 'are_you_sure_you_want_to_delete' => 'llllllll', 'close' => 'llllllll', 'instructions' => 'llllllll', "instructions_on_creating_form" => "lllllll", 'form_properties' => 'llllllll', 'adding_fields' => 'llllllll', "click_add_fields_button_to_add_fields" => "llllllll", 'add_fields' => 'llllllll', 'save_form' => 'llllllll', 'label' => 'llllllll', 'name' => 'llllllll', 'type' => 'llllllll', 'values(selected_fields)' => 'llllllll', 'required' => 'llllllll', 'Action' => 'llllllll', 'remove' => 'llllllll', /* |---------------------------------------------------------------------------------------- | Staff Pages [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Staff related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ /* |-------------------------------------- | Staff index Page |-------------------------------------- */ 'are_you_sure' => 'llllllll', 'staffs' => 'llllllll', 'name' =>'llllllll', 'user_name' =>'llllllll', 'status' =>'llllllll', 'group' =>'llllllll', 'department' =>'llllllll', 'created' =>'llllllll', 'lastlogin' =>'llllllll', 'createagent' =>'llllllll', 'delete' =>'llllllll', 'agents' =>'llllllll', 'create' =>'llllllll', 'edit' =>'llllllll', 'departments' =>'llllllll', 'groups' =>'lllllll', /* |-------------------------------------- | Staff Create Page |-------------------------------------- */ 'create_agent' =>'llllllll', 'first_name' =>'llllllll', 'last_name' =>'llllllll', 'mobile_number' =>'llllllll', 'agent_signature' =>'llllllll', 'account_status_setting' =>'llllllll', 'account_type' =>'llllllll', 'admin' =>'llllllll', 'agent' =>'llllllll', 'account_status' =>'llllllll', 'locked' =>'llllllll', 'assigned_group' =>'llllllll', 'primary_department' =>'llllllll', 'agent_time_zone' =>'llllllll', 'day_light_saving' =>'llllllll', 'limit_access' =>'llllllll', 'directory_listing' =>'llllllll', 'vocation_mode' =>'llllllll', 'assigned_team' =>'llllllll', /* |-------------------------------------- | Department Create Page |-------------------------------------- */ 'create_department' =>'llllllll', 'manager' =>'llllllll', 'ticket_assignment' =>'llllllll', 'restrict_ticket_assignment_to_department_members' =>'llllllll', 'outgoing_emails' =>'llllllll', 'template_set' =>'llllllll', 'auto_responding_settings' =>'llllllll', 'disable_for_this_department' =>'llllllll', 'auto_response_email' =>'Allllllll', 'recipient' =>'llllllll', 'group_access' =>'llllllll', 'department_signature' =>'llllllll', /* |-------------------------------------- | Team Create Page |-------------------------------------- */ 'create_team'=>'llllllll', 'team_lead'=>'llllllll', 'assignment_alert'=>'llllllll', 'disable_for_this_team'=>'llllllll', 'teams'=>'llllllll', /* |-------------------------------------- | Group Create Page |-------------------------------------- */ 'create_group' =>'llllllll', 'goups' =>'llllllll', 'can_create_ticket' =>'llllllll', 'can_edit_ticket' =>'llllllll', 'can_post_ticket' =>'llllllll', 'can_close_ticket' =>'llllllll', 'can_assign_ticket' =>'llllllll', 'can_transfer_ticket' =>'llllllll', 'can_delete_ticket' =>'llllllll', 'can_ban_emails' =>'llllllll', 'can_manage_premade' =>'llllllll', 'can_manage_FAQ' =>'llllllll', 'can_view_agent_stats' =>'llllllll', 'department_access' =>'llllllll', 'admin_notes' =>'llllllll', 'group_members' =>'llllllll', 'group_name' =>'llllllll', /* |-------------------------------------- | SMTP Page |-------------------------------------- */ 'driver' => 'llllllll', 'smtp' => 'llllllll', 'host'=>'llllllll', 'port'=>'llllllll', 'encryption'=>'llllllll', /* |---------------------------------------------------------------------------------------- | Agent Panel [English(en)] |---------------------------------------------------------------------------------------- | | The following language lines are used in all Agent Panel related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ 'agent_panel' => 'llllllll', 'profile' => 'llllllll', 'change_password' => 'llllllll', 'sign_out' => 'llllllll', 'Tickets' => 'llllllll', 'inbox' => 'llllllll', 'my_tickets' => 'llllllll', 'unassigned' => 'llllllll', 'trash' => 'llllllll', 'Updates' => 'llllllll', 'no_new_updates' => 'llllllll', 'check_for_updates' => 'llllllll', 'open' => 'llllllll', 'inprogress' => 'llllllll', 'closed' => 'llllllll', 'Departments' => 'llllllll', 'tools' => 'llllllll', 'canned' => 'llllllll', 'knowledge_base' => 'llllllll', /* |----------------------------------------------- | Profile |----------------------------------------------- */ 'user_information' => 'llllllll', 'time_zone' => 'llllllll', 'phone_number' => 'llllllll', 'contact_information' => 'llllllll', /* |----------------------------------------------- | Dashboard |----------------------------------------------- */ 'dashboard' => 'llllllll', 'line_chart' => 'llllllll', 'statistics' => 'llllllll', 'opened' => 'llllllll', 'resolved' => 'llllllll', 'closed' => 'llllllll', 'deleted' => 'llllllll', /* |------------------------------------------------ |User Page |------------------------------------------------ */ 'user_directory' => 'llllllll', 'ban' => 'llllllll', 'user' => 'llllllll', 'users' => 'llllllll', 'create_user' => 'llllllll', 'full_name' => 'llllllll', 'mobile' => 'llllllll', 'last_login' => 'llllllll', 'user_profile' => 'llllllll', 'assign' => 'llllllll', 'open_tickets' => 'llllllll', 'closed_tickets' => 'llllllll', 'deleted_tickets' => 'llllllll', /* |------------------------------------------------ |Organization Page |------------------------------------------------ */ 'organizations' => 'llllllll', 'organization' => 'llllllll', 'create_organization' => 'llllllll', 'account_manager' => 'llllllll', 'update' => 'llllllll', 'organization_profile' => 'llllllll', 'please_select_an_organization' => 'llllllll', 'please_select_an_user' => 'llllllll', 'organization-s_head' => "llllllll", 'select_department_manager' => 'llllllll', 'users_of' => 'llllllll', /* |---------------------------------------------- | Ticket page |---------------------------------------------- */ 'subject' => 'llllllll', 'ticket_id' => 'llllllll', 'priority' => 'llllllll', 'from' => 'llllllll', 'last_replier' => 'llllllll', 'assigned_to' => 'llllllll', 'last_activity' => 'llllllll', 'answered' => 'llllllll', 'assigned' => 'llllllll', 'create_ticket' => 'llllllll', 'tickets' => 'llllllll', 'open' => 'llllllll', 'Ticket_Information' => 'llllllll', 'Ticket_Id' => 'llllllll', 'User' => 'llllllll', 'Unassigned' => 'llllllll', 'generate_pdf' => 'llllllll', 'change_status' => 'llllllll', 'more' => 'llllllll', 'delete_ticket' => 'llllllll', 'emergency' => 'llllllll', 'high' => 'llllllll', 'medium' => 'llllllll', 'low' => 'llllllll', 'sla_plan' => 'llllllll', 'created_date' => 'llllllll', 'due_date' => 'llllllll', 'last_response' => 'llllllll', 'source' => 'llllllll', 'last_message' => 'llllllll', 'reply' => 'llllllll', 'response' => 'llllllll', 'reply_content' => 'llllllll', 'attachment' => 'llllllll', 'internal_note' => 'llllllll', 'this_ticket_is_under_banned_user' => 'llllllll', 'ticket_source' => 'llllllll', 'are_you_sure_to_ban' => 'llllllll', 'whome_do_you_want_to_assign_ticket' => 'llllllll', 'are_you_sure_you_want_to_surrender_this_ticket' => 'llllllll', 'add_collaborator' => 'llllllll', 'search_existing_users' => 'llllllll', 'add_new_user' => 'llllllll', 'search_existing_users_or_add_new_users' => 'llllllll', 'search_by_email' => 'llllllll', 'list_of_collaborators_of_this_ticket' => 'llllllll', 'submit' => 'llllllll', 'max' => 'llllllll', 'add_cc' => 'llllllll', 'recepients' => 'llllllll', 'select_a_canned_response' => 'llllllll', 'assign_to' => 'llllllll', 'detail' => 'llllllll', 'user_details' => 'llllllll', 'ticket_option' => 'llllllll', 'ticket_detail' => 'llllllll', /* |------------------------------------------------ |Tools Page |------------------------------------------------ */ 'canned_response' => 'llllllll', 'create_canned_response' => 'llllllll', 'surrender' => 'llllllll', 'view' => 'llllllll', /* |----------------------------------------------- | Main text |----------------------------------------------- */ 'copyright' => 'llllllll', 'all_rights_reserved' => 'llllllll', 'powered_by' => 'llllllll', /* |------------------------------------------------ |Guest-User Page |------------------------------------------------ */ 'issue_summary' => 'llllllll', 'issue_details' => 'llllllll', 'contact_informations' => 'llllllll', 'contact_details' => 'llllllll', 'role' => 'llllllll', 'ext' => 'llllllll', 'profile_pic' => 'llllllll', 'agent_sign' => 'llllllll', 'inactive' => 'llllllll', 'male' => 'llllllll', 'female' => 'llllllll', 'old_password' => 'llllllll', 'new_password' => 'llllllll', 'confirm_password' => 'llllllll', 'gender' => 'llllllll', 'ticket_number' => 'llllllll', 'content' => 'llllllll', /* |------------------------------------------------ | Error Pages |------------------------------------------------ */ 'not_found' => 'llllllll', 'oops_page_not_found' => 'llllllll', 'we_could_not_find_the_page_you_were_looking_for'=>'llllllll', 'internal_server_error' => 'llllllll', 'be_right_back' => 'llllllll', 'sorry' => 'llllllll', 'we_are_working_on_it' => 'llllllll', 'category' => 'llllllll', 'addcategory' => 'llllllll', 'allcategory' => 'llllllll', 'article' => 'llllllll', 'articles' => 'llllllll', 'addarticle' => 'llllllll', 'allarticle' => 'llllllll', 'pages' => 'llllllll', 'addpages' => 'llllllll', 'allpages' => 'llllllll', 'widgets' => 'llllllll', 'footer1' => 'llllllll', 'footer2' => 'llllllll', 'footer3' => 'llllllll', 'footer4' => 'llllllll', 'sidewidget1' => 'llllllll', 'sidewidget2' => 'llllllll', 'comments' => 'llllllll', 'settings' => 'llllllll', 'parent' => 'llllllll', 'description' => 'llllllll', 'enter_the_description' => 'llllllll', 'publish' => 'llllllll', 'published' => 'llllllll', 'draft' => 'llllllll', 'create_a_category' => 'llllllll', 'add' => 'llllllll', 'social' => 'llllllll', 'comment' => 'llllllll', 'not_published' => 'llllllll', 'numberofelementstodisplay' => 'llllllll', //====================================== 'language' => 'llllllll', 'save' => 'llllllll', 'create' => 'Cllllllll', 'dateformat' => 'llllllll', 'slug' => 'llllllll', 'read_more' => 'llllllll', 'view_all' => 'llllllll', 'categories' => 'llllllll', 'need_more_support' => 'llllllll', 'if_you_did_not_find_an_answer_please_raise_a_ticket_describing_the_issue' => 'llllllll', 'have_a_question?_type_your_search_term_here' => 'llllllll', 'search' => 'llllllll', 'frequently_asked_questions' => 'llllllll', 'leave_a_reply' => 'llllllll', 'post_message' => 'llllllll', /* |-------------------------------------------------------------------------------------- | Client Panel [English(en)] |-------------------------------------------------------------------------------------- | The following language lines are used in all Agent Panel related issues to translate | some words in view to English. You are free to change them to anything you want to | customize your views to better match your application. | */ 'home' => 'llllllll', 'submit_a_ticket' => 'llllllll', 'my_profile' => 'llllllll', 'log_out' => 'llllllll', 'forgot_password' => 'llllllll', 'create_account' => 'llllllll', 'you_are_here' => 'llllllll', 'have_a_ticket' => 'llllllll', 'check_ticket_status' => 'llllllll', 'choose_a_help_topic' => 'llllllll', 'ticket_status' => 'llllllll', );