*/
class TicketController extends Controller
{
/**
* Create a new controller instance.
*
* @return type response
*/
public function __construct(PhpMailController $PhpMailController, Notify $NotificationController)
{
$this->PhpMailController = $PhpMailController;
$this->NotificationController = $NotificationController;
$this->middleware('auth');
}
/**
* Show the Inbox ticket list page.
*
* @return type response
*/
public function inbox_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.inbox', compact('table'));
}
/**
* Show the Open ticket list page.
*
* @return type response
*/
public function open_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.open', compact('table'));
}
/**
* Show the answered ticket list page.
*
* @return type response
*/
public function answered_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.answered', compact('table'));
}
/**
* Show the Myticket list page.
*
* @return type response
*/
public function myticket_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table'));
}
/**
* Show the Overdue ticket list page.
*
* @return type response
*/
public function overdue_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.overdue', compact('table'));
}
/**
* Show the Open ticket list page.
*
* @return type response
*/
public function dueTodayTicketlist()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.duetodayticket', compact('table'));
}
/**
* Show the Closed ticket list page.
*
* @return type response
*/
public function closed_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.closed', compact('table'));
}
/**
* Show the ticket list page.
*
* @return type response
*/
public function assigned_ticket_list()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.assigned', compact('table'));
}
/**
* Show the New ticket page.
*
* @return type response
*/
public function newticket(CountryCode $code)
{
$location = GeoIP::getLocation();
$phonecode = $code->where('iso', '=', $location->iso_code)->first();
$pcode = '';
if ($phonecode) {
$pcode = $phonecode->phonecode;
}
$settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $pcode);
}
/**
* Save the data of new ticket and show the New ticket page with result.
*
* @param type CreateTicketRequest $request
*
* @return type response
*/
public function post_newticket(CreateTicketRequest $request, CountryCode $code, $api = false)
{
try {
if ($request->input('email')) {
$email = $request->input('email');
} else {
$email = null;
}
$fullname = $request->input('first_name').'%$%'.$request->input('last_name');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
if ($request->input('assignto')) {
$assignto = $request->input('assignto');
} else {
$assignto = null;
}
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$phonecode = $request->input('code');
if ($request->input('mobile')) {
$mobile_number = $request->input('mobile');
} else {
$mobile_number = null;
}
$source = Ticket_source::where('name', '=', 'agent')->first();
$headers = null;
$help = Help_topic::where('id', '=', $helptopic)->first();
$form_data = null;
$auto_response = 0;
$status = 1;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location->iso_code)->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
if ($api != false) {
return $data;
}
return Redirect()->back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
if ($api != false) {
return $data;
}
return Redirect()->back()->with($data)->withInput($request->except('password'));
}
}
}
//create user
$result = $this->create_user($email, $fullname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data, $auto_response, $status);
if ($result[1]) {
$status = $this->checkUserVerificationStatus();
if ($status == 1) {
if ($api != false) {
$ticket = Tickets::where('ticket_number', '=', $result[0])->select('id')->first();
return ['ticket_id' => $ticket->id, 'message' => Lang::get('lang.Ticket-created-successfully')];
}
return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully'));
} else {
if ($api != false) {
return response()->json(['success' => Lang::get('lang.Ticket-created-successfully')]);
}
return Redirect('newticket')->with('success', Lang::get('lang.Ticket-created-successfully2'));
}
} else {
if ($api != false) {
return response()->json(['error' => Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken')], 500);
}
return Redirect('newticket')->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'))->withInput($request->except('password'));
}
} catch (Exception $e) {
dd($e);
if ($api != false) {
return response()->json(['error' => $e->getMessage()], 500);
}
return Redirect()->back()->with('fails', ''.$e->getMessage().'');
}
}
/**
* Shows the ticket thread details.
*
* @param type $id
*
* @return type response
*/
public function thread($id)
{
if (Auth::user()->role == 'agent') {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('id', '=', $id)->first();
if ($tickets->dept_id == $dept->id) {
$tickets = $tickets;
} elseif ($tickets->assigned_to == Auth::user()->id) {
$tickets = $tickets;
} else {
$tickets = null;
}
// $tickets = $tickets->where('dept_id', '=', $dept->id)->orWhere('assigned_to', Auth::user()->id)->first();
// dd($tickets);
} elseif (Auth::user()->role == 'admin') {
$tickets = Tickets::where('id', '=', $id)->first();
} elseif (Auth::user()->role == 'user') {
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_id = \Crypt::encrypt($id);
return redirect()->route('check_ticket', compact('ticket_id'));
}
if ($tickets == null) {
return redirect()->route('inbox.ticket')->with('fails', \Lang::get('lang.invalid_attempt'));
}
$avg = DB::table('ticket_thread')->where('ticket_id', '=', $id)->where('reply_rating', '!=', 0)->avg('reply_rating');
$avg_rate = explode('.', $avg);
$avg_rating = $avg_rate[0];
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$fileupload = new FileuploadController();
$fileupload = $fileupload->file_upload_max_size();
$max_size_in_bytes = $fileupload[0];
$max_size_in_actual = $fileupload[1];
$tickets_approval = Tickets::where('id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets', 'max_size_in_bytes', 'max_size_in_actual', 'tickets_approval'), compact('thread', 'avg_rating'));
}
public function size()
{
$files = Input::file('attachment');
if (!$files) {
throw new \Exception('file size exceeded');
}
$size = 0;
if (count($files) > 0) {
foreach ($files as $file) {
$size += $file->getSize();
}
}
return $size;
}
public function error($e, $request)
{
if ($request->ajax() || $request->wantsJson()) {
$error = $e->getMessage();
if (is_object($error)) {
$error = $error->toArray();
}
return response()->json(compact('error'));
//return $message;
}
}
/**
* Replying a ticket.
*
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
*
* @return type bool
*/
public function reply(Ticket_Thread $thread, Request $request, Ticket_attachments $ta, $mail = true, $system_reply = true, $user_id = '')
{
\Event::fire('reply.request', [$request]);
try {
if (is_array($request->file('attachment'))) {
} else {
try {
$size = $this->size();
} catch (Exception $ex) {
return $ex->getMessage();
}
}
$fileupload = new FileuploadController();
$fileupload = $fileupload->file_upload_max_size();
$max_size_in_bytes = $fileupload[0];
$max_size_in_actual = $fileupload[1];
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
//dd($eventthread);
$eventuserid = $eventthread->user_id;
$emailadd = User::where('id', $eventuserid)->first()->email;
$source = $eventthread->source;
$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
$reply_content = $request->input('reply_content');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
$thread->body = $request->input('reply_content');
if ($system_reply == true) {
$thread->user_id = Auth::user()->id;
} else {
$thread->user_id = $eventuserid;
if ($user_id !== '') {
$thread->user_id = $user_id;
}
}
$ticket_id = $request->input('ticket_ID');
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$tickets->isanswered = '1';
$tickets->save();
$ticket_user = User::where('id', '=', $tickets->user_id)->first();
if ($system_reply == true) {
if ($tickets->assigned_to == 0) {
$tickets->assigned_to = Auth::user()->id;
$tickets->save();
$thread2 = new Ticket_Thread();
$thread2->ticket_id = $thread->ticket_id;
$thread2->user_id = Auth::user()->id;
$thread2->is_internal = 1;
$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread2->save();
$data = [
'id' => $tickets->id,
];
\Event::fire('ticket-assignment', [$data]);
}
if ($tickets->status > 1) {
$this->open($ticket_id, new Tickets());
}
}
$thread->save();
if ($attachments != null) {
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
$attachPath = $attachment->getRealPath();
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
$check_attachment = 1;
} else {
$check_attachment = null;
}
}
}
if ($check_attachment == 1) {
$attachment_files = $this->attachmentSeperate($thread->id);
} else {
$attachment_files = null;
}
$threadfirst = Ticket_Thread::where('ticket_id', '=', $ticket_id)->orderBy('id')->first();
$ticket_subject = $threadfirst->title;
$user_id = $tickets->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->first_name;
$ticket_number = $tickets->ticket_number;
$company = $this->company();
$username = $ticket_user->first_name;
if (!empty(Auth::user()->agent_sign)) {
$agentsign = Auth::user()->agent_sign;
} else {
$agentsign = null;
}
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->mobile, $user->country_code, $request, $tickets, $thread));
if (Auth::user()) {
$u_id = Auth::user()->first_name.' '.Auth::user()->last_name;
} else {
$u_id = $this->getAdmin()->first_name.' '.$this->getAdmin()->last_name;
}
$data = [
'ticket_id' => $request->input('ticket_ID'),
'u_id' => $u_id,
'body' => $request->input('reply_content'),
];
if (!$request->has('do-not-send')) {
\Event::fire('Reply-Ticket', [$data]);
}
// sending attachments via php mail function
$message = '';
$line = '---Reply above this line---
';
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
$emails = Emails::where('department', '=', $tickets->dept_id)->first();
if (!$email) {
$mail = false;
}
if ($mail == true) {
$encoded_ticketid = Crypt::encrypt($ticket_id);
$link = url('check_ticket/'.$encoded_ticketid);
$this->NotificationController->create($ticket_id, Auth::user()->id, '2');
$this->PhpMailController->sendmail(
$from = $this->PhpMailController->mailfrom('0', $tickets->dept_id),
$to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators],
$message = [
'subject' => $ticket_subject.'[#'.$ticket_number.']',
'body' => $line.$request->input('reply_content'),
'scenario' => 'ticket-reply',
'attachments' => $attachment_files,
],
$template_variables = [
'ticket_number' => $ticket_number,
'user' => $username,
'agent_sign' => $agentsign,
'system_link' => $link,
]
);
}
} catch (\Exception $e) {
$result = ['fails' => $e->getMessage()];
return response()->json(compact('result'));
}
$result = ['success' => 'Replyed successfully'];
return response()->json(compact('result'));
}
/**
* Ticket edit and save ticket data.
*
* @param type $ticket_id
* @param type Ticket_Thread $thread
*
* @return type bool
*/
public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)
{
if (Input::get('subject') == null) {
return 1;
} elseif (Input::get('sla_paln') == null) {
return 2;
} elseif (Input::get('help_topic') == null) {
return 3;
} elseif (Input::get('ticket_source') == null) {
return 4;
} elseif (Input::get('ticket_priority') == null) {
return 5;
} else {
$ticket = $ticket->where('id', '=', $ticket_id)->first();
$ticket->sla = Input::get('sla_paln');
$ticket->help_topic_id = Input::get('help_topic');
$ticket->source = Input::get('ticket_source');
$ticket->priority_id = Input::get('ticket_priority');
$dept = Help_topic::select('department')->where('id', '=', $ticket->help_topic_id)->first();
$ticket->dept_id = $dept->department;
$ticket->save();
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
$threads->title = Input::get('subject');
$threads->save();
return 0;
}
}
/**
* Print Ticket Details.
*
* @param type $id
*
* @return type respponse
*/
public function ticket_print($id)
{
$tickets = Tickets::
leftJoin('ticket_thread', function ($join) {
$join->on('tickets.id', '=', 'ticket_thread.ticket_id')
->whereNotNull('ticket_thread.title');
})
->leftJoin('department', 'tickets.dept_id', '=', 'department.id')
->leftJoin('help_topic', 'tickets.help_topic_id', '=', 'help_topic.id')
->where('tickets.id', '=', $id)
->select('ticket_thread.title', 'tickets.ticket_number', 'department.name as department', 'help_topic.topic as helptopic')
->first();
$ticket = Tickets::where('tickets.id', '=', $id)->first();
$html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'ticket', 'tickets'))->render();
$html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
return PDF::load($html1)->show();
}
/**
* Generates Ticket Number.
*
* @param type $ticket_number
*
* @return type integer
*/
public function ticketNumberold($ticket_number)
{
$number = $ticket_number;
$number = explode('-', $number);
$number1 = $number[0];
if ($number1 == 'ZZZZ') {
$number1 = 'AAAA';
}
$number2 = $number[1];
if ($number2 == '9999') {
$number2 = '0000';
}
$number3 = $number[2];
if ($number3 == '9999999') {
$number3 = '0000000';
}
$number1++;
$number2++;
$number3++;
$number2 = sprintf('%04s', $number2);
$number3 = sprintf('%07s', $number3);
$array = [$number1, $number2, $number3];
$number = implode('-', $array);
return $number;
}
public function ticketNumber($ticket_number)
{
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
$setting = $ticket_settings->find(1);
$format = $setting->num_format;
$type = $setting->num_sequence;
$number = $this->getNumber($ticket_number, $type, $format);
return $number;
}
public function getNumber($ticket_number, $type, $format, $check = true)
{
$force = false;
if ($check === false) {
$force = true;
}
$controller = new \App\Http\Controllers\Admin\helpdesk\SettingsController();
if ($ticket_number) {
$number = $controller->nthTicketNumber($ticket_number, $type, $format, $force);
} else {
$number = $controller->switchNumber($format, $type);
}
$number = $this->generateTicketIfExist($number, $type, $format);
return $number;
}
public function generateTicketIfExist($number, $type, $format)
{
$tickets = new Tickets();
$ticket = $tickets->where('ticket_number', $number)->first();
if ($ticket) {
$number = $this->getNumber($number, $type, $format, false);
}
return $number;
}
/**
* check email for dublicate entry.
*
* @param type $email
*
* @return type bool
*/
public function checkEmail($email)
{
$check = User::where('email', '=', $email)->orWhere('user_name', $email)->orWhere('mobile', $email)->first();
if ($check == true) {
return $check;
}
return false;
}
/**
* @category fucntion to check if mobile number is unqique or not
*
* @param string $mobile
*
* @return bool true(if mobile exists in users table)/false (if mobile does not exist in user table)
*/
public function checkMobile($mobile)
{
$check = User::where('mobile', '=', $mobile)->first();
if (count($check) > 0) {
return true;
}
return false;
}
/**
* Create User while creating ticket.
*
* @param type $emailadd
* @param type $username
* @param type $subject
* @param type $phone
* @param type $helptopic
* @param type $sla
* @param type $priority
* @param type $system
*
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $auto_response, $status)
{
// define global variables
$email;
$username;
$unique = $emailadd;
if (!$emailadd) {
$unique = $mobile_number;
}
// check emails
$ticket_creator = $username;
$checkemail = $this->checkEmail($unique);
$company = $this->company();
if ($checkemail == false) {
if ($mobile_number != '' || $mobile_number != null) {
$check_mobile = $this->checkMobile($mobile_number);
if ($check_mobile == true) {
return ['0' => 'not available', '1' => false];
}
}
// Generate password
$password = $this->generateRandomString();
// create user
$user = new User();
$user_name_123 = explode('%$%', $username);
$user_first_name = $user_name_123[0];
if (isset($user_name_123[1])) {
$user_last_name = $user_name_123[1];
$user->last_name = $user_last_name;
}
$user->first_name = $user_first_name;
$user_status = $this->checkUserVerificationStatus();
$user->user_name = $unique;
if ($emailadd == '') {
$user->email = null;
} else {
$user->email = $emailadd;
}
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->country_code = $phonecode;
if ($mobile_number == '') {
$user->mobile = null;
} else {
$user->mobile = $mobile_number;
}
$user->role = 'user';
$user->active = $user_status;
$token = str_random(60);
$user->remember_token = $token;
// mail user his/her password
\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
if ($user->save()) {
$user_id = $user->id;
$email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
if ($user_status == 0 || ($email_mandatory->status == 0 || $email_mandatory->status == '0')) {
$value = [
'full_name' => $username,
'email' => $emailadd,
'code' => $phonecode,
'mobile' => $mobile_number,
'user_name' => $unique,
'password' => $password,
];
\Event::fire(new \App\Events\LoginEvent($value));
}
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
try {
if ($auto_response == 0) {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'user_password' => $password]);
if ($user_status == 0) {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/'.$token)]);
}
}
} catch (\Exception $e) {
//dd($e);
}
}
} else {
$username = $checkemail->first_name;
$user_id = $checkemail->id;
}
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data, $status);
$ticket_number2 = $ticket_number[0];
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
$is_reply = $ticket_number[1];
//dd($source);
$system = $this->system();
$updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
if ($ticket_number2) {
// send ticket create details to user
if ($is_reply == 0) {
$mail = 'create-ticket-agent';
if (Auth::user()) {
$sign = Auth::user()->agent_sign;
} else {
$sign = $company;
}
$encoded_ticketid = Crypt::encrypt($ticketdata->id);
$link = url('check_ticket/'.$encoded_ticketid);
if ($source == 3) {
try {
if ($auto_response == 0) {
$encoded_ticketid = Crypt::encrypt($ticketdata->id);
$link = url('check_ticket/'.$encoded_ticketid);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body],
$template_variables = [
'agent_sign' => Auth::user()->agent_sign,
'ticket_number' => $ticket_number2,
'system_link' => $link,
]);
}
} catch (\Exception $e) {
//dd($e);
}
} else {
$body2 = null;
try {
if ($auto_response == 0) {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'],
$template_variables = ['user' => $username,
'ticket_number' => $ticket_number2,
'department_sign' => '',
'system_link' => $link,
]);
}
} catch (\Exception $e) {
}
}
} elseif ($is_reply == 1) {
$mail = 'ticket-reply-agent';
}
$set_mails = [];
if (Alert::first() && (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1)) {
// send email to admin
$admins = User::where('role', '=', 'admin')->get();
foreach ($admins as $admin) {
$to_email = $admin->email;
$to_user = $admin->first_name;
$to_user_name = $admin->first_name;
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
}
}
if ($is_reply == 0) {
if (Alert::first() && (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1)) {
// send email to agents
$agents = User::where('role', '=', 'agent')->get();
foreach ($agents as $agent) {
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
if ($department_data->name == $agent->primary_dpt) {
$to_email = $agent->email;
$to_user = $agent->first_name;
$to_user_name = $agent->first_name;
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
}
}
}
// Event fire for new ticket['']
}
if ($is_reply == 1) {
$client_email = $ticketdata->user->email;
$client_user_name = $ticketdata->user->user_name;
array_push($set_mails, ['to_email' => $client_email, 'to_user' => $client_user_name, 'to_user_name' => $client_user_name]);
}
if ($ticketdata->assigned_to) {
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
$to_email = $assigned_to->email;
$to_user = $assigned_to->first_name;
$to_user_name = $assigned_to->first_name;
array_push($set_mails, ['to_email' => $to_email, 'to_user' => $to_user, 'to_user_name' => $to_user_name]);
}
$emails_to_be_sent = array_unique($set_mails, SORT_REGULAR);
foreach ($emails_to_be_sent as $email_data) {
try {
$this->PhpMailController->sendmail(
$from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = [
'user' => $email_data['to_user'],
'email' => $email_data['to_email'],
], $message = [
'subject' => $updated_subject,
'body' => $body, 'scenario' => $mail,
], $template_variables = [
'ticket_agent_name' => $email_data['to_user_name'],
'ticket_client_name' => $username,
'ticket_client_email' => $emailadd,
'user' => $email_data['to_user_name'],
'ticket_number' => $ticket_number2,
'email_address' => $emailadd,
'name' => $ticket_creator, ]
);
} catch (\Exception $e) {
}
}
$data = [
'ticket_number' => $ticket_number2,
'user_id' => $user_id,
'subject' => $subject,
'body' => $body,
'status' => $status,
'Priority' => $priority,
];
\Event::fire('Create-Ticket', [$data]);
$data = [
'id' => $ticketdata->id,
];
\Event::fire('ticket-assignment', [$data]);
$this->NotificationController->create($ticketdata->id, $user_id, '3');
return ['0' => $ticket_number2, '1' => true];
}
}
/**
* Default helptopic.
*
* @return type string
*/
public function default_helptopic()
{
$helptopic = '1';
return $helptopic;
}
/**
* Default SLA plan.
*
* @return type string
*/
public function default_sla()
{
$sla = '1';
return $sla;
}
/**
* Default Priority.
*
* @return type string
*/
public function default_priority()
{
$priority = '1';
return $prioirty;
}
/**
* Check the response of the ticket.
*
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
*
* @return type string
*/
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
{
$read_ticket_number = explode('[#', $subject);
if (isset($read_ticket_number[1])) {
$separate = explode(']', $read_ticket_number[1]);
$new_subject = substr($separate[0], 0, 20);
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
$thread_body = explode('---Reply above this line---', $body);
$body = $thread_body[0];
if (count($find_number) > 0) {
$id = $find_number->id;
$ticket_number = $find_number->ticket_number;
if ($find_number->status > 1) {
$find_number->status = 1;
$find_number->closed = 0;
$find_number->closed_at = date('Y-m-d H:i:s');
$find_number->reopened = 1;
$find_number->reopened_at = date('Y-m-d H:i:s');
$find_number->save();
$ticket_status = Ticket_Status::where('id', '=', 1)->first();
$user_name = User::where('id', '=', $user_id)->first();
if ($user_name->role == 'user') {
$username = $user_name->user_name;
} elseif ($user_name->role == 'agent' or $user_name->role == 'admin') {
$username = $user_name->first_name.' '.$user_name->last_name;
}
$ticket_threads = new Ticket_Thread();
$ticket_threads->ticket_id = $id;
$ticket_threads->user_id = $user_id;
$ticket_threads->is_internal = 1;
$ticket_threads->body = $ticket_status->message.' '.$username;
$ticket_threads->save();
// event fire for internal notes
//event to change status
$data = [
'id' => $ticket_number,
'status' => 'Open',
'first_name' => $username,
'last_name' => '',
];
\Event::fire('change-status', [$data]);
}
if (isset($id)) {
if ($this->ticketThread($subject, $body, $id, $user_id)) {
// event fire for reply [$subject, $body, $id, $user_id]
return [$ticket_number, 1];
}
}
} else {
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);
return [$ticket_number, 0];
}
} else {
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status);
return [$ticket_number, 0];
}
}
/**
* Create Ticket.
*
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
*
* @return type string
*/
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $status)
{
$ticket_number = '';
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
if ($max_number) {
$ticket_number = $max_number->ticket_number;
}
$user_status = User::select('active')->where('id', '=', $user_id)->first();
// dd($user_status->active);
$ticket = new Tickets();
$ticket->ticket_number = $this->ticketNumber($ticket_number);
$ticket->user_id = $user_id;
$ticket->dept_id = $dept;
$ticket->help_topic_id = $helptopic;
$ticket->sla = $sla;
$ticket->assigned_to = $assignto;
$ticket->priority_id = $priority;
$ticket->source = $source;
$ticket_status = $this->checkUserVerificationStatus();
//dd($ticket_status);
// if ($ticket_status == 0) {
// //check if user active then allow ticket creation else create unverified ticket
// if ($user_status->active == 1) {
// if ($status == null) {
// $ticket->status = 1;
// } else {
// $ticket->status = $status;
// }
// } else {
// $ticket->status = 6;
// }
// } else {
// if ($status == null) {
// $ticket->status = 1;
// } else {
// $ticket->status = $status;
// }
// }
if ($status == null) {
$ticket->status = 1;
} else {
$ticket->status = $status;
}
$ticket->save();
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
$ovdate = $ticket->created_at;
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
$ticket->duedate = $new_date;
$ticket->save();
$ticket_number = $ticket->ticket_number;
$id = $ticket->id;
// $this->NotificationController->create($id, $user_id, '3');
// store Form Data
// Form Data comes from raising a ticket from client panel
if ($form_data != null) {
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
//$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
$form = \App\Model\helpdesk\Form\Forms::find($help_topic->custom_form);
$form_name = '';
if ($form) {
$form_name = $form->formname;
}
foreach ($form_data as $key => $form_details) {
if (!is_array($form_details)) {
$form_value = new Ticket_Form_Data();
$form_value->ticket_id = $id;
$form_value->title = $key;
$form_value->content = $form_details;
$form_value->save();
}
}
}
// store collaborators
$this->storeCollaborators($headers, $id);
if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
}
}
/**
* Generate Ticket Thread.
*
* @param type $subject
* @param type $body
* @param type $id
* @param type $user_id
*
* @return type
*/
public function ticketThread($subject, $body, $id, $user_id)
{
$thread = new Ticket_Thread();
$thread->user_id = $user_id;
$thread->ticket_id = $id;
$thread->poster = 'client';
$thread->title = $subject;
$thread->body = $body;
if ($thread->save()) {
\Event::fire('ticket.details', ['ticket' => $thread]); //get the ticket details
return true;
}
}
/**
* Generate a random string for password.
*
* @param type $length
*
* @return type string
*/
public function generateRandomString($length = 10)
{
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
}
/**
* function to Ticket Close.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function close($id, Tickets $ticket)
{
$ticket = Tickets::where('id', '=', $id)->first();
if (Auth::user()->role == 'user') {
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
} else {
$ticket_status = $ticket->where('id', '=', $id)->first();
}
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
$ticket_status->status = 3;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Closed',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket'.$ticket_status->ticket_number.' has been closed';
}
/**
* function to Ticket resolved.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function resolve($id, Tickets $ticket)
{
if (Auth::user()->role == 'user') {
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
} else {
$ticket_status = $ticket->where('id', '=', $id)->first();
}
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
// $ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 2;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
if (Auth::user()->first_name != null) {
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
} else {
$thread->body = $ticket_status_message->message.' '.Auth::user()->user_name;
}
$thread->save();
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Resolved',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket'.$ticket_status->ticket_number.' has been resolved';
}
/**
* function to Open Ticket.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type
*/
public function open($id, Tickets $ticket)
{
if (Auth::user()->role == 'user') {
$ticket_status = $ticket->where('id', '=', $id)->where('user_id', '=', Auth::user()->id)->first();
} else {
$ticket_status = $ticket->where('id', '=', $id)->first();
}
// checking for unautherised access attempt on other than owner ticket id
if ($ticket_status == null) {
return redirect()->route('unauth');
}
$ticket_status->status = 1;
$ticket_status->reopened_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
$data = [
'id' => $ticket_status->ticket_number,
'status' => 'Open',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket'.$ticket_status->ticket_number.' has been opened';
}
/**
* Function to delete ticket.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function delete($id, Tickets $ticket)
{
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
foreach ($ticket_threads as $ticket_thread) {
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
$data = [
'id' => $ticket_delete->ticket_number,
'status' => 'Deleted',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket has been delete';
} else {
$ticket_delete->is_deleted = 1;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
$data = [
'id' => $ticket_delete->ticket_number,
'status' => 'Deleted',
'first_name' => Auth::user()->first_name,
'last_name' => Auth::user()->last_name,
];
\Event::fire('change-status', [$data]);
return 'your ticket'.$ticket_delete->ticket_number.' has been delete';
}
}
/**
* Function to ban an email.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function ban($id, Tickets $ticket)
{
$ticket_ban = $ticket->where('id', '=', $id)->first();
$ban_email = $ticket_ban->user_id;
$user = User::where('id', '=', $ban_email)->first();
$user->ban = 1;
$user->save();
$Email = $user->email;
return 'the user has been banned';
}
/**
* function to assign ticket.
*
* @param type $id
*
* @return type bool
*/
public function assign($id)
{
$ticket_array = [];
if (strpos($id, ',') !== false) {
$ticket_array = explode(',', $id);
} else {
array_push($ticket_array, $id);
}
$UserEmail = Input::get('assign_to');
$assign_to = explode('_', $UserEmail);
$user_detail = null;
foreach ($ticket_array as $id) {
$ticket = Tickets::where('id', '=', $id)->first();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
if ($user_detail === null) {
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
}
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$data = [
'id' => $id,
];
\Event::fire('ticket-assignment', [$data]);
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$ticket_link = route('ticket.thread', $id);
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
} catch (\Exception $e) {
return 0;
}
}
}
return 1;
}
/**
* Function to post internal note.
*
* @param type $id
*
* @return type bool
*/
public function InternalNote($id)
{
$InternalContent = Input::get('InternalContent');
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
$data = [
'ticket_id' => $id,
'u_id' => Auth::user()->first_name.' '.Auth::user()->last_name,
'body' => $InternalContent,
];
\Event::fire('Reply-Ticket', [$data]);
return 1;
}
/**
* Function to surrender a ticket.
*
* @param type $id
*
* @return type bool
*/
public function surrender($id)
{
$ticket = Tickets::where('id', '=', $id)->first();
$InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
$ticket->assigned_to = null;
$ticket->save();
return 1;
}
/**
* Search.
*
* @param type $keyword
*
* @return type array
*/
public function search($keyword)
{
if (isset($keyword)) {
$data = ['ticket_number' => Tickets::search($keyword)];
return $data;
} else {
return 'no results';
}
}
/**
* Search.
*
* @param type $keyword
*
* @return type array
*/
public function stores($ticket_number)
{
$this->layout->header = $ticket_number;
$content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets()))
->with('header', $this->layout->header)
->with('ticket_number', \App\Model\Tickets::stores($ticket_number));
if (Request::header('X-PJAX')) {
return $content;
} else {
$this->layout->content = $content;
}
}
/**
* store_collaborators.
*
* @param type $headers
*
* @return type
*/
public function storeCollaborators($headers, $id)
{
$company = $this->company();
if (isset($headers)) {
foreach ($headers as $email => $name) {
if ($name == null) {
$name = $email;
}
$name = $name;
$email = $email;
if ($this->checkEmail($email) == false) {
$create_user = new User();
$create_user->first_name = $name;
$create_user->user_name = $email;
$create_user->email = $email;
$create_user->active = 1;
$create_user->role = 'user';
$password = $this->generateRandomString();
$create_user->password = Hash::make($password);
$create_user->save();
$user_id = $create_user->id;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (\Exception $e) {
}
} else {
$user = $this->checkEmail($email);
$user_id = $user->id;
}
$collaborator_store = new Ticket_Collaborator();
$collaborator_store->isactive = 1;
$collaborator_store->ticket_id = $id;
$collaborator_store->user_id = $user_id;
$collaborator_store->role = 'ccc';
$collaborator_store->save();
}
}
return true;
}
/**
* company.
*
* @return type
*/
public function company()
{
$company = Company::Where('id', '=', '1')->first();
if ($company->company_name == null) {
$company = 'Support Center';
} else {
$company = $company->company_name;
}
return $company;
}
/**
* system.
*
* @return type
*/
public function system()
{
$system = System::Where('id', '=', '1')->first();
if ($system->name == null) {
$system = 'Support Center';
} else {
$system = $system->name;
}
return $system;
}
/**
* shows trashed tickets.
*
* @return type response
*/
public function trash()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.trash', compact('table'));
}
/**
* shows unassigned tickets.
*
* @return type
*/
public function unassigned()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.unassigned', compact('table'));
}
/**
* shows tickets assigned to Auth::user().
*
* @return type
*/
public function myticket()
{
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.ticket.myticket', compact('table'));
}
/**
* cleanMe.
*
* @param type $input
*
* @return type
*/
public function cleanMe($input)
{
$input = mysqli_real_escape_string($input);
$input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');
$input = strip_tags($input);
$input = stripslashes($input);
return $input;
}
/**
* autosearch.
*
* @param type Image $image
*
* @return type json
*/
public function autosearch($id)
{
$term = \Input::get('term');
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->lists('email');
echo json_encode($user);
}
/**
* autosearch2.
*
* @param type Image $image
*
* @return type json
*/
public function autosearch2(User $user)
{
$user = $user->lists('email');
echo json_encode($user);
}
/**
* autosearch.
*
* @param type Image $image
*
* @return type json
*/
public function usersearch()
{
$email = Input::get('search');
$ticket_id = Input::get('ticket_id');
$data = User::where('email', '=', $email)->first();
if ($data == null) {
return ''
.''
.''
.'This Email doesnot exist in the system'
.'
'
.'';
}
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
if (!isset($ticket_collaborator)) {
$ticket_collaborator = new Ticket_Collaborator();
$ticket_collaborator->isactive = 1;
$ticket_collaborator->ticket_id = $ticket_id;
$ticket_collaborator->user_id = $data->id;
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return 'Success!
'.$data->user_name.'
'.$data->email.'
'.$data->user_name.'
'.$data->email.'
This user already Collaborated
Alert!
This user already Exists
'.$user->user_name.'
'.$user->email.'
";
}
$thread = Ticket_Thread::find($th_id->id);
// dd($thread);
$thread->delete();
}
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
if (count($collaborators)) {
foreach ($collaborators as $collab_id) {
// echo $collab_id->id;
$collab = Ticket_Collaborator::find($collab_id->id);
$collab->delete();
}
}
$tickets = Tickets::find($ticket->id);
$tickets->delete();
$data = ['id' => $ticket->id];
\Event::fire('ticket-permanent-delete', [$data]);
}
}
if ($value == 'Delete') {
return redirect()->back()->with('success', lang::get('lang.moved_to_trash'));
} elseif ($value == 'Close') {
return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_closed'));
} elseif ($value == 'Open') {
return redirect()->back()->with('success', Lang::get('lang.tickets_have_been_opened'));
} else {
return redirect()->back()->with('success', Lang::get('lang.hard-delete-success-message'));
}
}
return redirect()->back()->with('fails', 'None Selected!');
}
/**
* user time zone.
*
* @param type $utc
*
* @return type date
*/
public static function usertimezone($utc)
{
$set = System::whereId('1')->first();
$timezone = Timezones::whereId($set->time_zone)->first();
$tz = $timezone->name;
$format = $set->date_time_format;
date_default_timezone_set($tz);
$offset = date('Z', strtotime($utc));
$format = Date_time_format::whereId($format)->first()->format;
$date = date($format, strtotime($utc) + $offset);
return $date;
}
/**
* adding offset to updated_at time.
*
* @return date
*/
public static function timeOffset($utc)
{
$set = System::whereId('1')->first();
$timezone = Timezones::whereId($set->time_zone)->first();
$tz = $timezone->name;
date_default_timezone_set($tz);
$offset = date('Z', strtotime($utc));
return $offset;
}
/**
* to get user date time format.
*
* @return string
*/
public static function getDateTimeFormat()
{
$set = System::select('date_time_format')->whereId('1')->first();
return $set->date_time_format;
}
/**
* lock.
*
* @param type $id
*
* @return type null
*/
public function lock($id)
{
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_by = Auth::user()->id;
$ticket->lock_at = date('Y-m-d H:i:s');
$ticket->save();
}
/**
* Show the deptopen ticket list page.
*
* @return type response
*/
public function deptopen($id)
{
$dept = Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
if (Auth::user()->primary_dpt == $dept->id) {
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('id'));
} else {
return redirect()->back()->with('fails', 'Unauthorised!');
}
} else {
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('id'));
}
}
public function deptTicket($dept, $status)
{
if (\Auth::user()->role === 'agent') {
$dept2 = Department::where('id', '=', \Auth::user()->primary_dpt)->first();
if ($dept !== $dept2->name) {
return redirect()->back()->with('fails', Lang::get('lang.unauthorized_access'));
}
}
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.dept-ticket.tickets', compact('dept', 'status', 'table'));
}
/**
* Show the deptclose ticket list page.
*
* @return type response
*/
public function deptclose($id)
{
$dept = Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
if (Auth::user()->primary_dpt == $dept->id) {
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
} else {
return redirect()->back()->with('fails', 'Unauthorised!');
}
} else {
return view('themes.default1.agent.helpdesk.dept-ticket.closed', compact('id'));
}
}
/**
* Show the deptinprogress ticket list page.
*
* @return type response
*/
public function deptinprogress($id)
{
$dept = Department::where('name', '=', $id)->first();
if (Auth::user()->role == 'agent') {
if (Auth::user()->primary_dpt == $dept->id) {
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
} else {
return redirect()->back()->with('fails', 'Unauthorised!');
}
} else {
return view('themes.default1.agent.helpdesk.dept-ticket.inprogress', compact('id'));
}
}
/**
* Store ratings of the user.
*
* @return type Redirect
*/
public function rating($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
foreach ($request->all() as $key => $value) {
if ($key == '_token') {
continue;
}
if (strpos($key, '_') !== false) {
$ratName = str_replace('_', ' ', $key);
} else {
$ratName = $key;
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('ticket_id', '=', $id)->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = '0';
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = '0';
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
/**
* Store Client rating about reply of agent quality.
*
* @return type Redirect
*/
public function ratingReply($id, Request $request, \App\Model\helpdesk\Ratings\RatingRef $rating_ref)
{
foreach ($request->all() as $key => $value) {
if ($key == '_token') {
continue;
}
$key1 = explode(',', $key);
if (strpos($key1[0], '_') !== false) {
$ratName = str_replace('_', ' ', $key1[0]);
} else {
$ratName = $key1[0];
}
$ratID = \App\Model\helpdesk\Ratings\Rating::where('name', '=', $ratName)->first();
$ratingrefs = $rating_ref->where('rating_id', '=', $ratID->id)->where('thread_id', '=', $key1[1])->first();
if ($ratingrefs !== null) {
$ratingrefs->rating_id = $ratID->id;
$ratingrefs->ticket_id = $id;
$ratingrefs->thread_id = $key1[1];
$ratingrefs->rating_value = $value;
$ratingrefs->save();
} else {
$rating_ref->rating_id = $ratID->id;
$rating_ref->ticket_id = $id;
$rating_ref->thread_id = $key1[1];
$rating_ref->rating_value = $value;
$rating_ref->save();
}
}
return redirect()->back()->with('Success', 'Thank you for your rating!');
}
/**
* System default email.
*/
public function system_mail()
{
$email = Email::where('id', '=', '1')->first();
return $email->sys_email;
}
/**
* checkLock($id)
* function to check and lock ticket.
*
* @param int $id
*
* @return int
*/
public function checkLock($id)
{
$ticket = DB::table('tickets')->select('id', 'lock_at', 'lock_by')->where('id', '=', $id)->first();
$cad = DB::table('settings_ticket')->select('collision_avoid')->where('id', '=', 1)->first();
$cad = $cad->collision_avoid; //collision avoid duration defined in system
$to_time = strtotime($ticket->lock_at); //last locking time
$from_time = time(); //user system's cureent time
// difference in last locking time and user system's current time
$diff = round(abs($to_time - $from_time) / 60, 2);
if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
$user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first();
if ($user_data->first_name != '') {
$name = $user_data->first_name.' '.$user_data->last_name;
} else {
$name = $user_data->username;
}
return Lang::get('lang.locked-ticket')." lock_by)."'>".$name.' '.$diff.' '.Lang::get('lang.minutes-ago'); //ticket is locked
} elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_at = date('Y-m-d H:i:s');
$ticket->save();
return 4; //ticket is locked by same user who is requesting access
} else {
if (Auth::user()->id == $ticket->lock_by) {
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_at = date('Y-m-d H:i:s');
$ticket->save();
return 1; //ticket is available and lock ticket for the same user who locked ticket previously
} else {
$ticket = Tickets::where('id', '=', $id)->first();
$ticket->lock_by = Auth::user()->id;
$ticket->lock_at = date('Y-m-d H:i:s');
$ticket->save(); //ticket is available and lock ticket for new user
return 2;
}
}
}
/**
* function to Change owner.
*
* @param type $id
*
* @return type bool
*/
public function changeOwner($id)
{
$action = Input::get('action');
$email = Input::get('email');
$ticket_id = Input::get('ticket_id');
$send_mail = Input::get('send-mail');
if ($action === 'change-add-owner') {
$name = Input::get('name');
$returnValue = $this->changeOwnerAdd($email, $name, $ticket_id);
if ($returnValue === 0) {
return 4;
} elseif ($returnValue === 2) {
return 5;
} else {
//do nothing
}
}
$user = User::where('email', '=', $email)->first();
$count = count($user);
if ($count === 1) {
$user_id = $user->id;
$ticket = Tickets::where('id', '=', $id)->first();
if ($user_id === (int) $ticket->user_id) {
return 400;
}
$ticket_number = $ticket->ticket_number;
$ticket->user_id = $user_id;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This ticket now belongs to '.$user->user_name;
$thread->save();
//mail functionality
$company = $this->company();
$system = $this->system();
$agent = $user->first_name;
$agent_email = $user->email;
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
$message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
});
}
return 1;
} else {
return 0;
}
}
/**
* useradd.
*
* @param type Image $image
*
* @return type json
*/
public function changeOwnerAdd($email, $name, $ticket_id)
{
$name = $name;
$email = $email;
$ticket_id = $ticket_id;
$validator = \Validator::make(
['email' => $email,
'name' => $name, ], ['email' => 'required|email',
]
);
$user = User::where('email', '=', $email)->first();
$count = count($user);
if ($count === 1) {
return 0;
} elseif ($validator->fails()) {
return 2;
} else {
$company = $this->company();
$user = new User();
$user->user_name = $name;
$user->email = $email;
$password = $this->generateRandomString();
$user->password = \Hash::make($password);
$user->role = 'user';
if ($user->save()) {
$user_id = $user->id;
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (\Exception $e) {
}
}
return 1;
}
}
public function getMergeTickets($id)
{
if ($id == 0) {
$t_id = Input::get('data1');
foreach ($t_id as $value) {
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
echo "';
}
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
foreach ($ticket_data as $value) {
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
echo "';
}
}
}
public function checkMergeTickets($id)
{
if ($id == 0) {
if (Input::get('data1') == null || count(Input::get('data1')) == 1) {
return 0;
} else {
$t_id = Input::get('data1');
$previousValue = null;
$match = 1;
foreach ($t_id as $value) {
$ticket = Tickets::select('user_id')->where('id', '=', $value)->first();
if ($previousValue == null || $previousValue == $ticket->user_id) {
$previousValue = $ticket->user_id;
$match = 1;
} else {
$match = 2;
break;
}
}
return $match;
}
} else {
$ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
$ticket_data = Tickets::select('ticket_number', 'id')
->where('user_id', '=', $ticket->user_id)
->where('id', '!=', $id)
->where('status', '=', 1)->get();
if (isset($ticket_data) && count($ticket_data) >= 1) {
return 1;
} else {
return 0;
}
}
}
public function mergeTickets($id)
{
// split the phrase by any number of commas or space characters,
// which include " ", \r, \t, \n and \f
$t_id = preg_split("/[\s,]+/", $id);
if (count($t_id) > 1) {
$p_id = Input::get('p_id'); //parent ticket id
$t_id = array_diff($t_id, [$p_id]);
} else {
$t_id = Input::get('t_id'); //getting array of tickets to merge
if ($t_id == null) {
return 2;
} else {
$temp_id = Input::get('p_id'); //getting parent ticket
if ($id == $temp_id) {
$p_id = $id;
} else {
$p_id = $temp_id;
array_push($t_id, $id);
$t_id = array_diff($t_id, [$temp_id]);
}
}
}
$parent_ticket = Tickets::select('ticket_number')->where('id', '=', $p_id)->first();
$parent_thread = Ticket_Thread::where('ticket_id', '=', $p_id)->first();
foreach ($t_id as $value) {//to create new thread of the tickets to be merged with parent
$thread = Ticket_Thread::where('ticket_id', '=', $value)->first();
$ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
Ticket_Thread::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
Ticket_Form_Data::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
Ticket_Collaborator::where('ticket_id', '=', $value)
->update(['ticket_id' => $p_id]);
Tickets::where('id', '=', $value)
->update(['status' => 3]);
//event has $p_id and $value
\Event::fire('ticket.merge', [['parent' => $p_id, 'child' => $value]]);
if (!empty(Input::get('reason'))) {
$reason = Input::get('reason');
} else {
$reason = Lang::get('lang.no-reason');
}
if (!empty(Input::get('title'))) {
Ticket_Thread::where('ticket_id', '=', $p_id)->first()
->update(['title' => Input::get('title')]);
}
$new_thread = new Ticket_Thread();
$new_thread->ticket_id = $thread->ticket_id;
$new_thread->user_id = Auth::user()->id;
$new_thread->is_internal = 0;
$new_thread->title = $thread->title;
$new_thread->body = Lang::get('lang.get_merge_message').
" #".$parent_ticket->ticket_number.'
'.Lang::get('lang.merge-reason').': '.$reason;
$new_thread->format = $thread->format;
$new_thread->ip_address = $thread->ip_address;
$new_parent_thread = new Ticket_Thread();
$new_parent_thread->ticket_id = $p_id;
$new_parent_thread->user_id = Auth::user()->id;
$new_parent_thread->is_internal = 1;
$new_parent_thread->title = $thread->title;
$new_parent_thread->body = Lang::get('lang.ticket')." #".$ticket->ticket_number.' '.Lang::get('lang.ticket_merged').'
'.Lang::get('lang.merge-reason').': '.$reason;
$new_parent_thread->format = $parent_thread->format;
$new_parent_thread->ip_address = $parent_thread->ip_address;
if ($new_thread->save() && $new_parent_thread->save()) {
$success = 1;
} else {
$success = 0;
}
}
$this->sendMergeNotification($p_id, $t_id);
return $success;
}
public function getParentTickets($id)
{
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $id)->first();
echo "';
$tickets = Input::get('data1');
foreach ($tickets as $value) {
$title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
echo "';
}
}
/*
* chumper's function to return data to chumper datatable.
* @param Array-object $tickets
*
* @return Array-object
*/
public static function getTable($tickets)
{
return \Datatables::of($tickets)
->addColumn('id', function ($tickets) {
return "";
})
->addColumn('title', function ($tickets) {
if (isset($tickets->ticket_title)) {
$string = str_limit($tickets->ticket_title, 20);
} else {
$string = '(no subject)';
}
$collab = $tickets->countcollaborator;
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$attachCount = $tickets->countattachment;
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
$css = $tickets->css;
$titles = '';
if ($tickets->ticket_title) {
$titles = $tickets->ticket_title;
}
$tooltip_script = self::tooltip($tickets->id);
return "";
})
->addColumn('ticket_number', function ($tickets) {
return "id])."' title='".$tickets->ticket_number."'>#".$tickets->ticket_number.'';
})
->addColumn('priority', function ($tickets) {
$rep = ($tickets->last_replier == 'client') ? '#F39C12' : '#000';
$priority = $tickets->priority;
if ($priority != null) {
$prio = '';
} else {
$prio = $tickets->last_relier_role;
}
return $prio;
})
->addColumn('user_name', function ($tickets) {
$from = $tickets->first_name;
$url = route('user.show', $tickets->user_id);
$name = '';
if ($from) {
$name = $tickets->first_name.' '.$tickets->last_name;
} else {
$name = $tickets->user_name;
}
$color = '';
if ($tickets->verified == 0 || $tickets->verified == '0') {
$color = "";
}
return "user_name).'''.Lang::get('lang.see-profile2')."'>".ucfirst(str_limit($name, 30)).' '.$color.'';
})
->addColumn('assign_user_name', function ($tickets) {
if ($tickets->assigned_to == null) {
return "Unassigned";
} else {
$assign = $tickets->assign_user_name;
$url = route('user.show', $tickets->assigned_to);
return "assign_first_name).'''.Lang::get('lang.see-profile2')."'>".ucfirst($tickets->assign_first_name).' '.ucfirst($tickets->assign_last_name).'';
}
})
->addColumn('updated_at', function ($tickets) {
$TicketDatarow = $tickets->updated_at;
$updated = '--';
if ($TicketDatarow) {
$updated = $tickets->updated_at;
}
return ''.$updated.''.UTC::usertimezone($updated);
})
->addColumn('created_at', function ($tickets) {
$TicketDatarow = $tickets->created_at;
$updated = '--';
if ($TicketDatarow) {
$updated = $tickets->created_at;
}
return ''.$updated.''.UTC::usertimezone($updated);
})
->make();
}
/**
*@category function to call and show ticket details in tool tip via ajax
*
*@param null
*
*@return string //script to load tooltip data
*/
public static function tooltip($ticketid)
{
return "";
}
public function getTooltip(Request $request)
{
$ticketid = $request->input('ticketid');
$ticket = Tickets::find($ticketid);
$firstThread = $ticket->thread()->select('user_id', 'poster', 'body')->first();
$lastThread = $ticket->thread()->select('user_id', 'poster', 'body')->orderBy('id', 'desc')->first();
return ''.$firstThread->user->user_name.' ('.$firstThread->poster.')'
.$firstThread->purify().'
'
.''.$lastThread->user->user_name.'('.$lastThread->poster.')'
.$lastThread->purify().'
';
}
//Auto-close tickets
public function autoCloseTickets()
{
$workflow = \App\Model\helpdesk\Workflow\WorkflowClose::whereId(1)->first();
if ($workflow->condition == 1) {
$overdues = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->orderBy('id', 'DESC')->get();
if (count($overdues) == 0) {
$tickets = null;
} else {
$i = 0;
foreach ($overdues as $overdue) {
// $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
$ovadate = $overdue->created_at;
$new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'
';
if (date('Y-m-d H:i:s') > $new_date) {
$i++;
$overdue->status = 3;
$overdue->closed = 1;
$overdue->closed_at = date('Y-m-d H:i:s');
$overdue->save();
// if($workflow->send_email == 1) {
// $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
// }
}
}
// dd(count($value));
// if ($i > 0) {
// $tickets = new collection($value);
// } else {
// $tickets = null;
// }
}
} else {
}
}
/**
* @category function to chech if user verifcaition required for creating tickets or not
*
* @param null
*
* @return int 0/1
*/
public function checkUserVerificationStatus()
{
$status = CommonSettings::select('status')
->where('option_name', '=', 'send_otp')
->first();
if ($status->status == 0 || $status->status == '0') {
return 1;
} else {
return 0;
}
}
/**
* This function is used for auto filling in new ticket.
*
* @return type view
*/
public function autofill()
{
return view('themes.default1.agent.helpdesk.ticket.getautocomplete');
}
public function pdfThread($threadid)
{
try {
$threads = new Ticket_Thread();
$thread = $threads->leftJoin('tickets', 'ticket_thread.ticket_id', '=', 'tickets.id')
->leftJoin('users', 'ticket_thread.user_id', '=', 'users.id')
->where('ticket_thread.id', $threadid)
->first();
//dd($thread);
if (!$thread) {
throw new Exception('Sorry we can not find your request');
}
$company = \App\Model\helpdesk\Settings\Company::where('id', '=', '1')->first();
$system = \App\Model\helpdesk\Settings\System::where('id', '=', '1')->first();
$ticket = Tickets::where('id', $thread->ticket_id)->first();
$html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render();
$html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
return PDF::load($html1)->show();
} catch (Exception $ex) {
return redirect()->back()->with('fails', $ex->getMessage());
}
}
public static function getSourceByname($name)
{
$sources = new Ticket_source();
$source = $sources->where('name', $name)->first();
return $source;
}
public static function getSourceById($sourceid)
{
$sources = new Ticket_source();
$source = $sources->where('id', $sourceid)->first();
return $source;
}
public static function getSourceCssClass($sourceid)
{
$css = 'fa fa-comment';
$source = self::getSourceById($sourceid);
if ($source) {
$css = $source->css_class;
}
return $css;
}
public function getSystemDefaultHelpTopic()
{
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
$ticket_setting = $ticket_settings->find(1);
$help_topicid = $ticket_setting->help_topic;
return $help_topicid;
}
public function getSystemDefaultSla()
{
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
$ticket_setting = $ticket_settings->find(1);
$sla = $ticket_setting->sla;
return $sla;
}
public function getSystemDefaultPriority()
{
$ticket_settings = new \App\Model\helpdesk\Settings\Ticket();
$ticket_setting = $ticket_settings->find(1);
$priority = $ticket_setting->priority;
return $priority;
}
public function getSystemDefaultDepartment()
{
$systems = new \App\Model\helpdesk\Settings\System();
$system = $systems->find(1);
$department = $system->department;
return $department;
}
public function findTicketFromTicketCreateUser($result = [])
{
$ticket_number = $this->checkArray('0', $result);
if ($ticket_number !== '') {
$tickets = new \App\Model\helpdesk\Ticket\Tickets();
$ticket = $tickets->where('ticket_number', $ticket_number)->first();
if ($ticket) {
return $ticket;
}
}
}
public function findUserFromTicketCreateUserId($result = [])
{
$ticket = $this->findTicketFromTicketCreateUser($result);
if ($ticket) {
$userid = $ticket->user_id;
return $userid;
}
}
public function checkArray($key, $array)
{
$value = '';
if (array_key_exists($key, $array)) {
$value = $array[$key];
}
return $value;
}
public function getAdmin()
{
$users = new \App\User();
$admin = $users->where('role', 'admin')->first();
return $admin;
}
public function attachmentSeperateOld($attach)
{
$attacment = [];
if ($attach != null) {
$size = count($attach);
for ($i = 0; $i < $size; $i++) {
$file_name = $attach[$i]->getClientOriginalName();
$file_path = $attach[$i]->getRealPath();
$mime = $attach[$i]->getClientMimeType();
$attacment[$i]['file_name'] = $file_name;
$attacment[$i]['file_path'] = $file_path;
$attacment[$i]['mime'] = $mime;
}
}
return $attacment;
}
public function attachmentSeperate($thread_id)
{
if ($thread_id) {
$array = [];
$attachment = new Ticket_attachments();
$attachments = $attachment->where('thread_id', $thread_id)->get();
if ($attachments->count() > 0) {
foreach ($attachments as $key => $attach) {
$array[$key]['file_path'] = $attach->file;
$array[$key]['file_name'] = $attach->name;
$array[$key]['mime'] = $attach->type;
$array[$key]['mode'] = 'data';
}
return $array;
}
}
}
/**
* @return type
*/
public function followupTicketList()
{
try {
$table = \Datatable::table()
->addColumn(
'', Lang::get('lang.subject'), Lang::get('lang.ticket_id'), Lang::get('lang.priority'), Lang::get('lang.from'), Lang::get('lang.assigned_to'), Lang::get('lang.last_activity'), Lang::get('lang.created-at'))
->noScript();
return view('themes.default1.agent.helpdesk.followup.followup', compact('table'));
} catch (Exception $e) {
return Redirect()->back()->with('fails', $e->getMessage());
}
}
public static function getSubject($subject)
{
//$subject = $this->attributes['title'];
$array = imap_mime_header_decode($subject);
$title = '';
if (is_array($array) && count($array) > 0) {
foreach ($array as $text) {
$title .= $text->text;
}
return wordwrap($title, 70, "
\n");
}
return wordwrap($subject, 70, "
\n");
}
public function replyContent($content)
{
preg_match_all('/]+>/i', $content, $result);
$url = [];
$encode = [];
$img = [];
foreach ($result as $key=>$img_tag) {
//dd($img_tag);
preg_match_all('/(src)=("[^"]*")/i', $img_tag[$key], $img[$key]);
}
for ($i = 0; $i < count($img); $i++) {
$url = $img[$i][2][0];
$encode = $this->divideUrl($img[$i][2][0]);
}
return str_replace($url, $encode, $content);
}
public function divideUrl($url)
{
$baseurl = url('/');
$trim = str_replace($baseurl, '', $url);
$trim = str_replace('"', '', $trim);
$trim = substr_replace($trim, '', 0, 1);
$path = public_path($trim);
return $this->fileContent($path);
}
public function fileContent($path)
{
$exist = \File::exists($path);
$base64 = '';
if ($exist) {
$content = \File::get($path);
$type = \File::extension($path);
$base64 = 'data:image/'.$type.';base64,'.base64_encode($content);
}
return $base64;
}
/**
*@category function to send notification of ticket merging to the owners
*
*@param srting array $t_id, $p_id
*
*@return null
*/
public function sendMergeNotification($p_id, $t_id)
{
try {
$ticket_details = Tickets::select('ticket_number', 'user_id', 'dept_id')->where('id', '=', $p_id)->first();
$user_detail = User::where('id', '=', $ticket_details->user_id)->first();
if ($user_detail->count() > 0) {
if ($user_detail->email !== null || $user_detail->email !== '') {
$meged_ticket_details = Tickets::select('ticket_number')->whereIn('id', $t_id)->get();
$child_ticket_numbers = [];
foreach ($meged_ticket_details as $value) {
array_push($child_ticket_numbers, $value->ticket_number);
}
// dd(implode(", ",$child_ticket_numbers), $ticket_details->ticket_number);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_details->dept_id), $to = ['user' => $user_detail->full_name, 'email' => $user_detail->email], $message = ['subject' => '', 'body' => '', 'scenario' => 'merge-ticket-notification'], $template_variables = ['user' => $user_detail->full_name, 'ticket_number' => $ticket_details->ticket_number, 'ticket_link' => route('ticket.thread', $p_id), 'merged_ticket_numbers' => implode(', ', $child_ticket_numbers)]);
}
}
} catch (\Exception $e) {
//catch the exception
}
}
}