*/
class TicketController extends Controller {
/**
* Create a new controller instance.
* @return type response
*/
public function __construct() {
SettingsController::smtp();
$this->middleware('auth');
}
/**
* Show the Inbox ticket list page
* @return type response
*/
public function inbox_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.inbox');
}
public function get_inbox() {
return \Datatable::collection(Tickets::where('status', '=', 1)->orderBy('id', 'DESC')->get())
->searchColumns('subject')
->orderColumns('ticket_number')
->addColumn('checkbox', function ($ticket) {
return "";
})
->addColumn('name', function ($ticket) {
$title = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
if($title)
if($title == null){
} else {
$collaborators = Ticket_Collaborator::where('ticket_id','=',$ticket->id)->get();
$collab = count($collaborators);
// check atatchments
$attachments = Ticket_attachments::where('thread_id','=',$title->id)->first();
$attach = count($attachments);
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
$username = $LastResponse->user_name;
}
}
$titles = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach($titles as $title) {
$title = $title;
}
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
if($collab > 0) {
$collabs = " ";
}
if($attach > 0) {
$attachs = " ";
if($collab > 0) {
$collabs = $collabs . $attachs;
} else {
$collabs = $attachs;
}
}
return "".$string." (".$count.")
".$collab;
}
})
->addColumn('Ticket ID', function ($ticket) {
$ticket_number = "id]) ."' title=''># ".$ticket->ticket_number."";
return $ticket_number;
})
->addColumn('Priority', function ($ticket) {
$priority = Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();
return "| ".$priority->priority_desc." | ";
// return TicketController::usertimezone($st);
})
->addColumn('From', function ($ticket) {
$from = User::where('id','=',$ticket->user_id)->first();
if($from->role == "user") {
return $from->user_name;
} else {
return $from->first_name." ".$from->last_name;
}
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name;
if($LastResponse->first_name==null || $LastResponse->last_name==null) {
$username = $LastResponse->user_name;
}}
return $username;
})
->addColumn('Assigned To', function ($ticket) {
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
return $assigned;
})
->addColumn('Last Activity', function ($ticket) {
$assigned_to = User::where('id','=',$ticket->assigned_to)->first();
if($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name ." ". $assigned_to->last_name;
}
return $assigned;
})
->addColumn('Last Activity', function ($ticket) {
$titles = Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach($titles as $title) {
$title = $title;
}
return TicketController::usertimezone($title->created_at);
})
->make();
}
/**
* Show the Open ticket list page
* @return type response
*/
public function open_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.open');
}
/**
* Show the answered ticket list page
* @return type response
*/
public function answered_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.answered');
}
/**
* Show the Myticket list page
* @return type response
*/
public function myticket_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.myticket');
}
/**
* Show the Overdue ticket list page
* @return type response
*/
public function overdue_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.overdue');
}
/**
* Show the Closed ticket list page
* @return type response
*/
public function closed_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.closed');
}
/**
* Show the ticket list page
* @return type response
*/
public function assigned_ticket_list() {
return view('themes.default1.agent.helpdesk.ticket.assigned');
}
/**
* Show the New ticket page
* @return type response
*/
public function newticket() {
return view('themes.default1.agent.helpdesk.ticket.new');
}
/**
* Save the data of new ticket and show the New ticket page with result
* @param type CreateTicketRequest $request
* @return type response
*/
public function post_newticket(CreateTicketRequest $request) {
$email = $request->input('email');
$fullname = $request->input('fullname');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
$assignto = $request->input('assignto');
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$source = "3";
$headers = null;
$help = Help_topic::where('id','=',$helptopic)->first();
$form_data = null;
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $help->department, $assignto, $form_data)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
} else {
return Redirect('newticket')->with('fails', 'fails');
}
}
/**
* Shows the ticket thread details
* @param type $id
* @return type response
*/
public function thread($id) {
$lock = Tickets::where('id','=',$id)->first();
if($lock->lock_by == Auth::user()->id || $lock->lock_at < date('Y-m-d H:i:s', strtotime('-3 minutes', strtotime($lock->lock_at)))) {
if(Auth::user()->role == 'agent'){
$dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('id', '=', $id)->where('dept_id','=', $dept->id)->first();
} else {
$tickets = Tickets::where('id', '=', $id)->first();
}
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
} else {
return Redirect()->back()->with('fails', 'This ticket has been locked by other agent');
}
}
/**
* Replying a ticket
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
* @return type bool
*/
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta ) {
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id',$request->input('ticket_ID'))->first();$eventuserid = $eventthread->user_id;$emailadd = User::where('id',$eventuserid)->first()->email;$source = $eventthread->source;$form_data = $request->except('ReplyContent','ticket_ID','attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data,$emailadd,$source));
// dd($attachments);
// }
//return $attachments;
$reply_content = $request->input('ReplyContent');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
$thread->body = $request->input('ReplyContent');
$thread->user_id = Auth::user()->id;
$ticket_id = $request->input('ticket_ID');
//dd($ticket_id);
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$tickets->isanswered = '1';
$tickets->save();
$ticket_user = User::where('id','=',$tickets->user_id)->first();
if($tickets->assigned_to == 0 )
{
$tickets->assigned_to = Auth::user()->id;
$tickets->save();
$thread2 = New Ticket_Thread;
$thread2->ticket_id = $thread->ticket_id;
$thread2->user_id = Auth::user()->id;
$thread2->is_internal = 1;
$thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread2->save();
}
if($tickets->status > 1)
{
$tickets->status = '1';
$tickets->isanswered = '1';
$tickets->save();
}
$thread->save();
//$atachPath = '';
foreach ($attachments as $attachment) {
if($attachment != null){
$name = $attachment->getClientOriginalName();
//dd(dirname($attachment));
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
// $tem_path = $attachment->getRealPath();
// $tem = basename($tem_path).PHP_EOL;
// //dd($tem);
$attachPath=$attachment->getRealPath();
//dd($attachPath);
$ta->create(['thread_id' => $thread->id,'name'=>$name,'size'=>$size,'type'=>$type,'file'=>$data,'poster'=>'ATTACHMENT']);
$check_attachment = 1;
} else {
$check_attachment = null;
}
}
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
$ticket_subject = $thread->title;
$user_id = $tickets->user_id;
$user = User::where('id','=',$user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $tickets->ticket_number;
$company = $this->company();
$username = $ticket_user->user_name;
if(!empty(Auth::user()->agent_sign)) {
$agentsign = Auth::user()->agent_sign;
}
else{
$agentsign = null;
}
// foreach($attachments as $attachment){
// $pathToFile = $attachment->getRealPath();
// $name = $attachment->name;
// $data = $attachment->file;
// $display = $attachment->file;
// $mime = $attachment->type;
// }
//dd(sizeOf($attachments));
//$size = sizeOf($attachments);
//dd($thread->id);\
// mail to main user
//$path = 'C:\wamp\tmp\php5D3A.tmp';
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content,$user->phone_number,$request,$tickets));
Mail::send(array('html'=>'emails.ticket_re-reply'), ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$username, 'Agent_Signature' => $agentsign], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($email, $user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
// if(isset($attachments)){
if($check_attachment == 1){
$size = sizeOf($attachments);
for($i=0;$i<$size;$i++){
$message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
}
}
},true);
$collaborators = Ticket_Collaborator::where('ticket_id','=',$ticket_id)->get();
foreach ($collaborators as $collaborator) {
//mail to collaborators
$collab_user_id = $collaborator->user_id;
$user_id_collab = User::where('id','=',$collab_user_id)->first();
$collab_email = $user_id_collab->email;
if($user_id_collab->role == "user") {
$collab_user_name = $user_id_collab->user_name;
} else {
$collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
}
Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name'=>$collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $attachments, $check_attachment) {
$message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
if($check_attachment == 1){
$size = sizeOf($attachments);
for($i=0;$i<$size;$i++){
$message->attach($attachments[$i]->getRealPath(), ['as' => $attachments[$i]->getClientOriginalName(), 'mime' => $attachments[$i]->getClientOriginalExtension()]);
}
}
},true);
}
return 1;
}
/**
* Ticket edit and save ticket data
* @param type $ticket_id
* @param type Ticket_Thread $thread
* @return type bool
*/
public function ticket_edit_post($ticket_id, Ticket_Thread $thread, Tickets $ticket) {
if (Input::get('subject') == null) {
return 1;
}
elseif (Input::get('sla_paln') == null) {
return 2;
}
elseif (Input::get('help_topic') == null) {
return 3;
}
elseif (Input::get('ticket_source') == null) {
return 4;
}
elseif (Input::get('ticket_priority') == null) {
return 5;
}
else {
$ticket = $ticket->where('id', '=', $ticket_id)->first();
$ticket->sla_id = Input::get("sla_paln");
$ticket->help_topic_id = Input::get("help_topic");
$ticket->source = Input::get("ticket_source");
$ticket->priority_id = Input::get("ticket_priority");
$ticket->save();
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
$threads->title = Input::get("subject");
$threads->save();
return 0;
}
}
/**
* Print Ticket Details
* @param type $id
* @return type respponse
*/
public function ticket_print($id) {
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'tickets', 'thread'))->render();
return PDF::load($html)->show();
}
/**
* Generates Ticket Number
* @param type $ticket_number
* @return type integer
*/
public function ticket_number($ticket_number) {
$number = $ticket_number;
$number = explode('-', $number);
$number1 = $number[0];
if ($number1 == 'ZZZZ') {
$number1 = 'AAAA';
}
$number2 = $number[1];
if ($number2 == '9999') {
$number2 = '0000';
}
$number3 = $number[2];
if ($number3 == '9999999') {
$number3 = '0000000';
}
$number1++;
$number2++;
$number3++;
$number2 = sprintf('%04s', $number2);
$number3 = sprintf('%07s', $number3);
$array = array($number1, $number2, $number3);
$number = implode('-', $array);
return $number;
}
/**
* check email for dublicate entry
* @param type $email
* @return type bool
*/
public function check_email($email) {
$check = User::where('email', '=', $email)->first();
if ($check == true) {
return $check;
} else {
return false;
}
}
/**
* Create User while creating ticket
* @param type $emailadd
* @param type $username
* @param type $subject
* @param type $body
* @param type $phone
* @param type $helptopic
* @param type $sla
* @param type $priority
* @param type $system
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data) {
// define global variables
// dd($source);
// dd($emailadd);
$email;
$username;
// check emails
$ticket_creator = $username;
$checkemail = $this->check_email($emailadd);
$company = $this->company();
if ($checkemail == false) {
// Generate password
$password = $this->generateRandomString();
// create user
$user = new User;
if($username == null)
{
$username = $emailadd;
}
$user->user_name = $username;
$user->email = $emailadd;
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->role = "user";
$user->active = "1";
// mail user his/her password
\Event::fire(new \App\Events\ClientTicketFormPost($from_data,$emailadd,$source));
if ($user->save()) {
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id,$password));
if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
$message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
})) {
// need to do something here....
}
}
} else {
$username = $checkemail->username;
$user_id = $checkemail->id;
}
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data);
$ticket_number2 = $ticket_number[0];
$ticketdata = Tickets::where('ticket_number','=',$ticket_number2)->first();
$threaddata = Ticket_Thread::where('ticket_id','=',$ticketdata->id)->first();
// dd($threaddata);
$is_reply = $ticket_number[1];
$system = $this->system();
$updated_subject = $threaddata->title . '[#' . $ticket_number2 . ']';
if($ticket_number2)
{
// send ticket create details to user
if($is_reply == 0)
{
$mail = "Admin_mail";
if(Auth::user()) {
$sign = Auth::user()->agent_sign;
} else {
$sign = $company;
}
if($source == 3) {
Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
$message->to($emailadd, $username)->subject($updated_subject);
});
} else {
$body2 = null;
Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
$message->to($emailadd, $username)->subject($updated_subject);
});
}
}
else
{
$mail = "email_reply";
}
if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
// send email to admin
$admins = User::where('role','=','admin')->get();
// $ticket_creator = $user->user_name;
foreach($admins as $admin)
{
$admin_email = $admin->email;
$admin_user = $admin->first_name;
Mail::send('emails.'.$mail, ['agent' => $admin_user,'content'=>$body, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) {
$message->to($admin_email, $admin_user)->subject($updated_subject);
});
}
}
if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role','=','agent')->get();
foreach($agents as $agent)
{
if($ticketdata->dept_id == $agent->primary_dpt)
{
$agent_email = $agent->email;
$agent_user = $agent->first_name;
Mail::send('emails.'.$mail, ['agent' => $agent_user, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
}
}
return true;
}
}
/**
* Default helptopic
* @return type string
*/
public function default_helptopic() {
$helptopic = "1";
return $helptopic;
}
/**
* Default SLA plan
* @return type string
*/
public function default_sla() {
$sla = "1";
return $sla;
}
/**
* Default Priority
* @return type string
*/
public function default_priority() {
$priority = "1";
return $prioirty;
}
/**
* Check the response of the ticket
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
* @return type string
*/
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data) {
// $read_ticket_number = substr($subject, 0, 6);
$read_ticket_number = explode('[#',$subject);
if(isset($read_ticket_number[1]))
{
// dd($read_ticket_number);
// if ($read_ticket_number == 'Re: [#' or $read_ticket_number == 'RE: [#') {
// dd($read_ticket_number);
$separate = explode("]", $read_ticket_number[1]);
$new_subject = substr($separate[0], 0, 20);
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
$thread_body = explode("---Reply above this line---", $body);
$body = $thread_body[0];
if (count($find_number) > 0) {
$id = $find_number->id;
$ticket_number = $find_number->ticket_number;
if($find_number->status > 1)
{
$find_number->status = 1;
$find_number->save();
$ticket_status = Ticket_Status::where('id','=',1)->first();
$user_name = User::where('id','=', $user_id)->first();
if($user_name->role == 'user' )
{
$username = $user_name->user_name;
}
elseif($user_name->role == 'agent' or $user_name->role == 'admin')
{
$username = $user_name->first_name . " " . $user_name->last_name;
}
$ticket_threads = new Ticket_Thread;
$ticket_threads->ticket_id = $id;
$ticket_threads->user_id = $user_id;
$ticket_threads->is_internal = 1;
$ticket_threads->body = $ticket_status->message. " " . $username;
$ticket_threads->save();
}
if (isset($id)) {
if ($this->ticket_thread($subject, $body, $id, $user_id)) {
return array($ticket_number,1);
}
}
} else {
$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
return array($ticket_number,0);
}
} else {
$ticket_number = $this->create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
return array($ticket_number,0);
}
}
/**
* Create Ticket
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
* @return type string
*/
public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data) {
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
if($max_number == null)
{
$ticket_number = "AAAA-9999-9999999";
}
else
{
foreach ($max_number as $number) {
$ticket_number = $max_number->ticket_number;
}
}
$ticket = new Tickets;
$ticket->ticket_number = $this->ticket_number($ticket_number);
$ticket->user_id = $user_id;
$ticket->dept_id = $dept;
$ticket->help_topic_id = $helptopic;
$ticket->sla = $sla;
$ticket->assigned_to = $assignto;
$ticket->status = '1';
$ticket->priority_id = $priority;
$ticket->source = $source;
$ticket->save();
$ticket_number = $ticket->ticket_number;
$id = $ticket->id;
// store Form Data
// Form Data comes from raising a ticket from client panel
// dd($helptopic);
if($form_data != null) {
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
foreach($form_data as $key=>$form_details) {
foreach($forms as $from) {
if($from->name == $key) {
$form_value = new Ticket_Form_Data;
$form_value->ticket_id = $id;
$form_value->title = $from->label;
$form_value->content = $form_details;
$form_value->save();
}
}
}
}
// store collaborators
$this->store_collaborators($headers, $id);
if ($this->ticket_thread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
}
}
/**
* Generate Ticket Thread
* @param type $subject
* @param type $body
* @param type $id
* @param type $user_id
* @return type
*/
public function ticket_thread($subject, $body, $id, $user_id) {
$thread = new Ticket_Thread;
$thread->user_id = $user_id;
$thread->ticket_id = $id;
$thread->poster = 'client';
$thread->title = $subject;
$thread->body = $body;
if ($thread->save()) {
return true;
}
}
/**
* Generate a random string for password
* @param type $length
* @return type string
*/
public function generateRandomString($length = 10) {
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
}
/**
* function to Ticket Close
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function close($id, Tickets $ticket) {
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 3;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id','=',$ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first();
$thread = New Ticket_Thread;
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id','=',$user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$company = $this->company();
Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) {
$message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
});
return "your ticket" . $ticket_status->ticket_number . " has been closed";
}
/**
* function to Ticket resolved
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function resolve($id, Tickets $ticket) {
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 2;
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first();
$thread = New Ticket_Thread;
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
return "your ticket" . $ticket_status->ticket_number . " has been resolved";
}
/**
* function to Open Ticket
* @param type $id
* @param type Tickets $ticket
* @return type
*/
public function open($id, Tickets $ticket) {
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 1;
$ticket_status->reopened_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id','=',$ticket_status->status)->first();
$thread = New Ticket_Thread;
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
return "your ticket" . $ticket_status->ticket_number . " has been opened";
}
/**
* Function to delete ticket
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function delete($id, Tickets $ticket) {
$ticket_delete = $ticket->where('id', '=', $id)->first();
if($ticket_delete->status == 5)
{
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id','=',$id)->get();
foreach($ticket_threads as $ticket_thread)
{
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id','=',$id)->get();
foreach ($ticket_attachments as $ticket_attachment)
{
$ticket_attachment->delete();
}
return "your ticket has been delete";
}
else
{
$ticket_delete->is_deleted = 0;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id','=',$ticket_delete->status)->first();
$thread = New Ticket_Thread;
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->save();
return "your ticket" . $ticket_delete->ticket_number . " has been delete";
}
}
/**
* Function to ban an email
* @param type $id
* @param type Tickets $ticket
* @return type string
*/
public function ban($id, Tickets $ticket) {
$ticket_ban = $ticket->where('id', '=', $id)->first();
$ban_email = $ticket_ban->user_id;
$user = User::where('id', '=', $ban_email)->first();
$user->ban = 1;
$user->save();
$Email = $user->email;
return "the user has been banned";
}
/**
* function to assign ticket
* @param type $id
* @return type bool
*/
public function assign($id) {
$UserEmail = Input::get('user');
// $UserEmail = 'sujitprasad12@yahoo.in';
$user = User::where('email', '=', $UserEmail)->first();
$user_id = $user->id;
$ticket = Tickets::where('id', '=', $id)->first();
$ticket_number = $ticket->ticket_number;
$ticket->assigned_to = $user_id;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id','=',$id)->first();
$ticket_subject = $ticket_thread->title;
$thread = New Ticket_Thread;
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = "This Ticket has been assigned to " . $user->first_name . " " . $user->last_name;
$thread->save();
$company = $this->company();
$system = $this->system();
$agent = $user->first_name;
$agent_email = $user->email;
$master = Auth::user()->first_name . " " . Auth::user()->last_name;
if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
$message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
});
}
return 1;
}
/**
* Function to post internal note
* @param type $id
* @return type bool
*/
public function InternalNote($id) {
$InternalContent = Input::get('InternalContent');
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread;
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
// $NewThread->thread_type = 'M';
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
return 1;
}
/**
* Function to surrender a ticket
* @param type $id
* @return type bool
*/
public function surrender($id) {
$ticket = Tickets::where('id', '=', $id)->first();
// if($ticket->assigned_to == Auth::user()->id)
// {
$InternalContent = Auth::user()->first_name." ".Auth::user()->last_name . " has Surrendered the assigned Ticket";
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread;
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
// }
$ticket->assigned_to = 0;
$ticket->save();
return 1;
}
/**
* Search
* @param type $keyword
* @return type array
*/
public function search($keyword) {
if(isset($keyword)) {
$data = array('ticket_number' => Tickets::search($keyword));
return $data;
} else {
return "no results";
}
}
/**
* Search
* @param type $keyword
* @return type array
*/
public function stores($ticket_number)
{
$this->layout->header = $ticket_number;
$content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets()))
->with('header', $this->layout->header)
->with('ticket_number', \App\Model\Tickets::stores($ticket_number));
if (Request::header('X-PJAX')) {
return $content;
} else {
$this->layout->content = $content;
}
}
/**
* store_collaborators
* @param type $headers
* @return type
*/
public function store_collaborators($headers, $id)
{
$company = $this->company();
if(isset($headers)) {
foreach ($headers as $email=>$name) {
$name = $name;
$email = $email;
if($this->check_email($email) == false) {
$create_user = new User;
$create_user->user_name = $name;
$create_user->email = $email;
$create_user->active = 1;
$create_user->role = "user";
$password = $this->generateRandomString();
$create_user->password = Hash::make($password);
$create_user->save();
$user_id = $create_user->id;
Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company], function ($message) use ($email, $name) {
$message->to($email, $name)->subject('password');
});
}
else{
$user = $this->check_email($email);
$user_id = $user->id;
}
$collaborator_store = new Ticket_Collaborator;
$collaborator_store->isactive = 1;
$collaborator_store->ticket_id = $id;
$collaborator_store->user_id = $user_id;
$collaborator_store->role = "ccc";
$collaborator_store->save();
}
}
return true;
}
/**
* company
* @return type
*/
public function company()
{
$company = Company::Where('id','=','1')->first();
if($company->company_name == null){
$company = "Support Center";
}else{
$company = $company->company_name;
}
return $company;
}
/**
* system
* @return type
*/
public function system()
{
$system = System::Where('id','=','1')->first();
if($system->name == null){
$system = "Support Center";
}else{
$system = $system->name;
}
return $system;
}
/**
* function to search
* @return type
*/
// public function search() {
// $product = Input::get('type');
// $word = Input::get('name_startsWith');
// if ($product == 'product') {
// $starts_with = strtoupper($word);
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// array_push($data, $row->name);
// }
// print_r(json_encode($data));
// }
// if ($product == 'product_table') {
// $row_num = Input::get('row_num');
// $starts_with = strtoupper($word);
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
// array_push($data, $name);
// }
// print_r(json_encode($data));
// }
// }
/**
* shows trashed tickets
* @return type response
*/
public function trash() {
return view('themes.default1.agent.helpdesk.ticket.trash');
}
/**
* shows unassigned tickets
* @return type
*/
public function unassigned() {
return view('themes.default1.agent.helpdesk.ticket.unassigned');
}
/**
* shows tickets assigned to Auth::user()
* @return type
*/
public function myticket() {
return view('themes.default1.agent.helpdesk.ticket.myticket');
}
/**
* cleanMe
* @param type $input
* @return type
*/
public function cleanMe($input) {
$input = mysqli_real_escape_string($input);
$input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');
$input = strip_tags($input);
$input = stripslashes($input);
return $input;
}
/**
* autosearch
* @param type Image $image
* @return type json
*/
public function autosearch($id)
{
$term = \Input::get('term');
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->lists('email');
echo json_encode($user);
}
/**
* autosearch2
* @param type Image $image
* @return type json
*/
public function autosearch2(User $user)
{
$user = $user->lists('email');
echo json_encode($user);
}
/**
* autosearch
* @param type Image $image
* @return type json
*/
public function usersearch()
{
$email = Input::get('search');
$ticket_id = Input::get('ticket_id');
$data = User::where('email','=',$email)->first();
$ticket_collaborator = Ticket_Collaborator::where('ticket_id','=',$ticket_id)->where('user_id','=',$data->id)->first();
if(!isset($ticket_collaborator))
{
$ticket_collaborator = new Ticket_Collaborator;
$ticket_collaborator->isactive = 1;
$ticket_collaborator->ticket_id = $ticket_id;
$ticket_collaborator->user_id = $data->id;
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return 'Success!
'.$data->user_name.'
'.$data->email.'
'.$data->user_name.'
'.$data->email.'
This user already Collaborated
Alert!
This user already Exists
'.$user->user_name.'
'.$user->email.'
'.$data->user_name.'
'.$data->email.'