*/
class AgentController extends Controller {
/**
* Create a new controller instance.
* constructor to check
* 1. authentication
* 2. user roles
* 3. roles must be agent
* @return void
*/
public function __construct() {
SettingsController::smtp();
// checking authentication
$this->middleware('auth');
// checking admin roles
$this->middleware('roles');
}
/**
* Get all agent list page
* @param type User $user
* @return type Response
*/
public function index() {
try {
return view('themes.default1.admin.helpdesk.agent.agents.index');
} catch (Exception $e) {
return view('404');
}
}
/**
* creating a new agent
* @param type Assign_team_agent $team_assign_agent
* @param type Timezones $timezone
* @param type Groups $group
* @param type Department $department
* @param type Teams $team
* @return type view
*/
public function create(Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
try {
$team = $team->get();
$timezones = $timezone->get();
$groups = $group->get();
$departments = $department->get();
$teams = $team->lists('id', 'name');
return view('themes.default1.admin.helpdesk.agent.agents.create', compact('assign', 'teams', 'agents', 'timezones', 'groups', 'departments', 'team'));
} catch (Exception $e) {
return redirect()->back()->with('fails',$e->errorInfo[2]);
}
}
/**
* store a new agent
* @param type User $user
* @param type AgentRequest $request
* @param type Assign_team_agent $team_assign_agent
* @return type Response
*/
public function store(User $user, AgentRequest $request, Assign_team_agent $team_assign_agent) {
/* Insert to user table */
$user->role = 'agent';
$user->fill($request->input())->save();
$password = $this->generateRandomString();
$user->password = Hash::make($password);
$requests = $request->input('team_id');
$id = $user->id;
// insert team
foreach ($requests as $req) {
DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
}
/* Succes And Failure condition */
if ($user->save() == true) {
$name = $user->user_name;
$email = $user->email;
$from = $this->company();
// send mail on registration
try{
Mail::send('emails.pass', ['name' => $name, 'password' => $password, 'from' => $from, 'emailadd' => $email], function ($message) use ($email, $name) {
$message->to($email, $name)->subject('[password]');
});
} catch (Exception $e) {
return redirect('agents')->with('fails', 'Some error occuren while sending mail to the agent. Please check email settings'.''.$e->errorInfo[2].'');
}
return redirect('agents')->with('success', 'Agent Created sucessfully');
} else {
return redirect('agents')->with('fails', 'Agent can not Create');
}
}
/**
* Editing a selected agent
* @param type int $id
* @param type User $user
* @param type Assign_team_agent $team_assign_agent
* @param type Timezones $timezone
* @param type Groups $group
* @param type Department $department
* @param type Teams $team
* @return type Response
*/
public function edit($id, User $user, Assign_team_agent $team_assign_agent, Timezones $timezone, Groups $group, Department $department, Teams $team) {
try {
$user = $user->whereId($id)->first();
$team = $team->get();
$teams1 = $team->lists('name', 'id');
$timezones = $timezone->get();
$groups = $group->get();
$departments = $department->get();
$table = $team_assign_agent->where('agent_id', $id)->first();
$teams = $team->lists('id', 'name');
$assign = $team_assign_agent->where('agent_id', $id)->lists('team_id');
return view('themes.default1.admin.helpdesk.agent.agents.edit', compact('teams', 'assign', 'table', 'teams1', 'selectedTeams', 'user', 'timezones', 'groups', 'departments', 'team', 'exp', 'counted'));
} catch (Exception $e) {
return redirect('agents')->with('fail', 'No such file');
}
}
/**
* Update the specified agent in storage.
* @param type int $id
* @param type User $user
* @param type AgentUpdate $request
* @param type Assign_team_agent $team_assign_agent
* @return type Response
*/
public function update($id, User $user, AgentUpdate $request, Assign_team_agent $team_assign_agent) {
// storing all the details
$user = $user->whereId($id)->first();
$daylight_save = $request->input('daylight_save');
$limit_access = $request->input('limit_access');
$directory_listing = $request->input('directory_listing');
$vocation_mode = $request->input('vocation_mode');
//==============================================
$table = $team_assign_agent->where('agent_id', $id);
$table->delete();
$requests = $request->input('team_id');
// inserting team details
foreach ($requests as $req) {
DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
}
//Todo For success and failure conditions
try {
$user->fill($request->except('daylight_save', 'limit_access', 'directory_listing', 'vocation_mode', 'assign_team'))->save();
return redirect('agents')->with('success', 'Agent Updated sucessfully');
} catch (Exception $e) {
return redirect('agents')->with('fails', 'Agent did not update'.''.$e->errorInfo[2].'');
}
}
/**
* Remove the specified agent from storage.
* @param type int $id
* @param type User $user
* @param type Assign_team_agent $team_assign_agent
* @return type Response
*/
public function destroy($id, User $user, Assign_team_agent $team_assign_agent) {
/* Becouse of foreign key we delete team_assign_agent first */
error_reporting(E_ALL & ~E_NOTICE);
$team_assign_agent = $team_assign_agent->where('agent_id', $id);
$team_assign_agent->delete();
$user = $user->whereId($id)->first();
try {
$error = 'This staff is related to some tickets';
$user->id;
$user->delete();
throw new \Exception($error);
return redirect('agents')->with('success', 'Agent Deleted sucessfully');
} catch (\Exception $e) {
dd($e->errorInfo);
return redirect('agents')->with('fails', $error);
}
}
/**
* Generate a random string for password
* @param type $length
* @return type string
*/
public function generateRandomString($length = 10) {
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
}
/**
* Fetching comapny name to send mail
* @return type
*/
public function company() {
$company = Company::Where('id','=','1')->first();
if($company->company_name == null){
$company = "Support Center";
}else{
$company = $company->company_name;
}
return $company;
}
// public function agent_profile($id) {
// $agent = User::where('id','=',$id)->first();
// return \View::make('themes.default1.admin.helpdesk.agent.agents.agent-profile',compact('agent'));
// }
}