middleware('jwt.authOveride'); } protected function getTickets(Request $request) { try { $user = \JWTAuth::parseToken()->authenticate(); $input = []; if ($request->has('api') && $request->has('show') && $request->has('departments')) { if ($request->get('api') != '' || $request->get('show') != '' || $request->get('departments') != '') { if ($request->get('api') == '1') { $tickets = new \App\Http\Controllers\Agent\helpdesk\Filter\FilterController($request); $result = $tickets->getFilter($request); if ($request->has('sort-by') && in_array($request->get('sort-by'), ['id', 'ticket_title', 'updated_at', 'created_at', 'due', 'ticket_number', 'priority'])) { if ($request->has('order') && in_array($request->get('order'), ['asc', 'ASC', 'desc', 'DESC'])) { $result = $result->orderBy($request->get('sort-by'), $request->get('order')); } else { $result = $result->orderBy($request->get('sort-by'), 'ASC'); } } else { $result = $result->orderBy('updated_at', 'DESC'); } $fetch = 10; if ($request->has('records_per_page') && (int) $request->get('records_per_page') != 0 && ($request->get('records_per_page') >= 0 && $request->get('records_per_page') < 500)) { $fetch = $request->get('records_per_page'); } elseif ($request->has('records_per_page') && $request->get('records_per_page') > 500) { $fetch = 500; } if ($request->has('created') || $request->has('updated') || $request->has('due-on') || $request->has('last-response-by')) { $result = $result->simplePaginate($fetch); } else { $result = $result->paginate($fetch); } // $result = json_encode($result[0]); foreach ($result as $value) { if ($value->profile_pic == '') { $value->profile_pic = \Gravatar::src($value->c_email); } else { $value->profile_pic = url('/').'/uploads/profilepic/'.$value->profile_pic; } $value['from'] = ['id' => $value['c_uid'], 'first_name' => $value['c_fname'], 'last_name' => $value['c_lname'], 'user_name' => $value['c_uname'], 'email' => $value['c_email'], 'profile_pic' => $value['profile_pic']]; $value['assignee'] = ['id' => $value['a_uid'], 'first_name' => $value['a_fname'], 'last_name' => $value['a_lname'], 'user_name' => $value['a_uname'], 'email' => $value['a_email']]; $value['priority'] = ['name' => $value['priority'], 'color' => $value['color']]; $value['thread_count'] = $value['countthread']; $value['status'] = $value['ticket_status_name']; $value['title'] = $value['ticket_title']; unset($value['c_uid'], $value['c_fname'], $value['c_lname'], $value['c_uname'], $value['c_email'], $value['a_uid'], $value['a_fname'], $value['a_lname'], $value['a_uname'], $value['a_email']); unset($value['assigned_to'], $value['profile_pic'], $value['created_at2'], $value['updated_at2'], $value['dept_id'], $value['css'], $value['name'], $value['color'], $value['due'], $value['countattachment'], $value['countthread'], $value['ticket_status_name'], $value['ticket_title']); } // $result = json_encode($result); return successResponse('', $result); } else { $error = Lang::get('lang.invalid_value_for_api_in_parameters'); } } else { $error = Lang::get('lang.required_parameters_can_not_be_empty'); } } else { $error = Lang::get('lang.missing_requre_parameters'); } return errorResponse($error, $responseCode = 400); // return response()->json(compact('error')); } catch (\Exception $ex) { $error = $ex->getMessage(); $line = $ex->getLine(); $file = $ex->getFile(); dd($e); return errorResponse(compact('error', 'file', 'line'), $responseCode = 400); } catch (\TokenExpiredException $e) { dd($e); return errorResponse($e->getMessage(), $responseCode = 400); } } }