@extends('themes.default1.client.layout.client') @section('content') first(); $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id))->first(); //$user = App\User::where('id','=',$id1)->first(); ?>

{{$thread->title}} ( {{$tickets->ticket_number}} )

@if( $common_setting->status == '1') @endif {!! Form::close() !!}
get(); ?> {!! csrf_field() !!} @foreach($ratings as $rating) @if($rating->rating_area == 'Helpdesk Area') id)->where('ticket_id', '=', $tickets->id)->first(); if ($rating_value == null) { $ratingval = '0'; } else { $ratingval = $rating_value->rating_value; } ?>   @endif @endforeach
{!! $rating->name !!}  
rating_scale; $i++) { ?> />
priority_id)->first(); ?>
sla; $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first(); ?> {!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}}
{!! Lang::get('lang.created_date') !!}: {{ UTC::usertimezone($tickets->created_at) }}
{!! Lang::get('lang.due_date') !!}: created_at; $time = date_create($time); date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period)); echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s')); ?>
id)->where('is_internal', '=', 0)->get(); ?> @foreach($response as $last) created_at; ?> @endforeach {!! Lang::get('lang.last_response') !!}: {{ UTC::usertimezone($ResponseDate)}}
status)->first(); ?> @if($status->id == 1) @elseif($status->id == 2) @elseif($status->id == 3) @endif priority_id)->first(); ?> @if($priority->priority_id == 1) @elseif($priority->priority_id == 2) @elseif($priority->priority_id == 3) @endif help_topic_id)->first(); $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); ?>
{!! Lang::get('lang.status') !!}: {{$status->name}}{{$status->name}}{{$status->name}}
{!! Lang::get('lang.priority') !!}: {{$priority->priority_desc}}{{$priority->priority_desc}}{{$priority->priority_desc}}
{!! Lang::get('lang.department') !!}: {!! $department->name !!}
help_topic_id)->first(); ?>
{!! Lang::get('lang.help_topic') !!}: {{$help_topic->topic}}
{!! Lang::get('lang.last_message') !!}: {{ucwords($last->poster)}}
id)->where('is_internal', '=', 0)->paginate(10); $ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first(); $user = App\User::where('id', '=', $tickets->user_id)->first(); foreach ($conversations as $conversation) { $role = $conversation->user; $body = $conversation->thread($conversation->body); ?>
  1. role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" style="background-color:#FFFCB3" >
    role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" style="box-shadow: 0 1px 3px #FFEC00;" > @if($role->role == "user") {{$role->user_name}} @else {{$role->first_name." ".$role->last_name}}
    @foreach($ratings as $rating) @if($rating->rating_area == 'Comment Area') id)->where('thread_id', '=', $conversation->id)->first(); if ($rating_value == null) { $ratingval = '0'; } else { $ratingval = $rating_value->rating_value; } ?> {{ csrf_field() }}   @endif @endforeach
    {!! $rating->name !!}  
    rating_scale; $i++) { ?> />
    @endif
    @if($conversation->firstContent()=='yes')
    @else {!! $conversation->body !!} @endif @if($conversation->id == $ij->id) id)->get(); ?> @if(isset($ticket_form_datas))
    @foreach($ticket_form_datas as $ticket_form_data) @endforeach
    {!! $ticket_form_data->getFieldKeyLabel() !!} {!! removeUnderscore($ticket_form_data->content) !!}
    @endif @endif


setPath(route('check_ticket', ['id' => $id]))->render(); ?>


@if(Session::has('success1'))
{{Session::get('success1')}}
@endif @if(Session::has('fails1'))
{!! Lang::get('lang.alert') !!}! {{Session::get('fails1')}}
@endif

{!! Lang::get('lang.leave_a_reply') !!}

@if(Auth::user()) {!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!} @else {!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!} @endif
{!! Form::close() !!}
@stop