*/
class TicketController extends Controller
{
/**
* Create a new controller instance.
*
* @return type response
*/
public function __construct(PhpMailController $PhpMailController)
{
$this->PhpMailController = $PhpMailController;
$this->middleware('auth');
}
/**
* Show the Inbox ticket list page.
*
* @return type response
*/
public function inbox_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.inbox');
}
public function get_inbox()
{
if (Auth::user()->role == 'admin') {
$tickets = Tickets::where('status', '=', 1)->get();
} else {
$dept = DB::table('department')->where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', 1)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
// dd($ticket->id);
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
// $count = count($threads);
// dd($threads);
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Unassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the Open ticket list page.
*
* @return type response
*/
public function open_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.open');
}
public function get_open()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status','=',1)->get();;
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->get();
} else {
// $dept = DB::table('department')->where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status',1)->where('dept_id', '=', $dept->id)->get();
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Unassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the answered ticket list page.
*
* @return type response
*/
public function answered_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.answered');
}
public function get_answered()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->get();
} else {
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Usernassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the Myticket list page.
*
* @return type response
*/
public function myticket_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.myticket');
}
public function get_myticket()
{
if (Auth::user()->role == 'admin') {
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Usernassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the Overdue ticket list page.
*
* @return type response
*/
public function overdue_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.overdue');
}
/**
* Show the Closed ticket list page.
*
* @return type response
*/
public function closed_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.closed');
}
public function get_closed()
{
if (Auth::user()->role == 'admin') {
$tickets = Tickets::where('status', '>', 1)->where('status', '<', 4)->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '>', 1)->where('dept_id', '=', $dept->id)->where('status', '<', 4)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Usernassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the ticket list page.
*
* @return type response
*/
public function assigned_ticket_list()
{
return view('themes.default1.agent.helpdesk.ticket.assigned');
}
public function get_assigned()
{
if (Auth::user()->role == 'admin') {
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('assigned_to', '>', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Usernassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* Show the New ticket page.
*
* @return type response
*/
public function newticket()
{
return view('themes.default1.agent.helpdesk.ticket.new');
}
/**
* Save the data of new ticket and show the New ticket page with result.
*
* @param type CreateTicketRequest $request
*
* @return type response
*/
public function post_newticket(CreateTicketRequest $request)
{
try {
$email = $request->input('email');
$fullname = $request->input('fullname');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
if ($request->input('assignto')) {
$assignto = $request->input('assignto');
} else {
$assignto = null;
}
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$source = Ticket_source::where('name', '=', 'agent')->first();
$headers = null;
$help = Help_topic::where('id', '=', $helptopic)->first();
$form_data = null;
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
} else {
return Redirect('newticket')->with('fails', 'fails');
}
} catch (Exception $e) {
dd($e);
return Redirect()->back()->with('fails', ''.$e->errorInfo.'');
}
}
/**
* Shows the ticket thread details.
*
* @param type $id
*
* @return type response
*/
public function thread($id)
{
/* $lock = Tickets::where('id','=',$id)->first();
if($lock->lock_by == Auth::user()->id || $lock->lock_at < date('Y-m-d H:i:s', strtotime('-3 minutes', strtotime($lock->lock_at)))) {
if(Auth::user()->role == 'agent'){
$dept = Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('id', '=', $id)->where('dept_id','=', $dept->id)->first();
} else {
$tickets = Tickets::where('id', '=', $id)->first();
}
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
} else {
return Redirect()->back()->with('fails', 'This ticket has been locked by other agent');
} */
if (Auth::user()->role == 'agent') {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('id', '=', $id)->where('dept_id', '=', $dept->id)->first();
} else {
$tickets = Tickets::where('id', '=', $id)->first();
}
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
//$tickets = Tickets::where('id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
}
/**
* Replying a ticket.
*
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
*
* @return type bool
*/
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta)
{
$attachments = $request->file('attachment');
$check_attachment = null;
// Event fire
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
$eventuserid = $eventthread->user_id;
$emailadd = User::where('id', $eventuserid)->first()->email;
$source = $eventthread->source;
$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
// dd($attachments);
// }
//return $attachments;
$reply_content = $request->input('reply_content');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
$thread->body = $request->input('reply_content');
$thread->user_id = Auth::user()->id;
$ticket_id = $request->input('ticket_ID');
//dd($ticket_id);
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$tickets->isanswered = '1';
$tickets->save();
$ticket_user = User::where('id', '=', $tickets->user_id)->first();
if ($tickets->assigned_to == 0) {
$tickets->assigned_to = Auth::user()->id;
$tickets->save();
$thread2 = new Ticket_Thread();
$thread2->ticket_id = $thread->ticket_id;
$thread2->user_id = Auth::user()->id;
$thread2->is_internal = 1;
$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread2->save();
}
if ($tickets->status > 1) {
$tickets->status = '1';
$tickets->closed_at = '0';
$tickets->closed = null;
$tickets->reopened_at = date('Y-m-d H:i:s');
$tickets->reopened = 1;
$tickets->isanswered = '1';
$tickets->save();
}
$thread->save();
//$atachPath = '';
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
//dd(dirname($attachment));
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
// $tem_path = $attachment->getRealPath();
// $tem = basename($tem_path).PHP_EOL;
// //dd($tem);
$attachPath = $attachment->getRealPath();
//dd($attachPath);
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
$check_attachment = 1;
} else {
$check_attachment = null;
}
}
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first();
$ticket_subject = $thread->title;
$user_id = $tickets->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $tickets->ticket_number;
$company = $this->company();
$username = $ticket_user->user_name;
if (!empty(Auth::user()->agent_sign)) {
$agentsign = Auth::user()->agent_sign;
} else {
$agentsign = null;
}
// Event
\Event::fire(new \App\Events\FaveoAfterReply($reply_content, $user->phone_number, $request, $tickets));
// sending attachments via php mail function
$message = '';
if ($check_attachment == 1) {
$attachment_files = $attachments;
// dd($attachment_files);
} else {
$attachment_files = null;
}
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
$emails = Emails::where('department', '=', $tickets->dept_id)->first();
try {
$this->PhpMailController->sendmail(
$from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'body' => $request->input('reply_content'), 'scenario' => 'ticket-reply-agent', 'attachments' => $attachment_files], $template_variables = ['ticket_number' => $ticket_number, 'user' => $username, 'agent_sign' => $agentsign]
);
} catch (\Exception $e) {
return 0;
}
return 1;
}
/**
* Ticket edit and save ticket data.
*
* @param type $ticket_id
* @param type Ticket_Thread $thread
*
* @return type bool
*/
public function ticketEditPost($ticket_id, Ticket_Thread $thread, Tickets $ticket)
{
if (Input::get('subject') == null) {
return 1;
} elseif (Input::get('sla_paln') == null) {
return 2;
} elseif (Input::get('help_topic') == null) {
return 3;
} elseif (Input::get('ticket_source') == null) {
return 4;
} elseif (Input::get('ticket_priority') == null) {
return 5;
} else {
$ticket = $ticket->where('id', '=', $ticket_id)->first();
$ticket->sla = Input::get('sla_paln');
$ticket->help_topic_id = Input::get('help_topic');
$ticket->source = Input::get('ticket_source');
$ticket->priority_id = Input::get('ticket_priority');
$ticket->save();
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
$threads->title = Input::get('subject');
$threads->save();
return 0;
}
}
/**
* Print Ticket Details.
*
* @param type $id
*
* @return type respponse
*/
public function ticket_print($id)
{
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'tickets', 'thread'))->render();
return PDF::load($html)->show();
}
/**
* Generates Ticket Number.
*
* @param type $ticket_number
*
* @return type integer
*/
public function ticketNumber($ticket_number)
{
$number = $ticket_number;
$number = explode('-', $number);
$number1 = $number[0];
if ($number1 == 'ZZZZ') {
$number1 = 'AAAA';
}
$number2 = $number[1];
if ($number2 == '9999') {
$number2 = '0000';
}
$number3 = $number[2];
if ($number3 == '9999999') {
$number3 = '0000000';
}
$number1++;
$number2++;
$number3++;
$number2 = sprintf('%04s', $number2);
$number3 = sprintf('%07s', $number3);
$array = [$number1, $number2, $number3];
$number = implode('-', $array);
return $number;
}
/**
* check email for dublicate entry.
*
* @param type $email
*
* @return type bool
*/
public function checkEmail($email)
{
$check = User::where('email', '=', $email)->first();
if ($check == true) {
return $check;
} else {
return false;
}
}
/**
* Create User while creating ticket.
*
* @param type $emailadd
* @param type $username
* @param type $subject
*
@param type $body
* @param type $phone
* @param type $helptopic
* @param type $sla
* @param type $priority
* @param type $system
*
* @return type bool
*/
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data)
{
// define global variables
// dd($source);
// dd($emailadd);
$email;
$username;
// check emails
$ticket_creator = $username;
$checkemail = $this->checkEmail($emailadd);
$company = $this->company();
if ($checkemail == false) {
// Generate password
$password = $this->generateRandomString();
// create user
$user = new User();
if ($username == null) {
$username = $emailadd;
}
$user->user_name = $username;
$user->email = $emailadd;
$user->password = Hash::make($password);
$user->phone_number = $phone;
$user->role = 'user';
$user->active = '1';
// mail user his/her password
\Event::fire(new \App\Events\ClientTicketFormPost($from_data, $emailadd, $source));
if ($user->save()) {
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
// if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]);
} catch (\Exception $e) {
// return 0;
}
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
// need to do something here....
}
} else {
$username = $checkemail->username;
$user_id = $checkemail->id;
}
$ticket_number = $this->check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data);
$ticket_number2 = $ticket_number[0];
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
// $sending_emails = Emails::where('department', '=', $ticketdata->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
// dd($threaddata);
$is_reply = $ticket_number[1];
$system = $this->system();
$updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
if ($ticket_number2) {
// send ticket create details to user
if ($is_reply == 0) {
$mail = 'create-ticket-agent';
if (Auth::user()) {
$sign = Auth::user()->agent_sign;
} else {
$sign = $company;
}
if ($source == 3) {
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// });
// dd($body);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
} else {
$body2 = null;
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']);
} catch (\Exception $e) {
}
}
} else {
$mail = 'ticket-reply-agent';
}
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
// send email to admin
$admins = User::where('role', '=', 'admin')->get();
// $ticket_creator = $user->user_name;
foreach ($admins as $admin) {
$admin_email = $admin->email;
$admin_user = $admin->first_name;
// Mail::send('emails.'.$mail, ['agent' => $admin_user,'content'=>$body, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) {
// $message->to($admin_email, $admin_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
}
if ($is_reply == 0) {
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role', '=', 'agent')->get();
// dd($agents);
foreach ($agents as $agent) {
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
if ($department_data->name == $agent->primary_dpt) {
$agent_email = $agent->email;
$agent_user = $agent->first_name;
// Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $agent_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
}
}
}
if ($ticketdata->assigned_to) {
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
$agent_email = $assigned_to->email;
$agent_user = $assigned_to->first_name;
// Mail::send('emails.'.$mail, ['agent' => $assigned_to->user_name ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $assigned_to->email, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $assigned_to->user_name, 'ticket_number' => $ticket_number2, 'email_address' => $assigned_to->email, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
return ['0' => $ticket_number2, '1' => true];
}
}
/**
* Default helptopic.
*
* @return type string
*/
public function default_helptopic()
{
$helptopic = '1';
return $helptopic;
}
/**
* Default SLA plan.
*
* @return type string
*/
public function default_sla()
{
$sla = '1';
return $sla;
}
/**
* Default Priority.
*
* @return type string
*/
public function default_priority()
{
$priority = '1';
return $prioirty;
}
/**
* Check the response of the ticket.
*
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
*
* @return type string
*/
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
{
// $read_ticket_number = substr($subject, 0, 6);
$read_ticket_number = explode('[#', $subject);
if (isset($read_ticket_number[1])) {
// dd($read_ticket_number);
// if ($read_ticket_number == 'Re: [#' or $read_ticket_number == 'RE: [#') {
// dd($read_ticket_number);
$separate = explode(']', $read_ticket_number[1]);
$new_subject = substr($separate[0], 0, 20);
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
$thread_body = explode('---Reply above this line---', $body);
$body = $thread_body[0];
if (count($find_number) > 0) {
$id = $find_number->id;
$ticket_number = $find_number->ticket_number;
if ($find_number->status > 1) {
$find_number->status = 1;
$find_number->closed = 0;
$find_number->closed_at = date('Y-m-d H:i:s');
$find_number->reopened = 1;
$find_number->reopened_at = date('Y-m-d H:i:s');
$find_number->save();
$ticket_status = Ticket_Status::where('id', '=', 1)->first();
$user_name = User::where('id', '=', $user_id)->first();
if ($user_name->role == 'user') {
$username = $user_name->user_name;
} elseif ($user_name->role == 'agent' or $user_name->role == 'admin') {
$username = $user_name->first_name.' '.$user_name->last_name;
}
$ticket_threads = new Ticket_Thread();
$ticket_threads->ticket_id = $id;
$ticket_threads->user_id = $user_id;
$ticket_threads->is_internal = 1;
$ticket_threads->body = $ticket_status->message.' '.$username;
$ticket_threads->save();
}
if (isset($id)) {
if ($this->ticketThread($subject, $body, $id, $user_id)) {
return [$ticket_number, 1];
}
}
} else {
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
return [$ticket_number, 0];
}
} else {
$ticket_number = $this->createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data);
return [$ticket_number, 0];
}
}
/**
* Create Ticket.
*
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
*
* @return type string
*/
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
{
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
if ($max_number == null) {
$ticket_number = 'AAAA-9999-9999999';
} else {
foreach ($max_number as $number) {
$ticket_number = $max_number->ticket_number;
}
}
$ticket = new Tickets();
$ticket->ticket_number = $this->ticketNumber($ticket_number);
$ticket->user_id = $user_id;
$ticket->dept_id = $dept;
$ticket->help_topic_id = $helptopic;
$ticket->sla = $sla;
$ticket->assigned_to = $assignto;
$ticket->status = '1';
$ticket->priority_id = $priority;
$ticket->source = $source;
$ticket->save();
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
$ovdate = $ticket->created_at;
// dd($sla_plan->grace_period);
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
$ticket->duedate = $new_date;
$ticket->save();
// dd($ticket->duedate);
$ticket_number = $ticket->ticket_number;
$id = $ticket->id;
// store Form Data
// Form Data comes from raising a ticket from client panel
// dd($helptopic);
if ($form_data != null) {
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
foreach ($form_data as $key => $form_details) {
foreach ($forms as $from) {
if ($from->name == $key) {
$form_value = new Ticket_Form_Data();
$form_value->ticket_id = $id;
$form_value->title = $from->label;
$form_value->content = $form_details;
$form_value->save();
}
}
}
}
// store collaborators
// dd($headers);
$this->storeCollaborators($headers, $id);
if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
}
}
/**
* Generate Ticket Thread.
*
* @param type $subject
* @param type $body
* @param type $id
* @param type $user_id
*
* @return type
*/
public function ticketThread($subject, $body, $id, $user_id)
{
$thread = new Ticket_Thread();
$thread->user_id = $user_id;
$thread->ticket_id = $id;
$thread->poster = 'client';
$thread->title = $subject;
$thread->body = $body;
if ($thread->save()) {
return true;
}
}
/**
* Generate a random string for password.
*
* @param type $length
*
* @return type string
*/
public function generateRandomString($length = 10)
{
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
$randomString = '';
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
}
/**
* function to Ticket Close.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function close($id, Tickets $ticket)
{
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 3;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $ticket_status->id)->first();
$ticket_subject = $ticket_thread->title;
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
$user_id = $ticket_status->user_id;
$user = User::where('id', '=', $user_id)->first();
$email = $user->email;
$user_name = $user->user_name;
$ticket_number = $ticket_status->ticket_number;
$system_from = $this->company();
// Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) {
// $message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
} else {
$from_email = $sending_emails->id;
}
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
} catch (\Exception $e) {
return 0;
}
return 'your ticket'.$ticket_status->ticket_number.' has been closed';
}
/**
* function to Ticket resolved.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function resolve($id, Tickets $ticket)
{
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 2;
$ticket_status->closed = 1;
$ticket_status->closed_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
return 'your ticket'.$ticket_status->ticket_number.' has been resolved';
}
/**
* function to Open Ticket.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type
*/
public function open($id, Tickets $ticket)
{
$ticket_status = $ticket->where('id', '=', $id)->first();
$ticket_status->status = 1;
$ticket_status->reopened_at = date('Y-m-d H:i:s');
$ticket_status->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_status->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_status->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
return 'your ticket'.$ticket_status->ticket_number.' has been opened';
}
/**
* Function to delete ticket.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function delete($id, Tickets $ticket)
{
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
foreach ($ticket_threads as $ticket_thread) {
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
return 'your ticket has been delete';
} else {
$ticket_delete->is_deleted = 1;
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
return 'your ticket'.$ticket_delete->ticket_number.' has been delete';
}
}
/**
* Function to ban an email.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function ban($id, Tickets $ticket)
{
$ticket_ban = $ticket->where('id', '=', $id)->first();
$ban_email = $ticket_ban->user_id;
$user = User::where('id', '=', $ban_email)->first();
$user->ban = 1;
$user->save();
$Email = $user->email;
return 'the user has been banned';
}
/**
* function to assign ticket.
*
* @param type $id
*
* @return type bool
*/
public function assign($id)
{
$UserEmail = Input::get('assign_to');
$assign_to = explode('_', $UserEmail);
$ticket = Tickets::where('id', '=', $id)->first();
if ($assign_to[0] == 'team') {
$ticket->team_id = $assign_to[1];
$team_detail = Teams::where('id', '=', $assign_to[1])->first();
$assignee = $team_detail->name;
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
// $master = Auth::user()->first_name . " " . Auth::user()->last_name;
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// // ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// }
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
$user_detail = User::where('id', '=', $assign_to[1])->first();
$assignee = $user_detail->first_name.' '.$user_detail->last_name;
$company = $this->company();
$system = $this->system();
$ticket_number = $ticket->ticket_number;
$ticket->save();
$ticket_thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_subject = $ticket_thread->title;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
$agent = $user_detail->first_name;
$agent_email = $user_detail->email;
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// $sending_emails = Emails::where('department', '=', $ticket->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
} catch (\Exception $e) {
return 0;
}
// }
}
return 1;
}
/**
* Function to post internal note.
*
* @param type $id
*
* @return type bool
*/
public function InternalNote($id)
{
$InternalContent = Input::get('InternalContent');
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
// $NewThread->thread_type = 'M';
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
return 1;
}
/**
* Function to surrender a ticket.
*
* @param type $id
*
* @return type bool
*/
public function surrender($id)
{
$ticket = Tickets::where('id', '=', $id)->first();
// if($ticket->assigned_to == Auth::user()->id)
// {
$InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
// }
$ticket->assigned_to = null;
$ticket->save();
return 1;
}
/**
* Search.
*
* @param type $keyword
*
* @return type array
*/
public function search($keyword)
{
if (isset($keyword)) {
$data = ['ticket_number' => Tickets::search($keyword)];
return $data;
} else {
return 'no results';
}
}
/**
* Search.
*
* @param type $keyword
*
* @return type array
*/
public function stores($ticket_number)
{
$this->layout->header = $ticket_number;
$content = View::make('themes.default1.admin.tickets.ticketsearch', with(new Tickets()))
->with('header', $this->layout->header)
->with('ticket_number', \App\Model\Tickets::stores($ticket_number));
if (Request::header('X-PJAX')) {
return $content;
} else {
$this->layout->content = $content;
}
}
/**
* store_collaborators.
*
* @param type $headers
*
* @return type
*/
public function storeCollaborators($headers, $id)
{
$company = $this->company();
if (isset($headers)) {
foreach ($headers as $email => $name) {
if ($name == null) {
$name = $email;
}
$name = $name;
$email = $email;
if ($this->checkEmail($email) == false) {
$create_user = new User();
$create_user->user_name = $name;
$create_user->email = $email;
$create_user->active = 1;
$create_user->role = 'user';
$password = $this->generateRandomString();
$create_user->password = Hash::make($password);
$create_user->save();
$user_id = $create_user->id;
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd' => $email], function ($message) use ($email, $name) {
// $message->to($email, $name)->subject('password');
// });
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (\Exception $e) {
}
} else {
$user = $this->checkEmail($email);
$user_id = $user->id;
}
$collaborator_store = new Ticket_Collaborator();
$collaborator_store->isactive = 1;
$collaborator_store->ticket_id = $id;
$collaborator_store->user_id = $user_id;
$collaborator_store->role = 'ccc';
$collaborator_store->save();
}
}
return true;
}
/**
* company.
*
* @return type
*/
public function company()
{
$company = Company::Where('id', '=', '1')->first();
if ($company->company_name == null) {
$company = 'Support Center';
} else {
$company = $company->company_name;
}
return $company;
}
/**
* system.
*
* @return type
*/
public function system()
{
$system = System::Where('id', '=', '1')->first();
if ($system->name == null) {
$system = 'Support Center';
} else {
$system = $system->name;
}
return $system;
}
/**
* function to search.
*
* @return type
*/
// public function search() {
// $product = Input::get('type');
// $word = Input::get('name_startsWith');
// if ($product == 'product') {
// $starts_with = strtoupper($word);
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// array_push($data, $row->name);
// }
// print_r(json_encode($data));
// }
// if ($product == 'product_table') {
// $row_num = Input::get('row_num');
// $starts_with = strtoupper($word);
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
// array_push($data, $name);
// }
// print_r(json_encode($data));
// }
// }
/**
* shows trashed tickets.
*
* @return type response
*/
public function trash()
{
return view('themes.default1.agent.helpdesk.ticket.trash');
}
public function get_trash()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('status', '=', 5)->get();
// $tickets = Tickets::where('assigned_to', '=', null)->where('status','1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 5)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('assigned_to', '=', null)->where('dept_id','=',$dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Unassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* shows unassigned tickets.
*
* @return type
*/
public function unassigned()
{
return view('themes.default1.agent.helpdesk.ticket.unassigned');
}
public function get_unassigned()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('assigned_to', '=', null)->where('status', '1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
if (isset($subject->title)) {
$string = $subject->title;
if (strlen($string) > 20) {
$stringCut = substr($string, 0, 30);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')).' ...';
}
} else {
$string = "(no subject)";
}
//collabrations
$collaborators = DB::table('ticket_collaborator')->where('ticket_id', '=', $ticket->id)->get();
$collab = count($collaborators);
if ($collab > 0) {
$collabString = ' ';
} else {
$collabString = null;
}
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count();
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
$attachString = ' ';
} else {
$attachString = '';
}
//return $threads->id;
return "id])."' title='".$subject->title."'>".$string." (".$count.")".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
return "id])."' title='".$ticket->ticket_number."'>#".$ticket->ticket_number.'';
})
->addColumn('priority', function ($ticket) {
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return ''.$priority->priority_desc.'';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
return "".$from->user_name.'';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '!=', 1)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
$rep = '#F39C12';
$username = $LastResponse->user_name;
} else {
$rep = '#000';
$username = $LastResponse->first_name.' '.$LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
return "".$username.'';
})
->addColumn('assigned_to', function ($ticket) {
if ($ticket->assigned_to == null) {
return "Unassigned";
} else {
$assign = DB::table('users')->where('id', '=', $ticket->assigned_to)->first();
return "".$assign->first_name.' '.$assign->last_name.'';
}
})
->addColumn('Last', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
->orderColumns('subject', 'from', 'assigned_to', 'Last Replier', 'ticket_number', 'priority', 'Last')
->make();
}
/**
* shows tickets assigned to Auth::user().
*
* @return type
*/
public function myticket()
{
return view('themes.default1.agent.helpdesk.ticket.myticket');
}
/**
* cleanMe.
*
* @param type $input
*
* @return type
*/
public function cleanMe($input)
{
$input = mysqli_real_escape_string($input);
$input = htmlspecialchars($input, ENT_IGNORE, 'utf-8');
$input = strip_tags($input);
$input = stripslashes($input);
return $input;
}
/**
* autosearch.
*
* @param type Image $image
*
* @return type json
*/
public function autosearch($id)
{
$term = \Input::get('term');
$user = \App\User::where('email', 'LIKE', '%'.$term.'%')->lists('email');
echo json_encode($user);
}
/**
* autosearch2.
*
* @param type Image $image
*
* @return type json
*/
public function autosearch2(User $user)
{
$user = $user->lists('email');
echo json_encode($user);
}
/**
* autosearch.
*
* @param type Image $image
*
* @return type json
*/
public function usersearch()
{
$email = Input::get('search');
$ticket_id = Input::get('ticket_id');
$data = User::where('email', '=', $email)->first();
$ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
if (!isset($ticket_collaborator)) {
$ticket_collaborator = new Ticket_Collaborator();
$ticket_collaborator->isactive = 1;
$ticket_collaborator->ticket_id = $ticket_id;
$ticket_collaborator->user_id = $data->id;
$ticket_collaborator->role = 'ccc';
$ticket_collaborator->save();
return 'Success!
'.$data->user_name.'
'.$data->email.'
'.$data->user_name.'
'.$data->email.'
This user already Collaborated
Alert!
This user already Exists
'.$user->user_name.'
'.$user->email.'
'.$data->user_name.'
'.$data->email.'
Alert!
This user already Exists
Alert!
Enter valid email address.
Alert!
This user already Exists
Alert!
Enter valid email address. Exists
'.$user->user_name.'
'.$user->email.'
'.$data->user_name.'
'.$data->email.'