priority_id)->first();
?>
sla;
$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
?>
{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}}
{!! Lang::get('lang.created_date') !!}: {{ UTC::usertimezone($tickets->created_at) }}
{!! Lang::get('lang.due_date') !!}:
created_at;
$time = date_create($time);
date_add($time, date_interval_create_from_date_string($SlaPlan->grace_period));
echo UTC::usertimezone(date_format($time, 'Y-m-d H:i:s'));
?>
id)->where('is_internal', '=', 0)->get(); ?>
@foreach($response as $last)
created_at; ?>
@endforeach
{!! Lang::get('lang.last_response') !!}: {{ UTC::usertimezone($ResponseDate)}}
{!! Lang::get('lang.status') !!}: | status)->first(); ?> @if($status->id == 1){{$status->name}} | @elseif($status->id == 2){{$status->name}} | @elseif($status->id == 3){{$status->name}} | @endif
{!! Lang::get('lang.priority') !!}: | priority_id)->first(); ?> @if($priority->priority_id == 1){{$priority->priority_desc}} | @elseif($priority->priority_id == 2){{$priority->priority_desc}} | @elseif($priority->priority_id == 3){{$priority->priority_desc}} | @endif
{!! Lang::get('lang.department') !!}: | help_topic_id)->first(); $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first(); ?>{!! $department->name !!} |
{!! Lang::get('lang.help_topic') !!}: | help_topic_id)->first(); ?>{{$help_topic->topic}} |
{!! Lang::get('lang.last_message') !!}: | {{ucwords($last->poster)}} |
id)->where('is_internal', '=', 0)->paginate(10);
$ij = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
$user = App\User::where('id', '=', $tickets->user_id)->first();
foreach ($conversations as $conversation) {
$role = $conversation->user;
$body = $conversation->thread($conversation->body);
?>
@if(Session::has('success1'))
setPath(route('check_ticket', ['id' => $id]))->render(); ?>
{{Session::get('success1')}}
@endif
@if(Session::has('fails1'))
{!! Lang::get('lang.alert') !!}!
{{Session::get('fails1')}}
@endif
" . $i . " Attachments
"; } ?>size; $units = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB']; $power = $size > 0 ? floor(log($size, 1024)) : 0; $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power]; if ($attachment->poster == 'ATTACHMENT') { if (mime($attachment->type) == true) { $var = '
';
echo '- ' . $var . '
' . $attachment->name . '' . $value . ' ';
} else {
//$var = '
';
$var = '' . strtoupper($attachment->type) . '' . $attachment->name . '' . $value . ' ';
echo '- ' . $var . '
';
}
}
}
?>