*/
class FormController extends Controller {
/**
* Create a new controller instance.
* Constructor to check.
*
* @return void
*/
public function __construct(TicketWorkflowController $TicketWorkflowController) {
$this->middleware('board');
// creating a TicketController instance
$this->TicketWorkflowController = $TicketWorkflowController;
}
/**
* getform.
*
* @param type Help_topic $topic
*
* @return type
*/
public function getForm(Help_topic $topic, CountryCode $code) {
if (\Config::get('database.install') == '%0%') {
return \Redirect::route('license');
}
$location = GeoIP::getLocation('');
$phonecode = $code->where('iso', '=', $location['isoCode'])->first();
if (System::first()->status == 1) {
$topics = $topic->get();
$codes = $code->get();
return view('themes.default1.client.helpdesk.form', compact('topics', 'codes'))->with('phonecode', $phonecode->phonecode);
} else {
return \Redirect::route('home');
}
}
/**
* This Function to post the form for the ticket.
*
* @param type Form_name $name
* @param type Form_details $details
*
* @return type string
*/
public function postForm($id, Help_topic $topic) {
if ($id != 0) {
$helptopic = $topic->where('id', '=', $id)->first();
$custom_form = $helptopic->custom_form;
$values = Fields::where('forms_id', '=', $custom_form)->get();
if (!$values) {
}
if ($values) {
foreach ($values as $value) {
if ($value->type == 'select') {
$data = $value->value;
$value = explode(',', $data);
echo '';
} elseif ($value->type == 'radio') {
$type2 = $value->value;
$val = explode(',', $type2);
echo ' ' . $val[0] . '
' . $val[1] . '';
} elseif ($value->type == 'textarea') {
$type3 = $value->value;
$v = explode(',', $type3);
//dd($v);
if (array_key_exists(1, $v)) {
echo '';
} else {
echo '';
}
} elseif ($value->type == 'checkbox') {
$type4 = $value->value;
$check = explode(',', $type4);
echo '';
} else {
echo '';
}
}
}
} else {
return;
}
}
/**
* Posted form.
*
* @param type Request $request
* @param type User $user
*/
public function postedForm(User $user, ClientRequest $request, Ticket $ticket_settings, Ticket_source $ticket_source, Ticket_attachments $ta, CountryCode $code) {
$form_extras = $request->except('Name', 'Phone', 'Email', 'Subject', 'Details', 'helptopic', '_wysihtml5_mode', '_token');
$name = $request->input('Name');
$phone = $request->input('Phone');
$email = $request->input('Email');
$subject = $request->input('Subject');
$details = $request->input('Details');
$phonecode = $request->input('Code');
$System = System::where('id', '=', 1)->first();
$departments = Department::where('id', '=', $System->department)->first();
$department = $departments->id;
$mobile_number = $request->input('Mobile');
$status = $ticket_settings->first()->status;
$helptopic = $ticket_settings->first()->help_topic;
$sla = $ticket_settings->first()->sla;
$priority = $ticket_settings->first()->priority;
$source = $ticket_source->where('name', '=', 'web')->first()->id;
$attachments = $request->file('attachment');
$collaborator = null;
$assignto = null;
$auto_response = 0;
$team_assign = null;
if ($phone != null || $mobile_number != null) {
$location = GeoIP::getLocation();
$geoipcode = $code->where('iso', '=', $location['isoCode'])->first();
if ($phonecode == null) {
$data = [
'fails' => Lang::get('lang.country-code-required-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect::back()->with($data)->withInput($request->except('password'));
} else {
$code = CountryCode::select('phonecode')->where('phonecode', '=', $phonecode)->get();
if (!count($code)) {
$data = [
'fails' => Lang::get('lang.incorrect-country-code-error'),
'phonecode' => $geoipcode->phonecode,
'country_code_error' => 1,
];
return Redirect::back()->with($data)->withInput($request->except('password'));
}
}
}
$result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response);
if ($result[1] == 1) {
$ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
$thread = Ticket_Thread::where('ticket_id', '=', $ticketId->id)->first();
if ($attachments != null) {
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
$attachPath = $attachment->getRealPath();
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
}
}
}
return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is') . ' ' . $result[0] . '. ' . Lang::get('lang.Please-save-this-for-future-reference'));
}
}
/**
* reply.
*
* @param type $value
*
* @return type view
*/
public function post_ticket_reply($id, Request $request) {
try {
if ($comment != null) {
$tickets = Tickets::where('id', '=', $id)->first();
$thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
$subject = $thread->title . '[#' . $tickets->ticket_number . ']';
$body = $request->input('comment');
$user_cred = User::where('id', '=', $tickets->user_id)->first();
$fromaddress = $user_cred->email;
$fromname = $user_cred->user_name;
$phone = '';
$phonecode = '';
$mobile_number = '';
$helptopic = $tickets->help_topic_id;
$sla = $tickets->sla;
$priority = $tickets->priority_id;
$source = $tickets->source;
$collaborator = '';
$dept = $tickets->dept_id;
$assign = $tickets->assigned_to;
$form_data = null;
$team_assign = null;
$ticket_status = null;
$auto_response = 0;
$this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
} else {
return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
}
} catch (Exception $e) {
return \Redirect::back()->with('fails1', $e->getMessage());
}
//
// $comment = $request->input('comment');
// if ($comment != null) {
// $tickets = Tickets::where('id', '=', $id)->first();
// $threads = new Ticket_Thread();
// $tickets->closed_at = null;
// $tickets->closed = 0;
// $tickets->reopened_at = date('Y-m-d H:i:s');
// $tickets->reopened = 1;
// $threads->user_id = $tickets->user_id;
// $threads->ticket_id = $tickets->id;
// $threads->poster = 'client';
// $threads->body = $comment;
// try {
// $threads->save();
// $tickets->save();
//
// return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
// } catch (Exception $e) {
// return \Redirect::back()->with('fails1', $e->getMessage());
// }
// } else {
// return \Redirect::back()->with('fails1', Lang::get('lang.please_fill_some_data'));
// }
}
}