-- phpMyAdmin SQL Dump
-- version 4.1.14
-- http://www.phpmyadmin.net
--
-- Host: 127.0.0.1
-- Generation Time: May 01, 2015 at 10:59 AM
-- Server version: 5.6.17
-- PHP Version: 5.5.12
SET SQL_MODE = "NO_AUTO_VALUE_ON_ZERO";
SET time_zone = "+00:00";
/*!40101 SET @OLD_CHARACTER_SET_CLIENT=@@CHARACTER_SET_CLIENT */;
/*!40101 SET @OLD_CHARACTER_SET_RESULTS=@@CHARACTER_SET_RESULTS */;
/*!40101 SET @OLD_COLLATION_CONNECTION=@@COLLATION_CONNECTION */;
/*!40101 SET NAMES utf8 */;
--
-- Database: `demodatabase`
--
-- --------------------------------------------------------
--
-- Table structure for table `access`
--
CREATE TABLE IF NOT EXISTS `access` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`password_expire` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`reg_method` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`user_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`agent_session` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
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`password_reset` tinyint(1) NOT NULL,
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`reg_require` tinyint(1) NOT NULL,
`quick_access` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
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PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `access`
--
INSERT INTO `access` (`id`, `password_expire`, `reg_method`, `user_session`, `agent_session`, `reset_ticket_expire`, `password_reset`, `bind_agent_ip`, `reg_require`, `quick_access`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, '2', '1', 'eer', '', '', 0, 0, 0, 0, NULL, '2015-03-12 06:20:20', '2015-04-09 01:25:10');
-- --------------------------------------------------------
--
-- Table structure for table `alert_notice`
--
CREATE TABLE IF NOT EXISTS `alert_notice` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_status` tinyint(1) NOT NULL,
`ticket_admin_email` tinyint(1) NOT NULL,
`ticket_department_manager` tinyint(1) NOT NULL,
`ticket_department_member` tinyint(1) NOT NULL,
`ticket_organization_accmanager` tinyint(1) NOT NULL,
`message_status` tinyint(1) NOT NULL,
`message_last_responder` tinyint(1) NOT NULL,
`message_assigned_agent` tinyint(1) NOT NULL,
`message_department_manager` tinyint(1) NOT NULL,
`message_organization_accmanager` tinyint(1) NOT NULL,
`internal_status` tinyint(1) NOT NULL,
`internal_last_responder` tinyint(1) NOT NULL,
`internal_assigned_agent` tinyint(1) NOT NULL,
`internal_department_manager` tinyint(1) NOT NULL,
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`transfer_assigned_agent` tinyint(1) NOT NULL,
`transfer_department_manager` tinyint(1) NOT NULL,
`transfer_department_member` tinyint(1) NOT NULL,
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`overdue_assigned_agent` tinyint(1) NOT NULL,
`overdue_department_manager` tinyint(1) NOT NULL,
`overdue_department_member` tinyint(1) NOT NULL,
`system_error` tinyint(1) NOT NULL,
`sql_error` tinyint(1) NOT NULL,
`excessive_failure` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `alert_notice`
--
INSERT INTO `alert_notice` (`id`, `ticket_status`, `ticket_admin_email`, `ticket_department_manager`, `ticket_department_member`, `ticket_organization_accmanager`, `message_status`, `message_last_responder`, `message_assigned_agent`, `message_department_manager`, `message_organization_accmanager`, `internal_status`, `internal_last_responder`, `internal_assigned_agent`, `internal_department_manager`, `assignment_status`, `assignment_assigned_agent`, `assignment_team_leader`, `assignment_team_member`, `transfer_status`, `transfer_assigned_agent`, `transfer_department_manager`, `transfer_department_member`, `overdue_status`, `overdue_assigned_agent`, `overdue_department_manager`, `overdue_department_member`, `system_error`, `sql_error`, `excessive_failure`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 1, 1, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 1, 1, 0, 0, 0, 0, 0, NULL, '0000-00-00 00:00:00', '2015-04-09 01:25:38');
-- --------------------------------------------------------
--
-- Table structure for table `auto_response`
--
CREATE TABLE IF NOT EXISTS `auto_response` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`new_ticket` tinyint(1) NOT NULL,
`agent_new_ticket` tinyint(1) NOT NULL,
`submitter` tinyint(1) NOT NULL,
`partcipants` tinyint(1) NOT NULL,
`overlimit` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `auto_response`
--
INSERT INTO `auto_response` (`id`, `new_ticket`, `agent_new_ticket`, `submitter`, `partcipants`, `overlimit`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 1, 0, 0, 0, 0, NULL, '0000-00-00 00:00:00', '2015-04-09 01:25:23');
-- --------------------------------------------------------
--
-- Table structure for table `banlist`
--
CREATE TABLE IF NOT EXISTS `banlist` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ban_status` varchar(10) COLLATE utf8_unicode_ci NOT NULL,
`email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `company`
--
CREATE TABLE IF NOT EXISTS `company` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`company_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`website` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`phone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`landing_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`offline_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`thank_page` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`logo` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `company`
--
INSERT INTO `company` (`id`, `company_name`, `website`, `phone`, `address`, `landing_page`, `offline_page`, `thank_page`, `logo`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'D company1', 'https://www.dcompany.com', '9999999999', 'wqfsdfds', '0', '0', '0', '1195.logo1.png', NULL, '2015-03-12 06:20:21', '2015-04-21 03:27:56');
-- --------------------------------------------------------
--
-- Table structure for table `date_format`
--
CREATE TABLE IF NOT EXISTS `date_format` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`format` varchar(225) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=11 ;
--
-- Dumping data for table `date_format`
--
INSERT INTO `date_format` (`id`, `format`) VALUES
(1, 'dd/mm/yyyy'),
(2, 'dd-mm-yyyy'),
(3, 'dd.mm.yyyy'),
(4, 'mm/dd/yyyy'),
(5, 'mm:dd:yyyy'),
(6, 'mm-dd-yyyy'),
(7, 'dd-mm-yyyy'),
(8, 'yyyy/mm/dd'),
(9, 'yyyy.mm.dd'),
(10, 'yyyy-mm-dd');
-- --------------------------------------------------------
--
-- Table structure for table `date_time-format`
--
CREATE TABLE IF NOT EXISTS `date_time-format` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`format` varchar(225) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=10 ;
--
-- Dumping data for table `date_time-format`
--
INSERT INTO `date_time-format` (`id`, `format`) VALUES
(1, 'd/m/Y H:i:s'),
(2, 'd.m.Y H:i:s'),
(3, 'd-m-Y H:i:s'),
(4, 'm/d/Y H:i:s'),
(5, 'm.d.Y H:i:s'),
(6, 'm-d-Y H:i:s'),
(7, 'Y/m/d H:i:s'),
(8, 'Y.m.d H:i:s'),
(9, 'Y-m-d H:i:s');
-- --------------------------------------------------------
--
-- Table structure for table `department`
--
CREATE TABLE IF NOT EXISTS `department` (
`id` int(10) NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`type` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`sla` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`manager` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`ticket_assignment` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`outgoing_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`template_set` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`auto_ticket_response` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`auto_message_response` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`auto_response_email` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`recipient` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`group_access` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`department_sign` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=18 ;
--
-- Dumping data for table `department`
--
INSERT INTO `department` (`id`, `name`, `type`, `sla`, `manager`, `ticket_assignment`, `outgoing_email`, `template_set`, `auto_ticket_response`, `auto_message_response`, `auto_response_email`, `recipient`, `group_access`, `department_sign`, `remember_token`, `created_at`, `updated_at`) VALUES
(10, 'department 1', '1', '12 Hours', 'new', '1', 'support@dcompany.com', 'template1', NULL, NULL, 'support@dcompany.com', '2', 'on', 'eewfdd', NULL, '2015-03-17 07:38:27', '2015-04-24 03:51:44'),
(17, 'jhggjggg', '1', '12 Hours', 'new', '1', 'support@dcompany.com', 'template1', '1', '1', 'support@dcompany.com', '2', NULL, '', NULL, '2015-04-24 05:49:22', '2015-04-24 05:49:22');
-- --------------------------------------------------------
--
-- Table structure for table `email`
--
CREATE TABLE IF NOT EXISTS `email` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`template` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sys_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`alert_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`admin_email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mta` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email_fetching` tinyint(1) NOT NULL,
`strip` varchar(5) COLLATE utf8_unicode_ci NOT NULL,
`separator` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`all_emails` varchar(5) COLLATE utf8_unicode_ci NOT NULL,
`email_collaborator` varchar(5) COLLATE utf8_unicode_ci NOT NULL,
`attachment` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `email`
--
INSERT INTO `email` (`id`, `template`, `sys_email`, `alert_email`, `admin_email`, `mta`, `email_fetching`, `strip`, `separator`, `all_emails`, `email_collaborator`, `attachment`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'template1', 'support@dcompany.com', '0', 'support@support.com', '', 1, '1', '--------------------------------', '1', '', 1, NULL, '0000-00-00 00:00:00', '2015-04-09 01:24:37');
-- --------------------------------------------------------
--
-- Table structure for table `emails`
--
CREATE TABLE IF NOT EXISTS `emails` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`email_address` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`email_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`password` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`fetching_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`mailbox_protocol` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`folder` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_host` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sending_port` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(225) COLLATE utf8_unicode_ci DEFAULT NULL,
`auto_response` tinyint(1) NOT NULL,
`fetching_status` tinyint(1) NOT NULL,
`move_to_folder` tinyint(1) NOT NULL,
`delete_email` tinyint(1) NOT NULL,
`do_nothing` tinyint(1) NOT NULL,
`sending_status` tinyint(1) NOT NULL,
`authentication` tinyint(1) NOT NULL,
`header_spoofing` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=9 ;
--
-- Dumping data for table `emails`
--
INSERT INTO `emails` (`id`, `email_address`, `email_name`, `department`, `priority`, `help_topic`, `user_name`, `password`, `fetching_host`, `fetching_port`, `mailbox_protocol`, `folder`, `sending_host`, `sending_port`, `internal_notes`, `auto_response`, `fetching_status`, `move_to_folder`, `delete_email`, `do_nothing`, `sending_status`, `authentication`, `header_spoofing`, `remember_token`, `created_at`, `updated_at`) VALUES
(8, 'ghasvhx@adas.com', 'sdcsdccd', 'department 1', 'low', 'support query', 'sdcsdcsdcsdcsdc', 'asdassada', 'ssssssss', 'sssssss', 'IMAP+SSL', '', 'sdsddssd', 'sdsdsdsd', 'sddsdds', 1, 1, 0, 0, 0, 0, 0, 1, NULL, '2015-04-24 06:08:38', '2015-04-24 06:08:51');
-- --------------------------------------------------------
--
-- Table structure for table `form_details`
--
CREATE TABLE IF NOT EXISTS `form_details` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`form_name_id` int(11) NOT NULL,
`label` varchar(225) NOT NULL,
`type` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`),
KEY `form_name_id` (`form_name_id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=10 ;
--
-- Dumping data for table `form_details`
--
INSERT INTO `form_details` (`id`, `form_name_id`, `label`, `type`, `created_at`, `updated_at`) VALUES
(2, 2, 'Name', 'text', '2015-04-10 06:56:50', '2015-04-10 06:56:50'),
(3, 2, 'Phone', 'number', '2015-04-10 08:43:00', '2015-04-10 08:43:00'),
(6, 2, 'Email', 'text', '2015-04-13 10:13:54', '2015-04-13 10:13:54'),
(8, 2, 'Subject', 'text', '2015-04-17 10:09:49', '2015-04-17 10:09:49'),
(9, 2, 'Details', 'textarea', '2015-04-17 10:41:15', '2015-04-17 10:41:15');
-- --------------------------------------------------------
--
-- Table structure for table `form_name`
--
CREATE TABLE IF NOT EXISTS `form_name` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(225) NOT NULL,
`status` varchar(225) NOT NULL,
`no_of_fields` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=4 ;
--
-- Dumping data for table `form_name`
--
INSERT INTO `form_name` (`id`, `name`, `status`, `no_of_fields`, `created_at`, `updated_at`) VALUES
(2, 'from', '1', '2', '2015-04-10 08:42:16', '2015-04-10 08:42:16'),
(3, 'forma', '1', '4', '2015-04-10 09:04:22', '2015-04-10 09:04:22');
-- --------------------------------------------------------
--
-- Table structure for table `form_value`
--
CREATE TABLE IF NOT EXISTS `form_value` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`form_detail_id` int(11) NOT NULL,
`values` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`),
KEY `form_detail_id` (`form_detail_id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `groups`
--
CREATE TABLE IF NOT EXISTS `groups` (
`id` int(10) NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`group_status` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_create_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_edit_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_post_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_close_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_assign_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_trasfer_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_delete_ticket` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_ban_email` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_manage_canned` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_manage_faq` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`can_view_agent_stats` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`department_access` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=49 ;
--
-- Dumping data for table `groups`
--
INSERT INTO `groups` (`id`, `name`, `group_status`, `can_create_ticket`, `can_edit_ticket`, `can_post_ticket`, `can_close_ticket`, `can_assign_ticket`, `can_trasfer_ticket`, `can_delete_ticket`, `can_ban_email`, `can_manage_canned`, `can_manage_faq`, `can_view_agent_stats`, `department_access`, `admin_notes`, `remember_token`, `created_at`, `updated_at`) VALUES
(48, 'jhdgfiujh', '1', '1', '1', '1', NULL, '1', NULL, NULL, NULL, '1', '1', NULL, NULL, '', NULL, '2015-04-24 05:51:36', '2015-04-24 05:51:36');
-- --------------------------------------------------------
--
-- Table structure for table `group_assign_department`
--
CREATE TABLE IF NOT EXISTS `group_assign_department` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`group_id` int(11) NOT NULL,
`department_id` int(11) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`),
KEY `group_id` (`group_id`),
KEY `department_id` (`department_id`),
KEY `department_id_2` (`department_id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `guest_note`
--
CREATE TABLE IF NOT EXISTS `guest_note` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`heading` varchar(225) NOT NULL,
`content` varchar(500) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=2 ;
--
-- Dumping data for table `guest_note`
--
INSERT INTO `guest_note` (`id`, `heading`, `content`) VALUES
(1, 'Welcome to the Support Center', 'Hello this is a new helpdesk support system ans it is in the development phase.\n');
-- --------------------------------------------------------
--
-- Table structure for table `help_topic`
--
CREATE TABLE IF NOT EXISTS `help_topic` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`topic` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`parent_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`custom_form` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`ticket_status` tinyint(1) DEFAULT NULL,
`priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sla_plan` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`thank_page` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`ticket_num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`type` tinyint(1) NOT NULL,
`auto_assign` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`auto_response` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=3 ;
--
-- Dumping data for table `help_topic`
--
INSERT INTO `help_topic` (`id`, `topic`, `parent_topic`, `custom_form`, `department`, `ticket_status`, `priority`, `sla_plan`, `thank_page`, `ticket_num_format`, `internal_notes`, `status`, `type`, `auto_assign`, `auto_response`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'support query', 'support query', 'from', 'department 1', 1, 'low', 'sla2', '', '1', '', 0, 1, 'name', 0, NULL, '2015-03-12 06:20:21', '2015-04-22 06:04:05'),
(2, 'sale query', 'support query', 'from', 'department 1', 1, 'low', 'sla2', '', '1', '', 1, 1, 'name1', 1, NULL, '2015-03-12 06:20:22', '2015-04-22 06:01:53');
-- --------------------------------------------------------
--
-- Table structure for table `languages`
--
CREATE TABLE IF NOT EXISTS `languages` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`locale` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=10 ;
--
-- Dumping data for table `languages`
--
INSERT INTO `languages` (`id`, `name`, `locale`) VALUES
(1, 'English', 'en'),
(2, 'Italian', 'it'),
(3, 'German', 'de'),
(4, 'French', 'fr'),
(5, 'Brazilian Portuguese', 'pt_BR'),
(6, 'Dutch', 'nl'),
(7, 'Spanish', 'es'),
(8, 'Norwegian', 'nb_NO'),
(9, 'Danish', 'da');
-- --------------------------------------------------------
--
-- Table structure for table `logs`
--
CREATE TABLE IF NOT EXISTS `logs` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`level` varchar(225) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=4 ;
--
-- Dumping data for table `logs`
--
INSERT INTO `logs` (`id`, `level`) VALUES
(1, 'WARN'),
(2, 'DEBUG'),
(3, 'ERROR');
-- --------------------------------------------------------
--
-- Table structure for table `mailbox_protocol`
--
CREATE TABLE IF NOT EXISTS `mailbox_protocol` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(225) DEFAULT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=5 ;
--
-- Dumping data for table `mailbox_protocol`
--
INSERT INTO `mailbox_protocol` (`id`, `name`) VALUES
(1, 'IMAP+SSL'),
(2, 'IMAP'),
(3, 'POP+SSL'),
(4, 'POP');
-- --------------------------------------------------------
--
-- Table structure for table `migrations`
--
CREATE TABLE IF NOT EXISTS `migrations` (
`migration` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`batch` int(11) NOT NULL
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
--
-- Dumping data for table `migrations`
--
INSERT INTO `migrations` (`migration`, `batch`) VALUES
('2014_10_12_000000_create_users_table', 1),
('2014_10_12_100000_create_password_resets_table', 1),
('2015_03_11_082618_helpdesk', 1);
-- --------------------------------------------------------
--
-- Table structure for table `organization`
--
CREATE TABLE IF NOT EXISTS `organization` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(225) NOT NULL,
`phone` varchar(225) NOT NULL,
`website` varchar(225) NOT NULL,
`address` varchar(225) NOT NULL,
`internal_notes` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=4 ;
--
-- Dumping data for table `organization`
--
INSERT INTO `organization` (`id`, `name`, `phone`, `website`, `address`, `internal_notes`, `created_at`, `updated_at`) VALUES
(1, 'aaaaaa', '9999999999', 'www.www.com', 'India', 'First Input updated', '2015-04-08 04:36:09', '2015-04-08 05:22:38'),
(2, 'bbbbbbbb', '', '', '', '', '2015-04-08 04:46:35', '2015-04-08 04:46:35'),
(3, 'cccccccc', '10', '', '', '', '2015-04-08 04:49:39', '2015-04-08 04:49:39');
-- --------------------------------------------------------
--
-- Table structure for table `password_resets`
--
CREATE TABLE IF NOT EXISTS `password_resets` (
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`token` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
KEY `password_resets_email_index` (`email`),
KEY `password_resets_token_index` (`token`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci;
-- --------------------------------------------------------
--
-- Table structure for table `priority`
--
CREATE TABLE IF NOT EXISTS `priority` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(225) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=3 ;
--
-- Dumping data for table `priority`
--
INSERT INTO `priority` (`id`, `name`) VALUES
(1, 'low'),
(2, 'high');
-- --------------------------------------------------------
--
-- Table structure for table `sla_plan`
--
CREATE TABLE IF NOT EXISTS `sla_plan` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`grace_period` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`admin_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`transient` tinyint(1) NOT NULL,
`ticket_overdue` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=8 ;
--
-- Dumping data for table `sla_plan`
--
INSERT INTO `sla_plan` (`id`, `name`, `grace_period`, `admin_note`, `status`, `transient`, `ticket_overdue`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'sla 1', '12 Hours', 'sdsxcc', 1, 1, 1, NULL, '2015-03-12 06:20:22', '2015-04-22 06:04:38'),
(3, 'sla2', '6 hours', '', 0, 1, 1, NULL, '0000-00-00 00:00:00', '2015-04-01 02:58:51'),
(5, 'SLA 2', '2 hours', '', 1, 1, 1, NULL, '2015-04-01 02:41:11', '2015-04-01 03:11:56'),
(7, 'kghjbkkjbjkb', 'jkbkjbkjb', 'jbk', 1, 0, 0, NULL, '2015-04-24 06:21:28', '2015-04-24 06:21:28');
-- --------------------------------------------------------
--
-- Table structure for table `system`
--
CREATE TABLE IF NOT EXISTS `system` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`status` tinyint(1) NOT NULL,
`url` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`department` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`page_size` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`log_level` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`purge_log` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`name_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`time_farmat` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`date_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`date_time_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`day_date_time` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`time_zone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`content` varchar(500) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `system`
--
INSERT INTO `system` (`id`, `status`, `url`, `name`, `department`, `page_size`, `log_level`, `purge_log`, `name_format`, `time_farmat`, `date_format`, `date_time_format`, `day_date_time`, `time_zone`, `content`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 1, 'https://www.google.com', 'faveo 1. 1', 'department 1', '0', '', '0', '0', '', '', '', '', '', '
\n\n
\n\nWelcome to the Support Center
\n\nIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A', NULL, '0000-00-00 00:00:00', '2015-04-22 06:09:10');
-- --------------------------------------------------------
--
-- Table structure for table `sys_user`
--
CREATE TABLE IF NOT EXISTS `sys_user` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`email` varchar(225) NOT NULL,
`full_name` varchar(225) NOT NULL,
`phone` varchar(225) NOT NULL,
`internal_notes` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `teams`
--
CREATE TABLE IF NOT EXISTS `teams` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`team_lead` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`assign_alert` varchar(10) COLLATE utf8_unicode_ci DEFAULT NULL,
`admin_notes` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
UNIQUE KEY `id` (`id`),
UNIQUE KEY `id_2` (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=7 ;
--
-- Dumping data for table `teams`
--
INSERT INTO `teams` (`id`, `name`, `status`, `team_lead`, `assign_alert`, `admin_notes`, `remember_token`, `created_at`, `updated_at`) VALUES
(4, 'team1', 1, 'user 2', '1', 'nothing', NULL, '0000-00-00 00:00:00', '2015-04-22 03:33:49'),
(6, 'team3', 1, 'test', '1', 'don''t', NULL, '0000-00-00 00:00:00', '2015-04-22 03:35:11');
-- --------------------------------------------------------
--
-- Table structure for table `team_assign_agent`
--
CREATE TABLE IF NOT EXISTS `team_assign_agent` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`team_id` int(11) NOT NULL,
`agent_id` int(11) DEFAULT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`),
KEY `team_id` (`team_id`),
KEY `agent_id` (`agent_id`),
KEY `agent_id_2` (`agent_id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `template`
--
CREATE TABLE IF NOT EXISTS `template` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`status` tinyint(1) NOT NULL,
`template_set_to_clone` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`language` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`internal_note` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=6 ;
--
-- Dumping data for table `template`
--
INSERT INTO `template` (`id`, `name`, `status`, `template_set_to_clone`, `language`, `internal_note`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, 'template1', 0, 'template1', 'English', 'svds', NULL, '0000-00-00 00:00:00', '2015-03-23 05:23:47'),
(3, 'template2', 0, '', '', '', NULL, '2015-03-23 04:18:48', '2015-03-23 04:18:48'),
(4, 'qaw', 1, 'template2', 'Dutch', '', NULL, '2015-03-23 04:25:09', '2015-04-01 01:29:00'),
(5, 'er', 1, 'template1', 'English', '', NULL, '2015-03-23 04:26:56', '2015-03-23 05:25:43');
-- --------------------------------------------------------
--
-- Table structure for table `ticket`
--
CREATE TABLE IF NOT EXISTS `ticket` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`user_name_id` int(11) NOT NULL,
`department_id` int(11) NOT NULL,
`priority_id` int(11) NOT NULL,
`status_id` int(11) NOT NULL,
`created_date` datetime NOT NULL,
`due_date` datetime NOT NULL,
`last_response` datetime NOT NULL,
`sla_id` int(11) NOT NULL,
`helptopic_id` int(11) NOT NULL,
`last` timestamp NOT NULL,
`reply_due` timestamp NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `tickets`
--
CREATE TABLE IF NOT EXISTS `tickets` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`ticket_number` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`user_id` int(10) NOT NULL,
`dept_id` int(11) NOT NULL,
`sla_id` int(11) NOT NULL,
`staff_id` int(11) NOT NULL,
`team_id` int(11) NOT NULL,
`priority_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`help_topic_id` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`flags` int(11) NOT NULL,
`ip_address` int(11) NOT NULL,
`assigned_to` int(10) NOT NULL,
`source` varchar(10) COLLATE utf8_unicode_ci NOT NULL,
`isoverdue` int(11) NOT NULL,
`duedate` datetime NOT NULL,
`reopened` int(11) NOT NULL,
`isanswered` tinyint(1) NOT NULL,
`html` tinyint(1) NOT NULL,
`is_deleted` tinyint(1) NOT NULL,
`closed` int(11) NOT NULL,
`last_message` varchar(20) COLLATE utf8_unicode_ci NOT NULL,
`last_response` varchar(20) COLLATE utf8_unicode_ci NOT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_attachment`
--
CREATE TABLE IF NOT EXISTS `ticket_attachment` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(225) NOT NULL,
`thread_id` int(11) NOT NULL,
`size` varchar(225) NOT NULL,
`type` varchar(225) NOT NULL,
`file` varchar(225) NOT NULL,
`created_at` timestamp NOT NULL,
`updated_at` timestamp NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_collaborator`
--
CREATE TABLE IF NOT EXISTS `ticket_collaborator` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`isactive` tinyint(1) NOT NULL,
`ticket_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`role` varchar(15) NOT NULL,
`created_at` datetime NOT NULL,
`updated_at` datetime NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `ticket_priority`
--
CREATE TABLE IF NOT EXISTS `ticket_priority` (
`priority_id` tinyint(4) NOT NULL AUTO_INCREMENT,
`priority` varchar(60) NOT NULL DEFAULT '',
`priority_desc` varchar(30) NOT NULL DEFAULT '',
`priority_color` varchar(7) NOT NULL DEFAULT '',
`priority_urgency` tinyint(1) unsigned NOT NULL DEFAULT '0',
`ispublic` tinyint(1) NOT NULL DEFAULT '1',
PRIMARY KEY (`priority_id`),
UNIQUE KEY `priority` (`priority`),
KEY `priority_urgency` (`priority_urgency`),
KEY `ispublic` (`ispublic`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=5 ;
--
-- Dumping data for table `ticket_priority`
--
INSERT INTO `ticket_priority` (`priority_id`, `priority`, `priority_desc`, `priority_color`, `priority_urgency`, `ispublic`) VALUES
(1, 'low', 'Low', 'info', 4, 1),
(2, 'normal', 'Normal', 'info', 3, 1),
(3, 'high', 'High', 'warning', 2, 1),
(4, 'emergency', 'Emergency', 'danger', 1, 1);
-- --------------------------------------------------------
--
-- Table structure for table `ticket_settings`
--
CREATE TABLE IF NOT EXISTS `ticket_settings` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`num_format` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`num_sequence` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`priority` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`sla` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`help_topic` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`max_open_ticket` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`collision_avoid` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`captcha` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`status` tinyint(1) NOT NULL,
`claim_response` tinyint(1) NOT NULL,
`assigned_ticket` tinyint(1) NOT NULL,
`answered_ticket` tinyint(1) NOT NULL,
`agent_mask` tinyint(1) NOT NULL,
`html` tinyint(1) NOT NULL,
`client_update` tinyint(1) NOT NULL,
`max_file_size` tinyint(1) NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=2 ;
--
-- Dumping data for table `ticket_settings`
--
INSERT INTO `ticket_settings` (`id`, `num_format`, `num_sequence`, `priority`, `sla`, `help_topic`, `max_open_ticket`, `collision_avoid`, `captcha`, `status`, `claim_response`, `assigned_ticket`, `answered_ticket`, `agent_mask`, `html`, `client_update`, `max_file_size`, `remember_token`, `created_at`, `updated_at`) VALUES
(1, '#####', '0', 'low', '12 Hours', 'sale query', '', '', '', 0, 0, 0, 1, 1, 1, 1, 0, NULL, '0000-00-00 00:00:00', '2015-04-17 06:08:05');
-- --------------------------------------------------------
--
-- Table structure for table `ticket_status`
--
CREATE TABLE IF NOT EXISTS `ticket_status` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`name` varchar(60) NOT NULL DEFAULT '',
`state` varchar(16) DEFAULT NULL,
`mode` int(11) unsigned NOT NULL DEFAULT '0',
`flags` int(11) unsigned NOT NULL DEFAULT '0',
`sort` int(11) unsigned NOT NULL DEFAULT '0',
`properties` text NOT NULL,
`created` datetime NOT NULL,
`updated` datetime NOT NULL,
PRIMARY KEY (`id`),
UNIQUE KEY `name` (`name`),
KEY `state` (`state`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=6 ;
--
-- Dumping data for table `ticket_status`
--
INSERT INTO `ticket_status` (`id`, `name`, `state`, `mode`, `flags`, `sort`, `properties`, `created`, `updated`) VALUES
(1, 'Open', 'open', 3, 0, 1, 'Open tickets.', '2015-02-17 17:11:01', '0000-00-00 00:00:00'),
(2, 'Resolved', 'closed', 1, 0, 2, 'Resolved tickets.', '2015-02-17 17:11:01', '0000-00-00 00:00:00'),
(3, 'Closed', 'closed', 3, 0, 3, 'Closed tickets. Tickets will still be accessible on client and staff panels.', '2015-02-17 17:11:01', '0000-00-00 00:00:00'),
(4, 'Archived', 'archived', 3, 0, 4, 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.', '2015-02-17 17:11:01', '0000-00-00 00:00:00'),
(5, 'Deleted', 'deleted', 3, 0, 5, 'Tickets queued for deletion. Not accessible on ticket queues.', '2015-02-17 17:11:01', '0000-00-00 00:00:00');
-- --------------------------------------------------------
--
-- Table structure for table `ticket_thread`
--
CREATE TABLE IF NOT EXISTS `ticket_thread` (
`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
`pid` int(11) unsigned NOT NULL DEFAULT '0',
`ticket_id` int(11) unsigned NOT NULL DEFAULT '0',
`staff_id` int(11) unsigned NOT NULL DEFAULT '0',
`user_id` int(11) unsigned NOT NULL DEFAULT '0',
`thread_type` enum('M','R','N') NOT NULL,
`poster` varchar(128) NOT NULL DEFAULT '',
`source` varchar(32) NOT NULL DEFAULT '',
`title` varchar(255) DEFAULT NULL,
`body` mediumtext NOT NULL,
`format` varchar(16) NOT NULL DEFAULT 'html',
`ip_address` varchar(64) NOT NULL DEFAULT '',
`created_at` datetime NOT NULL,
`updated_at` datetime NOT NULL,
PRIMARY KEY (`id`),
KEY `ticket_id` (`ticket_id`),
KEY `staff_id` (`staff_id`),
KEY `pid` (`pid`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 AUTO_INCREMENT=1 ;
-- --------------------------------------------------------
--
-- Table structure for table `timezones`
--
CREATE TABLE IF NOT EXISTS `timezones` (
`id` int(10) unsigned NOT NULL AUTO_INCREMENT,
`name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`location` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=114 ;
--
-- Dumping data for table `timezones`
--
INSERT INTO `timezones` (`id`, `name`, `location`) VALUES
(1, 'Pacific/Midway', '(GMT-11:00) Midway Island'),
(2, 'US/Samoa', '(GMT-11:00) Samoa'),
(3, 'US/Hawaii', '(GMT-10:00) Hawaii'),
(4, 'US/Alaska', '(GMT-09:00) Alaska'),
(5, 'US/Pacific', '(GMT-08:00) Pacific Time (US & Canada)'),
(6, 'America/Tijuana', '(GMT-08:00) Tijuana'),
(7, 'US/Arizona', '(GMT-07:00) Arizona'),
(8, 'US/Mountain', '(GMT-07:00) Mountain Time (US & Canada)'),
(9, 'America/Chihuahua', '(GMT-07:00) Chihuahua'),
(10, 'America/Mazatlan', '(GMT-07:00) Mazatlan'),
(11, 'America/Mexico_City', '(GMT-06:00) Mexico City'),
(12, 'America/Monterrey', '(GMT-06:00) Monterrey'),
(13, 'Canada/Saskatchewan', '(GMT-06:00) Saskatchewan'),
(14, 'US/Central', '(GMT-06:00) Central Time (US & Canada)'),
(15, 'US/Eastern', '(GMT-05:00) Eastern Time (US & Canada)'),
(16, 'US/East-Indiana', '(GMT-05:00) Indiana (East)'),
(17, 'America/Bogota', '(GMT-05:00) Bogota'),
(18, 'America/Lima', '(GMT-05:00) Lima'),
(19, 'America/Caracas', '(GMT-04:30) Caracas'),
(20, 'Canada/Atlantic', '(GMT-04:00) Atlantic Time (Canada)'),
(21, 'America/La_Paz', '(GMT-04:00) La Paz'),
(22, 'America/Santiago', '(GMT-04:00) Santiago'),
(23, 'Canada/Newfoundland', '(GMT-03:30) Newfoundland'),
(24, 'America/Buenos_Aires', '(GMT-03:00) Buenos Aires'),
(25, 'Greenland', '(GMT-03:00) Greenland'),
(26, 'Atlantic/Stanley', '(GMT-02:00) Stanley'),
(27, 'Atlantic/Azores', '(GMT-01:00) Azores'),
(28, 'Atlantic/Cape_Verde', '(GMT-01:00) Cape Verde Is.'),
(29, 'Africa/Casablanca', '(GMT) Casablanca'),
(30, 'Europe/Dublin', '(GMT) Dublin'),
(31, 'Europe/Lisbon', '(GMT) Lisbon'),
(32, 'Europe/London', '(GMT) London'),
(33, 'Africa/Monrovia', '(GMT) Monrovia'),
(34, 'Europe/Amsterdam', '(GMT+01:00) Amsterdam'),
(35, 'Europe/Belgrade', '(GMT+01:00) Belgrade'),
(36, 'Europe/Berlin', '(GMT+01:00) Berlin'),
(37, 'Europe/Bratislava', '(GMT+01:00) Bratislava'),
(38, 'Europe/Brussels', '(GMT+01:00) Brussels'),
(39, 'Europe/Budapest', '(GMT+01:00) Budapest'),
(40, 'Europe/Copenhagen', '(GMT+01:00) Copenhagen'),
(41, 'Europe/Ljubljana', '(GMT+01:00) Ljubljana'),
(42, 'Europe/Madrid', '(GMT+01:00) Madrid'),
(43, 'Europe/Paris', '(GMT+01:00) Paris'),
(44, 'Europe/Prague', '(GMT+01:00) Prague'),
(45, 'Europe/Rome', '(GMT+01:00) Rome'),
(46, 'Europe/Sarajevo', '(GMT+01:00) Sarajevo'),
(47, 'Europe/Skopje', '(GMT+01:00) Skopje'),
(48, 'Europe/Stockholm', '(GMT+01:00) Stockholm'),
(49, 'Europe/Vienna', '(GMT+01:00) Vienna'),
(50, 'Europe/Warsaw', '(GMT+01:00) Warsaw'),
(51, 'Europe/Zagreb', '(GMT+01:00) Zagreb'),
(52, 'Europe/Athens', '(GMT+02:00) Athens'),
(53, 'Europe/Bucharest', '(GMT+02:00) Bucharest'),
(54, 'Africa/Cairo', '(GMT+02:00) Cairo'),
(55, 'Africa/Harare', '(GMT+02:00) Harare'),
(56, 'Europe/Helsinki', '(GMT+02:00) Helsinki'),
(57, 'Europe/Istanbul', '(GMT+02:00) Istanbul'),
(58, 'Asia/Jerusalem', '(GMT+02:00) Jerusalem'),
(59, 'Europe/Kiev', '(GMT+02:00) Kyiv'),
(60, 'Europe/Minsk', '(GMT+02:00) Minsk'),
(61, 'Europe/Riga', '(GMT+02:00) Riga'),
(62, 'Europe/Sofia', '(GMT+02:00) Sofia'),
(63, 'Europe/Tallinn', '(GMT+02:00) Tallinn'),
(64, 'Europe/Vilnius', '(GMT+02:00) Vilnius'),
(65, 'Asia/Baghdad', '(GMT+03:00) Baghdad'),
(66, 'Asia/Kuwait', '(GMT+03:00) Kuwait'),
(67, 'Africa/Nairobi', '(GMT+03:00) Nairobi'),
(68, 'Asia/Riyadh', '(GMT+03:00) Riyadh'),
(69, 'Asia/Tehran', '(GMT+03:30) Tehran'),
(70, 'Europe/Moscow', '(GMT+04:00) Moscow'),
(71, 'Asia/Baku', '(GMT+04:00) Baku'),
(72, 'Europe/Volgograd', '(GMT+04:00) Volgograd'),
(73, 'Asia/Muscat', '(GMT+04:00) Muscat'),
(74, 'Asia/Tbilisi', '(GMT+04:00) Tbilisi'),
(75, 'Asia/Yerevan', '(GMT+04:00) Yerevan'),
(76, 'Asia/Kabul', '(GMT+04:30) Kabul'),
(77, 'Asia/Karachi', '(GMT+05:00) Karachi'),
(78, 'Asia/Tashkent', '(GMT+05:00) Tashkent'),
(79, 'Asia/Kolkata', '(GMT+05:30) Kolkata'),
(80, 'Asia/Kathmandu', '(GMT+05:45) Kathmandu'),
(81, 'Asia/Yekaterinburg', '(GMT+06:00) Ekaterinburg'),
(82, 'Asia/Almaty', '(GMT+06:00) Almaty'),
(83, 'Asia/Dhaka', '(GMT+06:00) Dhaka'),
(84, 'Asia/Novosibirsk', '(GMT+07:00) Novosibirsk'),
(85, 'Asia/Bangkok', '(GMT+07:00) Bangkok'),
(86, 'Asia/Ho_Chi_Minh', '(GMT+07.00) Ho Chi Minh'),
(87, 'Asia/Jakarta', '(GMT+07:00) Jakarta'),
(88, 'Asia/Krasnoyarsk', '(GMT+08:00) Krasnoyarsk'),
(89, 'Asia/Chongqing', '(GMT+08:00) Chongqing'),
(90, 'Asia/Hong_Kong', '(GMT+08:00) Hong Kong'),
(91, 'Asia/Kuala_Lumpur', '(GMT+08:00) Kuala Lumpur'),
(92, 'Australia/Perth', '(GMT+08:00) Perth'),
(93, 'Asia/Singapore', '(GMT+08:00) Singapore'),
(94, 'Asia/Taipei', '(GMT+08:00) Taipei'),
(95, 'Asia/Ulaanbaatar', '(GMT+08:00) Ulaan Bataar'),
(96, 'Asia/Urumqi', '(GMT+08:00) Urumqi'),
(97, 'Asia/Irkutsk', '(GMT+09:00) Irkutsk'),
(98, 'Asia/Seoul', '(GMT+09:00) Seoul'),
(99, 'Asia/Tokyo', '(GMT+09:00) Tokyo'),
(100, 'Australia/Adelaide', '(GMT+09:30) Adelaide'),
(101, 'Australia/Darwin', '(GMT+09:30) Darwin'),
(102, 'Asia/Yakutsk', '(GMT+10:00) Yakutsk'),
(103, 'Australia/Brisbane', '(GMT+10:00) Brisbane'),
(104, 'Australia/Canberra', '(GMT+10:00) Canberra'),
(105, 'Pacific/Guam', '(GMT+10:00) Guam'),
(106, 'Australia/Hobart', '(GMT+10:00) Hobart'),
(107, 'Australia/Melbourne', '(GMT+10:00) Melbourne'),
(108, 'Pacific/Port_Moresby', '(GMT+10:00) Port Moresby'),
(109, 'Australia/Sydney', '(GMT+10:00) Sydney'),
(110, 'Asia/Vladivostok', '(GMT+11:00) Vladivostok'),
(111, 'Asia/Magadan', '(GMT+12:00) Magadan'),
(112, 'Pacific/Auckland', '(GMT+12:00) Auckland'),
(113, 'Pacific/Fiji', '(GMT+12:00) Fiji');
-- --------------------------------------------------------
--
-- Table structure for table `time_format`
--
CREATE TABLE IF NOT EXISTS `time_format` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`format` varchar(225) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=latin1 AUTO_INCREMENT=3 ;
--
-- Dumping data for table `time_format`
--
INSERT INTO `time_format` (`id`, `format`) VALUES
(1, 'H:i:s'),
(2, 'H.i.s');
-- --------------------------------------------------------
--
-- Table structure for table `users`
--
CREATE TABLE IF NOT EXISTS `users` (
`id` int(10) NOT NULL AUTO_INCREMENT,
`user_name` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`first_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`last_name` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`gender` tinyint(1) NOT NULL,
`email` varchar(255) COLLATE utf8_unicode_ci NOT NULL,
`ban` tinyint(1) NOT NULL,
`password` varchar(60) COLLATE utf8_unicode_ci NOT NULL,
`active` tinyint(1) NOT NULL,
`ext` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`phone_number` text COLLATE utf8_unicode_ci,
`mobile` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`agent_sign` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`account_type` tinyint(4) NOT NULL,
`account_status` tinyint(10) NOT NULL,
`assign_group` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`primary_dpt` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`agent_tzone` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`daylight_save` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`limit_access` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`directory_listing` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`vocation_mode` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`company` varchar(255) COLLATE utf8_unicode_ci DEFAULT NULL,
`role` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`profile_pic` varchar(225) COLLATE utf8_unicode_ci NOT NULL,
`remember_token` varchar(100) COLLATE utf8_unicode_ci DEFAULT NULL,
`created_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
`updated_at` timestamp NOT NULL DEFAULT '0000-00-00 00:00:00',
PRIMARY KEY (`id`),
UNIQUE KEY `users_email_unique` (`email`),
KEY `id` (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COLLATE=utf8_unicode_ci AUTO_INCREMENT=44 ;
--
-- Dumping data for table `users`
--
INSERT INTO `users` (`id`, `user_name`, `first_name`, `last_name`, `gender`, `email`, `ban`, `password`, `active`, `ext`, `phone_number`, `mobile`, `agent_sign`, `account_type`, `account_status`, `assign_group`, `primary_dpt`, `agent_tzone`, `daylight_save`, `limit_access`, `directory_listing`, `vocation_mode`, `company`, `role`, `profile_pic`, `remember_token`, `created_at`, `updated_at`) VALUES
(43, 'demo@demo.com', 'demo', 'demo', 1, 'demo@demo.com', 0, '$2y$10$I8bwzqC1G5E7XUd5JuLQP.YupAzzNeWRgwa.mWmQBPJY30f/FNz.i', 1, '999', '9999999999', '9999999999', '', 0, 1, '', '', '', '', '', '', '', 'D company', 'admin', '2260.hitman-agent-47.jpg', 'HGr2foR66htTVIprXCL8fwze6D9FGpfaZgagQ5nlPzAYcgloki5bFf1ya5gP', '0000-00-00 00:00:00', '2015-04-30 23:50:55');
--
-- Constraints for dumped tables
--
--
-- Constraints for table `form_details`
--
ALTER TABLE `form_details`
ADD CONSTRAINT `form_details_ibfk_1` FOREIGN KEY (`form_name_id`) REFERENCES `form_name` (`id`);
--
-- Constraints for table `form_value`
--
ALTER TABLE `form_value`
ADD CONSTRAINT `form_value_ibfk_1` FOREIGN KEY (`form_detail_id`) REFERENCES `form_details` (`id`);
--
-- Constraints for table `group_assign_department`
--
ALTER TABLE `group_assign_department`
ADD CONSTRAINT `group_assign_department_ibfk_1` FOREIGN KEY (`group_id`) REFERENCES `groups` (`id`),
ADD CONSTRAINT `group_assign_department_ibfk_2` FOREIGN KEY (`department_id`) REFERENCES `department` (`id`);
--
-- Constraints for table `team_assign_agent`
--
ALTER TABLE `team_assign_agent`
ADD CONSTRAINT `team_assign_agent_ibfk_1` FOREIGN KEY (`team_id`) REFERENCES `teams` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION,
ADD CONSTRAINT `team_assign_agent_ibfk_2` FOREIGN KEY (`agent_id`) REFERENCES `users` (`id`) ON DELETE NO ACTION ON UPDATE NO ACTION;
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