where('status', '=', '1')->get()); ?>
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
Loading...
|
|
{!! Lang::get('lang.subject') !!} |
{!! Lang::get('lang.ticket_id') !!} |
{!! Lang::get('lang.priority') !!} |
{!! Lang::get('lang.last_replier') !!} |
{!! Lang::get('lang.assigned_to') !!} |
{!! Lang::get('lang.last_activity') !!} |
where('status', '=', '1')->orderBy('id', 'DESC')->paginate(20); ?>
@foreach ($tickets as $ticket)
seen_by == null) { ?> style="color:green;" >
|
id)->get();
$collab = count($collaborators);
// title
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
// check atatchments
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->count();
$attach = $attachments;
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach ($titles as $title) {
$title = $title;
}
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
if ($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
}
?>
{{$string}} ({!! $count!!})
@if($collab > 0) @endif
@if($attach > 0) @endif |
#{!! $ticket->ticket_number !!} |
priority_id)->first(); ?>
@if($priority != null){{$priority->priority}}@endif |
user_id)->first(); ?>
{!! $username !!} |
{!! $assigned !!} |
{!! UTC::usertimezone($title->updated_at) !!} |
@endforeach
setPath(url('/organizations/' . $orgs->id))->render(); ?>
{!! Form::close() !!}
{{-- end deleted tickets --}}
{{-- open tab --}}
where('status', 2)->get()); ?>
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
Loading...
|
|
{!! Lang::get('lang.subject') !!} |
{!! Lang::get('lang.ticket_id') !!} |
{!! Lang::get('lang.priority') !!} |
{!! Lang::get('lang.last_replier') !!} |
{!! Lang::get('lang.assigned_to') !!} |
{!! Lang::get('lang.last_activity') !!} |
where('status', '=', '2')->orderBy('id', 'DESC')->paginate(20); ?>
@foreach ($tickets as $ticket)
seen_by == null) { ?> style="color:green;" >
|
id)->get();
$collab = count($collaborators);
// title
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
// check atatchments
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->first();
// dd($attachments);
$attach = ($attachments) ? count($attachments->toArray()): 0;
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach ($titles as $title) {
$title = $title;
}
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
if ($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
}
?>
{{$string}} ({!! $count!!})
@if($collab > 0) @endif
@if($attach > 0) @endif |
#{!! $ticket->ticket_number !!} |
priority_id)->first(); ?>
@if($priority != null){{$priority->priority}}@endif |
user_id)->first(); ?>
{!! $username !!} |
{!! $assigned !!} |
{!! UTC::usertimezone($title->updated_at) !!} |
@endforeach
setPath(url('/organizations/' . $orgs->id))->render(); ?>
{!! Form::close() !!}
{{-- end deleted tickets --}}
{{-- open tab --}}
where('status', '=', '5')->get()); ?>
{!! Form::open(['route'=>'select_all','method'=>'post']) !!}
Loading...
|
|
{!! Lang::get('lang.subject') !!} |
{!! Lang::get('lang.ticket_id') !!} |
{!! Lang::get('lang.priority') !!} |
{!! Lang::get('lang.last_replier') !!} |
{!! Lang::get('lang.assigned_to') !!} |
{!! Lang::get('lang.last_activity') !!} |
where('status', '=', '5')->orderBy('id', 'DESC')->paginate(20); ?>
@foreach ($tickets as $ticket)
seen_by == null) { ?> style="color:green;" >
|
id)->get();
$collab = count($collaborators);
// title
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first();
$string = strip_tags($title->title);
// check atatchments
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $title->id)->count();
$attach = $attachments;
if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40);
$string = substr($stringCut, 0, strrpos($stringCut, ' ')) . ' ...';
}
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
$username = $LastResponse->user_name;
} else {
$rep = "#000";
$username = $LastResponse->first_name . " " . $LastResponse->last_name;
if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
$username = $LastResponse->user_name;
}
}
$titles = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
$count = count($titles);
foreach ($titles as $title) {
$title = $title;
}
$assigned_to = App\User::where('id', '=', $ticket->assigned_to)->first();
if ($assigned_to == null) {
$assigned = "Unassigned";
} else {
$assigned = $assigned_to->first_name . " " . $assigned_to->last_name;
}
?>
{{$string}} ({!! $count!!})
@if($collab > 0) @endif
@if($attach > 0) @endif |
#{!! $ticket->ticket_number !!} |
priority_id)->first(); ?>
@if($priority != null){{$priority->priority}}@endif |
user_id)->first(); ?>
{!! $username !!} |
{!! $assigned !!} |
{!! UTC::usertimezone($title->updated_at) !!} |
@endforeach
setPath(url('/organizations/' . $orgs->id))->render(); ?>
{!! Form::close() !!}