Commit

formatting fix

.github/ISSUE_TEMPLATE/bug-report--community-product--.md

@@ -0,0 +1,29 @@
+---
+name: Bug report (Community Product).
+about: Create a report to help us improve our community Product
+title: ''
+labels: Customer reported Bug, Open Source
+assignees: bhanu2217, RafficMohammed
+
+---
+
+- Faveo Version : #.#.#
+- Product Name :
+- PHP version :
+- Database Driver & Version :
+- Server specification :
+
+
+#### Description:
+
+
+#### Steps To Reproduce:
+
+
+
+#### Downloaded from
+- [ ] master-branch
+
+- [ ] development-branch
+
+- [ ] release-tag

.github/ISSUE_TEMPLATE/bug-report--paid-product-.md

@@ -0,0 +1,18 @@
+---
+name: Bug report (Paid Product)
+about: Create a report to help us improve
+title: ''
+labels: Customer reported Bug, Paid
+assignees: bhanu2217, RafficMohammed
+
+---
+
+- Faveo Version : #.#.#
+- Product Name :
+- Server specification :
+
+
+#### Description:
+
+
+#### Steps To Reproduce:

.github/issue_template.md

@@ -1,8 +1,15 @@
 - Faveo Version : #.#.#
+- Product Name :
 - PHP version :
 - Database Driver & Version :
 - Server specification :
 
+#### Product Type
+- [ ] Open Source
+
+- [ ] Paid
+
+
 #### Description:
 
 
@@ -16,3 +23,5 @@
 - [ ] development-branch
 
 - [ ] release-tag
+      
+- [ ] Billing

.lando.yml

@@ -0,0 +1,45 @@
+name: faveo-laravel
+recipe: laravel
+
+config:
+  webroot: public
+  php: "8.1"
+
+services:
+  appserver:
+    type: php:8.1
+    overrides:
+      environment:
+        APP_ENV: local
+        APP_DEBUG: true
+        APP_KEY: base64:u0DummyKeyForDev123456==
+        DB_CONNECTION: mysql
+        DB_HOST: host.docker.internal  # nếu bạn dùng MySQL bên ngoài container
+        DB_PORT: 3306
+        DB_DATABASE: faveo
+        DB_USERNAME: root
+        DB_PASSWORD: HP_LE1851w
+        MAIL_MAILER: smtp
+        MAIL_HOST: smtp.gmail.com
+        MAIL_PORT: 587
+        MAIL_USERNAME: pvcuong1965@gmail.com
+        MAIL_PASSWORD: nwbdxhefdfgjyjtn 
+        MAIL_ENCRYPTION: ssl
+        MAIL_FROM_ADDRESS: vcuong1965@gmail.com
+        MAIL_FROM_NAME: "Faveo Helpdesk"
+
+  mailhog:
+    type: mailhog
+
+tooling:
+  artisan:
+    service: appserver
+  composer:
+    service: appserver
+  mysql:
+    service: database
+
+proxy:
+  appserver:
+    - faveo.lndo.site
+

README.md

@@ -46,6 +46,10 @@ To run Faveo your host just needs a couple of things:
   * PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
   * Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration
 
+Installation Guide
+--------------------------
+The installation steps for Faveo Community is same as that of Faveo. Please refer to our <a href="https://docs.faveohelpdesk.com/" target="_blank">Installation Guide</a> here.
+
 Faveo Web Hosting
 --------------------------
 <a href="http://www.store.ladybirdwebhost.com/" target="_blank">Ladybird Web Host</a> Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers &amp; works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.</p>
@@ -67,16 +71,11 @@ Road Map for Community Edition
 --------------------------
 See what all features are going to be part of upcoming releases <a href="http://www.faveohelpdesk.com/faveo-helpdesk-road-map" target="_blank">here</a>
 
-Faveo Probe
---------------------------
-Helps verify whether your server can run Faveo or not. 
-<a href="https://github.com/ladybirdweb/faveo-probe" target="_blank">Download here</a>
-
 Faveo Community
 --------------------------
 Join Faveo discussion group and stay tuned to latest updates.<br/>
-<li><a href="https://www.linkedin.com/groups/8429668" target="_blank">Join us on LinkedIn</a></li>
+  * Join us on <a href="https://www.linkedin.com/groups/8429668" target="_blank">LinkedIn</a>
-<li><a href="https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U" target="_blank">Join us on Slack</a></li>
+  * Join us on <a href="https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U" target="_blank">Slack</a>
 
 Support the community edition
 --------------------------
@@ -105,9 +104,10 @@ Check mark versions are supported with security patches.
 
 | Version | Supported          |
 | ------- | ------------------ |
-| 2.0.1   | :white_check_mark:                |
+| 2.0.3   | :white_check_mark: |
-| 2.0.0   | :x: |
+| 2.0.2   | :x: |
-| < 1.0   | :x:                |
+| 2.0.1   | :x: |
+| < 2.0   | :x: |
 
 ## Supported Updates
 

app/Api/v1/ApiController.php

@@ -743,6 +743,7 @@ class ApiController extends Controller
 
             $url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
             $result = $this->CallGetApi($url);
+
             //dd($result);
             return response()->json(compact('result'));
         } catch (\Exception $ex) {

app/Api/v1/ApiExceptAuthController.php

@@ -42,6 +42,7 @@ class ApiExceptAuthController extends Controller
             $url = $url.'api/v1/helpdesk/check-url';
             //return $url;
             $result = $this->CallGetApi($url);
+
 //            dd($result);
             return response()->json(compact('result'));
         } catch (\Exception $ex) {

app/Api/v1/TokenAuthController.php

@@ -64,6 +64,7 @@ class TokenAuthController extends Controller
         }
 
         $user_id = \Auth::user();
+
         // if no errors are encountered we can return a JWT
         return response()->json(compact('token', 'user_id'));
     }
@@ -91,6 +92,7 @@ class TokenAuthController extends Controller
 
             return response()->json(compact('error'));
         }
+
         //dd($user);
         return response()->json(compact('user'));
     }

app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -235,6 +235,7 @@ class AgentController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
         }
+
         //Todo For success and failure conditions
         try {
             if ($request->input('country_code') != '' or $request->input('country_code') != null) {
@@ -304,6 +305,7 @@ class AgentController extends Controller
         for ($i = 0; $i < $length; $i++) {
             $randomString .= $characters[rand(0, $charactersLength - 1)];
         }
+
         // return random string
         return $randomString;
     }

app/Http/Controllers/Admin/helpdesk/BanlistController.php

@@ -87,6 +87,7 @@ class BanlistController extends Controller
                 $use->ban = $request->input('ban');
                 $use->internal_note = $request->input('internal_note');
                 $use->save();
+
                 // $user->create($request->input())->save();
                 return redirect('banlist')->with('success', Lang::get('lang.email_banned_sucessfully'));
             } else {

app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -380,6 +380,7 @@ class EmailsController extends Controller
             }
             //dd($ex->getMessage());
             loging('mail-config', $message);
+
             //Log::error($ex->getMessage());
             return $this->jsonResponse('fails', $message);
         }

app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -196,6 +196,7 @@ class FormController extends Controller
             //dd($form);
             if ($form) {
                 $fields = $form->fields();
+
                 //dd($fields);
                 return view('themes.default1.admin.helpdesk.manage.form.edit', compact('form', 'fields', 'select_forms'));
             }
@@ -215,6 +216,7 @@ class FormController extends Controller
             //dd($form);
             if ($form) {
                 $fields = $form->fields();
+
                 //dd($fields);
                 return view('themes.default1.admin.helpdesk.manage.form.add-child', compact('form', 'fields', 'select_forms'));
             }

app/Http/Controllers/Admin/helpdesk/GroupController.php

@@ -168,9 +168,11 @@ class GroupController extends Controller
         //Updating admin_notes field
         $adminNotes = $request->input('admin_notes');
         $var->admin_notes = $adminNotes;
+
         /* Check whether function success or not */
         try {
             $var->save();
+
             /* redirect to Index page with Success Message */
             return redirect('groups')->with('success', Lang::get('lang.group_updated_successfully'));
         } catch (Exception $e) {
@@ -198,9 +200,11 @@ class GroupController extends Controller
         }
         $group_assign_department->where('group_id', $id)->delete();
         $groups = $group->whereId($id)->first();
+
         /* Check whether function success or not */
         try {
             $groups->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('groups')->with('success', Lang::get('lang.group_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -118,6 +118,7 @@ class HelptopicController extends Controller
             }
             /* Check whether function success or not */
             $topic->fill($request->except('custom_form', 'auto_assign'))->save();
+
             // $topics->fill($request->except('custom_form','auto_assign'))->save();
             /* redirect to Index page with Success Message */
             return redirect('helptopic')->with('success', Lang::get('lang.helptopic_created_successfully'));
@@ -192,6 +193,7 @@ class HelptopicController extends Controller
                     ->where('id', '=', 1)
                     ->update(['help_topic' => $id]);
             }
+
             /* redirect to Index page with Success Message */
             return redirect('helptopic')->with('success', Lang::get('lang.helptopic_updated_successfully'));
         } catch (Exception $e) {
@@ -238,9 +240,11 @@ class HelptopicController extends Controller
             }
             $message = $ticket.$email;
             $topics = $topic->whereId($id)->first();
+
             /* Check whether function success or not */
             try {
                 $topics->delete();
+
                 /* redirect to Index page with Success Message */
                 return redirect('helptopic')->with('success', Lang::get('lang.helptopic_deleted_successfully').$message);
             } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -74,6 +74,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $companys = $company->whereId('1')->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
         } catch (Exception $e) {
@@ -104,9 +105,11 @@ class SettingsController extends Controller
         if ($request->input('use_logo') == null) {
             $companys->use_logo = '0';
         }
+
         /* Check whether function success or not */
         try {
             $companys->fill($request->except('logo'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getcompany')->with('success', Lang::get('lang.company_updated_successfully'));
         } catch (Exception $e) {
@@ -167,6 +170,7 @@ class SettingsController extends Controller
             $email_mandatory = $common_settings->select('status')
                     ->where('option_name', '=', 'email_mandatory')
                     ->first();
+
             /* Direct to System Settings Page */
             return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'common_setting', 'send_otp', 'email_mandatory'));
         } catch (Exception $e) {
@@ -215,6 +219,7 @@ class SettingsController extends Controller
                 $sett->status = $itil;
                 $sett->save();
             }
+
             /* redirect to Index page with Success Message */
             return redirect('getsystem')->with('success', Lang::get('lang.system_updated_successfully'));
         } catch (Exception $e) {
@@ -242,6 +247,7 @@ class SettingsController extends Controller
             $slas = $sla->get();
             /* Fetch the values from Help_topic table */
             $topics = $topic->get();
+
             /* Direct to Ticket Settings Page */
             return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
         } catch (Exception $e) {
@@ -276,6 +282,7 @@ class SettingsController extends Controller
             $tickets->collision_avoid = $request->input('collision_avoid');
             /* Check whether function success or not */
             $tickets->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getticket')->with('success', Lang::get('lang.ticket_updated_successfully'));
         } catch (Exception $e) {
@@ -302,6 +309,7 @@ class SettingsController extends Controller
             $templates = $template->get();
             /* Fetch the values from Emails table */
             $emails1 = $email1->get();
+
             /* Direct to Email Settings Page */
             return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
         } catch (Exception $e) {
@@ -334,6 +342,7 @@ class SettingsController extends Controller
             $emails->attachment = $request->input('attachment');
             /* Check whether function success or not */
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getemail')->with('success', Lang::get('lang.email_updated_successfully'));
         } catch (Exception $e) {
@@ -435,6 +444,7 @@ class SettingsController extends Controller
             }
             $work->save();
             $this->saveConditions();
+
             /* redirect to Index page with Success Message */
             return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
         } catch (Exception $e) {
@@ -455,6 +465,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of responder from responder table */
             $responders = $responder->whereId('1')->first();
+
             /* Direct to Responder Settings Page */
             return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
         } catch (Exception $e) {
@@ -484,6 +495,7 @@ class SettingsController extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $responders->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getresponder')->with('success', Lang::get('lang.auto_response_updated_successfully'));
         } catch (Exception $e) {
@@ -504,6 +516,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of alert from alert table */
             $alerts = $alert->whereId('1')->first();
+
             /* Direct to Alert Settings Page */
             return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
         } catch (Exception $e) {
@@ -572,6 +585,7 @@ class SettingsController extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $alerts->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getalert')->with('success', Lang::get('lang.alert_&_notices_updated_successfully'));
         } catch (Exception $e) {
@@ -615,6 +629,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $statuss = \DB::table('ticket_status')->get();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
         } catch (Exception $e) {
@@ -635,6 +650,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $status = \DB::table('ticket_status')->where('id', '=', $id)->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status-edit', compact('status'));
         } catch (Exception $e) {
@@ -667,6 +683,7 @@ class SettingsController extends Controller
             }
             $statuss->sort = $request->input('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', Lang::get('lang.status_has_been_updated_successfully'));
         } catch (Exception $e) {
@@ -698,6 +715,7 @@ class SettingsController extends Controller
             }
             $statuss->sort = $request->input('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', Lang::get('lang.status_has_been_created_successfully'));
         } catch (Exception $ex) {
@@ -718,6 +736,7 @@ class SettingsController extends Controller
             if ($id > 5) {
                 /* fetch the values of company from company table */
                 \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
+
                 /* Direct to Company Settings Page */
                 return redirect()->back()->with('success', Lang::get('lang.status_has_been_deleted'));
             } else {

app/Http/Controllers/Admin/helpdesk/SettingsController2.php

@@ -109,6 +109,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of company from company table */
             $statuss = \DB::table('ticket_status')->get();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
         } catch (Exception $e) {
@@ -141,6 +142,7 @@ class SettingsController2 extends Controller
             }
             $statuss->sort = Input::get('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', 'Status has been updated!');
         } catch (Exception $e) {
@@ -164,6 +166,7 @@ class SettingsController2 extends Controller
         }
         $statuss->sort = Input::get('sort');
         $statuss->save();
+
         /* Direct to Company Settings Page */
         return redirect()->back()->with('success', 'Status has been created!');
 //        } catch (Exception $ex) {
@@ -177,6 +180,7 @@ class SettingsController2 extends Controller
             if ($id > 5) {
                 /* fetch the values of company from company table */
                 \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
+
                 /* Direct to Company Settings Page */
                 return redirect()->back()->with('success', 'Status has been deleted');
             } else {
@@ -200,6 +204,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of company from company table */
             $companys = $company->whereId('1')->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
         } catch (Exception $e) {
@@ -230,9 +235,11 @@ class SettingsController2 extends Controller
         if ($request->input('use_logo') == null) {
             $companys->use_logo = '0';
         }
+
         /* Check whether function success or not */
         try {
             $companys->fill($request->except('logo'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getcompany')->with('success', 'Company Updated Successfully');
         } catch (Exception $e) {
@@ -283,6 +290,7 @@ class SettingsController2 extends Controller
             $departments = $department->get();
             /* Fetch the values from Timezones table */
             $timezones = $timezone->get();
+
             /* Direct to System Settings Page */
             return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
         } catch (Exception $e) {
@@ -308,6 +316,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $systems->fill($request->input())->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getsystem')->with('success', 'System Updated Successfully');
         } catch (Exception $e) {
@@ -335,6 +344,7 @@ class SettingsController2 extends Controller
             $slas = $sla->get();
             /* Fetch the values from Help_topic table */
             $topics = $topic->get();
+
             /* Direct to Ticket Settings Page */
             return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
         } catch (Exception $e) {
@@ -369,6 +379,7 @@ class SettingsController2 extends Controller
             $tickets->collision_avoid = $request->input('collision_avoid');
             /* Check whether function success or not */
             $tickets->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getticket')->with('success', 'Ticket Updated Successfully');
         } catch (Exception $e) {
@@ -395,6 +406,7 @@ class SettingsController2 extends Controller
             $templates = $template->get();
             /* Fetch the values from Emails table */
             $emails1 = $email1->get();
+
             /* Direct to Email Settings Page */
             return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
         } catch (Exception $e) {
@@ -427,6 +439,7 @@ class SettingsController2 extends Controller
             $emails->attachment = $request->input('attachment');
             /* Check whether function success or not */
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getemail')->with('success', 'Email Updated Successfully');
         } catch (Exception $e) {
@@ -485,6 +498,7 @@ class SettingsController2 extends Controller
                 $emails->notification_cron = 0;
             }
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
         } catch (Exception $e) {
@@ -556,6 +570,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of responder from responder table */
             $responders = $responder->whereId('1')->first();
+
             /* Direct to Responder Settings Page */
             return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
         } catch (Exception $e) {
@@ -585,6 +600,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $responders->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getresponder')->with('success', 'Responder Updated Successfully');
         } catch (Exception $e) {
@@ -605,6 +621,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of alert from alert table */
             $alerts = $alert->whereId('1')->first();
+
             /* Direct to Alert Settings Page */
             return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
         } catch (Exception $e) {
@@ -673,6 +690,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $alerts->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getalert')->with('success', 'Alert Updated Successfully');
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/SlaController.php

@@ -45,6 +45,7 @@ class SlaController extends Controller
         try {
             /* Declare a Variable $slas to store all Values From Sla_plan Table */
             $slas = $sla->get();
+
             /* Listing the values From Sla_plan Table */
             return view('themes.default1.admin.helpdesk.manage.sla.index', compact('slas'));
         } catch (Exception $e) {
@@ -81,6 +82,7 @@ class SlaController extends Controller
             /* Fill the request values to Sla_plan Table  */
             /* Check whether function success or not */
             $sla->fill($request->input())->save();
+
             /* redirect to Index page with Success Message */
             return redirect('sla')->with('success', Lang::get('lang.sla_plan_created_successfully'));
         } catch (Exception $e) {
@@ -196,9 +198,11 @@ class SlaController extends Controller
             $message = $ticket.$dept.$topic;
             /* Delete a perticular field from the database by delete() using Id */
             $slas = Sla_plan::whereId($id)->first();
+
             /* Check whether function success or not */
             try {
                 $slas->delete();
+
                 /* redirect to Index page with Success Message */
                 return redirect('sla')->with('success', Lang::get('lang.sla_plan_deleted_successfully').$message);
             } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/TeamController.php

@@ -150,6 +150,7 @@ class TeamController extends Controller
         $users = DB::table('team_assign_agent')->select('team_assign_agent.id', 'team_assign_agent.team_id', 'users.user_name', 'users.first_name', 'users.last_name', 'users.active', 'users.assign_group', 'users.primary_dpt', 'users.role')
           ->join('users', 'users.id', '=', 'team_assign_agent.agent_id')
           ->where('team_assign_agent.team_id', '=', $id);
+
 //           ->get();
         // dd($users);
         return \Datatable::query($users)
@@ -219,6 +220,7 @@ class TeamController extends Controller
             }
             // dd($a_id);
             $user = $user->whereIn('id', $a_id)->where('active', '=', 1)->orderBy('first_name')->get();
+
             // dd($user);
             return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams'));
         } catch (Exception $e) {
@@ -250,10 +252,12 @@ class TeamController extends Controller
         $alert = $request->input('assign_alert');
         $teams->assign_alert = $alert;
         $teams->save(); //saving check box
+
         //updating whole field
         /* Check whether function success or not */
         try {
             $teams->fill($request->except('team_lead'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('teams')->with('success', Lang::get('lang.teams_updated_successfully'));
         } catch (Exception $e) {
@@ -279,6 +283,7 @@ class TeamController extends Controller
             $tickets = DB::table('tickets')->where('team_id', '=', $id)->update(['team_id' => null]);
             /* Check whether function success or not */
             $teams->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('teams')->with('success', Lang::get('lang.teams_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/ThreadController.php

@@ -32,6 +32,7 @@ class ThreadController extends Controller
             $threads = $thread->get();
             /* get the values of priority from Priority Table  */
             $priorities = $priority->get();
+
             /* Direct to view page */
             return view('themes.default1.admin.helpdesk.tickets.ticket', compact('threads', 'priorities'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/UrlSettingController.php

@@ -18,6 +18,7 @@ class UrlSettingController extends Controller
         $url = $request->url();
         $www = $this->checkWWW($url);
         $https = $this->checkHTTP($url);
+
         //dd($www, $https);
         try {
             return view('themes.default1.admin.helpdesk.settings.url.settings', compact('www', 'https'));

app/Http/Controllers/Agent/helpdesk/CannedController.php

@@ -155,6 +155,7 @@ class CannedController extends Controller
             /* delete the selected field */
             /* Check whether function success or not */
             $canned->delete();
+
             /* redirect to Index page with Success Message */
             return redirect()->route('canned.list')->with('success', Lang::get('lang.canned_response_deleted'));
         } catch (Exception $e) {
@@ -180,6 +181,7 @@ class CannedController extends Controller
         } else {
             $msg = '';
         }
+
         // returning the canned response in JSON format
         return \Response::json($msg);
     }

app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php

@@ -576,6 +576,7 @@ class FilterController extends Controller
             $query->whereIn('tickets.team_id', $teams)
                     ->orWhereIn('tickets.assigned_to', $users);
         });
+
         // dd($table->toSql());
         return $table;
     }
@@ -899,6 +900,7 @@ class FilterController extends Controller
         } else {
             $table = $table->where('tickets.id', '=', null);
         }
+
         // dd($table->toSql());
         return $table;
     }

app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php

@@ -51,6 +51,7 @@ class FilterControllerOld extends Controller
         if ((is_array($tags) && count($tags) > 0) || (is_array($labels) && count($labels) > 0)) {
             $render = true;
         }
+
         // return \Datatables::of($table)->make();
         return \Ttable::getTable($table);
     }

app/Http/Controllers/Agent/helpdesk/ImapMail.php

@@ -25,6 +25,7 @@ class ImapMail extends Mailbox
     {
         //dd($this->getImapStream());
         $mailsIds = imap_search($this->getImapStream(), $criteria, SE_UID);
+
         //dd($mailsIds);
         return $mailsIds ? $mailsIds : [];
     }

app/Http/Controllers/Agent/helpdesk/OrganizationController.php

@@ -178,6 +178,7 @@ class OrganizationController extends Controller
         try {
             /* select the field by id  */
             $orgs = $org->whereId($id)->first();
+
             /* To view page */
             return view('themes.default1.agent.helpdesk.organization.show', compact('orgs'));
         } catch (Exception $e) {
@@ -198,6 +199,7 @@ class OrganizationController extends Controller
         try {
             /* select the field by id  */
             $orgs = $org->whereId($id)->first();
+
             /* To view page */
             return view('themes.default1.agent.helpdesk.organization.edit', compact('orgs'));
         } catch (Exception $e) {
@@ -254,6 +256,7 @@ class OrganizationController extends Controller
             /* Delete the field selected from the table */
             /* Check whether function success or not */
             $orgs->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('organizations')->with('success', Lang::get('lang.organization_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Agent/helpdesk/TicketController.php

@@ -53,6 +53,7 @@ use Mail;
 use UTC;
 use Vsmoraes\Pdf\PdfFacade;
 use Yajra\DataTables\Facades\DataTables;
+use App\Model\helpdesk\Agent\Location;
 
 /**
  * TicketController.
@@ -80,6 +81,7 @@ class TicketController extends Controller
      */
     public function newticket(CountryCode $code)
     {
+        $locations = Location::all();
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location->iso_code)->first();
         $pcode = '';
@@ -89,7 +91,7 @@ class TicketController extends Controller
         $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
         $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
 
-        return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $pcode);
+        return view('themes.default1.agent.helpdesk.ticket.new', compact('locations', 'email_mandatory', 'settings'))->with('phonecode', $pcode);
     }
 
     /**
@@ -107,7 +109,7 @@ class TicketController extends Controller
             } else {
                 $email = null;
             }
-            $fullname = $request->input('first_name').'%$%'.$request->input('last_name');
+            $fullname = $request->input('first_name') . '%$%' . $request->input('last_name');
             $helptopic = $request->input('helptopic');
             $sla = $request->input('sla');
             $duedate = $request->input('duedate');
@@ -193,7 +195,7 @@ class TicketController extends Controller
                 return response()->json(['error' => $e->getMessage()], 500);
             }
 
-            return Redirect()->back()->with('fails', '<li>'.$e->getMessage().'</li>');
+            return Redirect()->back()->with('fails', '<li>' . $e->getMessage() . '</li>');
         }
     }
 
@@ -216,8 +218,8 @@ class TicketController extends Controller
             } else {
                 $tickets = null;
             }
-//            $tickets = $tickets->where('dept_id', '=', $dept->id)->orWhere('assigned_to', Auth::user()->id)->first();
+            //            $tickets = $tickets->where('dept_id', '=', $dept->id)->orWhere('assigned_to', Auth::user()->id)->first();
-//            dd($tickets);
+            //            dd($tickets);
         } elseif (Auth::user()->role == 'admin') {
             $tickets = Tickets::where('id', '=', $id)->first();
         } elseif (Auth::user()->role == 'user') {
@@ -337,7 +339,7 @@ class TicketController extends Controller
                     $thread2->ticket_id = $thread->ticket_id;
                     $thread2->user_id = Auth::user()->id;
                     $thread2->is_internal = 1;
-                    $thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
+                    $thread2->body = 'This Ticket have been assigned to ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
                     $thread2->save();
                     $data = [
                         'id' => $tickets->id,
@@ -389,9 +391,9 @@ class TicketController extends Controller
             // Event
             event(new \App\Events\FaveoAfterReply($reply_content, $user->mobile, $user->country_code, $request, $tickets, $thread));
             if (Auth::user()) {
-                $u_id = Auth::user()->first_name.' '.Auth::user()->last_name;
+                $u_id = Auth::user()->first_name . ' ' . Auth::user()->last_name;
             } else {
-                $u_id = $this->getAdmin()->first_name.' '.$this->getAdmin()->last_name;
+                $u_id = $this->getAdmin()->first_name . ' ' . $this->getAdmin()->last_name;
             }
             $data = [
                 'ticket_id' => $request->input('ticket_ID'),
@@ -413,14 +415,14 @@ class TicketController extends Controller
 
             if ($mail == true) {
                 $encoded_ticketid = Crypt::encrypt($ticket_id);
-                $link = url('check_ticket/'.$encoded_ticketid);
+                $link = url('check_ticket/' . $encoded_ticketid);
                 $this->NotificationController->create($ticket_id, Auth::user()->id, '2');
                 $this->PhpMailController->sendmail(
                     $from = $this->PhpMailController->mailfrom('0', $tickets->dept_id),
                     $to = ['name' => $user_name, 'email' => $email, 'cc' => $collaborators],
                     $message = [
-                        'subject'     => $ticket_subject.'[#'.$ticket_number.']',
+                        'subject'     => $ticket_subject . '[#' . $ticket_number . ']',
-                        'body'        => $line.$request->input('reply_content'),
+                        'body'        => $line . $request->input('reply_content'),
                         'scenario'    => 'ticket-reply',
                         'attachments' => $attachment_files,
                     ],
@@ -501,6 +503,7 @@ class TicketController extends Controller
         $ticket = Tickets::where('tickets.id', '=', $id)->first();
         $html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'ticket', 'tickets'))->render();
         $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
         /**
          * This statement throws error with php7.1.
          *
@@ -703,7 +706,7 @@ class TicketController extends Controller
                     if ($auto_response == 0) {
                         $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration-notification'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'user_password' => $password]);
                         if ($user_status == 0) {
-                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/'.$token)]);
+                            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $user->first_name, 'email' => $emailadd], $message = ['subject' => null, 'scenario' => 'registration'], $template_variables = ['user' => $user->first_name, 'email_address' => $emailadd, 'password_reset_link' => url('account/activate/' . $token)]);
                         }
                     }
                 } catch (\Exception $e) {
@@ -723,7 +726,7 @@ class TicketController extends Controller
         $is_reply = $ticket_number[1];
         //dd($source);
         $system = $this->system();
-        $updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
+        $updated_subject = $threaddata->title . '[#' . $ticket_number2 . ']';
         if ($ticket_number2) {
             // send ticket create details to user
             if ($is_reply == 0) {
@@ -734,12 +737,12 @@ class TicketController extends Controller
                     $sign = $company;
                 }
                 $encoded_ticketid = Crypt::encrypt($ticketdata->id);
-                $link = url('check_ticket/'.$encoded_ticketid);
+                $link = url('check_ticket/' . $encoded_ticketid);
                 if ($source == 3) {
                     try {
                         if ($auto_response == 0) {
                             $encoded_ticketid = Crypt::encrypt($ticketdata->id);
-                            $link = url('check_ticket/'.$encoded_ticketid);
+                            $link = url('check_ticket/' . $encoded_ticketid);
                             $this->PhpMailController->sendmail(
                                 $from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id),
                                 $to = ['name' => $username, 'email' => $emailadd],
@@ -763,7 +766,8 @@ class TicketController extends Controller
                                 $from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id),
                                 $to = ['name' => $username, 'email' => $emailadd],
                                 $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'],
-                                $template_variables = ['user' => $username,
+                                $template_variables = [
+                                    'user' => $username,
                                     'ticket_number'           => $ticket_number2,
                                     'department_sign'         => '',
                                     'system_link'             => $link,
@@ -804,7 +808,7 @@ class TicketController extends Controller
                         }
                     }
                 }
-//                Event fire for new ticket['']
+                //                Event fire for new ticket['']
             }
             if ($is_reply == 1) {
                 $client_email = $ticketdata->user->email;
@@ -832,7 +836,8 @@ class TicketController extends Controller
                         ],
                         $message = [
                             'subject' => $updated_subject,
-                            'body'    => $body, 'scenario' => $mail,
+                            'body'    => $body,
+                            'scenario' => $mail,
                         ],
                         $template_variables = [
                             'ticket_agent_name'   => $email_data['to_user_name'],
@@ -841,7 +846,8 @@ class TicketController extends Controller
                             'user'                => $email_data['to_user_name'],
                             'ticket_number'       => $ticket_number2,
                             'email_address'       => $emailadd,
-                            'name'                => $ticket_creator, ]
+                            'name'                => $ticket_creator,
+                        ]
                     );
                 } catch (\Exception $e) {
                 }
@@ -940,14 +946,14 @@ class TicketController extends Controller
                     if ($user_name->role == 'user') {
                         $username = $user_name->user_name;
                     } elseif ($user_name->role == 'agent' or $user_name->role == 'admin') {
-                        $username = $user_name->first_name.' '.$user_name->last_name;
+                        $username = $user_name->first_name . ' ' . $user_name->last_name;
                     }
 
                     $ticket_threads = new Ticket_Thread();
                     $ticket_threads->ticket_id = $id;
                     $ticket_threads->user_id = $user_id;
                     $ticket_threads->is_internal = 1;
-                    $ticket_threads->body = $ticket_status->message.' '.$username;
+                    $ticket_threads->body = $ticket_status->message . ' ' . $username;
                     $ticket_threads->save();
                     // event fire for internal notes
                     //event to change status
@@ -1161,7 +1167,7 @@ class TicketController extends Controller
         $thread->ticket_id = $ticket_status->id;
         $thread->user_id = Auth::user()->id;
         $thread->is_internal = 1;
-        $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
+        $thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
         $thread->save();
 
         $user_id = $ticket_status->user_id;
@@ -1179,7 +1185,7 @@ class TicketController extends Controller
         }
 
         try {
-            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
+            $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket_status->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
         } catch (\Exception $e) {
             return 0;
         }
@@ -1191,7 +1197,7 @@ class TicketController extends Controller
         ];
         event('change-status', [$data]);
 
-        return 'your ticket'.$ticket_status->ticket_number.' has been closed';
+        return 'your ticket' . $ticket_status->ticket_number . ' has been closed';
     }
 
     /**
@@ -1213,7 +1219,7 @@ class TicketController extends Controller
         if ($ticket_status == null) {
             return redirect()->route('unauth');
         }
-//        $ticket_status = $ticket->where('id', '=', $id)->first();
+        //        $ticket_status = $ticket->where('id', '=', $id)->first();
         $ticket_status->status = 2;
         $ticket_status->closed = 1;
         $ticket_status->closed_at = date('Y-m-d H:i:s');
@@ -1224,9 +1230,9 @@ class TicketController extends Controller
         $thread->user_id = Auth::user()->id;
         $thread->is_internal = 1;
         if (Auth::user()->first_name != null) {
-            $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
+            $thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
         } else {
-            $thread->body = $ticket_status_message->message.' '.Auth::user()->user_name;
+            $thread->body = $ticket_status_message->message . ' ' . Auth::user()->user_name;
         }
         $thread->save();
         $data = [
@@ -1237,7 +1243,7 @@ class TicketController extends Controller
         ];
         event('change-status', [$data]);
 
-        return 'your ticket'.$ticket_status->ticket_number.' has been resolved';
+        return 'your ticket' . $ticket_status->ticket_number . ' has been resolved';
     }
 
     /**
@@ -1267,7 +1273,7 @@ class TicketController extends Controller
         $thread->ticket_id = $ticket_status->id;
         $thread->user_id = Auth::user()->id;
         $thread->is_internal = 1;
-        $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
+        $thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
         $thread->save();
         $data = [
             'id'         => $ticket_status->ticket_number,
@@ -1277,7 +1283,7 @@ class TicketController extends Controller
         ];
         event('change-status', [$data]);
 
-        return 'your ticket'.$ticket_status->ticket_number.' has been opened';
+        return 'your ticket' . $ticket_status->ticket_number . ' has been opened';
     }
 
     /**
@@ -1319,7 +1325,7 @@ class TicketController extends Controller
             $thread->ticket_id = $ticket_delete->id;
             $thread->user_id = Auth::user()->id;
             $thread->is_internal = 1;
-            $thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
+            $thread->body = $ticket_status_message->message . ' ' . Auth::user()->first_name . ' ' . Auth::user()->last_name;
             $thread->save();
             $data = [
                 'id'         => $ticket_delete->ticket_number,
@@ -1329,7 +1335,7 @@ class TicketController extends Controller
             ];
             event('change-status', [$data]);
 
-            return 'your ticket'.$ticket_delete->ticket_number.' has been delete';
+            return 'your ticket' . $ticket_delete->ticket_number . ' has been delete';
         }
     }
 
@@ -1385,13 +1391,13 @@ class TicketController extends Controller
                 $thread->ticket_id = $ticket->id;
                 $thread->user_id = Auth::user()->id;
                 $thread->is_internal = 1;
-                $thread->body = 'This Ticket has been assigned to '.$assignee;
+                $thread->body = 'This Ticket has been assigned to ' . $assignee;
                 $thread->save();
             } elseif ($assign_to[0] == 'user') {
                 $ticket->assigned_to = $assign_to[1];
                 if ($user_detail === null) {
                     $user_detail = User::where('id', '=', $assign_to[1])->first();
-                    $assignee = $user_detail->first_name.' '.$user_detail->last_name;
+                    $assignee = $user_detail->first_name . ' ' . $user_detail->last_name;
                 }
                 $company = $this->company();
                 $system = $this->system();
@@ -1407,16 +1413,16 @@ class TicketController extends Controller
                 $thread->ticket_id = $ticket->id;
                 $thread->user_id = Auth::user()->id;
                 $thread->is_internal = 1;
-                $thread->body = 'This Ticket has been assigned to '.$assignee;
+                $thread->body = 'This Ticket has been assigned to ' . $assignee;
                 $thread->save();
 
                 $agent = $user_detail->first_name;
                 $agent_email = $user_detail->email;
                 $ticket_link = route('ticket.thread', $id);
-                $master = Auth::user()->first_name.' '.Auth::user()->last_name;
+                $master = Auth::user()->first_name . ' ' . Auth::user()->last_name;
 
                 try {
-                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
+                    $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master, 'ticket_link' => $ticket_link]);
                 } catch (\Exception $e) {
                     return 0;
                 }
@@ -1447,7 +1453,7 @@ class TicketController extends Controller
         $NewThread->save();
         $data = [
             'ticket_id' => $id,
-            'u_id'      => Auth::user()->first_name.' '.Auth::user()->last_name,
+            'u_id'      => Auth::user()->first_name . ' ' . Auth::user()->last_name,
             'body'      => $InternalContent,
         ];
         event('Reply-Ticket', [$data]);
@@ -1465,7 +1471,7 @@ class TicketController extends Controller
     public function surrender($id)
     {
         $ticket = Tickets::where('id', '=', $id)->first();
-        $InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
+        $InternalContent = Auth::user()->first_name . ' ' . Auth::user()->last_name . ' has Surrendered the assigned Ticket';
         $thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
         $NewThread = new Ticket_Thread();
         $NewThread->ticket_id = $thread->ticket_id;
@@ -1630,7 +1636,7 @@ class TicketController extends Controller
     public function autosearch($id)
     {
         $term = Input::get('term');
-        $user = \App\User::where('email', 'LIKE', '%'.$term.'%')->pluck('email');
+        $user = \App\User::where('email', 'LIKE', '%' . $term . '%')->pluck('email');
         echo json_encode($user);
     }
 
@@ -1661,11 +1667,11 @@ class TicketController extends Controller
         $data = User::where('email', '=', $email)->first();
         if ($data == null) {
             return '<div id="alert11" class="alert alert-warning alert-dismissable">'
-                    .'<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>'
+                . '<button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>'
-                    .'<i class="icon fa fa-ban"></i>'
+                . '<i class="icon fa fa-ban"></i>'
-                    .Lang::get('lang.email_not_exist_system')
+                . Lang::get('lang.email_not_exist_system')
-                    .'</div>'
+                . '</div>'
-                    .'</div>';
+                . '</div>';
         }
         $ticket_collaborator = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->where('user_id', '=', $data->id)->first();
         if (!isset($ticket_collaborator)) {
@@ -1676,9 +1682,9 @@ class TicketController extends Controller
             $ticket_collaborator->role = 'ccc';
             $ticket_collaborator->save();
 
-            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
+            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-check"></i>Success!</h4><h4><i class="icon fa fa-user"></i>' . $data->user_name . '</h4><div id="message-success1">' . $data->email . '</div></div>';
         } else {
-            return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'<br/>This user already Collaborated</div></div>';
+            return '<div id="alert11" class="alert alert-warning alert-dismissable"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-warning"></i>' . $data->user_name . '</h4><div id="message-success1">' . $data->email . '<br/>This user already Collaborated</div></div>';
         }
     }
 
@@ -1703,7 +1709,7 @@ class TicketController extends Controller
         $ticket_id = Input::get('ticket_id');
         $user_search = User::where('email', '=', $email)->first();
         if (isset($user_search)) {
-            return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>'.Lang::get('lang.alert').'!</h4><div id="message-success1">'.Lang::get('lang.user_already_exist').'</div></div>';
+            return '<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>' . Lang::get('lang.alert') . '!</h4><div id="message-success1">' . Lang::get('lang.user_already_exist') . '</div></div>';
         } else {
             $company = $this->company();
             $user = new User();
@@ -1726,7 +1732,7 @@ class TicketController extends Controller
             $ticket_collaborator->role = 'ccc';
             $ticket_collaborator->save();
 
-            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
+            return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>' . $user->user_name . '</h4><div id="message-success1">' . $user->email . '</div></div>';
         }
     }
 
@@ -1788,7 +1794,7 @@ class TicketController extends Controller
                             // echo "<br>";
                         }
                         $thread = Ticket_Thread::find($th_id->id);
-//                        dd($thread);
+                        //                        dd($thread);
                         $thread->delete();
                     }
                     $collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket->id)->get();
@@ -2033,12 +2039,12 @@ class TicketController extends Controller
         if ($diff < $cad && Auth::user()->id != $ticket->lock_by) {
             $user_data = User::select('user_name', 'first_name', 'last_name')->where('id', '=', $ticket->lock_by)->first();
             if ($user_data->first_name != '') {
-                $name = $user_data->first_name.' '.$user_data->last_name;
+                $name = $user_data->first_name . ' ' . $user_data->last_name;
             } else {
                 $name = $user_data->username;
             }
 
-            return Lang::get('lang.locked-ticket')." <a href='".route('user.show', $ticket->lock_by)."'>".$name.'</a>&nbsp;'.$diff.'&nbsp'.Lang::get('lang.minutes-ago');  //ticket is locked
+            return Lang::get('lang.locked-ticket') . " <a href='" . route('user.show', $ticket->lock_by) . "'>" . $name . '</a>&nbsp;' . $diff . '&nbsp' . Lang::get('lang.minutes-ago');  //ticket is locked
         } elseif ($diff < $cad && Auth::user()->id == $ticket->lock_by) {
             $ticket = Tickets::where('id', '=', $id)->first();
             $ticket->lock_at = date('Y-m-d H:i:s');
@@ -2104,7 +2110,7 @@ class TicketController extends Controller
             $thread->ticket_id = $ticket->id;
             $thread->user_id = Auth::user()->id;
             $thread->is_internal = 1;
-            $thread->body = 'This ticket now belongs to '.$user->user_name;
+            $thread->body = 'This ticket now belongs to ' . $user->user_name;
             $thread->save();
 
             //mail functionality
@@ -2114,11 +2120,11 @@ class TicketController extends Controller
             $agent = $user->first_name;
             $agent_email = $user->email;
 
-            $master = Auth::user()->first_name.' '.Auth::user()->last_name;
+            $master = Auth::user()->first_name . ' ' . Auth::user()->last_name;
             if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
                 // ticket assigned send mail
                 Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
-                    $message->to($agent_email, $agent)->subject($ticket_subject.'[#'.$ticket_number.']');
+                    $message->to($agent_email, $agent)->subject($ticket_subject . '[#' . $ticket_number . ']');
                 });
             }
 
@@ -2141,9 +2147,12 @@ class TicketController extends Controller
         $email = $email;
         $ticket_id = $ticket_id;
         $validator = \Validator::make(
-            ['email'   => $email,
+            [
-                'name' => $name, ],
+                'email'   => $email,
-            ['email'   => 'required|email',
+                'name' => $name,
+            ],
+            [
+                'email'   => 'required|email',
             ]
         );
         $user = User::where('email', '=', $email)->first();
@@ -2178,7 +2187,7 @@ class TicketController extends Controller
             $t_id = Input::get('data1');
             foreach ($t_id as $value) {
                 $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
-                echo "<option value='$value'>".$title->title.'</option>';
+                echo "<option value='$value'>" . $title->title . '</option>';
             }
         } else {
             $ticket = Tickets::select('user_id')->where('id', '=', $id)->first();
@@ -2186,7 +2195,7 @@ class TicketController extends Controller
                 ->where('user_id', '=', $ticket->user_id)->where('id', '!=', $id)->where('status', '=', 1)->get();
             foreach ($ticket_data as $value) {
                 $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value->id)->first();
-                echo "<option value='$value->id'>".$title->title.'</option>';
+                echo "<option value='$value->id'>" . $title->title . '</option>';
             }
         }
     }
@@ -2252,7 +2261,7 @@ class TicketController extends Controller
         }
         $parent_ticket = Tickets::select('ticket_number')->where('id', '=', $p_id)->first();
         $parent_thread = Ticket_Thread::where('ticket_id', '=', $p_id)->first();
-        foreach ($t_id as $value) {//to create new thread of the tickets to be merged with parent
+        foreach ($t_id as $value) { //to create new thread of the tickets to be merged with parent
             $thread = Ticket_Thread::where('ticket_id', '=', $value)->first();
             $ticket = Tickets::select('ticket_number')->where('id', '=', $value)->first();
             Ticket_Thread::where('ticket_id', '=', $value)
@@ -2280,9 +2289,9 @@ class TicketController extends Controller
             $new_thread->user_id = Auth::user()->id;
             $new_thread->is_internal = 0;
             $new_thread->title = $thread->title;
-            $new_thread->body = Lang::get('lang.get_merge_message').
+            $new_thread->body = Lang::get('lang.get_merge_message') .
-                    "&nbsp;&nbsp;<a href='".route('ticket.thread', [$p_id]).
+                "&nbsp;&nbsp;<a href='" . route('ticket.thread', [$p_id]) .
-                    "'>#".$parent_ticket->ticket_number.'</a><br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
+                "'>#" . $parent_ticket->ticket_number . '</a><br><br><b>' . Lang::get('lang.merge-reason') . ':</b>&nbsp;&nbsp;' . $reason;
             $new_thread->format = $thread->format;
             $new_thread->ip_address = $thread->ip_address;
 
@@ -2291,7 +2300,7 @@ class TicketController extends Controller
             $new_parent_thread->user_id = Auth::user()->id;
             $new_parent_thread->is_internal = 1;
             $new_parent_thread->title = $thread->title;
-            $new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br><br><b>'.Lang::get('lang.merge-reason').':</b>&nbsp;&nbsp;'.$reason;
+            $new_parent_thread->body = Lang::get('lang.ticket') . "&nbsp;<a href='" . route('ticket.thread', [$value]) . "'>#" . $ticket->ticket_number . '</a>&nbsp' . Lang::get('lang.ticket_merged') . '<br><br><b>' . Lang::get('lang.merge-reason') . ':</b>&nbsp;&nbsp;' . $reason;
             $new_parent_thread->format = $parent_thread->format;
             $new_parent_thread->ip_address = $parent_thread->ip_address;
             if ($new_thread->save() && $new_parent_thread->save()) {
@@ -2308,11 +2317,11 @@ class TicketController extends Controller
     public function getParentTickets($id)
     {
         $title = Ticket_Thread::select('title')->where('ticket_id', '=', $id)->first();
-        echo "<option value='$id'>".$title->title.'</option>';
+        echo "<option value='$id'>" . $title->title . '</option>';
         $tickets = Input::get('data1');
         foreach ($tickets as $value) {
             $title = Ticket_Thread::select('title')->where('ticket_id', '=', $value)->first();
-            echo "<option value='$value'>".$title->title.'</option>';
+            echo "<option value='$value'>" . $title->title . '</option>';
         }
     }
 
@@ -2327,17 +2336,17 @@ class TicketController extends Controller
     {
         return "<script>
                 var timeoutId;
-                $('#tool".$ticketid."').hover(function() {
+                $('#tool" . $ticketid . "').hover(function() {
                     if (!timeoutId) {
                         timeoutId = window.setTimeout(function() {
                         timeoutId = null; // EDIT: added this line
                                 $.ajax({
-                                url:'".url('ticket/tooltip')."',
+                                url:'" . url('ticket/tooltip') . "',
                                 dataType:'html',
                                 type:'get',
-                                data:{'ticketid':".$ticketid."},
+                                data:{'ticketid':" . $ticketid . "},
                                 success : function(html){
-                                    $('#tooltip".$ticketid."').html(html);
+                                    $('#tooltip" . $ticketid . "').html(html);
                                 },
                             });
                         }, 2000);
@@ -2363,11 +2372,11 @@ class TicketController extends Controller
             $tooltip = '';
 
             foreach ($threads as $thread) {
-                $tooltip .= '<b>'.$thread->user->user_name.' ('.$thread->poster.')</b></br>'
+                $tooltip .= '<b>' . $thread->user->user_name . ' (' . $thread->poster . ')</b></br>'
-                    .$thread->purify().'<br><hr>';
+                    . $thread->purify() . '<br><hr>';
             }
 
-            $tooltip .= 'This ticket has '.$numThreads.' threads.';
+            $tooltip .= 'This ticket has ' . $numThreads . ' threads.';
 
             return $tooltip;
         }
@@ -2388,24 +2397,24 @@ class TicketController extends Controller
                     //                $sla_plan = Sla_plan::where('id', '=', $overdue->sla)->first();
 
                     $ovadate = $overdue->created_at;
-                    $new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days.' days')).'<br/><br/>';
+                    $new_date = date_add($ovadate, date_interval_create_from_date_string($workflow->days . ' days')) . '<br/><br/>';
                     if (date('Y-m-d H:i:s') > $new_date) {
                         $i++;
                         $overdue->status = 3;
                         $overdue->closed = 1;
                         $overdue->closed_at = date('Y-m-d H:i:s');
                         $overdue->save();
-//        if($workflow->send_email == 1) {
+                        //        if($workflow->send_email == 1) {
-//             $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
+                        //             $this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $overdue->dept_id), $to = ['name' => $user_name, 'email' => $email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'close-ticket'], $template_variables = ['ticket_number' => $ticket_number]);
-//        }
+                        //        }
                     }
                 }
                 // dd(count($value));
-//            if ($i > 0) {
+                //            if ($i > 0) {
-//                $tickets = new collection($value);
+                //                $tickets = new collection($value);
-//            } else {
+                //            } else {
-//                $tickets = null;
+                //                $tickets = null;
-//            }
+                //            }
             }
         } else {
         }
@@ -2457,6 +2466,7 @@ class TicketController extends Controller
             $ticket = Tickets::where('id', $thread->ticket_id)->first();
             $html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render();
             $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
             /**
              * This statement throws error with php7.1.
              *
@@ -2661,7 +2671,7 @@ class TicketController extends Controller
         if ($exist) {
             $content = \File::get($path);
             $type = \File::extension($path);
-            $base64 = 'data:image/'.$type.';base64,'.base64_encode($content);
+            $base64 = 'data:image/' . $type . ';base64,' . base64_encode($content);
         }
 
         return $base64;
@@ -2743,13 +2753,13 @@ class TicketController extends Controller
                 $rep = ($tickets->last_replier == 'client') ? '#F39C12'
                     : '#000';
 
-                            return "<center><input type='checkbox' name='select_all[]' id='".$tickets->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue ".$tickets->color.' '.$rep."' value='".$tickets->id."'></input></center>";
+                return "<center><input type='checkbox' name='select_all[]' id='" . $tickets->id . "' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue " . $tickets->color . ' ' . $rep . "' value='" . $tickets->id . "'></input></center>";
             })
             ->editColumn('title', function ($tickets) {
                 if (isset($tickets->ticket_title)) {
                     $string = utfEncoding($tickets->ticket_title);
                     if (strlen($string) > 25) {
-                                    $string = Str::limit($string, 30).'...';
+                        $string = Str::limit($string, 30) . '...';
                     }
                 } else {
                     $string = Lang::get('lang.no-subject');
@@ -2757,14 +2767,14 @@ class TicketController extends Controller
 
                 $collab = $tickets->countcollaborator;
                 if ($collab > 0) {
-                                $collabString = '&nbsp;<i class="fa fa-users" title="'.Lang::get('lang.ticket_has_collaborator').'"></i>';
+                    $collabString = '&nbsp;<i class="fa fa-users" title="' . Lang::get('lang.ticket_has_collaborator') . '"></i>';
                 } else {
                     $collabString = null;
                 }
 
                 $attachCount = $tickets->countattachment;
                 if ($attachCount > 0) {
-                                $attachString = '&nbsp;<i class="fa fa-paperclip" title="'.Lang::get('lang.ticket_has_attachments').'"></i>';
+                    $attachString = '&nbsp;<i class="fa fa-paperclip" title="' . Lang::get('lang.ticket_has_attachments') . '"></i>';
                 } else {
                     $attachString = '';
                 }
@@ -2782,58 +2792,58 @@ class TicketController extends Controller
                     $duedate = strtotime($tickets->duedate);
 
                     if ($duedate - $now < 0) {
-                                    $due = '&nbsp;<span style="background-color: rgba(221, 75, 57, 0.67) !important" title="'.Lang::get('lang.is_overdue').'" class="label label-danger">'.Lang::get('lang.overdue').'</span>';
+                        $due = '&nbsp;<span style="background-color: rgba(221, 75, 57, 0.67) !important" title="' . Lang::get('lang.is_overdue') . '" class="label label-danger">' . Lang::get('lang.overdue') . '</span>';
                     } else {
                         if (date('Ymd', $duedate) == date('Ymd', $now)) {
-                                        $due = '&nbsp;<span style="background-color: rgba(240, 173, 78, 0.67) !important" title="'.Lang::get('lang.going-overdue-today').'" class="label label-warning">'.Lang::get('lang.duetoday').'</span>';
+                            $due = '&nbsp;<span style="background-color: rgba(240, 173, 78, 0.67) !important" title="' . Lang::get('lang.going-overdue-today') . '" class="label label-warning">' . Lang::get('lang.duetoday') . '</span>';
                         }
                     }
                 }
 
-                            $thread_count = '('.$tickets->countthread.')';
+                $thread_count = '(' . $tickets->countthread . ')';
                 if (Lang::getLocale() == 'ar') {
-                                $thread_count = '&rlm;('.$tickets->countthread.')';
+                    $thread_count = '&rlm;(' . $tickets->countthread . ')';
                 }
 
                 $tooltip_script = self::tooltip($tickets->id);
 
-                            return "<div class='tooltip1' id='tool".$tickets->id."'>
+                return "<div class='tooltip1' id='tool" . $tickets->id . "'>
-                            <a href='".route('ticket.thread', [$tickets->id])."'>".$string."&nbsp;<span style='color:green'>".$thread_count."</span>
+                            <a href='" . route('ticket.thread', [$tickets->id]) . "'>" . $string . "&nbsp;<span style='color:green'>" . $thread_count . "</span>
-                            </a> <span><i style='color:green' title='".Lang::get('lang.ticket_created_source', ['source' => $source])."' class='".$css."'></i></span>".$collabString.$attachString.$due.$tooltip_script.
+                            </a> <span><i style='color:green' title='" . Lang::get('lang.ticket_created_source', ['source' => $source]) . "' class='" . $css . "'></i></span>" . $collabString . $attachString . $due . $tooltip_script .
-                                    "<span class='tooltiptext' id='tooltip".$tickets->id."' style='height:auto;width:300px;height:200px;overflow:scroll;background-color:#fff;color:black;border-radius:3px;border:2px solid gainsboro;position:absolute;z-index:1;top:150%;left:50%;margin-left:-23px;word-wrap:break-word;padding:10px;'>".Lang::get('lang.loading').'</span></div>';
+                    "<span class='tooltiptext' id='tooltip" . $tickets->id . "' style='height:auto;width:300px;height:200px;overflow:scroll;background-color:#fff;color:black;border-radius:3px;border:2px solid gainsboro;position:absolute;z-index:1;top:150%;left:50%;margin-left:-23px;word-wrap:break-word;padding:10px;'>" . Lang::get('lang.loading') . '</span></div>';
             })
             ->editColumn('ticket_number', function ($tickets) {
-                            return "<a href='".route('ticket.thread', [$tickets->id])."' class='$".ucfirst($tickets->priority)."*' title='".Lang::get('lang.click-here-to-see-more-details')."'>#".$tickets->ticket_number.'</a>';
+                return "<a href='" . route('ticket.thread', [$tickets->id]) . "' class='$" . ucfirst($tickets->priority) . "*' title='" . Lang::get('lang.click-here-to-see-more-details') . "'>#" . $tickets->ticket_number . '</a>';
             })
             ->editColumn('c_uname', function ($tickets) {
                 $from = $tickets->c_fname;
                 $url = route('user.show', $tickets->c_uid);
                 $name = $tickets->c_uname;
                 if ($from) {
-                                $name = utfEncoding($tickets->c_fname).' '.utfEncoding($tickets->c_lname);
+                    $name = utfEncoding($tickets->c_fname) . ' ' . utfEncoding($tickets->c_lname);
                 }
 
                 $color = '';
                 if ($tickets->verified == 0 || $tickets->verified == '0') {
-                                $color = "<i class='fa fa-exclamation-triangle'  title='".Lang::get('lang.accoutn-not-verified')."'></i>";
+                    $color = "<i class='fa fa-exclamation-triangle'  title='" . Lang::get('lang.accoutn-not-verified') . "'></i>";
                 }
 
-                            return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.strip_tags($name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".Str::limit(strip_tags($name), 30).' <span style="color:#f75959">'.$color.'</span></span></a>';
+                return "<a href='" . $url . "' title='" . Lang::get('lang.see-profile1') . ' ' . strip_tags($name) . '&apos;' . Lang::get('lang.see-profile2') . "'><span style='color:#508983'>" . Str::limit(strip_tags($name), 30) . ' <span style="color:#f75959">' . $color . '</span></span></a>';
             })
             ->editColumn('a_uname', function ($tickets) {
                 if ($tickets->assigned_to == null && $tickets->name == null) {
-                                return "<span style='color:red'>".Lang::get('lang.Unassigned').'</span>';
+                    return "<span style='color:red'>" . Lang::get('lang.Unassigned') . '</span>';
                 } else {
                     $assign = $tickets->assign_user_name;
                     if ($tickets->assigned_to != null) {
-                                    $assign = utfEncoding($tickets->a_fname).' '.utfEncoding($tickets->a_lname);
+                        $assign = utfEncoding($tickets->a_fname) . ' ' . utfEncoding($tickets->a_lname);
                         $url = route('user.show', $tickets->assigned_to);
 
-                                    return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.strip_tags($assign).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".mb_substr(strip_tags($assign), 0, 30, 'UTF-8').'</span></a>';
+                        return "<a href='" . $url . "' title='" . Lang::get('lang.see-profile1') . ' ' . strip_tags($assign) . '&apos;' . Lang::get('lang.see-profile2') . "'><span style='color:green'>" . mb_substr(strip_tags($assign), 0, 30, 'UTF-8') . '</span></a>';
                     } else {
                         $url1 = '#';
 
-                                    return "<a href='".$url1."' title='".Lang::get('lang.see-profile1').' '.ucfirst(strip_tags($tickets->name)).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".mb_substr(ucfirst(strip_tags($tickets->name)), 0, 30, 'UTF-8').'</span></a>';
+                        return "<a href='" . $url1 . "' title='" . Lang::get('lang.see-profile1') . ' ' . ucfirst(strip_tags($tickets->name)) . '&apos;' . Lang::get('lang.see-profile2') . "'><span style='color:green'>" . mb_substr(ucfirst(strip_tags($tickets->name)), 0, 30, 'UTF-8') . '</span></a>';
                     }
                 }
             })
@@ -2844,7 +2854,7 @@ class TicketController extends Controller
                     $updated = $tickets->updated_at;
                 }
 
-                            return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
+                return '<span style="display:none">' . $updated . '</span>' . UTC::usertimezone($updated);
             })
             ->rawColumns(['id', 'title', 'ticket_number', 'c_uname', 'a_uname', 'updated_at'])
             ->make();
@@ -3192,7 +3202,7 @@ class TicketController extends Controller
     {
         return DataTables::of($tickets)
             ->addColumn('id', function ($tickets) {
-                return "<input type='checkbox' name='select_all[]' id='".$tickets->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$tickets->id."'></input>";
+                return "<input type='checkbox' name='select_all[]' id='" . $tickets->id . "' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='" . $tickets->id . "'></input>";
             })
             ->addColumn('title', function ($tickets) {
                 if (isset($tickets->ticket_title)) {
@@ -3219,19 +3229,19 @@ class TicketController extends Controller
                 }
                 $tooltip_script = self::tooltip($tickets->id);
 
-                return "<div class='tooltip1' id='tool".$tickets->id."'>
+                return "<div class='tooltip1' id='tool" . $tickets->id . "'>
-                            <a href='".route('ticket.thread', [$tickets->id])."'>".ucfirst($string)."&nbsp;<span style='color:green'>(".$tickets->countthread.") <i class='".$css."'></i></span>
+                            <a href='" . route('ticket.thread', [$tickets->id]) . "'>" . ucfirst($string) . "&nbsp;<span style='color:green'>(" . $tickets->countthread . ") <i class='" . $css . "'></i></span>
-                            </a>".$collabString.$attachString.$tooltip_script.
+                            </a>" . $collabString . $attachString . $tooltip_script .
-                            "<span class='tooltiptext'  id='tooltip".$tickets->id."'>Loading...</span></div>";
+                    "<span class='tooltiptext'  id='tooltip" . $tickets->id . "'>Loading...</span></div>";
             })
             ->addColumn('ticket_number', function ($tickets) {
-                return "<a href='".route('ticket.thread', [$tickets->id])."' title='".$tickets->ticket_number."'>#".$tickets->ticket_number.'</a>';
+                return "<a href='" . route('ticket.thread', [$tickets->id]) . "' title='" . $tickets->ticket_number . "'>#" . $tickets->ticket_number . '</a>';
             })
             ->addColumn('priority', function ($tickets) {
                 $rep = ($tickets->last_replier == 'client') ? '#F39C12' : '#000';
                 $priority = $tickets->priority;
                 if ($priority != null) {
-                    $prio = '<button class="btn btn-xs '.$rep.'" style="background-color: '.$tickets->priority_color.'; color:#F7FBCB">'.ucfirst($tickets->priority).'</button>';
+                    $prio = '<button class="btn btn-xs ' . $rep . '" style="background-color: ' . $tickets->priority_color . '; color:#F7FBCB">' . ucfirst($tickets->priority) . '</button>';
                 } else {
                     $prio = $tickets->last_relier_role;
                 }
@@ -3243,25 +3253,25 @@ class TicketController extends Controller
                 $url = route('user.show', $tickets->user_id);
                 $name = '';
                 if ($from) {
-                    $name = $tickets->first_name.' '.$tickets->last_name;
+                    $name = $tickets->first_name . ' ' . $tickets->last_name;
                 } else {
                     $name = $tickets->user_name;
                 }
                 $color = '';
                 if ($tickets->verified == 0 || $tickets->verified == '0') {
-                    $color = "<i class='fa fa-exclamation-triangle'  title='".Lang::get('lang.accoutn-not-verified')."'></i>";
+                    $color = "<i class='fa fa-exclamation-triangle'  title='" . Lang::get('lang.accoutn-not-verified') . "'></i>";
                 }
 
-                return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->user_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:#508983'>".ucfirst(Str::limit($name, 30)).' <span style="color:#f75959">'.$color.'</span></span></a>';
+                return "<a href='" . $url . "' title='" . Lang::get('lang.see-profile1') . ' ' . ucfirst($tickets->user_name) . '&apos;' . Lang::get('lang.see-profile2') . "'><span style='color:#508983'>" . ucfirst(Str::limit($name, 30)) . ' <span style="color:#f75959">' . $color . '</span></span></a>';
             })
             ->addColumn('assign_user_name', function ($tickets) {
                 if ($tickets->assigned_to == null) {
-                    return "<span style='color:red'>".Lang::get('lang.Unassigned').'</span>';
+                    return "<span style='color:red'>" . Lang::get('lang.Unassigned') . '</span>';
                 } else {
                     $assign = $tickets->assign_user_name;
                     $url = route('user.show', $tickets->assigned_to);
 
-                    return "<a href='".$url."' title='".Lang::get('lang.see-profile1').' '.ucfirst($tickets->assign_first_name).'&apos;'.Lang::get('lang.see-profile2')."'><span style='color:green'>".ucfirst($tickets->assign_first_name).' '.ucfirst($tickets->assign_last_name).'</span></a>';
+                    return "<a href='" . $url . "' title='" . Lang::get('lang.see-profile1') . ' ' . ucfirst($tickets->assign_first_name) . '&apos;' . Lang::get('lang.see-profile2') . "'><span style='color:green'>" . ucfirst($tickets->assign_first_name) . ' ' . ucfirst($tickets->assign_last_name) . '</span></a>';
                 }
             })
             ->addColumn('updated_at', function ($tickets) {
@@ -3271,7 +3281,7 @@ class TicketController extends Controller
                     $updated = $tickets->updated_at;
                 }
 
-                    return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
+                return '<span style="display:none">' . $updated . '</span>' . UTC::usertimezone($updated);
             })
             ->addColumn('created_at', function ($tickets) {
                 $TicketDatarow = $tickets->created_at;
@@ -3280,7 +3290,7 @@ class TicketController extends Controller
                     $updated = $tickets->created_at;
                 }
 
-                    return '<span style="display:none">'.$updated.'</span>'.UTC::usertimezone($updated);
+                return '<span style="display:none">' . $updated . '</span>' . UTC::usertimezone($updated);
             })
             ->rawColumns(['id', 'title', 'ticket_number', 'priority', 'user_name', 'assign_user_name', 'updated_at', 'created_at'])
             ->make();

app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php

@@ -201,6 +201,7 @@ class TicketWorkflowController extends Controller
         } elseif ($condition == 'ends') {
             $return = $this->checkEnds($statement, $to_check);
         }
+
 //        elseif($condition == 'match') {
 //
 //        } elseif($condition == 'not_match') {

app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -29,6 +29,7 @@ use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
 use App\Model\helpdesk\Utility\Otp;
+use App\Model\helpdesk\Agent\Department;
 use App\User;
 // classes
 use Auth;
@@ -149,6 +150,7 @@ class UserController extends Controller
                 $query->orWhere('country_code', 'LIKE', '%'.$search.'%');
             });
         }
+
         // displaying list of users with chumper datatables
         // return \Datatable::collection(User::where('role', "!=", "admin")->get())
         return \Yajra\DataTables\Facades\DataTables::of($users)
@@ -338,6 +340,7 @@ class UserController extends Controller
 
                 return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
             }
+
 //            $user->save();
             /* redirect to Index page with Success Message */
             return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
@@ -676,6 +679,7 @@ class UserController extends Controller
         $user = new User();
         /* select the field where id = $id(request Id) */
         $users = $user->whereId($id)->first();
+
         /* Update the value by selected field  */
         /* Check whether function success or not */
         try {
@@ -697,6 +701,7 @@ class UserController extends Controller
 
                 $this->storeUserOrgRelation($id, $orgid);
             }
+
             /* redirect to Index page with Success Message */
             return redirect('user')->with('success', Lang::get('lang.User-profile-Updated-Successfully'));
         } catch (Exception $e) {
@@ -733,11 +738,13 @@ class UserController extends Controller
         $phonecode = $code->where('iso', '=', $location->iso_code)->first();
         $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
         $status = $settings->status;
-
+        $departments = Department::all();
         try {
-            return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))
+           return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user', 'departments'))
-                            ->with(['phonecode' => $phonecode->phonecode,
+    ->with([
-                                'verify'        => $status, ]);
+        'phonecode' => $phonecode->phonecode,
+        'verify'    => $status,
+    ]);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -932,6 +939,7 @@ class UserController extends Controller
             $user_org->org_id = $org->id;
             $user_org->user_id = $id;
             $user_org->save();
+
             // for success return 0
             return 0;
         }
@@ -956,6 +964,7 @@ class UserController extends Controller
         for ($i = 0; $i < $length; $i++) {
             $randomString .= $characters[rand(0, $charactersLength - 1)];
         }
+
         // return random string
         return $randomString;
     }
@@ -1061,6 +1070,7 @@ class UserController extends Controller
                     if (Hash::check(Input::get('otp'), $otp->otp)) {
                         Otp::where('user_id', '=', Input::get('u_id'))
                                 ->update(['otp' => '']);
+
                         // User::where('id', '=', $user->id)
                         //     ->update(['active' => 1]);
                         // $this->openTicketAfterVerification($user->id);

app/Http/Controllers/Agent/kb/ArticleController.php

@@ -68,6 +68,7 @@ class ArticleController extends Controller
                 ->select('id', 'name', 'description', 'publish_time', 'slug')
                 ->orderBy('publish_time', 'desc')
                 ->get();
+
         // returns chumper datatable
         return Datatable::Collection($articles)
 
@@ -136,6 +137,7 @@ class ArticleController extends Controller
     {
         /* get the attributes of the category */
         $category = $category->pluck('id', 'name');
+
         /* get the create page  */
         try {
             return view('themes.default1.agent.kb.article.create', compact('category'));
@@ -169,6 +171,7 @@ class ArticleController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into kb_article_relationship (category_id, article_id) values (?,?)', [$req, $id]);
         }
+
         /* insert the values to the article table  */
         try {
             $article->fill($request->except('slug'))->save();
@@ -203,6 +206,7 @@ class ArticleController extends Controller
         /* get the selected article and display it at edit page  */
         /* Get the selected article with id */
         $article = $article->whereId($id)->first();
+
         /* send to the edit page */
         try {
             return view('themes.default1.agent.kb.article.edit', compact('assign', 'article', 'category'));
@@ -244,6 +248,7 @@ class ArticleController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into kb_article_relationship (category_id, article_id) values (?,?)', [$req, $id]);
         }
+
         /* update the value to the table */
         try {
             $article->fill($request->all())->save();

app/Http/Controllers/Agent/kb/CategoryController.php

@@ -123,6 +123,7 @@ class CategoryController extends Controller
     {
         /* Get the all attributes in the category model */
         $category = $category->pluck('name', 'id')->toArray();
+
         /* get the view page to create new category with all attributes
           of category model */
         try {
@@ -146,6 +147,7 @@ class CategoryController extends Controller
         $sl = $request->input('name');
         $slug = Str::slug($sl, '-');
         $category->slug = $slug;
+
         // send success message to index page
         try {
             $category->fill($request->input())->save();
@@ -169,6 +171,7 @@ class CategoryController extends Controller
         /* get the atributes of the category model whose id == $id */
         $category = Category::whereId($id)->first();
         $categories = Category::pluck('name', 'id')->toArray();
+
         /* get the Edit page the selected category via id */
         return view('themes.default1.agent.kb.category.edit', compact('category', 'categories'));
     }
@@ -188,6 +191,7 @@ class CategoryController extends Controller
         $category = Category::where('id', $id)->first();
         $sl = $request->input('name');
         $slug = Str::slug($sl, '-');
+
         /* update the values at the table via model according with the request */
         //redirct to index page with success message
         try {
@@ -218,6 +222,7 @@ class CategoryController extends Controller
         } else {
             /*  delete the category selected, id == $id */
             $category = $category->whereId($id)->first();
+
             // redirect to index with success message
             try {
                 $category->delete();

app/Http/Controllers/Agent/kb/SettingsController.php

@@ -56,6 +56,7 @@ class SettingsController extends Controller
         /* get the setting where the id == 1 */
         $settings = $settings->whereId('1')->first();
         $time = $time->get();
+
         //$date = $date->get();
         return view('themes.default1.agent.kb.settings.settings', compact('date', 'settings', 'time'));
     }

app/Http/Controllers/Auth/AuthController.php

@@ -77,6 +77,7 @@ class AuthController extends Controller
         }
         //dd(\Config::get('services'));
         $s = Socialite::driver($provider)->redirect();
+
         //dd('dscd');
         return $s;
     }
@@ -114,6 +115,7 @@ class AuthController extends Controller
                 }
                 Auth::login($user);
             }
+
             //after login redirecting to home page
             return redirect('/');
         } catch (\Exception $ex) {

app/Http/Controllers/Client/helpdesk/FormController.php

@@ -21,6 +21,7 @@ use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
 use App\User;
+use App\Model\helpdesk\Agent\Location;
 use Exception;
 // classes
 use Form;
@@ -64,6 +65,7 @@ class FormController extends Controller
      */
     public function getForm(Help_topic $topic, CountryCode $code)
     {
+        $locations = Location::all();
         if (\Config::get('database.install') == '%0%') {
             return \Redirect::route('licence');
         }
@@ -85,7 +87,7 @@ class FormController extends Controller
 
             [$max_size_in_bytes, $max_size_in_actual] = $this->fileUploadController->file_upload_max_size();
 
-            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory', 'max_size_in_bytes', 'max_size_in_actual'))->with('phonecode', $phonecode);
+            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory', 'max_size_in_bytes', 'max_size_in_actual', 'locations'))->with('phonecode', $phonecode);
         } else {
             return \Redirect::route('home');
         }
@@ -113,29 +115,29 @@ class FormController extends Controller
                         $form_fields = explode(',', $form_data->value);
                         $var = '';
                         foreach ($form_fields as $form_field) {
-                            $var .= '<option value="'.$form_field.'">'.$form_field.'</option>';
+                            $var .= '<option value="' . $form_field . '">' . $form_field . '</option>';
                         }
-                        echo '<br/><label>'.ucfirst($form_data->label).'</label><select class="form-control" name="'.$form_data->name.'">'.$var.'</select>';
+                        echo '<br/><label>' . ucfirst($form_data->label) . '</label><select class="form-control" name="' . $form_data->name . '">' . $var . '</select>';
                     } elseif ($form_data->type == 'radio') {
                         $type2 = $form_data->value;
                         $vals = explode(',', $type2);
-                        echo '<br/><label>'.ucfirst($form_data->label).'</label><br/>';
+                        echo '<br/><label>' . ucfirst($form_data->label) . '</label><br/>';
                         foreach ($vals as $val) {
-                            echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'"> '.$form_data->value.'&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;';
+                            echo '<input type="' . $form_data->type . '" name="' . $form_data->name . '"> ' . $form_data->value . '&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;';
                         }
                         echo '<br/>';
                     } elseif ($form_data->type == 'textarea') {
                         $type3 = $form_data->value;
-                        echo '<br/><label>'.$form_data->label.'</label></br><textarea id="unique-textarea" name="'.$form_data->name.'" class="form-control" style="height:15%;"></textarea>';
+                        echo '<br/><label>' . $form_data->label . '</label></br><textarea id="unique-textarea" name="' . $form_data->name . '" class="form-control" style="height:15%;"></textarea>';
                     } elseif ($form_data->type == 'checkbox') {
                         $type4 = $form_data->value;
                         $checks = explode(',', $type4);
-                        echo '<br/><label>'.ucfirst($form_data->label).'</label><br/>';
+                        echo '<br/><label>' . ucfirst($form_data->label) . '</label><br/>';
                         foreach ($checks as $check) {
-                            echo '<input type="'.$form_data->type.'" name="'.$form_data->name.'">&nbsp&nbsp'.$check;
+                            echo '<input type="' . $form_data->type . '" name="' . $form_data->name . '">&nbsp&nbsp' . $check;
                         }
                     } else {
-                        echo '<br/><label>'.ucfirst($form_data->label).'</label><input type="'.$form_data->type.'" class="form-control"   name="'.$form_data->name.'" />';
+                        echo '<br/><label>' . ucfirst($form_data->label) . '</label><input type="' . $form_data->type . '" class="form-control"   name="' . $form_data->name . '" />';
                     }
                 }
                 echo '<br/><br/>';
@@ -238,26 +240,27 @@ class FormController extends Controller
                 if ($attachments != null) {
                     $storage = new \App\FaveoStorage\Controllers\StorageController();
                     $storage->saveAttachments($thread->id, $attachments);
-//                    foreach ($attachments as $attachment) {
+                    //                    foreach ($attachments as $attachment) {
-//                        if ($attachment != null) {
+                    //                        if ($attachment != null) {
-//                            $name = $attachment->getClientOriginalName();
+                    //                            $name = $attachment->getClientOriginalName();
-//                            $type = $attachment->getClientOriginalExtension();
+                    //                            $type = $attachment->getClientOriginalExtension();
-//                            $size = $attachment->getSize();
+                    //                            $size = $attachment->getSize();
-//                            $data = file_get_contents($attachment->getRealPath());
+                    //                            $data = file_get_contents($attachment->getRealPath());
-//                            $attachPath = $attachment->getRealPath();
+                    //                            $attachPath = $attachment->getRealPath();
-//                            $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
+                    //                            $ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
-//                        }
+                    //                        }
-//                    }
+                    //                    }
                 }
+
                 // dd($result);
-                return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is').' '.$result[0].'. ');
+                return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is') . ' ' . $result[0] . '. ');
             } else {
                 return Redirect::back()->withInput($request->except('password'))->with('fails', Lang::get('lang.failed-to-create-user-tcket-as-mobile-has-been-taken'));
             }
         } catch (\Exception $ex) {
             return redirect()->back()->with('fails', $ex->getMessage());
         }
-//        dd($result);
+        //        dd($result);
     }
 
     /**
@@ -275,7 +278,7 @@ class FormController extends Controller
                 $tickets = Tickets::where('id', '=', $id)->first();
                 $thread = Ticket_Thread::where('ticket_id', '=', $tickets->id)->first();
 
-                $subject = $thread->title.'[#'.$tickets->ticket_number.']';
+                $subject = $thread->title . '[#' . $tickets->ticket_number . ']';
                 $body = $comment;
 
                 $user_cred = User::where('id', '=', $tickets->user_id)->first();

app/Http/Controllers/Client/helpdesk/GuestController.php

@@ -209,6 +209,7 @@ class GuestController extends Controller
         $tickets = $tickets->where('user_id', '=', $user_id)->first();
         //dd($ticket);
         $thread = $thread->where('ticket_id', $tickets->id)->first();
+
         //dd($thread);
         // $tickets = $tickets->whereId($id)->first();
         return view('themes.default1.client.guest-user.view_ticket', compact('thread', 'tickets'));
@@ -424,6 +425,7 @@ class GuestController extends Controller
                     if (Hash::check(Input::get('otp'), $otp->otp)) {
                         Otp::where('user_id', '=', Input::get('u_id'))
                             ->update(['otp' => '']);
+
                         // User::where('id', '=', $user->id)
                         //     ->update(['active' => 1]);
                         // $this->openTicketAfterVerification($user->id);

app/Http/Controllers/Client/kb/UserController.php

@@ -141,6 +141,7 @@ class UserController extends Controller
         /* from whole attribute pick the article_id */
         $article_id = $all->pluck('article_id');
         $categorys = $category->get();
+
         /* direct to view with $article_id */
         return view('themes.default1.client.kb.article-list.category', compact('all', 'id', 'categorys', 'article_id'));
     }

app/Http/Controllers/Common/ExcelController.php

@@ -15,6 +15,7 @@ class ExcelController extends Controller
         if (count($data) == 0) {
             throw new Exception('No data');
         }
+
         //dd(Excel::download(new UserExport($data), $filename.'.'.'xls'));
         return Excel::download(new UserExport($data), $filename.'.'.'xlsx');
     }

app/Http/Controllers/Common/SettingsController.php

@@ -553,6 +553,7 @@ class SettingsController extends Controller
                 $attributes[$key]['author'] = $field['author'];
             }
         }
+
         //dd($attributes);
         return $attributes;
     }

app/Http/Controllers/Update/UpgradeController.php

@@ -169,6 +169,7 @@ class UpgradeController extends Controller
                 }
             }
             echo '</ul>';
+
             //Artisan::call('migrate', ['--force' => true]);
             return true;
         } catch (Exception $ex) {
@@ -397,6 +398,7 @@ class UpgradeController extends Controller
         try {
             if (Utility::getFileVersion() > Utility::getDatabaseVersion()) {
                 $url = url('database-upgrade');
+
                 //$string = "Your Database is outdated please upgrade <a href=$url>Now !</a>";
                 return view('themes.default1.update.database', compact('url'));
             } else {

app/Model/helpdesk/Agent/Department.php

@@ -13,4 +13,9 @@ class Department extends BaseModel
         'template_set', 'auto_ticket_response', 'auto_message_response',
         'auto_response_email', 'recipient', 'group_access', 'department_sign',
     ];
+
+        public function users()
+    {
+        return $this->hasMany(User::class, 'dept_id', 'id');
+    }
 }

app/Model/helpdesk/Agent/Location.php

@@ -0,0 +1,16 @@
+<?php
+
+namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class Location extends Model
+{
+    use HasFactory;
+	 protected $primaryKey = 'locationid';
+    public $incrementing = true;
+    protected $keyType = 'int';
+
+    protected $fillable = ['locationname'];
+}

app/Model/helpdesk/Ticket/Tickets.php

@@ -3,17 +3,46 @@
 namespace App\Model\helpdesk\Ticket;
 
 use App\BaseModel;
+use App\Model\helpdesk\Agent\Location;
 
 class Tickets extends BaseModel
 {
     protected $table = 'tickets';
 
-    protected $fillable = ['id', 'ticket_number', 'num_sequence', 'user_id', 'priority_id', 'sla', 'help_topic_id', 'max_open_ticket', 'captcha', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'is_transfer', 'transfer_at', 'reopened_at', 'duedate', 'closed_at', 'last_message_at', 'last_response_at', 'created_at', 'updated_at', 'assigned_to'];
+    protected $fillable = [
+        'id',
+        'ticket_number',
+        'num_sequence',
+        'user_id',
+        'priority_id',
+        'sla',
+        'help_topic_id',
+        'max_open_ticket',
+        'captcha',
+        'status',
+        'lock_by',
+        'lock_at',
+        'source',
+        'isoverdue',
+        'reopened',
+        'isanswered',
+        'is_deleted',
+        'closed',
+        'is_transfer',
+        'transfer_at',
+        'reopened_at',
+        'duedate',
+        'closed_at',
+        'last_message_at',
+        'last_response_at',
+        'created_at',
+        'updated_at',
+        'assigned_to',
+        'locationid'  // <-- Thêm locationid vào đây
+    ];
+
+    // Các quan hệ cũ...
 
-//        public function attach(){
-//            return $this->hasMany('App\Model\helpdesk\Ticket\Ticket_attachments',);
-//
-//        }
     public function thread()
     {
         return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Thread::class, 'ticket_id');
@@ -37,6 +66,12 @@ class Tickets extends BaseModel
         return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Form_Data::class, 'ticket_id');
     }
 
+    // Thêm quan hệ location mới
+    public function location()
+    {
+        return $this->belongsTo(Location::class, 'locationid', 'locationid');
+    }
+
     public function extraFields()
     {
         $id = $this->attributes['id'];

app/User.php

@@ -8,6 +8,7 @@ use Illuminate\Contracts\Auth\Authenticatable as AuthenticatableContract;
 use Illuminate\Contracts\Auth\CanResetPassword as CanResetPasswordContract;
 use Illuminate\Database\Eloquent\Model;
 use Tymon\JWTAuth\Contracts\JWTSubject as AuthenticatableUserContract;
+use App\Model\helpdesk\Agent\Department;
 
 class User extends Model implements AuthenticatableContract, CanResetPasswordContract, AuthenticatableUserContract
 {
@@ -26,10 +27,13 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
      *
      * @var array
      */
-    protected $fillable = ['user_name', 'email', 'password', 'active', 'first_name', 'last_name', 'ban', 'ext', 'mobile', 'profile_pic',
+   protected $fillable = [
+    'user_name', 'email', 'password', 'active', 'first_name', 'last_name', 'ban', 'ext', 'mobile', 'profile_pic',
     'phone_number', 'company', 'agent_sign', 'account_type', 'account_status',
     'assign_group', 'primary_dpt', 'agent_tzone', 'daylight_save', 'limit_access',
-        'directory_listing', 'vacation_mode', 'role', 'internal_note', 'country_code', 'not_accept_ticket', 'is_delete', ];
+    'directory_listing', 'vacation_mode', 'role', 'internal_note', 'country_code', 'not_accept_ticket', 'is_delete',
+    'dept_id', // <-- bổ sung trường dept_id vào đây
+];
 
     /**
      * The attributes excluded from the model's JSON form.
@@ -175,6 +179,11 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
     {
         return $this->name();
     }
+    public function department()
+    {
+        // User.dept_id là foreign key, Department.id là primary key
+        return $this->belongsTo(Department::class, 'dept_id', 'id');
+    }
 
     public function getFirstNameAttribute($value)
     {

config/app.php

@@ -101,6 +101,7 @@ return [
      */
     'key'    => env('APP_KEY', 'base64:h3KjrHeVxyE+j6c8whTAs2YI+7goylGZ/e2vElgXT6I='),
     'cipher' => 'AES-256-CBC',
+	'key' => 'base64:MwXqXnQ6V0nvPvN6cKybA2nKFtAyYv9FItYX0ZrB67g=',  // dán key thật vào đây
     /*
       |--------------------------------------------------------------------------
       | Logging Configuration

database/migrations/2025_08_02_034829_create_locations_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+   public function up()
+{
+    Schema::create('locations', function (Blueprint $table) {
+        $table->id('locationid');
+        $table->string('locationname');
+       // $table->timestamps();
+    });
+}
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('locations');
+    }
+};

database/migrations/2025_08_02_041258_add_locationid_to_tickets_table.php

@@ -0,0 +1,30 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+public function up()
+{
+    Schema::table('tickets', function (Blueprint $table) {
+        $table->unsignedBigInteger('locationid')->nullable();
+        $table->foreign('locationid')->references('locationid')->on('locations')->onDelete('set null');
+    });
+}
+
+public function down()
+{
+    Schema::table('tickets', function (Blueprint $table) {
+        $table->dropForeign(['locationid']);
+        $table->dropColumn('locationid');
+    });
+}
+
+};

database/migrations/2025_08_02_075824_add_dept_id_to_users_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+   public function up()
+{
+    Schema::table('users', function (Blueprint $table) {
+        $table->unsignedInteger('dept_id')->nullable()->after('id');
+    });
+}
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+{
+    Schema::table('users', function (Blueprint $table) {
+        $table->dropColumn('dept_id');
+    });
+}
+};

database/seeders/LocationSeeder.php

@@ -0,0 +1,25 @@
+<?php
+
+namespace Database\Seeders;
+
+use Illuminate\Database\Console\Seeds\WithoutModelEvents;
+use Illuminate\Database\Seeder;
+use App\Location;  // <--- Thêm dòng này
+class LocationSeeder extends Seeder
+{
+    /**
+     * Run the database seeds.
+     *
+     * @return void
+     */
+   public function run()
+    {
+        Location::insert([
+            ['locationname' => 'Hà Nội'],
+            ['locationname' => 'Đà Nẵng'],
+            ['locationname' => 'TP. Hồ Chí Minh'],
+            ['locationname' => 'Cần Thơ'],
+            ['locationname' => 'Huế'],
+        ]);
+    }
+}

lang/vi/pagination.php

@@ -0,0 +1,18 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Pagination Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | The following language lines are used by the paginator library to build
+      | the simple pagination links. You are free to change them to anything
+      | you want to customize your views to better match your application.
+      |
+     */
+
+    'previous' => '&laquo; Trước',
+    'next'     => 'Tiếp &raquo;',
+];

lang/vi/passwords.php

@@ -0,0 +1,22 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Password Reminder Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | The following language lines are the default lines which match reasons
+      | that are given by the password broker for a password update attempt
+      | has failed, such as for an invalid token or invalid new password.
+      |
+     */
+
+   'password' => 'Mật khẩu phải chứa ít nhất sáu ký tự để có thể xác nhận.',
+'user'     => "Chúng tôi không thể tìm thấy người dùng với địa chỉ email này.",
+'token'    => 'Mã đặt lại mật khẩu này không hợp lệ.',
+'sent'     => 'Chúng tôi đã gửi liên kết đặt lại mật khẩu qua email cho bạn!',
+'reset'    => 'Mật khẩu của bạn đã được đặt lại.',
+
+];

lang/vi/validation.php

@@ -0,0 +1,102 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Validation Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | Các dòng ngôn ngữ sau chứa các thông báo lỗi mặc định được sử dụng bởi
+      | lớp validator. Một số quy tắc có nhiều phiên bản khác nhau như
+      | quy tắc kích thước. Bạn có thể tùy chỉnh từng thông báo tại đây.
+      |
+     */
+
+    'accepted'   => ':attribute phải được chấp nhận.',
+    'active_url' => ':attribute không phải là một URL hợp lệ.',
+    'after'      => ':attribute phải là ngày sau ngày :date.',
+    'alpha'      => ':attribute chỉ được chứa các chữ cái.',
+    'alpha_dash' => ':attribute chỉ được chứa các chữ cái, số và dấu gạch ngang.',
+    'alpha_num'  => ':attribute chỉ được chứa các chữ cái và số.',
+    'array'      => ':attribute phải là một mảng.',
+    'before'     => ':attribute phải là ngày trước ngày :date.',
+    'between'    => [
+        'numeric' => ':attribute phải nằm giữa :min và :max.',
+        'file'    => ':attribute phải nằm giữa :min và :max kilobyte.',
+        'string'  => ':attribute phải nằm giữa :min và :max ký tự.',
+        'array'   => ':attribute phải có từ :min đến :max phần tử.',
+    ],
+    'boolean'        => 'Trường :attribute phải là true hoặc false.',
+    'confirmed'      => 'Xác nhận :attribute không khớp.',
+    'date'           => ':attribute không phải là ngày hợp lệ.',
+    'date_format'    => ':attribute không khớp với định dạng :format.',
+    'different'      => ':attribute và :other phải khác nhau.',
+    'digits'         => ':attribute phải có :digits chữ số.',
+    'digits_between' => ':attribute phải có từ :min đến :max chữ số.',
+    'email'          => ':attribute phải là một địa chỉ email hợp lệ.',
+    'filled'         => 'Trường :attribute là bắt buộc.',
+    'exists'         => ':attribute đã chọn không hợp lệ.',
+    'image'          => ':attribute phải là một hình ảnh.',
+    'in'             => ':attribute đã chọn không hợp lệ.',
+    'integer'        => ':attribute phải là số nguyên.',
+    'ip'             => ':attribute phải là địa chỉ IP hợp lệ.',
+    'max'            => [
+        'numeric' => ':attribute không được lớn hơn :max.',
+        'file'    => ':attribute không được lớn hơn :max kilobyte.',
+        'string'  => ':attribute không được lớn hơn :max ký tự.',
+        'array'   => ':attribute không được có nhiều hơn :max phần tử.',
+    ],
+    'mimes' => ':attribute phải là tệp có định dạng: :values.',
+    'min'   => [
+        'numeric' => ':attribute phải ít nhất là :min.',
+        'file'    => ':attribute phải ít nhất là :min kilobyte.',
+        'string'  => ':attribute phải ít nhất là :min ký tự.',
+        'array'   => ':attribute phải có ít nhất :min phần tử.',
+    ],
+    'not_in'               => ':attribute đã chọn không hợp lệ.',
+    'numeric'              => ':attribute phải là một số.',
+    'regex'                => 'Định dạng của :attribute không hợp lệ.',
+    'required'             => 'Trường :attribute là bắt buộc.',
+    'required_if'          => 'Trường :attribute là bắt buộc khi :other là :value.',
+    'required_with'        => 'Trường :attribute là bắt buộc khi :values có mặt.',
+    'required_with_all'    => 'Trường :attribute là bắt buộc khi tất cả :values có mặt.',
+    'required_without'     => 'Trường :attribute là bắt buộc khi :values không có mặt.',
+    'required_without_all' => 'Trường :attribute là bắt buộc khi không có :values nào có mặt.',
+    'same'                 => 'Trường :attribute và :other phải khớp nhau.',
+    'size'                 => [
+        'numeric' => ':attribute phải có kích thước bằng :size.',
+        'file'    => ':attribute phải có kích thước bằng :size kilobyte.',
+        'string'  => ':attribute phải có độ dài bằng :size ký tự.',
+        'array'   => ':attribute phải chứa :size phần tử.',
+    ],
+    'unique'   => ':attribute đã được sử dụng.',
+    'url'      => 'Định dạng của :attribute không hợp lệ.',
+    'timezone' => ':attribute phải là một múi giờ hợp lệ.',
+    /*
+      |--------------------------------------------------------------------------
+      | Custom Validation Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | Bạn có thể chỉ định các thông báo tùy chỉnh cho các thuộc tính bằng cách sử dụng
+      | quy ước "attribute.rule" để đặt tên dòng. Việc này giúp bạn nhanh chóng
+      | chỉ định thông báo tùy chỉnh cho một quy tắc cụ thể.
+      |
+     */
+    'custom' => [
+        'attribute-name' => [
+            'rule-name' => 'custom-message',
+        ],
+    ],
+    /*
+      |--------------------------------------------------------------------------
+      | Custom Validation Attributes
+      |--------------------------------------------------------------------------
+      |
+      | Các dòng ngôn ngữ sau được sử dụng để thay thế các ký hiệu thuộc tính
+      | bằng các tên dễ đọc hơn như Địa chỉ Email thay vì "email". Việc này giúp
+      | các thông báo trở nên dễ hiểu hơn.
+      |
+     */
+    'attributes' => [],
+];

resources/views/themes/default1/agent/helpdesk/ticket/new.blade.php

@@ -1,19 +1,19 @@
 @extends('themes.default1.agent.layout.agent')
 
 @section('Tickets')
-class="nav-link active"
+    class="nav-link active"
 @stop
 
 @section('ticket-bar')
-active
+    active
 @stop
 
 @section('newticket')
-class="nav-link active"
+    class="nav-link active"
 @stop
 
 @section('ticket')
-class="active"
+    class="active"
 @stop
 <style>
     .clear-input {
@@ -26,60 +26,60 @@ class="active"
     }
 </style>
 @section('PageHeader')
-<h1>{{Lang::get('lang.tickets')}}</h1>
+    <h1>{{ Lang::get('lang.tickets') }}</h1>
 @stop
 
 @section('content')
 
-<!-- Main content -->
+    <!-- Main content -->
-{!! Form::open(['route'=>'post.newticket','method'=>'post','id'=>'form']) !!}
+    {!! Form::open(['route' => 'post.newticket', 'method' => 'post', 'id' => 'form']) !!}
-@if(Session::has('success'))       
+    @if (Session::has('success'))
-<div class="alert alert-success alert-dismissable">
+        <div class="alert alert-success alert-dismissable">
             <i class="fas fa-check-circle"></i>
             <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-    {{Session::get('success')}}
+            {{ Session::get('success') }}
-</div>
+        </div>
-@endif
+    @endif
-<!-- failure message -->
+    <!-- failure message -->
-@if(Session::has('fails'))
+    @if (Session::has('fails'))
-<div class="alert alert-danger alert-dismissable">
+        <div class="alert alert-danger alert-dismissable">
             <i class="fas fa-ban"></i>
             <b>{!! Lang::get('lang.alert') !!}!</b>
             <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-    {{Session::get('fails')}}
+            {{ Session::get('fails') }}
-</div>
+        </div>
-@endif
+    @endif
-@if(Session::has('errors'))
+    @if (Session::has('errors'))
-<div class="alert alert-danger alert-dismissable">
+        <div class="alert alert-danger alert-dismissable">
             <i class="fas fa-ban"></i>
             <b>{!! Lang::get('lang.alert') !!}!</b>
             <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-    <br/>
+            <br />
-    @if($errors->first('email'))
+            @if ($errors->first('email'))
                 <li class="error-message-padding">{!! $errors->first('email', ':message') !!}</li>
             @endif
-    @if($errors->first('first_name'))
+            @if ($errors->first('first_name'))
                 <li class="error-message-padding">{!! $errors->first('first_name', ':message') !!}</li>
             @endif
-    @if($errors->first('phone'))
+            @if ($errors->first('phone'))
                 <li class="error-message-padding">{!! $errors->first('phone', ':message') !!}</li>
             @endif
-    @if($errors->first('subject'))
+            @if ($errors->first('subject'))
                 <li class="error-message-padding">{!! $errors->first('subject', ':message') !!}</li>
             @endif
-    @if($errors->first('body'))
+            @if ($errors->first('body'))
                 <li class="error-message-padding">{!! $errors->first('body', ':message') !!}</li>
             @endif
-    @if($errors->first('code'))
+            @if ($errors->first('code'))
                 <li class="error-message-padding">{!! $errors->first('code', ':message') !!}</li>
             @endif
-    @if($errors->first('mobile'))
+            @if ($errors->first('mobile'))
                 <li class="error-message-padding">{!! $errors->first('mobile', ':message') !!}</li>
             @endif
-</div>
+        </div>
-@endif
+    @endif
 
-<div class="card card-light">
+    <div class="card card-light">
 
         <div class="card-header" id='box-header1'>
             <h3 class="card-title">{!! Lang::get('lang.create_ticket') !!}</h3>
@@ -100,20 +100,20 @@ class="active"
                             <div class="col-md-4">
                                 <!-- email -->
                                 <div class="form-group {{ $errors->has('email') ? 'has-error' : '' }}">
-                                {!! Form::label('email',Lang::get('lang.email')) !!}
+                                    {!! Form::label('email', Lang::get('lang.email')) !!}
                                     @if ($email_mandatory->status == 1)
                                         <span class="text-red"> *</span>
                                     @endif
 
-                                {!! Form::text('email',null,['class' => 'form-control', 'id' => 'email']) !!}
+                                    {!! Form::text('email', null, ['class' => 'form-control', 'id' => 'email']) !!}
                                 </div>
                             </div>
 
                             <div class="col-md-4">
                                 <!-- email -->
                                 <div class="form-group {{ $errors->has('first_name') ? 'has-error' : '' }}">
-                                {!! Form::label('email',Lang::get('lang.first_name')) !!} <span class="text-red"> *</span>
+                                    {!! Form::label('email', Lang::get('lang.first_name')) !!} <span class="text-red"> *</span>
-                               <!--  {!! Form::text('email',null,['class' => 'form-control'],['id' => 'email']) !!} -->
+                                    <!--  {!! Form::text('email', null, ['class' => 'form-control'], ['id' => 'email']) !!} -->
                                     <input type="text" name="first_name" id="first_name" class="form-control">
                                 </div>
                             </div>
@@ -121,7 +121,7 @@ class="active"
                             <div class="col-md-4">
                                 <!-- full name -->
                                 <div class="form-group {{ $errors->has('last_name') ? 'has-error' : '' }}">
-                                {!! Form::label('fullname',Lang::get('lang.last_name')) !!} <span class="text-red"></span>
+                                    {!! Form::label('fullname', Lang::get('lang.last_name')) !!} <span class="text-red"></span>
                                     <input type="text" name="last_name" id="last_name" class="form-control">
                                 </div>
                             </div>
@@ -129,12 +129,17 @@ class="active"
                         <div class="row">
                             <div class="col-md-1 form-group {{ Session::has('country_code_error') ? 'has-error' : '' }}">
                                 <div class="form-group {{ $errors->has('code') ? 'has-error' : '' }}">
-                            {!! Form::label('code',Lang::get('lang.country-code')) !!}
+                                    {!! Form::label('code', Lang::get('lang.country-code')) !!}
                                     @if ($email_mandatory->status == 0 || $settings->status == 1)
                                         <span class="text-red"> *</span>
                                     @endif
 
-                            {!! Form::text('code',null,['class' => 'form-control', 'id' => 'country_code', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
+                                    {!! Form::text('code', null, [
+                                        'class' => 'form-control',
+                                        'id' => 'country_code',
+                                        'placeholder' => $phonecode,
+                                        'title' => Lang::get('lang.enter-country-phone-code'),
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-5">
@@ -144,14 +149,14 @@ class="active"
                                     @if ($email_mandatory->status == 0 || $settings->status == 1)
                                         <span class="text-red"> *</span>
                                     @endif
-                                {!! Form::input('number','mobile',null,['class' => 'form-control', 'id' => 'mobile']) !!}
+                                    {!! Form::input('number', 'mobile', null, ['class' => 'form-control', 'id' => 'mobile']) !!}
                                 </div>
                             </div>
                             <div class="col-md-6">
                                 <!-- phone -->
                                 <div class="form-group {{ $errors->has('phone') ? 'has-error' : '' }}">
                                     <label>{!! Lang::get('lang.phone') !!}:</label>
-                                {!! Form::input('number','phone',null,['class' => 'form-control', 'id' => 'phone_number']) !!}
+                                    {!! Form::input('number', 'phone', null, ['class' => 'form-control', 'id' => 'phone_number']) !!}
                                     {!! $errors->first('phone', '<spam class="help-block text-red">:message</spam>') !!}
                                 </div>
                             </div>
@@ -185,7 +190,10 @@ class="active"
                                     <label>{!! Lang::get('lang.help_topic') !!}:</label>
                                     <!-- helptopic -->
                                     <?php $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->select('topic', 'id')->get(); ?>
-                                {!! Form::select('helptopic', ['Helptopic'=>$helptopic->pluck('topic','id')->toArray()],null,['class' => 'form-control select','id'=>'selectid']) !!}
+                                    {!! Form::select('helptopic', ['Helptopic' => $helptopic->pluck('topic', 'id')->toArray()], null, [
+                                        'class' => 'form-control select',
+                                        'id' => 'selectid',
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-3">
@@ -193,15 +201,18 @@ class="active"
                                 <div class="form-group">
                                     <label>{!! Lang::get('lang.sla_plan') !!}:</label>
                                     <?php $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->select('grace_period', 'id')->get(); ?>
-                                {!! Form::select('sla', ['SLA'=>$sla_plan->pluck('grace_period','id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select('sla', ['SLA' => $sla_plan->pluck('grace_period', 'id')->toArray()], null, [
+                                        'class' => 'form-control select',
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-3">
                                 <!-- due date -->
                                 <div class="form-group" id="duedate">
                                     <label>{!! Lang::get('lang.due_date') !!}:</label>
-                                {!! Form::text('duedate',null,['class' => 'form-control','id'=>'datemask']) !!}
+                                    {!! Form::text('duedate', null, ['class' => 'form-control', 'id' => 'datemask']) !!}
-                                <button class="btn  clear-input" id="duedates" style="display: none" type="button"><i class="fas fa-times"></i></button>
+                                    <button class="btn  clear-input" id="duedates" style="display: none" type="button"><i
+                                            class="fas fa-times"></i></button>
                                 </div>
                             </div>
                             <div class="col-md-3">
@@ -209,7 +220,12 @@ class="active"
                                 <div class="form-group">
                                     <label>{!! Lang::get('lang.assign_to') !!}:</label>
                                     <?php $agents = App\User::where('role', '!=', 'user')->where('active', '=', 1)->get(); ?>
-                                {!! Form::select('assignto', [''=>'Select an Agent','Agents'=>$agents->pluck('first_name','id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select(
+                                        'assignto',
+                                        ['' => 'Select an Agent', 'Agents' => $agents->pluck('first_name', 'id')->toArray()],
+                                        null,
+                                        ['class' => 'form-control select'],
+                                    ) !!}
                                 </div>
                             </div>
                             <div id="response" class="col-md-6 form-group"></div>
@@ -238,10 +254,27 @@ class="active"
                                     <label>{!! Lang::get('lang.subject') !!}:<span class="text-red"> *</span></label>
                                 </div>
                                 <div class="col-md-11">
-                                {!! Form::text('subject',null,['class' => 'form-control']) !!}
+                                    {!! Form::text('subject', null, ['class' => 'form-control']) !!}
                                 </div>
                             </div>
                         </div>
+                        <div class="form-group row">
+                            <div class="col-md-1">
+                                <label for="location">Vị trí:</label>
+                            </div>
+                            <div class="col-md-7">
+                                <select name="location" class="form-control">
+                                    <option value="">-- Chọn vị trí --</option>
+                                    @foreach ($locations as $loc)
+                                        <option value="{{ $loc->id }}"
+                                            {{ old('location') == $loc->id ? 'selected' : '' }}>
+                                            {{ $loc->locationname }}
+                                        </option>
+                                    @endforeach
+                                </select>
+                            </div>
+                        </div>
+
                         <div class="form-group {{ $errors->has('body') ? 'has-error' : '' }}">
                             <!-- details -->
                             <div class="row">
@@ -249,7 +282,11 @@ class="active"
                                     <label>{!! Lang::get('lang.detail') !!}:<span class="text-red"> *</span></label>
                                 </div>
                                 <div class="col-md-11">
-                                {!! Form::textarea('body',null,['class' => 'form-control','id' => 'body', 'style'=>"width:100%; height:150px;"]) !!}
+                                    {!! Form::textarea('body', null, [
+                                        'class' => 'form-control',
+                                        'id' => 'body',
+                                        'style' => 'width:100%; height:150px;',
+                                    ]) !!}
 
                                 </div>
                             </div>
@@ -261,12 +298,18 @@ class="active"
                                     <label>{!! Lang::get('lang.priority') !!}:</label>
                                 </div>
                                 <div class="col-md-5">
-                                <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get(); ?>
+                                    <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
-                                {!! Form::select('priority', [Lang::get('lang.priorities')=>$Priority->pluck('priority_desc','priority_id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select(
+                                        'priority',
+                                        [Lang::get('lang.priorities') => $Priority->pluck('priority_desc', 'priority_id')->toArray()],
+                                        null,
+                                        ['class' => 'form-control select'],
+                                    ) !!}
                                 </div>
 
                             </div>
                         </div>
+
                     </div>
                 </div>
             </div>
@@ -275,36 +318,40 @@ class="active"
         <div class="card-footer">
             <div class="row">
                 <div class="col-md-3">
-                <input type="submit" value="{!! Lang::get('lang.create_ticket') !!}" class="btn btn-primary" onclick="this.disabled=true;this.value='Sending, please wait...';this.form.submit();">
+                    <input type="submit" value="{!! Lang::get('lang.create_ticket') !!}" class="btn btn-primary"
+                        onclick="this.disabled=true;this.value='Sending, please wait...';this.form.submit();">
                 </div>
             </div>
         </div>
-</div><!-- /. box -->
+    </div><!-- /. box -->
-{!! Form::close() !!}
+    {!! Form::close() !!}
-<script type="text/javascript">
+    <script type="text/javascript">
-    $(document).ready(function () {
+        $(document).ready(function() {
             var helpTopic = $("#selectid").val();
             send(helpTopic);
-        $("#selectid").on("change", function () {
+            $("#selectid").on("change", function() {
                 helpTopic = $("#selectid").val();
                 send(helpTopic);
             });
+
             function send(helpTopic) {
                 $.ajax({
-                url: "{{url('/get-helptopic-form')}}",
+                    url: "{{ url('/get-helptopic-form') }}",
-                data: {'helptopic': helpTopic},
+                    data: {
+                        'helptopic': helpTopic
+                    },
                     type: "GET",
                     dataType: "html",
-                success: function (response) {
+                    success: function(response) {
                         $("#response").html(response);
                     },
-                error: function (response) {
+                    error: function(response) {
                         $("#response").html(response);
                     }
                 });
             }
         });
-    $(function () {
+        $(function() {
             $("textarea").summernote({
                 height: 300,
                 tabsize: 2,
@@ -319,8 +366,8 @@ class="active"
             });
         });
 
-    $(document).ready(function () {
+        $(document).ready(function() {
-        $('#form').submit(function () {
+            $('#form').submit(function() {
                 var duedate = document.getElementById('datemask').value;
                 if (duedate) {
                     var pattern = /^([0-9]{2})\/([0-9]{2})\/([0-9]{4})$/;
@@ -330,39 +377,41 @@ class="active"
                     } else {
                         $('#duedate').addClass("has-error");
                         $('#clear-up').remove();
-                    $('#box-header1').append("<div id='clear-up'><br><br><div class='alert alert-danger alert-dismissable'><i class='fa fa-ban'></i><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button> Invalid Due date</div></div>");
+                        $('#box-header1').append(
+                            "<div id='clear-up'><br><br><div class='alert alert-danger alert-dismissable'><i class='fa fa-ban'></i><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button> Invalid Due date</div></div>"
+                        );
                         return false;
                     }
                 }
             });
         });
-                $(document).ready(function(){                   
+        $(document).ready(function() {
             $("#email").autocomplete({
-                        source:"{!!URL::route('post.newticket.autofill')!!}",
+                source: "{!! URL::route('post.newticket.autofill') !!}",
-                        minLength:1,
+                minLength: 1,
-                        select:function(evt, ui) {
+                select: function(evt, ui) {
                     // this.form.phone_number.value = ui.item.phone_number;
                     // this.form.user_name.value = ui.item.user_name;
-                            if(ui.item.first_name) {
+                    if (ui.item.first_name) {
                         this.form.first_name.value = ui.item.first_name;
                     }
-                            if(ui.item.last_name) {
+                    if (ui.item.last_name) {
                         this.form.last_name.value = ui.item.last_name;
                     }
-                            if(ui.item.country_code) {
+                    if (ui.item.country_code) {
                         this.form.country_code.value = ui.item.country_code;
                     }
-                            if(ui.item.phone_number) {
+                    if (ui.item.phone_number) {
                         this.form.phone_number.value = ui.item.phone_number;
                     }
-                            if(ui.item.mobile) {
+                    if (ui.item.mobile) {
                         this.form.mobile.value = ui.item.mobile;
                     }
                 }
             });
         });
 
-   $(function () {
+        $(function() {
             var picker = $('#datemask').datetimepicker({
                 format: 'DD/MM/YYYY',
             });
@@ -380,9 +429,6 @@ class="active"
 
             });
         });
-</script>
+    </script>
 
 @stop
-
-
-

resources/views/themes/default1/agent/helpdesk/user/edit.blade.php

@@ -33,7 +33,7 @@ class="nav-link active"
     {{Session::get('fails')}}
 </div>
 @endif
-
+gfggggdgd
 @if(Session::has('errors'))
     <div class="alert alert-danger alert-dismissable">
         <i class="fas fa-ban"></i>

resources/views/themes/default1/agent/helpdesk/user/profile-edit.blade.php

@@ -101,17 +101,17 @@ class="nav-link active"
                     </div>
                 </div>
                 <div class="form-group">
-                    <!-- email address -->
+    <label for="dept_id">Phòng ban</label>
-                    {!! Form::label('email',Lang::get('lang.email_address')) !!}
+    <select class="form-control" name="dept_id" id="dept_id" required>
-                    <div>
+        <option value="">-- Chọn phòng ban --</option>
-                        {{$user->email}}
+        @foreach ($departments as $department)
-                    </div>
+            <option value="{{ $department->id }}"
-                </div>
+                {{ $user->dept_id == $department->id ? 'selected' : '' }}>
-                <div class="form-group {{ $errors->has('company') ? 'has-error' : '' }}">
+                {{ $department->name }}
-                    <!-- company -->
+            </option>
-                    {!! Form::label('company',Lang::get('lang.company')) !!}
+        @endforeach
-                    {!! Form::text('company',null,['class' => 'form-control']) !!}
+    </select>
-                </div>
+</div>
                 <div class="row">
                     <!-- phone extension -->
                     <div class="col-sm-2 form-group {{ Session::has('country_code_error') ? 'has-error' : '' }}">

resources/views/themes/default1/agent/helpdesk/user/profile.blade.php

@@ -94,6 +94,12 @@ class="active"
                         <div class="form-group  row">
                             <div class='col-sm-4'><label>{!! Lang::get('lang.company') !!}:</label></div> <div class='col-sm-7'> {{ $user->company }}</div>
                         </div>
+                        <div class="form-group row">
+                        <div class='col-sm-4'><label>{!! Lang::get('lang.department') !!}:</label></div>
+                        <div class='col-sm-7'>
+                            {{ $user->department ? $user->department->name : '-' }}
+                        </div>
+</div>
                         <div class="form-group  row">
                             <div class='col-sm-4'><label>{!! Lang::get('lang.role') !!}:</label></div> <div class='col-sm-7'>  {{ $user->role }}</div>
                         </div>

resources/views/themes/default1/client/helpdesk/ckeckticket.blade.php

@@ -3,7 +3,8 @@
 
     <style>
         .words {
-    margin-right: 10px; /* Adjust the value to increase or decrease the gap between list items */
+            margin-right: 10px;
+            /* Adjust the value to increase or decrease the gap between list items */
         }
     </style>
 
@@ -11,26 +12,26 @@
         <li class="breadcrumb-item "> <i class="fas fa-home"> </i> {!! Lang::get('lang.you_are_here') !!} : &nbsp;</li>
         <li><a class="words" href="{!! URL::route('ticket') !!}">{!! Lang::get('lang.my_tickets') !!}</a></li>
         <li class="words"> > </li>
-        <li><a  class="words" href="{{url('#')}}">{!! Lang::get('lang.check_ticket') !!}</a></li>
+        <li><a class="words" href="{{ url('#') }}">{!! Lang::get('lang.check_ticket') !!}</a></li>
     </ol>
 
 @stop
 @section('content')
-<?php
+    <?php
-$tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id))->first();
+    $tickets = App\Model\helpdesk\Ticket\Tickets::where('id', '=', \Crypt::decrypt($id))->first();
-$thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id))->first();
+    $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Crypt::decrypt($id))->first();
-//$user = App\User::where('id','=',$id1)->first();
+    //$user = App\User::where('id','=',$id1)->first();
-?>
+    ?>
-<!-- Main content -->
+    <!-- Main content -->
 
 
-<div id="alert11" class="alert alert-dismissable alert-success" style="display: none;" role="aler">
+    <div id="alert11" class="alert alert-dismissable alert-success" style="display: none;" role="aler">
         <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-    <span id="message-success1" ></span>
+        <span id="message-success1"></span>
-</div>
+    </div>
 
 
-<style type="text/css">
+    <style type="text/css">
         .caret {
             border-left: 4px solid transparent;
             border-right: 4px solid transparent;
@@ -42,28 +43,64 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
             width: 0;
         }
 
-    .mailbox-attachments li{float:left;width:200px;border:1px solid #eee;margin-bottom:10px;margin-right:10px}
+        .mailbox-attachments li {
+            float: left;
+            width: 200px;
+            border: 1px solid #eee;
+            margin-bottom: 10px;
+            margin-right: 10px
+        }
 
-    .mailbox-attachment-name{font-weight:bold;color:#666;word-break: break-word;}
+        .mailbox-attachment-name {
+            font-weight: bold;
+            color: #666;
+            word-break: break-word;
+        }
 
-    .mailbox-attachment-icon,.mailbox-attachment-info,.mailbox-attachment-size{display:block}
+        .mailbox-attachment-icon,
+        .mailbox-attachment-info,
+        .mailbox-attachment-size {
+            display: block
+        }
 
-    .mailbox-attachment-info{padding:10px;background:#f4f4f4;height: auto;}
+        .mailbox-attachment-info {
+            padding: 10px;
+            background: #f4f4f4;
+            height: auto;
+        }
 
-    .mailbox-attachment-size{color:#999;font-size:12px}
+        .mailbox-attachment-size {
+            color: #999;
+            font-size: 12px
+        }
 
-    .mailbox-attachment-icon{text-align:center;font-size:65px;color:#666;padding:20px 10px}
+        .mailbox-attachment-icon {
+            text-align: center;
+            font-size: 65px;
+            color: #666;
+            padding: 20px 10px
+        }
 
-    .mailbox-attachment-icon.has-img{padding:0}
+        .mailbox-attachment-icon.has-img {
+            padding: 0
+        }
 
-    .mailbox-attachment-icon.has-img>img{max-width:100%;height:auto}
+        .mailbox-attachment-icon.has-img>img {
+            max-width: 100%;
+            height: auto
+        }
 
-    #clearfix {display: inline-block!important;list-style-type: none!important;}
+        #clearfix {
+            display: inline-block !important;
+            list-style-type: none !important;
+        }
 
-    .ml40 {margin-left: -40px!important;}
+        .ml40 {
-</style>
+            margin-left: -40px !important;
+        }
+    </style>
 
-<div id="content" class="site-content col-sm-12">
+    <div id="content" class="site-content col-sm-12">
 
         <article class="hentry">
 
@@ -73,19 +110,19 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                     <div class="col-sm-9">
 
-                    <h3 class="entry-title"><i class="fas fa-ticket-alt"> </i> {{$thread->title}}
+                        <h3 class="entry-title"><i class="fas fa-ticket-alt"> </i> {{ $thread->title }}
 
-                        <small> ( {{$tickets->ticket_number}} ) </small>
+                            <small> ( {{ $tickets->ticket_number }} ) </small>
                         </h3>
                     </div>
 
                     <div class="col-sm-3 text-right">
 
-                    @if( $common_setting->status == '1')
+                        @if ($common_setting->status == '1')
-
                             <div>
 
-                        <button class="btn btn-light dropdown-toggle" type="button" id="dropdownMenuButton" data-bs-toggle="dropdown" aria-expanded="false" style="background-color: whitesmoke">
+                                <button class="btn btn-light dropdown-toggle" type="button" id="dropdownMenuButton"
+                                    data-bs-toggle="dropdown" aria-expanded="false" style="background-color: whitesmoke">
 
                                     <i class="fas fa-exchange-alt" style="color:teal;"> </i>
 
@@ -128,9 +165,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <?php $ratings = App\Model\helpdesk\Ratings\Rating::orderby('display_order')->get(); ?>
                                     <form id="foo">
                                         {!! csrf_field() !!}
-                                    @foreach($ratings as $rating)
+                                        @foreach ($ratings as $rating)
-
+                                            @if ($rating->rating_area == 'Helpdesk Area')
-                                    @if($rating->rating_area == 'Helpdesk Area')
                                                 <?php
                                                 $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
                                                 if ($rating_value == null) {
@@ -142,12 +178,16 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                                 <tr>
 
-                                    <th><div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div></th>&nbsp
+                                                    <th>
+                                                        <div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div>
+                                                    </th>&nbsp
 
                                                     <td>
 
                                                         <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
-                                        <input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
+                                                        <input type="radio" class="star" id="star5"
+                                                            name="{!! $rating->name !!}"
+                                                            value="{!! $i !!}"<?php echo $ratingval == $i ? 'checked' : ''; ?> />
                                                         <?php } ?>
                                                     </td>
                                                 </tr>
@@ -165,7 +205,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                 <div class="col-md-12 offset-md-5" id="loader" style="display:none;">
 
-                <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
+                    <img
+                        src="{{ asset('lb-faveo/media/images/gifloader.gif') }}"><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />
                 </div>
 
                 <div id="refresh">
@@ -180,7 +221,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     $sla = $tickets->sla;
                                     $SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id', '=', $sla)->first();
                                     ?>
-                                <b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
+                                    <b>{!! Lang::get('lang.sla_plan') !!}: {{ $SlaPlan->grace_period }} </b>
                                 </div>
                                 <div class="col-md-3">
                                     <b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
@@ -196,10 +237,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                 </div>
                                 <div class="col-md-3">
                                     <?php $response = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $tickets->id)->where('is_internal', '=', 0)->get(); ?>
-                                @foreach($response as $last)
+                                    @foreach ($response as $last)
                                         <?php $ResponseDate = $last->created_at; ?>
                                     @endforeach
-                                <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
+                                    <b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate) }}
                                 </div>
                             </div>
                         </div>
@@ -217,18 +258,12 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                     <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
 
-                                @if($status->id == 1)
+                                    @if ($status->id == 1)
-
+                                        <td title="{{ $status->properties }}" style="color:orange">{{ $status->name }}</td>
-                                <td title="{{$status->properties}}" style="color:orange">{{$status->name}}</td>
-
                                     @elseif($status->id == 2)
-
+                                        <td title="{{ $status->properties }}" style="color:green">{{ $status->name }}</td>
-                                <td title="{{$status->properties}}" style="color:green">{{$status->name}}</td>
-
                                     @elseif($status->id == 3)
-
+                                        <td title="{{ $status->properties }}" style="color:green">{{ $status->name }}</td>
-                                <td title="{{$status->properties}}" style="color:green">{{$status->name}}</td>
-
                                     @endif
                                 </tr>
 
@@ -238,18 +273,15 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                     <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
 
-                                @if($priority->priority_id == 1)
+                                    @if ($priority->priority_id == 1)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:green">
-                                <td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @elseif($priority->priority_id == 2)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:orange">
-                                <td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @elseif($priority->priority_id == 3)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:red">
-                                <td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @endif
                                 </tr>
 
@@ -259,8 +291,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <?php
                                     $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
                                     $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
+                                    $location = $tickets->location;
                                     ?>
                                     <td title="{{ $department->name }}">{!! $department->name !!}</td>
+
                                 </tr>
                             </table>
                         </div>
@@ -275,19 +309,24 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                     <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?>
 
-                                <td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td>
+                                    <td title="{{ $help_topic->topic }}">{{ $help_topic->topic }}</td>
                                 </tr>
 
                                 <tr>
 
                                     <td><b>{!! Lang::get('lang.last_message') !!}:</b></td>
 
-                                <td>{{ucwords($last->poster)}}</td>
+                                    <td>{{ ucwords($last->poster) }}</td>
+                                </tr>
+                                <tr>
+                                    <td><b>Địa điểm:</b></td>
+                                    <td title="{{ $location->locationname }}">{!! $location->locationname !!}</td>
                                 </tr>
                             </table>
                         </div>
                     </div>
                 </div>
+
                 <div class="comments-area mb-0" id="comments">
 
                     <?php
@@ -299,32 +338,35 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 $body = $conversation->thread($conversation->body);
                 ?>
 
-                <ol class="comment-list" >
+                    <ol class="comment-list">
 
                         <li class="comment">
 
                             <article class="comment-body">
 
-                            <footer class="comment-meta"
+                                <footer class="comment-meta" <?php if ($role->role == "user") { ?>
-                            <?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?>
+                                    style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?>
-                            >
+                                    style="background-color:#FFFCB3" <?php } ?>>
                                     <div class="comment-author">
 
-                                    <img src="{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar"
+                                        <img src="{{ $role->profile_pic }}"alt="" height="50" width="50"
-                                    <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?>
+                                            class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;"
-                                    >
+                                            <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;"
-                                    @if($role->role == "user")
+                                            <?php } ?>>
-                                    <b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
+                                        @if ($role->role == 'user')
+                                            <b class="fn"><a href="#" rel="external"
+                                                    class="url">{{ $role->user_name }}</a></b>
                                         @else
-                                    <b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
+                                            <b class="fn"><a href="#" rel="external"
+                                                    class="url">{{ $role->first_name . ' ' . $role->last_name }}</a></b>
 
                                             <div class="ticketratings float-right" style="margin-top: -12px;">
 
                                                 <table>
 
                                                     <tbody>
-                                            @foreach($ratings as $rating)
+                                                        @foreach ($ratings as $rating)
-                                            @if($rating->rating_area == 'Comment Area')
+                                                            @if ($rating->rating_area == 'Comment Area')
                                                                 <?php
                                                                 $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('thread_id', '=', $conversation->id)->first();
                                                                 if ($rating_value == null) {
@@ -336,11 +378,17 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                                                 <form class="foo2">
                                                                     {{ csrf_field() }}
                                                                     <tr>
-                                                        <th><div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div></th>&nbsp;
+                                                                        <th>
+                                                                            <div class="ticketratingtitle">
+                                                                                {!! $rating->name !!} &nbsp;</div>
+                                                                        </th>&nbsp;
 
                                                                         <td>
                                                                             <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
-                                                            <input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
+                                                                            <input type="radio" class="star"
+                                                                                id="star5"
+                                                                                name="{!! $rating->name !!},{!! $conversation->id !!}"
+                                                                                value="{!! $i !!}"<?php echo $ratingval == $i ? 'checked' : ''; ?> />
                                                                             <?php } ?>
                                                                         </td>
                                                                     </tr>
@@ -357,30 +405,34 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                         <small class="date text-muted">
 
-                                        <time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
+                                            <time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i>
+                                                {{ UTC::usertimezone($conversation->created_at) }}</time>
                                         </small>
                                     </div><!-- .comment-metadata -->
                                 </footer><!-- .comment-meta -->
 
                                 <div class="comment-content">
 
-                                @if($conversation->firstContent()=='yes')
+                                    @if ($conversation->firstContent() == 'yes')
-                                    <div class="embed-responsive{{$conversation->id}} embed-responsive-16by9">
+                                        <div class="embed-responsive{{ $conversation->id }} embed-responsive-16by9">
                                             <div class="reply">{!! $conversation->purify(true) !!}</div>
                                         </div>
                                         <script>
-                                        setTimeout(function(){
+                                            setTimeout(function() {
-                                            var $iframe = "Id{{$conversation->id}}";
+                                                var $iframe = "Id{{ $conversation->id }}";
-                                            $('<iframe src="about:blank" id='+$iframe+' class="iframe" frameborder="0" scrolling="no" width="100%" style="height:1px"></iframe>').appendTo(".embed-responsive{{$conversation->id}}");
+                                                $('<iframe src="about:blank" id=' + $iframe +
-                                            setTimeout(function(){
+                                                        ' class="iframe" frameborder="0" scrolling="no" width="100%" style="height:1px"></iframe>')
-                                                $('#'+$iframe).contents().find('body').append('<style>body{display:inline-block;}</style>');
+                                                    .appendTo(".embed-responsive{{ $conversation->id }}");
+                                                setTimeout(function() {
+                                                    $('#' + $iframe).contents().find('body').append(
+                                                        '<style>body{display:inline-block;}</style>');
                                                 }, 100);
-                                            setTimeout(function(){
+                                                setTimeout(function() {
                                                     var frameid = document.getElementById($iframe);
-                                                if(parseInt($("#"+$iframe).contents().find('img').css('width'))>700){
+                                                    if (parseInt($("#" + $iframe).contents().find('img').css('width')) > 700) {
-                                                    $("#"+$iframe).contents().find('img').css('width','96%');
+                                                        $("#" + $iframe).contents().find('img').css('width', '96%');
                                                     }
-                                                frameid.contentWindow.document.body.style.width="100%";
+                                                    frameid.contentWindow.document.body.style.width = "100%";
                                                     var iframe_height = frameid.contentWindow.document.body.scrollHeight;
                                                     frameid.style.height = iframe_height + "px";
                                                 }, 1000);
@@ -391,15 +443,15 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     @endif
 
 
-                                @if($conversation->id == $ij->id)
+                                    @if ($conversation->id == $ij->id)
                                         <?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
-                                @if(isset($ticket_form_datas))
+                                        @if (isset($ticket_form_datas))
 
-                                <br/>
+                                            <br />
                                             <table class="table">
 
                                                 <tbody>
-                                        @foreach($ticket_form_datas as $ticket_form_data)
+                                                    @foreach ($ticket_form_datas as $ticket_form_data)
                                                         <tr>
                                                             <td style="width: 30%">{!! $ticket_form_data->getFieldKeyLabel() !!}</td>
                                                             <td>{!! removeUnderscore($ticket_form_data->content) !!}</td>
@@ -410,12 +462,12 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                         @endif
                                     @endif
                                 </div><!-- .comment-content -->
-                            <br/><br/>
+                                <br /><br />
 
                                 <div class="timeline-footer">
 
-                                @if(!$conversation->is_internal)
+                                    @if (!$conversation->is_internal)
-                                @if($conversation->user_id != null)
+                                        @if ($conversation->user_id != null)
                                             <?php \Illuminate\Support\Facades\Event::dispatch(new App\Events\Timeline($conversation, $role, $user)); ?>
                                         @endif
                                     @endif
@@ -428,7 +480,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                         }
                                     }
                                     if ($i > 0) {
-                                    echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><br><h5 class='entry-title'><b>" . $i . " </b> Attachments</h5>";
+                                        echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><br><h5 class='entry-title'><b>" . $i . ' </b> Attachments</h5>';
                                     }
                                     ?>
 
@@ -468,23 +520,23 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                     <div class="float-right" style="margin-top:-25px;margin-bottom:-30px">
                         <?php echo $conversations->setPath(route('check_ticket', ['id' => $id]))->render(); ?>
                     </div>
-            <br/><br/>
+                    <br /><br />
                 </div>
 
-            @if(Session::has('success1'))
+                @if (Session::has('success1'))
                     <div class="alert alert-success alert-dismissable" id='formabc'>
                         <i class="fa  fa-check-circle"></i>
                         <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-                {{Session::get('success1')}}
+                        {{ Session::get('success1') }}
                     </div>
                 @endif
                 <!-- failure message -->
-            @if(Session::has('fails1'))
+                @if (Session::has('fails1'))
                     <div class="alert alert-danger alert-dismissable" id='formabc'>
                         <i class="fa fa-ban"></i>
                         <b>{!! Lang::get('lang.alert') !!}!</b>
                         <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
-                {{Session::get('fails1')}}
+                        {{ Session::get('fails1') }}
                     </div>
                 @endif
 
@@ -492,57 +544,59 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                 <div id="respond" class="comment-respond form-border">
 
-                <h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
+                    <h3 id="reply-title" class="comment-reply-title section-title"><i
-                @if(Auth::user())
+                            class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
-                {!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
+                    @if (Auth::user())
+                        {!! Form::open(['url' => 'post/reply/' . $id2 . '#formabc']) !!}
                     @else
-                {!! Form::open(['url'=>'post-ticket-reply/'.$id.'#formabc']) !!}
+                        {!! Form::open(['url' => 'post-ticket-reply/' . $id . '#formabc']) !!}
                     @endif
                     <div class="row">
                         <div class="col-md-12">
                             <div class="form-group " style="background-color: white">
-                                <textarea class="form-control" id="reply-input" name="comment" cols="30" rows="8" ></textarea>
+                                <textarea class="form-control" id="reply-input" name="comment" cols="30" rows="8"></textarea>
                             </div>
                         </div>
                     </div>
 
                     <div class="text-right">
 
-                    <button type="submit" onClick="return checkFunction();" class="btn btn-custom btn-lg" style="background-color: #009aba; hov: #00c0ef; color: #fff">{!! Lang::get('lang.post_comment') !!}</button>
+                        <button type="submit" onClick="return checkFunction();" class="btn btn-custom btn-lg"
+                            style="background-color: #009aba; hov: #00c0ef; color: #fff">{!! Lang::get('lang.post_comment') !!}</button>
                     </div>
                     {!! Form::close() !!}
                 </div>
             </div>
         </article>
-</div>
+    </div>
 
-<script type="text/javascript">
+    <script type="text/javascript">
         function checkFunction() {
             var x;
             x = document.getElementById("reply-input").value;
             if (x == "") {
-            alert("{{Lang::get('lang.reply-can-not-be-empty')}}");
+                alert("{{ Lang::get('lang.reply-can-not-be-empty') }}");
                 return false;
             };
         }
 
-    $("#cc_page").on('click', '.search_r', function () {
+        $("#cc_page").on('click', '.search_r', function() {
             var search_r = $('a', this).attr('id');
             $.ajax({
                 type: "GET",
-            url: "../ticket/status/{{$tickets->id}}/" + search_r,
+                url: "../ticket/status/{{ $tickets->id }}/" + search_r,
-            beforeSend: function () {
+                beforeSend: function() {
                     $("#refresh").hide();
                     $("#loader").show();
                 },
-            success: function (response) {
+                success: function(response) {
                     $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
                     $("#refresh").show();
                     $("#loader").hide();
                     var message = response;
                     $("#alert11").show();
                     $('#message-success1').html(message);
-                setInterval(function () {
+                    setInterval(function() {
                         $("#alert11").hide();
                     }, 4000);
                 }
@@ -550,19 +604,19 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
             return false;
         });
 
-    $(document).ready(function () {
+        $(document).ready(function() {
             var Data = $('input[name="rating"]:checked').val();
             var Data2 = $('input[name="rating2"]:checked').val();
             if (Data) {
                 $('input[name=rating]').rating('readOnly');
                 jQuery('.star').attr('disabled', true);
             }
-        $('.star').change(function () {
+            $('.star').change(function() {
                 $('#foo').submit();
                 $('.foo2').submit();
             });
             // process the form
-        $('#foo').submit(function (event) {
+            $('#foo').submit(function(event) {
                 // get the form data
                 // there are many ways to get this data using jQuery (you can use the class or id also)
                 var formData = $(this).serialize();
@@ -570,18 +624,17 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 // process the form
                 $.ajax({
                     type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
-                url: '../rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
+                    url: '../rating/' + <?php echo $tickets->id; ?>, // the url where we want to POST
                     data: formData, // our data object
                     dataType: 'json', // what type of data do we expect back from the server
-                success: function () {
+                    success: function() {}
-                }
                 });
                 // using the done promise callback
                 // stop the form from submitting the normal way and refreshing the page
                 event.preventDefault();
             });
             // process the form
-        $('.foo2').submit(function (event) {
+            $('.foo2').submit(function(event) {
                 // get the form data
                 // there are many ways to get this data using jQuery (you can use the class or id also)
                 var formData = $(this).serialize();
@@ -589,11 +642,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 // process the form
                 $.ajax({
                     type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
-                url: '../rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
+                    url: '../rating2/' + <?php echo $tickets->id; ?>, // the url where we want to POST
                     data: formData, // our data object
                     dataType: 'json', // what type of data do we expect back from the server
-                success: function () {
+                    success: function() {}
-                }
                 });
                 // using the done promise callback
                 // stop the form from submitting the normal way and refreshing the page
@@ -602,7 +654,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
         });
 
         $(function() {
-//Add text editor
+            //Add text editor
             $("textarea").summernote({
                 height: 300,
                 tabsize: 2,
@@ -615,62 +667,70 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                     ['height', ['height']]
                 ]
             });
-});
+        });
 
-    jQuery(document).ready(function () {
+        jQuery(document).ready(function() {
             // Close a ticket
-        $('#close').on('click', function (e) {
+            $('#close').on('click', function(e) {
                 $.ajax({
                     type: "POST",
-                url: "../ticket/close/{{$tickets->id}}",
+                    url: "../ticket/close/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
-                beforeSend: function () {
+                        "_token": "{{ csrf_token() }}"
+                    },
+                    beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
-                success: function (response) {
+                    success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
                         $("#d1").trigger("click");
                         var message = "Success! Your Ticket have been Closed";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){
+                        setInterval(function() {
                             $("#alert11").hide();
                             setTimeout(function() {
-                            var link = document.querySelector('#load-inbox');
+                                var link = document.querySelector(
-                            if(link) {
+                                    '#load-inbox');
+                                if (link) {
                                     link.click();
                                 }
                             }, 500);
-                    },2000);
+                        }, 2000);
                     }
                 })
                 return false;
             });
 
             // Resolved  a ticket
-        $('#resolved').on('click', function (e) {
+            $('#resolved').on('click', function(e) {
                 $.ajax({
                     type: "POST",
-                url: "../ticket/resolve/{{$tickets->id}}",
+                    url: "../ticket/resolve/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
-                beforeSend: function () {
+                        "_token": "{{ csrf_token() }}"
+                    },
+                    beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
-                success: function (response) {
+                    success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
                         var message = "Success! Your Ticket have been Resolved";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function () {
+                        setInterval(function() {
                             $("#alert11").hide();
-                        setTimeout(function () {
+                            setTimeout(function() {
-                            var link = document.querySelector('#load-inbox');
+                                var link = document.querySelector(
+                                    '#load-inbox');
                                 if (link) {
                                     link.click();
                                 }
@@ -682,24 +742,27 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
             });
 
             // Open a ticket
-        $('#open').on('click', function (e) {
+            $('#open').on('click', function(e) {
                 $.ajax({
                     type: "POST",
-                url: "../ticket/open/{{$tickets->id}}",
+                    url: "../ticket/open/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
-                beforeSend: function () {
+                        "_token": "{{ csrf_token() }}"
+                    },
+                    beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
-                success: function (response) {
+                    success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
 
                         var message = "Success! Your Ticket have been Opened";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function () {
+                        setInterval(function() {
                             $("#alert11").hide();
                         }, 4000);
                     }
@@ -707,5 +770,5 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 return false;
             });
         });
-</script>
+    </script>
 @stop

resources/views/themes/default1/client/helpdesk/form.blade.php

@@ -1,28 +1,29 @@
 @extends('themes.default1.client.layout.client')
 
 @section('title')
-{!! Lang::get('lang.submit_a_ticket') !!} -
+    {!! Lang::get('lang.submit_a_ticket') !!} -
 @stop
 
 @section('submit')
-class = "nav-item active"
+    class = "nav-item active"
 @stop
 <!-- breadcrumbs -->
 @section('breadcrumb')
-{{--<div class="site-hero clearfix">--}}
+    {{-- <div class="site-hero clearfix"> --}}
     <ol class="breadcrumb float-sm-right ">
         <style>
             .words {
-                margin-right: 10px; /* Adjust the value to increase or decrease the gap between list items */
+                margin-right: 10px;
+                /* Adjust the value to increase or decrease the gap between list items */
             }
         </style>
         <li class="breadcrumb-item"> <i class="fas fa-home"> </i> {!! Lang::get('lang.you_are_here') !!} : &nbsp;</li>
-        <li><a class="words" href="{{url('/')}}">{!! Lang::get('lang.home') !!}</a></li>
+        <li><a class="words" href="{{ url('/') }}">{!! Lang::get('lang.home') !!}</a></li>
         <li class="words" style="margin-right: 10px">></li>
 
         <li><a href="{!! URL::route('form') !!}">{!! Lang::get('lang.submit_a_ticket') !!}</a></li>
     </ol>
-</div>
+    </div>
 @stop
 <!-- /breadcrumbs -->
 @section('check')
@@ -38,7 +39,7 @@ class = "nav-item active"
                     <i class="line"></i>{!! Lang::get('lang.have_a_ticket') !!}?
                 </h2>
 
-                @if(Session::has('check'))
+                @if (Session::has('check'))
                     @if (count($errors) > 0)
                         <div class="alert alert-danger alert-dismissable">
                             <i class="fa fa-ban"></i>
@@ -52,12 +53,13 @@ class = "nav-item active"
                 @endif
 
                 <div>
-                     {!! Form::open(['url' => 'checkmyticket' , 'method' => 'POST'] )!!}
+                    {!! Form::open(['url' => 'checkmyticket', 'method' => 'POST']) !!}
-                    {!! Form::label('email',Lang::get('lang.email')) !!}<span class="text-red"> *</span>
+                    {!! Form::label('email', Lang::get('lang.email')) !!}<span class="text-red"> *</span>
-                    {!! Form::text('email_address',null,['class' => 'form-control form-group']) !!}
+                    {!! Form::text('email_address', null, ['class' => 'form-control form-group']) !!}
-                    {!! Form::label('ticket_number',Lang::get('lang.ticket_number')) !!}<span class="text-red"> *</span>
+                    {!! Form::label('ticket_number', Lang::get('lang.ticket_number')) !!}<span class="text-red"> *</span>
-                    {!! Form::text('ticket_number',null,['class' => 'form-control form-group']) !!}
+                    {!! Form::text('ticket_number', null, ['class' => 'form-control form-group']) !!}
-                    <button type="submit" class="btn btn-info" style=" border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186) !important; color: white">
+                    <button type="submit" class="btn btn-info"
+                        style=" border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186) !important; color: white">
                         <i class="fas fa-save"></i> {!! Lang::get('lang.check_ticket_status') !!}
                     </button>
                     {!! Form::close() !!}
@@ -71,7 +73,7 @@ class = "nav-item active"
 
     <div id="content" class="site-content col-md-9">
 
-        @if(Session::has('message'))
+        @if (Session::has('message'))
             <div class="alert alert-success alert-dismissable">
                 <i class="fas  fa-check-circle"></i>
                 <button type="button" class="close" data-dismiss="alert" aria-hidden="true">&times;</button>
@@ -79,10 +81,10 @@ class = "nav-item active"
             </div>
         @endif
         @if (count($errors) > 0)
-        @if(Session::has('check'))
+            @if (Session::has('check'))
                 <?php goto a; ?>
             @endif
-        @if(!Session::has('error'))
+            @if (!Session::has('error'))
                 <div class="alert alert-danger alert-dismissable">
                     <i class="fas fa-ban"></i>
                     <b>{!! Lang::get('lang.alert') !!} !</b>
@@ -101,8 +103,8 @@ class = "nav-item active"
         $encrypter = app('Illuminate\Encryption\Encrypter');
         $encrypted_token = $encrypter->encrypt(csrf_token());
         ?>
-        <input id="token" type="hidden" value="{{$encrypted_token}}">
+        <input id="token" type="hidden" value="{{ $encrypted_token }}">
-        {!! Form::open(['route'=>'client.form.post','method'=>'post', 'enctype'=>'multipart/form-data']) !!}
+        {!! Form::open(['route' => 'client.form.post', 'method' => 'post', 'enctype' => 'multipart/form-data']) !!}
 
         <article class="hentry">
 
@@ -117,57 +119,57 @@ class = "nav-item active"
 
                     <div class="row mt-4">
 
-                        @if(Auth::user())
+                        @if (Auth::user())
-
+                            {!! Form::hidden('Name', Auth::user()->user_name, ['class' => 'form-control']) !!}
-                        {!! Form::hidden('Name',Auth::user()->user_name,['class' => 'form-control']) !!}
-
                         @else
-
                             <div class="col-md-12 form-group {{ $errors->has('Name') ? 'has-error' : '' }}">
-                            {!! Form::label('Name',Lang::get('lang.name')) !!}<span class="text-red"> *</span>
+                                {!! Form::label('Name', Lang::get('lang.name')) !!}<span class="text-red"> *</span>
-                            {!! Form::text('Name',null,['class' => 'form-control']) !!}
+                                {!! Form::text('Name', null, ['class' => 'form-control']) !!}
                             </div>
                         @endif
 
-                        @if(Auth::user())
+                        @if (Auth::user())
-
-                        {!! Form::hidden('Email',Auth::user()->email,['class' => 'form-control']) !!}
 
+                            {!! Form::hidden('Email', Auth::user()->email, ['class' => 'form-control']) !!}
                         @else
                             <div class="col-md-12 form-group {{ $errors->has('Email') ? 'has-error' : '' }}">
-                            {!! Form::label('Email',Lang::get('lang.email')) !!}
+                                {!! Form::label('Email', Lang::get('lang.email')) !!}
-                            @if($email_mandatory->status == 1 || $email_mandatory->status == '1')
+                                @if ($email_mandatory->status == 1 || $email_mandatory->status == '1')
                                     <span class="text-red"> *</span>
                                 @endif
-                            {!! Form::email('Email',null,['class' => 'form-control']) !!}
+                                {!! Form::email('Email', null, ['class' => 'form-control']) !!}
                             </div>
                         @endif
 
-                        @if(!Auth::user())
+                        @if (!Auth::user())
 
                             <div class="col-md-2 form-group {{ Session::has('country_code_error') ? 'has-error' : '' }}">
-                            {!! Form::label('Code',Lang::get('lang.country-code')) !!}
+                                {!! Form::label('Code', Lang::get('lang.country-code')) !!}
-                             @if($email_mandatory->status == 0 || $email_mandatory->status == '0')
+                                @if ($email_mandatory->status == 0 || $email_mandatory->status == '0')
                                     <span class="text-red"> *</span>
                                 @endif
 
-                            {!! Form::text('Code',null,['class' => 'form-control', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
+                                {!! Form::text('Code', null, [
+                                    'class' => 'form-control',
+                                    'placeholder' => $phonecode,
+                                    'title' => Lang::get('lang.enter-country-phone-code'),
+                                ]) !!}
                             </div>
                             <div class="col-md-5 form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
-                            {!! Form::label('mobile',Lang::get('lang.mobile_number')) !!}
+                                {!! Form::label('mobile', Lang::get('lang.mobile_number')) !!}
-                             @if($email_mandatory->status == 0 || $email_mandatory->status == '0')
+                                @if ($email_mandatory->status == 0 || $email_mandatory->status == '0')
                                     <span class="text-red"> *</span>
                                 @endif
-                            {!! Form::text('mobile',null,['class' => 'form-control']) !!}
+                                {!! Form::text('mobile', null, ['class' => 'form-control']) !!}
                             </div>
                             <div class="col-md-5 form-group {{ $errors->has('Phone') ? 'has-error' : '' }}">
-                            {!! Form::label('Phone',Lang::get('lang.phone')) !!}
+                                {!! Form::label('Phone', Lang::get('lang.phone')) !!}
-                            {!! Form::text('Phone',null,['class' => 'form-control']) !!}
+                                {!! Form::text('Phone', null, ['class' => 'form-control']) !!}
                             </div>
                         @else
-                            {!! Form::hidden('mobile',Auth::user()->mobile,['class' => 'form-control']) !!}
+                            {!! Form::hidden('mobile', Auth::user()->mobile, ['class' => 'form-control']) !!}
-                            {!! Form::hidden('Code',Auth::user()->country_code,['class' => 'form-control']) !!}
+                            {!! Form::hidden('Code', Auth::user()->country_code, ['class' => 'form-control']) !!}
-                            {!! Form::hidden('Phone',Auth::user()->phone_number,['class' => 'form-control']) !!}
+                            {!! Form::hidden('Phone', Auth::user()->phone_number, ['class' => 'form-control']) !!}
 
                         @endif
                         <div class="col-md-12 form-group {{ $errors->has('help_topic') ? 'has-error' : '' }}">
@@ -176,33 +178,35 @@ class = "nav-item active"
                             <?php
                             $forms = App\Model\helpdesk\Form\Forms::get();
                             $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get();
-//                            ?><!---->
+                            //
+                            ?><!---->
                             <select name="helptopic" class="form-control" id="selectid">
 
-                                @foreach($helptopic as $topic)
+                                @foreach ($helptopic as $topic)
                                     <option value="{!! $topic->id !!}">{!! $topic->topic !!}</option>
                                 @endforeach
                             </select>
                         </div>
                         <!-- priority -->
                         <?php
-                         $Priority = App\Model\helpdesk\Settings\CommonSettings::select('status')->where('option_name','=', 'user_priority')->first();
+                        $Priority = App\Model\helpdesk\Settings\CommonSettings::select('status')->where('option_name', '=', 'user_priority')->first();
-                         $user_Priority=$Priority->status;
+                        $user_Priority = $Priority->status;
                         ?>
 
-                         @if(Auth::user())
+                        @if (Auth::user())
-
-                         @if(Auth::user()->active == 1)
-                        @if($user_Priority == 1)
 
+                            @if (Auth::user()->active == 1)
+                                @if ($user_Priority == 1)
                                     <div class="col-md-12 form-group">
                                         <div class="row">
                                             <div class="col-md-1">
                                                 <label>{!! Lang::get('lang.priority') !!}:</label>
                                             </div>
                                             <div class="col-md-12">
-                                    <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status','=',1)->get(); ?>
+                                                <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
-                                    {!! Form::select('priority', ['Priority'=>$Priority->pluck('priority_desc','priority_id')->toArray()],null,['class' => 'form-control select']) !!}
+                                                {!! Form::select('priority', ['Priority' => $Priority->pluck('priority_desc', 'priority_id')->toArray()], null, [
+                                                    'class' => 'form-control select',
+                                                ]) !!}
                                             </div>
                                         </div>
                                     </div>
@@ -210,15 +214,31 @@ class = "nav-item active"
                             @endif
                         @endif
                         <div class="col-md-12 form-group {{ $errors->has('Subject') ? 'has-error' : '' }}">
-                            {!! Form::label('Subject',Lang::get('lang.subject')) !!}<span class="text-red"> *</span>
+                            {!! Form::label('Subject', Lang::get('lang.subject')) !!}<span class="text-red"> *</span>
-                            {!! Form::text('Subject',null,['class' => 'form-control']) !!}
+                            {!! Form::text('Subject', null, ['class' => 'form-control']) !!}
+                        </div>
+                        <div class="form-group row">
+                            <div class="col-md-2">
+                                <label for="location">Vị trí:</label>
+                            </div>
+                            <div class="col-md-7">
+                                <select name="location" class="form-control">
+                                    <option value="">-- Chọn vị trí --</option>
+                                    @foreach ($locations as $loc)
+                                        <option value="{{ $loc->id }}"
+                                            {{ old('location') == $loc->id ? 'selected' : '' }}>
+                                            {{ $loc->locationname }}
+                                        </option>
+                                    @endforeach
+                                </select>
+                            </div>
                         </div>
                         <div class="col-md-12 form-group {{ $errors->has('Details') ? 'has-error' : '' }}">
-                            {!! Form::label('Details',Lang::get('lang.message')) !!}<span class="text-red"> *</span>
+                            {!! Form::label('Details', Lang::get('lang.message')) !!}<span class="text-red"> *</span>
-                            {!! Form::textarea('Details',null,['class' => 'form-control']) !!}
+                            {!! Form::textarea('Details', null, ['class' => 'form-control']) !!}
                         </div>
                         <div class="col-md-12 form-group">
-                            <input type="file" name="attachment[]" multiple/><br/>
+                            <input type="file" name="attachment[]" multiple /><br />
                             {!! Lang::get('lang.max') !!}. {!! $max_size_in_actual !!}
                         </div>
                         {{-- Event fire --}}
@@ -226,7 +246,13 @@ class = "nav-item active"
                         <div class="col-md-12" id="response"> </div>
                         <div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
                         <div class="col-md-12 form-group">
-                                    {!! Form::button('<i class="fas fa-save"></i> ' . Lang::get('lang.submit'), ['type'=>'submit', 'class'=>'btn btn-info float-right', 'style'=>'style="border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186); color: white;', 'onclick' => 'this.disabled=true;this.innerHTML="Sending, please wait...";this.form.submit();', 'data-v-fce8d630']) !!}
+                            {!! Form::button('<i class="fas fa-save"></i> ' . Lang::get('lang.submit'), [
+                                'type' => 'submit',
+                                'class' => 'btn btn-info float-right',
+                                'style' => 'style="border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186); color: white;',
+                                'onclick' => 'this.disabled=true;this.innerHTML="Sending, please wait...";this.form.submit();',
+                                'data-v-fce8d630',
+                            ]) !!}
                         </div>
                         <div class="col-md-12" id="response"> </div>
                         <div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
@@ -237,37 +263,40 @@ class = "nav-item active"
             </div>
         </article>
     </div>
-<!--
+    <!--
-|====================================================
+                    |====================================================
-| SELECTED FORM STORED IN SCRIPT
+                    | SELECTED FORM STORED IN SCRIPT
-|====================================================
+                    |====================================================
--->
+                    -->
-<script type="text/javascript">
+    <script type="text/javascript">
-$(document).ready(function(){
+        $(document).ready(function() {
             var helpTopic = $("#selectid").val();
             send(helpTopic);
-   $("#selectid").on("change",function(){
+            $("#selectid").on("change", function() {
                 helpTopic = $("#selectid").val();
                 send(helpTopic);
             });
-   function send(helpTopic){
+
+            function send(helpTopic) {
                 $.ajax({
-           url:"{{url('/get-helptopic-form')}}",
+                    url: "{{ url('/get-helptopic-form') }}",
-           data:{'helptopic':helpTopic},
+                    data: {
-           type:"GET",
+                        'helptopic': helpTopic
-           dataType:"html",
+                    },
-           success:function(response){
+                    type: "GET",
+                    dataType: "html",
+                    success: function(response) {
                         $("#response").html(response);
                     },
-           error:function(response){
+                    error: function(response) {
                         $("#response").html(response);
                     }
                 });
             }
-});
+        });
 
-$(function() {
+        $(function() {
-//Add text editor
+            //Add text editor
             $("textarea").summernote({
                 height: 300,
                 tabsize: 2,
@@ -280,6 +309,6 @@ $(function() {
                     ['height', ['height']]
                 ]
             });
-});
+        });
-</script>
+    </script>
 @stop

routes/web.php

@@ -491,6 +491,7 @@ Route::middleware('web')->group(function () {
       | Here defining Guest User's routes
       |
       |
+      
      */
     // seasrch
 //    Route::POST('tickets/search/', function () {

storage/clockwork/.gitignore

@@ -0,0 +1,3 @@
+*.json
+*.json.gz
+index

vendor/autoload.php

@@ -14,10 +14,7 @@ if (PHP_VERSION_ID < 50600) {
             echo $err;
         }
     }
-    trigger_error(
+    throw new RuntimeException($err);
-        $err,
-        E_USER_ERROR
-    );
 }
 
 require_once __DIR__ . '/composer/autoload_real.php';