Commit

formatting fix

.github/ISSUE_TEMPLATE/bug-report--community-product--.md

@@ -0,0 +1,29 @@
+---
+name: Bug report (Community Product).
+about: Create a report to help us improve our community Product
+title: ''
+labels: Customer reported Bug, Open Source
+assignees: bhanu2217, RafficMohammed
+
+---
+
+- Faveo Version : #.#.#
+- Product Name :
+- PHP version :
+- Database Driver & Version :
+- Server specification :
+
+
+#### Description:
+
+
+#### Steps To Reproduce:
+
+
+
+#### Downloaded from
+- [ ] master-branch
+
+- [ ] development-branch
+
+- [ ] release-tag

.github/ISSUE_TEMPLATE/bug-report--paid-product-.md

@@ -0,0 +1,18 @@
+---
+name: Bug report (Paid Product)
+about: Create a report to help us improve
+title: ''
+labels: Customer reported Bug, Paid
+assignees: bhanu2217, RafficMohammed
+
+---
+
+- Faveo Version : #.#.#
+- Product Name :
+- Server specification :
+
+
+#### Description:
+
+
+#### Steps To Reproduce:

.github/issue_template.md

@@ -1,8 +1,15 @@
 - Faveo Version : #.#.#
+- Product Name :
 - PHP version :
 - Database Driver & Version :
 - Server specification :
 
+#### Product Type
+- [ ] Open Source
+
+- [ ] Paid
+
+
 #### Description:
 
 
@@ -16,3 +23,5 @@
 - [ ] development-branch
 
 - [ ] release-tag
+      
+- [ ] Billing

.lando.yml

@@ -0,0 +1,45 @@
+name: faveo-laravel
+recipe: laravel
+
+config:
+  webroot: public
+  php: "8.1"
+
+services:
+  appserver:
+    type: php:8.1
+    overrides:
+      environment:
+        APP_ENV: local
+        APP_DEBUG: true
+        APP_KEY: base64:u0DummyKeyForDev123456==
+        DB_CONNECTION: mysql
+        DB_HOST: host.docker.internal  # nếu bạn dùng MySQL bên ngoài container
+        DB_PORT: 3306
+        DB_DATABASE: faveo
+        DB_USERNAME: root
+        DB_PASSWORD: HP_LE1851w
+        MAIL_MAILER: smtp
+        MAIL_HOST: smtp.gmail.com
+        MAIL_PORT: 587
+        MAIL_USERNAME: pvcuong1965@gmail.com
+        MAIL_PASSWORD: nwbdxhefdfgjyjtn 
+        MAIL_ENCRYPTION: ssl
+        MAIL_FROM_ADDRESS: vcuong1965@gmail.com
+        MAIL_FROM_NAME: "Faveo Helpdesk"
+
+  mailhog:
+    type: mailhog
+
+tooling:
+  artisan:
+    service: appserver
+  composer:
+    service: appserver
+  mysql:
+    service: database
+
+proxy:
+  appserver:
+    - faveo.lndo.site
+

README.md

@@ -46,6 +46,10 @@ To run Faveo your host just needs a couple of things:
   * PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
   * Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration
 
+Installation Guide
+--------------------------
+The installation steps for Faveo Community is same as that of Faveo. Please refer to our <a href="https://docs.faveohelpdesk.com/" target="_blank">Installation Guide</a> here.
+
 Faveo Web Hosting
 --------------------------
 <a href="http://www.store.ladybirdwebhost.com/" target="_blank">Ladybird Web Host</a> Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers &amp; works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.</p>
@@ -67,16 +71,11 @@ Road Map for Community Edition
 --------------------------
 See what all features are going to be part of upcoming releases <a href="http://www.faveohelpdesk.com/faveo-helpdesk-road-map" target="_blank">here</a>
 
-Faveo Probe
---------------------------
-Helps verify whether your server can run Faveo or not. 
-<a href="https://github.com/ladybirdweb/faveo-probe" target="_blank">Download here</a>
-
 Faveo Community
 --------------------------
 Join Faveo discussion group and stay tuned to latest updates.<br/>
-<li><a href="https://www.linkedin.com/groups/8429668" target="_blank">Join us on LinkedIn</a></li>
+  * Join us on <a href="https://www.linkedin.com/groups/8429668" target="_blank">LinkedIn</a>
-<li><a href="https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U" target="_blank">Join us on Slack</a></li>
+  * Join us on <a href="https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U" target="_blank">Slack</a>
 
 Support the community edition
 --------------------------
@@ -105,9 +104,10 @@ Check mark versions are supported with security patches.
 
 | Version | Supported          |
 | ------- | ------------------ |
-| 2.0.1   | :white_check_mark:                |
+| 2.0.3   | :white_check_mark: |
-| 2.0.0   | :x: |
+| 2.0.2   | :x: |
-| < 1.0   | :x:                |
+| 2.0.1   | :x: |
+| < 2.0   | :x: |
 
 ## Supported Updates
 

app/Api/v1/ApiController.php

@@ -743,6 +743,7 @@ class ApiController extends Controller
 
             $url = $url.'/api/v1/helpdesk/check-url?api_key='.$this->request->input('api_key').'&token='.\Config::get('app.token');
             $result = $this->CallGetApi($url);
+
             //dd($result);
             return response()->json(compact('result'));
         } catch (\Exception $ex) {

app/Api/v1/ApiExceptAuthController.php

@@ -42,6 +42,7 @@ class ApiExceptAuthController extends Controller
             $url = $url.'api/v1/helpdesk/check-url';
             //return $url;
             $result = $this->CallGetApi($url);
+
 //            dd($result);
             return response()->json(compact('result'));
         } catch (\Exception $ex) {

app/Api/v1/TokenAuthController.php

@@ -64,6 +64,7 @@ class TokenAuthController extends Controller
         }
 
         $user_id = \Auth::user();
+
         // if no errors are encountered we can return a JWT
         return response()->json(compact('token', 'user_id'));
     }
@@ -91,6 +92,7 @@ class TokenAuthController extends Controller
 
             return response()->json(compact('error'));
         }
+
         //dd($user);
         return response()->json(compact('user'));
     }

app/Http/Controllers/Admin/helpdesk/AgentController.php

@@ -235,6 +235,7 @@ class AgentController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into team_assign_agent (team_id, agent_id) values (?,?)', [$req, $id]);
         }
+
         //Todo For success and failure conditions
         try {
             if ($request->input('country_code') != '' or $request->input('country_code') != null) {
@@ -304,6 +305,7 @@ class AgentController extends Controller
         for ($i = 0; $i < $length; $i++) {
             $randomString .= $characters[rand(0, $charactersLength - 1)];
         }
+
         // return random string
         return $randomString;
     }

app/Http/Controllers/Admin/helpdesk/BanlistController.php

@@ -87,6 +87,7 @@ class BanlistController extends Controller
                 $use->ban = $request->input('ban');
                 $use->internal_note = $request->input('internal_note');
                 $use->save();
+
                 // $user->create($request->input())->save();
                 return redirect('banlist')->with('success', Lang::get('lang.email_banned_sucessfully'));
             } else {

app/Http/Controllers/Admin/helpdesk/EmailsController.php

@@ -380,6 +380,7 @@ class EmailsController extends Controller
             }
             //dd($ex->getMessage());
             loging('mail-config', $message);
+
             //Log::error($ex->getMessage());
             return $this->jsonResponse('fails', $message);
         }

app/Http/Controllers/Admin/helpdesk/FormController.php

@@ -196,6 +196,7 @@ class FormController extends Controller
             //dd($form);
             if ($form) {
                 $fields = $form->fields();
+
                 //dd($fields);
                 return view('themes.default1.admin.helpdesk.manage.form.edit', compact('form', 'fields', 'select_forms'));
             }
@@ -215,6 +216,7 @@ class FormController extends Controller
             //dd($form);
             if ($form) {
                 $fields = $form->fields();
+
                 //dd($fields);
                 return view('themes.default1.admin.helpdesk.manage.form.add-child', compact('form', 'fields', 'select_forms'));
             }

app/Http/Controllers/Admin/helpdesk/GroupController.php

@@ -168,9 +168,11 @@ class GroupController extends Controller
         //Updating admin_notes field
         $adminNotes = $request->input('admin_notes');
         $var->admin_notes = $adminNotes;
+
         /* Check whether function success or not */
         try {
             $var->save();
+
             /* redirect to Index page with Success Message */
             return redirect('groups')->with('success', Lang::get('lang.group_updated_successfully'));
         } catch (Exception $e) {
@@ -198,9 +200,11 @@ class GroupController extends Controller
         }
         $group_assign_department->where('group_id', $id)->delete();
         $groups = $group->whereId($id)->first();
+
         /* Check whether function success or not */
         try {
             $groups->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('groups')->with('success', Lang::get('lang.group_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/HelptopicController.php

@@ -118,6 +118,7 @@ class HelptopicController extends Controller
             }
             /* Check whether function success or not */
             $topic->fill($request->except('custom_form', 'auto_assign'))->save();
+
             // $topics->fill($request->except('custom_form','auto_assign'))->save();
             /* redirect to Index page with Success Message */
             return redirect('helptopic')->with('success', Lang::get('lang.helptopic_created_successfully'));
@@ -192,6 +193,7 @@ class HelptopicController extends Controller
                     ->where('id', '=', 1)
                     ->update(['help_topic' => $id]);
             }
+
             /* redirect to Index page with Success Message */
             return redirect('helptopic')->with('success', Lang::get('lang.helptopic_updated_successfully'));
         } catch (Exception $e) {
@@ -238,9 +240,11 @@ class HelptopicController extends Controller
             }
             $message = $ticket.$email;
             $topics = $topic->whereId($id)->first();
+
             /* Check whether function success or not */
             try {
                 $topics->delete();
+
                 /* redirect to Index page with Success Message */
                 return redirect('helptopic')->with('success', Lang::get('lang.helptopic_deleted_successfully').$message);
             } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/SettingsController.php

@@ -74,6 +74,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $companys = $company->whereId('1')->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
         } catch (Exception $e) {
@@ -104,9 +105,11 @@ class SettingsController extends Controller
         if ($request->input('use_logo') == null) {
             $companys->use_logo = '0';
         }
+
         /* Check whether function success or not */
         try {
             $companys->fill($request->except('logo'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getcompany')->with('success', Lang::get('lang.company_updated_successfully'));
         } catch (Exception $e) {
@@ -167,6 +170,7 @@ class SettingsController extends Controller
             $email_mandatory = $common_settings->select('status')
                     ->where('option_name', '=', 'email_mandatory')
                     ->first();
+
             /* Direct to System Settings Page */
             return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time', 'common_setting', 'send_otp', 'email_mandatory'));
         } catch (Exception $e) {
@@ -215,6 +219,7 @@ class SettingsController extends Controller
                 $sett->status = $itil;
                 $sett->save();
             }
+
             /* redirect to Index page with Success Message */
             return redirect('getsystem')->with('success', Lang::get('lang.system_updated_successfully'));
         } catch (Exception $e) {
@@ -242,6 +247,7 @@ class SettingsController extends Controller
             $slas = $sla->get();
             /* Fetch the values from Help_topic table */
             $topics = $topic->get();
+
             /* Direct to Ticket Settings Page */
             return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
         } catch (Exception $e) {
@@ -276,6 +282,7 @@ class SettingsController extends Controller
             $tickets->collision_avoid = $request->input('collision_avoid');
             /* Check whether function success or not */
             $tickets->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getticket')->with('success', Lang::get('lang.ticket_updated_successfully'));
         } catch (Exception $e) {
@@ -302,6 +309,7 @@ class SettingsController extends Controller
             $templates = $template->get();
             /* Fetch the values from Emails table */
             $emails1 = $email1->get();
+
             /* Direct to Email Settings Page */
             return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
         } catch (Exception $e) {
@@ -334,6 +342,7 @@ class SettingsController extends Controller
             $emails->attachment = $request->input('attachment');
             /* Check whether function success or not */
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getemail')->with('success', Lang::get('lang.email_updated_successfully'));
         } catch (Exception $e) {
@@ -435,6 +444,7 @@ class SettingsController extends Controller
             }
             $work->save();
             $this->saveConditions();
+
             /* redirect to Index page with Success Message */
             return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
         } catch (Exception $e) {
@@ -455,6 +465,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of responder from responder table */
             $responders = $responder->whereId('1')->first();
+
             /* Direct to Responder Settings Page */
             return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
         } catch (Exception $e) {
@@ -484,6 +495,7 @@ class SettingsController extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $responders->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getresponder')->with('success', Lang::get('lang.auto_response_updated_successfully'));
         } catch (Exception $e) {
@@ -504,6 +516,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of alert from alert table */
             $alerts = $alert->whereId('1')->first();
+
             /* Direct to Alert Settings Page */
             return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
         } catch (Exception $e) {
@@ -572,6 +585,7 @@ class SettingsController extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $alerts->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getalert')->with('success', Lang::get('lang.alert_&_notices_updated_successfully'));
         } catch (Exception $e) {
@@ -615,6 +629,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $statuss = \DB::table('ticket_status')->get();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
         } catch (Exception $e) {
@@ -635,6 +650,7 @@ class SettingsController extends Controller
         try {
             /* fetch the values of company from company table */
             $status = \DB::table('ticket_status')->where('id', '=', $id)->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status-edit', compact('status'));
         } catch (Exception $e) {
@@ -667,6 +683,7 @@ class SettingsController extends Controller
             }
             $statuss->sort = $request->input('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', Lang::get('lang.status_has_been_updated_successfully'));
         } catch (Exception $e) {
@@ -698,6 +715,7 @@ class SettingsController extends Controller
             }
             $statuss->sort = $request->input('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', Lang::get('lang.status_has_been_created_successfully'));
         } catch (Exception $ex) {
@@ -718,6 +736,7 @@ class SettingsController extends Controller
             if ($id > 5) {
                 /* fetch the values of company from company table */
                 \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
+
                 /* Direct to Company Settings Page */
                 return redirect()->back()->with('success', Lang::get('lang.status_has_been_deleted'));
             } else {

app/Http/Controllers/Admin/helpdesk/SettingsController2.php

@@ -109,6 +109,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of company from company table */
             $statuss = \DB::table('ticket_status')->get();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.status', compact('statuss'));
         } catch (Exception $e) {
@@ -141,6 +142,7 @@ class SettingsController2 extends Controller
             }
             $statuss->sort = Input::get('sort');
             $statuss->save();
+
             /* Direct to Company Settings Page */
             return redirect()->back()->with('success', 'Status has been updated!');
         } catch (Exception $e) {
@@ -164,6 +166,7 @@ class SettingsController2 extends Controller
         }
         $statuss->sort = Input::get('sort');
         $statuss->save();
+
         /* Direct to Company Settings Page */
         return redirect()->back()->with('success', 'Status has been created!');
 //        } catch (Exception $ex) {
@@ -177,6 +180,7 @@ class SettingsController2 extends Controller
             if ($id > 5) {
                 /* fetch the values of company from company table */
                 \App\Model\helpdesk\Ticket\Ticket_Status::whereId($id)->delete();
+
                 /* Direct to Company Settings Page */
                 return redirect()->back()->with('success', 'Status has been deleted');
             } else {
@@ -200,6 +204,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of company from company table */
             $companys = $company->whereId('1')->first();
+
             /* Direct to Company Settings Page */
             return view('themes.default1.admin.helpdesk.settings.company', compact('companys'));
         } catch (Exception $e) {
@@ -230,9 +235,11 @@ class SettingsController2 extends Controller
         if ($request->input('use_logo') == null) {
             $companys->use_logo = '0';
         }
+
         /* Check whether function success or not */
         try {
             $companys->fill($request->except('logo'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getcompany')->with('success', 'Company Updated Successfully');
         } catch (Exception $e) {
@@ -283,6 +290,7 @@ class SettingsController2 extends Controller
             $departments = $department->get();
             /* Fetch the values from Timezones table */
             $timezones = $timezone->get();
+
             /* Direct to System Settings Page */
             return view('themes.default1.admin.helpdesk.settings.system', compact('systems', 'departments', 'timezones', 'time', 'date', 'date_time'));
         } catch (Exception $e) {
@@ -308,6 +316,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $systems->fill($request->input())->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getsystem')->with('success', 'System Updated Successfully');
         } catch (Exception $e) {
@@ -335,6 +344,7 @@ class SettingsController2 extends Controller
             $slas = $sla->get();
             /* Fetch the values from Help_topic table */
             $topics = $topic->get();
+
             /* Direct to Ticket Settings Page */
             return view('themes.default1.admin.helpdesk.settings.ticket', compact('tickets', 'slas', 'topics', 'priority'));
         } catch (Exception $e) {
@@ -369,6 +379,7 @@ class SettingsController2 extends Controller
             $tickets->collision_avoid = $request->input('collision_avoid');
             /* Check whether function success or not */
             $tickets->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getticket')->with('success', 'Ticket Updated Successfully');
         } catch (Exception $e) {
@@ -395,6 +406,7 @@ class SettingsController2 extends Controller
             $templates = $template->get();
             /* Fetch the values from Emails table */
             $emails1 = $email1->get();
+
             /* Direct to Email Settings Page */
             return view('themes.default1.admin.helpdesk.settings.email', compact('emails', 'templates', 'emails1'));
         } catch (Exception $e) {
@@ -427,6 +439,7 @@ class SettingsController2 extends Controller
             $emails->attachment = $request->input('attachment');
             /* Check whether function success or not */
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getemail')->with('success', 'Email Updated Successfully');
         } catch (Exception $e) {
@@ -485,6 +498,7 @@ class SettingsController2 extends Controller
                 $emails->notification_cron = 0;
             }
             $emails->save();
+
             /* redirect to Index page with Success Message */
             return redirect('job-scheduler')->with('success', Lang::get('lang.job-scheduler-success'));
         } catch (Exception $e) {
@@ -556,6 +570,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of responder from responder table */
             $responders = $responder->whereId('1')->first();
+
             /* Direct to Responder Settings Page */
             return view('themes.default1.admin.helpdesk.settings.responder', compact('responders'));
         } catch (Exception $e) {
@@ -585,6 +600,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $responders->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getresponder')->with('success', 'Responder Updated Successfully');
         } catch (Exception $e) {
@@ -605,6 +621,7 @@ class SettingsController2 extends Controller
         try {
             /* fetch the values of alert from alert table */
             $alerts = $alert->whereId('1')->first();
+
             /* Direct to Alert Settings Page */
             return view('themes.default1.admin.helpdesk.settings.alert', compact('alerts'));
         } catch (Exception $e) {
@@ -673,6 +690,7 @@ class SettingsController2 extends Controller
             /* fill the values to coompany table */
             /* Check whether function success or not */
             $alerts->save();
+
             /* redirect to Index page with Success Message */
             return redirect('getalert')->with('success', 'Alert Updated Successfully');
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/SlaController.php

@@ -45,6 +45,7 @@ class SlaController extends Controller
         try {
             /* Declare a Variable $slas to store all Values From Sla_plan Table */
             $slas = $sla->get();
+
             /* Listing the values From Sla_plan Table */
             return view('themes.default1.admin.helpdesk.manage.sla.index', compact('slas'));
         } catch (Exception $e) {
@@ -81,6 +82,7 @@ class SlaController extends Controller
             /* Fill the request values to Sla_plan Table  */
             /* Check whether function success or not */
             $sla->fill($request->input())->save();
+
             /* redirect to Index page with Success Message */
             return redirect('sla')->with('success', Lang::get('lang.sla_plan_created_successfully'));
         } catch (Exception $e) {
@@ -196,9 +198,11 @@ class SlaController extends Controller
             $message = $ticket.$dept.$topic;
             /* Delete a perticular field from the database by delete() using Id */
             $slas = Sla_plan::whereId($id)->first();
+
             /* Check whether function success or not */
             try {
                 $slas->delete();
+
                 /* redirect to Index page with Success Message */
                 return redirect('sla')->with('success', Lang::get('lang.sla_plan_deleted_successfully').$message);
             } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/TeamController.php

@@ -150,6 +150,7 @@ class TeamController extends Controller
         $users = DB::table('team_assign_agent')->select('team_assign_agent.id', 'team_assign_agent.team_id', 'users.user_name', 'users.first_name', 'users.last_name', 'users.active', 'users.assign_group', 'users.primary_dpt', 'users.role')
           ->join('users', 'users.id', '=', 'team_assign_agent.agent_id')
           ->where('team_assign_agent.team_id', '=', $id);
+
 //           ->get();
         // dd($users);
         return \Datatable::query($users)
@@ -219,6 +220,7 @@ class TeamController extends Controller
             }
             // dd($a_id);
             $user = $user->whereIn('id', $a_id)->where('active', '=', 1)->orderBy('first_name')->get();
+
             // dd($user);
             return view('themes.default1.admin.helpdesk.agent.teams.edit', compact('agent_id', 'user', 'teams'));
         } catch (Exception $e) {
@@ -250,10 +252,12 @@ class TeamController extends Controller
         $alert = $request->input('assign_alert');
         $teams->assign_alert = $alert;
         $teams->save(); //saving check box
+
         //updating whole field
         /* Check whether function success or not */
         try {
             $teams->fill($request->except('team_lead'))->save();
+
             /* redirect to Index page with Success Message */
             return redirect('teams')->with('success', Lang::get('lang.teams_updated_successfully'));
         } catch (Exception $e) {
@@ -279,6 +283,7 @@ class TeamController extends Controller
             $tickets = DB::table('tickets')->where('team_id', '=', $id)->update(['team_id' => null]);
             /* Check whether function success or not */
             $teams->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('teams')->with('success', Lang::get('lang.teams_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/ThreadController.php

@@ -32,6 +32,7 @@ class ThreadController extends Controller
             $threads = $thread->get();
             /* get the values of priority from Priority Table  */
             $priorities = $priority->get();
+
             /* Direct to view page */
             return view('themes.default1.admin.helpdesk.tickets.ticket', compact('threads', 'priorities'));
         } catch (Exception $e) {

app/Http/Controllers/Admin/helpdesk/UrlSettingController.php

@@ -18,6 +18,7 @@ class UrlSettingController extends Controller
         $url = $request->url();
         $www = $this->checkWWW($url);
         $https = $this->checkHTTP($url);
+
         //dd($www, $https);
         try {
             return view('themes.default1.admin.helpdesk.settings.url.settings', compact('www', 'https'));

app/Http/Controllers/Agent/helpdesk/CannedController.php

@@ -155,6 +155,7 @@ class CannedController extends Controller
             /* delete the selected field */
             /* Check whether function success or not */
             $canned->delete();
+
             /* redirect to Index page with Success Message */
             return redirect()->route('canned.list')->with('success', Lang::get('lang.canned_response_deleted'));
         } catch (Exception $e) {
@@ -180,6 +181,7 @@ class CannedController extends Controller
         } else {
             $msg = '';
         }
+
         // returning the canned response in JSON format
         return \Response::json($msg);
     }

app/Http/Controllers/Agent/helpdesk/Filter/FilterController.php

@@ -576,6 +576,7 @@ class FilterController extends Controller
             $query->whereIn('tickets.team_id', $teams)
                     ->orWhereIn('tickets.assigned_to', $users);
         });
+
         // dd($table->toSql());
         return $table;
     }
@@ -899,6 +900,7 @@ class FilterController extends Controller
         } else {
             $table = $table->where('tickets.id', '=', null);
         }
+
         // dd($table->toSql());
         return $table;
     }

app/Http/Controllers/Agent/helpdesk/Filter/FilterControllerOld.php

@@ -51,6 +51,7 @@ class FilterControllerOld extends Controller
         if ((is_array($tags) && count($tags) > 0) || (is_array($labels) && count($labels) > 0)) {
             $render = true;
         }
+
         // return \Datatables::of($table)->make();
         return \Ttable::getTable($table);
     }

app/Http/Controllers/Agent/helpdesk/ImapMail.php

@@ -25,6 +25,7 @@ class ImapMail extends Mailbox
     {
         //dd($this->getImapStream());
         $mailsIds = imap_search($this->getImapStream(), $criteria, SE_UID);
+
         //dd($mailsIds);
         return $mailsIds ? $mailsIds : [];
     }

app/Http/Controllers/Agent/helpdesk/OrganizationController.php

@@ -178,6 +178,7 @@ class OrganizationController extends Controller
         try {
             /* select the field by id  */
             $orgs = $org->whereId($id)->first();
+
             /* To view page */
             return view('themes.default1.agent.helpdesk.organization.show', compact('orgs'));
         } catch (Exception $e) {
@@ -198,6 +199,7 @@ class OrganizationController extends Controller
         try {
             /* select the field by id  */
             $orgs = $org->whereId($id)->first();
+
             /* To view page */
             return view('themes.default1.agent.helpdesk.organization.edit', compact('orgs'));
         } catch (Exception $e) {
@@ -254,6 +256,7 @@ class OrganizationController extends Controller
             /* Delete the field selected from the table */
             /* Check whether function success or not */
             $orgs->delete();
+
             /* redirect to Index page with Success Message */
             return redirect('organizations')->with('success', Lang::get('lang.organization_deleted_successfully'));
         } catch (Exception $e) {

app/Http/Controllers/Agent/helpdesk/TicketController.php

@@ -53,6 +53,7 @@ use Mail;
 use UTC;
 use Vsmoraes\Pdf\PdfFacade;
 use Yajra\DataTables\Facades\DataTables;
+use App\Model\helpdesk\Agent\Location;
 
 /**
  * TicketController.
@@ -80,6 +81,7 @@ class TicketController extends Controller
      */
     public function newticket(CountryCode $code)
     {
+        $locations = Location::all();
         $location = GeoIP::getLocation();
         $phonecode = $code->where('iso', '=', $location->iso_code)->first();
         $pcode = '';
@@ -89,7 +91,7 @@ class TicketController extends Controller
         $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
         $email_mandatory = CommonSettings::select('status')->where('option_name', '=', 'email_mandatory')->first();
 
-        return view('themes.default1.agent.helpdesk.ticket.new', compact('email_mandatory', 'settings'))->with('phonecode', $pcode);
+        return view('themes.default1.agent.helpdesk.ticket.new', compact('locations', 'email_mandatory', 'settings'))->with('phonecode', $pcode);
     }
 
     /**
@@ -501,6 +503,7 @@ class TicketController extends Controller
         $ticket = Tickets::where('tickets.id', '=', $id)->first();
         $html = view('themes.default1.agent.helpdesk.ticket.pdf', compact('id', 'ticket', 'tickets'))->render();
         $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
         /**
          * This statement throws error with php7.1.
          *
@@ -763,7 +766,8 @@ class TicketController extends Controller
                                 $from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id),
                                 $to = ['name' => $username, 'email' => $emailadd],
                                 $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'],
-                                $template_variables = ['user' => $username,
+                                $template_variables = [
+                                    'user' => $username,
                                     'ticket_number'           => $ticket_number2,
                                     'department_sign'         => '',
                                     'system_link'             => $link,
@@ -832,7 +836,8 @@ class TicketController extends Controller
                         ],
                         $message = [
                             'subject' => $updated_subject,
-                            'body'    => $body, 'scenario' => $mail,
+                            'body'    => $body,
+                            'scenario' => $mail,
                         ],
                         $template_variables = [
                             'ticket_agent_name'   => $email_data['to_user_name'],
@@ -841,7 +846,8 @@ class TicketController extends Controller
                             'user'                => $email_data['to_user_name'],
                             'ticket_number'       => $ticket_number2,
                             'email_address'       => $emailadd,
-                            'name'                => $ticket_creator, ]
+                            'name'                => $ticket_creator,
+                        ]
                     );
                 } catch (\Exception $e) {
                 }
@@ -2141,9 +2147,12 @@ class TicketController extends Controller
         $email = $email;
         $ticket_id = $ticket_id;
         $validator = \Validator::make(
-            ['email'   => $email,
+            [
-                'name' => $name, ],
+                'email'   => $email,
-            ['email'   => 'required|email',
+                'name' => $name,
+            ],
+            [
+                'email'   => 'required|email',
             ]
         );
         $user = User::where('email', '=', $email)->first();
@@ -2457,6 +2466,7 @@ class TicketController extends Controller
             $ticket = Tickets::where('id', $thread->ticket_id)->first();
             $html = view('themes.default1.agent.helpdesk.ticket.thread-pdf', compact('thread', 'system', 'company', 'ticket'))->render();
             $html1 = mb_convert_encoding($html, 'HTML-ENTITIES', 'UTF-8');
+
             /**
              * This statement throws error with php7.1.
              *

app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php

@@ -201,6 +201,7 @@ class TicketWorkflowController extends Controller
         } elseif ($condition == 'ends') {
             $return = $this->checkEnds($statement, $to_check);
         }
+
 //        elseif($condition == 'match') {
 //
 //        } elseif($condition == 'not_match') {

app/Http/Controllers/Agent/helpdesk/UserController.php

@@ -29,6 +29,7 @@ use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
 use App\Model\helpdesk\Utility\Otp;
+use App\Model\helpdesk\Agent\Department;
 use App\User;
 // classes
 use Auth;
@@ -149,6 +150,7 @@ class UserController extends Controller
                 $query->orWhere('country_code', 'LIKE', '%'.$search.'%');
             });
         }
+
         // displaying list of users with chumper datatables
         // return \Datatable::collection(User::where('role', "!=", "admin")->get())
         return \Yajra\DataTables\Facades\DataTables::of($users)
@@ -338,6 +340,7 @@ class UserController extends Controller
 
                 return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
             }
+
 //            $user->save();
             /* redirect to Index page with Success Message */
             return redirect('user')->with('success', Lang::get('lang.User-Created-Successfully'));
@@ -676,6 +679,7 @@ class UserController extends Controller
         $user = new User();
         /* select the field where id = $id(request Id) */
         $users = $user->whereId($id)->first();
+
         /* Update the value by selected field  */
         /* Check whether function success or not */
         try {
@@ -697,6 +701,7 @@ class UserController extends Controller
 
                 $this->storeUserOrgRelation($id, $orgid);
             }
+
             /* redirect to Index page with Success Message */
             return redirect('user')->with('success', Lang::get('lang.User-profile-Updated-Successfully'));
         } catch (Exception $e) {
@@ -733,11 +738,13 @@ class UserController extends Controller
         $phonecode = $code->where('iso', '=', $location->iso_code)->first();
         $settings = CommonSettings::select('status')->where('option_name', '=', 'send_otp')->first();
         $status = $settings->status;
-
+        $departments = Department::all();
         try {
-            return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user'))
+           return view('themes.default1.agent.helpdesk.user.profile-edit', compact('user', 'departments'))
-                            ->with(['phonecode' => $phonecode->phonecode,
+    ->with([
-                                'verify'        => $status, ]);
+        'phonecode' => $phonecode->phonecode,
+        'verify'    => $status,
+    ]);
         } catch (Exception $e) {
             return redirect()->back()->with('fails', $e->getMessage());
         }
@@ -932,6 +939,7 @@ class UserController extends Controller
             $user_org->org_id = $org->id;
             $user_org->user_id = $id;
             $user_org->save();
+
             // for success return 0
             return 0;
         }
@@ -956,6 +964,7 @@ class UserController extends Controller
         for ($i = 0; $i < $length; $i++) {
             $randomString .= $characters[rand(0, $charactersLength - 1)];
         }
+
         // return random string
         return $randomString;
     }
@@ -1061,6 +1070,7 @@ class UserController extends Controller
                     if (Hash::check(Input::get('otp'), $otp->otp)) {
                         Otp::where('user_id', '=', Input::get('u_id'))
                                 ->update(['otp' => '']);
+
                         // User::where('id', '=', $user->id)
                         //     ->update(['active' => 1]);
                         // $this->openTicketAfterVerification($user->id);

app/Http/Controllers/Agent/kb/ArticleController.php

@@ -68,6 +68,7 @@ class ArticleController extends Controller
                 ->select('id', 'name', 'description', 'publish_time', 'slug')
                 ->orderBy('publish_time', 'desc')
                 ->get();
+
         // returns chumper datatable
         return Datatable::Collection($articles)
 
@@ -136,6 +137,7 @@ class ArticleController extends Controller
     {
         /* get the attributes of the category */
         $category = $category->pluck('id', 'name');
+
         /* get the create page  */
         try {
             return view('themes.default1.agent.kb.article.create', compact('category'));
@@ -169,6 +171,7 @@ class ArticleController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into kb_article_relationship (category_id, article_id) values (?,?)', [$req, $id]);
         }
+
         /* insert the values to the article table  */
         try {
             $article->fill($request->except('slug'))->save();
@@ -203,6 +206,7 @@ class ArticleController extends Controller
         /* get the selected article and display it at edit page  */
         /* Get the selected article with id */
         $article = $article->whereId($id)->first();
+
         /* send to the edit page */
         try {
             return view('themes.default1.agent.kb.article.edit', compact('assign', 'article', 'category'));
@@ -244,6 +248,7 @@ class ArticleController extends Controller
         foreach ($requests as $req) {
             DB::insert('insert into kb_article_relationship (category_id, article_id) values (?,?)', [$req, $id]);
         }
+
         /* update the value to the table */
         try {
             $article->fill($request->all())->save();

app/Http/Controllers/Agent/kb/CategoryController.php

@@ -123,6 +123,7 @@ class CategoryController extends Controller
     {
         /* Get the all attributes in the category model */
         $category = $category->pluck('name', 'id')->toArray();
+
         /* get the view page to create new category with all attributes
           of category model */
         try {
@@ -146,6 +147,7 @@ class CategoryController extends Controller
         $sl = $request->input('name');
         $slug = Str::slug($sl, '-');
         $category->slug = $slug;
+
         // send success message to index page
         try {
             $category->fill($request->input())->save();
@@ -169,6 +171,7 @@ class CategoryController extends Controller
         /* get the atributes of the category model whose id == $id */
         $category = Category::whereId($id)->first();
         $categories = Category::pluck('name', 'id')->toArray();
+
         /* get the Edit page the selected category via id */
         return view('themes.default1.agent.kb.category.edit', compact('category', 'categories'));
     }
@@ -188,6 +191,7 @@ class CategoryController extends Controller
         $category = Category::where('id', $id)->first();
         $sl = $request->input('name');
         $slug = Str::slug($sl, '-');
+
         /* update the values at the table via model according with the request */
         //redirct to index page with success message
         try {
@@ -218,6 +222,7 @@ class CategoryController extends Controller
         } else {
             /*  delete the category selected, id == $id */
             $category = $category->whereId($id)->first();
+
             // redirect to index with success message
             try {
                 $category->delete();

app/Http/Controllers/Agent/kb/SettingsController.php

@@ -56,6 +56,7 @@ class SettingsController extends Controller
         /* get the setting where the id == 1 */
         $settings = $settings->whereId('1')->first();
         $time = $time->get();
+
         //$date = $date->get();
         return view('themes.default1.agent.kb.settings.settings', compact('date', 'settings', 'time'));
     }

app/Http/Controllers/Auth/AuthController.php

@@ -77,6 +77,7 @@ class AuthController extends Controller
         }
         //dd(\Config::get('services'));
         $s = Socialite::driver($provider)->redirect();
+
         //dd('dscd');
         return $s;
     }
@@ -114,6 +115,7 @@ class AuthController extends Controller
                 }
                 Auth::login($user);
             }
+
             //after login redirecting to home page
             return redirect('/');
         } catch (\Exception $ex) {

app/Http/Controllers/Client/helpdesk/FormController.php

@@ -21,6 +21,7 @@ use App\Model\helpdesk\Ticket\Ticket_Thread;
 use App\Model\helpdesk\Ticket\Tickets;
 use App\Model\helpdesk\Utility\CountryCode;
 use App\User;
+use App\Model\helpdesk\Agent\Location;
 use Exception;
 // classes
 use Form;
@@ -64,6 +65,7 @@ class FormController extends Controller
      */
     public function getForm(Help_topic $topic, CountryCode $code)
     {
+        $locations = Location::all();
         if (\Config::get('database.install') == '%0%') {
             return \Redirect::route('licence');
         }
@@ -85,7 +87,7 @@ class FormController extends Controller
 
             [$max_size_in_bytes, $max_size_in_actual] = $this->fileUploadController->file_upload_max_size();
 
-            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory', 'max_size_in_bytes', 'max_size_in_actual'))->with('phonecode', $phonecode);
+            return view('themes.default1.client.helpdesk.form', compact('topics', 'codes', 'email_mandatory', 'max_size_in_bytes', 'max_size_in_actual', 'locations'))->with('phonecode', $phonecode);
         } else {
             return \Redirect::route('home');
         }
@@ -249,6 +251,7 @@ class FormController extends Controller
                     //                        }
                     //                    }
                 }
+
                 // dd($result);
                 return Redirect::back()->with('success', Lang::get('lang.Ticket-has-been-created-successfully-your-ticket-number-is') . ' ' . $result[0] . '. ');
             } else {

app/Http/Controllers/Client/helpdesk/GuestController.php

@@ -209,6 +209,7 @@ class GuestController extends Controller
         $tickets = $tickets->where('user_id', '=', $user_id)->first();
         //dd($ticket);
         $thread = $thread->where('ticket_id', $tickets->id)->first();
+
         //dd($thread);
         // $tickets = $tickets->whereId($id)->first();
         return view('themes.default1.client.guest-user.view_ticket', compact('thread', 'tickets'));
@@ -424,6 +425,7 @@ class GuestController extends Controller
                     if (Hash::check(Input::get('otp'), $otp->otp)) {
                         Otp::where('user_id', '=', Input::get('u_id'))
                             ->update(['otp' => '']);
+
                         // User::where('id', '=', $user->id)
                         //     ->update(['active' => 1]);
                         // $this->openTicketAfterVerification($user->id);

app/Http/Controllers/Client/kb/UserController.php

@@ -141,6 +141,7 @@ class UserController extends Controller
         /* from whole attribute pick the article_id */
         $article_id = $all->pluck('article_id');
         $categorys = $category->get();
+
         /* direct to view with $article_id */
         return view('themes.default1.client.kb.article-list.category', compact('all', 'id', 'categorys', 'article_id'));
     }

app/Http/Controllers/Common/ExcelController.php

@@ -15,6 +15,7 @@ class ExcelController extends Controller
         if (count($data) == 0) {
             throw new Exception('No data');
         }
+
         //dd(Excel::download(new UserExport($data), $filename.'.'.'xls'));
         return Excel::download(new UserExport($data), $filename.'.'.'xlsx');
     }

app/Http/Controllers/Common/SettingsController.php

@@ -553,6 +553,7 @@ class SettingsController extends Controller
                 $attributes[$key]['author'] = $field['author'];
             }
         }
+
         //dd($attributes);
         return $attributes;
     }

app/Http/Controllers/Update/UpgradeController.php

@@ -169,6 +169,7 @@ class UpgradeController extends Controller
                 }
             }
             echo '</ul>';
+
             //Artisan::call('migrate', ['--force' => true]);
             return true;
         } catch (Exception $ex) {
@@ -397,6 +398,7 @@ class UpgradeController extends Controller
         try {
             if (Utility::getFileVersion() > Utility::getDatabaseVersion()) {
                 $url = url('database-upgrade');
+
                 //$string = "Your Database is outdated please upgrade <a href=$url>Now !</a>";
                 return view('themes.default1.update.database', compact('url'));
             } else {

app/Model/helpdesk/Agent/Department.php

@@ -13,4 +13,9 @@ class Department extends BaseModel
         'template_set', 'auto_ticket_response', 'auto_message_response',
         'auto_response_email', 'recipient', 'group_access', 'department_sign',
     ];
+
+        public function users()
+    {
+        return $this->hasMany(User::class, 'dept_id', 'id');
+    }
 }

app/Model/helpdesk/Agent/Location.php

@@ -0,0 +1,16 @@
+<?php
+
+namespace App\Model\helpdesk\Agent;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+
+class Location extends Model
+{
+    use HasFactory;
+	 protected $primaryKey = 'locationid';
+    public $incrementing = true;
+    protected $keyType = 'int';
+
+    protected $fillable = ['locationname'];
+}

app/Model/helpdesk/Ticket/Tickets.php

@@ -3,17 +3,46 @@
 namespace App\Model\helpdesk\Ticket;
 
 use App\BaseModel;
+use App\Model\helpdesk\Agent\Location;
 
 class Tickets extends BaseModel
 {
     protected $table = 'tickets';
 
-    protected $fillable = ['id', 'ticket_number', 'num_sequence', 'user_id', 'priority_id', 'sla', 'help_topic_id', 'max_open_ticket', 'captcha', 'status', 'lock_by', 'lock_at', 'source', 'isoverdue', 'reopened', 'isanswered', 'is_deleted', 'closed', 'is_transfer', 'transfer_at', 'reopened_at', 'duedate', 'closed_at', 'last_message_at', 'last_response_at', 'created_at', 'updated_at', 'assigned_to'];
+    protected $fillable = [
+        'id',
+        'ticket_number',
+        'num_sequence',
+        'user_id',
+        'priority_id',
+        'sla',
+        'help_topic_id',
+        'max_open_ticket',
+        'captcha',
+        'status',
+        'lock_by',
+        'lock_at',
+        'source',
+        'isoverdue',
+        'reopened',
+        'isanswered',
+        'is_deleted',
+        'closed',
+        'is_transfer',
+        'transfer_at',
+        'reopened_at',
+        'duedate',
+        'closed_at',
+        'last_message_at',
+        'last_response_at',
+        'created_at',
+        'updated_at',
+        'assigned_to',
+        'locationid'  // <-- Thêm locationid vào đây
+    ];
+
+    // Các quan hệ cũ...
 
-//        public function attach(){
-//            return $this->hasMany('App\Model\helpdesk\Ticket\Ticket_attachments',);
-//
-//        }
     public function thread()
     {
         return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Thread::class, 'ticket_id');
@@ -37,6 +66,12 @@ class Tickets extends BaseModel
         return $this->hasMany(\App\Model\helpdesk\Ticket\Ticket_Form_Data::class, 'ticket_id');
     }
 
+    // Thêm quan hệ location mới
+    public function location()
+    {
+        return $this->belongsTo(Location::class, 'locationid', 'locationid');
+    }
+
     public function extraFields()
     {
         $id = $this->attributes['id'];

app/User.php

@@ -8,6 +8,7 @@ use Illuminate\Contracts\Auth\Authenticatable as AuthenticatableContract;
 use Illuminate\Contracts\Auth\CanResetPassword as CanResetPasswordContract;
 use Illuminate\Database\Eloquent\Model;
 use Tymon\JWTAuth\Contracts\JWTSubject as AuthenticatableUserContract;
+use App\Model\helpdesk\Agent\Department;
 
 class User extends Model implements AuthenticatableContract, CanResetPasswordContract, AuthenticatableUserContract
 {
@@ -26,10 +27,13 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
      *
      * @var array
      */
-    protected $fillable = ['user_name', 'email', 'password', 'active', 'first_name', 'last_name', 'ban', 'ext', 'mobile', 'profile_pic',
+   protected $fillable = [
+    'user_name', 'email', 'password', 'active', 'first_name', 'last_name', 'ban', 'ext', 'mobile', 'profile_pic',
     'phone_number', 'company', 'agent_sign', 'account_type', 'account_status',
     'assign_group', 'primary_dpt', 'agent_tzone', 'daylight_save', 'limit_access',
-        'directory_listing', 'vacation_mode', 'role', 'internal_note', 'country_code', 'not_accept_ticket', 'is_delete', ];
+    'directory_listing', 'vacation_mode', 'role', 'internal_note', 'country_code', 'not_accept_ticket', 'is_delete',
+    'dept_id', // <-- bổ sung trường dept_id vào đây
+];
 
     /**
      * The attributes excluded from the model's JSON form.
@@ -175,6 +179,11 @@ class User extends Model implements AuthenticatableContract, CanResetPasswordCon
     {
         return $this->name();
     }
+    public function department()
+    {
+        // User.dept_id là foreign key, Department.id là primary key
+        return $this->belongsTo(Department::class, 'dept_id', 'id');
+    }
 
     public function getFirstNameAttribute($value)
     {

config/app.php

@@ -101,6 +101,7 @@ return [
      */
     'key'    => env('APP_KEY', 'base64:h3KjrHeVxyE+j6c8whTAs2YI+7goylGZ/e2vElgXT6I='),
     'cipher' => 'AES-256-CBC',
+	'key' => 'base64:MwXqXnQ6V0nvPvN6cKybA2nKFtAyYv9FItYX0ZrB67g=',  // dán key thật vào đây
     /*
       |--------------------------------------------------------------------------
       | Logging Configuration

database/migrations/2025_08_02_034829_create_locations_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+   public function up()
+{
+    Schema::create('locations', function (Blueprint $table) {
+        $table->id('locationid');
+        $table->string('locationname');
+       // $table->timestamps();
+    });
+}
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+    {
+        Schema::dropIfExists('locations');
+    }
+};

database/migrations/2025_08_02_041258_add_locationid_to_tickets_table.php

@@ -0,0 +1,30 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+public function up()
+{
+    Schema::table('tickets', function (Blueprint $table) {
+        $table->unsignedBigInteger('locationid')->nullable();
+        $table->foreign('locationid')->references('locationid')->on('locations')->onDelete('set null');
+    });
+}
+
+public function down()
+{
+    Schema::table('tickets', function (Blueprint $table) {
+        $table->dropForeign(['locationid']);
+        $table->dropColumn('locationid');
+    });
+}
+
+};

database/migrations/2025_08_02_075824_add_dept_id_to_users_table.php

@@ -0,0 +1,32 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     *
+     * @return void
+     */
+   public function up()
+{
+    Schema::table('users', function (Blueprint $table) {
+        $table->unsignedInteger('dept_id')->nullable()->after('id');
+    });
+}
+
+    /**
+     * Reverse the migrations.
+     *
+     * @return void
+     */
+    public function down()
+{
+    Schema::table('users', function (Blueprint $table) {
+        $table->dropColumn('dept_id');
+    });
+}
+};

database/seeders/LocationSeeder.php

@@ -0,0 +1,25 @@
+<?php
+
+namespace Database\Seeders;
+
+use Illuminate\Database\Console\Seeds\WithoutModelEvents;
+use Illuminate\Database\Seeder;
+use App\Location;  // <--- Thêm dòng này
+class LocationSeeder extends Seeder
+{
+    /**
+     * Run the database seeds.
+     *
+     * @return void
+     */
+   public function run()
+    {
+        Location::insert([
+            ['locationname' => 'Hà Nội'],
+            ['locationname' => 'Đà Nẵng'],
+            ['locationname' => 'TP. Hồ Chí Minh'],
+            ['locationname' => 'Cần Thơ'],
+            ['locationname' => 'Huế'],
+        ]);
+    }
+}

lang/vi/pagination.php

@@ -0,0 +1,18 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Pagination Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | The following language lines are used by the paginator library to build
+      | the simple pagination links. You are free to change them to anything
+      | you want to customize your views to better match your application.
+      |
+     */
+
+    'previous' => '&laquo; Trước',
+    'next'     => 'Tiếp &raquo;',
+];

lang/vi/passwords.php

@@ -0,0 +1,22 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Password Reminder Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | The following language lines are the default lines which match reasons
+      | that are given by the password broker for a password update attempt
+      | has failed, such as for an invalid token or invalid new password.
+      |
+     */
+
+   'password' => 'Mật khẩu phải chứa ít nhất sáu ký tự để có thể xác nhận.',
+'user'     => "Chúng tôi không thể tìm thấy người dùng với địa chỉ email này.",
+'token'    => 'Mã đặt lại mật khẩu này không hợp lệ.',
+'sent'     => 'Chúng tôi đã gửi liên kết đặt lại mật khẩu qua email cho bạn!',
+'reset'    => 'Mật khẩu của bạn đã được đặt lại.',
+
+];

lang/vi/validation.php

@@ -0,0 +1,102 @@
+<?php
+
+return [
+
+    /*
+      |--------------------------------------------------------------------------
+      | Validation Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | Các dòng ngôn ngữ sau chứa các thông báo lỗi mặc định được sử dụng bởi
+      | lớp validator. Một số quy tắc có nhiều phiên bản khác nhau như
+      | quy tắc kích thước. Bạn có thể tùy chỉnh từng thông báo tại đây.
+      |
+     */
+
+    'accepted'   => ':attribute phải được chấp nhận.',
+    'active_url' => ':attribute không phải là một URL hợp lệ.',
+    'after'      => ':attribute phải là ngày sau ngày :date.',
+    'alpha'      => ':attribute chỉ được chứa các chữ cái.',
+    'alpha_dash' => ':attribute chỉ được chứa các chữ cái, số và dấu gạch ngang.',
+    'alpha_num'  => ':attribute chỉ được chứa các chữ cái và số.',
+    'array'      => ':attribute phải là một mảng.',
+    'before'     => ':attribute phải là ngày trước ngày :date.',
+    'between'    => [
+        'numeric' => ':attribute phải nằm giữa :min và :max.',
+        'file'    => ':attribute phải nằm giữa :min và :max kilobyte.',
+        'string'  => ':attribute phải nằm giữa :min và :max ký tự.',
+        'array'   => ':attribute phải có từ :min đến :max phần tử.',
+    ],
+    'boolean'        => 'Trường :attribute phải là true hoặc false.',
+    'confirmed'      => 'Xác nhận :attribute không khớp.',
+    'date'           => ':attribute không phải là ngày hợp lệ.',
+    'date_format'    => ':attribute không khớp với định dạng :format.',
+    'different'      => ':attribute và :other phải khác nhau.',
+    'digits'         => ':attribute phải có :digits chữ số.',
+    'digits_between' => ':attribute phải có từ :min đến :max chữ số.',
+    'email'          => ':attribute phải là một địa chỉ email hợp lệ.',
+    'filled'         => 'Trường :attribute là bắt buộc.',
+    'exists'         => ':attribute đã chọn không hợp lệ.',
+    'image'          => ':attribute phải là một hình ảnh.',
+    'in'             => ':attribute đã chọn không hợp lệ.',
+    'integer'        => ':attribute phải là số nguyên.',
+    'ip'             => ':attribute phải là địa chỉ IP hợp lệ.',
+    'max'            => [
+        'numeric' => ':attribute không được lớn hơn :max.',
+        'file'    => ':attribute không được lớn hơn :max kilobyte.',
+        'string'  => ':attribute không được lớn hơn :max ký tự.',
+        'array'   => ':attribute không được có nhiều hơn :max phần tử.',
+    ],
+    'mimes' => ':attribute phải là tệp có định dạng: :values.',
+    'min'   => [
+        'numeric' => ':attribute phải ít nhất là :min.',
+        'file'    => ':attribute phải ít nhất là :min kilobyte.',
+        'string'  => ':attribute phải ít nhất là :min ký tự.',
+        'array'   => ':attribute phải có ít nhất :min phần tử.',
+    ],
+    'not_in'               => ':attribute đã chọn không hợp lệ.',
+    'numeric'              => ':attribute phải là một số.',
+    'regex'                => 'Định dạng của :attribute không hợp lệ.',
+    'required'             => 'Trường :attribute là bắt buộc.',
+    'required_if'          => 'Trường :attribute là bắt buộc khi :other là :value.',
+    'required_with'        => 'Trường :attribute là bắt buộc khi :values có mặt.',
+    'required_with_all'    => 'Trường :attribute là bắt buộc khi tất cả :values có mặt.',
+    'required_without'     => 'Trường :attribute là bắt buộc khi :values không có mặt.',
+    'required_without_all' => 'Trường :attribute là bắt buộc khi không có :values nào có mặt.',
+    'same'                 => 'Trường :attribute và :other phải khớp nhau.',
+    'size'                 => [
+        'numeric' => ':attribute phải có kích thước bằng :size.',
+        'file'    => ':attribute phải có kích thước bằng :size kilobyte.',
+        'string'  => ':attribute phải có độ dài bằng :size ký tự.',
+        'array'   => ':attribute phải chứa :size phần tử.',
+    ],
+    'unique'   => ':attribute đã được sử dụng.',
+    'url'      => 'Định dạng của :attribute không hợp lệ.',
+    'timezone' => ':attribute phải là một múi giờ hợp lệ.',
+    /*
+      |--------------------------------------------------------------------------
+      | Custom Validation Language Lines
+      |--------------------------------------------------------------------------
+      |
+      | Bạn có thể chỉ định các thông báo tùy chỉnh cho các thuộc tính bằng cách sử dụng
+      | quy ước "attribute.rule" để đặt tên dòng. Việc này giúp bạn nhanh chóng
+      | chỉ định thông báo tùy chỉnh cho một quy tắc cụ thể.
+      |
+     */
+    'custom' => [
+        'attribute-name' => [
+            'rule-name' => 'custom-message',
+        ],
+    ],
+    /*
+      |--------------------------------------------------------------------------
+      | Custom Validation Attributes
+      |--------------------------------------------------------------------------
+      |
+      | Các dòng ngôn ngữ sau được sử dụng để thay thế các ký hiệu thuộc tính
+      | bằng các tên dễ đọc hơn như Địa chỉ Email thay vì "email". Việc này giúp
+      | các thông báo trở nên dễ hiểu hơn.
+      |
+     */
+    'attributes' => [],
+];

resources/views/themes/default1/agent/helpdesk/ticket/new.blade.php

@@ -134,7 +134,12 @@ class="active"
                                         <span class="text-red"> *</span>
                                     @endif
 
-                            {!! Form::text('code',null,['class' => 'form-control', 'id' => 'country_code', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
+                                    {!! Form::text('code', null, [
+                                        'class' => 'form-control',
+                                        'id' => 'country_code',
+                                        'placeholder' => $phonecode,
+                                        'title' => Lang::get('lang.enter-country-phone-code'),
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-5">
@@ -185,7 +190,10 @@ class="active"
                                     <label>{!! Lang::get('lang.help_topic') !!}:</label>
                                     <!-- helptopic -->
                                     <?php $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->select('topic', 'id')->get(); ?>
-                                {!! Form::select('helptopic', ['Helptopic'=>$helptopic->pluck('topic','id')->toArray()],null,['class' => 'form-control select','id'=>'selectid']) !!}
+                                    {!! Form::select('helptopic', ['Helptopic' => $helptopic->pluck('topic', 'id')->toArray()], null, [
+                                        'class' => 'form-control select',
+                                        'id' => 'selectid',
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-3">
@@ -193,7 +201,9 @@ class="active"
                                 <div class="form-group">
                                     <label>{!! Lang::get('lang.sla_plan') !!}:</label>
                                     <?php $sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('status', '=', 1)->select('grace_period', 'id')->get(); ?>
-                                {!! Form::select('sla', ['SLA'=>$sla_plan->pluck('grace_period','id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select('sla', ['SLA' => $sla_plan->pluck('grace_period', 'id')->toArray()], null, [
+                                        'class' => 'form-control select',
+                                    ]) !!}
                                 </div>
                             </div>
                             <div class="col-md-3">
@@ -201,7 +211,8 @@ class="active"
                                 <div class="form-group" id="duedate">
                                     <label>{!! Lang::get('lang.due_date') !!}:</label>
                                     {!! Form::text('duedate', null, ['class' => 'form-control', 'id' => 'datemask']) !!}
-                                <button class="btn  clear-input" id="duedates" style="display: none" type="button"><i class="fas fa-times"></i></button>
+                                    <button class="btn  clear-input" id="duedates" style="display: none" type="button"><i
+                                            class="fas fa-times"></i></button>
                                 </div>
                             </div>
                             <div class="col-md-3">
@@ -209,7 +220,12 @@ class="active"
                                 <div class="form-group">
                                     <label>{!! Lang::get('lang.assign_to') !!}:</label>
                                     <?php $agents = App\User::where('role', '!=', 'user')->where('active', '=', 1)->get(); ?>
-                                {!! Form::select('assignto', [''=>'Select an Agent','Agents'=>$agents->pluck('first_name','id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select(
+                                        'assignto',
+                                        ['' => 'Select an Agent', 'Agents' => $agents->pluck('first_name', 'id')->toArray()],
+                                        null,
+                                        ['class' => 'form-control select'],
+                                    ) !!}
                                 </div>
                             </div>
                             <div id="response" class="col-md-6 form-group"></div>
@@ -242,6 +258,23 @@ class="active"
                                 </div>
                             </div>
                         </div>
+                        <div class="form-group row">
+                            <div class="col-md-1">
+                                <label for="location">Vị trí:</label>
+                            </div>
+                            <div class="col-md-7">
+                                <select name="location" class="form-control">
+                                    <option value="">-- Chọn vị trí --</option>
+                                    @foreach ($locations as $loc)
+                                        <option value="{{ $loc->id }}"
+                                            {{ old('location') == $loc->id ? 'selected' : '' }}>
+                                            {{ $loc->locationname }}
+                                        </option>
+                                    @endforeach
+                                </select>
+                            </div>
+                        </div>
+
                         <div class="form-group {{ $errors->has('body') ? 'has-error' : '' }}">
                             <!-- details -->
                             <div class="row">
@@ -249,7 +282,11 @@ class="active"
                                     <label>{!! Lang::get('lang.detail') !!}:<span class="text-red"> *</span></label>
                                 </div>
                                 <div class="col-md-11">
-                                {!! Form::textarea('body',null,['class' => 'form-control','id' => 'body', 'style'=>"width:100%; height:150px;"]) !!}
+                                    {!! Form::textarea('body', null, [
+                                        'class' => 'form-control',
+                                        'id' => 'body',
+                                        'style' => 'width:100%; height:150px;',
+                                    ]) !!}
 
                                 </div>
                             </div>
@@ -262,11 +299,17 @@ class="active"
                                 </div>
                                 <div class="col-md-5">
                                     <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
-                                {!! Form::select('priority', [Lang::get('lang.priorities')=>$Priority->pluck('priority_desc','priority_id')->toArray()],null,['class' => 'form-control select']) !!}
+                                    {!! Form::select(
+                                        'priority',
+                                        [Lang::get('lang.priorities') => $Priority->pluck('priority_desc', 'priority_id')->toArray()],
+                                        null,
+                                        ['class' => 'form-control select'],
+                                    ) !!}
                                 </div>
 
                             </div>
                         </div>
+
                     </div>
                 </div>
             </div>
@@ -275,7 +318,8 @@ class="active"
         <div class="card-footer">
             <div class="row">
                 <div class="col-md-3">
-                <input type="submit" value="{!! Lang::get('lang.create_ticket') !!}" class="btn btn-primary" onclick="this.disabled=true;this.value='Sending, please wait...';this.form.submit();">
+                    <input type="submit" value="{!! Lang::get('lang.create_ticket') !!}" class="btn btn-primary"
+                        onclick="this.disabled=true;this.value='Sending, please wait...';this.form.submit();">
                 </div>
             </div>
         </div>
@@ -289,10 +333,13 @@ class="active"
                 helpTopic = $("#selectid").val();
                 send(helpTopic);
             });
+
             function send(helpTopic) {
                 $.ajax({
                     url: "{{ url('/get-helptopic-form') }}",
-                data: {'helptopic': helpTopic},
+                    data: {
+                        'helptopic': helpTopic
+                    },
                     type: "GET",
                     dataType: "html",
                     success: function(response) {
@@ -330,7 +377,9 @@ class="active"
                     } else {
                         $('#duedate').addClass("has-error");
                         $('#clear-up').remove();
-                    $('#box-header1').append("<div id='clear-up'><br><br><div class='alert alert-danger alert-dismissable'><i class='fa fa-ban'></i><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button> Invalid Due date</div></div>");
+                        $('#box-header1').append(
+                            "<div id='clear-up'><br><br><div class='alert alert-danger alert-dismissable'><i class='fa fa-ban'></i><button type='button' class='close' data-dismiss='alert' aria-hidden='true'>&times;</button> Invalid Due date</div></div>"
+                        );
                         return false;
                     }
                 }
@@ -383,6 +432,3 @@ class="active"
     </script>
 
 @stop
-
-
-

resources/views/themes/default1/agent/helpdesk/user/edit.blade.php

@@ -33,7 +33,7 @@ class="nav-link active"
     {{Session::get('fails')}}
 </div>
 @endif
-
+gfggggdgd
 @if(Session::has('errors'))
     <div class="alert alert-danger alert-dismissable">
         <i class="fas fa-ban"></i>

resources/views/themes/default1/agent/helpdesk/user/profile-edit.blade.php

@@ -101,16 +101,16 @@ class="nav-link active"
                     </div>
                 </div>
                 <div class="form-group">
-                    <!-- email address -->
+    <label for="dept_id">Phòng ban</label>
-                    {!! Form::label('email',Lang::get('lang.email_address')) !!}
+    <select class="form-control" name="dept_id" id="dept_id" required>
-                    <div>
+        <option value="">-- Chọn phòng ban --</option>
-                        {{$user->email}}
+        @foreach ($departments as $department)
-                    </div>
+            <option value="{{ $department->id }}"
-                </div>
+                {{ $user->dept_id == $department->id ? 'selected' : '' }}>
-                <div class="form-group {{ $errors->has('company') ? 'has-error' : '' }}">
+                {{ $department->name }}
-                    <!-- company -->
+            </option>
-                    {!! Form::label('company',Lang::get('lang.company')) !!}
+        @endforeach
-                    {!! Form::text('company',null,['class' => 'form-control']) !!}
+    </select>
 </div>
                 <div class="row">
                     <!-- phone extension -->

resources/views/themes/default1/agent/helpdesk/user/profile.blade.php

@@ -93,6 +93,12 @@ class="active"
                         </div>
                         <div class="form-group  row">
                             <div class='col-sm-4'><label>{!! Lang::get('lang.company') !!}:</label></div> <div class='col-sm-7'> {{ $user->company }}</div>
+                        </div>
+                        <div class="form-group row">
+                        <div class='col-sm-4'><label>{!! Lang::get('lang.department') !!}:</label></div>
+                        <div class='col-sm-7'>
+                            {{ $user->department ? $user->department->name : '-' }}
+                        </div>
 </div>
                         <div class="form-group  row">
                             <div class='col-sm-4'><label>{!! Lang::get('lang.role') !!}:</label></div> <div class='col-sm-7'>  {{ $user->role }}</div>

resources/views/themes/default1/client/helpdesk/ckeckticket.blade.php

@@ -3,7 +3,8 @@
 
     <style>
         .words {
-    margin-right: 10px; /* Adjust the value to increase or decrease the gap between list items */
+            margin-right: 10px;
+            /* Adjust the value to increase or decrease the gap between list items */
         }
     </style>
 
@@ -42,25 +43,61 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
             width: 0;
         }
 
-    .mailbox-attachments li{float:left;width:200px;border:1px solid #eee;margin-bottom:10px;margin-right:10px}
+        .mailbox-attachments li {
+            float: left;
+            width: 200px;
+            border: 1px solid #eee;
+            margin-bottom: 10px;
+            margin-right: 10px
+        }
 
-    .mailbox-attachment-name{font-weight:bold;color:#666;word-break: break-word;}
+        .mailbox-attachment-name {
+            font-weight: bold;
+            color: #666;
+            word-break: break-word;
+        }
 
-    .mailbox-attachment-icon,.mailbox-attachment-info,.mailbox-attachment-size{display:block}
+        .mailbox-attachment-icon,
+        .mailbox-attachment-info,
+        .mailbox-attachment-size {
+            display: block
+        }
 
-    .mailbox-attachment-info{padding:10px;background:#f4f4f4;height: auto;}
+        .mailbox-attachment-info {
+            padding: 10px;
+            background: #f4f4f4;
+            height: auto;
+        }
 
-    .mailbox-attachment-size{color:#999;font-size:12px}
+        .mailbox-attachment-size {
+            color: #999;
+            font-size: 12px
+        }
 
-    .mailbox-attachment-icon{text-align:center;font-size:65px;color:#666;padding:20px 10px}
+        .mailbox-attachment-icon {
+            text-align: center;
+            font-size: 65px;
+            color: #666;
+            padding: 20px 10px
+        }
 
-    .mailbox-attachment-icon.has-img{padding:0}
+        .mailbox-attachment-icon.has-img {
+            padding: 0
+        }
 
-    .mailbox-attachment-icon.has-img>img{max-width:100%;height:auto}
+        .mailbox-attachment-icon.has-img>img {
+            max-width: 100%;
+            height: auto
+        }
 
-    #clearfix {display: inline-block!important;list-style-type: none!important;}
+        #clearfix {
+            display: inline-block !important;
+            list-style-type: none !important;
+        }
 
-    .ml40 {margin-left: -40px!important;}
+        .ml40 {
+            margin-left: -40px !important;
+        }
     </style>
 
     <div id="content" class="site-content col-sm-12">
@@ -82,10 +119,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                     <div class="col-sm-3 text-right">
 
                         @if ($common_setting->status == '1')
-
                             <div>
 
-                        <button class="btn btn-light dropdown-toggle" type="button" id="dropdownMenuButton" data-bs-toggle="dropdown" aria-expanded="false" style="background-color: whitesmoke">
+                                <button class="btn btn-light dropdown-toggle" type="button" id="dropdownMenuButton"
+                                    data-bs-toggle="dropdown" aria-expanded="false" style="background-color: whitesmoke">
 
                                     <i class="fas fa-exchange-alt" style="color:teal;"> </i>
 
@@ -129,7 +166,6 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <form id="foo">
                                         {!! csrf_field() !!}
                                         @foreach ($ratings as $rating)
-
                                             @if ($rating->rating_area == 'Helpdesk Area')
                                                 <?php
                                                 $rating_value = App\Model\helpdesk\Ratings\RatingRef::where('rating_id', '=', $rating->id)->where('ticket_id', '=', $tickets->id)->first();
@@ -142,12 +178,16 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                                 <tr>
 
-                                    <th><div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div></th>&nbsp
+                                                    <th>
+                                                        <div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div>
+                                                    </th>&nbsp
 
                                                     <td>
 
                                                         <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
-                                        <input type="radio" class="star" id="star5" name="{!! $rating->name !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
+                                                        <input type="radio" class="star" id="star5"
+                                                            name="{!! $rating->name !!}"
+                                                            value="{!! $i !!}"<?php echo $ratingval == $i ? 'checked' : ''; ?> />
                                                         <?php } ?>
                                                     </td>
                                                 </tr>
@@ -165,7 +205,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                 <div class="col-md-12 offset-md-5" id="loader" style="display:none;">
 
-                <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/><br/><br/><br/><br/><br/><br/><br/>
+                    <img
+                        src="{{ asset('lb-faveo/media/images/gifloader.gif') }}"><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />
                 </div>
 
                 <div id="refresh">
@@ -218,17 +259,11 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id', '=', $tickets->status)->first(); ?>
 
                                     @if ($status->id == 1)
-
                                         <td title="{{ $status->properties }}" style="color:orange">{{ $status->name }}</td>
-
                                     @elseif($status->id == 2)
-
                                         <td title="{{ $status->properties }}" style="color:green">{{ $status->name }}</td>
-
                                     @elseif($status->id == 3)
-
                                         <td title="{{ $status->properties }}" style="color:green">{{ $status->name }}</td>
-
                                     @endif
                                 </tr>
 
@@ -239,17 +274,14 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id', '=', $tickets->priority_id)->first(); ?>
 
                                     @if ($priority->priority_id == 1)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:green">
-                                <td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @elseif($priority->priority_id == 2)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:orange">
-                                <td title="{{$priority->priority_desc}}" style="color:orange">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @elseif($priority->priority_id == 3)
-
+                                        <td title="{{ $priority->priority_desc }}" style="color:red">
-                                <td title="{{$priority->priority_desc}}" style="color:red">{{$priority->priority_desc}}</td>
+                                            {{ $priority->priority_desc }}</td>
-
                                     @endif
                                 </tr>
 
@@ -259,8 +291,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                     <?php
                                     $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first();
                                     $department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
+                                    $location = $tickets->location;
                                     ?>
                                     <td title="{{ $department->name }}">{!! $department->name !!}</td>
+
                                 </tr>
                             </table>
                         </div>
@@ -284,10 +318,15 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                     <td>{{ ucwords($last->poster) }}</td>
                                 </tr>
+                                <tr>
+                                    <td><b>Địa điểm:</b></td>
+                                    <td title="{{ $location->locationname }}">{!! $location->locationname !!}</td>
+                                </tr>
                             </table>
                         </div>
                     </div>
                 </div>
+
                 <div class="comments-area mb-0" id="comments">
 
                     <?php
@@ -305,18 +344,21 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                             <article class="comment-body">
 
-                            <footer class="comment-meta"
+                                <footer class="comment-meta" <?php if ($role->role == "user") { ?>
-                            <?php if ($role->role == "user") { ?> style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?> style="background-color:#FFFCB3" <?php } ?>
+                                    style="background-color: hsla(100, 100%, 51%, 0.15)" <?php } else { ?>
-                            >
+                                    style="background-color:#FFFCB3" <?php } ?>>
                                     <div class="comment-author">
 
-                                    <img src="{{$role->profile_pic}}"alt="" height="50" width="50" class="avatar"
+                                        <img src="{{ $role->profile_pic }}"alt="" height="50" width="50"
-                                    <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;" <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;" <?php } ?>
+                                            class="avatar" <?php if ($role->role == "user") { ?>style="box-shadow: 0 1px 3px #00FF26;"
-                                    >
+                                            <?php } else { ?> style="box-shadow: 0 1px 3px #FFEC00;"
-                                    @if($role->role == "user")
+                                            <?php } ?>>
-                                    <b class="fn"><a href="#" rel="external" class="url">{{$role->user_name}}</a></b>
+                                        @if ($role->role == 'user')
+                                            <b class="fn"><a href="#" rel="external"
+                                                    class="url">{{ $role->user_name }}</a></b>
                                         @else
-                                    <b class="fn"><a href="#" rel="external" class="url">{{$role->first_name." ".$role->last_name}}</a></b>
+                                            <b class="fn"><a href="#" rel="external"
+                                                    class="url">{{ $role->first_name . ' ' . $role->last_name }}</a></b>
 
                                             <div class="ticketratings float-right" style="margin-top: -12px;">
 
@@ -336,11 +378,17 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                                                 <form class="foo2">
                                                                     {{ csrf_field() }}
                                                                     <tr>
-                                                        <th><div class="ticketratingtitle">{!! $rating->name !!} &nbsp;</div></th>&nbsp;
+                                                                        <th>
+                                                                            <div class="ticketratingtitle">
+                                                                                {!! $rating->name !!} &nbsp;</div>
+                                                                        </th>&nbsp;
 
                                                                         <td>
                                                                             <?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
-                                                            <input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
+                                                                            <input type="radio" class="star"
+                                                                                id="star5"
+                                                                                name="{!! $rating->name !!},{!! $conversation->id !!}"
+                                                                                value="{!! $i !!}"<?php echo $ratingval == $i ? 'checked' : ''; ?> />
                                                                             <?php } ?>
                                                                         </td>
                                                                     </tr>
@@ -357,7 +405,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                                         <small class="date text-muted">
 
-                                        <time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i> {{ UTC::usertimezone($conversation->created_at) }}</time>
+                                            <time datetime="2013-10-23T01:50:50+00:00"><i class="fa fa-clock-o"> </i>
+                                                {{ UTC::usertimezone($conversation->created_at) }}</time>
                                         </small>
                                     </div><!-- .comment-metadata -->
                                 </footer><!-- .comment-meta -->
@@ -371,9 +420,12 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                         <script>
                                             setTimeout(function() {
                                                 var $iframe = "Id{{ $conversation->id }}";
-                                            $('<iframe src="about:blank" id='+$iframe+' class="iframe" frameborder="0" scrolling="no" width="100%" style="height:1px"></iframe>').appendTo(".embed-responsive{{$conversation->id}}");
+                                                $('<iframe src="about:blank" id=' + $iframe +
+                                                        ' class="iframe" frameborder="0" scrolling="no" width="100%" style="height:1px"></iframe>')
+                                                    .appendTo(".embed-responsive{{ $conversation->id }}");
                                                 setTimeout(function() {
-                                                $('#'+$iframe).contents().find('body').append('<style>body{display:inline-block;}</style>');
+                                                    $('#' + $iframe).contents().find('body').append(
+                                                        '<style>body{display:inline-block;}</style>');
                                                 }, 100);
                                                 setTimeout(function() {
                                                     var frameid = document.getElementById($iframe);
@@ -428,7 +480,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                                         }
                                     }
                                     if ($i > 0) {
-                                    echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><br><h5 class='entry-title'><b>" . $i . " </b> Attachments</h5>";
+                                        echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><br><h5 class='entry-title'><b>" . $i . ' </b> Attachments</h5>';
                                     }
                                     ?>
 
@@ -492,7 +544,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                 <div id="respond" class="comment-respond form-border">
 
-                <h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
+                    <h3 id="reply-title" class="comment-reply-title section-title"><i
+                            class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
                     @if (Auth::user())
                         {!! Form::open(['url' => 'post/reply/' . $id2 . '#formabc']) !!}
                     @else
@@ -508,7 +561,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
 
                     <div class="text-right">
 
-                    <button type="submit" onClick="return checkFunction();" class="btn btn-custom btn-lg" style="background-color: #009aba; hov: #00c0ef; color: #fff">{!! Lang::get('lang.post_comment') !!}</button>
+                        <button type="submit" onClick="return checkFunction();" class="btn btn-custom btn-lg"
+                            style="background-color: #009aba; hov: #00c0ef; color: #fff">{!! Lang::get('lang.post_comment') !!}</button>
                     </div>
                     {!! Form::close() !!}
                 </div>
@@ -570,11 +624,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 // process the form
                 $.ajax({
                     type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
-                url: '../rating/' +<?php echo $tickets->id ?>, // the url where we want to POST
+                    url: '../rating/' + <?php echo $tickets->id; ?>, // the url where we want to POST
                     data: formData, // our data object
                     dataType: 'json', // what type of data do we expect back from the server
-                success: function () {
+                    success: function() {}
-                }
                 });
                 // using the done promise callback
                 // stop the form from submitting the normal way and refreshing the page
@@ -589,11 +642,10 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 // process the form
                 $.ajax({
                     type: 'POST', // define the type of HTTP verb we want to use (POST for our form)
-                url: '../rating2/' +<?php echo $tickets->id ?>, // the url where we want to POST
+                    url: '../rating2/' + <?php echo $tickets->id; ?>, // the url where we want to POST
                     data: formData, // our data object
                     dataType: 'json', // what type of data do we expect back from the server
-                success: function () {
+                    success: function() {}
-                }
                 });
                 // using the done promise callback
                 // stop the form from submitting the normal way and refreshing the page
@@ -623,13 +675,16 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 $.ajax({
                     type: "POST",
                     url: "../ticket/close/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
+                        "_token": "{{ csrf_token() }}"
+                    },
                     beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
                     success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
                         $("#d1").trigger("click");
@@ -639,7 +694,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                         setInterval(function() {
                             $("#alert11").hide();
                             setTimeout(function() {
-                            var link = document.querySelector('#load-inbox');
+                                var link = document.querySelector(
+                                    '#load-inbox');
                                 if (link) {
                                     link.click();
                                 }
@@ -655,13 +711,16 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 $.ajax({
                     type: "POST",
                     url: "../ticket/resolve/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
+                        "_token": "{{ csrf_token() }}"
+                    },
                     beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
                     success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
                         var message = "Success! Your Ticket have been Resolved";
@@ -670,7 +729,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                         setInterval(function() {
                             $("#alert11").hide();
                             setTimeout(function() {
-                            var link = document.querySelector('#load-inbox');
+                                var link = document.querySelector(
+                                    '#load-inbox');
                                 if (link) {
                                     link.click();
                                 }
@@ -686,13 +746,16 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', \Cryp
                 $.ajax({
                     type: "POST",
                     url: "../ticket/open/{{ $tickets->id }}",
-                data:{"_token": "{{ csrf_token() }}"},
+                    data: {
+                        "_token": "{{ csrf_token() }}"
+                    },
                     beforeSend: function() {
                         $("#refresh").hide();
                         $("#loader").show();
                     },
                     success: function(response) {
-                    $("#refresh").load("../check_ticket/{!! $id !!}  #refresh");
+                        $("#refresh").load(
+                            "../check_ticket/{!! $id !!}  #refresh");
                         $("#refresh").show();
                         $("#loader").hide();
 

resources/views/themes/default1/client/helpdesk/form.blade.php

@@ -13,7 +13,8 @@ class = "nav-item active"
     <ol class="breadcrumb float-sm-right ">
         <style>
             .words {
-                margin-right: 10px; /* Adjust the value to increase or decrease the gap between list items */
+                margin-right: 10px;
+                /* Adjust the value to increase or decrease the gap between list items */
             }
         </style>
         <li class="breadcrumb-item"> <i class="fas fa-home"> </i> {!! Lang::get('lang.you_are_here') !!} : &nbsp;</li>
@@ -57,7 +58,8 @@ class = "nav-item active"
                     {!! Form::text('email_address', null, ['class' => 'form-control form-group']) !!}
                     {!! Form::label('ticket_number', Lang::get('lang.ticket_number')) !!}<span class="text-red"> *</span>
                     {!! Form::text('ticket_number', null, ['class' => 'form-control form-group']) !!}
-                    <button type="submit" class="btn btn-info" style=" border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186) !important; color: white">
+                    <button type="submit" class="btn btn-info"
+                        style=" border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186) !important; color: white">
                         <i class="fas fa-save"></i> {!! Lang::get('lang.check_ticket_status') !!}
                     </button>
                     {!! Form::close() !!}
@@ -118,11 +120,8 @@ class = "nav-item active"
                     <div class="row mt-4">
 
                         @if (Auth::user())
-
                             {!! Form::hidden('Name', Auth::user()->user_name, ['class' => 'form-control']) !!}
-
                         @else
-
                             <div class="col-md-12 form-group {{ $errors->has('Name') ? 'has-error' : '' }}">
                                 {!! Form::label('Name', Lang::get('lang.name')) !!}<span class="text-red"> *</span>
                                 {!! Form::text('Name', null, ['class' => 'form-control']) !!}
@@ -132,7 +131,6 @@ class = "nav-item active"
                         @if (Auth::user())
 
                             {!! Form::hidden('Email', Auth::user()->email, ['class' => 'form-control']) !!}
-
                         @else
                             <div class="col-md-12 form-group {{ $errors->has('Email') ? 'has-error' : '' }}">
                                 {!! Form::label('Email', Lang::get('lang.email')) !!}
@@ -151,7 +149,11 @@ class = "nav-item active"
                                     <span class="text-red"> *</span>
                                 @endif
 
-                            {!! Form::text('Code',null,['class' => 'form-control', 'placeholder' => $phonecode, 'title' => Lang::get('lang.enter-country-phone-code')]) !!}
+                                {!! Form::text('Code', null, [
+                                    'class' => 'form-control',
+                                    'placeholder' => $phonecode,
+                                    'title' => Lang::get('lang.enter-country-phone-code'),
+                                ]) !!}
                             </div>
                             <div class="col-md-5 form-group {{ $errors->has('mobile') ? 'has-error' : '' }}">
                                 {!! Form::label('mobile', Lang::get('lang.mobile_number')) !!}
@@ -176,7 +178,8 @@ class = "nav-item active"
                             <?php
                             $forms = App\Model\helpdesk\Form\Forms::get();
                             $helptopic = App\Model\helpdesk\Manage\Help_topic::where('status', '=', 1)->get();
-//                            ?><!---->
+                            //
+                            ?><!---->
                             <select name="helptopic" class="form-control" id="selectid">
 
                                 @foreach ($helptopic as $topic)
@@ -194,7 +197,6 @@ class = "nav-item active"
 
                             @if (Auth::user()->active == 1)
                                 @if ($user_Priority == 1)
-
                                     <div class="col-md-12 form-group">
                                         <div class="row">
                                             <div class="col-md-1">
@@ -202,7 +204,9 @@ class = "nav-item active"
                                             </div>
                                             <div class="col-md-12">
                                                 <?php $Priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('status', '=', 1)->get(); ?>
-                                    {!! Form::select('priority', ['Priority'=>$Priority->pluck('priority_desc','priority_id')->toArray()],null,['class' => 'form-control select']) !!}
+                                                {!! Form::select('priority', ['Priority' => $Priority->pluck('priority_desc', 'priority_id')->toArray()], null, [
+                                                    'class' => 'form-control select',
+                                                ]) !!}
                                             </div>
                                         </div>
                                     </div>
@@ -213,6 +217,22 @@ class = "nav-item active"
                             {!! Form::label('Subject', Lang::get('lang.subject')) !!}<span class="text-red"> *</span>
                             {!! Form::text('Subject', null, ['class' => 'form-control']) !!}
                         </div>
+                        <div class="form-group row">
+                            <div class="col-md-2">
+                                <label for="location">Vị trí:</label>
+                            </div>
+                            <div class="col-md-7">
+                                <select name="location" class="form-control">
+                                    <option value="">-- Chọn vị trí --</option>
+                                    @foreach ($locations as $loc)
+                                        <option value="{{ $loc->id }}"
+                                            {{ old('location') == $loc->id ? 'selected' : '' }}>
+                                            {{ $loc->locationname }}
+                                        </option>
+                                    @endforeach
+                                </select>
+                            </div>
+                        </div>
                         <div class="col-md-12 form-group {{ $errors->has('Details') ? 'has-error' : '' }}">
                             {!! Form::label('Details', Lang::get('lang.message')) !!}<span class="text-red"> *</span>
                             {!! Form::textarea('Details', null, ['class' => 'form-control']) !!}
@@ -226,7 +246,13 @@ class = "nav-item active"
                         <div class="col-md-12" id="response"> </div>
                         <div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
                         <div class="col-md-12 form-group">
-                                    {!! Form::button('<i class="fas fa-save"></i> ' . Lang::get('lang.submit'), ['type'=>'submit', 'class'=>'btn btn-info float-right', 'style'=>'style="border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186); color: white;', 'onclick' => 'this.disabled=true;this.innerHTML="Sending, please wait...";this.form.submit();', 'data-v-fce8d630']) !!}
+                            {!! Form::button('<i class="fas fa-save"></i> ' . Lang::get('lang.submit'), [
+                                'type' => 'submit',
+                                'class' => 'btn btn-info float-right',
+                                'style' => 'style="border-color: rgb(0, 192, 239); background-color: rgb(0, 154, 186); color: white;',
+                                'onclick' => 'this.disabled=true;this.innerHTML="Sending, please wait...";this.form.submit();',
+                                'data-v-fce8d630',
+                            ]) !!}
                         </div>
                         <div class="col-md-12" id="response"> </div>
                         <div id="ss" class="xs-md-6 form-group {{ $errors->has('') ? 'has-error' : '' }}"> </div>
@@ -250,10 +276,13 @@ $(document).ready(function(){
                 helpTopic = $("#selectid").val();
                 send(helpTopic);
             });
+
             function send(helpTopic) {
                 $.ajax({
                     url: "{{ url('/get-helptopic-form') }}",
-           data:{'helptopic':helpTopic},
+                    data: {
+                        'helptopic': helpTopic
+                    },
                     type: "GET",
                     dataType: "html",
                     success: function(response) {

resources/views/themes/default1/client/helpdesk/ticket.blade.php

@@ -1,6 +1,6 @@
 @extends('themes.default1.client.layout.client')
 @section('HeadInclude')
-        <link href="{{asset("lb-faveo/css/AdminLTE.css")}}" rel="stylesheet" type="text/css" />
+    <link href="{{ asset('lb-faveo/css/AdminLTE.css') }}" rel="stylesheet" type="text/css" />
 @stop
 <?php $user = App\User::where('id', '=', $ticket->user_id)->first(); ?>
 <?php $assignedto = App\User::where('id', '=', $ticket->assigned_to)->first(); ?>
@@ -29,15 +29,20 @@
                     <!-- <button type="button" class="btn btn-default"><i class="fa fa-edit" style="color:green;"> </i> Edit</button> -->
 
 
-            <a href="{{url('ticket/print/'.$ticket->id)}}" target="_blank" class="btn btn-default"><i class="fa fa-print" style="color:blue;"> </i> Print</a>
+                    <a href="{{ url('ticket/print/' . $ticket->id) }}" target="_blank" class="btn btn-default"><i
+                            class="fa fa-print" style="color:blue;"> </i> Print</a>
                     <div class="btn-group">
-                <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown" id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
+                        <button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"
+                            id="d1"><i class="fa fa-exchange" style="color:teal;" id="hidespin"> </i><i
+                                class="fa fa-spinner fa-spin" style="color:teal; display:none;" id="spin"></i>
                             Change Status <span class="caret"></span>
                         </button>
                         <ul class="dropdown-menu">
-                    <li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>Close</a></li>
+                            <li id="close"><a href="#"><i class="fa fa-check" style="color:green;"> </i>Close</a>
+                            </li>
 
-                    <li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i> Resolved</a></li>
+                            <li id="resolved"><a href="#"><i class="fa fa-check-circle-o " style="color:green;"> </i>
+                                    Resolved</a></li>
                         </ul>
                     </div>
 
@@ -103,16 +108,30 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                             <div class="col-md-4">
                             </div>
                             <div class="col-md-4">
-                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
+                                <img src="{{ asset('lb-faveo/media/images/gifloader.gif') }}"><br /><br /><br />
                             </div>
                         </div>
                         <div id="hide2">
                             <div class="col-md-6">
                                 <table class="table table-hover"id="refresh">
-                      <tr><td><b>Ticket Number: </b></td><div><td>{{$ticket->ticket_number}}</td></div></tr>
+                                    <tr>
-                        <tr><td><b>Priority:</b></td>     <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first();?><td title="{{$priority->priority_desc}}">{{$priority->priority_desc}}</td></tr>
+                                        <td><b>Ticket Number: </b></td>
-                        <tr><td><b>Department:</b></td>   <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
+                                        <div>
-                        <tr><td><b>Email:</b></td><td>{{$user->email}}</td></tr>
+                                            <td>{{ $ticket->ticket_number }}</td>
+                                        </div>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Priority:</b></td> <?php $priority = App\Model\Ticket\Ticket_Priority::where('priority_id', '=', $ticket->priority_id)->first(); ?><td
+                                            title="{{ $priority->priority_desc }}">{{ $priority->priority_desc }}</td>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Department:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first(); ?><td
+                                            title="{{ $help_topic->topic }}">{{ $help_topic->topic }}</td>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Email:</b></td>
+                                        <td>{{ $user->email }}</td>
+                                    </tr>
                                 </table>
                             </div>
                             <div class="col-md-6">
@@ -122,28 +141,49 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                 $TicketData = App\Model\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->max('id');
                                 $TicketDatarow = App\Model\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
                                 $LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
-                        if($LastResponse->role == "user") {
+                                if ($LastResponse->role == 'user') {
-                            $rep = "#F39C12";
+                                    $rep = '#F39C12';
                                     $username = $LastResponse->user_name;
-                            } else { $rep = "#000"; $username = $LastResponse->first_name ." ". $LastResponse->last_name; 
+                                } else {
+                                    $rep = '#000';
+                                    $username = $LastResponse->first_name . ' ' . $LastResponse->last_name;
                                     if ($LastResponse->first_name == null || $LastResponse->last_name == null) {
                                         $username = $LastResponse->user_name;
-                            }}   
+                                    }
-                        if($ticket->source > 0)
+                                }
-                        {
+                                if ($ticket->source > 0) {
                                     $ticket_source = App\Model\Ticket\Ticket_source::where('id', '=', $ticket->source)->first();
                                     $ticket_source = $ticket_source->value;
-                        }   
+                                } else {
-                        else
                                     $ticket_source = $ticket->source;
+                                }
                                 
                                 ?>
                                 <table class="table table-hover">
-                        @if($user_phone != null)<tr><td><b>Phone:</b></td>          <td>{{$user_phone->mobile}}</td></tr>@endif
+                                    @if ($user_phone != null)
-                          <tr><td><b>Status:</b></td>       <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first();?><td title="{{$status->properties}}">{{$status->name}}</td></div></tr>
+                                        <tr>
-                        <tr><td><b>Help Topic:</b></td>     <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
+                                            <td><b>Phone:</b></td>
-                        <tr><td><b>Last Message:</b></td>   <td>{{$username}}</td></tr>
+                                            <td>{{ $user_phone->mobile }}</td>
-<tr><td><b>Source:</b></td>         <td>{{$ticket_source}}</td></tr>
+                                        </tr>
+                                    @endif
+                                    <tr>
+                                        <td><b>Status:</b></td>
+                                        <div><?php $status = App\Model\Ticket\Ticket_Status::where('id', '=', $ticket->status)->first(); ?><td title="{{ $status->properties }}">{{ $status->name }}
+                                            </td>
+                                        </div>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Help Topic:</b></td> <?php $help_topic = App\Model\Manage\Help_topic::where('id', '=', $ticket->help_topic_id)->first(); ?><td
+                                            title="{{ $help_topic->topic }}">{{ $help_topic->topic }}</td>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Last Message:</b></td>
+                                        <td>{{ $username }}</td>
+                                    </tr>
+                                    <tr>
+                                        <td><b>Source:</b></td>
+                                        <td>{{ $ticket_source }}</td>
+                                    </tr>
                                 </table>
                             </div>
                         </div>
@@ -156,22 +196,26 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
             <div class='col-xs-12'>
                 <div class="nav-tabs-custom">
                     <ul class="nav nav-tabs">
-                <li class="active"><a href="#General" data-toggle="tab" style="color:green;" id="aa"><i class="fa fa-reply-all"> </i> Reply</a></li>
+                        <li class="active"><a href="#General" data-toggle="tab" style="color:green;" id="aa"><i
+                                    class="fa fa-reply-all"> </i> Reply</a></li>
                         <!-- <li><a href="#Reply" data-toggle="tab" style="color:orange;"><i class="fa fa-mail-forward" > </i> Forward</a></li> -->
                     </ul>
                     <div class="tab-content">
                         <div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
-                    <button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
+                            <button id="dismiss21" type="button" class="close" data-dismiss="alert"
+                                aria-hidden="true">×</button>
                             <h4><i class="icon fa fa-check"></i>Alert!</h4>
                             <div id="message-success2"></div>
                         </div>
                         <div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
-                    <button id="dismiss22" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
+                            <button id="dismiss22" type="button" class="close" data-dismiss="alert"
+                                aria-hidden="true">×</button>
                             <h4><i class="icon fa fa-warning"></i>Alert!</h4>
                             <div id="message-warning2"></div>
                         </div>
                         <div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
-                    <button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
+                            <button id="dismiss23" type="button" class="close" data-dismiss="alert"
+                                aria-hidden="true">×</button>
                             <h4><i class="icon fa fa-ban"></i>Alert!</h4>
                             <div id="message-danger2"></div>
                         </div>
@@ -182,7 +226,7 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                 <div class="col-md-4">
                                 </div>
                                 <div class="col-md-4">
-                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
+                                    <img src="{{ asset('lb-faveo/media/images/gifloader.gif') }}"><br /><br /><br />
                                 </div>
                                 </br>
                                 </br>
@@ -206,7 +250,12 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                                 {!! Form::label('To', 'To:') !!}
                                             </div>
                                             <div class="col-md-10">
-                                        {!! Form::text('To','support@faveohelpdesk.com',array('disabled'),['id'=>'email','class'=>'form-control','style'=>'width:55%'])!!}
+                                                {!! Form::text(
+                                                    'To',
+                                                    'support@faveohelpdesk.com',
+                                                    ['disabled'],
+                                                    ['id' => 'email', 'class' => 'form-control', 'style' => 'width:55%'],
+                                                ) !!}
                                                 {!! $errors->first('To', '<spam class="help-block text-red">:message</spam>') !!}
 
 
@@ -238,7 +287,9 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                         <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                             <div class="col-md-2"></div>
                                             <div class="col-md-10">
-                                        <button type="submit" class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
+                                                <button type="submit" class="btn btn-primary"><i
+                                                        class="fa fa-check-square-o" style="color:white;"> </i>
+                                                    Update</button>
                                             </div>
                                         </div>
                                     </div>
@@ -269,7 +320,9 @@ echo UTC::usertimezone(date_format($time, 'd/m/Y H:i:s'));
                                             <div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
                                                 <div class="col-md-2"></div>
                                                 <div class="col-md-10">
-                                            <button type="submit"  class="btn btn-primary"><i class="fa fa-check-square-o" style="color:white;"> </i> Update</button>
+                                                    <button type="submit" class="btn btn-primary"><i
+                                                            class="fa fa-check-square-o" style="color:white;"> </i>
+                                                        Update</button>
                                                 </div>
                                             </div>
                                         </div>
@@ -379,11 +432,13 @@ $data = $ConvDate[0];
                                     <?php if($conversation->is_internal) { ?>
                                     <i class="fa fa-tag bg-purple" title="Posted by System"></i>
                                     <?php }else{ if ($role->role == 'agent' || $role->role == 'admin') { ?>
-                                    <i class="fa fa-mail-reply-all bg-yellow" title="<?= Lang::get('lang.posted_by_support_team') ?>"></i>
+                                    <i class="fa fa-mail-reply-all bg-yellow"
+                                        title="<?= Lang::get('lang.posted_by_support_team') ?>"></i>
                                     <?php } elseif ($role->role == 'user') {  ?>
                                     <i class="fa fa-user bg-aqua" title="<?= Lang::get('lang.posted_by_customer') ?>"></i>
                                     <?php } else { ?>
-                                    <i class="fa fa-mail-reply-all bg-purple" title="<?= Lang::get('lang.posted_by_system') ?>"></i>
+                                    <i class="fa fa-mail-reply-all bg-purple"
+                                        title="<?= Lang::get('lang.posted_by_system') ?>"></i>
                                     <?php } }
     $attachment = App\Model\Ticket\Ticket_attachments::where('thread_id','=',$conversation->id)->first();
     if($attachment == null ) {
@@ -450,49 +505,48 @@ $data = $ConvDate[0];
 
                                     <?php
                                     $string = $body;
-                            $start = "<head>";
+                                    $start = '<head>';
-                            $end = "</head>";                            
+                                    $end = '</head>';
-                            if(strpos($string,$start) == false || strpos($string,$start) == false)
+                                    if (strpos($string, $start) == false || strpos($string, $start) == false) {
-                            {
+                                    } else {
-                            }
-                            else
-                            {
                                         $ini = strpos($string, $start);
                                         $ini += strlen($start);
                                         $len = strpos($string, $end, $ini) - $ini;
                                         $parsed = substr($string, $ini, $len);
                                         $body2 = $parsed;
-                            $body = str_replace($body2 ," " ,$body);
+                                        $body = str_replace($body2, ' ', $body);
                                     }
                                     
                                     ?>
                                     <div class="timeline-item">
-                                    <span id="date" class="time"  style="color:#fff;"><i class="fa fa-clock-o"> </i> {{date_format($conversation->created_at, 'd/m/Y H:i:s')}}</span>
+                                        <span id="date" class="time" style="color:#fff;"><i
-                                    <h3 class="timeline-header"  style="background-color:<?php 
+                                                class="fa fa-clock-o"> </i>
-                                    if($conversation->is_internal)
+                                            {{ date_format($conversation->created_at, 'd/m/Y H:i:s') }}</span>
-                                    {
+                                        <h3 class="timeline-header"
+                                            style="background-color:<?php
+                                            if ($conversation->is_internal) {
                                                 $color = '#046380';
                                                 echo $color;
-                                    }
+                                            } else {
-                                    else
+                                                if ($role->role == 'agent' || $role->role == 'admin') {
-                                    {
-                                    if ($role->role == 'agent' || $role->role == 'admin') 
-                                        { 
                                                     $color = '#FFD34E';
                                                     echo $color;
-                                        } elseif ($role->role == 'user') 
+                                                } elseif ($role->role == 'user') {
-                                        { 
                                                     $color = '#00A388';
                                                     echo $color;
-                                        } else 
+                                                } else {
-                                        { 
                                                     $color = '#046380';
                                                     echo $color;
                                                 }
                                             }
                                             ?>;
                                         ">
-                                        <a href="#" style="color:#fff;"><?php if($role->role == "user") {echo $role->user_name; } else { echo $role->first_name . " " . $role->last_name; } ?> </a></h3>
+                                            <a href="#" style="color:#fff;"><?php if ($role->role == 'user') {
+                                                echo $role->user_name;
+                                            } else {
+                                                echo $role->first_name . ' ' . $role->last_name;
+                                            } ?> </a>
+                                        </h3>
                                         <div class="timeline-body">
                                             {!! $body !!}
 
@@ -509,26 +563,20 @@ $data = $ConvDate[0];
                                                     $i++;
                                                 }
                                             }
-                                        if($i>0)
+                                            if ($i > 0) {
-                                        {
+                                                echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>" . $i . ' </b> Attachments</h4>';
-                                        echo "<hr style='border-top: 1px dotted #FFFFFF;margin-top:0px;margin-bottom:0px;background-color:#8B8C90;'><h4 class='box-title'><b>".$i." </b> Attachments</h4>";
                                             }
                                             ?>
                                             <ul class='mailbox-attachments clearfix'>
                                                 <?php
-                                        foreach($attachments as $attachment)
+                                                foreach ($attachments as $attachment) {
-                                        {
-
                                                     $size = $attachment->size;
                                                     $units = ['B', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'];
                                                     $power = $size > 0 ? floor(log($size, 1024)) : 0;
                                                     $value = number_format($size / pow(1024, $power), 2, '.', ',') . ' ' . $units[$power];
                                                 
-                                            
+                                                    if ($attachment->poster == 'ATTACHMENT') {
-                                            if($attachment->poster == 'ATTACHMENT')
+                                                        if ($attachment->type == 'jpg' || $attachment->type == 'JPG' || $attachment->type == 'jpeg' || $attachment->type == 'JPEG' || $attachment->type == 'png' || $attachment->type == 'PNG' || $attachment->type == 'gif' || $attachment->type == 'GIF') {
-                                            {
-                                                if($attachment->type == 'jpg'||$attachment->type == 'JPG'||$attachment->type == 'jpeg'||$attachment->type == 'JPEG'||$attachment->type == 'png'||$attachment->type == 'PNG'||$attachment->type == 'gif'||$attachment->type == 'GIF')
-                                                {
                                                             $image = @imagecreatefromstring($attachment->file);
                                                             ob_start();
                                                             imagejpeg($image, null, 80);
@@ -536,11 +584,8 @@ $data = $ConvDate[0];
                                                             ob_end_clean();
                                                             $var = '<a href="' . URL::route('image', ['image_id' => $attachment->id]) . '" target="_blank"><img style="max-width:200px;height:133px;" src="data:image/jpg;base64,' . base64_encode($data) . '"/></a>';
                                                 
-
                                                             echo '<li style="background-color:#f4f4f4;"><span class="mailbox-attachment-icon has-img">' . $var . '</span><div class="mailbox-attachment-info"><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></div></li>';
-                                                }
+                                                        } else {
-                                                else
-                                                {
                                                             $var = '<a style="max-width:200px;height:133px;color:#666;" href="' . URL::route('image', ['image_id' => $attachment->id]) . '" target="_blank"><span class="mailbox-attachment-icon" style="background-color:#fff;">' . strtoupper($attachment->type) . '</span><div class="mailbox-attachment-info"><span ><b style="word-wrap: break-word;">' . $attachment->name . '</b><br/><p>' . $value . '</p></span></div></a>';
                                                             echo '<li style="background-color:#f4f4f4;">' . $var . '</li>';
                                                         }
@@ -551,7 +596,7 @@ $data = $ConvDate[0];
                                         </div>
                                     </div>
                                 </li>
-                            <?php $lastid = $conversation->id?>
+                                <?php $lastid = $conversation->id; ?>
                                 <?php }
 ?>
                                 <li>
@@ -578,13 +623,15 @@ $data = $ConvDate[0];
                     <div class="modal-content">
                         {!! Form::model($ticket->id, ['id' => 'form', 'method' => 'PATCH']) !!}
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Edit <b>[#{!! $ticket->ticket_number !!}]</b>[{!! $user->user_name !!}]</h4>
                         </div>
                         <div class="modal-body" id="hide">
                             <div class="form-group">
                                 <label>Title</label>
-                        <input type="text" name="subject" class="form-control" value="{{$thread->title}}" required>
+                                <input type="text" name="subject" class="form-control" value="{{ $thread->title }}"
+                                    required>
                                 {!! $errors->first('subject', '<spam class="help-block text-red">:message</spam>') !!}
                             </div>
                             <div class="form-group">
@@ -598,12 +645,13 @@ $data = $ConvDate[0];
                                 <div class="col-md-2">
                                 </div>
                                 <div class="col-md-9">
-                            <img src="{{asset("lb-faveo/media/images/gifloader.gif")}}"><br/><br/><br/>
+                                    <img src="{{ asset('lb-faveo/media/images/gifloader.gif') }}"><br /><br /><br />
                                 </div>
                             </div>
                         </div>
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis">Close</button>
                             <input type="submit" class="btn btn-primary pull-right" value="Update">
                         </div>
                         {!! Form::close() !!}
@@ -615,7 +663,8 @@ $data = $ConvDate[0];
                 <div class="modal-dialog">
                     <div class="modal-content">
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Ban Email</h4>
                         </div>
                         <div class="modal-body">
@@ -623,7 +672,8 @@ $data = $ConvDate[0];
                         </div>
 
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis2">Close</button>
                             <button id="ban" type="button" class="btn btn-warning pull-right">Ban Email</button>
                         </div>
                     </div><!-- /.modal-content -->
@@ -636,7 +686,8 @@ $data = $ConvDate[0];
                     <div class="modal-content">
                         {!! Form::model($ticket->id, ['id' => 'form4', 'method' => 'PATCH']) !!}
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Change Owner for ticket <b>#{!! $ticket->ticket_number !!}</b></h4>
                         </div>
                         <div class="modal-body">
@@ -647,14 +698,17 @@ $data = $ConvDate[0];
                                 <select name="SelectOwner" class="form-control">
                                     @foreach ($users as $user)
                                         @if ($user->id !== $ticket->user_id)
-                            <option value="{!! $user->user_name !!}">{!! $user->user_name !!}({!! $user->email !!})</option>
+                                            <option value="{!! $user->user_name !!}">
+                                                {!! $user->user_name !!}({!! $user->email !!})</option>
                                         @endif
                                     @endforeach
                                 </select>
                                 <!-- <spam class="glyphicon glyphicon-search form-control-feedback"></spam> -->
                             </div>
                             <div class="row">
-                        <div class="col-md-2"><spam class="glyphicon glyphicon-user fa-5x"></spam></div>
+                                <div class="col-md-2">
+                                    <spam class="glyphicon glyphicon-user fa-5x"></spam>
+                                </div>
                                 <div class="col-md-10">
                                     <?php $user = App\User::where('id', '=', $ticket->user_id)->first(); ?>
 
@@ -669,7 +723,8 @@ $data = $ConvDate[0];
                         </div>
 
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis2">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis2">Close</button>
                             <button id="ban" type="button" class="btn btn-warning pull-right">Submit</button>
                         </div>
                         {!! Form::close() !!}
@@ -682,7 +737,8 @@ $data = $ConvDate[0];
                     <div class="modal-content">
                         {!! Form::open(['id' => 'form1', 'method' => 'PATCH']) !!}
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Assign</h4>
                         </div>
                         <div class="modal-body">
@@ -696,7 +752,8 @@ $data = $ConvDate[0];
                             </select>
                         </div>
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis4">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis4">Close</button>
                             <button type="submit" class="btn btn-success pull-right" id="submt2">Assign</button>
                         </div>
                         {!! Form::close() !!}
@@ -708,14 +765,16 @@ $data = $ConvDate[0];
                 <div class="modal-dialog">
                     <div class="modal-content">
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Surrender</h4>
                         </div>
                         <div class="modal-body">
                             <p>Are you sure you want to surrender this Ticket?</p>
                         </div>
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis6">Close</button>
                             <button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
                         </div>
                     </div><!-- /.modal-content -->
@@ -727,7 +786,8 @@ $data = $ConvDate[0];
                 <div class="modal-dialog">
                     <div class="modal-content">
                         <div class="modal-header">
-                    <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span aria-hidden="true">&times;</span></button>
+                            <button type="button" class="close" data-dismiss="modal" aria-label="Close"><span
+                                    aria-hidden="true">&times;</span></button>
                             <h4 class="modal-title">Add Collaborator</h4>
                         </div>
                         <div class="modal-body">
@@ -738,7 +798,8 @@ $data = $ConvDate[0];
                             <input type="text" class="form-control">
                         </div>
                         <div class="modal-footer">
-                    <button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">Close</button>
+                            <button type="button" class="btn btn-default pull-left" data-dismiss="modal"
+                                id="dismis6">Close</button>
                             <button type="button" class="btn btn-warning pull-right" id="Surrender">Surrender</button>
                         </div>
                     </div><!-- /.modal-content -->
@@ -750,7 +811,6 @@ $data = $ConvDate[0];
     </div>
     <!-- scripts used on page -->
     <script type="text/javascript">
-
         function AddCcc() {
 
         }
@@ -777,7 +837,9 @@ function AddCcc(){
                         var message = "Success! Your Ticket have been Closed";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){$("#alert11").hide(); },4000);   
+                        setInterval(function() {
+                            $("#alert11").hide();
+                        }, 4000);
                     }
                 })
                 return false;
@@ -800,7 +862,9 @@ function AddCcc(){
                         var message = "Success! Your Ticket have been Resolved";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){$("#alert11").hide(); },4000);   
+                        setInterval(function() {
+                            $("#alert11").hide();
+                        }, 4000);
                     }
                 })
                 return false;
@@ -823,7 +887,9 @@ function AddCcc(){
                         var message = "Success! Your Ticket have been Opened";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){$("#alert11").hide(); },4000);   
+                        setInterval(function() {
+                            $("#alert11").hide();
+                        }, 4000);
 
                     }
                 })
@@ -847,7 +913,9 @@ function AddCcc(){
                         var message = "Success! Your Ticket have been moved to Trash";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){$("#alert11").hide(); },4000);   
+                        setInterval(function() {
+                            $("#alert11").hide();
+                        }, 4000);
                     }
                 })
                 return false;
@@ -864,7 +932,9 @@ function AddCcc(){
                         var message = "Success! This Email have been banned";
                         $("#alert11").show();
                         $('#message-success1').html(message);
-                    setInterval(function(){$("#alert11").hide(); },4000);   
+                        setInterval(function() {
+                            $("#alert11").hide();
+                        }, 4000);
                     }
                 })
                 return false;
@@ -900,12 +970,9 @@ function AddCcc(){
                         $("#dismis").trigger("click");
                         $("#refresh1").load("../thread/{{ $ticket->id }}   #refresh1");
                         $("#refresh2").load("../thread/{{ $ticket->id }}   #refresh2");
-                    if (response == 1)
+                        if (response == 1) {
-                    {
                             alert('Updated successfully');
-                    }
+                        } else if (response == 0) {
-                    else if (response == 0)
-                    {
                             alert('Please check all your fields');
                         }
 
@@ -948,24 +1015,27 @@ function AddCcc(){
                     },
                     success: function(response) {
 
-                    if (response == 1)
+                        if (response == 1) {
-                    {
                             $("#refresh1").load("../thread/{{ $ticket->id }}   #refresh1");
                             // $("#t4").load("../thread/{{ $ticket->id }}   #t4");
-                        var message = "Success! You have successfully replied to your ticket";
+                            var message =
+                                "Success! You have successfully replied to your ticket";
                             $("#alert21").show();
                             $('#message-success2').html(message);
-                        setInterval(function(){$("#alert21").hide();  },4000);   
+                            setInterval(function() {
+                                $("#alert21").hide();
+                            }, 4000);
 
 
-                    }
+                        } else {
-                    else
-                    {
                             // alert('fail');
-                        var message = "Fail! For some reason your message was not posted. Please try again later";
+                            var message =
+                                "Fail! For some reason your message was not posted. Please try again later";
                             $("#alert23").show();
                             $('#message-danger2').html(message);
-                        setInterval(function(){$("#alert23").hide(); },4000);   
+                            setInterval(function() {
+                                $("#alert23").hide();
+                            }, 4000);
                             // $( "#dismis4" ).trigger( "click" );
 
                         }
@@ -991,23 +1061,26 @@ function AddCcc(){
 
                     success: function(response) {
 
-                    if (response == 1)
+                        if (response == 1) {
-                    {
                             $("#refresh1").load("../thread/{{ $ticket->id }}  #refresh1");
                             // $("#t1").load("../thread/{{ $ticket->id }}  #t1");
-                        var message = "Success! You have successfully replied to your ticket";
+                            var message =
+                                "Success! You have successfully replied to your ticket";
                             $("#alert21").show();
                             $('#message-success2').html(message);
-                        setInterval(function(){$("#alert21").hide(); },4000);   
+                            setInterval(function() {
-                    }
+                                $("#alert21").hide();
-                    else
+                            }, 4000);
-                    {
+                        } else {
                             // alert('fail');
                             // $( "#dismis4" ).trigger( "click" );
-                        var message = "Fail! For some reason your reply was not posted. Please try again later";
+                            var message =
+                                "Fail! For some reason your reply was not posted. Please try again later";
                             $("#alert23").show();
                             $('#message-danger2').html(message);
-                        setInterval(function(){$("#alert23").hide(); },4000);   
+                            setInterval(function() {
+                                $("#alert23").hide();
+                            }, 4000);
                         }
                         $("#show3").hide();
                         $("#t1").show();
@@ -1023,21 +1096,22 @@ function AddCcc(){
                     url: "../ticket/surrender/{{ $ticket->id }}",
                     success: function(response) {
 
-                    if (response == 1)
+                        if (response == 1) {
-                    {
                             // alert('ticket has been un assigned');
                             var message = "Success! You have Unassigned your ticket";
                             $("#alert21").show();
                             $('#message-success2').html(message);
-                        setInterval(function(){$("#dismiss21").trigger("click"); },2000);   
+                            setInterval(function() {
+                                $("#dismiss21").trigger("click");
+                            }, 2000);
                             // $("#refresh1").load( "http://localhost/faveo/public/thread/{{ $ticket->id }}   #refresh1");
-                    }
+                        } else {
-                    else
-                    {
                             var message = "Fail! For some reason your request failed";
                             $("#alert23").show();
                             $('#message-danger2').html(message);
-                        setInterval(function(){$("#dismiss23").trigger("click"); },2000);      
+                            setInterval(function() {
+                                $("#dismiss23").trigger("click");
+                            }, 2000);
                             // alert('fail');
                             // $( "#dismis4" ).trigger( "click" );
                         }
@@ -1178,11 +1252,11 @@ function AddCcc(){
             }
         });
         //End of Autopopulate
-
-
     </script>
     <script src="http://js.nicedit.com/nicEdit-latest.js" type="text/javascript"></script>
-<script type="text/javascript">bkLib.onDomLoaded(nicEditors.allTextAreas);</script>
+    <script type="text/javascript">
+        bkLib.onDomLoaded(nicEditors.allTextAreas);
+    </script>
 @stop
 
 {{-- // <script type="text/javascript" src="{{asset('nicedit.js')}}"></script> --}}

routes/web.php

@@ -491,6 +491,7 @@ Route::middleware('web')->group(function () {
       | Here defining Guest User's routes
       |
       |
+      
      */
     // seasrch
 //    Route::POST('tickets/search/', function () {

storage/clockwork/.gitignore

@@ -0,0 +1,3 @@
+*.json
+*.json.gz
+index

vendor/autoload.php

@@ -14,10 +14,7 @@ if (PHP_VERSION_ID < 50600) {
             echo $err;
         }
     }
-    trigger_error(
+    throw new RuntimeException($err);
-        $err,
-        E_USER_ERROR
-    );
 }
 
 require_once __DIR__ . '/composer/autoload_real.php';