cuongpv/faveo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

update v1.0.7.9 R.C.

Browse Source 
This is a Release Candidate. We are still testing.
This commit is contained in:
Sujit Prasad
2016-08-03 20:04:36 +05:30
parent 8b6b924d09
commit ffa56a43cb
3830 changed files with 181529 additions and 495353 deletions
Download Patch File Download Diff File Expand all files Collapse all files

311
resources/views/themes/default1/agent/helpdesk/ticket/timeline.blade.php
View File

@@ -7,6 +7,7 @@ class="active"
@section('ticket-bar')
active
@stop
@section('PageHeader')
<h1>{{Lang::get('lang.ticket-details')}}</h1>
@stop
@@ -18,7 +19,6 @@ $group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where(
?>
@section('sidebar')
<li class="header">{!! Lang::get('lang.Ticket_Information') !!} </li>
<li>
<a href="">
@@ -236,8 +236,8 @@ if ($thread->title != "") {
<div class="col-md-6">
<?php
$user_phone = App\User::where('mobile', '=', $thread->user_id)->first();
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->first();
$TicketData = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $thread->ticket_id)->where('is_internal', '=', 0)->max('id');
$TicketDatarow = App\Model\helpdesk\Ticket\Ticket_Thread::where('id', '=', $TicketData)->where('is_internal', '=', 0)->first();
$LastResponse = App\User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == "user") {
$rep = "#F39C12";
@@ -262,7 +262,6 @@ if ($thread->title != "") {
@if($user->mobile !=null)<tr><td><b>{!! Lang::get('lang.mobile') !!}:</b></td> <td>{{$user->ext . $user->phone_number}}</td></tr>@endif
<tr><td><b>{!! Lang::get('lang.source') !!}:</b></td> <td>{{$ticket_source}}</td></tr>
<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id', '=', $tickets->help_topic_id)->first(); ?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{$username}}</td></tr>
<?php Event::fire(new App\Events\TicketDetailTable($TicketData)); ?>
</div>
@@ -273,7 +272,7 @@ if ($thread->title != "") {
</div>
</div>
</div>
{{-- Event fire --}}
<?php Event::fire('ticket.timeline.marble',array($TicketData));?>
<div id="gifshow" style="display:none">
<img src="{{asset("lb-faveo/media/images/gifloader.gif")}}">
</div> <!-- added 05/05/2016-->
@@ -291,7 +290,6 @@ if ($thread->title != "") {
<div class="tab-content">
<div id="alert21" class="alert alert-success alert-dismissable" style="display:none;">
<button id="dismiss21" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
<h4><i class="icon fa fa-check"></i>{!! Lang::get('lang.alert') !!}!</h4>
<div id="message-success2"></div>
</div>
<div id="alert22" class="alert alert-warning alert-dismissable" style="display:none;">
@@ -300,11 +298,10 @@ if ($thread->title != "") {
</div>
<div id="alert23" class="alert alert-danger alert-dismissable" style="display:none;">
<button id="dismiss23" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button>
<h4><i class="icon fa fa-ban"></i>{!! Lang::get('lang.alert') !!}!</h4>
<i class="icon fa fa-ban"></i><b>{!! Lang::get('lang.alert') !!} !</b>
<div id="message-danger2"></div>
</div>
<div class="tab-pane active" id="General">
<!-- ticket reply -->
<div id="show3" style="display:none;">
<div class="col-md-4">
@@ -321,7 +318,9 @@ if ($thread->title != "") {
</br>
</br>
</div>
{!! Form::model($tickets->id, ['id'=>'form3', 'name'=>'form3' ,'method' => 'PATCH', 'enctype'=>'multipart/form-data'] )!!}
<form id="form3">
<input type="hidden" name="_token" value="{{ csrf_token() }}">
<div id="t1">
<div class="form-group">
<div class="row">
@@ -374,7 +373,7 @@ if ($thread->title != "") {
<div class="form-group">
<div class="row">
<!-- reply content -->
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
<div class="col-md-2">
{!! Form::label('Reply Content', Lang::get('lang.reply_content').':') !!}<span class="text-red"> *</span>
</div>
@@ -383,9 +382,26 @@ if ($thread->title != "") {
<textarea style="width:98%;height:20%;" name="reply_content" class="form-control" id="reply_content"></textarea>
</div>
{!! $errors->first('reply_content', '<spam class="help-block text-red">:message</spam>') !!}
<br/>
<div type="file" class="btn btn-default btn-file"><i class="fa fa-paperclip"> </i> {!! Lang::get('lang.attachment') !!}<input type="file" name="attachment[]" multiple/></div><br/>
{!! Lang::get('lang.max') !!}. 10MB
</div>
</div>
</div>
</div>
<div class="form-group">
<div class="row">
<!-- reply content -->
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="reply_content_class">
<div class="col-md-2">
<label> {!! Lang::get('lang.attachment') !!}</label>
</div>
<div class="col-md-10">
<div id="reset-attachment">
<span class='btn btn-default btn-file'> <i class='fa fa-paperclip'></i> <span>{!! Lang::get('lang.upload') !!}</span><input type='file' name='attachment[]' id='attachment' multiple/></span>
<div id='file_details'></div><div id='total-size'></div>{!! Lang::get('lang.max') !!}. {!! $max_size_in_actual !!}
<div>
<a id='clear-file' onClick='clearAll()' style='display:none; cursor:pointer;'><i class='fa fa-close'></i>Clear all</a>
</div>
</div>
</div>
</div>
</div>
@@ -428,7 +444,7 @@ if ($thread->title != "") {
<div class="form-group">
<div class="row">
<!-- internal note -->
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}">
<div class="form-group {{ $errors->has('title') ? 'has-error' : '' }}" id="internal_content_class">
<div class="col-md-2">
<label>{!! Lang::get('lang.internal_note') !!}:<span class="text-red"> *</span></label>
</div>
@@ -476,6 +492,9 @@ if ($thread->title != "") {
</ul>
<div class="col-md-12" >
<link rel="stylesheet" type="text/css" href="{{asset("lb-faveo/css/faveo-css.css")}}">
<link href="{{asset("lb-faveo/css/jquery.rating.css")}}" rel="stylesheet" type="text/css" />
<!-- The time line -->
<ul class="timeline">
<!-- timeline time label -->
@@ -500,7 +519,9 @@ if ($thread->title != "") {
</span> <?php
$data = $ConvDate[0];
}
$role = App\User::where('id', '=', $conversation->user_id)->first();
if($conversation->user_id != null) {
$role = App\User::where('id', '=', $conversation->user_id)->first();
}
?>
</li>
<li>
@@ -508,13 +529,19 @@ if ($thread->title != "") {
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
<?php
} else {
if ($role->role == 'agent' || $role->role == 'admin') {
if($conversation->user_id != null) {
if ($role->role == 'agent' || $role->role == 'admin') {
?>
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
<?php } elseif ($role->role == 'user') { ?>
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
<?php } else { ?>
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
<?php
}
} else {
?>
<i class="fa fa-mail-reply-all bg-yellow" title="Posted by Support Team"></i>
<?php } elseif ($role->role == 'user') { ?>
<i class="fa fa-user bg-aqua" title="Posted by Customer"></i>
<?php } else { ?>
<i class="fa fa-mail-reply-all bg-purple" title="Posted by System"></i>
<i class="fa fa-tag bg-purple" title="Posted by System"></i>
<?php
}
}
@@ -575,21 +602,26 @@ if ($thread->title != "") {
$body2 = $parsed;
$body = str_replace($body2, " ", $body);
}
if ($conversation->is_internal) {
$color = '#A19CFF';
// echo $color;
} else {
if ($role->role == 'agent' || $role->role == 'admin') {
$color = '#F9B03B';
} elseif ($role->role == 'user') {
$color = '#38D8FF';
if($conversation->user_id != null) {
if ($conversation->is_internal) {
$color = '#A19CFF';
// echo $color;
} else {
$color = '#605CA8';
if ($role->role == 'agent' || $role->role == 'admin') {
$color = '#F9B03B';
} elseif ($role->role == 'user') {
$color = '#38D8FF';
} else {
$color = '#605CA8';
}
}
}
?>
<div class="timeline-item">
<span style="color:#fff;"><div class="pull-right"> <table><tbody>
@if($role)
@if($role->role != null)
@if($role->role != 'user' && $conversation->is_internal != 1)
@foreach($ratings as $rating)
@if($rating->rating_area == 'Comment Area')
<?php
@@ -602,32 +634,47 @@ if ($thread->title != "") {
?>
<tr>
<th><div class="ticketratingtitle" style="color:#3c8dbc;" >{!! $rating->name !!} &nbsp;</div></th>&nbsp
<td>
<td style="button:disabled;">
<?php for ($i = 1; $i <= $rating->rating_scale; $i++) { ?>
<input type="radio" class="star" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>&nbsp;&nbsp;&nbsp;&nbsp;
</td>
</tr>
<input type="radio" class="star star-rating-readonly" id="star5" name="{!! $rating->name !!},{!! $conversation->id !!}" value="{!! $i !!}"<?php echo ($ratingval == $i) ? 'checked' : '' ?> />
<?php } ?>&nbsp;&nbsp;&nbsp;&nbsp;
</td>
</tr>
@endif
@endforeach
@endif
@endforeach
@endif
@endif
</tbody></table></div>
</span>
<h3 class="timeline-header">
<?php
if ($role->role == "user") {
$usernam = $role->user_name;
if($conversation->user_id != null) {
if ($role->role == "user") {
$usernam = $role->user_name;
} else {
$usernam = $role->first_name . " " . $role->last_name;
}
} else {
$usernam = $role->first_name . " " . $role->last_name;
$usernam = Lang::get('lang.system');
}
?>
<div class="user-block" style="margin-bottom:-5px;margin-top:-2px;">
@if($role->profile_pic != null)
<img src="{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
@else
<img src="{{ Gravatar::src($role->email) }}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
@if($conversation->user_id != null)
@if($role->profile_pic != null)
<img src="{{$role->profile_pic}}"class="img-circle img-bordered-sm" alt="User Image"/>
@else
<img src="{{ Gravatar::src($role->email) }}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
@endif
@else
<img src="{{asset('lb-faveo/media/images/avatar_1.png')}}" class="img-circle img-bordered-sm" alt="img-circle img-bordered-sm">
@endif
<span class="username" style="margin-bottom:4px;margin-top:2px;">
<a href='{!! url("/user/".$role->id) !!}'>{!! $usernam !!}</a>
@if($conversation->user_id != null)
<a href='{!! url("/user/".$role->id) !!}'>{!! $usernam !!}</a>
@else
{!! $usernam !!}
@endif
</span>
<span class="description" style="margin-bottom:4px;margin-top:4px;"><i class="fa fa-clock-o"></i> {{UTC::usertimezone($conversation->created_at)}}</span>
@@ -635,7 +682,7 @@ if ($thread->title != "") {
</h3>
<div class="timeline-body" style="padding-left:30px;margin-bottom:-20px">
{!! $body !!}
{!! nl2br($body) !!}
</div>
@if($conversation->id == $ij->id)
<?php $ticket_form_datas = App\Model\helpdesk\Ticket\Ticket_Form_Data::where('ticket_id', '=', $tickets->id)->get(); ?>
@@ -657,7 +704,9 @@ if ($thread->title != "") {
<br/><br/>
<div class="timeline-footer" style="margin-bottom:-5px">
@if(!$conversation->is_internal)
<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
@if($conversation->user_id != null)
<?php Event::fire(new App\Events\Timeline($conversation, $role, $user)); ?>
@endif
@endif
<?php
$attachments = App\Model\helpdesk\Ticket\Ticket_attachments::where('thread_id', '=', $conversation->id)->get();
@@ -709,7 +758,7 @@ if ($thread->title != "") {
<ul class="pull-right" style="padding-right:25px;padding-bottom:10px;">
<?php echo $conversations->setPath(url('/thread/' . $tickets->id))->render(); ?>
</ul>
</ul>
</ul>
</div><!-- /.col -->
</div>
</div><!-- /.row -->
@@ -720,7 +769,7 @@ if ($thread->title != "") {
<!-- page modals -->
<div>
<!-- Edit Ticket modal -->
<?php if ($group->can_edit_ticket == 1) { ?>
<?php if ($group->can_edit_ticket == 1) { ?>
<div class="modal fade" id="Edit">
<div class="modal-dialog" style="width:60%;height:70%;">
<div class="modal-content">
@@ -1034,6 +1083,7 @@ if ($thread->title != "") {
<div class="tab-pane active" id="ahah">
<div class="modal-body" id="def">
<div class="callout callout-info" id="hide1234" ><i class="icon fa fa-info"> </i>&nbsp;&nbsp;&nbsp; {!! Lang::get('lang.search_existing_users_or_add_new_users') !!}</div>
<div id="here"></div>
<div id="show7" style="display:none;">
<div class="row col-md-12">
<div class="col-xs-5">
@@ -1045,7 +1095,7 @@ if ($thread->title != "") {
</div>
</div>
</div>
<div id="here"></div>
{!! Form::model($tickets->id, ['id'=>'search-user','method' => 'PATCH'] )!!}
<script src="//code.jquery.com/ui/1.11.4/jquery-ui.js"></script>
<input type="text" class="form-control" name="search" id="tags" placeholder="{!! Lang::get('lang.search_by_email') !!}">
@@ -1243,7 +1293,14 @@ if ($thread->title != "") {
<!-- scripts used on page -->
<script type="text/javascript">
function clearAll() {
$("#file_details").html("");
$("#total-size").html("");
$("#attachment").val('');
$("#clear-file").hide();
$("#replybtn").removeClass('disabled');
}
$(function () {
$("#InternalContent").wysihtml5();
});
@@ -1273,12 +1330,12 @@ if ($thread->title != "") {
}
});
return false;
});
});
});
$(function() {
$("#tags, #tags2").autocomplete({
source: 'auto/<?php echo $tickets->id; ?>'
});
$("#tags, #tags2").autocomplete({
source: 'auto/<?php echo $tickets->id; ?>'
});
});
jQuery(document).ready(function() {
$("#cc_page").on('click', '.search_r', function(){
@@ -1343,10 +1400,6 @@ if ($thread->title != "") {
setInterval(function(){
$("#alert11").hide();
setTimeout(function() {
// var link = document.querySelector('#load-inbox');
// if(link) {
// link.click();
// }
window.location = document.referrer;
}, 500);
}, 2000);
@@ -1627,6 +1680,19 @@ if ($thread->title != "") {
});
// Internal Note
$('#form2').on('submit', function() {
var internal_content = document.getElementById('InternalContent').value;
if(internal_content) {
$("#internal_content_class").removeClass('has-error');
$("#alert23").hide();
} else {
var message = "<li>{!! Lang::get('lang.internal_content_is_a_required_field') !!}</li>";
$("#internal_content_class").addClass('has-error');
$("#alert23").show();
$('#message-danger2').html(message);
$("#show3").hide();
$("#t1").show();
return false;
}
$.ajax({
type: "POST",
url: "../internal/note/{{ $tickets->id }}",
@@ -1642,7 +1708,7 @@ if ($thread->title != "") {
{
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
// $("#t4").load("../thread/{{$tickets->id}} #t4");
var message = "Lang::get('lang.you_have_successfully_replied_to_your_ticket')";
var message = "{!! Lang::get('lang.you_have_successfully_replied_to_your_ticket') !!}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);
@@ -1653,6 +1719,16 @@ if ($thread->title != "") {
var div1 = document.getElementById('newtextarea1');
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
setInterval(function(){
var head= document.getElementsByTagName('head')[0];
var script= document.createElement('script');
script.type= 'text/javascript';
script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
head.appendChild(script);
// $('.rating-cancel').hide();
// $(".star-rating-control").attr("disabled", "disabled").off('hover');
// $(".star-rating-control").addClass("disabled")
}, 4000);
} else {
// alert('fail');
var message = "{!! Lang::get('lang.for_some_reason_your_message_was_not_posted_please_try_again_later') !!}";
@@ -1668,8 +1744,63 @@ if ($thread->title != "") {
return false;
});
// Ticket Reply
$('#attachment').change(function() {
input = document.getElementById('attachment');
if (!input) {
alert("Um, couldn't find the fileinput element.");
} else if (!input.files) {
alert("This browser doesn't seem to support the `files` property of file inputs.");
} else if (!input.files[0]) {
} else {
$("#file_details").html("");
var total_size = 0;
for(i = 0; i < input.files.length; i++) {
file = input.files[i];
var supported_size = "{!! $max_size_in_bytes !!}";
var supported_actual_size = "{!! $max_size_in_actual !!}";
if(file.size < supported_size) {
$("#file_details").append("<tr> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
} else {
$("#file_details").append("<tr style='color:red;'> <td> " + file.name + " </td><td> " + formatBytes(file.size) + "</td> </tr>");
}
total_size += parseInt(file.size);
}
if(total_size > supported_size) {
$("#total-size").append("<span style='color:red'>Your total file upload size is greater than "+ supported_actual_size +"</span>");
$("#replybtn").addClass('disabled');
$("#clear-file").show();
} else {
$("#total-size").html("");
$("#replybtn").removeClass('disabled');
$("#clear-file").show();
}
}
});
function formatBytes(bytes,decimals) {
if(bytes == 0) return '0 Byte';
var k = 1000;
var dm = decimals + 1 || 3;
var sizes = ['Bytes', 'KB', 'MB', 'GB', 'TB', 'PB', 'EB', 'ZB', 'YB'];
var i = Math.floor(Math.log(bytes) / Math.log(k));
return parseFloat((bytes / Math.pow(k, i)).toFixed(dm)) + ' ' + sizes[i];
}
$('#form3').on('submit', function() {
var fd = new FormData(document.getElementById("form3"));
var fd = new FormData(document.getElementById("form3"));
var reply_content = document.getElementById('reply_content').value;
if(reply_content) {
$("#reply_content_class").removeClass('has-error');
$("#alert23").hide();
} else {
var message = "<li>{!! Lang::get('lang.reply_content_is_a_required_field') !!}</li>";
$("#reply_content_class").addClass('has-error');
$("#alert23").show();
$('#message-danger2').html(message);
$("#show3").hide();
$("#t1").show();
return false;
}
$.ajax({
type: "POST",
url: "../thread/reply/{{ $tickets->id }}",
@@ -1679,28 +1810,40 @@ if ($thread->title != "") {
processData: false, // tell jQuery not to process the data
contentType: false, // tell jQuery not to set contentType
beforeSend: function() {
$("#t1").hide();
$("#show3").show();
},
success: function(response) {
if(response !== 1) {
if(response === "file size exceeded") {
alert(response);
}
}
if (response == 1)
{
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
// $("#t1").load("../thread/{{$tickets->id}} #t1");
var message = "{!! Lang::get('lang.you_have_successfully_replied_to_your_ticket') !!}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);
// var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
$("#newtextarea").empty();
var div = document.getElementById('newtextarea');
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
$("#newtextarea1").empty();
var div1 = document.getElementById('newtextarea1');
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
$("#refresh1").load("../thread/{{$tickets->id}} #refresh1");
var message = "{{ Lang::get('lang.you_have_successfully_replied_to_your_ticket') }}";
$("#alert21").show();
$('#message-success2').html(message);
setInterval(function(){$("#alert21").hide(); }, 4000);
$("#newtextarea").empty();
var div = document.getElementById('newtextarea');
div.innerHTML = div.innerHTML + '<textarea style="width:98%;height:200px;" name="reply_content" class="form-control" id="reply_content"/></textarea>';
$("#newtextarea1").empty();
var div1 = document.getElementById('newtextarea1');
div1.innerHTML = div1.innerHTML + '<textarea style="width:98%;height:200px;" name="InternalContent" class="form-control" id="InternalContent"/></textarea>';
var wysihtml5Editor = $('textarea').wysihtml5().data("wysihtml5").editor;
setInterval(function(){
var head= document.getElementsByTagName('head')[0];
var script= document.createElement('script');
script.type= 'text/javascript';
script.src= '{{asset("lb-faveo/js/jquery.rating.pack.js")}}';
head.appendChild(script);
// $('.rating-cancel').hide();
// $(".star-rating-control").attr("disabled", "disabled").off('hover');
// $(".star-rating-control").addClass("disabled")
}, 4000);
} else {
// alert('fail');
// $( "#dismis4" ).trigger( "click" );
@@ -1709,8 +1852,12 @@ if ($thread->title != "") {
$('#message-danger2').html(message);
setInterval(function(){$("#alert23").hide(); }, 4000);
}
$("#show3").hide();
$("#t1").show();
$("#show3").hide();
$("#t1").show();
},
error: function(response) {
$("#show3").hide();
$("#t1").show();
}
})
return false;
@@ -1753,8 +1900,9 @@ if ($thread->title != "") {
dataType: "html",
data: $(this).serialize(),
beforeSend: function() {
$('#show7').show();
$('#hide1234').hide();
$('#here').html("");
$('#show7').show();
$('#hide1234').hide();
},
success: function(response) {
$('#show7').hide();
@@ -1767,7 +1915,7 @@ if ($thread->title != "") {
// if(link) {
// link.click();
// }
$('#cc-close').trigger('click');
// $('#cc-close').trigger('click');
}, 500);
}
})
@@ -1892,7 +2040,6 @@ if ($thread->title != "") {
$("#merge-succ-alert").show();
$('#message-merge-succ').html(message);
}
}
})
return false;