update v1.0.7.9 R.C.
This is a Release Candidate. We are still testing.
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@@ -10,7 +10,7 @@ foreach ($depts as $dept) {
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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@@ -72,20 +72,20 @@ foreach ($depts as $dept) {
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@foreach ($depts as $dept)
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<?php
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// echo $dept->name;
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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// echo $dept->name;
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$created = DB::table('tickets')->select('created_at')->where('dept_id','=',$dept->id)->where('created_at','LIKE','%'.$day1.'%')->count();
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$closed = DB::table('tickets')->where('dept_id','=',$dept->id)->where('closed_at','LIKE','%'.$day1.'%')->count();
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$inprogress = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('status', '=', 1)->count();
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$overdues = App\Model\helpdesk\Ticket\Tickets::where('dept_id','=',$dept->id)->where('isanswered', '=', 0)->where('status', '=', 1)->get();
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$i = 0;
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foreach ($overdues as $overdue) {
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$sla_plan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',$overdue->sla)->first();
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$ovdate = $overdue->created_at;
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$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period)).'<br/><br/>';
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if(date('Y-m-d H:i:s') > $new_date){
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$i++;
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}
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}
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// echo "created=".$created."<br/>";
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// echo "closed=".$closed."<br/>";
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// echo "inprogress=".$inprogress."<br/>";
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