diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php
index 3a40fcb9b..409d2484a 100755
--- a/app/Http/Controllers/Agent/helpdesk/TicketController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php
@@ -125,7 +125,7 @@ class TicketController extends Controller
             $source = Ticket_source::where('name', '=', 'agent')->first();
             $headers = null;
             $help = Help_topic::where('id', '=', $helptopic)->first();
-            $form_data = $request->except('name', 'phone', 'email', 'subject', 'body', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'code', 'priority', 'attachment', 'first_name', 'last_name', 'sla', 'duedate', 'assignto');
+            $form_data = $request->except('name', 'phone', 'email', 'subject', 'body', 'helptopic', '_wysihtml5_mode', '_token', 'mobile', 'code', 'priority', 'attachment', 'first_name', 'last_name', 'sla', 'duedate', 'assignto', 'files');//added "files" in exception list because some fool has added a new editor 'summernote' to impress his boss and screwed the functional code with his genius ability. Hence to make world capable of handling this genius's work I am adding a shitty workaround for it. After looking for solution everywhere and referring to https://stackoverflow.com/questions/59938588/summernote-adds-files-field-to-post
             $auto_response = 0;
             $status = 1;
             if ($phone != null || $mobile_number != null) {