update v1.0.5
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@@ -12,7 +12,7 @@ active
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$user = App\User::where('id', '=', $tickets->user_id)->first();
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$assignedto = App\User::where('id', '=', $tickets->assigned_to)->first();
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$agent_group = Auth::user()->assign_group;
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$group = App\Model\helpdesk\Agent\Groups::where('name', '=', $agent_group)->where('group_status', '=', '1')->first();
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$group = App\Model\helpdesk\Agent\Groups::where('id', '=', $agent_group)->where('group_status', '=', '1')->first();
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?>
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@section('sidebar')
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@@ -53,7 +53,7 @@ active
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<?php
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Event::fire(new \App\Events\TicketBoxHeader($user->id));
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if ($group->can_edit_ticket == 1) {?>
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if ($group->can_edit_ticket == 1) {?>
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<button type="button" class="btn btn-default" id="Edit_Ticket" data-toggle="modal" data-target="#Edit"><i class="fa fa-edit" style="color:green;"> </i> {!! Lang::get('lang.edit') !!}</button>
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<?php } ?>
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@@ -62,7 +62,7 @@ active
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<?php } ?>
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@if($tickets->assigned_to == Auth::user()->id)
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<button type="button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
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<button type="button" id="surrender_button" class="btn btn-default" data-toggle="modal" data-target="#surrender"> <i class="fa fa-arrows-alt" style="color:red;"> </i> {!! Lang::get('lang.surrender') !!}</button>
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@endif
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<a href="{{url('ticket/print/'.$tickets->id)}}" target="_blank" class="btn btn-primary"><i class="fa fa-print" > </i> {!! Lang::get('lang.generate_pdf') !!}</a>
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@@ -724,7 +724,7 @@ $data = $ConvDate[0];
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<?php $sla_plans = App\Model\helpdesk\Manage\Sla_plan::all() ?>
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<select class="form-control" name="sla_paln">
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@foreach($sla_plans as $sla_plan)
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<option value="{!! $sla_plan->id !!}">{!! $sla_plan->grace_period !!}</option>
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<option value="{!! $sla_plan->id !!}" <?php if($SlaPlan->id == $sla_plan->id){ echo "selected"; } ?> >{!! $sla_plan->grace_period !!}</option>
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@endforeach
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</select>
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<spam id="error-sla" style="display:none" class="help-block text-red">This is a required field</spam>
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@@ -735,8 +735,8 @@ $data = $ConvDate[0];
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<label>{!! Lang::get('lang.help_topic') !!}</label>
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<?php $help_topics = App\Model\helpdesk\Manage\Help_topic::all() ?>
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<select class="form-control" name="help_topic">
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@foreach($help_topics as $help_topic)
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<option value="{!! $help_topic->id !!}">{!! $help_topic->topic !!}</option>
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@foreach($help_topics as $helptopic)
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<option value="{!! $helptopic->id !!}" <?php if($help_topic->id == $helptopic->id){echo 'selected';} ?> >{!! $helptopic->topic !!}</option>
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@endforeach
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</select>
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<spam id="error-help" style="display:none" class="help-block text-red">This is a required field</spam>
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@@ -747,20 +747,23 @@ $data = $ConvDate[0];
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<label>{!! Lang::get('lang.ticket_source') !!}</label>
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<?php $ticket_sources = App\Model\helpdesk\Ticket\Ticket_source::all() ?>
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<select class="form-control" name="ticket_source">
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@foreach($ticket_sources as $ticket_source)
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<option value="{!! $ticket_source->id !!}">{!! $ticket_source->value !!}</option>
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@endforeach
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@foreach($ticket_sources as $ticketsource)
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<option value="{!! $ticketsource->id !!}" <?php if($tickets->source == $ticketsource->id){echo "selected"; } ?> >{!! $ticketsource->value !!}</option>
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@endforeach
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</select>
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<spam id="error-source" style="display:none" class="help-block text-red">This is a required field</spam>
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</div>
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</div>
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<?php
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?>
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<div class="col-md-6">
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<div class="form-group">
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<label>{!! Lang::get('lang.priority') !!}</label>
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<?php $ticket_prioritys = App\Model\helpdesk\Ticket\Ticket_Priority::all() ?>
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<select class="form-control" name="ticket_priority">
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@foreach($ticket_prioritys as $ticket_priority)
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<option value="{!! $ticket_priority->priority_id !!}">{!! $ticket_priority->priority_desc !!}</option>
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<option value="{!! $ticket_priority->priority_id !!}" <?php if($tickets->priority_id == $ticket_priority->priority_id){echo "selected";} ?> >{!! $ticket_priority->priority_desc !!}</option>
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@endforeach
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</select>
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<spam id="error-priority" style="display:none" class="help-block text-red">This is a required field</spam>
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@@ -858,6 +861,7 @@ $data = $ConvDate[0];
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</div><!-- /.modal-content -->
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</div><!-- /.modal-dialog -->
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</div><!-- /.modal -->
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<?php if ($group->can_assign_ticket == 1) {?>
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<!-- Ticket Assign Modal -->
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<div class="modal fade" id="{{$tickets->id}}assign">
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@@ -884,7 +888,7 @@ $data = $ConvDate[0];
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<div id="assign_body">
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<p>{!! Lang::get('lang.whome_do_you_want_to_assign_ticket') !!}?</p>
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<select id="asssign" class="form-control" name="user">
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<select id="asssign" class="form-control" name="assign_to">
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<?php
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$assign = App\User::where('role', '!=', 'user')->get();
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$count_assign = count($assign);
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@@ -893,12 +897,12 @@ $count_teams = count($teams);
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?>
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<optgroup label="Teams ( {!! $count_teams !!} )">
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@foreach($teams as $team)
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<option value="{{$team->id}}">{!! $team->name !!}</option>
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<option value="team_{{$team->id}}">{!! $team->name !!}</option>
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@endforeach
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</optgroup>
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<optgroup label="Agents ( {!! $count_assign !!} )">
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@foreach($assign as $user)
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<option value="{{$user->email}}">{{$user->first_name." ".$user->last_name}}</option>
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<option value="user_{{$user->id}}">{{$user->first_name." ".$user->last_name}}</option>
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@endforeach
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</optgroup>
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</select>
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@@ -923,7 +927,7 @@ $count_teams = count($teams);
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<h4 class="modal-title">{!! Lang::get('lang.surrender') !!}</h4>
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</div>
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<div class="modal-body">
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<p>{!! Lang::get('are_you_sure_you_want_to_surrender_this_ticket') !!}?</p>
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<p>{!! Lang::get('lang.are_you_sure_you_want_to_surrender_this_ticket') !!}?</p>
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</div>
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<div class="modal-footer">
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<button type="button" class="btn btn-default pull-left" data-dismiss="modal" id="dismis6">{!! Lang::get('lang.close') !!}</button>
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@@ -1315,12 +1319,17 @@ $(document).ready(function () {
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$("#assign_loader").show();
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},
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success: function(response) {
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if(response === 1)
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if(response == 1)
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{
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// $("#assign_body").show();
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var message = "Success";
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$('#message-success2').html(message);
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setInterval(function(){$("#alert21").hide(); },4000);
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// var message = "Success";
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// $('#message-success1').html(message);
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// setInterval(function(){$("#alert11").hide(); },4000);
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var message = "Success!";
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function(){$("#dismiss11").trigger("click"); },2000);
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}
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$("#assign_body").show();
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$("#assign_loader").hide();
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@@ -1442,17 +1451,18 @@ $(document).ready(function () {
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{
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// alert('ticket has been un assigned');
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var message = "Success! You have Unassigned your ticket";
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$("#alert21").show();
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$('#message-success2').html(message);
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setInterval(function(){$("#dismiss21").trigger("click"); },2000);
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$("#alert11").show();
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$('#message-success1').html(message);
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setInterval(function(){$("#dismiss11").trigger("click"); },2000);
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// $("#refresh1").load( "http://localhost/faveo/public/thread/{{$tickets->id}} #refresh1");
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$('#surrender_button').hide();
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}
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else
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{
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var message = "Fail! For some reason your request failed";
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$("#alert23").show();
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$('#message-danger2').html(message);
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setInterval(function(){$("#dismiss23").trigger("click"); },2000);
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$("#alert13").show();
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$('#message-danger1').html(message);
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setInterval(function(){$("#dismiss13").trigger("click"); },2000);
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// alert('fail');
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// $( "#dismis4" ).trigger( "click" );
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}
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