update v1.0.5
This commit is contained in:
sujitprasad
@@ -3,9 +3,6 @@
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use App\Model\helpdesk\Agent\Department;
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use App\Model\helpdesk\Agent\Groups;
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use App\Model\helpdesk\Agent\Teams;
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use App\Model\helpdesk\Form\Form_details;
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use App\Model\helpdesk\Form\Form_name;
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use App\Model\helpdesk\Guest\Guest_note;
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use App\Model\helpdesk\Manage\Help_topic;
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use App\Model\helpdesk\Manage\Sla_plan;
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use App\Model\helpdesk\Settings\Ticket;
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@@ -14,33 +11,21 @@ use App\Model\helpdesk\Ticket\Ticket_Status;
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use App\Model\helpdesk\Utility\Date_format;
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use App\Model\helpdesk\Utility\Date_time_format;
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use App\Model\helpdesk\Utility\Languages;
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use App\Model\helpdesk\Utility\Logs;
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use App\Model\helpdesk\Utility\MailboxProtocol;
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use App\Model\helpdesk\Utility\Timezones;
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use App\Model\helpdesk\Utility\Time_format;
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use App\Model\helpdesk\Utility\Priority;
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use Illuminate\Database\Seeder;
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use App\Model\helpdesk\Settings\Access;
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use App\Model\helpdesk\Settings\Alert;
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use App\Model\helpdesk\Settings\Company;
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use App\Model\helpdesk\Settings\Email;
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use App\Model\helpdesk\Settings\Responder;
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use App\Model\helpdesk\Settings\System;
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use App\Model\helpdesk\Ticket\Ticket_source;
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use App\Model\helpdesk\Theme\Footer;
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use App\Model\helpdesk\Theme\Footer2;
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use App\Model\helpdesk\Theme\Footer3;
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use App\Model\helpdesk\Theme\Footer4;
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use App\Model\helpdesk\Email\Smtp;
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use App\Model\helpdesk\Utility\Version_Check;
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use App\Model\kb\Options;
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use App\Model\helpdesk\Utility\Log_notification;
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use App\Model\helpdesk\Theme\Widgets;
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// Knowledge base
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use App\Model\kb\Social;
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use App\Model\kb\Side1;
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use App\Model\kb\Side2;
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use App\Model\kb\Settings;
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class DatabaseSeeder extends Seeder {
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@@ -52,9 +37,40 @@ class DatabaseSeeder extends Seeder {
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*/
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public function run() {
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/* Date time format */
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$date_time_formats = [
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'd/m/Y H:i:s',
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'd.m.Y H:i:s',
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'd-m-Y H:i:s',
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'm/d/Y H:i:s',
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'm.d.Y H:i:s',
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'm-d-Y H:i:s',
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'Y/m/d H:i:s',
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'Y.m.d H:i:s',
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'Y-m-d H:i:s'];
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foreach ($date_time_formats as $date_time_format) {
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Date_time_format::create(['format' => $date_time_format]);
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}
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/* Date format */
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$date_formats = [
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'dd/mm/yyyy',
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'dd-mm-yyyy',
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'dd.mm.yyyy',
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'mm/dd/yyyy',
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'mm:dd:yyyy',
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'mm-dd-yyyy',
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'yyyy/mm/dd',
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'yyyy.mm.dd',
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'yyyy-mm-dd'];
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foreach ($date_formats as $date_format) {
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Date_format::create(['format' => $date_format]);
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}
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/* Time format */
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Time_format::create(array('format' => 'H:i:s'));
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Time_format::create(array('format' => 'H.i.s'));
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/* Timezone */
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$timezone = ['Pacific/Midway' => '(GMT-11:00) Midway Island',
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'US/Samoa' => '(GMT-11:00) Samoa',
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'US/Hawaii' => '(GMT-10:00) Hawaii',
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@@ -172,36 +188,32 @@ class DatabaseSeeder extends Seeder {
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foreach ($timezone as $name => $location) {
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Timezones::create(array('name' => $name, 'location' => $location));
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}
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/* Ticket status */
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Ticket_status::create(array('name' => 'Open', 'state' => 'open', 'mode' => '3', 'message'=>'Ticket have been Reopened by', 'flags' => '0', 'sort' => '1', 'properties' => 'Open tickets.'));
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Ticket_status::create(array('name' => 'Resolved', 'state' => 'closed', 'mode' => '1','message'=>'Ticket have been Resolved by', 'flags' => '0', 'sort' => '2', 'properties' => 'Resolved tickets.'));
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Ticket_status::create(array('name' => 'Closed', 'state' => 'closed', 'mode' => '3','message'=>'Ticket have been Closed by', 'flags' => '0', 'sort' => '3', 'properties' => 'Closed tickets. Tickets will still be accessible on client and staff panels.'));
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Ticket_status::create(array('name' => 'Archived', 'state' => 'archived', 'mode' => '3','message'=>'Ticket have been Archived by', 'flags' => '0', 'sort' => '4', 'properties' => 'Tickets only adminstratively available but no longer accessible on ticket queues and client panel.'));
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Ticket_status::create(array('name' => 'Deleted', 'state' => 'deleted', 'mode' => '3','message'=>'Ticket have been Deleted by', 'flags' => '0', 'sort' => '5', 'properties' => 'Tickets queued for deletion. Not accessible on ticket queues.'));
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Ticket::create(array('num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'priority' => 'low', 'sla' => '12 Hours', 'help_topic' => 'support query'));
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/* Ticket priority */
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Ticket_priority::create(array('priority' => 'low', 'priority_desc' => 'Low', 'priority_color' => 'info', 'priority_urgency' => '4', 'ispublic' => '1'));
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Ticket_priority::create(array('priority' => 'normal', 'priority_desc' => 'Normal', 'priority_color' => 'info', 'priority_urgency' => '3', 'ispublic' => '1'));
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Ticket_priority::create(array('priority' => 'high', 'priority_desc' => 'High', 'priority_color' => 'warning', 'priority_urgency' => '2', 'ispublic' => '1'));
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Ticket_priority::create(array('priority' => 'emergency', 'priority_desc' => 'Emergency', 'priority_color' => 'danger', 'priority_urgency' => '1', 'ispublic' => '1'));
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/* SLA Plans */
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Sla_plan::create(array('name' => 'Sla 1', 'grace_period' => '6 Hours', 'status' => '1'));
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Sla_plan::create(array('name' => 'Sla 2', 'grace_period' => '12 Hours', 'status' => '1'));
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Sla_plan::create(array('name' => 'Sla 3', 'grace_period' => '24 Hours', 'status' => '1'));
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/* Mailbox protocol */
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$mailbox = [
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'IMAP' => '/imap',
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'IMAP+SSL' => '/imap/ssl',
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'IMAP+TLS' => '/imap/tls',
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'IMAP+SSL/No-validate' => '/imap/ssl/novalidate-cert'];
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$mailbox = ['IMAP+SSl', 'IMAP', 'POP+SSL', 'POP'];
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foreach ($mailbox as $protocol) {
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MailboxProtocol::create(array('name' => $protocol));
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foreach ($mailbox as $name => $value) {
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MailboxProtocol::create(['name' => $name, 'value' => $value]);
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}
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$logs = ['WARN', 'DEBUG', 'ERROR'];
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foreach ($logs as $log) {
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Logs::create(['level' => $log]);
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}
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/* Languages */
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$languages = [
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'English' => 'en',
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'Italian' => 'it',
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@@ -216,129 +228,61 @@ class DatabaseSeeder extends Seeder {
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foreach ($languages as $language => $locale) {
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Languages::create(['name' => $language, 'locale' => $locale]);
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}
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Guest_note::create(['heading' => 'Welcome to the Support Center', 'content' => 'Hello this is a new helpdesk support system ans it is in the development phase.']);
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Form_name::create(['name' => 'form', 'status' => '1', 'no_of_fields' => '5']);
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$date_time_formats = [
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'd/m/Y H:i:s',
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'd.m.Y H:i:s',
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'd-m-Y H:i:s',
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'm/d/Y H:i:s',
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'm.d.Y H:i:s',
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'm-d-Y H:i:s',
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'Y/m/d H:i:s',
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'Y.m.d H:i:s',
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'Y-m-d H:i:s'];
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foreach ($date_time_formats as $date_time_format) {
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Date_time_format::create(['format' => $date_time_format]);
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}
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$date_formats = [
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'dd/mm/yyyy',
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'dd-mm-yyyy',
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'dd.mm.yyyy',
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'mm/dd/yyyy',
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'mm:dd:yyyy',
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'mm-dd-yyyy',
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'dd-mm-yyyy',
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'yyyy/mm/dd',
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'yyyy.mm.dd',
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'yyyy-mm-dd'];
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foreach ($date_formats as $date_format) {
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Date_format::create(['format' => $date_format]);
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}
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Teams::create(array('name' => 'Level 1 Support'));
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/* Teams */
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Teams::create(array('name' => 'Level 1 Support','status' => '1'));
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Teams::create(array('name' => 'Level 2 Support'));
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Teams::create(array('name' => 'Developer'));
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Groups::create(array('name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
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Groups::create(array('name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_manage_faq' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
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Groups::create(array('name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_manage_faq' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0'));
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Department::create(array('name' => 'Support'));
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Department::create(array('name' => 'Sales'));
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Department::create(array('name' => 'Operation'));
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// Access::create(array('password_expire' => '1 Months', 'reg_method' => 'disable'));
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// Access::create(array('password_expire' => '2 Months', 'reg_method' => 'private'));
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// Access::create(array('password_expire' => '6 Months', 'reg_method' => 'public'));
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// Company::create(array('company_name' => 'D company', 'website' => 'dcompany.org', 'phone' => '8606574126'));
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// Emails::create(array('email_address' => 'maintanance@dcompany.com', 'email_name' => 'maintain', 'department' => 'maintanance', 'priority' => 'low', 'help_topic' => 'maintanance query', 'user_name' => 'maintanance'));
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help_topic::create(array('topic' => 'Support query', 'parent_topic' => 'Support query', 'custom_form' => '1', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
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help_topic::create(array('topic' => 'Sales query', 'parent_topic' => 'Sale query', 'custom_form' => '1', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
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help_topic::create(array('topic' => 'Operational query', 'parent_topic' => 'Operational query', 'custom_form' => '1', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
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Priority::create(array('name' => 'low'));
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Priority::create(array('name' => 'high'));
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/* Groups */
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Groups::create(array('name' => 'Group A', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '1', 'can_post_ticket' => '1', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
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Groups::create(array('name' => 'Group B', 'group_status' => '1', 'can_create_ticket' => '1', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '1', 'can_transfer_ticket' => '1', 'can_delete_ticket' => '1', 'can_ban_email' => '1', 'can_manage_canned' => '1', 'can_view_agent_stats' => '1', 'department_access' => '1'));
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Groups::create(array('name' => 'Group C', 'group_status' => '1', 'can_create_ticket' => '0', 'can_edit_ticket' => '0', 'can_post_ticket' => '0', 'can_close_ticket' => '1', 'can_assign_ticket' => '0', 'can_transfer_ticket' => '0', 'can_delete_ticket' => '0', 'can_ban_email' => '0', 'can_manage_canned' => '0', 'can_view_agent_stats' => '0', 'department_access' => '0'));
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/* Department */
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Department::create(array('name' => 'Support', 'sla'=>'1'));
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Department::create(array('name' => 'Sales', 'sla'=>'1'));
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Department::create(array('name' => 'Operation', 'sla'=>'1'));
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/* Helptopic */
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help_topic::create(array('topic' => 'Support query', 'department' => '1', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '1', 'type' => '1', 'auto_response' => '0'));
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help_topic::create(array('topic' => 'Sales query', 'department' => '2', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0'));
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help_topic::create(array('topic' => 'Operational query', 'department' => '3', 'ticket_status' => '1', 'priority' => '2', 'sla_plan' => '1', 'ticket_num_format' => '1', 'status' => '0', 'type' => '1', 'auto_response' => '0'));
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/* Daily notification log */
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Log_notification::create(['log'=>'NOT-1']);
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Access::create(array('id' => '1'));
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Alert::create(array('id' => '1'));
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/* System complete settings */
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Alert::create(['id' => '1','ticket_status' =>'1', 'ticket_admin_email' => '1', 'assignment_status' => '1', 'assignment_assigned_status' => '1', 'assignment_assigned_agent' => '1']);
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Company::create(array('id' => '1'));
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Email::create(array('id' => '1'));
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Responder::create(array('id' => '1'));
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System::create(array('id' => '1'));
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Footer::create(array('id' => '1'));
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Footer2::create(array('id' => '1'));
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Footer3::create(array('id' => '1'));
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Footer4::create(array('id' => '1'));
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// Ticket::create(array('id' => '1'));
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Email::create(array('id' => '1','email_fetching'=>'1', 'notification_cron' => '1', 'all_emails' => '1', 'email_collaborator' => '1', 'attachment' => '1'));
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Responder::create(array('id' => '1','new_ticket' => '1' , 'agent_new_ticket' => '1'));
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System::create(array('id' => '1', 'status' => '1', 'department' => '1', 'date_time_format' => '1', 'time_zone' => '32'));
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Ticket::create(array('num_format' => '#ABCD 1234 1234567', 'num_sequence' => '0', 'priority' => '1', 'sla' => '2', 'help_topic' => '1','status' => '1'));
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/* Ticket source */
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Ticket_source::create(array('name'=>'web', 'value'=>'Web'));
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Ticket_source::create(array('name'=>'email', 'value'=>'E-mail'));
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Ticket_source::create(array('name'=>'agent', 'value'=>'Agent Panel'));
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/* Mail configuration */
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Smtp::create(array('id' => '1'));
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/* Version check */
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Version_Check::create(['id'=>'1']);
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$option = array(
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'gmt_offset',
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'date_format',
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'time_format',
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'date_time_format',
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'sitename',
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'sitedescription',
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'admin_email',
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'template',
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'upload_url_path',
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'timezone_string',
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'siteurl',
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'home',
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'start_of_week',
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'language',
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'port',
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'host',
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'encryption',
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'username',
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'password',
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'footer',
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'uselogo',
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'logo',
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);
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foreach ($option as $name) {
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Options::create(array('option_name' => $name));
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}
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Social::create(['id'=>'1']);
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Side1::create(['id'=>'1']);
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Side2::create(['id'=>'1']);
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Settings::create(['id'=>'id','paagination' => '10']);
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/* System widgets */
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Widgets::create(['id'=>'1','name'=>'footer1']);
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Widgets::create(['id'=>'2','name'=>'footer2']);
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Widgets::create(['id'=>'3','name'=>'footer3']);
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Widgets::create(['id'=>'4','name'=>'footer4']);
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Widgets::create(['id'=>'5','name'=>'side1']);
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Widgets::create(['id'=>'6','name'=>'side2']);
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Widgets::create(['id'=>'7','name'=>'linkedin']);
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Widgets::create(['id'=>'8','name'=>'stumble']);
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Widgets::create(['id'=>'9','name'=>'google']);
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Widgets::create(['id'=>'10','name'=>'deviantart']);
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Widgets::create(['id'=>'11','name'=>'flickr']);
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Widgets::create(['id'=>'12','name'=>'skype']);
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Widgets::create(['id'=>'13','name'=>'rss']);
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Widgets::create(['id'=>'14','name'=>'twitter']);
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Widgets::create(['id'=>'15','name'=>'facebook']);
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Widgets::create(['id'=>'16','name'=>'youtube']);
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Widgets::create(['id'=>'17','name'=>'vimeo']);
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Widgets::create(['id'=>'18','name'=>'pinterest']);
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Widgets::create(['id'=>'19','name'=>'dribbble']);
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Widgets::create(['id'=>'20','name'=>'instagram']);
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/* Knowledge base setting */
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Settings::create(['id'=>'id','pagination' => '10']);
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}
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}
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