cuongpv/faveo
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Applied fixes from StyleCI

Browse Source
This commit is contained in:
Sujit Prasad
2016-02-19 02:20:12 -05:00
committed by StyleCI Bot
parent be5df5334f
commit d637c2b23f
439 changed files with 19063 additions and 19210 deletions
Download Patch File Download Diff File Expand all files Collapse all files

233
app/Http/Controllers/Api/v1/TicketController.php
View File

@@ -2,70 +2,72 @@
namespace App\Http\Controllers\Api\v1;
use App\Http\Requests;
use App\Http\Controllers\Controller;
use Illuminate\Http\Request;
use App\Model\helpdesk\Ticket\Tickets;
use App\Model\helpdesk\Settings\Company;
use App\User;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Http\Controllers\Common\PhpMailController;
use Auth;
use Mail;
use Input;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Settings\System;
use App\Http\Controllers\Controller;
use App\Model\helpdesk\Settings\Alert;
use App\Model\helpdesk\Settings\Company;
use App\Model\helpdesk\Settings\System;
use App\Model\helpdesk\Ticket\Ticket_attachments;
use App\Model\helpdesk\Ticket\Ticket_Collaborator;
use App\Model\helpdesk\Ticket\Ticket_Status;
use App\Model\helpdesk\Ticket\Ticket_Thread;
use App\Model\helpdesk\Ticket\Tickets;
use App\User;
use Auth;
use Hash;
use Input;
use Mail;
/**
* -----------------------------------------------------------------------------
* Ticket Controller
* -----------------------------------------------------------------------------
* -----------------------------------------------------------------------------.
*
*
* @author Vijay Sebastian <vijay.sebastian@ladybirdweb.com>
* @copyright (c) 2016, Ladybird Web Solution
* @name Faveo HELPDESK
*
* @version v1
*
*
*/
class TicketController extends Controller {
class TicketController extends Controller
{
/**
* Create a new controller instance.
*
* @return type response
*/
public function __construct() {
$PhpMailController = new PhpMailController();
public function __construct()
{
$PhpMailController = new PhpMailController();
$this->PhpMailController = $PhpMailController;
}
/**
* Create Ticket
* Create Ticket.
*
* @param type $user_id
* @param type $subject
* @param type $body
* @param type $helptopic
* @param type $sla
* @param type $priority
*
* @return type string
*/
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '') {
public function createTicket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data, $attach = '')
{
try {
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
//dd($max_number);
if ($max_number == null) {
$ticket_number = "AAAA-9999-9999999";
$ticket_number = 'AAAA-9999-9999999';
} else {
foreach ($max_number as $number) {
$ticket_number = $max_number->ticket_number;
}
}
$ticket = new Tickets;
$ticket = new Tickets();
$ticket->ticket_number = $this->ticketNumber($ticket_number);
//dd($this->ticketNumber($ticket_number));
$ticket->user_id = $user_id;
@@ -86,7 +88,7 @@ class TicketController extends Controller {
foreach ($form_data as $key => $form_details) {
foreach ($forms as $from) {
if ($from->name == $key) {
$form_value = new Ticket_Form_Data;
$form_value = new Ticket_Form_Data();
$form_value->ticket_id = $id;
$form_value->title = $from->label;
$form_value->content = $form_details;
@@ -96,27 +98,30 @@ class TicketController extends Controller {
}
}
$this->storeCollaborators($headers, $id);
$thread = $this->ticketThread($subject, $body, $id, $user_id);
if (!empty($attach)) {
$this->attach($thread, $attach);
}
return $thread;
} catch (\Exception $e) {
dd($e);
return $e->getMessage();
}
}
/**
* store_collaborators
* @param type $headers
* store_collaborators.
*
* @param type $headers
*
* @return type
*/
public function storeCollaborators($headers, $id) {
public function storeCollaborators($headers, $id)
{
try {
$company = $this->company();
if (isset($headers)) {
@@ -124,11 +129,11 @@ class TicketController extends Controller {
$name = $name;
$email = $email;
if ($this->checkEmail($email) == false) {
$create_user = new User;
$create_user = new User();
$create_user->user_name = $name;
$create_user->email = $email;
$create_user->active = 1;
$create_user->role = "user";
$create_user->role = 'user';
$password = $this->generateRandomString();
$create_user->password = Hash::make($password);
$create_user->save();
@@ -138,19 +143,19 @@ class TicketController extends Controller {
// });
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} else {
$user = $this->checkEmail($email);
$user_id = $user->id;
}
$collaborator_store = new Ticket_Collaborator;
$collaborator_store = new Ticket_Collaborator();
$collaborator_store->isactive = 1;
$collaborator_store->ticket_id = $id;
$collaborator_store->user_id = $user_id;
$collaborator_store->role = "ccc";
$collaborator_store->role = 'ccc';
$collaborator_store->save();
}
}
return true;
} catch (\Exception $e) {
return $e->getMessage();
@@ -158,22 +163,26 @@ class TicketController extends Controller {
}
/**
* Generate Ticket Thread
* Generate Ticket Thread.
*
* @param type $subject
* @param type $body
* @param type $id
* @param type $user_id
*
* @return type
*/
public function ticketThread($subject, $body, $id, $user_id) {
public function ticketThread($subject, $body, $id, $user_id)
{
try {
$thread = new Ticket_Thread;
$thread = new Ticket_Thread();
$thread->user_id = $user_id;
$thread->ticket_id = $id;
$thread->poster = 'client';
$thread->title = $subject;
$thread->body = $body;
$thread->save();
return $thread->id;
} catch (\Exception $e) {
return $e->getMessage();
@@ -181,11 +190,14 @@ class TicketController extends Controller {
}
/**
* Generates Ticket Number
* Generates Ticket Number.
*
* @param type $ticket_number
*
* @return type integer
*/
public function ticketNumber($ticket_number) {
public function ticketNumber($ticket_number)
{
try {
//dd($ticket_number);
$number = $ticket_number;
@@ -207,21 +219,26 @@ class TicketController extends Controller {
$number3++;
$number2 = sprintf('%04s', $number2);
$number3 = sprintf('%07s', $number3);
$array = array($number1, $number2, $number3);
$array = [$number1, $number2, $number3];
$number = implode('-', $array);
return $number;
} catch (\Exception $e) {
dd($e);
return $e->getMessage();
}
}
/**
* Generate a random string for password
* Generate a random string for password.
*
* @param type $length
*
* @return type string
*/
public function generateRandomString($length = 10) {
public function generateRandomString($length = 10)
{
try {
$characters = '0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ';
$charactersLength = strlen($characters);
@@ -229,6 +246,7 @@ class TicketController extends Controller {
for ($i = 0; $i < $length; $i++) {
$randomString .= $characters[rand(0, $charactersLength - 1)];
}
return $randomString;
} catch (\Exception $e) {
return $e->getMessage();
@@ -236,14 +254,16 @@ class TicketController extends Controller {
}
/**
* Replying a ticket
* Replying a ticket.
*
* @param type Ticket_Thread $thread
* @param type TicketRequest $request
*
* @return type bool
*/
public function reply($thread, $request, $ta, $attach = '') {
public function reply($thread, $request, $ta, $attach = '')
{
try {
$check_attachment = null;
$eventthread = $thread->where('ticket_id', $request->input('ticket_ID'))->first();
$eventuserid = $eventthread->user_id;
@@ -266,11 +286,11 @@ class TicketController extends Controller {
if ($tickets->assigned_to == 0) {
$tickets->assigned_to = Auth::user()->id;
$tickets->save();
$thread2 = New Ticket_Thread;
$thread2 = new Ticket_Thread();
$thread2->ticket_id = $thread->ticket_id;
$thread2->user_id = Auth::user()->id;
$thread2->is_internal = 1;
$thread2->body = "This Ticket have been assigned to " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread2->body = 'This Ticket have been assigned to '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread2->save();
}
if ($tickets->status > 1) {
@@ -280,7 +300,6 @@ class TicketController extends Controller {
}
$thread->save();
if (!empty($attach)) {
$check_attachment = $this->attach($thread->id, $attach);
}
@@ -313,22 +332,20 @@ class TicketController extends Controller {
// }, true);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
$collaborators = Ticket_Collaborator::where('ticket_id', '=', $ticket_id)->get();
foreach ($collaborators as $collaborator) {
//mail to collaborators
$collab_user_id = $collaborator->user_id;
$user_id_collab = User::where('id', '=', $collab_user_id)->first();
$collab_email = $user_id_collab->email;
if ($user_id_collab->role == "user") {
if ($user_id_collab->role == 'user') {
$collab_user_name = $user_id_collab->user_name;
} else {
$collab_user_name = $user_id_collab->first_name . " " . $user_id_collab->last_name;
$collab_user_name = $user_id_collab->first_name.' '.$user_id_collab->last_name;
}
// Mail::send('emails.ticket_re-reply', ['content' => $reply_content, 'ticket_number' => $ticket_number, 'From' => $company, 'name' => $collab_user_name, 'Agent_Signature' => $agentsign], function ($message) use ($collab_email, $collab_user_name, $ticket_number, $ticket_subject, $check_attachment) {
// $message->to($collab_email, $collab_user_name)->subject($ticket_subject . '[#' . $ticket_number . ']');
@@ -341,13 +358,11 @@ try {
// }, true);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
}
}
return $thread;
} catch (\Exception $e) {
return $e->getMessage();
@@ -355,17 +370,20 @@ try {
}
/**
* company
* company.
*
* @return type
*/
public function company() {
public function company()
{
try {
$company = Company::Where('id', '=', '1')->first();
if ($company->company_name == null) {
$company = "Support Center";
$company = 'Support Center';
} else {
$company = $company->company_name;
}
return $company;
} catch (\Exception $e) {
return $e->getMessage();
@@ -373,25 +391,28 @@ try {
}
/**
* Ticket edit and save ticket data
* @param type $ticket_id
* Ticket edit and save ticket data.
*
* @param type $ticket_id
* @param type Ticket_Thread $thread
*
* @return type bool
*/
public function ticketEditPost($ticket_id, $thread, $ticket) {
public function ticketEditPost($ticket_id, $thread, $ticket)
{
try {
$ticket = $ticket->where('id', '=', $ticket_id)->first();
$ticket->sla = Input::get("sla_plan");
$ticket->help_topic_id = Input::get("help_topic");
$ticket->source = Input::get("ticket_source");
$ticket->priority_id = Input::get("ticket_priority");
$ticket->sla = Input::get('sla_plan');
$ticket->help_topic_id = Input::get('help_topic');
$ticket->source = Input::get('ticket_source');
$ticket->priority_id = Input::get('ticket_priority');
$ticket->save();
$threads = $thread->where('ticket_id', '=', $ticket_id)->first();
$threads->title = Input::get("subject");
$threads->title = Input::get('subject');
$threads->save();
return $threads;
} catch (\Exception $e) {
return $e->getMessage();
@@ -399,11 +420,14 @@ try {
}
/**
* function to assign ticket
* function to assign ticket.
*
* @param type $id
*
* @return type bool
*/
public function assign($id) {
public function assign($id)
{
try {
$UserEmail = Input::get('user');
//dd($UserEmail);
@@ -425,11 +449,11 @@ try {
return ['error' => 'No thread not found'];
}
$ticket_subject = $ticket_thread->title;
$thread = New Ticket_Thread;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = "This Ticket has been assigned to " . $user->first_name . " " . $user->last_name;
$thread->body = 'This Ticket has been assigned to '.$user->first_name.' '.$user->last_name;
$thread->save();
$company = $this->company();
@@ -438,7 +462,7 @@ try {
$agent = $user->first_name;
$agent_email = $user->email;
$master = Auth::user()->first_name . " " . Auth::user()->last_name;
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
if (Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// // ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from' => $company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
@@ -446,13 +470,10 @@ try {
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject . '[#' . $ticket_number . ']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
} catch (\Exception $e) {
return 0;
}
}
return 1;
@@ -462,13 +483,15 @@ try {
}
/**
* Function to delete ticket
* @param type $id
* Function to delete ticket.
*
* @param type $id
* @param type Tickets $ticket
*
* @return type string
*/
public function delete($ids, $ticket) {
public function delete($ids, $ticket)
{
try {
foreach ($ids as $id) {
$ticket_delete = $ticket->where('id', '=', $id)->first();
@@ -496,29 +519,33 @@ try {
$ticket_delete->status = 5;
$ticket_delete->save();
$ticket_status_message = Ticket_Status::where('id', '=', $ticket_delete->status)->first();
$thread = New Ticket_Thread;
$thread = new Ticket_Thread();
$thread->ticket_id = $ticket_delete->id;
$thread->user_id = Auth::user()->id;
$thread->is_internal = 1;
$thread->body = $ticket_status_message->message . " " . Auth::user()->first_name . " " . Auth::user()->last_name;
$thread->body = $ticket_status_message->message.' '.Auth::user()->first_name.' '.Auth::user()->last_name;
$thread->save();
}
} else {
return "ticket not found";
return 'ticket not found';
}
}
return "your tickets has been deleted";
return 'your tickets has been deleted';
} catch (\Exception $e) {
return $e->getMessage();
}
}
/**
* check email for dublicate entry
* check email for dublicate entry.
*
* @param type $email
*
* @return type bool
*/
public function checkEmail($email) {
public function checkEmail($email)
{
try {
$check = User::where('email', '=', $email)->first();
if ($check == true) {
@@ -532,17 +559,20 @@ try {
}
/**
* system
* system.
*
* @return type
*/
public function system() {
public function system()
{
try {
$system = System::Where('id', '=', '1')->first();
if ($system->name == null) {
$system = "Support Center";
$system = 'Support Center';
} else {
$system = $system->name;
}
return $system;
} catch (\Exception $e) {
return $e->getMessage();
@@ -550,22 +580,25 @@ try {
}
/**
* Create Attachment
* Create Attachment.
*
* @param type $thread
* @param type $attach
*
* @return int
*/
public function attach($thread, $attach) {
public function attach($thread, $attach)
{
try {
$ta = new Ticket_attachments();
foreach ($attach as $file) {
$ta->create(['thread_id' => $thread, 'name' => $file['name'], 'size' => $file['size'], 'type' => $file['type'], 'file' => $file['file'], 'poster' => 'ATTACHMENT']);
}
$ta->create(['thread_id' => $thread, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $file, 'poster' => 'ATTACHMENT']);
return 1;
} catch (\Exception $e) {
return $e->getMessage();
}
}
}