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Update v1.0.6.6

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This commit is contained in:
sujitprasad
2016-03-11 18:36:32 +05:30
parent a77b7bf3e7
commit d54019198f
51 changed files with 4234 additions and 2401 deletions
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258
app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -81,7 +81,7 @@ class TicketController extends Controller
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -102,11 +102,10 @@ class TicketController extends Controller
} else {
$collabString = null;
}
// dd($ticket->id);
$threads = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); //
$count = Ticket_Thread::where('ticket_id', '=', $ticket->id)->count(); //Ticket_Thread::where('ticket_id', '=', $ticket->id)->get();
// $count = count($threads);
// dd($threads);
$attachment = Ticket_attachments::where('thread_id', '=', $threads->id)->get();
$attachCount = count($attachment);
if ($attachCount > 0) {
@@ -114,7 +113,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -125,7 +123,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -182,20 +179,15 @@ class TicketController extends Controller
public function get_open()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status','=',1)->get();;
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->get();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->get();
} else {
// $dept = DB::table('department')->where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status',1)->where('dept_id', '=', $dept->id)->get();
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('assigned_to', '=', 0)->where('dept_id', '=', $dept->id)->get();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 0)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -225,7 +217,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -236,7 +227,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -244,7 +234,7 @@ class TicketController extends Controller
return "<span style='color:#508983'>".$from->user_name.'</span>';
})
->addColumn('Last Replier', function ($ticket) {
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->where('is_internal', '=', 0)->max('id');
$TicketDatarow = Ticket_Thread::where('id', '=', $TicketData)->first();
$LastResponse = User::where('id', '=', $TicketDatarow->user_id)->first();
if ($LastResponse->role == 'user') {
@@ -273,7 +263,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -294,20 +283,15 @@ class TicketController extends Controller
public function get_answered()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->get();
} else {
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 1)->where('isanswered', '=', 1)->where('dept_id', '=', $dept->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -337,7 +321,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -348,7 +331,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -385,7 +367,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -414,7 +395,7 @@ class TicketController extends Controller
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -444,7 +425,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -455,7 +435,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -492,7 +471,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -531,7 +509,7 @@ class TicketController extends Controller
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -561,7 +539,7 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
->addColumn('ticket_number', function ($ticket) {
@@ -571,7 +549,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -608,7 +585,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -637,7 +613,7 @@ class TicketController extends Controller
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -667,7 +643,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -678,7 +653,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -715,7 +689,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -768,8 +741,6 @@ class TicketController extends Controller
return Redirect('newticket')->with('fails', 'fails');
}
} catch (Exception $e) {
// dd($e);
return Redirect()->back()->with('fails', '<li>'.$e->errorInfo.'</li>');
}
}
@@ -783,21 +754,6 @@ class TicketController extends Controller
*/
public function thread($id)
{
/* $lock = Tickets::where('id','=',$id)->first();
if($lock->lock_by == Auth::user()->id || $lock->lock_at < date('Y-m-d H:i:s', strtotime('-3 minutes', strtotime($lock->lock_at)))) {
if(Auth::user()->role == 'agent'){
$dept = Department::where('id','=',Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('id', '=', $id)->where('dept_id','=', $dept->id)->first();
} else {
$tickets = Tickets::where('id', '=', $id)->first();
}
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
} else {
return Redirect()->back()->with('fails', 'This ticket has been locked by other agent');
} */
if (Auth::user()->role == 'agent') {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
@@ -807,11 +763,11 @@ class TicketController extends Controller
} elseif (Auth::user()->role == 'user') {
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$ticket_id = \Crypt::encrypt($id);
// dd($ticket_id);
return redirect()->route('check_ticket', compact('ticket_id'));
}
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
//$tickets = Tickets::where('id', '=', $id)->first();
return view('themes.default1.agent.helpdesk.ticket.timeline', compact('tickets'), compact('thread'));
}
@@ -834,16 +790,14 @@ class TicketController extends Controller
$source = $eventthread->source;
$form_data = $request->except('reply_content', 'ticket_ID', 'attachment');
\Event::fire(new \App\Events\ClientTicketFormPost($form_data, $emailadd, $source));
// dd($attachments);
// }
//return $attachments;
$reply_content = $request->input('reply_content');
$thread->ticket_id = $request->input('ticket_ID');
$thread->poster = 'support';
$thread->body = $request->input('reply_content');
$thread->user_id = Auth::user()->id;
$ticket_id = $request->input('ticket_ID');
//dd($ticket_id);
$tickets = Tickets::where('id', '=', $ticket_id)->first();
$tickets->isanswered = '1';
$tickets->save();
@@ -871,19 +825,13 @@ class TicketController extends Controller
}
$thread->save();
//$atachPath = '';
foreach ($attachments as $attachment) {
if ($attachment != null) {
$name = $attachment->getClientOriginalName();
//dd(dirname($attachment));
$type = $attachment->getClientOriginalExtension();
$size = $attachment->getSize();
$data = file_get_contents($attachment->getRealPath());
// $tem_path = $attachment->getRealPath();
// $tem = basename($tem_path).PHP_EOL;
// //dd($tem);
$attachPath = $attachment->getRealPath();
//dd($attachPath);
$ta->create(['thread_id' => $thread->id, 'name' => $name, 'size' => $size, 'type' => $type, 'file' => $data, 'poster' => 'ATTACHMENT']);
$check_attachment = 1;
@@ -914,7 +862,6 @@ class TicketController extends Controller
$message = '';
if ($check_attachment == 1) {
$attachment_files = $attachments;
// dd($attachment_files);
} else {
$attachment_files = null;
}
@@ -1054,8 +1001,6 @@ class TicketController extends Controller
public function create_user($emailadd, $username, $subject, $body, $phone, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $from_data)
{
// define global variables
// dd($source);
// dd($emailadd);
$email;
$username;
@@ -1083,17 +1028,10 @@ class TicketController extends Controller
$user_id = $user->id;
// Event fire
\Event::fire(new \App\Events\ReadMailEvent($user_id, $password));
// if (Mail::send('emails.pass', ['password' => $password, 'name' => $username, 'from'=>$company,'emailadd' => $emailadd], function ($message) use ($emailadd, $username,$company) {
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => 'Welcome to '.$company.' helpdesk', 'scenario' => 'registration-notification'], $template_variables = ['user' => $username, 'email_address' => $emailadd, 'user_password' => $password]);
} catch (\Exception $e) {
// return 0;
}
// $message->to($emailadd, $username)->subject('Welcome to '.$company.' helpdesk');
// })) {
// need to do something here....
}
} else {
$username = $checkemail->username;
@@ -1103,14 +1041,6 @@ class TicketController extends Controller
$ticket_number2 = $ticket_number[0];
$ticketdata = Tickets::where('ticket_number', '=', $ticket_number2)->first();
$threaddata = Ticket_Thread::where('ticket_id', '=', $ticketdata->id)->first();
// $sending_emails = Emails::where('department', '=', $ticketdata->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
// dd($threaddata);
$is_reply = $ticket_number[1];
$system = $this->system();
$updated_subject = $threaddata->title.'[#'.$ticket_number2.']';
@@ -1125,19 +1055,12 @@ class TicketController extends Controller
}
if ($source == 3) {
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// });
// dd($body);
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket-by-agent', 'body' => $body], $template_variables = ['agent_sign' => Auth::user()->agent_sign, 'ticket_number' => $ticket_number2]);
} catch (\Exception $e) {
}
} else {
$body2 = null;
// Mail::send('emails.Ticket_Create', ['sign'=>$sign, 'content' => $body2, 'name' => $username, 'ticket_number' => $ticket_number2, 'system' => $system], function ($message) use ($emailadd, $username, $ticket_number2, $updated_subject) {
// $message->to($emailadd, $username)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['name' => $username, 'email' => $emailadd], $message = ['subject' => $updated_subject, 'scenario' => 'create-ticket'], $template_variables = ['user' => $username, 'ticket_number' => $ticket_number2, 'department_sign' => '']);
} catch (\Exception $e) {
@@ -1149,13 +1072,9 @@ class TicketController extends Controller
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_admin_email == 1) {
// send email to admin
$admins = User::where('role', '=', 'admin')->get();
// $ticket_creator = $user->user_name;
foreach ($admins as $admin) {
$admin_email = $admin->email;
$admin_user = $admin->first_name;
// Mail::send('emails.'.$mail, ['agent' => $admin_user,'content'=>$body, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($admin_email, $admin_user, $ticket_number2, $updated_subject) {
// $message->to($admin_email, $admin_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $admin_user, 'email' => $admin_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $admin_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
@@ -1167,16 +1086,12 @@ class TicketController extends Controller
if (Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role', '=', 'agent')->get();
// dd($agents);
foreach ($agents as $agent) {
$department_data = Department::where('id', '=', $ticketdata->dept_id)->first();
if ($department_data->name == $agent->primary_dpt) {
$agent_email = $agent->email;
$agent_user = $agent->first_name;
// Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $agent_user, 'ticket_number' => $ticket_number2, 'email_address' => $emailadd, 'name' => $ticket_creator]);
} catch (\Exception $e) {
@@ -1190,9 +1105,6 @@ class TicketController extends Controller
$assigned_to = User::where('id', '=', $ticketdata->assigned_to)->first();
$agent_email = $assigned_to->email;
$agent_user = $assigned_to->first_name;
// Mail::send('emails.'.$mail, ['agent' => $assigned_to->user_name ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $assigned_to->email, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
// $message->to($agent_email, $agent_user)->subject($updated_subject);
// });
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticketdata->dept_id), $to = ['user' => $agent_user, 'email' => $agent_email], $message = ['subject' => $updated_subject, 'body' => $body, 'scenario' => $mail], $template_variables = ['ticket_agent_name' => $admin_user, 'ticket_client_name' => $username, 'ticket_client_email' => $emailadd, 'user' => $assigned_to->user_name, 'ticket_number' => $ticket_number2, 'email_address' => $assigned_to->email, 'name' => $ticket_creator]);
} catch (\Exception $e) {
@@ -1253,12 +1165,8 @@ class TicketController extends Controller
*/
public function check_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data)
{
// $read_ticket_number = substr($subject, 0, 6);
$read_ticket_number = explode('[#', $subject);
if (isset($read_ticket_number[1])) {
// dd($read_ticket_number);
// if ($read_ticket_number == 'Re: [#' or $read_ticket_number == 'RE: [#') {
// dd($read_ticket_number);
$separate = explode(']', $read_ticket_number[1]);
$new_subject = substr($separate[0], 0, 20);
$find_number = Tickets::where('ticket_number', '=', $new_subject)->first();
@@ -1346,18 +1254,15 @@ class TicketController extends Controller
$sla_plan = Sla_plan::where('id', '=', $sla)->first();
$ovdate = $ticket->created_at;
// dd($sla_plan->grace_period);
$new_date = date_add($ovdate, date_interval_create_from_date_string($sla_plan->grace_period));
$ticket->duedate = $new_date;
$ticket->save();
// dd($ticket->duedate);
$ticket_number = $ticket->ticket_number;
$id = $ticket->id;
// store Form Data
// Form Data comes from raising a ticket from client panel
// dd($helptopic);
if ($form_data != null) {
$help_topic = Help_topic::where('id', '=', $helptopic)->first();
$forms = Fields::where('forms_id', '=', $help_topic->custom_form)->get();
@@ -1374,7 +1279,6 @@ class TicketController extends Controller
}
}
// store collaborators
// dd($headers);
$this->storeCollaborators($headers, $id);
if ($this->ticketThread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
@@ -1456,10 +1360,6 @@ class TicketController extends Controller
$system_from = $this->company();
// Mail::send('emails.close_ticket', ['ticket_number' => $ticket_number, 'from'=>$company], function ($message) use ($email, $user_name, $ticket_number, $ticket_subject) {
// $message->to($email, $user_name)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
$sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
if ($sending_emails == null) {
$from_email = $this->system_mail();
@@ -1538,15 +1438,15 @@ class TicketController extends Controller
{
$ticket_delete = $ticket->where('id', '=', $id)->first();
if ($ticket_delete->status == 5) {
$ticket_delete->delete();
$ticket_threads = Ticket_Thread::where('ticket_id', '=', $id)->get();
foreach ($ticket_threads as $ticket_thread) {
$ticket_attachments = Ticket_attachments::where('thread_id', '=', $ticket_thread->id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
$ticket_thread->delete();
}
$ticket_attachments = Ticket_attachments::where('ticket_id', '=', $id)->get();
foreach ($ticket_attachments as $ticket_attachment) {
$ticket_attachment->delete();
}
$ticket_delete->delete();
return 'your ticket has been delete';
} else {
@@ -1615,14 +1515,6 @@ class TicketController extends Controller
$thread->is_internal = 1;
$thread->body = 'This Ticket has been assigned to '.$assignee;
$thread->save();
// $master = Auth::user()->first_name . " " . Auth::user()->last_name;
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// // ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// }
} elseif ($assign_to[0] == 'user') {
$ticket->assigned_to = $assign_to[1];
$user_detail = User::where('id', '=', $assign_to[1])->first();
@@ -1648,24 +1540,11 @@ class TicketController extends Controller
$agent_email = $user_detail->email;
$master = Auth::user()->first_name.' '.Auth::user()->last_name;
// if(Alert::first()->internal_status == 1 || Alert::first()->internal_assigned_agent == 1) {
// ticket assigned send mail
// Mail::send('emails.Ticket_assign', ['agent' => $agent, 'ticket_number' => $ticket_number, 'from'=>$company, 'master' => $master, 'system' => $system], function ($message) use ($agent_email, $agent, $ticket_number, $ticket_subject) {
// $message->to($agent_email, $agent)->subject($ticket_subject.'[#' . $ticket_number . ']');
// });
// $sending_emails = Emails::where('department', '=', $ticket->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('0', $ticket->dept_id), $to = ['name' => $agent, 'email' => $agent_email], $message = ['subject' => $ticket_subject.'[#'.$ticket_number.']', 'scenario' => 'assign-ticket'], $template_variables = ['ticket_agent_name' => $agent, 'ticket_number' => $ticket_number, 'ticket_assigner' => $master]);
} catch (\Exception $e) {
return 0;
}
// }
}
return 1;
@@ -1685,7 +1564,6 @@ class TicketController extends Controller
$NewThread = new Ticket_Thread();
$NewThread->ticket_id = $thread->ticket_id;
$NewThread->user_id = Auth::user()->id;
// $NewThread->thread_type = 'M';
$NewThread->is_internal = 1;
$NewThread->poster = Auth::user()->role;
$NewThread->title = $thread->title;
@@ -1705,9 +1583,6 @@ class TicketController extends Controller
public function surrender($id)
{
$ticket = Tickets::where('id', '=', $id)->first();
// if($ticket->assigned_to == Auth::user()->id)
// {
$InternalContent = Auth::user()->first_name.' '.Auth::user()->last_name.' has Surrendered the assigned Ticket';
$thread = Ticket_Thread::where('ticket_id', '=', $id)->first();
$NewThread = new Ticket_Thread();
@@ -1718,7 +1593,6 @@ class TicketController extends Controller
$NewThread->title = $thread->title;
$NewThread->body = $InternalContent;
$NewThread->save();
// }
$ticket->assigned_to = null;
$ticket->save();
@@ -1791,16 +1665,6 @@ class TicketController extends Controller
$create_user->password = Hash::make($password);
$create_user->save();
$user_id = $create_user->id;
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd' => $email], function ($message) use ($email, $name) {
// $message->to($email, $name)->subject('password');
// });
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (\Exception $e) {
@@ -1855,36 +1719,6 @@ class TicketController extends Controller
return $system;
}
/**
* function to search.
*
* @return type
*/
// public function search() {
// $product = Input::get('type');
// $word = Input::get('name_startsWith');
// if ($product == 'product') {
// $starts_with = strtoupper($word);
// $rows = DB::table('users')->select('user_name')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// array_push($data, $row->name);
// }
// print_r(json_encode($data));
// }
// if ($product == 'product_table') {
// $row_num = Input::get('row_num');
// $starts_with = strtoupper($word);
// $rows = DB::table('product')->select('name', 'description', 'cost_price')->where('name', 'LIKE', $starts_with . '%')->get();
// $data = array();
// foreach ($rows as $row) {
// $name = $row->name . '|' . $row->description . '|' . $row->cost_price . '|' . $row_num;
// array_push($data, $name);
// }
// print_r(json_encode($data));
// }
// }
/**
* shows trashed tickets.
*
@@ -1898,24 +1732,15 @@ class TicketController extends Controller
public function get_trash()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('status', '=', 5)->get();
// $tickets = Tickets::where('assigned_to', '=', null)->where('status','1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('status', '=', 5)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('assigned_to', '=', null)->where('dept_id','=',$dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -1945,7 +1770,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -1956,7 +1780,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -1993,7 +1816,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -2014,20 +1836,15 @@ class TicketController extends Controller
public function get_unassigned()
{
if (Auth::user()->role == 'admin') {
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
$tickets = Tickets::where('assigned_to', '=', null)->where('status', '1')->get();
} else {
$dept = Department::where('id', '=', Auth::user()->primary_dpt)->first();
$tickets = Tickets::where('assigned_to', '=', null)->where('dept_id', '=', $dept->id)->get();
// $dept = Department::where('name','=',Auth::user()->primary_dpt)->first();
// $tickets = Tickets::where('status', '=', 1)->where('assigned_to', '=', Auth::user()->id)->get();
}
return \Datatable::collection(new Collection($tickets))
->addColumn('id', function ($ticket) {
return "<input type='checkbox' name='select_all[]' class='icheckbox_flat-blue' value='".$ticket->id."'></input>";
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
})
->addColumn('subject', function ($ticket) {
$subject = DB::table('ticket_thread')->select('title')->where('ticket_id', '=', $ticket->id)->first();
@@ -2057,7 +1874,6 @@ class TicketController extends Controller
} else {
$attachString = '';
}
//return $threads->id;
return "<a href='".route('ticket.thread', [$ticket->id])."' title='".$subject->title."'>".$string."&nbsp;<span style='color:green'>(".$count.")<i class='fa fa-comment'></i></span></a>".$collabString.$attachString;
})
@@ -2068,7 +1884,6 @@ class TicketController extends Controller
$priority = DB::table('ticket_priority')->select('priority_desc', 'priority_color')->where('priority_id', '=', $ticket->priority_id)->first();
return '<span class="btn btn-'.$priority->priority_color.' btn-xs">'.$priority->priority_desc.'</span>';
//return "loda";
})
->addColumn('from', function ($ticket) {
$from = DB::table('users')->select('user_name')->where('id', '=', $ticket->user_id)->first();
@@ -2105,7 +1920,6 @@ class TicketController extends Controller
$TicketData = Ticket_Thread::where('ticket_id', '=', $ticket->id)->max('id');
$TicketDatarow = Ticket_Thread::select('updated_at')->where('id', '=', $TicketData)->first();
// return date('d F Y, H:i:s', strtotime($TicketDatarow->updated_at));
return UTC::usertimezone($TicketDatarow->updated_at);
})
->searchColumns('subject', 'from', 'assigned_to', 'ticket_number', 'priority')
@@ -2222,16 +2036,6 @@ class TicketController extends Controller
if ($user->save()) {
$user_id = $user->id;
// Mail::send('emails.pass', ['password' => $password, 'name' => $name, 'from'=>$company,'emailadd'=>$email], function ($message) use ($email, $name) {
// $message->to($email, $name)->subject('password');
// });
// $sending_emails = Emails::where('department', '=', $ticket_status->dept_id)->first();
// if($sending_emails == null) {
// $from_email = $this->system_mail();
// } else {
// $from_email = $sending_emails->id;
// }
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
}
$ticket_collaborator = new Ticket_Collaborator();
@@ -2243,7 +2047,6 @@ class TicketController extends Controller
return '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
}
// return '<div id="alert11" class="alert alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
}
/**
@@ -2285,6 +2088,7 @@ class TicketController extends Controller
$ticket->reopened_at = date('Y-m-d H:i:s');
$ticket->closed = 0;
$ticket->closed_at = null;
$ticket->save();
}
}
@@ -2490,9 +2294,9 @@ class TicketController extends Controller
$name = Input::get('name');
$returnValue = $this->changeOwnerAdd($email, $name, $ticket_id);
if ($returnValue === 0) {
return 4; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
return 4;
} elseif ($returnValue === 2) {
return 5; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">Enter valid email address.</div></div>';
return 5;
} else {
//do nothing
}
@@ -2555,9 +2359,9 @@ class TicketController extends Controller
$user = User::where('email', '=', $email)->first();
$count = count($user);
if ($count === 1) {
return 0; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">This user already Exists</div></div>';
return 0;
} elseif ($validator->fails()) {
return 2; //'<div id="alert11" class="alert alert-warning alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-alert"></i>Alert!</h4><div id="message-success1">Enter valid email address. Exists</div></div>';
return 2;
} else {
$company = $this->company();
$user = new User();
@@ -2571,13 +2375,11 @@ class TicketController extends Controller
try {
$this->PhpMailController->sendmail($from = $this->PhpMailController->mailfrom('1', '0'), $to = ['name' => $name, 'email' => $email], $message = ['subject' => 'Password', 'scenario' => 'registration-notification'], $template_variables = ['user' => $name, 'email_address' => $email, 'user_password' => $password]);
} catch (\Exception $e) {
// dd($e);
}
}
return 1; // '<div id="alert11" class="alert alert-dismissable" style="color:#60B23C;background-color:#F2F2F2;"><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$user->user_name.'</h4><div id="message-success1">'.$user->email.'</div></div>';
return 1;
}
// return '<div id="alert11" class="alert alert-dismissable" ><button id="dismiss11" type="button" class="close" data-dismiss="alert" aria-hidden="true">×</button><h4><i class="icon fa fa-user"></i>'.$data->user_name.'</h4><div id="message-success1">'.$data->email.'</div></div>';
}
public function getMergeTickets($id)
@@ -2693,7 +2495,6 @@ class TicketController extends Controller
"'>#".$parent_ticket->ticket_number.'</a><br>'.$reason;
$new_thread->format = $thread->format;
$new_thread->ip_address = $thread->ip_address;
//$new_thread->save();
$new_parent_thread = new Ticket_thread();
$new_parent_thread->ticket_id = $p_id;
@@ -2705,7 +2506,6 @@ class TicketController extends Controller
$new_parent_thread->body = Lang::get('lang.ticket')."&nbsp;<a href='".route('ticket.thread', [$value])."'>#".$ticket->ticket_number.'</a>&nbsp'.Lang::get('lang.ticket_merged').'<br>'.$reason;
$new_parent_thread->format = $parent_thread->format;
$new_parent_thread->ip_address = $parent_thread->ip_address;
//$new_parent_thread->save();
if ($new_thread->save() && $new_parent_thread->save()) {
$success = 1;
} else {