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update v1.0.4.1

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This commit is contained in:
sujitprasad
2016-01-07 13:40:40 +05:30
parent 4864e5a3f1
commit c65c0cb280
12 changed files with 359 additions and 301 deletions
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26
app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -300,7 +300,6 @@ class TicketController extends Controller {
* @param type TicketRequest $request
* @return type bool
*/
public function reply(Ticket_Thread $thread, TicketRequest $request, Ticket_attachments $ta ) {
$attachments = $request->file('attachment');
$check_attachment = null;
@@ -634,13 +633,16 @@ class TicketController extends Controller {
if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role','=','agent')->get();
// dd($agents);
foreach($agents as $agent)
{
if($ticketdata->dept_id == $agent->primary_dpt)
$department_data = Department::where('id','=',$ticketdata->dept_id)->first();
if($department_data->name == $agent->primary_dpt)
{
$agent_email = $agent->email;
$agent_user = $agent->first_name;
Mail::send('emails.'.$mail, ['agent' => $agent_user, 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
@@ -712,12 +714,9 @@ class TicketController extends Controller {
$user_name = User::where('id','=', $user_id)->first();
if($user_name->role == 'user' )
{
if($user_name->role == 'user' ) {
$username = $user_name->user_name;
}
elseif($user_name->role == 'agent' or $user_name->role == 'admin')
{
} elseif($user_name->role == 'agent' or $user_name->role == 'admin') {
$username = $user_name->first_name . " " . $user_name->last_name;
}
@@ -756,12 +755,9 @@ class TicketController extends Controller {
*/
public function create_ticket($user_id, $subject, $body, $helptopic, $sla, $priority, $source, $headers, $dept, $assignto, $form_data) {
$max_number = Tickets::whereRaw('id = (select max(`id`) from tickets)')->first();
if($max_number == null)
{
if($max_number == null) {
$ticket_number = "AAAA-9999-9999999";
}
else
{
} else {
foreach ($max_number as $number) {
$ticket_number = $max_number->ticket_number;
}
@@ -798,11 +794,9 @@ class TicketController extends Controller {
}
}
}
// store collaborators
// dd($headers);
$this->store_collaborators($headers, $id);
if ($this->ticket_thread($subject, $body, $id, $user_id) == true) {
return $ticket_number;
}