diff --git a/.gitignore b/.gitignore
index fecabceb8..4b202b43f 100644
--- a/.gitignore
+++ b/.gitignore
@@ -1,6 +1,5 @@
 # Please try and keep this file organized by alphabetical order. Single files first, then directories.
 .env
-example.env
 Homestead.yaml
 Homestead.json
 /app/Plugins/Reseller/
diff --git a/app/Http/Controllers/Agent/helpdesk/TicketController.php b/app/Http/Controllers/Agent/helpdesk/TicketController.php
index f14b144cc..7794cd99d 100644
--- a/app/Http/Controllers/Agent/helpdesk/TicketController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketController.php
@@ -484,10 +484,10 @@ class TicketController extends Controller
         $user_id = $tickets->user_id;
         $user = User::where('id', '=', $user_id)->first();
         $email = $user->email;
-        $user_name = $user->user_name;
+        $user_name = $user->first_name;
         $ticket_number = $tickets->ticket_number;
         $company = $this->company();
-        $username = $ticket_user->user_name;
+        $username = $ticket_user->first_name;
         if (!empty(Auth::user()->agent_sign)) {
             $agentsign = Auth::user()->agent_sign;
         } else {
diff --git a/example.env b/example.env
new file mode 100644
index 000000000..18dbf2e92
--- /dev/null
+++ b/example.env
@@ -0,0 +1,18 @@
+APP_ENV=production
+APP_DEBUG=false
+APP_KEY=SomeRandomString
+DB_TYPE=
+DB_HOST=
+DB_PORT=
+DB_DATABASE=
+DB_USERNAME=
+DB_PASSWORD=
+DB_INSTALL=%0%
+MAIL_DRIVER=smtp
+MAIL_HOST=mailtrap.io
+MAIL_PORT=2525
+MAIL_USERNAME=null
+MAIL_PASSWORD=null
+CACHE_DRIVER=file
+SESSION_DRIVER=file
+QUEUE_DRIVER=sync