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update v1.0.5.1

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This commit is contained in:
sujitprasad
2016-01-27 19:46:55 +05:30
parent 366acf316e
commit b1d1ebbbef
699 changed files with 148371 additions and 1404 deletions
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99
app/Http/Controllers/Agent/helpdesk/TicketController.php
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@@ -697,27 +697,34 @@ class TicketController extends Controller {
* @return type response
*/
public function post_newticket(CreateTicketRequest $request) {
$email = $request->input('email');
$fullname = $request->input('fullname');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
$assignto = $request->input('assignto');
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$source = Ticket_source::where('name','=','email')->first();
$headers = null;
$help = Help_topic::where('id','=',$helptopic)->first();
$form_data = null;
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
} else {
return Redirect('newticket')->with('fails', 'fails');
}
try{
$email = $request->input('email');
$fullname = $request->input('fullname');
$helptopic = $request->input('helptopic');
$sla = $request->input('sla');
$duedate = $request->input('duedate');
if($request->input('assignto')){
$assignto = $request->input('assignto');
} else {
$assignto = null;
}
$subject = $request->input('subject');
$body = $request->input('body');
$priority = $request->input('priority');
$phone = $request->input('phone');
$source = Ticket_source::where('name','=','email')->first();
$headers = null;
$help = Help_topic::where('id','=',$helptopic)->first();
$form_data = null;
//create user
if ($this->create_user($email, $fullname, $subject, $body, $phone, $helptopic, $sla, $priority, $source->id, $headers, $help->department, $assignto, $form_data)) {
return Redirect('newticket')->with('success', 'Ticket created successfully!');
} else {
return Redirect('newticket')->with('fails', 'fails');
}
} catch(Exception $e){
return Redirect()->back()->with('fails', '<li>'.$e->errorInfo[2].'</li>');
}
}
/**
@@ -1083,24 +1090,38 @@ class TicketController extends Controller {
}
}
if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role','=','agent')->get();
// dd($agents);
foreach($agents as $agent)
{
$department_data = Department::where('id','=',$ticketdata->dept_id)->first();
if($department_data->name == $agent->primary_dpt)
{
$agent_email = $agent->email;
$agent_user = $agent->first_name;
Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
}
}
if($is_reply == 0) {
if(Alert::first()->ticket_status == 1 || Alert::first()->ticket_department_member == 1) {
// send email to agents
$agents = User::where('role','=','agent')->get();
// dd($agents);
foreach($agents as $agent)
{
$department_data = Department::where('id','=',$ticketdata->dept_id)->first();
if($department_data->name == $agent->primary_dpt)
{
$agent_email = $agent->email;
$agent_user = $agent->first_name;
Mail::send('emails.'.$mail, ['agent' => $agent_user ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $emailadd, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
}
}
}
if($ticketdata->assigned_to) {
$assigned_to = User::where('id','=',$ticketdata->assigned_to)->first();
$agent_email = $assigned_to->email;
$agent_user = $assigned_to->first_name;
Mail::send('emails.'.$mail, ['agent' => $assigned_to->user_name ,'content'=>$body , 'ticket_number' => $ticket_number2, 'from'=>$company, 'email' => $assigned_to->email, 'name' => $ticket_creator, 'system' => $system], function ($message) use ($agent_email, $agent_user, $ticket_number2, $updated_subject) {
$message->to($agent_email, $agent_user)->subject($updated_subject);
});
}
return ['0'=>$ticket_number2, '1'=>true];
}
}