diff --git a/app/Api/routes.php b/app/Api/routes.php
index fb2144010..6f275710d 100644
--- a/app/Api/routes.php
+++ b/app/Api/routes.php
@@ -61,3 +61,19 @@
          */
         Route::post('fcmtoken', ['as' => 'fcmtoken', 'uses' => 'Common\PushNotificationController@fcmToken']);
     });
+    /*
+     * ================================================================================================
+     * @version v1
+     * @access public
+     * @copyright (c) 2016, Ladybird web solution
+     * @author Manish Verma<manish.verma@ladybirdweb.com>
+     * @name Faveo
+     */
+    Route::group(['prefix' => 'api/v2'], function () {
+        /*
+         * Helpdesk
+         */
+        Route::group(['prefix' => 'helpdesk'], function () {
+            Route::get('tickets', '\App\Api\v2\TicketController@getTickets');
+        });
+    });
diff --git a/app/Api/v2/TicketController.php b/app/Api/v2/TicketController.php
new file mode 100644
index 000000000..030fc8678
--- /dev/null
+++ b/app/Api/v2/TicketController.php
@@ -0,0 +1,99 @@
+<?php
+
+namespace App\Api\v2;
+
+use App\Http\Controllers\Controller;
+use Illuminate\Http\Request;
+use Lang;
+class TicketController extends Controller
+{
+    public function __construct()
+    {
+        $this->middleware('jwt.authOveride');
+    }
+    
+    protected function getTickets(Request $request)
+    {
+        try {
+            $user = \JWTAuth::parseToken()->authenticate();
+            $input = [];
+            if ($request->has('api') && $request->has('show') && $request->has('departments')) {
+                if ($request->get('api') != '' || $request->get('show') != '' || $request->get('departments') != '') {
+                    if ($request->get('api') == '1') {
+                        $tickets = new \App\Http\Controllers\Agent\helpdesk\Filter\FilterController($request);
+                        $result = $tickets->getFilter($request);
+                        if ($request->has('sort-by') && in_array($request->get('sort-by'), ['id', 'ticket_title', 'updated_at', 'created_at', 'due', 'ticket_number', 'priority'])) {
+                            if ($request->has('order') && in_array($request->get('order'), ['asc', 'ASC', 'desc', 'DESC'])) {
+                                $result = $result->orderBy($request->get('sort-by'), $request->get('order'));
+                            } else {
+                                $result = $result->orderBy($request->get('sort-by'), 'ASC');
+                            }
+                        } else {
+                            $result = $result->orderBy('updated_at', 'DESC');
+                        }
+
+                        $fetch = 10;
+                        if ($request->has('records_per_page') && (int) $request->get('records_per_page') != 0 && ($request->get('records_per_page') >= 0 && $request->get('records_per_page') < 500)) {
+                            $fetch = $request->get('records_per_page');
+                        } elseif ($request->has('records_per_page') && $request->get('records_per_page') > 500) {
+                            $fetch = 500;
+                        }
+                        if ($request->has('created') ||
+                                $request->has('updated') ||
+                                $request->has('due-on') ||
+                                $request->has('last-response-by')) {
+                            $result = $result->simplePaginate($fetch);
+                        } else {
+                            $result = $result->paginate($fetch);
+                        }
+
+                        // $result = json_encode($result[0]);
+
+                        foreach ($result as $value) {
+
+                            if ($value->profile_pic == '') {
+                                $value->profile_pic = \Gravatar::src($value->c_email);
+                            } else {
+                                $value->profile_pic = url('/') . '/uploads/profilepic/' . $value->profile_pic;
+                            }
+
+
+                            $value['from'] = ['id' => $value['c_uid'], 'first_name' => $value['c_fname'], 'last_name' => $value['c_lname'], 'user_name' => $value['c_uname'], 'email' => $value['c_email'], 'profile_pic' => $value['profile_pic']];
+
+                            $value['assignee'] = ['id' => $value['a_uid'], 'first_name' => $value['a_fname'], 'last_name' => $value['a_lname'], 'user_name' => $value['a_uname'], 'email' => $value['a_email']];
+                            $value['priority'] = ['name' => $value['priority'], 'color' => $value['color']];
+
+                            $value['thread_count'] = $value['countthread'];
+                            $value['status'] = $value['ticket_status_name'];
+                            $value['title'] = $value['ticket_title'];
+
+                            unset($value['c_uid'], $value['c_fname'], $value['c_lname'], $value['c_uname'], $value['c_email'], $value['a_uid'], $value['a_fname'], $value['a_lname'], $value['a_uname'], $value['a_email']);
+                            unset($value['assigned_to'], $value['profile_pic'], $value['created_at2'], $value['updated_at2'], $value['dept_id'], $value['css'], $value['name'], $value['color'], $value['due'], $value['countattachment'], $value['countthread'], $value['ticket_status_name'], $value['ticket_title']);
+                        }
+
+
+                        // $result = json_encode($result);
+                        return successResponse('', $result);
+                    } else {
+                        $error = Lang::get('lang.invalid_value_for_api_in_parameters');
+                    }
+                } else {
+                    $error = Lang::get('lang.required_parameters_can_not_be_empty');
+                }
+            } else {
+                $error = Lang::get('lang.missing_requre_parameters');
+            }
+            return errorResponse($error, $responseCode = 400);
+            // return response()->json(compact('error'));
+        } catch (\Exception $ex) {
+            $error = $ex->getMessage();
+            $line = $ex->getLine();
+            $file = $ex->getFile();
+            dd($e);
+            return errorResponse(compact('error', 'file', 'line'), $responseCode = 400);
+        } catch (\TokenExpiredException $e) {
+            dd($e);
+            return errorResponse($e->getMessage(), $responseCode = 400);
+        }
+    }
+}
diff --git a/app/Http/helpers.php b/app/Http/helpers.php
index b22b7b5b0..e8287dd50 100644
--- a/app/Http/helpers.php
+++ b/app/Http/helpers.php
@@ -222,3 +222,42 @@ function timezone()
 
     return $tz;
 }
+
+// For API response
+/**
+ * formats the error message into json error response
+ * @param  string/array  $errorMsg     errorMsg can be an array of errors or string
+ * @param  integer $responseCode 
+ * @return json
+ */
+function errorResponse($errorMsg, $responseCode = 400){
+   $response = ['success'=>false, 'message'=>$errorMsg];
+    return response()->json($response, $responseCode);
+}
+
+/**
+ * formats success message/data into json success response
+ * @param  string  $successMsg   
+ * @param  array/string  $data   data of the response
+ * @param  integer $responseCode 
+ * @return json
+ */
+function successResponse($successMsg='', $data='', $responseCode=200){
+    $response = !$successMsg ? ['success'=>true, 'data'=>$data] : (!$data ? ['success'=>true, 'message'=>$successMsg] : ['success'=>true, 'message'=>$successMsg, 'data'=>$data]);
+    return response()->json($response);
+}
+
+
+
+/**
+ * formats exception response by giving enough information for debugginh
+ * @param  \Exception  $exception       exception object
+ * @return Response                     with json response content
+ */
+function exceptionResponse(\Exception $exception){
+    return errorResponse([
+            'file'=>$exception->getFile(),
+            'line_number'=>$exception->getLine(),
+            'exception'=>$exception->getMessage(),
+        ], 500);
+}