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Bug-fix-patch-16

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Starting count for bug patch so numbered this pacth as 16 (I hope we've
commit atleast 15 bug fixes till now)
Solved bugs:
*While replying on a ticket as an agent subject of a mail is getting
changed which results in new mail thread creation in emails.
*Ticket title sometimes get replaced by ''(an empty string) because
sometimes it fetches last created thread as first row and it my not have
the subject/title. So tried to fetch only first row which contains
subjetc of the tickets.
This commit is contained in:
Manish Verma
2016-11-04 14:27:56 +05:30
parent 57efc24003
commit 8eb78ef348
2 changed files with 3 additions and 3 deletions
Download Patch File Download Diff File Expand all files Collapse all files

4
app/Http/Controllers/Agent/helpdesk/TicketController.php
View File

@@ -566,7 +566,7 @@ class TicketController extends Controller
$attachment_files = null; $attachment_files = null;
} }
$thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->first(); $thread = Ticket_Thread::where('ticket_id', '=', $ticket_id)->orderBy('id')->first();
$ticket_subject = $thread->title; $ticket_subject = $thread->title;
$user_id = $tickets->user_id; $user_id = $tickets->user_id;
$user = User::where('id', '=', $user_id)->first(); $user = User::where('id', '=', $user_id)->first();
@@ -2477,7 +2477,7 @@ class TicketController extends Controller
return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>"; return "<input type='checkbox' name='select_all[]' id='".$ticket->id."' onclick='someFunction(this.id)' class='selectval icheckbox_flat-blue' value='".$ticket->id."'></input>";
}) })
->addColumn('subject', function ($ticket) { ->addColumn('subject', function ($ticket) {
$subject = Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); $subject = Ticket_Thread::where('ticket_id', '=', $ticket->id)->orderBy('id')->first();
if (isset($subject->title)) { if (isset($subject->title)) {
$string = str_limit($subject->getSubject(), 20); $string = str_limit($subject->getSubject(), 20);
} else { } else {

2
resources/views/themes/default1/client/helpdesk/mytickets.blade.php
View File

@@ -71,7 +71,7 @@ class="active"
?> > ?> >
<td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td> <td><input type="checkbox" class="icheckbox_flat-blue" name="select_all[]" value="{{$ticket->id}}"/></td>
<?php <?php
$title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->first(); $title = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id', '=', $ticket->id)->orderBy('id')->first();
$string = strip_tags($title->title); $string = strip_tags($title->title);
if (strlen($string) > 40) { if (strlen($string) > 40) {
$stringCut = substr($string, 0, 40); $stringCut = substr($string, 0, 40);