diff --git a/app/Http/Controllers/Agent/helpdesk/MailController.php b/app/Http/Controllers/Agent/helpdesk/MailController.php
index 64e22995d..49aa1738a 100644
--- a/app/Http/Controllers/Agent/helpdesk/MailController.php
+++ b/app/Http/Controllers/Agent/helpdesk/MailController.php
@@ -120,6 +120,7 @@ class MailController extends Controller
                                 $mail = $mailbox->getMail($mailId);
                                 try {
                                     $mail = $mailbox->getMail($mailId);
+                                    
                                 } catch (\PhpImap\Exception $e) {
                                     echo 'Connection error';
                                 }
@@ -171,6 +172,8 @@ class MailController extends Controller
                                 } else {
                                     $subject = 'No Subject';
                                 }
+                                
+                                $to = $mail->to;
                                 $fromname = $mail->fromName;
                                 $fromaddress = $mail->fromAddress;
                                 $ticket_source = Ticket_source::where('name', '=', 'email')->first();
@@ -182,7 +185,7 @@ class MailController extends Controller
                                 $form_data = null;
                                 $team_assign = null;
                                 $ticket_status = null;
-                                $result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail->getAttachments());
+                                $result = $this->TicketWorkflowController->workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail->getAttachments());
 
                                 if ($result[1] == true) {
                                     $ticket_table = Tickets::where('ticket_number', '=', $result[0])->first();
diff --git a/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php b/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
index c95dc9fc0..2fa2fa0a7 100644
--- a/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
+++ b/app/Http/Controllers/Agent/helpdesk/TicketWorkflowController.php
@@ -40,33 +40,35 @@ class TicketWorkflowController extends Controller
      *
      * @return type response
      */
-    public function workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
+    public function workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $mail)
     {
-        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'subject' => $subject, 'message' => $body];
+        $contact_details = ['email' => $fromaddress, 'email_name' => $fromname, 'email_to' => $to, 'subject' => $subject, 'message' => $body];
         $ticket_settings_details = ['help_topic' => $helptopic, 'sla' => $sla, 'priority' => $priority, 'source' => $source, 'dept' => $dept, 'assign' => $assign, 'team' => $team_assign, 'status' => $ticket_status, 'reject' => false];
         // get all the workflow common to the entire system which includes any type of ticket creation where the execution order of the workflow should be starting with ascending order
         $workflows = WorkflowName::where('target', '=', 'A-0')->where('status', '=', '1')->orderBy('order', 'asc')->get();
+
         foreach ($workflows as $workflow) {
             // checking if any workflow defined in the system
             if ($workflow) {
                 // get all the rules of workflow which has a foreign key of those workflow which are applied to creating any ticket from any source
-                $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
-                foreach ($worklfow_rules as $worklfow_rule) {
+                $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflow->id)->get();
+                
+                foreach ($workflow_rules as $workflow_rule) {
                     // checking for the workflow rules to which workflow rule type it is
-                    if ($worklfow_rule->matching_scenario == 'email') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                    if ($workflow_rule->matching_scenario == 'email') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($worklfow_rule->matching_scenario == 'email_name') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                    } elseif ($workflow_rule->matching_scenario == 'email_name') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($worklfow_rule->matching_scenario == 'subject') {
+                    } elseif ($workflow_rule->matching_scenario == 'subject') {
                         if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
-                    } elseif ($worklfow_rule->matching_scenario == 'message') {
-                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                    } elseif ($workflow_rule->matching_scenario == 'message') {
+                        if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                             $ticket_settings_details = $this->applyActionCondition($workflow->id, $ticket_settings_details);
                         }
                     }
@@ -78,24 +80,24 @@ class TicketWorkflowController extends Controller
             $workflows_webs = WorkflowName::where('target', '=', 'A-1')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_webs as $workflows_web) {
                 if ($workflows_web) {
-                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
-                    foreach ($worklfow_rules as $worklfow_rule) {
-                        if ($worklfow_rule) {
+                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_web->id)->get();
+                    foreach ($workflow_rules as $workflow_rule) {
+                        if ($workflow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($worklfow_rule->matching_scenario == 'email') {
-                                if ($this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            if ($workflow_rule->matching_scenario == 'email') {
+                                if ($this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
-                                if ($this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
+                                if ($this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
-                                if ($this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'subject') {
+                                if ($this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'message') {
-                                if ($this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'message') {
+                                if ($this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_web->id, $ticket_settings_details);
                                 }
                             }
@@ -109,24 +111,32 @@ class TicketWorkflowController extends Controller
             $workflows_emails = WorkflowName::where('target', '=', 'A-2')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_emails as $workflows_email) {
                 if ($workflows_email) {
-                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
-                    foreach ($worklfow_rules as $worklfow_rule) {
-                        if ($worklfow_rule) {
+                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_email->id)->get();
+                    foreach ($workflow_rules as $workflow_rule) {
+                        if ($workflow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($worklfow_rule->matching_scenario == 'email') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            if ($workflow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'email_to') {
+                                
+                                foreach ($contact_details['email_to'] as $email_toaddress => $email_toname) {
+                                    if ($rule_condition = $this->checkRuleCondition($email_toaddress, $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                                        $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
+                                        break;
+                                    }
+                                }
+                            } elseif ($workflow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'message') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_email->id, $ticket_settings_details);
                                 }
                             }
@@ -140,24 +150,28 @@ class TicketWorkflowController extends Controller
             $workflows_apis = WorkflowName::where('target', '=', 'A-4')->where('status', '=', '1')->orderBy('order', 'asc')->get();
             foreach ($workflows_apis as $workflows_api) {
                 if ($workflows_api) {
-                    $worklfow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
-                    foreach ($worklfow_rules as $worklfow_rule) {
-                        if ($worklfow_rule) {
+                    $workflow_rules = WorkflowRules::where('workflow_id', '=', $workflows_api->id)->get();
+                    foreach ($workflow_rules as $workflow_rule) {
+                        if ($workflow_rule) {
                             // checking for the workflow rules to which workflow rule type it is
-                            if ($worklfow_rule->matching_scenario == 'email') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            if ($workflow_rule->matching_scenario == 'email') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'email_name') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'email_to') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'subject') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'email_name') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['email_name'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
-                            } elseif ($worklfow_rule->matching_scenario == 'message') {
-                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $worklfow_rule->matching_relation, $worklfow_rule->matching_value) == true) {
+                            } elseif ($workflow_rule->matching_scenario == 'subject') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['subject'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
+                                    $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
+                                }
+                            } elseif ($workflow_rule->matching_scenario == 'message') {
+                                if ($rule_condition = $this->checkRuleCondition($contact_details['message'], $workflow_rule->matching_relation, $workflow_rule->matching_value) == true) {
                                     $ticket_settings_details = $this->applyActionCondition($workflows_api->id, $ticket_settings_details);
                                 }
                             }
@@ -204,6 +218,7 @@ class TicketWorkflowController extends Controller
 //        } elseif($condition == 'not_match') {
 //
 //        }
+
         return $return;
     }
 
diff --git a/app/Http/Controllers/Client/helpdesk/ClientTicketController.php b/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
index cef903cc2..c42b211a8 100644
--- a/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
+++ b/app/Http/Controllers/Client/helpdesk/ClientTicketController.php
@@ -68,6 +68,7 @@ class ClientTicketController extends Controller
 
         $fromaddress = $user_cred->email;
         $fromname = $user_cred->user_name;
+        $to = '';
         $phone = '';
         $phonecode = '';
         $mobile_number = '';
@@ -86,7 +87,7 @@ class ClientTicketController extends Controller
 
         $inline_attachment = null;
 
-        $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $inline_attachment);
+        $this->TicketWorkflowController->workflow($fromaddress, $fromname, $to, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response, $inline_attachment);
 
         return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
     }
diff --git a/app/Http/Controllers/Client/helpdesk/FormController.php b/app/Http/Controllers/Client/helpdesk/FormController.php
index c1a2a73b7..320017c40 100644
--- a/app/Http/Controllers/Client/helpdesk/FormController.php
+++ b/app/Http/Controllers/Client/helpdesk/FormController.php
@@ -149,6 +149,7 @@ class FormController extends Controller
         $name = $request->input('Name');
         $phone = $request->input('Phone');
         $email = $request->input('Email');
+        $to = '';
         $subject = $request->input('Subject');
         $details = $request->input('Details');
         $phonecode = $request->input('Code');
@@ -200,7 +201,7 @@ class FormController extends Controller
         } else {
             $inline_attachment = null;
         }
-        $result = $this->TicketWorkflowController->workflow($email, $name, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response, $inline_attachment);
+        $result = $this->TicketWorkflowController->workflow($email, $name, $to, $subject, $details, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $department, $assignto, $team_assign, $status, $form_extras, $auto_response, $inline_attachment);
 
         if ($result[1] == 1) {
             $ticketId = Tickets::where('ticket_number', '=', $result[0])->first();
@@ -244,6 +245,7 @@ class FormController extends Controller
 
                 $fromaddress = $user_cred->email;
                 $fromname = $user_cred->user_name;
+                $to = '';
                 $phone = '';
                 $phonecode = '';
                 $mobile_number = '';
@@ -260,7 +262,7 @@ class FormController extends Controller
                 $ticket_status = null;
                 $auto_response = 0;
 
-                $this->TicketWorkflowController->workflow($fromaddress, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
+                $this->TicketWorkflowController->workflow($fromaddress, $to, $fromname, $subject, $body, $phone, $phonecode, $mobile_number, $helptopic, $sla, $priority, $source, $collaborator, $dept, $assign, $team_assign, $ticket_status, $form_data, $auto_response);
 
                 return \Redirect::back()->with('success1', Lang::get('lang.successfully_replied'));
             } else {
diff --git a/resources/lang/de/lang.php b/resources/lang/de/lang.php
index babede809..24f9190c8 100644
--- a/resources/lang/de/lang.php
+++ b/resources/lang/de/lang.php
@@ -95,6 +95,7 @@ return [
     'create_email'                   => 'Create Email',
     'email_address'                  => 'Email Address',
     'email_name'                     => 'Email Name',
+    'email_to'                       => 'Email to',
     'help_topic'                     => 'Help Topic',
     'auto_response'                  => 'Auto Response',
     'host_name'                      => 'Host Name',
diff --git a/resources/lang/en/lang.php b/resources/lang/en/lang.php
index 06f41a5fd..0fa5ec1de 100644
Binary files a/resources/lang/en/lang.php and b/resources/lang/en/lang.php differ
diff --git a/resources/lang/it/lang.php b/resources/lang/it/lang.php
index de9c141d5..4d4265081 100644
--- a/resources/lang/it/lang.php
+++ b/resources/lang/it/lang.php
@@ -96,6 +96,7 @@ return [
     'create_email'                   => 'Crea Email',
     'email_address'                  => 'Indirizzo Email',
     'email_name'                     => 'Nome Email',
+    'email_to'                       => 'Email to',
     'help_topic'                     => 'Argomento della Guida',
     'auto_response'                  => 'Auto Risposta',
     'host_name'                      => 'Nome Host',
diff --git a/resources/lang/ru/lang.php b/resources/lang/ru/lang.php
index 703032adc..4945a26da 100644
--- a/resources/lang/ru/lang.php
+++ b/resources/lang/ru/lang.php
@@ -93,6 +93,7 @@ return [
     'create_email'            => 'Создать Email',
     'email_address'           => 'Email Address',
     'email_name'              => 'Email Name',
+    'email_to'                => 'Email to',
     'help_topic'              => 'Help Topic',
     'auto_response'           => 'Автоматический Ответ',
     'host_name'               => 'Host Name',
diff --git a/resources/views/themes/default1/admin/helpdesk/manage/workflow/create.blade.php b/resources/views/themes/default1/admin/helpdesk/manage/workflow/create.blade.php
index ed751cb86..77176b081 100644
--- a/resources/views/themes/default1/admin/helpdesk/manage/workflow/create.blade.php
+++ b/resources/views/themes/default1/admin/helpdesk/manage/workflow/create.blade.php
@@ -136,6 +136,7 @@ class="active"
                                                         <option value="">-- {!! Lang::get('lang.select_one') !!} --</option>
                                                         <option value="email">{!! Lang::get('lang.email') !!}</option>
                                                         <option value="email_name">{!! Lang::get('lang.email_name') !!}</option>
+                                                        <option value="email_to">{!! Lang::get('lang.email_to') !!}</option>
                                                         <option value="subject">{!! Lang::get('lang.subject') !!}</option>
                                                         <option value="message">{!! Lang::get('lang.message') !!}/{!! Lang::get('lang.body') !!}</option>
                                                     </select>
diff --git a/resources/views/themes/default1/admin/helpdesk/manage/workflow/edit.blade.php b/resources/views/themes/default1/admin/helpdesk/manage/workflow/edit.blade.php
index ab94e6e04..ab3ee727e 100644
--- a/resources/views/themes/default1/admin/helpdesk/manage/workflow/edit.blade.php
+++ b/resources/views/themes/default1/admin/helpdesk/manage/workflow/edit.blade.php
@@ -179,6 +179,11 @@ class="active"
                                                             echo "selected='selected'";
                                                         }
                                                         ?> >{!! Lang::get('lang.email_name') !!}</option>
+                                                        <option value="email_to" <?php
+                                                        if ($workflow_rule->matching_scenario == 'email_to') {
+                                                            echo "selected='selected'";
+                                                        }
+                                                        ?> >{!! Lang::get('lang.email_to') !!}</option>
                                                         <option value="subject" <?php
                                                         if ($workflow_rule->matching_scenario == 'subject') {
                                                             echo "selected='selected'";