update for version 1.0.2
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sujitprasad
@@ -7,9 +7,9 @@
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@section('breadcrumb')
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<div class="site-hero clearfix">
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<ol class="breadcrumb breadcrumb-custom">
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<li class="text">You are here: </li>
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<li><a href="#">Home</a></li>
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<li class="active">Ticket Status</li>
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<li class="text">{!! Lang::get('lang.you_are_here') !!}: </li>
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<li><a href="#">{!! Lang::get('lang.home') !!}</a></li>
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<li class="active">{!! Lang::get('lang.ticket_status') !!}</li>
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</ol>
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</div>
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@stop
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@@ -32,12 +32,12 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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<!-- </div> -->
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<div class="btn-group">
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<button type="button" class="btn btn-default dropdown-toggle" data-toggle="dropdown"><i class="fa fa-exchange" style="color:teal;"> </i>
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Change Status <span class="caret"></span>
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{!! Lang::get('lang.change_status') !!} <span class="caret"></span>
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</button>
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<ul class="dropdown-menu">
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<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>Open</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>Close</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> Resolved</a></li>
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<li><a href="#" id="open"><i class="fa fa-folder-open" style="color:#FFD600;"> </i>{!! Lang::get('lang.open') !!}</a></li>
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<li><a href="#" id="close"><i class="fa fa-check" style="color:#15F109;"> </i>{!! Lang::get('lang.close') !!}</a></li>
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<li><a href="#" id="resolved"><i class="fa fa-check-circle " style="color:#0EF1BE;"> </i> {!! Lang::get('lang.resolved') !!}</a></li>
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</ul>
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</div>
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{!! Form::close() !!}
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@@ -65,13 +65,13 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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<?php
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$sla = $tickets->sla;
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$SlaPlan = App\Model\helpdesk\Manage\Sla_plan::where('id','=',1)->first();?>
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<b>SLA Plan: {{$SlaPlan->grace_period}} </b>
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<b>{!! Lang::get('lang.sla_plan') !!}: {{$SlaPlan->grace_period}} </b>
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</div>
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<div class="col-md-3">
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<b>Created Date: </b> {{ UTC::usertimezone($tickets->created_at) }}
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<b>{!! Lang::get('lang.created_date') !!}: </b> {{ UTC::usertimezone($tickets->created_at) }}
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</div>
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<div class="col-md-3">
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<b>Due Date: </b>
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<b>{!! Lang::get('lang.due_date') !!}: </b>
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<?php
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$time = $tickets->created_at;
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$time = date_create($time);
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@@ -84,7 +84,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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@foreach($response as $last)
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<?php $ResponseDate = $last->created_at; ?>
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@endforeach
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<b>Last Response: </b> {{ UTC::usertimezone($ResponseDate)}}
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<b>{!! Lang::get('lang.last_response') !!}: </b> {{ UTC::usertimezone($ResponseDate)}}
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</div>
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</div>
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</div>
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@@ -92,7 +92,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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<div class="col-md-6">
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>Status:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>
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<tr><td><b>{!! Lang::get('lang.status') !!}:</b></td> <?php $status = App\Model\helpdesk\Ticket\Ticket_Status::where('id','=',$tickets->status)->first();?>
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@if($status->id == 1)
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<td title="{{$status->properties}}" style="color:orange">{{$status->state}}</td></tr>
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@@ -102,7 +102,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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<td title="{{$status->properties}}" style="color:green">{{$status->state}}</td></tr>
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@endif
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<tr><td><b>Priority:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>
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<tr><td><b>{!! Lang::get('lang.priority') !!}:</b></td> <?php $priority = App\Model\helpdesk\Ticket\Ticket_Priority::where('priority_id','=',$tickets->priority_id)->first();?>
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@if($priority->priority_id == 1)
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<td title="{{$priority->priority_desc}}" style="color:green">{{$priority->priority}}</td>
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@@ -113,7 +113,7 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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@endif
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</tr>
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<tr><td><b>Department:</b></td>
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<tr><td><b>{!! Lang::get('lang.department') !!}:</b></td>
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<?php
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$help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();
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$department = App\Model\helpdesk\Agent\Department::where('id', '=', $help_topic->department)->first();
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@@ -126,8 +126,8 @@ $thread = App\Model\helpdesk\Ticket\Ticket_Thread::where('ticket_id','=',\Crypt:
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<!-- <div class="callout callout-success"> -->
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<table class="table table-hover">
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<!-- <tr><th></th><th></th></tr> -->
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<tr><td><b>Help Topic:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>Last Message:</b></td> <td>{{$last->poster}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.help_topic') !!}:</b></td> <?php $help_topic = App\Model\helpdesk\Manage\Help_topic::where('id','=',$tickets->help_topic_id)->first();?><td title="{{$help_topic->topic}}">{{$help_topic->topic}}</td></tr>
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<tr><td><b>{!! Lang::get('lang.last_message') !!}:</b></td> <td>{{$last->poster}}</td></tr>
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</table>
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</div>
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<!-- </div> -->
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@@ -318,7 +318,7 @@ $data = $ConvDate[0];
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@endif
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<?php $id2 = Crypt::decrypt($id); ?>
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<div id="respond" class="comment-respond form-border">
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<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>Leave a Reply</h3>
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<h3 id="reply-title" class="comment-reply-title section-title"><i class="line"></i>{!! Lang::get('lang.leave_a_reply') !!}</h3>
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@if(Auth::user())
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{!! Form::open(['url'=>'post/reply/'.$id2.'#formabc']) !!}
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@else
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@@ -334,7 +334,7 @@ $data = $ConvDate[0];
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</div>
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</div>
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<div class="text-right">
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<button type="submit" class="btn btn-custom btn-lg">Post Comment</button>
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<button type="submit" class="btn btn-custom btn-lg">{!! Lang::get('lang.post_comment') !!}</button>
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</div>
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{!! Form::close() !!}
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</div>
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